53 Pam Engineer jobs in Canada

Job Description

Paladin Security is Hiring a Healthcare Security Guard!

Key Responsibilities:

• Technical Leadership & Operations

• Serve as the technical escalation point for complex issues across Active Directory, Microsoft Entra ID, ADCS, ADFS, File Servers, and Certificate Management.
• Perform daily operations, maintenance, and advanced troubleshooting of identity infrastructure services.
• Oversee permission management for on-prem and cloud file servers, ensuring adherence to security and compliance standards.
• Manage and maintain AD Certificate Services and Public Key Infrastructure (PKI), including renewal, deployment, and lifecycle processes.
• Support and manage Active Directory Federation Services (ADFS) and integration with cloud and SaaS applications.
• Actively participate in incident management, problem resolution, change control, and root cause analysis.

• Team & Shift Management

• Lead a global support team including shift scheduling, resource allocation, and workload balancing.
• Guide and mentor beginner, intermediate and expert level engineers, fostering skill development and continuous learning.
• Ensure quality control in operational coverage and incident response by managing support rotations and shifts effectively.
• Conduct regular team meetings, performance reviews, and goal tracking.

• Customer Satisfaction & Escalation Handling

• Manage high-priority incidents and ensure timely communication and resolution to maintain customer satisfaction.
• Act as the primary contact for onshore customers and stakeholders for technical and operational updates.
• Collaborate with cross-functional teams to ensure seamless support for end users.

• Documentation & Compliance

• Create and maintain detailed documentation, including standard operating procedures (SOPs), architectural diagrams, and technical runbooks.
• Ensure all systems and operations comply with internal policies and external regulations (e.g., ISO, SOC, GDPR).

Skillset/Qualification:

Technical Skills

• 10+ years of experience in IT infrastructure, with at least 3 years in a technical lead or senior engineer role.
• Active Directory (design, GPO, DNS, sites and services)
• Microsoft Entra ID (Azure AD), including conditional access, identity protection, and SSO
• Active Directory Certificate Services (ADCS) and Public Key Infrastructure (PKI)
• Active Directory Federation Services (ADFS)
• File Server and cloud-based permission management
• Solid understanding of identity lifecycle management, access controls, and security best practices.
• Proficiency with PowerShell scripting for automation and management.
• Experience with incident management tools (e.g., ServiceNow, Helix, Jira).
• Experience with hybrid identity setups and cloud infrastructure (e.g., Microsoft 365, Azure, Intune) is a plus.

Leadership & Soft Skills

• Proven leadership in managing technical teams and shift operations.
• Strong communication and interpersonal skills with a customer-first mindset.
• Demonstrated ability to handle escalations and resolve issues under pressure.
• Ability to work independently while coordinating with distributed teams.

Preferred Qualifications:

• Microsoft certifications such as MS-100, MS-101, SC-300, or Azure Administrator Associate.
• ITIL Foundation certification.
• Experience working in regulated environments or large enterprise settings.

Job Description

At KeyData Cyber , our vision is to be the North American leader in designing and delivering digital identity security strategies and solutions to protect our clients in their digital transformation initiatives.

KeyData Cyber is a Gartner-recognized leader in professional identity security services, specializing in:

• Identity Governance & Administration (IGA)
• Privileged Access Management (PAM)
• Customer Identity & Access Management (CIAM)
• Cloud Security Posture Management (CSPM)
• Identity Threat Detection & Response (ITDR)

Come join us, you're key to our success!

Our Access Management Support Engineer will step in and own our largest and most important customer issues in addition to providing level two support to our other support teams. In this role, you will be a part of a global team that provides 24x7 support to help customers with their IAM Program. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue. You'll troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. Our Managed Services teams are focused and dedicated to the customers, and you will help drive the success of the IAM program by understanding and advocating for our customers' issues. This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.

About Our Team:

The KeyData Next-Gen Managed Services accelerates customers' ability to digitally transform their business with world-class IAM technology products, infrastructure, and expertise. Our team (Identity Rockstars) is dedicated to helping our customers — small and large businesses, educational institutions, and government agencies — see the benefits of our services come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape their Identity Program for the future.

If you're passionate about working in an environment where you can experience accelerated growth, development, and a high impact, this role could be for you!

Location: Canada, Remote

Employment type: Full Time, Permanent

Responsibilities:

• Maintain and support the customer's Identity and Access Management (IAM) platform, ensuring reliability and performance.
• Implement and manage core identity use cases, including user registration, authentication, account recovery (forgot password/username), and multi-factor authentication (MFA).
• Design, develop, and maintain authentication and authorization trees, nodes, chains, and policies aligned with business requirements.
• Develop custom scripted nodes to address business needs beyond out-of-the-box (OOTB) capabilities.
• Serve as the primary point of contact for ForgeRock support, managing incident troubleshooting, problem resolution, upgrades and certificate maintenance.
• Monitor ForgeRock logs in real time and troubleshoot authentication, authorization, and integration issues.
• Collaborate with client teams to onboard new applications, optimize platform performance, and implement enhancements.
• Troubleshoot front-end UI issues, leveraging ForgeRock SDK, OAuth, and SAML integrations.
• Lead major incident resolution (war-room scenarios), conduct root cause analysis (RCA), and present preventive measures to clients.

