54 Patient Care Coordinator jobs in Canada

Job Description

Duties:

• The patient care coordinator is responsible for booking patient appointments and facilitating an excellent custom service experience.
• You will be answering phones, booking appointments, confirming appointments, answering and responding to any leads through web marketing platforms or any new patient referral inquiries, poke calls, RecallMax follow-ups, and pre-determinations; as well as acquiring and presenting a break-down of benefits and the cost of treatment to patients.

Qualifications:

• You must have a minimum 3 years experience in sales and service.

Job Description

Salary: $27.00 per hour

Join Pollock Clinics a leader in innovative, patient-centered mens health care.
With over 30 years of excellence in medical procedures and a reputation for compassionate, discreet care, Pollock Clinics is committed to improving lives through leading-edge treatments, a five-star patient experience, and a values-driven team. We are growing and looking for dedicated professionals who share our passion for excellence, innovation, and making a real difference in the lives of our patients.

Position Overview:

As a Patient Care Coordinator, they ensure that every patient's journey is seamless and exceptional. From scheduling appointments to providing invaluable support and education.

Responsibilities and Duties:

• Patient Journey Support:
  • Guide patients through their experience, offering assistance, answering questions, and providing unwavering support every step of the way.
  • Ensure patients feel comfortable and informed throughout their care journey, addressing any concerns promptly and empathetically.
• Clinical Day Organization:
  • Prepare and organize the clinical day for our esteemed physicians, ensuring efficiency and effectiveness in patient care delivery.
  • Coordinate with medical staff to optimize schedules, ensuring smooth operations and minimal patient wait times.
• Scheduling Mastery:
  • Utilize our advanced computerized scheduling system to book and adjust appointments, ensuring that patient needs and program requirements are met with precision.
  • Handle rescheduling requests and follow-up appointments with accuracy, maintaining an organized and efficient schedule.
• Patient Registration and Documentation:
  • Welcome patients with warmth and professionalism, ensuring all necessary paperwork is complete and accurate.
  • Manage data entry and paperwork processing with meticulous attention to detail, ensuring patient records are up-to-date and compliant with regulatory standards.

Requirements and Qualifications:

• Experience:
  • Minimum of 2 years of recent experience in a medical practice, or a comparable combination of education and training.
• Certification:
  • Medical Office Assistant Certificate preferred, showcasing your commitment to excellence in healthcare administration.

Skills and Abilities:

• Passion for Customer Service:
  • Exhibit genuine enthusiasm for providing top-tier customer service, leaving a lasting impression on every patient interaction.
• Effective Communication:
  • Communicate with clarity and empathy, building rapport with both patients and colleagues, ensuring all interactions are professional and supportive.
• Organizational Skills:
  • Maintain impeccable organization in your work, ensuring efficiency and accuracy in all tasks, particularly in scheduling and documentation.
• Great Attitude:
  • Bring a positive attitude to the workplace every day, inspiring those around you with your infectious energy and optimism.
• Self-Starter Mentality:
  • Take initiative in your role, demonstrating the ability to work independently and drive results without constant supervision.
• Openness and Assertiveness:
  • Embrace change as an opportunity for growth, confidently voicing your ideas and contributing to a culture of continuous improvement.

Job Description

Clearpoint Health Network (CHN) is one of Canada’s largest trusted provider of independent surgical and multi-disciplinary medical centres across Canada. Working in close collaboration with hospitals, insurance providers, regional health organizations and workers’ compensation boards, Clearpoint delivers high-quality care across Canada meeting the needs of patients, while alleviating capacity pressure on public health systems

Maples Surgical Centre, a division of Clearpoint Health Network, located in Winnipeg, Manitoba, is recruiting for the Patient Care Coordinator

Position Type: Full Time , Permanent

Schedule: Monday – Friday Occasional weekend work

Start Time: 6:00 AM (non-negotiable due to early operational needs)

Position Summary Position:

We are seeking a highly organized and detail-oriented Patient Care Coordinator to support the Director of Operations at our surgical facility. This key full-time role plays a vital part in ensuring smooth day-to-day operations, delivering exceptional customer service, and reflecting our core values of Compassion, Quality, Innovation, and Respect. The ideal candidate will have strong communication skills and a background in customer service, preferably in a healthcare setting. While the schedule is primarily within regular business hours, there may be times when communication with patients and clinical staff is required outside of those hours.

