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Job Title: Patient Care Assistant Location: Quebec, Canada (Candidate must be willing to relocate to Canada) Job Description:
We are hiring compassionate and dedicated Live-in Caregivers for an overseas opportunity in Quebec, Canada. Candidates will provide daily care and support to elderly individuals, patients, or people requiring assistance in residential settings.
This is an excellent opportunity for candidates seeking an international caregiving career with attractive salary and employer-supported benefits.
Key Responsibilities:Personal care and hygiene assistanceMedication reminders and supportMeal preparation and feeding assistanceLight housekeeping and room maintenanceMonitoring health conditions and reporting concernsProviding companionship and emotional supportAssisting with mobility and daily activitiesSalary: 1541 INR per hour Requirements1–2 years of caregiving experienceExperience in homes, clinics, hospitals, or care centres preferredCaring, patient, and responsible personalityBasic English communication skillsValid Passport preferredPreferred Candidate Profile:CaregiverHome Care AssistantPatient Care AssistantNursing AssistantElderly CaregiverHealthcare Support WorkerAttender / Care AssistantImmigration Process:CSQ (Certificate of Selection of Quebec)LMIA SupportTemporary Work Permit ProcessingRequired Documents:Updated CV/ResumePassport CopyPassport-size PhotographEducational CertificatesExperience Certificates (if available)BenefitsCAD 22 per hour (After Tax)Free AccommodationFree FoodTransportation SupportReturn Airfare Sponsored2-Year Work PermitIs this job a match or a miss?
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Spécialiste bilingue du soutien aux patients - télétravail / Bilingual Patient Support Specialist...
Posted 3 days ago
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Job Description
OBJET DE L'EMPLOI :
Le spécialiste du soutien aux patients (SSP) agit comme point de contact principal dans un centre d'appels, offrant un soutien de haute qualité aux patients et aux professionnels de la santé. Ce rôle facilite l'accès aux services du programme de soutien aux patients, notamment l'inscription au programme, la réponse aux demandes de renseignements et l'aide à la navigation de la couverture d'assurance-médicaments. Le SSP gère principalement les appels entrants selon des quarts rotatifs, y compris en soirée, et utilise des systèmes téléphoniques ainsi que plusieurs plateformes informatiques pour fournir une assistance rapide et précise.
Ce poste exige d'excellentes compétences en communication, une grande attention aux détails, une forte capacité de réflexion critique ainsi qu'une approche empreinte de compassion et centrée sur le patient. Le candidat idéal est passionné par l'accompagnement des patients tout au long de leur parcours thérapeutique et capable de travailler efficacement dans un environnement dynamique axé sur le service à la clientèle.
DEVOIRS ET RESPONSABILITÉS :
PRESTATION DE SERVICES
- Pratique dans le cadre des processus, politiques et exigences du programme ainsi que du rôle défini pour les Solutions de soutien aux patients, conformément au modèle de prestation DEDICATE.
- Remplit une fonction essentielle en offrant un soutien clinique par téléphone, courriel et plateformes Web, en répondant aux demandes relatives aux produits, aux pratiques exemplaires de traitement et au dépannage de l'administration des traitements pour les patients, pharmaciens, médecins et autres professionnels de la santé.
- Fournit du counseling aux patients conformément aux exigences des fabricants pharmaceutiques.
- Fournit un soutien en matière d'adhésion et de conformité aux patients.
- Gère toutes les références cliniques internes du programme.
- Consulte et traite les messages vocaux conformément aux politiques établies.
- Lorsque basé dans un centre de contact, gère la file d'attente des appels conformément aux politiques établies.
- Signale les événements indésirables ou les réactions indésirables aux médicaments dans un délai de 24 heures ou conformément aux exigences du fabricant.
- Responsable de l'évaluation des ressources financières des patients (le cas échéant) dans le cadre de leur programme de soutien désigné.
- Responsable de la prestation, de la gestion et de l'exécution des services avancés de navigation en remboursement et des services administratifs pour les patients, tout en coordonnant la logistique du programme avec les différentes parties prenantes afin d'assurer les meilleurs résultats possibles pour les patients.
- Détermine les besoins en soutien de compassion, de transition et d'aide au paiement des quotes-parts selon la portée du programme et prend les dispositions nécessaires.
- Agit à titre d'examinateur interne des cas exceptionnels dans le cadre du programme d'aide aux patients et fournit les approbations appropriées selon les autorisations et normes prédéterminées.
- Communique directement avec les fabricants pharmaceutiques concernant les cas exceptionnels nécessitant une décision au-delà des autorisations et normes prédéterminées.
- Effectue d'autres activités de soutien administratif au besoin, notamment la collecte d'information dans les dossiers des patients ainsi que la préparation et la soumission de formulaires d'autorisation spéciale et d'appels auprès des régimes d'assurance-médicaments.
EXCELLENCE ET PERFECTIONNEMENT DU SERVICE
- Respecte les normes de qualité et contribue à l'excellence du service.
- Met en œuvre les principes d'amélioration continue de la qualité en servant les appelants de façon respectueuse, courtoise, confidentielle et attentionnée.
- Fournit un service conforme aux politiques de confidentialité de STI et de ses clients.
- Contribue au maintien d'un milieu de travail sain.
- Participe à l'amélioration continue de l'équipe en assistant aux réunions, en favorisant une communication efficace, en soutenant les changements visant à améliorer le service et le moral de l'équipe, et en contribuant aux discussions de travail.
- Participe aux séances d'orientation et de formation continue selon les besoins.
- Représente STI Technologies Limited lors d'activités externes, au besoin.
- Contribue au développement de l'équipe et maintient un comportement professionnel en tout temps.
- Accueille positivement le changement et contribue au succès de l'équipe grâce à une communication efficace, au dévouement et à l'engagement envers les objectifs de l'entreprise.
QUALIFICATIONS REQUISES :
- Parfaitement bilingue en français et en anglais, tant à l'oral qu'à l'écrit, avec la capacité de communiquer de façon professionnelle avec les patients et les professionnels de la santé dans les deux langues. La maîtrise de l'espagnol est considérée comme un atout.
- Minimum d'un an d'expérience pertinente dans un programme de soutien aux patients, le service à la clientèle, le soutien aux patients, l'administration des soins de santé ou un environnement de centre d'appels.
- Capacité et volonté de travailler selon un horaire rotatif, de 9 h à 21 h (HNA), du lundi au vendredi.
- Démontre une réelle compassion, une approche centrée sur le patient et un fort engagement envers l'amélioration de l'expérience des patients tout au long de leur parcours thérapeutique.
- Possède de solides capacités d'analyse, de réflexion critique et de résolution de problèmes afin d'évaluer les situations et de déterminer les actions appropriées.
- Excellentes compétences en communication, très bonne étiquette téléphonique, souci du détail et capacité à évaluer rapidement diverses demandes et à y répondre; aptitude à gérer un volume élevé de requêtes avec une attitude positive et à résoudre efficacement les problèmes.
- Démontre de solides compétences en organisation et en gestion du temps, avec la capacité de suivre des processus établis, de respecter les délais, de soutenir les tâches administratives et de documenter avec précision les procédures requises.
- La capacité à effectuer plusieurs tâches simultanément est essentielle pour ce poste, tout comme la flexibilité concernant les heures de soutien.
- Les candidats doivent être disponibles pour travailler à temps plein selon l'horaire établi et ne pas avoir d'engagements académiques susceptibles de nuire à leur disponibilité.
- Maîtrise des environnements informatiques et des logiciels de base (tels qu'Excel, Word et Outlook).
- Grande capacité à coordonner divers services aux patients de manière efficace, assurant un accès rapide et continu aux traitements.
- Capacité à travailler en équipe et à soutenir ses collègues.
- Connaissance approfondie des assurances santé et de la couverture des régimes de soins de santé, du soutien à la navigation en matière de remboursement ainsi qu'une compréhension des transactions pharmaceutiques et de l'examen des réclamations, considérées comme de forts atouts.
- Capacité à identifier des occasions d'amélioration personnelle, d'équipe et de service et à proposer des solutions réalisables.
- Un diplôme universitaire ou collégial est considéré comme un atout.
Vous devrez travailler directement avec des départements, des équipes, des fonctions de soutien et des parties prenantes d'IQVIA situés partout au Canada et à travers le monde; par conséquent, une connaissance fonctionnelle de l'anglais, tant à l'écrit qu'à l'oral, est nécessaire à l'exercice des fonctions de ce poste.
Comme nos équipes de recrutement sont mondiales, veuillez soumettre votre CV en anglais et en français.
JOB PURPOSE:
The Patient Support Specialist (PSS) serves as a key point of contact within a call center environment, providing high-quality support to patients and healthcare providers. This role facilitates access to patient support program services, including program enrollment, responding to inquiries, and navigating drug insurance coverage. The PSS primarily manages inbound calls during rotating shifts, including evenings, and uses telephony systems and multiple computer platforms to deliver timely and accurate assistance.
The role demands strong communication skills, attention to detail, critical thinking abilities, and a compassionate, patient-centered approach. The ideal candidate is passionate about supporting patients throughout their treatment journey and thrives in a fast-paced, customer service-oriented environment.
DUTIES AND RESPONSIBILITIES:
SERVICE DELIVERY
- Practices within the scope, process, and policy frameworks of the program and the role defined for Patient Support Solutions according to the DEDICATE service delivery model.
- Performs an instrumental function providing telephone, email, and web-based clinical support, product inquiry support, treatment best practices, and treatment administration troubleshooting services to patients, pharmacists, physicians, and other healthcare professionals (HCPs).
- Delivers counselling to patients according to pharmaceutical manufacturer requirements.
- Provides adherence and compliance support to patients.
- Handles all internal program clinical referrals.
- Retrieves and acts upon voice messages as per established policy.
- When contact-center based, manages the call queue in accordance with established policy.
- Reports Adverse Events or Adverse Drug Reactions within a 24-hour period or according to manufacturer specifications.
- Responsible for performing financial means testing of patients (if applicable) within their designated support program.
- Responsible for the provision, management, and completion of advanced reimbursement navigation and administrative services on behalf of patients while coordinating program logistics with all stakeholders to ensure optimal patient outcomes.
- Identifies the need for compassionate, bridging, and copay support according to program scope and makes arrangements accordingly.
- Acts as an internal patient assistance program exceptional case reviewer and provides approvals on behalf of pharmaceutical manufacturer clients according to predetermined permissions and standards.
- Communicates directly with pharmaceutical manufacturers regarding exceptional cases that require support beyond predetermined permissions and standards.
- Completes other administrative support activities as required, including gathering patient chart information and facilitating the completion and submission of drug plan special authorization forms and appeals when necessary.
SERVICE EXCELLENCE AND DEVELOPMENT
- Respects quality standards and contributes to service excellence.
- Implements continuous quality improvement principles by serving callers in a respectful, courteous, confidential, and caring manner.
- Provides service in a manner that adheres to STI and STI client privacy policies.
- Contributes to maintaining a healthy workplace.
- Participates in and enhances unit function through team meeting attendance, effective team communication, support for changes that improve service and morale, and contributions to work discussions.
- Participates in staff orientation and continuing education sessions as required.
- Represents STI Technologies Limited in external activities as appropriate.
- Contributes to team development and maintains professional conduct at all times.
- Embraces change and thrives as part of the team's success through communication, dedication, and commitment to company goals.
QUALIFICATIONS:
- Must be fully fluent in both French and English, written and verbal, with the ability to communicate professionally with patients and healthcare providers in both languages. Proficiency in Spanish is considered an asset.
- Minimum of 1 year of relevant experience in patient support programs, customer service, patient support services, healthcare administration, or a call center environment.
- Ability and willingness to work rotating shifts, 9:00 a.m. to 9:00 p.m. AST, Monday through Friday.
- Demonstrates genuine compassion, a patient-centered approach, and a strong commitment to supporting patients throughout their treatment journey.
- Possesses strong critical thinking, analytical, and problem-solving skills, with the ability to assess situations and determine appropriate next steps.
- Strong communication skills, excellent telephone etiquette, a keen eye for accuracy, and the ability to quickly evaluate and respond to a wide range of inquiries; ability to manage a high volume of requests with a positive attitude and effectively resolve issues.
- Demonstrates strong organizational and time management skills, with the ability to follow established workflows, meet deadlines, support administrative tasks, and accurately document required processes.
- The ability to multitask is essential to this role, along with flexibility regarding support hours.
- Candidates must be available to work a full-time schedule and should not have academic commitments that would interfere with scheduled working hours.
- Proficient in using computer environments and standard software applications, including Excel, Word, and Outlook.
- Possesses a strong ability to coordinate various patient services in a timely manner, resulting in prompt and continued access to therapy.
- Ability to work collaboratively in a team environment and support co-workers.
- Detailed knowledge of health insurance and health plan coverage, reimbursement navigation support, and an understanding of pharmacy transactions and claims review are considered strong assets.
- Ability to identify opportunities for personal, team, and service improvement and recommend practical solutions.
- University degree or diploma considered an asset.
You will be required to work directly with IQVIA departments, teams, support functions, and stakeholders located across Canada and around the world; therefore, a functional knowledge of English, both written and spoken, is necessary to perform the duties of this position.
As our hiring teams are global, please submit your resume in both English and French.