REQUIRED QUALIFICATIONS:  

• Bachelor's degree in computer science, Information Technology, or related field.
• Hands-on experience with ForgeRock (2-5 years). 
• Experience in ForgeRock products like ForgeRock AM, ForgeRock DS and ForgeRock Identity Cloud
• Experience implementing OAuth, OIDC, SAML or similar identity, authorization or authentication protocols/frameworks would be an added advantage.
• Excellent communication skills (verbal and written).
• Self-motivated, detail-oriented, collaborative, and organized individual with the ability to maintain flexibility and to function with minimal supervision.  

PREFERRED QUALIFICATIONS:  

• ForgeRock AM, DS or Identity cloud certifications
• If the candidate has Okta Experience that would be plus
• #LI-AS1

Why KeyData Cyber?

A Place Putting People First – Our team is our strongest asset. We have smart, hard-working, and talented team members. We support learning and development at all levels and encourage work-life balance as part of our key values.

A Place to Accelerate Your Career – We have the most digital identity solution deployments in Canada and we are in hyper-growth mode across North America. There are extensive opportunities to learn, develop, and advance in different areas of the business.

A Place to Share Your Perspective – We create a culture of respect, belonging, and empowerment for everyone by promoting fair treatment and full participation for all.

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.

Apply now to join the KeyData Cyber team!

Key Responsibilities:

1. Technical Leadership & Operations

• Serve as the technical escalation point for complex issues across Active Directory, Microsoft Entra ID, ADCS, ADFS, File Servers, and Certificate Management.
• Perform daily operations, maintenance, and advanced troubleshooting of identity infrastructure services.
• Oversee permission management for on-prem and cloud file servers, ensuring adherence to security and compliance standards.
• Manage and maintain AD Certificate Services and Public Key Infrastructure (PKI), including renewal, deployment, and lifecycle processes.
• Support and manage Active Directory Federation Services (ADFS) and integration with cloud and SaaS applications.
• Actively participate in incident management, problem resolution, change control, and root cause analysis.

1. Team & Shift Management

• Lead a global support team including shift scheduling, resource allocation, and workload balancing.
• Guide and mentor beginner, intermediate and expert level engineers, fostering skill development and continuous learning.
• Ensure quality control in operational coverage and incident response by managing support rotations and shifts effectively.
• Conduct regular team meetings, performance reviews, and goal tracking.

1. Customer Satisfaction & Escalation Handling

• Manage high-priority incidents and ensure timely communication and resolution to maintain customer satisfaction.
• Act as the primary contact for onshore customers and stakeholders for technical and operational updates.
• Collaborate with cross-functional teams to ensure seamless support for end users.

1. Documentation & Compliance

• Create and maintain detailed documentation, including standard operating procedures (SOPs), architectural diagrams, and technical runbooks.
• Ensure all systems and operations comply with internal policies and external regulations (e.g., ISO, SOC, GDPR).

Skillset/Qualification:

Technical Skills

• 10+ years of experience in IT infrastructure, with at least 3 years in a technical lead or senior engineer role.
• Active Directory (design, GPO, DNS, sites and services)
• Microsoft Entra ID (Azure AD), including conditional access, identity protection, and SSO
• Active Directory Certificate Services (ADCS) and Public Key Infrastructure (PKI)
• Active Directory Federation Services (ADFS)
• File Server and cloud-based permission management
• Solid understanding of identity lifecycle management, access controls, and security best practices.
• Proficiency with PowerShell scripting for automation and management.
• Experience with incident management tools (e.g., ServiceNow, Helix, Jira).
• Experience with hybrid identity setups and cloud infrastructure (e.g., Microsoft 365, Azure, Intune) is a plus.

Leadership & Soft Skills

• Proven leadership in managing technical teams and shift operations.
• Strong communication and interpersonal skills with a customer-first mindset.
• Demonstrated ability to handle escalations and resolve issues under pressure.
• Ability to work independently while coordinating with distributed teams.

Preferred Qualifications:

• Microsoft certifications such as MS-100, MS-101, SC-300, or Azure Administrator Associate.
• ITIL Foundation certification.
• Experience working in regulated environments or large enterprise settings.

Job Description

Position Title : Identity & Access Management (IAM) Architect

Location : Regina, SK

Overview :

Charter is currently seeking an experienced Identity & Access Management (IAM) Architect to join our team starting September 2025. The ideal candidate will have 7+ years of experience as an IAM Architect, with a strong background in cloud computing and cloud-based IAM solution. Previous experience (3+yrs) developing IAM roadmap, policies, standards/procedures, and implementing on-prem and cloud-based IAM systems is required. Experience (3+yrs) conducting IAM Security Assessments, Testing and troubleshooting is also required. Active industry recognized certifications (i.e., CISSP, CISM, SABSA, TOGAF) with post certification experience (2+yrs) is required. Location: Regina, SK. Term: 18 months. Strong possibility of extensions.

