151 Parts Customer Service Representative jobs in Burnaby

Job Description

Description

Are you passionate about IT? Do you enjoy working in a customer service setting? Do you excel in a fast-paced and dynamic work environment?

Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.

Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise - “Developing Growth Minded People ” - Is the driving force behind our values and why we do what we do.

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also responsible to respond to client inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a defined scope of support.

• Provide end user support to inbound phone requests from CVS clients.
• Triage inbound service requests from CVS clients and determine the appropriate course of action to resolve the issue.
• Use the “Issue identification” model to identify problems with client computers.
• Install, modify and repair computer hardware & software.
• Run diagnostic programs to resolve computer problems.
• Tier 1 server & Network device management. (Connectivity issues & New user setup)
• Resolve technical problems with WAN & LAN issues
• Follow-up with clients to assure issue resolution
• Escalate out of scope issues to ROC II team.
• Train and educate CompuVision clients on technical standards.

Additional Responsibilities:

• Maintain accurate and up to date documentation through the change management process.
• Maintain accurate and real time up to date timesheets.
• Attend monthly training & team meetings as required.
• Participate in the on-call rotation (1 week every 3-4 months

Education Requirements, Skills, and Knowledge

• At least 1-year practical experience in a technical support position or recent technical education experience in a post-secondary environment.
• At least 1-year demonstrated experience managing & working with the following technologies:
  • Windows 7, 8, & 10
  • Microsoft Office Suite (2010 & Newer)
    • Windows Server 2008 R2, 2012 R2, 2016
• Active Directory
• DHCP
• DNS
• Terminal Services
• Microsoft Exchange 2007, 2010, 2013
• Office 365

Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.

Job Description

Description

The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client’s line of business (LOB) applications, this role is also responsible for ensuring high uptime and stability related to computer systems, Microsoft (particularly Office365) software, and documenting new/updating changed information in our knowledgebase.

Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.

Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise - “Developing Growth Minded People ” - Is the driving force behind our values and why we do what we do.

An additional duty in this role is to serve as an escalation point for our Remote Services Team who require higher level technical expertise in running diagnostic programs, isolating problems, and determining and implementing solutions within a moderate scope of support, as well as mentoring and assisting junior technicians.

CompuVision Toolkit Requirements
To be successful at CompuVision, we recommend you pack in your toolkit:

• Wit and sense of humour
• Desire to constantly grow and learn
• Willingness to ask questions and accept that you don't know it all
• Commitment to the success of our team and our clients
• Courage to be innovative and openness to share new ideas
• Willingness to listen (keep your eyes and ears open!)
• Glass half full focus and mindset
• Urge to acknowledge and recognize the contributions of others
• (Optional) Meme-sharing capabilities

Who we are

CompuVision is an IT management and consulting company that leverages technological innovations for small, medium and large businesses, now and in the future.

At CompuVision, creativity is more than just encouraged – it is rewarded and facilitated with the tools you need to think bigger and build better. We are a team of collaborators, innovators, and strategists looking for people who can grow with us.

Culture is an integral part of working at CompuVision. Our company DNA represents the most important values, the ones we live by. We strive to Be Curious about technology and new ideas, Go Beyond for our clients and Serve As One with our teammates. All our colleagues understand the importance of our Noble Promise: “Building Growth Minded People ”. The Noble Promise is about developing curiosity in others, rather than exhibiting it ourselves. Building Growth Minded people requires an inherent sense of curiosity, a drive to continuously improve and a commitment to learning by all parties.

The “CompuVision Way” is our set of people, process and technology, that produce a predictable result for our customers. You must be aware of, and maintain this standard, understanding that it is a living guide; Always updating and always changing based on influence from our team and the needs of our clients.

• Understand and follow “The CompuVision Way”. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards.
• Receive & respond to escalated service requests, incidents and change requests in a timely manner
• Be familiar with Microsoft Office standalone and Office 365, and the differences between them.
• Demonstrate technical troubleshooting skills commensurate with 1-3 years of experience in a service or help desk or environment.
• Train and educate CompuVision clients on technical standards
• Maintain accurate and up to date documentation through the change management process.
• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Mentor and assist Tier 1 and Tier 2 Peers.
• Provide coverage for Field Technician by attending to site visits at client offices when required; have access to a vehicle and maintain business class insurance.