IQVIA est un fournisseur mondial de premier plan de services de recherche clinique, d'informations commerciales et de renseignements sur les soins de santé pour les secteurs des sciences de la vie et de la santé. IQVIA se consacre à accélérer le développement et la commercialisation de traitements médicaux innovants pour aider à améliorer les résultats des patients et la santé de la population dans le monde entier. Pour en savoir plus, visitez est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Tous les candidats qualifiés seront pris en considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité de genre, l'origine nationale, le handicap, l'âge, l'état matrimonial ou tout autre statut protégé par la loi applicable. Des mesures d'adaptation pour les candidats handicapés sont disponibles sur demande dans tous les aspects du processus de recrutement. Si vous avez un handicap qui nécessite une mesure d'adaptation, nous vous encourageons à contacter notre équipe d'acquisition de talents au , afin qu'IQVIA puisse soutenir votre participation au processus de recrutement.
IQVIA s'engage à faire preuve d'intégrité dans son processus de recrutement et applique une politique de tolérance zéro en matière de fraude des candidats. Toutes les informations et toutes les qualifications soumises dans votre candidature doivent être véridiques et complètes. Toute fausse déclaration, présentation trompeuse ou omission importante au cours du processus de recrutement entraînera la disqualification immédiate de votre candidature, ou la cessation d'emploi si elle est découverte ultérieurement, conformément aux lois applicables. Nous apprécions votre honnêteté et votre professionnalisme.
Veuillez noter qu'il est possible que nous utilisions l'intelligence artificielle (IA) dans le traitement de votre candidature. Cependant, nous utilisons l'IA uniquement pour aider notre équipe de recrutement à sélectionner ou à évaluer les candidatures, et non pas pour remplacer la prise des décisions par les membres de notre équipe.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, marital status, or any other status protected by applicable law. Accommodations for applicants with disabilities are available in all aspects of the recruitment process upon request. If you have a disability that requires an accommodation, we encourage you to contact our Talent Acquisition Team at: , so that IQVIA can support your participation in the recruitment process.
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Please note that we may use artificial intelligence (AI) in the processing of your application. However, we only use AI to assist our recruitment team with the screening or assessment of candidacies, and not as a substitute for human decision-making.
La fourchette salariale de base potentielle pour ce poste, annualisée, est de $51,300.00 - $85,500.00. Le salaire de base réel offert peut varier selon plusieurs facteurs, notamment les qualifications liées à l'emploi telles que les connaissances, les compétences, la formation et l'expérience; l'emplacement; et/ou l'horaire (temps plein ou temps partiel). Selon le poste offert, des régimes d'incitation, des primes et/ou d'autres formes de rémunération peuvent être proposés, en plus d'une gamme d'avantages sociaux liés à la santé, au bien-être et/ou d'autres bénéfices.
The potential base pay range for this role, when annualized, is $51,300.00 - $85,500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and wellness and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Le spécialiste du soutien aux patients (SSP) agit comme point de contact principal dans un centre d'appels, offrant un soutien de haute qualité aux patients et aux professionnels de la santé. Ce rôle facilite l'accès aux services du programme de soutien aux patients, notamment l'inscription au programme, la réponse aux demandes de renseignements et l'aide à la navigation de la couverture d'assurance-médicaments. Le SSP gère principalement les appels entrants selon des quarts rotatifs, y compris en soirée, et utilise des systèmes téléphoniques ainsi que plusieurs plateformes informatiques pour fournir une assistance rapide et précise.
Ce poste exige d'excellentes compétences en communication, une grande attention aux détails, une forte capacité de réflexion critique ainsi qu'une approche empreinte de compassion et centrée sur le patient. Le candidat idéal est passionné par l'accompagnement des patients tout au long de leur parcours thérapeutique et capable de travailler efficacement dans un environnement dynamique axé sur le service à la clientèle.
DEVOIRS ET RESPONSABILITÉS :
PRESTATION DE SERVICES
- Pratique dans le cadre des processus, politiques et exigences du programme ainsi que du rôle défini pour les Solutions de soutien aux patients, conformément au modèle de prestation DEDICATE.
- Remplit une fonction essentielle en offrant un soutien clinique par téléphone, courriel et plateformes Web, en répondant aux demandes relatives aux produits, aux pratiques exemplaires de traitement et au dépannage de l'administration des traitements pour les patients, pharmaciens, médecins et autres professionnels de la santé.
- Fournit du counseling aux patients conformément aux exigences des fabricants pharmaceutiques.
- Fournit un soutien en matière d'adhésion et de conformité aux patients.
- Gère toutes les références cliniques internes du programme.
- Consulte et traite les messages vocaux conformément aux politiques établies.
- Lorsque basé dans un centre de contact, gère la file d'attente des appels conformément aux politiques établies.
- Signale les événements indésirables ou les réactions indésirables aux médicaments dans un délai de 24 heures ou conformément aux exigences du fabricant.
- Responsable de l'évaluation des ressources financières des patients (le cas échéant) dans le cadre de leur programme de soutien désigné.
- Responsable de la prestation, de la gestion et de l'exécution des services avancés de navigation en remboursement et des services administratifs pour les patients, tout en coordonnant la logistique du programme avec les différentes parties prenantes afin d'assurer les meilleurs résultats possibles pour les patients.
- Détermine les besoins en soutien de compassion, de transition et d'aide au paiement des quotes-parts selon la portée du programme et prend les dispositions nécessaires.
- Agit à titre d'examinateur interne des cas exceptionnels dans le cadre du programme d'aide aux patients et fournit les approbations appropriées selon les autorisations et normes prédéterminées.
- Communique directement avec les fabricants pharmaceutiques concernant les cas exceptionnels nécessitant une décision au-delà des autorisations et normes prédéterminées.
- Effectue d'autres activités de soutien administratif au besoin, notamment la collecte d'information dans les dossiers des patients ainsi que la préparation et la soumission de formulaires d'autorisation spéciale et d'appels auprès des régimes d'assurance-médicaments.
EXCELLENCE ET PERFECTIONNEMENT DU SERVICE
- Respecte les normes de qualité et contribue à l'excellence du service.
- Met en œuvre les principes d'amélioration continue de la qualité en servant les appelants de façon respectueuse, courtoise, confidentielle et attentionnée.
- Fournit un service conforme aux politiques de confidentialité de STI et de ses clients.
- Contribue au maintien d'un milieu de travail sain.
- Participe à l'amélioration continue de l'équipe en assistant aux réunions, en favorisant une communication efficace, en soutenant les changements visant à améliorer le service et le moral de l'équipe, et en contribuant aux discussions de travail.
- Participe aux séances d'orientation et de formation continue selon les besoins.
- Représente STI Technologies Limited lors d'activités externes, au besoin.
- Contribue au développement de l'équipe et maintient un comportement professionnel en tout temps.
- Accueille positivement le changement et contribue au succès de l'équipe grâce à une communication efficace, au dévouement et à l'engagement envers les objectifs de l'entreprise.
QUALIFICATIONS REQUISES :
- Parfaitement bilingue en français et en anglais, tant à l'oral qu'à l'écrit, avec la capacité de communiquer de façon professionnelle avec les patients et les professionnels de la santé dans les deux langues. La maîtrise de l'espagnol est considérée comme un atout.
- Minimum d'un an d'expérience pertinente dans un programme de soutien aux patients, le service à la clientèle, le soutien aux patients, l'administration des soins de santé ou un environnement de centre d'appels.
- Capacité et volonté de travailler selon un horaire rotatif, de 9 h à 21 h (HNA), du lundi au vendredi.
- Démontre une réelle compassion, une approche centrée sur le patient et un fort engagement envers l'amélioration de l'expérience des patients tout au long de leur parcours thérapeutique.
- Possède de solides capacités d'analyse, de réflexion critique et de résolution de problèmes afin d'évaluer les situations et de déterminer les actions appropriées.
- Excellentes compétences en communication, très bonne étiquette téléphonique, souci du détail et capacité à évaluer rapidement diverses demandes et à y répondre; aptitude à gérer un volume élevé de requêtes avec une attitude positive et à résoudre efficacement les problèmes.
- Démontre de solides compétences en organisation et en gestion du temps, avec la capacité de suivre des processus établis, de respecter les délais, de soutenir les tâches administratives et de documenter avec précision les procédures requises.
- La capacité à effectuer plusieurs tâches simultanément est essentielle pour ce poste, tout comme la flexibilité concernant les heures de soutien.
- Les candidats doivent être disponibles pour travailler à temps plein selon l'horaire établi et ne pas avoir d'engagements académiques susceptibles de nuire à leur disponibilité.
- Maîtrise des environnements informatiques et des logiciels de base (tels qu'Excel, Word et Outlook).
- Grande capacité à coordonner divers services aux patients de manière efficace, assurant un accès rapide et continu aux traitements.
- Capacité à travailler en équipe et à soutenir ses collègues.
- Connaissance approfondie des assurances santé et de la couverture des régimes de soins de santé, du soutien à la navigation en matière de remboursement ainsi qu'une compréhension des transactions pharmaceutiques et de l'examen des réclamations, considérées comme de forts atouts.
- Capacité à identifier des occasions d'amélioration personnelle, d'équipe et de service et à proposer des solutions réalisables.
- Un diplôme universitaire ou collégial est considéré comme un atout.
Vous devrez travailler directement avec des départements, des équipes, des fonctions de soutien et des parties prenantes d'IQVIA situés partout au Canada et à travers le monde; par conséquent, une connaissance fonctionnelle de l'anglais, tant à l'écrit qu'à l'oral, est nécessaire à l'exercice des fonctions de ce poste.
Comme nos équipes de recrutement sont mondiales, veuillez soumettre votre CV en anglais et en français.
JOB PURPOSE:
The Patient Support Specialist (PSS) serves as a key point of contact within a call center environment, providing high-quality support to patients and healthcare providers. This role facilitates access to patient support program services, including program enrollment, responding to inquiries, and navigating drug insurance coverage. The PSS primarily manages inbound calls during rotating shifts, including evenings, and uses telephony systems and multiple computer platforms to deliver timely and accurate assistance.
The role demands strong communication skills, attention to detail, critical thinking abilities, and a compassionate, patient-centered approach. The ideal candidate is passionate about supporting patients throughout their treatment journey and thrives in a fast-paced, customer service-oriented environment.
DUTIES AND RESPONSIBILITIES:
SERVICE DELIVERY
- Practices within the scope, process, and policy frameworks of the program and the role defined for Patient Support Solutions according to the DEDICATE service delivery model.
- Performs an instrumental function providing telephone, email, and web-based clinical support, product inquiry support, treatment best practices, and treatment administration troubleshooting services to patients, pharmacists, physicians, and other healthcare professionals (HCPs).
- Delivers counselling to patients according to pharmaceutical manufacturer requirements.
- Provides adherence and compliance support to patients.
- Handles all internal program clinical referrals.
- Retrieves and acts upon voice messages as per established policy.
- When contact-center based, manages the call queue in accordance with established policy.
- Reports Adverse Events or Adverse Drug Reactions within a 24-hour period or according to manufacturer specifications.
- Responsible for performing financial means testing of patients (if applicable) within their designated support program.
- Responsible for the provision, management, and completion of advanced reimbursement navigation and administrative services on behalf of patients while coordinating program logistics with all stakeholders to ensure optimal patient outcomes.
- Identifies the need for compassionate, bridging, and copay support according to program scope and makes arrangements accordingly.
- Acts as an internal patient assistance program exceptional case reviewer and provides approvals on behalf of pharmaceutical manufacturer clients according to predetermined permissions and standards.
- Communicates directly with pharmaceutical manufacturers regarding exceptional cases that require support beyond predetermined permissions and standards.
- Completes other administrative support activities as required, including gathering patient chart information and facilitating the completion and submission of drug plan special authorization forms and appeals when necessary.
SERVICE EXCELLENCE AND DEVELOPMENT
- Respects quality standards and contributes to service excellence.
- Implements continuous quality improvement principles by serving callers in a respectful, courteous, confidential, and caring manner.
- Provides service in a manner that adheres to STI and STI client privacy policies.
- Contributes to maintaining a healthy workplace.
- Participates in and enhances unit function through team meeting attendance, effective team communication, support for changes that improve service and morale, and contributions to work discussions.
- Participates in staff orientation and continuing education sessions as required.
- Represents STI Technologies Limited in external activities as appropriate.
- Contributes to team development and maintains professional conduct at all times.
- Embraces change and thrives as part of the team's success through communication, dedication, and commitment to company goals.
QUALIFICATIONS:
- Must be fully fluent in both French and English, written and verbal, with the ability to communicate professionally with patients and healthcare providers in both languages. Proficiency in Spanish is considered an asset.
- Minimum of 1 year of relevant experience in patient support programs, customer service, patient support services, healthcare administration, or a call center environment.
- Ability and willingness to work rotating shifts, 9:00 a.m. to 9:00 p.m. AST, Monday through Friday.
- Demonstrates genuine compassion, a patient-centered approach, and a strong commitment to supporting patients throughout their treatment journey.
- Possesses strong critical thinking, analytical, and problem-solving skills, with the ability to assess situations and determine appropriate next steps.
