5 Patient Registration jobs in Canada

Job Description

Overview and Purpose of the Role

Reporting to the Manager of Diagnostic Imaging, the Registration Booking Clerk plays a key role in ensuring exceptional customer service while verifying, entering, and validating patient information. Responsibilities include accurate data entry, appointment scheduling, selecting appropriate exam order codes, and effective communication with referring physicians, radiologists, technologists, and patients. The role also involves managing scheduling templates, handling digital document capture, filing, answering phones, and directing patients as needed to support smooth departmental operations.

Key Duties & Responsibilities:

• Greet and direct patients and visitors; provide friendly, knowledgeable service across all imaging areas

• Confirm appointments and preparation instructions in person or by phone; answer or redirect patient and stakeholder inquiries

• Schedule, reschedule, and cancel imaging appointments in Meditech; manage templates and prioritize urgent bookings

• Verify patient identity, insurance coverage (OHIP or alternate), and ensure all forms, lab results, and requisitions are complete

• Communicate with referring physicians, clinics, and internal staff to coordinate care and obtain missing or clarifying information

• Support patients in completing required documentation and direct them to labs or additional testing as needed

• Maintain accurate and up-to-date patient records; reconcile discrepancies and assist with documentation for billing purposes

• Assist with document scanning, filing, and answering department phones; may chaperone patients during exams if required

• Train new staff and uphold professionalism as a representative of the Diagnostic Imaging department

• Perform other administrative duties and special projects as assigned

Corporate Responsibilities:

• Participate in all mandatory training requirements and work in compliance with the Occupational Health and Safety Act and Regulations, company Policies and Procedures, as well as established industry guidelines

Skills & Qualifications:

• Ontario Secondary School Diploma (OSSD) or equivalent is required

• Completion of a Medical Office Administration or Business Administration program, or equivalent combination of education and at least 1 year of recent scheduling experience

• Minimum 1–2 years experience in a healthcare setting with electronic medical records (EMR) responsibilities

• Strong knowledge of medical terminology is required

• Proficient in keyboarding and computer applications; experience with scheduling systems is preferred

• Excellent verbal and written communication skills; able to follow templates and convey information clearly and professionally

• Strong organizational and time management skills; able to prioritize tasks and meet deadlines with minimal supervision

• Demonstrated ability to work independently and collaboratively within a team environment

• Discreet and sensitive in handling confidential information; maintains confidentiality at all times

• Sound decision-making, analytical, and problem-solving skills within established procedures and guidelines

• Computer proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Satisfactory passing of a criminal record check/vulnerable sector check

• Provide proof of Immunization and TB records

Schroeder Ambulatory Centre is a non-profit medical facility dedicated to enhancing the quality of life for Ontarians through accessible, outpatient healthcare. Opening in late 2025, the Centre will offer a comprehensive range of clinical, diagnostic, and surgical services in alignment with it's mission to reduce pain, improve mobility, and streamline healthcare delivery.

In collaboration with hospital and academic partners, Schroeder Ambulatory Centre aims to strengthen public health capacity and drive innovation in care, ensuring a more efficient and compassionate healthcare experience for the community.

Schroeder Ambulatory Centre is a non-profit medical facility dedicated to enhancing the quality of life for Ontarians through accessible, outpatient healthcare. Opening in late 2025, the Centre will offer a comprehensive range of clinical, diagnostic, and surgical services in alignment with it's mission to reduce pain, improve mobility, and streamline healthcare delivery.

In collaboration with hospital and academic partners, Schroeder Ambulatory Centre aims to strengthen public health capacity and drive innovation in care, ensuring a more efficient and compassionate healthcare experience for the community.

Job Description

We are looking for a permanent Medical Receptionist with a professional attitude for our family practice medical clinic that includes multiple family doctors in a fast paced environment.  We are located in Tottenham and addtional information can be located on our website at

Schedule:  5 days/week

RESPONSIBILITIES:

- Answer phone calls in an accurate and efficient manner

- Conduct patient registration

- Update patient information, and ensure valid OHIP numbers are in the chart

- Perform other miscellaneous duties as assigned

QUALIFICATIONS:

- Experience with Telus PS Suite EMR, is an asset

- Strong verbal and written communication

- Professional appearance and positive demeanor

- Dependable and reliable, and adhere to privacy and confidentiality policies

- Punctual, has reliable transportation

- Proficient in English required

EXPERIENCE:

- Telus PS Suite EMR: 1 year (Not required, but would be an asset)

- Medical Receptionist: 1 year (Preferred)

Be ready to start

Job type: Full-time

Pay: $18.00 - $20.00 per hour

SCHEDULE:

- 8 hour shift

- Day shift

- Monday to Friday (occasional Saturday morning)

Ability to commute/relocate:

- Tottenham, ON  L0G 1W0: reliably commute or plan to relocate before starting work (required)

Work Location:  In person

Expected start date:  Immediately

Family practice medical clinic

Family practice medical clinic

Job Description

Salary:

The New Vision Family Health Team (FHT) is seeking a full-time (1.0 FTE), permanent Medical Receptionist .

Located in the Kitchener-Waterloo region, the New Vision Family Health Team delivers comprehensive, team-based primary care through a collaborative interdisciplinary approach. Our team includes 16 Family Physicians and approximately 40 clinical and administrative staff, working together to provide high-quality, patient-centered care. We offer a professional, supportive, and collegial work environment within a spacious facility.

Position Summary

The Medical Receptionist is a key member of the New Vision Family Health Team and is primarily responsible for responding to incoming telephone inquiries and providing patients with accurate information, guidance, and support. This role focuses on booking or rescheduling appointments, assisting patients with questions about referrals and forms, and directing clinical inquiries to the appropriate team members. Working closely with clinical and administrative staff, this position supports efficient communication and ensures a positive and responsive patient experience. As needed, the Medical Receptionist may also assist with reception and administrative duties.

Key Responsibilities

• Answer incoming phone calls in a professional and courteous manner.
• Provide information and guidance to patients regarding forms, referrals, test results and instructions, where appropriate.
• Escalate clinical questions or concerns to physicians, nurses, or other appropriate team members.
• Book, cancel, and reschedule appointments via the electronic medical record (EMR).
• Contact patients to clarify information, relay instructions from care providers, or follow up on outstanding items.
• Liaise with physicians and interdisciplinary team members to support timely patient care.
• Participate in administrative and team meetings and contribute to improvements in workflows and communication processes.

Qualifications and Requirements

• Medical Office Assistant or related certification preferred.
• Current Basic Life Support (BLS) / CPR
• Clear Criminal Record Check with Vulnerable Sector Screening.
• Completion of health screening requirements(MMR, Varicella, Tdap, Hep B).
• Experience in a clinical or health care setting is an asset.
• Strong communication and interpersonal skills, with a patient-first approach.
• Ability to work collaboratively within an interdisciplinary team.
• Proficiency with EMRs and general computer applications.
• Demonstrated attention to detail, critical thinking, and organizational skills.

Compensation and Benefits

• Competitive salary, aligned with qualifications and experience
• Health and dental benefits
• Paid vacation and personal days
• Participation in a pension plan (HOOPP)
• Ongoing professional development opportunities
  

Why Join Us?
At New Vision Family Health Team, we are committed to providing comprehensive, team-based primary care to our community. By joining our team, you will contribute to improving health outcomes and supporting patients in a welcoming, collaborative environment.

We thank all applicants for expressing interest
in this position; however, only those selected for an interview will be contacted.

English

Work must be completed at the physical location. There is no option to work remotely.