Key Responsibilities:

• Open the facility promptly at 6:00 AM to ensure smooth operations.
• Manage patient check-ins, inquiries, referrals, and confidential information throughout the patient journey.
• Coordinate patient screenings and ensure pre-op assessments are complete.
• Collaborate with the Nurse Manager/Director to manage scheduling, data entry, and patient flow via EMR.
• Foster team engagement and prioritize tasks efficiently in a fast-paced environment.
• Handle reporting, requisitions, scanning, and chart management, including lab tests.
• Back up Patient Care Coordinator in scheduling and coordinating with clinical teams.
• Assist with managing staff absences and schedule adjustments.
• Support management meetings and the Health & Safety Committee.
• Occasionally communicate with patients and clinical staff outside regular hours.

Qualifications :

• High school diploma or equivalent preferred.
• Strong interpersonal, verbal and written communication, time-management and organizational skills.
• Working knowledge of MS Office Suite.
• Experience with scheduling systems and EMR is an asset.
• Experience in medical office and some knowledge of medical terminology and surgical care delivery is an asset.
• Ability to work independently and collaboratively.
• Patient-focused with a proactive, problem-solving approach.
• Proof of full immunizations
• Physical ability to perform job duties.

Benefits

We believe in rewarding your contributions with more than just a pay cheque. As part of our team, you’ll receive a comprehensive compensation and benefits package designed to support your financial security, well-being, and career growth.

Compensation & Recognition

• Competitive wage
• Parking onsite
• Employer-matched RRSP up to 3%

Health, Dental & Wellness

• Employer-paid extended health, drug, dental, massage therapy and vision coverage for yourself & eligible dependents
• $500 annual health care spending account
• Annual paid vacation days and personal days
• Life insurance coverage for self and dependents

Growth & Culture

• A supportive and collaborative team environment
• Ongoing training and professional development opportunities

Clearpoint Health Network Inc is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact for further information.

Job Description

Patient Care Coordinator - Kingston, ON

At MedSleep, skilled, dedicated, enthusiastic employees are at the heart of everything we do. We are committed to building and nurturing a great place to work, learn, and develop. We are proud of our people and our company.

We have a great career opportunity for someone looking to join a growing team of health professionals! At MedSleep, we are committed to providing the highest quality in sleep therapy services across Canada.

We provide clinical consultation, diagnostic services (sleep testing) and treatment for a wide range of sleep disorders. We are dedicated to helping our patients improve their lives through better sleep.

If you are looking for a meaningful career as a Patient Care Coordinator, and are interested in joining a growing company, this may be the right opportunity for you!

• This position is full-time and will require someone who can work 37.5 hours per week
• Perform administrative duties such as: managing follow up tasks, contacting patients to facilitate next steps in their care and updating the EMR system;

• A minimum of 1+ year of professional administrative experience is required;
• Knowledge of sleep medicine and CPAP therapy would be preferred;
• Excellent organizational and administrative skills with impeccable attention to detail;
• The ability to quickly learn and understand processes;
• Must have excellent verbal communication skills.
• Good time management skills and ability to work effectively under pressure and meet demanding deadlines;
• Ability to multi-task, assess situations and prioritize tasks accordingly;
• Good listening skills along with the ability to accept and follow direction;
• Experience with Accuro EMR software is a strong asset.

Why Join Our Team?

Looking to make an impact?  Do you love patient care? Are you a science grad looking to put your degree to use?

We are a national Canadian company that has continued to grow since its' establishment in 2004.  We believe you can reach your best self by getting proper sleep.  Which is why we are committed to providing the highest quality of sleep care.

 Why join MedSleep?