- Strong communication skills, excellent telephone etiquette, a keen eye for accuracy, and the ability to quickly evaluate and respond to a wide range of inquiries; ability to manage a high volume of requests with a positive attitude and effectively resolve issues.
- Demonstrates strong organizational and time management skills, with the ability to follow established workflows, meet deadlines, support administrative tasks, and accurately document required processes.
- The ability to multitask is essential to this role, along with flexibility regarding support hours.
- Candidates must be available to work a full-time schedule and should not have academic commitments that would interfere with scheduled working hours.
- Proficient in using computer environments and standard software applications, including Excel, Word, and Outlook.
- Possesses a strong ability to coordinate various patient services in a timely manner, resulting in prompt and continued access to therapy.
- Ability to work collaboratively in a team environment and support co-workers.
- Detailed knowledge of health insurance and health plan coverage, reimbursement navigation support, and an understanding of pharmacy transactions and claims review are considered strong assets.
- Ability to identify opportunities for personal, team, and service improvement and recommend practical solutions.
- University degree or diploma considered an asset.
You will be required to work directly with IQVIA departments, teams, support functions, and stakeholders located across Canada and around the world; therefore, a functional knowledge of English, both written and spoken, is necessary to perform the duties of this position.
As our hiring teams are global, please submit your resume in both English and French.
IQVIA est un fournisseur mondial de premier plan de services de recherche clinique, d'informations commerciales et de renseignements sur les soins de santé pour les secteurs des sciences de la vie et de la santé. IQVIA se consacre à accélérer le développement et la commercialisation de traitements médicaux innovants pour aider à améliorer les résultats des patients et la santé de la population dans le monde entier. Pour en savoir plus, visitez est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Tous les candidats qualifiés seront pris en considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité de genre, l'origine nationale, le handicap, l'âge, l'état matrimonial ou tout autre statut protégé par la loi applicable. Des mesures d'adaptation pour les candidats handicapés sont disponibles sur demande dans tous les aspects du processus de recrutement. Si vous avez un handicap qui nécessite une mesure d'adaptation, nous vous encourageons à contacter notre équipe d'acquisition de talents au , afin qu'IQVIA puisse soutenir votre participation au processus de recrutement.
IQVIA s'engage à faire preuve d'intégrité dans son processus de recrutement et applique une politique de tolérance zéro en matière de fraude des candidats. Toutes les informations et toutes les qualifications soumises dans votre candidature doivent être véridiques et complètes. Toute fausse déclaration, présentation trompeuse ou omission importante au cours du processus de recrutement entraînera la disqualification immédiate de votre candidature, ou la cessation d'emploi si elle est découverte ultérieurement, conformément aux lois applicables. Nous apprécions votre honnêteté et votre professionnalisme.
Veuillez noter qu'il est possible que nous utilisions l'intelligence artificielle (IA) dans le traitement de votre candidature. Cependant, nous utilisons l'IA uniquement pour aider notre équipe de recrutement à sélectionner ou à évaluer les candidatures, et non pas pour remplacer la prise des décisions par les membres de notre équipe.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, marital status, or any other status protected by applicable law. Accommodations for applicants with disabilities are available in all aspects of the recruitment process upon request. If you have a disability that requires an accommodation, we encourage you to contact our Talent Acquisition Team at: , so that IQVIA can support your participation in the recruitment process.
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Please note that we may use artificial intelligence (AI) in the processing of your application. However, we only use AI to assist our recruitment team with the screening or assessment of candidacies, and not as a substitute for human decision-making.
La fourchette salariale de base potentielle pour ce poste, annualisée, est de $51,300.00 - $85,500.00. Le salaire de base réel offert peut varier selon plusieurs facteurs, notamment les qualifications liées à l'emploi telles que les connaissances, les compétences, la formation et l'expérience; l'emplacement; et/ou l'horaire (temps plein ou temps partiel). Selon le poste offert, des régimes d'incitation, des primes et/ou d'autres formes de rémunération peuvent être proposés, en plus d'une gamme d'avantages sociaux liés à la santé, au bien-être et/ou d'autres bénéfices.
The potential base pay range for this role, when annualized, is $51,300.00 - $85,500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and wellness and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
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Spécialiste bilingue du soutien aux patients - télétravail / Bilingual Patient Support Specialist...
Posted 3 days ago
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Job Description
OBJET DE L'EMPLOI :
Le spécialiste du soutien aux patients (SSP) agit comme point de contact principal dans un centre d'appels, offrant un soutien de haute qualité aux patients et aux professionnels de la santé. Ce rôle facilite l'accès aux services du programme de soutien aux patients, notamment l'inscription au programme, la réponse aux demandes de renseignements et l'aide à la navigation de la couverture d'assurance-médicaments. Le SSP gère principalement les appels entrants selon des quarts rotatifs, y compris en soirée, et utilise des systèmes téléphoniques ainsi que plusieurs plateformes informatiques pour fournir une assistance rapide et précise.
Ce poste exige d'excellentes compétences en communication, une grande attention aux détails, une forte capacité de réflexion critique ainsi qu'une approche empreinte de compassion et centrée sur le patient. Le candidat idéal est passionné par l'accompagnement des patients tout au long de leur parcours thérapeutique et capable de travailler efficacement dans un environnement dynamique axé sur le service à la clientèle.
DEVOIRS ET RESPONSABILITÉS :
PRESTATION DE SERVICES
- Pratique dans le cadre des processus, politiques et exigences du programme ainsi que du rôle défini pour les Solutions de soutien aux patients, conformément au modèle de prestation DEDICATE.
- Remplit une fonction essentielle en offrant un soutien clinique par téléphone, courriel et plateformes Web, en répondant aux demandes relatives aux produits, aux pratiques exemplaires de traitement et au dépannage de l'administration des traitements pour les patients, pharmaciens, médecins et autres professionnels de la santé.
- Fournit du counseling aux patients conformément aux exigences des fabricants pharmaceutiques.
- Fournit un soutien en matière d'adhésion et de conformité aux patients.
- Gère toutes les références cliniques internes du programme.
- Consulte et traite les messages vocaux conformément aux politiques établies.
- Lorsque basé dans un centre de contact, gère la file d'attente des appels conformément aux politiques établies.
- Signale les événements indésirables ou les réactions indésirables aux médicaments dans un délai de 24 heures ou conformément aux exigences du fabricant.
- Responsable de l'évaluation des ressources financières des patients (le cas échéant) dans le cadre de leur programme de soutien désigné.
- Responsable de la prestation, de la gestion et de l'exécution des services avancés de navigation en remboursement et des services administratifs pour les patients, tout en coordonnant la logistique du programme avec les différentes parties prenantes afin d'assurer les meilleurs résultats possibles pour les patients.
- Détermine les besoins en soutien de compassion, de transition et d'aide au paiement des quotes-parts selon la portée du programme et prend les dispositions nécessaires.
- Agit à titre d'examinateur interne des cas exceptionnels dans le cadre du programme d'aide aux patients et fournit les approbations appropriées selon les autorisations et normes prédéterminées.
- Communique directement avec les fabricants pharmaceutiques concernant les cas exceptionnels nécessitant une décision au-delà des autorisations et normes prédéterminées.
- Effectue d'autres activités de soutien administratif au besoin, notamment la collecte d'information dans les dossiers des patients ainsi que la préparation et la soumission de formulaires d'autorisation spéciale et d'appels auprès des régimes d'assurance-médicaments.
EXCELLENCE ET PERFECTIONNEMENT DU SERVICE
- Respecte les normes de qualité et contribue à l'excellence du service.
- Met en œuvre les principes d'amélioration continue de la qualité en servant les appelants de façon respectueuse, courtoise, confidentielle et attentionnée.
- Fournit un service conforme aux politiques de confidentialité de STI et de ses clients.
- Contribue au maintien d'un milieu de travail sain.
- Participe à l'amélioration continue de l'équipe en assistant aux réunions, en favorisant une communication efficace, en soutenant les changements visant à améliorer le service et le moral de l'équipe, et en contribuant aux discussions de travail.
- Participe aux séances d'orientation et de formation continue selon les besoins.
- Représente STI Technologies Limited lors d'activités externes, au besoin.
- Contribue au développement de l'équipe et maintient un comportement professionnel en tout temps.
- Accueille positivement le changement et contribue au succès de l'équipe grâce à une communication efficace, au dévouement et à l'engagement envers les objectifs de l'entreprise.
QUALIFICATIONS REQUISES :
- Parfaitement bilingue en français et en anglais, tant à l'oral qu'à l'écrit, avec la capacité de communiquer de façon professionnelle avec les patients et les professionnels de la santé dans les deux langues. La maîtrise de l'espagnol est considérée comme un atout.
- Minimum d'un an d'expérience pertinente dans un programme de soutien aux patients, le service à la clientèle, le soutien aux patients, l'administration des soins de santé ou un environnement de centre d'appels.
- Capacité et volonté de travailler selon un horaire rotatif, de 9 h à 21 h (HNA), du lundi au vendredi.
- Démontre une réelle compassion, une approche centrée sur le patient et un fort engagement envers l'amélioration de l'expérience des patients tout au long de leur parcours thérapeutique.
- Possède de solides capacités d'analyse, de réflexion critique et de résolution de problèmes afin d'évaluer les situations et de déterminer les actions appropriées.
- Excellentes compétences en communication, très bonne étiquette téléphonique, souci du détail et capacité à évaluer rapidement diverses demandes et à y répondre; aptitude à gérer un volume élevé de requêtes avec une attitude positive et à résoudre efficacement les problèmes.
- Démontre de solides compétences en organisation et en gestion du temps, avec la capacité de suivre des processus établis, de respecter les délais, de soutenir les tâches administratives et de documenter avec précision les procédures requises.
- La capacité à effectuer plusieurs tâches simultanément est essentielle pour ce poste, tout comme la flexibilité concernant les heures de soutien.
- Les candidats doivent être disponibles pour travailler à temps plein selon l'horaire établi et ne pas avoir d'engagements académiques susceptibles de nuire à leur disponibilité.
- Maîtrise des environnements informatiques et des logiciels de base (tels qu'Excel, Word et Outlook).
- Grande capacité à coordonner divers services aux patients de manière efficace, assurant un accès rapide et continu aux traitements.
- Capacité à travailler en équipe et à soutenir ses collègues.
- Connaissance approfondie des assurances santé et de la couverture des régimes de soins de santé, du soutien à la navigation en matière de remboursement ainsi qu'une compréhension des transactions pharmaceutiques et de l'examen des réclamations, considérées comme de forts atouts.
- Capacité à identifier des occasions d'amélioration personnelle, d'équipe et de service et à proposer des solutions réalisables.
- Un diplôme universitaire ou collégial est considéré comme un atout.
Vous devrez travailler directement avec des départements, des équipes, des fonctions de soutien et des parties prenantes d'IQVIA situés partout au Canada et à travers le monde; par conséquent, une connaissance fonctionnelle de l'anglais, tant à l'écrit qu'à l'oral, est nécessaire à l'exercice des fonctions de ce poste.
Comme nos équipes de recrutement sont mondiales, veuillez soumettre votre CV en anglais et en français.
JOB PURPOSE:
The Patient Support Specialist (PSS) serves as a key point of contact within a call center environment, providing high-quality support to patients and healthcare providers. This role facilitates access to patient support program services, including program enrollment, responding to inquiries, and navigating drug insurance coverage. The PSS primarily manages inbound calls during rotating shifts, including evenings, and uses telephony systems and multiple computer platforms to deliver timely and accurate assistance.
The role demands strong communication skills, attention to detail, critical thinking abilities, and a compassionate, patient-centered approach. The ideal candidate is passionate about supporting patients throughout their treatment journey and thrives in a fast-paced, customer service-oriented environment.
DUTIES AND RESPONSIBILITIES:
SERVICE DELIVERY
- Practices within the scope, process, and policy frameworks of the program and the role defined for Patient Support Solutions according to the DEDICATE service delivery model.
- Performs an instrumental function providing telephone, email, and web-based clinical support, product inquiry support, treatment best practices, and treatment administration troubleshooting services to patients, pharmacists, physicians, and other healthcare professionals (HCPs).
- Delivers counselling to patients according to pharmaceutical manufacturer requirements.
- Provides adherence and compliance support to patients.
- Handles all internal program clinical referrals.
- Retrieves and acts upon voice messages as per established policy.
- When contact-center based, manages the call queue in accordance with established policy.
- Reports Adverse Events or Adverse Drug Reactions within a 24-hour period or according to manufacturer specifications.
- Responsible for performing financial means testing of patients (if applicable) within their designated support program.
- Responsible for the provision, management, and completion of advanced reimbursement navigation and administrative services on behalf of patients while coordinating program logistics with all stakeholders to ensure optimal patient outcomes.
- Identifies the need for compassionate, bridging, and copay support according to program scope and makes arrangements accordingly.
- Acts as an internal patient assistance program exceptional case reviewer and provides approvals on behalf of pharmaceutical manufacturer clients according to predetermined permissions and standards.
- Communicates directly with pharmaceutical manufacturers regarding exceptional cases that require support beyond predetermined permissions and standards.
- Completes other administrative support activities as required, including gathering patient chart information and facilitating the completion and submission of drug plan special authorization forms and appeals when necessary.
SERVICE EXCELLENCE AND DEVELOPMENT
- Respects quality standards and contributes to service excellence.