What you already have

• Microsoft MCSE, MCSA, or MCTIP (in progress or completed)
• At least 2 years relevant IT experience fully supporting and building SMB environments.
• At least 3 years’ experience managing & working with the following technologies:
• At least 2 years’ experience with virtualization technologies
• Post-secondary training in Network Administration or Computer Systems Administration, or at least 2 years’ experience with a Managed Services Provider (MSP) in a tier 2 technical capacity.
  • Windows Server
  • Exchange
  • Active Directory
  • GPOs
  • Routing and Switching
  • Firewalls
  • VPNs
  • Virus and Security
  • TCP/IP
  • DHCP
  • DNS
  • Hyper-V
  • VMWare

Why you should join:

1. You are disruptive and innovative: Our team members are constantly growing and encouraged to be innovative. We constantly challenge the status-quo and are seeking new and better ways to do things. #BeCurious
2. You have a growth mindset and are looking for a long-term home: This isn't just a job, it is a career. We want you to grow with us so we provide mentorship, job shadow and leadership development programs. And you never know, opportunities may exist in the future that don't exist today! #NoblePromise #GrowthMindset
3. You are a fanatic about customer service: We understand that our services are a critical component of our client's success and constantly strive to ensure they have the best experience possible. #GoBeyond
4. You thrive as part of a team: We are a team of smart, talented & motivated individuals who understand the importance of supporting each other. #ServeAsOne
5. You are seeking a fun, culture and values driven organization: Values aren't just the names of our break-out rooms, we actually live them and expect you to also. Our sense of humour helps get us through the challenges that IT can sometimes bring. #CompuVisionDNA

Why you shouldn't:

1. You don't like responsibility and accountability. We're extremely excited about everything that we have going on and we cannot accomplish it all without everyone playing their part.
2. You prefer a status-quo, slow paced environment. We are fast-paced and change often so you need to adapt and pivot with us.
3. You prefer to work individually. We Serve as One because together we are greater than the sum of our individuals, and teamwork is essential to our success.

Our corporate culture is built around the idea that people are happier, do better and work better when they are given the opportunity to carve their own path. By building our culture around trust and autonomy, we have created a respectful, mutually beneficial environment that supports free-thought and innovation. Also, we’re pretty darn fun too if we do say so ourselves. If you are interested in joining and contributing to our team of technology slayers – we would love to hear from you!

*We appreciate all applications; however, only those candidates selected for an interview will be contacted*

Job Description

As a Scheduling Specialist , you will answer inbound calls and schedule Client visits by finding the Perfect Match Caregiver using the Alayacare booking system. You will surpass response times, scheduling, and documentation standards to provide the highest level of care and service to our Clients, Franchise Partners and Caregivers. We offer a premium service that requires customer service-oriented professionals who thrive in fast-paced, self-led environments where you can add value with your detailed, accurate work in a time-sensitive manner. You will contribute to Care Services by being operationally excellent through consistent delivery of service level commitments and adherence to One Best Way processes, workflows and systems. You are observant and thrive on delivering exceptional customer service and client outcomes while doing whatever it takes to bring peace.

You embody our four core values: Admire People, Find a Better Way, WOW Customer Experience, and Passionate About Making a Difference.
For more information, visit or watch our Culture video:

What You Will Lead:

• Deliver WOW customer service experience in every interaction with Clients, Caregivers and Franchise teams to exceed customer service standards while surpassing call hold times
• Utilize the Alayacare platform for scheduling, follow workflows, follow one Best Way processes, and establish communication channels to promote efficiency and drive accurate data for business insights
• Deliver on a Peace of Mind by ensuring that all Caregivers clock in for their visits and escalate no-show situations with a sense of urgency, conducting investigations as required within 22 minutes of the visit start time
• Schedule and book Client visits using the scheduling platform at least 14 days out, find the Perfect Match Caregiver for each Client and complete documentation as required
• Respond to Caregiver questions regarding schedules and visit offers
• Update Client and Client Contacts on any changes to service, keeping accurate and detailed documentation in our system
• Resolve Franchise Partner issues with One Best Way and operational excellence in mind
• Be an active team member and contribute to process improvement initiatives that make Care Services a high performing team
• Provide fast and easy access to Clients and Caregivers by answering a high volume of inbound calls in 30 seconds or less

What you will bring to Nurse Next Door:

• A minimum of 2 years of experience in a customer service role
• Strong organizational skills with a proven ability to manage many ongoing tasks
• Excellent verbal and written communication skills
• A professional and friendly attitude to quickly develop rapport with clients over the phone
• Availability from 1:30 PM onwards Tuesday to Saturday. Must be flexible 

As a Nurse Next Door employee you will receive:

• Flexible Benefits plans to meet your needs.
• Personal and Health Spending Accounts to support your pursuit for wellness
• Competitive base salary
• Profit-sharing bonus plan
• Employee recognition and fun!

Job Description

Salary: $20-$25 DOE

Job Summary:

We are seeking a motivated and customer-focused Automotive Call Center Operator and Appointment Coordinator to join our Vehicle Acquisition Center. The successful candidate will be responsible for handling inbound and outbound calls, scheduling appointments for vehicle acquisitions, and providing exceptional customer service. This role requires excellent communication skills, a keen attention to detail, and the ability to manage multiple tasks efficiently.

Key Responsibilities:

• Inbound and Outbound Call Handling :
  • Answer incoming calls promptly and professionally.
  • Make outbound calls to follow up on leads, inquiries, and promotional campaigns related to vehicle acquisition.
  • Provide accurate information about the vehicle acquisition process, trade-in values, and current promotions.
• Appointment Scheduling :
  • Schedule appointments for customers interested in selling or trading in their vehicles.
  • Confirm appointments and notify customers of any changes or delays.
  • Coordinate with acquisition specialists and managers to optimize appointment slots.
• Customer Service :
  • Greet customers warmly and address their inquiries and concerns regarding vehicle acquisition.
  • Resolve customer complaints or escalate issues to the appropriate department.
  • Maintain a positive and professional demeanor at all times.
• Lead Management :
  • Update and maintain customer records and leads in the CRM system.
  • Ensure all appointment details and customer interactions are accurately recorded.
  • Generate and review daily, weekly, and monthly reports on lead status and call metrics.
• Communication and Coordination :
  • Communicate effectively with acquisition specialists, managers, and other team members.
  • Provide customers with updates on the status of their vehicle acquisition process.
  • Assist in coordinating vehicle inspections and appraisals.
• Sales Support :
  • Promote additional services and offers related to vehicle acquisition where appropriate.
  • Inform customers of current promotions and special offers.
  • Assist with follow-up on unsold leads and customer feedback.

Qualifications:

• Education and Experience :
  • High school diploma or equivalent required; associate or bachelors degree preferred.
  • Previous experience in a call center, customer service, or automotive sales environment is highly desirable.
• Skills and Abilities :
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in using computer systems and software, including CRM and scheduling tools.
  • Ability to work effectively in a fast-paced, sales-driven environment.
  • Customer-centric attitude with a focus on achieving acquisition targets.
• Other Requirements :
  • Ability to work flexible hours, including weekends and holidays, if necessary.
  • Knowledge of automotive products, vehicle acquisition processes, and trade-in evaluations is a plus.

Working Conditions:

• Primarily office-based with frequent use of a computer and telephone.
• May require extended periods of sitting and working at a desk.
• Occasional interaction with customers in the showroom or acquisition center.

To Apply:

Interested candidates are encouraged to submit their resume and cover letter detailing their relevant experience and qualifications to (contact email/address).

This job description is intended to provide a general overview of the position and does not encompass all responsibilities and tasks that may be required. The company reserves the right to modify the job description at any time based on business needs.