• Opportunities for career growth;
• Commitment to education - personal and professional development;
• Dedicated to the growing field of the Science of Sleep;
• We value all our employees, each person counts;
• Meaningful work;
• Help shape the future of sleep!

Still not convinced, here is what our employees have to say:

• They look forward to coming into work
• They feel they contribute to the success of the company
• They are proud to work at MedSleep

We are a diverse organization.  Each of us is a unique individual. We’re proud to say that women represent the majority of our Senior Management team!

We love what we do and want to share that with you. Help build our legacy and future!
 

Wage starting at: $18-20/hour
Job Type: Full-time, Permanent
Location: Kingston, ON
Schedule: Monday - Friday, 8:30 AM - 5 PM

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Job Description

About the job:
Join our team as a Patient Care Coordinator!
Are you passionate about helping clients? Do you thrive in a dynamic, supportive environment where your contributions matter? If this sounds like you, MD Direct is the place for you.

Who we are:
Founded in 2008, MDDirect is leading the way for personalized, proactive and preventative health care. Our health care on Demand program is our unique approach to patient care and is designed to pick up where other executive health clinics leave off.
Our key value is providing warm, caring and compassionate service to all of our clients at every point of contact.
What you’ll do:

• Maintains patient confidentiality at all times
• Demonstrates a strong commitment to customer service at every patient encounter
• Upholds the Centre’s code of conduct, treating all patients, staff, and providers with courtesy and respect
• Demonstrates ability to diffuse confrontations with patients and others
• Demonstrates the ability to work with other staff members
• Adheres to all facility safety regulations and maintains a safe working environment
• Accepts responsibility for own work and asks for help when unsure of proper course of action
• Ensures the proper use of office resources
• Demonstrates ability to handle multiple tasks, set priorities, and meet deadlines

• Arrange for and expedite referrals to outside providers, including out-of-country providers
• Manage patients’ expectations regarding access to medical services in Ontario
• Liaise with physicians to support timely and appropriate referrals
• Schedule in-office appointments and annual physicals (CPX) when required
• Speak with telephone callers to acquire contact information for those who desire information about clinic offerings
• Assist with preparing charts for insurance requests and transfers of records when required 

• Minimum 4 years Medical Office experience
• Knowledge of Medical terminology is an asset
• Ability to multi task and effectively manage the tasks assigned
• Excellent written, verbal and electronic communication skills
• Attention to detail
• Knowledge of computer essentials (Word, Excel, Outlook)
• Previous experience with PSS (EMR) and OCEAN MD is an asset
• Ability to effectively manage assigned duties by the Director of Client success as well as exercising mature and sound judgement

Why work for MDDirect:

• Monthly TTC or equivalent transit pass provided
• Benefits
• Engaging team work environment
• Year end Bonus
• Team outings
• Monday-Friday work week
• STAT Holidays
• Paid Vacation

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Job Description

Office & Patient Care Coordinator – Dental Practice

Job Description

Patient Care & Sales Coordinator – Skin & Cosmetic Clinic (Coal Harbour, Vancouver)

About Us
We are a well-established skin and cosmetic clinic in Coal Harbour, Downtown Vancouver , led by one of the city’s top physician injectors. For over 14 years , we have built a reputation for excellence in medical aesthetics, delivering premium treatments and personalized care in a professional, welcoming environment.

The Role
We are seeking a Patient Care & Sales Coordinator to be the welcoming face of our clinic and an important guide in our patients’ aesthetic journey. This is a key role for someone who is passionate about customer service, confident in sales, and excited to work in the aesthetics industry.

Key Responsibilities

• Greet patients warmly and create a professional, welcoming atmosphere
• Guide clients through consultations, treatments, and follow-ups with a personal touch
• Confidently explain and recommend treatments and skincare products to meet patient goals
• Achieve sales targets by building trust and guiding patients toward the right solutions
• Manage scheduling, phone calls, and treatment coordination with accuracy
• Support smooth day-to-day clinic operations

What We’re Looking For

• Exceptional customer service skills – personable, empathetic, and professional
• Proven sales ability – confident in guiding patients toward treatments and products
• A genuine interest in skin health, beauty, and medical aesthetics
• A proactive learner with a positive, team-oriented attitude – we value individuals who can grow with us
• Background in aesthetics, spa, cosmetics, or luxury retail is an asset, but not required

Why Join Us?