- Implements continuous quality improvement principles by serving callers in a respectful, courteous, confidential, and caring manner.
- Provides service in a manner that adheres to STI and STI client privacy policies.
- Contributes to maintaining a healthy workplace.
- Participates in and enhances unit function through team meeting attendance, effective team communication, support for changes that improve service and morale, and contributions to work discussions.
- Participates in staff orientation and continuing education sessions as required.
- Represents STI Technologies Limited in external activities as appropriate.
- Contributes to team development and maintains professional conduct at all times.
- Embraces change and thrives as part of the team's success through communication, dedication, and commitment to company goals.
QUALIFICATIONS:
- Must be fully fluent in both French and English, written and verbal, with the ability to communicate professionally with patients and healthcare providers in both languages. Proficiency in Spanish is considered an asset.
- Minimum of 1 year of relevant experience in patient support programs, customer service, patient support services, healthcare administration, or a call center environment.
- Ability and willingness to work rotating shifts, 9:00 a.m. to 9:00 p.m. AST, Monday through Friday.
- Demonstrates genuine compassion, a patient-centered approach, and a strong commitment to supporting patients throughout their treatment journey.
- Possesses strong critical thinking, analytical, and problem-solving skills, with the ability to assess situations and determine appropriate next steps.
- Strong communication skills, excellent telephone etiquette, a keen eye for accuracy, and the ability to quickly evaluate and respond to a wide range of inquiries; ability to manage a high volume of requests with a positive attitude and effectively resolve issues.
- Demonstrates strong organizational and time management skills, with the ability to follow established workflows, meet deadlines, support administrative tasks, and accurately document required processes.
- The ability to multitask is essential to this role, along with flexibility regarding support hours.
- Candidates must be available to work a full-time schedule and should not have academic commitments that would interfere with scheduled working hours.
- Proficient in using computer environments and standard software applications, including Excel, Word, and Outlook.
- Possesses a strong ability to coordinate various patient services in a timely manner, resulting in prompt and continued access to therapy.
- Ability to work collaboratively in a team environment and support co-workers.
- Detailed knowledge of health insurance and health plan coverage, reimbursement navigation support, and an understanding of pharmacy transactions and claims review are considered strong assets.
- Ability to identify opportunities for personal, team, and service improvement and recommend practical solutions.
- University degree or diploma considered an asset.
You will be required to work directly with IQVIA departments, teams, support functions, and stakeholders located across Canada and around the world; therefore, a functional knowledge of English, both written and spoken, is necessary to perform the duties of this position.
As our hiring teams are global, please submit your resume in both English and French.
IQVIA est un fournisseur mondial de premier plan de services de recherche clinique, d'informations commerciales et de renseignements sur les soins de santé pour les secteurs des sciences de la vie et de la santé. IQVIA se consacre à accélérer le développement et la commercialisation de traitements médicaux innovants pour aider à améliorer les résultats des patients et la santé de la population dans le monde entier. Pour en savoir plus, visitez est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Tous les candidats qualifiés seront pris en considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité de genre, l'origine nationale, le handicap, l'âge, l'état matrimonial ou tout autre statut protégé par la loi applicable. Des mesures d'adaptation pour les candidats handicapés sont disponibles sur demande dans tous les aspects du processus de recrutement. Si vous avez un handicap qui nécessite une mesure d'adaptation, nous vous encourageons à contacter notre équipe d'acquisition de talents au , afin qu'IQVIA puisse soutenir votre participation au processus de recrutement.
IQVIA s'engage à faire preuve d'intégrité dans son processus de recrutement et applique une politique de tolérance zéro en matière de fraude des candidats. Toutes les informations et toutes les qualifications soumises dans votre candidature doivent être véridiques et complètes. Toute fausse déclaration, présentation trompeuse ou omission importante au cours du processus de recrutement entraînera la disqualification immédiate de votre candidature, ou la cessation d'emploi si elle est découverte ultérieurement, conformément aux lois applicables. Nous apprécions votre honnêteté et votre professionnalisme.
Veuillez noter qu'il est possible que nous utilisions l'intelligence artificielle (IA) dans le traitement de votre candidature. Cependant, nous utilisons l'IA uniquement pour aider notre équipe de recrutement à sélectionner ou à évaluer les candidatures, et non pas pour remplacer la prise des décisions par les membres de notre équipe.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, marital status, or any other status protected by applicable law. Accommodations for applicants with disabilities are available in all aspects of the recruitment process upon request. If you have a disability that requires an accommodation, we encourage you to contact our Talent Acquisition Team at: , so that IQVIA can support your participation in the recruitment process.
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Please note that we may use artificial intelligence (AI) in the processing of your application. However, we only use AI to assist our recruitment team with the screening or assessment of candidacies, and not as a substitute for human decision-making.
La fourchette salariale de base potentielle pour ce poste, annualisée, est de $51,300.00 - $85,500.00. Le salaire de base réel offert peut varier selon plusieurs facteurs, notamment les qualifications liées à l'emploi telles que les connaissances, les compétences, la formation et l'expérience; l'emplacement; et/ou l'horaire (temps plein ou temps partiel). Selon le poste offert, des régimes d'incitation, des primes et/ou d'autres formes de rémunération peuvent être proposés, en plus d'une gamme d'avantages sociaux liés à la santé, au bien-être et/ou d'autres bénéfices.
The potential base pay range for this role, when annualized, is $51,300.00 - $85,500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and wellness and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Le spécialiste du soutien aux patients (SSP) agit comme point de contact principal dans un centre d'appels, offrant un soutien de haute qualité aux patients et aux professionnels de la santé. Ce rôle facilite l'accès aux services du programme de soutien aux patients, notamment l'inscription au programme, la réponse aux demandes de renseignements et l'aide à la navigation de la couverture d'assurance-médicaments. Le SSP gère principalement les appels entrants selon des quarts rotatifs, y compris en soirée, et utilise des systèmes téléphoniques ainsi que plusieurs plateformes informatiques pour fournir une assistance rapide et précise.
Ce poste exige d'excellentes compétences en communication, une grande attention aux détails, une forte capacité de réflexion critique ainsi qu'une approche empreinte de compassion et centrée sur le patient. Le candidat idéal est passionné par l'accompagnement des patients tout au long de leur parcours thérapeutique et capable de travailler efficacement dans un environnement dynamique axé sur le service à la clientèle.
DEVOIRS ET RESPONSABILITÉS :
PRESTATION DE SERVICES
- Pratique dans le cadre des processus, politiques et exigences du programme ainsi que du rôle défini pour les Solutions de soutien aux patients, conformément au modèle de prestation DEDICATE.
- Remplit une fonction essentielle en offrant un soutien clinique par téléphone, courriel et plateformes Web, en répondant aux demandes relatives aux produits, aux pratiques exemplaires de traitement et au dépannage de l'administration des traitements pour les patients, pharmaciens, médecins et autres professionnels de la santé.
- Fournit du counseling aux patients conformément aux exigences des fabricants pharmaceutiques.
- Fournit un soutien en matière d'adhésion et de conformité aux patients.
- Gère toutes les références cliniques internes du programme.
- Consulte et traite les messages vocaux conformément aux politiques établies.
- Lorsque basé dans un centre de contact, gère la file d'attente des appels conformément aux politiques établies.
- Signale les événements indésirables ou les réactions indésirables aux médicaments dans un délai de 24 heures ou conformément aux exigences du fabricant.
- Responsable de l'évaluation des ressources financières des patients (le cas échéant) dans le cadre de leur programme de soutien désigné.
- Responsable de la prestation, de la gestion et de l'exécution des services avancés de navigation en remboursement et des services administratifs pour les patients, tout en coordonnant la logistique du programme avec les différentes parties prenantes afin d'assurer les meilleurs résultats possibles pour les patients.
- Détermine les besoins en soutien de compassion, de transition et d'aide au paiement des quotes-parts selon la portée du programme et prend les dispositions nécessaires.
- Agit à titre d'examinateur interne des cas exceptionnels dans le cadre du programme d'aide aux patients et fournit les approbations appropriées selon les autorisations et normes prédéterminées.
- Communique directement avec les fabricants pharmaceutiques concernant les cas exceptionnels nécessitant une décision au-delà des autorisations et normes prédéterminées.
- Effectue d'autres activités de soutien administratif au besoin, notamment la collecte d'information dans les dossiers des patients ainsi que la préparation et la soumission de formulaires d'autorisation spéciale et d'appels auprès des régimes d'assurance-médicaments.
EXCELLENCE ET PERFECTIONNEMENT DU SERVICE
- Respecte les normes de qualité et contribue à l'excellence du service.
- Met en œuvre les principes d'amélioration continue de la qualité en servant les appelants de façon respectueuse, courtoise, confidentielle et attentionnée.
- Fournit un service conforme aux politiques de confidentialité de STI et de ses clients.
- Contribue au maintien d'un milieu de travail sain.
- Participe à l'amélioration continue de l'équipe en assistant aux réunions, en favorisant une communication efficace, en soutenant les changements visant à améliorer le service et le moral de l'équipe, et en contribuant aux discussions de travail.
- Participe aux séances d'orientation et de formation continue selon les besoins.
- Représente STI Technologies Limited lors d'activités externes, au besoin.
- Contribue au développement de l'équipe et maintient un comportement professionnel en tout temps.
- Accueille positivement le changement et contribue au succès de l'équipe grâce à une communication efficace, au dévouement et à l'engagement envers les objectifs de l'entreprise.
QUALIFICATIONS REQUISES :
- Parfaitement bilingue en français et en anglais, tant à l'oral qu'à l'écrit, avec la capacité de communiquer de façon professionnelle avec les patients et les professionnels de la santé dans les deux langues. La maîtrise de l'espagnol est considérée comme un atout.
- Minimum d'un an d'expérience pertinente dans un programme de soutien aux patients, le service à la clientèle, le soutien aux patients, l'administration des soins de santé ou un environnement de centre d'appels.
- Capacité et volonté de travailler selon un horaire rotatif, de 9 h à 21 h (HNA), du lundi au vendredi.
- Démontre une réelle compassion, une approche centrée sur le patient et un fort engagement envers l'amélioration de l'expérience des patients tout au long de leur parcours thérapeutique.
- Possède de solides capacités d'analyse, de réflexion critique et de résolution de problèmes afin d'évaluer les situations et de déterminer les actions appropriées.
- Excellentes compétences en communication, très bonne étiquette téléphonique, souci du détail et capacité à évaluer rapidement diverses demandes et à y répondre; aptitude à gérer un volume élevé de requêtes avec une attitude positive et à résoudre efficacement les problèmes.
- Démontre de solides compétences en organisation et en gestion du temps, avec la capacité de suivre des processus établis, de respecter les délais, de soutenir les tâches administratives et de documenter avec précision les procédures requises.
- La capacité à effectuer plusieurs tâches simultanément est essentielle pour ce poste, tout comme la flexibilité concernant les heures de soutien.
- Les candidats doivent être disponibles pour travailler à temps plein selon l'horaire établi et ne pas avoir d'engagements académiques susceptibles de nuire à leur disponibilité.
- Maîtrise des environnements informatiques et des logiciels de base (tels qu'Excel, Word et Outlook).
- Grande capacité à coordonner divers services aux patients de manière efficace, assurant un accès rapide et continu aux traitements.
- Capacité à travailler en équipe et à soutenir ses collègues.
- Connaissance approfondie des assurances santé et de la couverture des régimes de soins de santé, du soutien à la navigation en matière de remboursement ainsi qu'une compréhension des transactions pharmaceutiques et de l'examen des réclamations, considérées comme de forts atouts.
- Capacité à identifier des occasions d'amélioration personnelle, d'équipe et de service et à proposer des solutions réalisables.
- Un diplôme universitaire ou collégial est considéré comme un atout.
Vous devrez travailler directement avec des départements, des équipes, des fonctions de soutien et des parties prenantes d'IQVIA situés partout au Canada et à travers le monde; par conséquent, une connaissance fonctionnelle de l'anglais, tant à l'écrit qu'à l'oral, est nécessaire à l'exercice des fonctions de ce poste.
Comme nos équipes de recrutement sont mondiales, veuillez soumettre votre CV en anglais et en français.
JOB PURPOSE:
The Patient Support Specialist (PSS) serves as a key point of contact within a call center environment, providing high-quality support to patients and healthcare providers. This role facilitates access to patient support program services, including program enrollment, responding to inquiries, and navigating drug insurance coverage. The PSS primarily manages inbound calls during rotating shifts, including evenings, and uses telephony systems and multiple computer platforms to deliver timely and accurate assistance.
The role demands strong communication skills, attention to detail, critical thinking abilities, and a compassionate, patient-centered approach. The ideal candidate is passionate about supporting patients throughout their treatment journey and thrives in a fast-paced, customer service-oriented environment.
DUTIES AND RESPONSIBILITIES:
SERVICE DELIVERY
- Practices within the scope, process, and policy frameworks of the program and the role defined for Patient Support Solutions according to the DEDICATE service delivery model.
- Performs an instrumental function providing telephone, email, and web-based clinical support, product inquiry support, treatment best practices, and treatment administration troubleshooting services to patients, pharmacists, physicians, and other healthcare professionals (HCPs).
