23 Patient Service jobs in Canada
Patient Support Specialist
Posted today
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Job Description
Company Description
At Cloud DX, our mission is simple: We make healthcare better for everyone. As a leader in digital health, we deliver award-winning virtual care and remote patient monitoring solutions that empower patients to manage their conditions from the comfort of their home.
Our innovative technology improves outcomes for patients with chronic conditions, reduces costs for healthcare providers, and transforms care delivery across North America. Since 2014, we’ve been driving innovation and making a meaningful difference in the communities we serve.
Job DescriptionCloud DX is growing, and we’re looking for a Patient Support Specialist to join our team!
This part-time role offers flexibility, making it ideal for someone who can adapt to varying schedules. As a key point of contact for patients using our remote monitoring solutions, you’ll provide frontline support, assist with inquiries, and ensure patients can successfully complete their daily monitoring tasks. You’ll also identify and escalate technical issues as needed.
If you have experience in a support or teaching role and thrive in phone-based communication, we’d love to connect!
What You'll Do
- Deliver exceptional customer service to enhance the experience for customers, clinicians, and patients.
- Respond to customer inquiries via phone, live chat, and email, triaging requests and escalating as needed.
- Ensure records and correspondence are recorded correctly in the customer relationship management system (CRM) when completing compliance calls.
- Conduct follow-ups and scheduled callbacks to ensure timely resolution of issues.
- Monitor and assign internal support tickets, evaluate requests to determine appropriate next steps, and escalate high-priority issues to ensure timely resolution.
- Stay current with system information, changes, and updates.
- Guide Clinician Clients and Prospects on the proper use of Cloud DX equipment and software.
- Deliver exceptional customer service to enhance the experience for customers, clinicians, and patients.
- Respond to customer inquiries via phone, live chat, and email, triaging requests and escalating as needed.
- Ensure records and correspondence are recorded correctly in the customer relationship management system (CRM) when completing compliance calls.
- Conduct follow-ups and scheduled callbacks to ensure timely resolution of issues.
- Monitor and assign internal support tickets, evaluate requests to determine appropriate next steps, and escalate high-priority issues to ensure timely resolution.
- Stay current with system information, changes, and updates.
- Guide Clinician Clients and Prospects on the proper use of Cloud DX equipment and software.
Qualifications
Who You Are
- Team player: You are approachable, enjoy seeing others succeed, and love to jump in and support when needed.
- Comfortable on the phone: You have strong communication skills, excellent telephone etiquette, and can quickly assess and respond to a variety of inquiries.
- Detail Oriented: You notice the little things that make a big difference. In fact, if you’ve read this far, please include the word “Precision” in your application for bonus points.
- You’re Flexible! This is an hourly position, and while we strive to maintain consistent scheduling, flexibility is required.
- Great at multitasking. You’re experienced in handling a high volume of requests while staying organized and efficient.
- A natural problem solver. You take the initiative to find answers, conduct quick research when needed, and know when it’s time to escalate an issue.
- Passionate about helping others. You genuinely care about helping others, listening attentively to connect patients/clients with the support they need.
Additional Information
When applying to this position please include in your resume or cover letter:
- Your availability (specific days + hours you can work)
Senior Manager Patient Support Services
Posted 5 days ago
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Job Description
Now, if you were to come on board as an **Environmental Services Manager,** we’d ask you to do the following for us:
- Develop and execute Compass One Enviornmental Service Management program
- Conduct weekly quality assurance audits in housekeeping and laundry and follow-up with the staff, including keeping the manager involved as needed.
- Implement and conduct training sessions and coordinate an annual training calendar at site for all housekeeping and laundry staff.
- Review job routines, programs and systems for housekeeping and laundry to ensure continuous quality improvement.
- Ensure the Compass Health and Safety program is in place, including trained first aiders, an active OH& S committee, H&S training and audits.
- Ensure all Compass One staff is appropriately trained in and follow infection control programs.
- Recruit, hire, performance manage and discipline all housekeeping and laundry staff.
- Attend client meetings as applicable to the areas in housekeeping and laundry.
- Complete a monthly summary of the completed Compass Quality Assurance Program and submit to the District Manager, Regional Director, Unit Manager and client.