Qualifications and Experience :

• 7+ years of experience as an Identity & Access Management (IAM) Architect, with broad cloud computing and cloud-based IAM solution backgrounds.
• 3+ years of experience developing IAM roadmap
• 3+ years of experience designing IAM Policies, Standards and Procedures
• 2+ years of experience supporting the implementation of on-prem and cloud-based IAM systems
• 3+ years of experience conducting IAM Security Assessments, Testing and troubleshooting
• Active industry recognized certifications (i.e., CISSP, CISM, SABSA, TOGAF) with post certification experience (2+yrs) is required
• Experience with cloud computing and cloud-based IAM solutions
• Experience managing user accounts, profiles, and attributes, including Privileged Identity Management (PIM)
• Experience validating user identities using passwords, multi-factor authentication (MFA), single sign-on (SSO), and biometrics
• Knowledge of authentication protocols and directories such as SAML, LDAP, and Entra ID
• Experience provisioning and managing user access rights based on roles and permissions, including Privileged Access Management (PAM)
• Experience in access governance frameworks such as NIST Cybersecurity Framework (CSF) and ISO 27001
• Experience managing access for users with elevated privileges securely and effectively
• Experience adapting IAM strategies for cloud environments, including identity federation and cloud-based access management
• Experience implementing monitoring and auditing mechanisms to track access activities and detect anomalies or breaches
• Experience integrating IAM systems with enterprise applications and services to ensure secure access across platforms
• Experience providing training and support to employees on IAM policies and best practices

• Experience utilizing knowledge management principles, resources, and systems.
• Excellent communication (written and verbal) in English is required.
• Must be authorized to work in Canada.

Our Company :

Charter is an award-winning Canadian IT Solutions and Managed Services Provider founded in 1997 in Victoria, BC, Canada. With offices nationwide, Charter offers innovative IT solutions, managed services, project delivery, and consulting. Our mission is to align people, processes, and technologies to enhance communication, boost performance, and modernize businesses. Using a business architecture methodology and human-centered design, we drive successful digital transformations, unlock new opportunities, and promote growth. We empower our clients to focus on core operations with our comprehensive support.

Let Charter drive your business outcomes Forward, Together.

Job Description

Position Title : Identity & Access Management (IAM) Architect

Location : Regina, SK

Overview :

Charter is currently seeking an experienced Identity & Access Management (IAM) Architect to join our team starting September 2025. The ideal candidate will have 7+ years of experience as an IAM Architect, with a strong background in cloud computing and cloud-based IAM solution. Previous experience (3+yrs) developing IAM roadmap, policies, standards/procedures, and implementing on-prem and cloud-based IAM systems is required. Experience (3+yrs) conducting IAM Security Assessments, Testing and troubleshooting is also required. Active industry recognized certifications (i.e., CISSP, CISM, SABSA, TOGAF) with post certification experience (2+yrs) is required. Location: Regina, SK. Term: 18 months. Strong possibility of extensions.

Qualifications and Experience :

• 7+ years of experience as an Identity & Access Management (IAM) Architect, with broad cloud computing and cloud-based IAM solution backgrounds.
• 3+ years of experience developing IAM roadmap
• 3+ years of experience designing IAM Policies, Standards and Procedures
• 2+ years of experience supporting the implementation of on-prem and cloud-based IAM systems
• 3+ years of experience conducting IAM Security Assessments, Testing and troubleshooting
• Active industry recognized certifications (i.e., CISSP, CISM, SABSA, TOGAF) with post certification experience (2+yrs) is required
• Experience with cloud computing and cloud-based IAM solutions
• Experience managing user accounts, profiles, and attributes, including Privileged Identity Management (PIM)
• Experience validating user identities using passwords, multi-factor authentication (MFA), single sign-on (SSO), and biometrics
• Knowledge of authentication protocols and directories such as SAML, LDAP, and Entra ID
• Experience provisioning and managing user access rights based on roles and permissions, including Privileged Access Management (PAM)
• Experience in access governance frameworks such as NIST Cybersecurity Framework (CSF) and ISO 27001
• Experience managing access for users with elevated privileges securely and effectively
• Experience adapting IAM strategies for cloud environments, including identity federation and cloud-based access management
• Experience implementing monitoring and auditing mechanisms to track access activities and detect anomalies or breaches
• Experience integrating IAM systems with enterprise applications and services to ensure secure access across platforms
• Experience providing training and support to employees on IAM policies and best practices

• Experience utilizing knowledge management principles, resources, and systems.
• Excellent communication (written and verbal) in English is required.
• Must be authorized to work in Canada.

Our Company :

Charter is an award-winning Canadian IT Solutions and Managed Services Provider founded in 1997 in Victoria, BC, Canada. With offices nationwide, Charter offers innovative IT solutions, managed services, project delivery, and consulting. Our mission is to align people, processes, and technologies to enhance communication, boost performance, and modernize businesses. Using a business architecture methodology and human-centered design, we drive successful digital transformations, unlock new opportunities, and promote growth. We empower our clients to focus on core operations with our comprehensive support.

Let Charter drive your business outcomes Forward, Together.