- Delivers counselling to patients according to pharmaceutical manufacturer requirements.
- Provides adherence and compliance support to patients.
- Handles all internal program clinical referrals.
- Retrieves and acts upon voice messages as per established policy.
- When contact-center based, manages the call queue in accordance with established policy.
- Reports Adverse Events or Adverse Drug Reactions within a 24-hour period or according to manufacturer specifications.
- Responsible for performing financial means testing of patients (if applicable) within their designated support program.
- Responsible for the provision, management, and completion of advanced reimbursement navigation and administrative services on behalf of patients while coordinating program logistics with all stakeholders to ensure optimal patient outcomes.
- Identifies the need for compassionate, bridging, and copay support according to program scope and makes arrangements accordingly.
- Acts as an internal patient assistance program exceptional case reviewer and provides approvals on behalf of pharmaceutical manufacturer clients according to predetermined permissions and standards.
- Communicates directly with pharmaceutical manufacturers regarding exceptional cases that require support beyond predetermined permissions and standards.
- Completes other administrative support activities as required, including gathering patient chart information and facilitating the completion and submission of drug plan special authorization forms and appeals when necessary.
SERVICE EXCELLENCE AND DEVELOPMENT
- Respects quality standards and contributes to service excellence.
- Implements continuous quality improvement principles by serving callers in a respectful, courteous, confidential, and caring manner.
- Provides service in a manner that adheres to STI and STI client privacy policies.
- Contributes to maintaining a healthy workplace.
- Participates in and enhances unit function through team meeting attendance, effective team communication, support for changes that improve service and morale, and contributions to work discussions.
- Participates in staff orientation and continuing education sessions as required.
- Represents STI Technologies Limited in external activities as appropriate.
- Contributes to team development and maintains professional conduct at all times.
- Embraces change and thrives as part of the team's success through communication, dedication, and commitment to company goals.
QUALIFICATIONS:
- Must be fully fluent in both French and English, written and verbal, with the ability to communicate professionally with patients and healthcare providers in both languages. Proficiency in Spanish is considered an asset.
- Minimum of 1 year of relevant experience in patient support programs, customer service, patient support services, healthcare administration, or a call center environment.
- Ability and willingness to work rotating shifts, 9:00 a.m. to 9:00 p.m. AST, Monday through Friday.
- Demonstrates genuine compassion, a patient-centered approach, and a strong commitment to supporting patients throughout their treatment journey.
- Possesses strong critical thinking, analytical, and problem-solving skills, with the ability to assess situations and determine appropriate next steps.
- Strong communication skills, excellent telephone etiquette, a keen eye for accuracy, and the ability to quickly evaluate and respond to a wide range of inquiries; ability to manage a high volume of requests with a positive attitude and effectively resolve issues.
- Demonstrates strong organizational and time management skills, with the ability to follow established workflows, meet deadlines, support administrative tasks, and accurately document required processes.
- The ability to multitask is essential to this role, along with flexibility regarding support hours.
- Candidates must be available to work a full-time schedule and should not have academic commitments that would interfere with scheduled working hours.
- Proficient in using computer environments and standard software applications, including Excel, Word, and Outlook.
- Possesses a strong ability to coordinate various patient services in a timely manner, resulting in prompt and continued access to therapy.
- Ability to work collaboratively in a team environment and support co-workers.
- Detailed knowledge of health insurance and health plan coverage, reimbursement navigation support, and an understanding of pharmacy transactions and claims review are considered strong assets.
- Ability to identify opportunities for personal, team, and service improvement and recommend practical solutions.
- University degree or diploma considered an asset.
You will be required to work directly with IQVIA departments, teams, support functions, and stakeholders located across Canada and around the world; therefore, a functional knowledge of English, both written and spoken, is necessary to perform the duties of this position.
As our hiring teams are global, please submit your resume in both English and French.
IQVIA est un fournisseur mondial de premier plan de services de recherche clinique, d'informations commerciales et de renseignements sur les soins de santé pour les secteurs des sciences de la vie et de la santé. IQVIA se consacre à accélérer le développement et la commercialisation de traitements médicaux innovants pour aider à améliorer les résultats des patients et la santé de la population dans le monde entier. Pour en savoir plus, visitez est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Tous les candidats qualifiés seront pris en considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité de genre, l'origine nationale, le handicap, l'âge, l'état matrimonial ou tout autre statut protégé par la loi applicable. Des mesures d'adaptation pour les candidats handicapés sont disponibles sur demande dans tous les aspects du processus de recrutement. Si vous avez un handicap qui nécessite une mesure d'adaptation, nous vous encourageons à contacter notre équipe d'acquisition de talents au , afin qu'IQVIA puisse soutenir votre participation au processus de recrutement.
IQVIA s'engage à faire preuve d'intégrité dans son processus de recrutement et applique une politique de tolérance zéro en matière de fraude des candidats. Toutes les informations et toutes les qualifications soumises dans votre candidature doivent être véridiques et complètes. Toute fausse déclaration, présentation trompeuse ou omission importante au cours du processus de recrutement entraînera la disqualification immédiate de votre candidature, ou la cessation d'emploi si elle est découverte ultérieurement, conformément aux lois applicables. Nous apprécions votre honnêteté et votre professionnalisme.
Veuillez noter qu'il est possible que nous utilisions l'intelligence artificielle (IA) dans le traitement de votre candidature. Cependant, nous utilisons l'IA uniquement pour aider notre équipe de recrutement à sélectionner ou à évaluer les candidatures, et non pas pour remplacer la prise des décisions par les membres de notre équipe.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, marital status, or any other status protected by applicable law. Accommodations for applicants with disabilities are available in all aspects of the recruitment process upon request. If you have a disability that requires an accommodation, we encourage you to contact our Talent Acquisition Team at: , so that IQVIA can support your participation in the recruitment process.
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Please note that we may use artificial intelligence (AI) in the processing of your application. However, we only use AI to assist our recruitment team with the screening or assessment of candidacies, and not as a substitute for human decision-making.
La fourchette salariale de base potentielle pour ce poste, annualisée, est de $51,300.00 - $85,500.00. Le salaire de base réel offert peut varier selon plusieurs facteurs, notamment les qualifications liées à l'emploi telles que les connaissances, les compétences, la formation et l'expérience; l'emplacement; et/ou l'horaire (temps plein ou temps partiel). Selon le poste offert, des régimes d'incitation, des primes et/ou d'autres formes de rémunération peuvent être proposés, en plus d'une gamme d'avantages sociaux liés à la santé, au bien-être et/ou d'autres bénéfices.
The potential base pay range for this role, when annualized, is $51,300.00 - $85,500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and wellness and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
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2
Job Description
**About GitHub**
GitHub is the world's leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.
**Locations**
In this role you can work from Remote, Ontario Canada
**Overview**
GitHub's API is one of the most widely used developer APIs in the world. Millions of developers and hundreds of thousands of integrations depend on it. Historically, the API was built for a pre‑AI era of human‑driven integrations. Today, it must serve a far more demanding set of consumers: enterprise customers operating at massive scale, AI agents running continuously and reacting to events in real time, and a developer ecosystem that expects full programmatic access to everything available in the UI. It also needs a sustainable model to support the rising cost of this consumption.
What you'll work on:
+ Real‑time & event‑driven platform - Today, many top integrators poll GitHub constantly to check for changes-an approach that has grown significantly and is structurally wasteful. You'll define the shift from request/response to a subscription‑based, ordered event‑stream model. This includes delivery guarantees, filtering, and solutions for CLI‑based agents that can't receive webhooks.
+ Scale & reliability - Our largest customers and fastest‑growing consumers (AI coding agents) push the platform harder than ever. You'll define reliability and performance expectations at the highest scale, own the resilience and capacity roadmap, and ensure each product area is accountable for the scalability of its API surface.
+ API parity - Not everything in GitHub is exposed through the API today. Closing these gaps is foundational to trust and unlocks integrations that should "just work." You'll determine which gaps matter most, how to close them, and drive cross‑team execution.
+ Consumption economics - GitHub lacks a clean pricing model for API usage. You'll design one that recovers serving costs, creates margin on higher‑value consumption, and incentivizes efficient usage. This includes defining a baseline tier, an agent‑optimized tier, and potentially a knowledge‑graph tier-while ensuring pricing changes don't fracture the ecosystem.
**Responsibilities**
Analysis of Customer & Market Signals:
+ Identify and prioritize developer needs through customer engagement, feedback, and market trends.
+ Anticipate and mitigate blockers to ensure seamless developer workflows.
+ You will be the champion and voice of customers in every conversation. You will build direct relationships with customers as well as immersing yourself in customer feedback
Product/Service Definition :
+ Define and drive GitHub's core productivity platform and scaling strategy.
+ Influence senior stakeholders and provide thought leadership across GitHub and Microsoft.
+ You will be responsible for a specific product area and defining a vision that aligns with customer needs and GitHub's goals.
Go-To-Market & Delivery:
+ Lead growth experiments and adoption campaigns to validate product direction and scale usage.
+ Communicate product vision through executive briefings, blog posts, and developer community channels.
+ Partner with integrators to co-develop and validate new consumption models.
Performance & Impact:
+ Analyze data for trends and potential customer pain points and use this to prioritize and inform how to improve the product. Go back to the data when needed to answer questions.
+ Drive systematic, metrics-based decision-making for continuous product improvement
+ Track consumption economics and ensure the platform's cost model is sustainable as traffic grows.
**Qualifications**
**Required Qualifications:**
+ 8+ years experience in product/service/project/program management, software development, product design, or related field
+ OR Bachelor's Degree in related field AND 6+ years experience in product/service/project/program management, software development, product design, or related field
+ OR equivalent experience
+ 2+ years in developing deep expertise in developer tools and workflows, enabling clear translation of developer requirements into roadmap‑ready features.
+ Experience building and shipping APIs or event-driven platforms at scale.
+ Experience delivering product roadmap/status updates to executive leadership.
**Preferred Qualifications:**
+ Experience with consumption-based, usage-based, or metered pricing models.
+ Experience with event-driven architecture, streaming systems, or real-time delivery (webhooks, pub/sub, SSE, WebSocket).
+ Proven cross-functional collaboration: You bring a history of success partnering with Engineering, Finance, Billing, Sales, Customer Success, and Business Systems to drive impactful outcomes.
+ Strong ownership and leadership: You excel at working independently with accountability, while also guiding cross-functional teams, balancing priorities and ensuring timely delivery of projects.
+ Experience collaborating across organizational boundaries to deliver projects that involve complex technical problems.
**GitHub values**
+ Customer-obsessed
+ Ship to learn
+ Growth mindset
+ Own the outcome
+ Better together
+ Diverse and inclusive
**Manager fundamentals**
+ Model
+ Coach
+ Care
**Leadership principles**
+ Create clarity
+ Generate energy
+ Deliver success
**Who We Are**
GitHub is the world's leading AI-powered developer platform with 150 million developers and counting. We're also home to the biggest open-source community on earth (and 99% of the world's software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!).
At GitHub, our goal is to create the space you need to do your best work. We're remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are-because we know that people flourish when they can work on their own terms.
Join us, and let's change the world, together.
**Equal Employment Opportunity**
GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!
GitHub is the world's leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.
**Locations**
In this role you can work from Remote, Ontario Canada
**Overview**
GitHub's API is one of the most widely used developer APIs in the world. Millions of developers and hundreds of thousands of integrations depend on it. Historically, the API was built for a pre‑AI era of human‑driven integrations. Today, it must serve a far more demanding set of consumers: enterprise customers operating at massive scale, AI agents running continuously and reacting to events in real time, and a developer ecosystem that expects full programmatic access to everything available in the UI. It also needs a sustainable model to support the rising cost of this consumption.
What you'll work on:
+ Real‑time & event‑driven platform - Today, many top integrators poll GitHub constantly to check for changes-an approach that has grown significantly and is structurally wasteful. You'll define the shift from request/response to a subscription‑based, ordered event‑stream model. This includes delivery guarantees, filtering, and solutions for CLI‑based agents that can't receive webhooks.
+ Scale & reliability - Our largest customers and fastest‑growing consumers (AI coding agents) push the platform harder than ever. You'll define reliability and performance expectations at the highest scale, own the resilience and capacity roadmap, and ensure each product area is accountable for the scalability of its API surface.
+ API parity - Not everything in GitHub is exposed through the API today. Closing these gaps is foundational to trust and unlocks integrations that should "just work." You'll determine which gaps matter most, how to close them, and drive cross‑team execution.
+ Consumption economics - GitHub lacks a clean pricing model for API usage. You'll design one that recovers serving costs, creates margin on higher‑value consumption, and incentivizes efficient usage. This includes defining a baseline tier, an agent‑optimized tier, and potentially a knowledge‑graph tier-while ensuring pricing changes don't fracture the ecosystem.
**Responsibilities**
Analysis of Customer & Market Signals:
+ Identify and prioritize developer needs through customer engagement, feedback, and market trends.
+ Anticipate and mitigate blockers to ensure seamless developer workflows.
+ You will be the champion and voice of customers in every conversation. You will build direct relationships with customers as well as immersing yourself in customer feedback
Product/Service Definition :
+ Define and drive GitHub's core productivity platform and scaling strategy.
+ Influence senior stakeholders and provide thought leadership across GitHub and Microsoft.