• Join a prestigious cosmetic clinic with 14 years of trusted patient care
• Work alongside a top physician injector and expert clinical team
• Competitive compensation with sales-based incentives
• Training and career development in the aesthetics field
• Beautiful clinic space in Coal Harbour, Downtown Vancouver

How to Apply
If you are passionate about helping people look and feel their best, and you thrive in a professional yet supportive team environment, we’d love to hear from you. Please send your resume and a brief cover letter outlining why you’re the right fit for our clinic.

Job Description

Company Description

At Cloud DX, our mission is simple: We make healthcare better for everyone. As a leader in digital health, we deliver award-winning virtual care and remote patient monitoring solutions that empower patients to manage their conditions from the comfort of their home.

Our innovative technology improves outcomes for patients with chronic conditions, reduces costs for healthcare providers, and transforms care delivery across North America. Since 2014, we’ve been driving innovation and making a meaningful difference in the communities we serve.

Cloud DX is growing, and we’re looking for a Patient Support Specialist to join our team! 

This part-time role offers flexibility, making it ideal for someone who can adapt to varying schedules. As a key point of contact for patients using our remote monitoring solutions, you’ll provide frontline support, assist with inquiries, and ensure patients can successfully complete their daily monitoring tasks. You’ll also identify and escalate technical issues as needed. 

If you have experience in a support or teaching role and thrive in phone-based communication, we’d love to connect! 

What You'll Do 

• Deliver exceptional customer service to enhance the experience for customers, clinicians, and patients. 
• Respond to customer inquiries via phone, live chat, and email, triaging requests and escalating as needed. 
• Ensure records and correspondence are recorded correctly in the customer relationship management system (CRM) when completing compliance calls.   
• Conduct follow-ups and scheduled callbacks to ensure timely resolution of issues. 
• Monitor and assign internal support tickets, evaluate requests to determine appropriate next steps, and escalate high-priority issues to ensure timely resolution. 
• Stay current with system information, changes, and updates.   
• Guide Clinician Clients and Prospects on the proper use of Cloud DX equipment and software.   
• Deliver exceptional customer service to enhance the experience for customers, clinicians, and patients. 
• Respond to customer inquiries via phone, live chat, and email, triaging requests and escalating as needed. 
• Ensure records and correspondence are recorded correctly in the customer relationship management system (CRM) when completing compliance calls.   
• Conduct follow-ups and scheduled callbacks to ensure timely resolution of issues. 
• Monitor and assign internal support tickets, evaluate requests to determine appropriate next steps, and escalate high-priority issues to ensure timely resolution. 
• Stay current with system information, changes, and updates.   
• Guide Clinician Clients and Prospects on the proper use of Cloud DX equipment and software. 

Qualifications

 Who You Are

• Team player:  You are approachable, enjoy seeing others succeed, and love to jump in and support when needed.   
• Comfortable on the phone:  You have strong communication skills, excellent telephone etiquette, and can quickly assess and respond to a variety of inquiries. 
• Detail Oriented:  You notice the little things that make a big difference. In fact, if you’ve read this far, please include the word “Precision” in your application for bonus points. 
• You’re Flexible!   This is an hourly position, and while we strive to maintain consistent scheduling, flexibility is required.  
• Great at multitasking.  You’re experienced in handling a high volume of requests while staying organized and efficient. 
• A natural problem solver.  You take the initiative to find answers, conduct quick research when needed, and know when it’s time to escalate an issue.  
• Passionate about helping others.  You genuinely care about helping others, listening attentively to connect patients/clients with the support they need. 

Additional Information

When applying to this position please include in your resume or cover letter:  

• Your availability (specific days + hours you can work)