+ You will be responsible for a specific product area and defining a vision that aligns with customer needs and GitHub's goals.
Go-To-Market & Delivery:
+ Lead growth experiments and adoption campaigns to validate product direction and scale usage.
+ Communicate product vision through executive briefings, blog posts, and developer community channels.
+ Partner with integrators to co-develop and validate new consumption models.
Performance & Impact:
+ Analyze data for trends and potential customer pain points and use this to prioritize and inform how to improve the product. Go back to the data when needed to answer questions.
+ Drive systematic, metrics-based decision-making for continuous product improvement
+ Track consumption economics and ensure the platform's cost model is sustainable as traffic grows.
**Qualifications**
**Required Qualifications:**
+ 8+ years experience in product/service/project/program management, software development, product design, or related field
+ OR Bachelor's Degree in related field AND 6+ years experience in product/service/project/program management, software development, product design, or related field
+ OR equivalent experience
+ 2+ years in developing deep expertise in developer tools and workflows, enabling clear translation of developer requirements into roadmap‑ready features.
+ Experience building and shipping APIs or event-driven platforms at scale.
+ Experience delivering product roadmap/status updates to executive leadership.
**Preferred Qualifications:**
+ Experience with consumption-based, usage-based, or metered pricing models.
+ Experience with event-driven architecture, streaming systems, or real-time delivery (webhooks, pub/sub, SSE, WebSocket).
+ Proven cross-functional collaboration: You bring a history of success partnering with Engineering, Finance, Billing, Sales, Customer Success, and Business Systems to drive impactful outcomes.
+ Strong ownership and leadership: You excel at working independently with accountability, while also guiding cross-functional teams, balancing priorities and ensuring timely delivery of projects.
+ Experience collaborating across organizational boundaries to deliver projects that involve complex technical problems.
**GitHub values**
+ Customer-obsessed
+ Ship to learn
+ Growth mindset
+ Own the outcome
+ Better together
+ Diverse and inclusive
**Manager fundamentals**
+ Model
+ Coach
+ Care
**Leadership principles**
+ Create clarity
+ Generate energy
+ Deliver success
**Who We Are**
GitHub is the world's leading AI-powered developer platform with 150 million developers and counting. We're also home to the biggest open-source community on earth (and 99% of the world's software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!).
At GitHub, our goal is to create the space you need to do your best work. We're remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are-because we know that people flourish when they can work on their own terms.
Join us, and let's change the world, together.
**Equal Employment Opportunity**
GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!
Is this job a match or a miss?
Apply Now
3
Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
**Patient Journey Partner, SMA - Spinal Muscular Atrophy**
**Location:** Candidates must be based within the Greater Toronto Area (GTA).
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.
**Driving Success and Excellence in Rare Disease**
At Roche Canada, our work in Spinal Muscular Atrophy (SMA) is guided by a simple, powerful goal: making life-changing care as accessible and seamless as possible. As a Patient Journey Partner within our Customer Engagement chapter, you will have the opportunity to influence and build meaningful connections with stakeholders across our Rare Disease and Neurology ecosystem, fostering a culture of trust and partnership.
Your natural curiosity and passion for networking will fuel your ability to deeply understand our customers' needs and priorities, allowing you to forge strong relationships and unlock new opportunities for collaboration and innovation. If you are a dedicated professional driven by the desire to challenge the status quo and make a tangible impact on patients' lives, join us to help shape the future of medicine.
**The Opportunity**
+ You are acting as the key liaison between stakeholders and Roche, leveraging your influence to foster impactful relationships, trust, and collaboration within the team, thereby driving meaningful connections and use of Roche products.
+ You are ensuring appropriate use of Roche's products, sharing benefits and risks with Health Care Practitioners in a truthful and balanced manner.
+ You are collaborating with cross-functional colleagues to prioritize and plan account/stakeholder activities based on team priorities
+ You are partnering across functions to address stakeholder needs, prioritize solutions, and evaluate progress.
+ You are implementing an omnichannel approach to engage stakeholders with Roche's offerings.
+ You are participating in a peer-to-peer coaching and mentorship model.
+ You are embracing self-directed learning and experiential growth as part of the working culture.
**Who you are**
+ You hold a University degree in scientific, economic, or business field and you bring 7+ years' of experience in life sciences or healthcare sector.
+ You have the ability to build strong relationships with external stakeholders and deliver tailored solutions.
+ You demonstrate an understanding of fast-paced, competitive market dynamics and the Canadian healthcare system.
+ You have proven expertise in stakeholder engagement, including collaborating as part of cross-functional teams and leveraging digital tools for improved stakeholder experience.
**Preferred**
+ You hold an advanced degree and experience in Rare Disease and/or Neurology.
+ You have 2+ years experience in pharmaceutical sales or account management experience.
Relocation benefits are not available for this posting
The expected salary range for this position based on the primary location of Mississauga is 136,936.00 and 179,728.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company.
We use artificial intelligence to screen, assess or select applicants for this role.
This posting is for an existing vacancy at Hoffmann-La Roche Ltd.
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
**The Position**
**Patient Journey Partner, SMA - Spinal Muscular Atrophy**
**Location:** Candidates must be based within the Greater Toronto Area (GTA).
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.
**Driving Success and Excellence in Rare Disease**
At Roche Canada, our work in Spinal Muscular Atrophy (SMA) is guided by a simple, powerful goal: making life-changing care as accessible and seamless as possible. As a Patient Journey Partner within our Customer Engagement chapter, you will have the opportunity to influence and build meaningful connections with stakeholders across our Rare Disease and Neurology ecosystem, fostering a culture of trust and partnership.
Your natural curiosity and passion for networking will fuel your ability to deeply understand our customers' needs and priorities, allowing you to forge strong relationships and unlock new opportunities for collaboration and innovation. If you are a dedicated professional driven by the desire to challenge the status quo and make a tangible impact on patients' lives, join us to help shape the future of medicine.
**The Opportunity**
+ You are acting as the key liaison between stakeholders and Roche, leveraging your influence to foster impactful relationships, trust, and collaboration within the team, thereby driving meaningful connections and use of Roche products.
+ You are ensuring appropriate use of Roche's products, sharing benefits and risks with Health Care Practitioners in a truthful and balanced manner.
+ You are collaborating with cross-functional colleagues to prioritize and plan account/stakeholder activities based on team priorities
+ You are partnering across functions to address stakeholder needs, prioritize solutions, and evaluate progress.
+ You are implementing an omnichannel approach to engage stakeholders with Roche's offerings.
+ You are participating in a peer-to-peer coaching and mentorship model.
+ You are embracing self-directed learning and experiential growth as part of the working culture.
**Who you are**
+ You hold a University degree in scientific, economic, or business field and you bring 7+ years' of experience in life sciences or healthcare sector.
+ You have the ability to build strong relationships with external stakeholders and deliver tailored solutions.
+ You demonstrate an understanding of fast-paced, competitive market dynamics and the Canadian healthcare system.
+ You have proven expertise in stakeholder engagement, including collaborating as part of cross-functional teams and leveraging digital tools for improved stakeholder experience.
**Preferred**
+ You hold an advanced degree and experience in Rare Disease and/or Neurology.
+ You have 2+ years experience in pharmaceutical sales or account management experience.
Relocation benefits are not available for this posting
The expected salary range for this position based on the primary location of Mississauga is 136,936.00 and 179,728.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company.
We use artificial intelligence to screen, assess or select applicants for this role.
This posting is for an existing vacancy at Hoffmann-La Roche Ltd.
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
Is this job a match or a miss?
Apply Now
4
Job Description
**Innovation is in our DNA. is it in yours?**
Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger comfort, energy efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.
**Your boarding pass will include.**
Several conferences, including:
+ Meet An Executive
+ Women Taking Flight
Learning more about Bombardier, including:
+ Bombardier Products conference
+ Visits of the Bombardier sites
+ Bombardier Academy of Learning
Many social/networking opportunities, including:
+ Volunteering
+ Networking for Success
+ 5 à 7, Potluck, and much more!
**During your internship, you will contribute to:**
+ Support leaders in the day-to-day management of operations and priorities
+ Monitor key performance indicators (quality, productivity, deadlines)
+ Facilitate communication and coordination between teams
+ Participate in problem-solving and follow-up on operational issues
+ Contribute to continuous improvement and process standardization
+ Assist in tracking materials and production needs
+ Prepare reports and support team management initiatives
**What we are looking for:**
+ Currently enrolled in a program in management or another relevant field
+ Interest in manufacturing operations and supervisory roles
+ Strong organizational and analytical skills
+ Ability to manage multiple priorities in a dynamic communication skills and team spirit
+ Proficiency in computer tools (Excel, PowerPoint, etc.)
+ Fluent in French with a good working knowledge of English
**Boarding Information:**
+ Location: Completion Center
+ Duration: 4 months
+ Flexible workplace-Hybrid
_It is important to note that our internship opportunities are open to students only, not new graduates. All our interns may be required to occasionally travel outside of Canada for training/work purpose._
Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger comfort, energy efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.
**Your boarding pass will include.**
Several conferences, including:
+ Meet An Executive
+ Women Taking Flight
Learning more about Bombardier, including:
+ Bombardier Products conference
+ Visits of the Bombardier sites
+ Bombardier Academy of Learning
Many social/networking opportunities, including:
+ Volunteering
+ Networking for Success
+ 5 à 7, Potluck, and much more!
**During your internship, you will contribute to:**
+ Support leaders in the day-to-day management of operations and priorities
+ Monitor key performance indicators (quality, productivity, deadlines)
+ Facilitate communication and coordination between teams
+ Participate in problem-solving and follow-up on operational issues
+ Contribute to continuous improvement and process standardization
+ Assist in tracking materials and production needs
+ Prepare reports and support team management initiatives
**What we are looking for:**
+ Currently enrolled in a program in management or another relevant field
+ Interest in manufacturing operations and supervisory roles
+ Strong organizational and analytical skills
+ Ability to manage multiple priorities in a dynamic communication skills and team spirit
+ Proficiency in computer tools (Excel, PowerPoint, etc.)
+ Fluent in French with a good working knowledge of English
**Boarding Information:**
+ Location: Completion Center
+ Duration: 4 months
+ Flexible workplace-Hybrid
_It is important to note that our internship opportunities are open to students only, not new graduates. All our interns may be required to occasionally travel outside of Canada for training/work purpose._
Is this job a match or a miss?
Apply Now
5
Job Description
Req ID:
Region: Americas
Country: Canada
Province: Ontario
City: Toronto (Hybrid)
**Summary**
We are looking for a visionary Operations Support Director to drive our global operational and quoting strategies from within. In this role, you will work with cross-functional managers, collaborate directly with executive leadership, and shape the long-term strategic direction of our multi-national operations. From architecting advanced Manufacturing Execution Systems to defining winning quote strategies for major new business opportunities, your decisions will directly influence our global market success. If you have a knack for driving continuous improvement, and turning high-level business development strategies into operational realities, we want to hear from you.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Defines operational quote strategy for the company to support operational needs as well as strategic and growth initiatives.
+ Organizes and chairs quote performance reviews with the executive team.
+ Logs and tracks corrective actions.
+ Works with Operating units to find optimum solutions for asset and resource requirements.
+ Defines strategies for Operational solutions (ie. equipment AVL, resources demographics, etc.).
+ Develops Operational solutions necessary to support and satisfy Business Development strategies.
+ Anticipates requirements for new market initiatives and provides leadership to prepare the Operating Units to succeed.
+ Study, recommend, implement necessary Manufacturing Execution Systems (ie. SFC, SFR, etc.) to provide Operating Units with the tools they need to efficiently and effectively run their business.
+ Conduct special studies and analysis as required to support senior management decisions and strategies, and drive operational change.
+ Support/direct site quotecell quoting activities within the segment.
+ Evaluates cost models and develops manufacturing strategies for new customer opportunities.
+ Benchmark new opportunity cost models with existing products to understand competitiveness.
+ Recommends cost model guidelines (TPS/PCM) for new customer opportunities.
+ Evaluates win/loss information to determine any improvements within the quotecell.
+ Participate/direct in the quote strategy meetings on new business opportunities.
+ Recommend site locations for new business opportunities.
+ Drives continuous improvement utilizing Closed Loop analysis and supports operational elements related to repricing activities.
+ Act as a liaison between Corporate and the sites / regions for communicating operational initiatives, accomplishments and challenges, and develop / maintain various global databases for sharing information.
**Knowledge, Skills & Competencies**
+ In-depth knowledge and understanding of Production and how decisions impact customer satisfaction, product quality, on-time delivery and the profitability of the unit.
+ In-depth knowledge of manufacturing, the production process and the tools and equipment used in the process.
+ Excellent analytical, negotiation and problem resolution skills.
+ Ability to establish manufacturing goals and coordinate a wide variety of resources to meet quality and quantity metrics.
+ Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.
+ Ability to effectively communicate with a wide variety of internal and external customers and the senior management team.
+ Ability to effectively lead, manage, train and motivate a diverse group of employees to achieve high performance levels within tight time deadlines in a highly dynamic manufacturing environment.
+ Extensive experience in World Class Manufacturing/Lean implementation.
+ Strong communication and presentation skills.
+ Ability to work effectively cross functionally and with other sites to achieve objectives.
+ Strong PCBA/BoxBuild operations process background.
+ Excellent business, analytical, negotiation and problem resolution skills.
+ Previous Program Management / Manufacturing Eng experience.
+ Strong financial acumen.
**Physical Demands**
+ Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
+ Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data. ~Occasional overnight travel is required.
+ Above demands are carried out within the local existing Health and Safety guidelines.
**Typical Experience**
+ Eleven to fourteen years relevant experience
**Typical Education**
+ Bachelor's degree in related field or consideration of an equivalent combination of education and experience
+ Educational Requirements may vary by Geography
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.
Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):
**ATS:** This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.
**CCS:** This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.
Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.
We use artificial intelligence tools to assist in screening and assessing applications for this role. All hiring decisions involve human review.
This posting is for an existing vacancy.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Region: Americas
Country: Canada
Province: Ontario
City: Toronto (Hybrid)
**Summary**
We are looking for a visionary Operations Support Director to drive our global operational and quoting strategies from within. In this role, you will work with cross-functional managers, collaborate directly with executive leadership, and shape the long-term strategic direction of our multi-national operations. From architecting advanced Manufacturing Execution Systems to defining winning quote strategies for major new business opportunities, your decisions will directly influence our global market success. If you have a knack for driving continuous improvement, and turning high-level business development strategies into operational realities, we want to hear from you.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Defines operational quote strategy for the company to support operational needs as well as strategic and growth initiatives.
+ Organizes and chairs quote performance reviews with the executive team.
+ Logs and tracks corrective actions.
+ Works with Operating units to find optimum solutions for asset and resource requirements.
+ Defines strategies for Operational solutions (ie. equipment AVL, resources demographics, etc.).
+ Develops Operational solutions necessary to support and satisfy Business Development strategies.
+ Anticipates requirements for new market initiatives and provides leadership to prepare the Operating Units to succeed.
+ Study, recommend, implement necessary Manufacturing Execution Systems (ie. SFC, SFR, etc.) to provide Operating Units with the tools they need to efficiently and effectively run their business.
+ Conduct special studies and analysis as required to support senior management decisions and strategies, and drive operational change.
+ Support/direct site quotecell quoting activities within the segment.
+ Evaluates cost models and develops manufacturing strategies for new customer opportunities.
+ Benchmark new opportunity cost models with existing products to understand competitiveness.
+ Recommends cost model guidelines (TPS/PCM) for new customer opportunities.
+ Evaluates win/loss information to determine any improvements within the quotecell.
+ Participate/direct in the quote strategy meetings on new business opportunities.
+ Recommend site locations for new business opportunities.
+ Drives continuous improvement utilizing Closed Loop analysis and supports operational elements related to repricing activities.
+ Act as a liaison between Corporate and the sites / regions for communicating operational initiatives, accomplishments and challenges, and develop / maintain various global databases for sharing information.
**Knowledge, Skills & Competencies**
+ In-depth knowledge and understanding of Production and how decisions impact customer satisfaction, product quality, on-time delivery and the profitability of the unit.
+ In-depth knowledge of manufacturing, the production process and the tools and equipment used in the process.
+ Excellent analytical, negotiation and problem resolution skills.
+ Ability to establish manufacturing goals and coordinate a wide variety of resources to meet quality and quantity metrics.
+ Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.
+ Ability to effectively communicate with a wide variety of internal and external customers and the senior management team.
+ Ability to effectively lead, manage, train and motivate a diverse group of employees to achieve high performance levels within tight time deadlines in a highly dynamic manufacturing environment.
+ Extensive experience in World Class Manufacturing/Lean implementation.
+ Strong communication and presentation skills.
+ Ability to work effectively cross functionally and with other sites to achieve objectives.
+ Strong PCBA/BoxBuild operations process background.
+ Excellent business, analytical, negotiation and problem resolution skills.
+ Previous Program Management / Manufacturing Eng experience.
+ Strong financial acumen.
**Physical Demands**
+ Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
+ Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data. ~Occasional overnight travel is required.
+ Above demands are carried out within the local existing Health and Safety guidelines.
**Typical Experience**
+ Eleven to fourteen years relevant experience
**Typical Education**
+ Bachelor's degree in related field or consideration of an equivalent combination of education and experience
+ Educational Requirements may vary by Geography
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.
Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):
**ATS:** This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.
**CCS:** This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.
Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.
We use artificial intelligence tools to assist in screening and assessing applications for this role. All hiring decisions involve human review.
This posting is for an existing vacancy.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Is this job a match or a miss?
Apply Now
6
Job Description
The MongoDB Query Team is seeking a Senior Staff Product Manager to provide division-wide, product leadership for our fast, modular distributed query engine and flexible query system. As the most senior product management contributor, you will shape the multi-year strategy, product architecture, and market trajectory for the entire Query business unit.
You will be the primary product authority on the most complex trade-offs, anticipating systemic risks and cutting through structural friction that blocks multiple teams and initiatives. This role requires collaboration with distinguished engineers to rigorously debate strategy and pressure-test assumptions and advise executive leadership on options that balance long-term monetization, strategy, and business outcomes. And, where relevant, owns the pricing and monetization strategy for the product line.
We are looking to speak to candidates who are based in Alberta, British Columbia, Manitoba, Nova Scotia, or Quebec for our hybrid working model.
**Responsibilities**
+ Product Vision and Roadmap: Spearhead strategic unity across multiple product areas over a multi-year horizon to drive a coherent product experience
+ Business Leadership: Originate and de-risk the division's most consequential strategic bets, owning rigorous business cases and advising leadership on multi-year economic outcomes
+ Customer Advocacy: Engage with strategically significant customers at the senior level (e.g., advisory boards and executive briefings) to surface cross-portfolio opportunities and inform the roadmap
+ PM Excellence: Elevate the global standard of product management by mentoring Staff and Senior PMs and pioneering new data-driven playbooks across the organization. Create frameworks and standards for customer and market research that others use for conducting high-quality customer and market research
+ Cross-Functional Alignment and Execution: Partner with Directors and VPs to shape investment allocation and sequencing across the query, developer experiences, and core database portfolio
+ Market and Engagement: Act as a primary external face for the product line, representing MongoDB to the industry, developers, standards bodies and at major conferences
**Requirements**
+ Experience: 10+ years of professional experience, including significant leadership in product management for platform, infrastructure, or database domains
+ Communication: Exceptional ability to communicate complex technical issues simply and convincingly to a wide range of audiences, including executive leadership
+ Strategic Execution: Proven success in delivering complex cross-functional projects and the ability to write, defend, and execute on multi-year business cases
+ Education: B.Sc. in a technical discipline, with Computer Science preferred, or equivalent relevant experience
+ Domain Expertise: Deep technical fluency in database query engines, query languages (SQL, MQL, etc.), developer experiences, distributed systems, and potentially AI platform tooling or LLM orchestration
**Nice to Have**
+ MBA, M.Sc., or Ph.D. in relevant technical or business domains
+ Experience with MongoDB or other non-relational database technologies
+ Demonstrated success leading products targeting developer personas in fast-paced, growing environments
+ Familiarity with open-source and cloud-native technologies
**About MongoDB**
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we're powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, ( guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy ( , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB ( , and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req. ID:
MongoDB's base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB's total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, Registered Retirement Savings Plan (RRSP) with employer match, mental health counseling, backup child and elder care, and health, dental, and vision benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to candidates based in Canada.
MongoDB's base salary range for this role in Canada is:
$173,000-$240,000 CAD
You will be the primary product authority on the most complex trade-offs, anticipating systemic risks and cutting through structural friction that blocks multiple teams and initiatives. This role requires collaboration with distinguished engineers to rigorously debate strategy and pressure-test assumptions and advise executive leadership on options that balance long-term monetization, strategy, and business outcomes. And, where relevant, owns the pricing and monetization strategy for the product line.
We are looking to speak to candidates who are based in Alberta, British Columbia, Manitoba, Nova Scotia, or Quebec for our hybrid working model.
**Responsibilities**
+ Product Vision and Roadmap: Spearhead strategic unity across multiple product areas over a multi-year horizon to drive a coherent product experience
+ Business Leadership: Originate and de-risk the division's most consequential strategic bets, owning rigorous business cases and advising leadership on multi-year economic outcomes
+ Customer Advocacy: Engage with strategically significant customers at the senior level (e.g., advisory boards and executive briefings) to surface cross-portfolio opportunities and inform the roadmap
+ PM Excellence: Elevate the global standard of product management by mentoring Staff and Senior PMs and pioneering new data-driven playbooks across the organization. Create frameworks and standards for customer and market research that others use for conducting high-quality customer and market research
+ Cross-Functional Alignment and Execution: Partner with Directors and VPs to shape investment allocation and sequencing across the query, developer experiences, and core database portfolio
+ Market and Engagement: Act as a primary external face for the product line, representing MongoDB to the industry, developers, standards bodies and at major conferences
**Requirements**
+ Experience: 10+ years of professional experience, including significant leadership in product management for platform, infrastructure, or database domains
+ Communication: Exceptional ability to communicate complex technical issues simply and convincingly to a wide range of audiences, including executive leadership
+ Strategic Execution: Proven success in delivering complex cross-functional projects and the ability to write, defend, and execute on multi-year business cases
+ Education: B.Sc. in a technical discipline, with Computer Science preferred, or equivalent relevant experience
+ Domain Expertise: Deep technical fluency in database query engines, query languages (SQL, MQL, etc.), developer experiences, distributed systems, and potentially AI platform tooling or LLM orchestration
**Nice to Have**
+ MBA, M.Sc., or Ph.D. in relevant technical or business domains
+ Experience with MongoDB or other non-relational database technologies
+ Demonstrated success leading products targeting developer personas in fast-paced, growing environments
+ Familiarity with open-source and cloud-native technologies
**About MongoDB**
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we're powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, ( guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy ( , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB ( , and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req. ID:
MongoDB's base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB's total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, Registered Retirement Savings Plan (RRSP) with employer match, mental health counseling, backup child and elder care, and health, dental, and vision benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to candidates based in Canada.
MongoDB's base salary range for this role in Canada is:
$173,000-$240,000 CAD
Is this job a match or a miss?
Apply Now
7
Job Description
Staff Strategic Planning Specialist
Job Description
**We are seeking a Staff Strategic Planning Specialist**
This Staff Strategic Planning Specialist serves as a key strategic thought
partner within the Renesas Power Product Group. As we scale the Power business, driven
by tremendous growth in AI and datacenter infrastructure, intelligent edge devices, and
software defined vehicles, the Strategy team provides decision support for the Power
Product Group executive team. This role sits at the intersection of long-range planning,
commercial strategy, M&A and technology evaluation, and executive communication.
**Role & Responsibilities**
+ **Strategic Analysis and Reporting:** Conduct thorough analyses of market trends, competitive landscape, and internal performance metrics to inform strategic decisions.
+ **Project Management:** Assist in planning, executing, and monitoring strategic projects to ensure timely completion and alignment with business goals.
+ **Decision Support:** Provide data-driven insights and recommendations to senior leaders.
+ **Communication and Collaboration:** Facilitate cross-functional collaboration and ensure effective communication of strategic priorities across the Power Product Group.
+ **Operational Support:** Aid in the development and implementation of processes and initiatives that enhance operational efficiency and support strategic objectives.
+ **Documentation and Presentations:** Prepare detailed reports, presentations, and other documentation to communicate findings and recommendations to stakeholders
Qualifications
+ **Critical Thinking & Business Sense** : Ability to break down complex business problems, synthesize insights from data, and develop actionable recommendations aligned with Renesas' growth priorities.
+ **Strong Communication & Executive Presence:** Comfort presenting to senior partners, writing crisp summaries, and facilitating cross-functional alignment across multiple functional teams
+ **Analytical & Quantitative Skills:** Proficiency in Excel and/or data visualization tools (e.g., Tableau, Power BI); familiarity with SQL and financial modeling is a plus.
+ **Project Management & Ownership:** Demonstrated ability to manage multiple workstreams, drive progress independently, and deliver high-quality outputs in a fast-paced environment.
+ **Comfort with Ambiguity and Fast Iteration:** Ability to thrive in a dynamic environment where priorities shift and solutions evolve quickly.
**Education**
+ Bachelor's degree in engineering, or a related field
**Experience**
+ 8 years of related experience within semiconductor industry, with experience at management consulting firms is a plus
Company Description
At Renesas, we are more than just a semiconductor company; we are the engine behind a "safer, smarter, and more sustainable" future. Headquartered locally in the heart of San Jose, our Silicon Valley team is at the forefront of innovation in Automotive, Industrial, Infrastructure, and IoT technologies. By blending cutting-edge embedded processing with world-class analog and power expertise, we develop "Winning Combinations" that power billions of intelligent devices globally. Joining our team means joining a collaborative, forward-thinking environment where your work directly impacts the next generation of AI-driven infrastructure and green energy solutions.
Additional Information
Renesas is an embedded semiconductor solution provider driven by its Purpose ' **To Make Our Lives Easier** .' As the industry's leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
With a diverse team of over 22,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ' **To Make Our Lives Easier** .'
At Renesas, you can:
+ **Launch and advance your career** in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
+ **Make a real impact** by developing innovative products and solutions to meet our global customers' evolving needs and help make people's lives easier, safe and secure.
+ **Maximize your performance and wellbeing** in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.
Are you ready to own your success and make your mark?
Join Renesas. **Shape Your Future with Us** .
Renesas Electronics is an equal opportunity and affirmative action employer, committed to celebrating diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. For more information, please read our Diversity & Inclusion Statement ( .
Renesas Electronics deals with dual-use technology that is subject to U.S. export controls regulations. Under these regulations it may be necessary for Renesas to obtain U.S. government export license prior to release of technology to certain persons. The decision whether or not to file or pursue an export license application is at the sole discretion of Renesas.
VideoUrl
**Department** Engineering
2. **Location** Ottawa
3. **Remote** No
Requisition ID
_
Apply Shortlist
Job Description
**We are seeking a Staff Strategic Planning Specialist**
This Staff Strategic Planning Specialist serves as a key strategic thought
partner within the Renesas Power Product Group. As we scale the Power business, driven
by tremendous growth in AI and datacenter infrastructure, intelligent edge devices, and
software defined vehicles, the Strategy team provides decision support for the Power
Product Group executive team. This role sits at the intersection of long-range planning,
commercial strategy, M&A and technology evaluation, and executive communication.
**Role & Responsibilities**
+ **Strategic Analysis and Reporting:** Conduct thorough analyses of market trends, competitive landscape, and internal performance metrics to inform strategic decisions.
+ **Project Management:** Assist in planning, executing, and monitoring strategic projects to ensure timely completion and alignment with business goals.
+ **Decision Support:** Provide data-driven insights and recommendations to senior leaders.
+ **Communication and Collaboration:** Facilitate cross-functional collaboration and ensure effective communication of strategic priorities across the Power Product Group.
+ **Operational Support:** Aid in the development and implementation of processes and initiatives that enhance operational efficiency and support strategic objectives.
+ **Documentation and Presentations:** Prepare detailed reports, presentations, and other documentation to communicate findings and recommendations to stakeholders
Qualifications
+ **Critical Thinking & Business Sense** : Ability to break down complex business problems, synthesize insights from data, and develop actionable recommendations aligned with Renesas' growth priorities.
+ **Strong Communication & Executive Presence:** Comfort presenting to senior partners, writing crisp summaries, and facilitating cross-functional alignment across multiple functional teams
+ **Analytical & Quantitative Skills:** Proficiency in Excel and/or data visualization tools (e.g., Tableau, Power BI); familiarity with SQL and financial modeling is a plus.
+ **Project Management & Ownership:** Demonstrated ability to manage multiple workstreams, drive progress independently, and deliver high-quality outputs in a fast-paced environment.
+ **Comfort with Ambiguity and Fast Iteration:** Ability to thrive in a dynamic environment where priorities shift and solutions evolve quickly.
**Education**
+ Bachelor's degree in engineering, or a related field
**Experience**
+ 8 years of related experience within semiconductor industry, with experience at management consulting firms is a plus
Company Description
At Renesas, we are more than just a semiconductor company; we are the engine behind a "safer, smarter, and more sustainable" future. Headquartered locally in the heart of San Jose, our Silicon Valley team is at the forefront of innovation in Automotive, Industrial, Infrastructure, and IoT technologies. By blending cutting-edge embedded processing with world-class analog and power expertise, we develop "Winning Combinations" that power billions of intelligent devices globally. Joining our team means joining a collaborative, forward-thinking environment where your work directly impacts the next generation of AI-driven infrastructure and green energy solutions.
Additional Information
Renesas is an embedded semiconductor solution provider driven by its Purpose ' **To Make Our Lives Easier** .' As the industry's leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
With a diverse team of over 22,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ' **To Make Our Lives Easier** .'
At Renesas, you can:
+ **Launch and advance your career** in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
+ **Make a real impact** by developing innovative products and solutions to meet our global customers' evolving needs and help make people's lives easier, safe and secure.
+ **Maximize your performance and wellbeing** in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.
Are you ready to own your success and make your mark?
Join Renesas. **Shape Your Future with Us** .
Renesas Electronics is an equal opportunity and affirmative action employer, committed to celebrating diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. For more information, please read our Diversity & Inclusion Statement ( .
Renesas Electronics deals with dual-use technology that is subject to U.S. export controls regulations. Under these regulations it may be necessary for Renesas to obtain U.S. government export license prior to release of technology to certain persons. The decision whether or not to file or pursue an export license application is at the sole discretion of Renesas.
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**Department** Engineering
2. **Location** Ottawa
3. **Remote** No
Requisition ID
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Job Description
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**Operations Support (Elrose, SK)**
Simplot Canada (II) Limited is a wholly owned subsidiary of the J.R. Simplot Company. The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agriculture-related businesses. The J.R. Simplot Company is a true farm-to-table company with operations that touch every aspect of agriculture, including seed production, farming and ranching, plant sciences, fertilizer manufacturing, food processing, commercial product development, and distribution.
**Summary**
The Operations Support position supports all facets of the operation of the retail location.
**Essential Duties and Responsibilities**
**_Retail Operations_**
+ Assist with loading or unloading of supplier trucks at the chem shed, as required
+ Drive forklift as required to assist with loading or unloading of product for customers at the chem shed
+ Assist with unloading and directing of trucks for fertilizer deliveries incoming to our fertilizer tanks
+ Loading fertilizer for customer fertilizer pickups
+ Responsible for following established procedures for loading and receiving product
+ Support the Location Manager to ensure excellent service to customers
+ Product delivery & transfers
+ Monitor inventory of product and supplies required for daily operations
+ Complete and organize Loadout Tickets daily
+ Complete and submit cash reports and purchase orders as required
+ Be familiar with computer operation
+ Support all operations of the retail location
+ Other duties relevant to the position, as assigned
**_Yard Maintenance_**
+ Ensure that snow is cleared in a timely fashion following snowfall activities
+ Mow grass as needed when required
+ Spray weeds throughout the yard as needed when required
**_Safety and Equipment_**
+ Operate equipment in a safe and efficient manner
+ Perform general maintenance and housekeeping responsibilities of Chemical shed, Fertilizer plant, warehouse, company vehicles & equipment, office areas and yard
+ Participate in regular facility inspections and monthly safety meetings to review procedures, housekeeping, and safety awareness issues.
+ Remain trained in and certified as per the Occupational Health and Safety Act including Transportation of Dangerous Goods (TDG), WHMIS, confined space, forklift, PPE, and other training as required.
+ Participate in training to acquire and maintain knowledge on operator care principles to operate facility equipment safely and effectively.
+ Maintain a safe, clean, and efficient environment in all work areas & facilities.
**_Agronomy Assistant_**
+ Complete fall and spring soil sampling and weigh wagon duties as required
+ Assist agronomy team with field signing as required
**_Simplot Grower Solutions Member_**
+ Be an active supporter and contributor to the communities we serve.
+ Contribute to and maintain a positive attitude in the workplace.
+ Participate in personal and professional development training opportunities.
+ Keep and maintain confidentiality of all customers, staff and suppliers and Simplot business.
+ Read Simplot Company Playbook and OH&S Manual, including annual updates.
+ Help with any special projects as required.
+ Be familiar with and live the values and "How We Behave" that are defined by Simplot.
+ Approve, attend, and contribute to community activities when appropriate.
+ Set, maintain, and live high ethical and moral standards.
+ Pleasantly greet customers and suppliers.
+ Fill in for all roles when needed with appropriate skills and talents.
+ Support safety practices and initiatives and ensure safe driving habits.
+ Maintain and tidy up office and yard.
+ Demonstrate respect and courtesy for all staff, customers, suppliers, and community.
**Qualifications & Requirements**
+ A valid Canadian Class 5 driver's license, Class 1A license is an asset, but not required
+ High School diploma or equivalent preferred
+ Forklift, machinery, farm machinery and equipment operation and knowledge experience preferred
+ Must be able to read/write English.
+ Excellent communication and organizational skills
+ Mechanical aptitude with the ability to operate, service, and troubleshoot machinery.
+ Outstanding attention to maintenance and inspection requirements
+ Basic computer skills.
+ Must be willing to work overtime as required to meet seasonal demands. Work schedule will include some weekend duties.
**Physical Demands**
+ Ability to lift up to 50lbs
+ Agri-Industry Hours - overtime in peak season and as required
+ Must be able to move often and swiftly
+ Work Environment
+ Inside and outside work
+ Time outside, year-round in all weather conditions
+ Regular customer interaction
**Other Information**
+ Combination of education, training and/or experience will be considered for this position.
+ Simplot provides an excellent compensation package consisting of competitive wages, bonus pay, matching RSP, benefits plan and training and career development opportunities.
**Job Requisition ID:** 26350
**Travel Required** : Less than 10%
**Location(s):** SGS Retail - Elrose SK
**Country** : Canada
**_** Simplot Canada (II) Limited is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.**_**
**_If you require technical assistance, please email us at **
**Operations Support (Elrose, SK)**
Simplot Canada (II) Limited is a wholly owned subsidiary of the J.R. Simplot Company. The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agriculture-related businesses. The J.R. Simplot Company is a true farm-to-table company with operations that touch every aspect of agriculture, including seed production, farming and ranching, plant sciences, fertilizer manufacturing, food processing, commercial product development, and distribution.
**Summary**
The Operations Support position supports all facets of the operation of the retail location.
**Essential Duties and Responsibilities**
**_Retail Operations_**
+ Assist with loading or unloading of supplier trucks at the chem shed, as required
+ Drive forklift as required to assist with loading or unloading of product for customers at the chem shed
+ Assist with unloading and directing of trucks for fertilizer deliveries incoming to our fertilizer tanks
+ Loading fertilizer for customer fertilizer pickups
+ Responsible for following established procedures for loading and receiving product
+ Support the Location Manager to ensure excellent service to customers
+ Product delivery & transfers
+ Monitor inventory of product and supplies required for daily operations
+ Complete and organize Loadout Tickets daily
+ Complete and submit cash reports and purchase orders as required
+ Be familiar with computer operation
+ Support all operations of the retail location
+ Other duties relevant to the position, as assigned
**_Yard Maintenance_**
+ Ensure that snow is cleared in a timely fashion following snowfall activities
+ Mow grass as needed when required
+ Spray weeds throughout the yard as needed when required
**_Safety and Equipment_**
+ Operate equipment in a safe and efficient manner
+ Perform general maintenance and housekeeping responsibilities of Chemical shed, Fertilizer plant, warehouse, company vehicles & equipment, office areas and yard
+ Participate in regular facility inspections and monthly safety meetings to review procedures, housekeeping, and safety awareness issues.
+ Remain trained in and certified as per the Occupational Health and Safety Act including Transportation of Dangerous Goods (TDG), WHMIS, confined space, forklift, PPE, and other training as required.
+ Participate in training to acquire and maintain knowledge on operator care principles to operate facility equipment safely and effectively.
+ Maintain a safe, clean, and efficient environment in all work areas & facilities.
**_Agronomy Assistant_**
+ Complete fall and spring soil sampling and weigh wagon duties as required
+ Assist agronomy team with field signing as required
**_Simplot Grower Solutions Member_**
+ Be an active supporter and contributor to the communities we serve.
+ Contribute to and maintain a positive attitude in the workplace.
+ Participate in personal and professional development training opportunities.
+ Keep and maintain confidentiality of all customers, staff and suppliers and Simplot business.
+ Read Simplot Company Playbook and OH&S Manual, including annual updates.
+ Help with any special projects as required.
+ Be familiar with and live the values and "How We Behave" that are defined by Simplot.
+ Approve, attend, and contribute to community activities when appropriate.
+ Set, maintain, and live high ethical and moral standards.
+ Pleasantly greet customers and suppliers.
+ Fill in for all roles when needed with appropriate skills and talents.
+ Support safety practices and initiatives and ensure safe driving habits.
+ Maintain and tidy up office and yard.
+ Demonstrate respect and courtesy for all staff, customers, suppliers, and community.
**Qualifications & Requirements**
+ A valid Canadian Class 5 driver's license, Class 1A license is an asset, but not required
+ High School diploma or equivalent preferred
+ Forklift, machinery, farm machinery and equipment operation and knowledge experience preferred
+ Must be able to read/write English.
+ Excellent communication and organizational skills
+ Mechanical aptitude with the ability to operate, service, and troubleshoot machinery.
+ Outstanding attention to maintenance and inspection requirements
+ Basic computer skills.
+ Must be willing to work overtime as required to meet seasonal demands. Work schedule will include some weekend duties.
**Physical Demands**
+ Ability to lift up to 50lbs
+ Agri-Industry Hours - overtime in peak season and as required
+ Must be able to move often and swiftly
+ Work Environment
+ Inside and outside work
+ Time outside, year-round in all weather conditions
+ Regular customer interaction
**Other Information**
+ Combination of education, training and/or experience will be considered for this position.
+ Simplot provides an excellent compensation package consisting of competitive wages, bonus pay, matching RSP, benefits plan and training and career development opportunities.
**Job Requisition ID:** 26350
**Travel Required** : Less than 10%
**Location(s):** SGS Retail - Elrose SK
**Country** : Canada
**_** Simplot Canada (II) Limited is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.**_**
**_If you require technical assistance, please email us at **
Is this job a match or a miss?
Apply Now
9