- Active participation in the Health and Safety Committee for the facility.
- Interact with suppliers and vendors as it relates to housekeeping and laundry services.
- Participate in the budgeting process and the ongoing financial management of the housekeeping and laundry departments.
- Ensure all Compass HR programs are in place and complete for housekeeping and laundry staff, including CHAT, Be-A-Star, HERO, Weekly Safety Minders, etc.
- Complete accident investigation forms and recommend ERTW programs for housekeeping and laundry staff.
- Recommend equipment and supplies needed for housekeeping and laundry operations.
- Conduct hands-on daily maintenance (physical building maintenance required for this role-including floor care/cleaning and some snow blowing during winter).
- Participate in the completion of the Balanced Scorecard for the unit.
- Meet and check-in with the client on a regular basis and attend meetings as requested.
- Take the lead and coordinate schedules for special environmental projects.
Think you have what it takes to be an **Environmental Services Manager?** We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.
- Post-secondary education an asset.
- Three years of management experience in healthcare, facilities, environmental services or related.
- Excellent communication skills, both verbal and written.
- Proficient computer skills, specifically with Windows.
Senior Manager Patient Support Services
Posted 5 days ago
Job Viewed
Job Description
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Compass One Healthcare is a premier healthcare company with 46,000 engaged team members who are focused on delivering quality, value, and exceptional patient experience through specialized services and protocols in more than 1,650 hospital and health system locations in 48 states. Through a combined three-quarters of a century of healthcare experience, Compass One offers seven customer-focused core services: Food and Nutrition, Environmental, Patient Transportation, Laundry & Linen, Healthcare Technology Solutions (Clinical Engineering), Facilities Management, and Ambulatory Services. Compass One is committed to the growth and development of its associates, and its unique Positive ImpressionsTM program features a team of 100-plus Patient Experience Managers dedicated to driving a better experience in each of our hospitals. Also, Compass One’s exclusive partnership with Press Ganey leverages rich analytics to better understand how to improve experiences for patients, family, customers, caregivers, and the community.
**Job Summary**
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Now, if you were to come on board as an **Environmental Services Manager,** we’d ask you to do the following for us:
* Develop and execute Compass One Enviornmental Service Management program
* Conduct weekly quality assurance audits in housekeeping and laundry and follow-up with the staff, including keeping the manager involved as needed.
* Implement and conduct training sessions and coordinate an annual training calendar at site for all housekeeping and laundry staff.
* Review job routines, programs and systems for housekeeping and laundry to ensure continuous quality improvement.
* Ensure the Compass Health and Safety program is in place, including trained first aiders, an active OH& S committee, H&S training and audits.
* Ensure all Compass One staff is appropriately trained in and follow infection control programs.
* Recruit, hire, performance manage and discipline all housekeeping and laundry staff.
* Attend client meetings as applicable to the areas in housekeeping and laundry.
* Complete a monthly summary of the completed Compass Quality Assurance Program and submit to the District Manager, Regional Director, Unit Manager and client.
* Active participation in the Health and Safety Committee for the facility.
* Interact with suppliers and vendors as it relates to housekeeping and laundry services.
* Participate in the budgeting process and the ongoing financial management of the housekeeping and laundry departments.
* Ensure all Compass HR programs are in place and complete for housekeeping and laundry staff, including CHAT, Be-A-Star, HERO, Weekly Safety Minders, etc.
* Complete accident investigation forms and recommend ERTW programs for housekeeping and laundry staff.
* Recommend equipment and supplies needed for housekeeping and laundry operations.
* Conduct hands-on daily maintenance (physical building maintenance required for this role-including floor care/cleaning and some snow blowing during winter).
* Participate in the completion of the Balanced Scorecard for the unit.
* Meet and check-in with the client on a regular basis and attend meetings as requested.
* Take the lead and coordinate schedules for special environmental projects.
Think you have what it takes to be an **Environmental Services Manager?** We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.
* Post-secondary education an asset.
* Three years of management experience in healthcare, facilities, environmental services or related.
* Excellent communication skills, both verbal and written.
* Proficient computer skills, specifically with Windows.
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact for further information.
Senior Manager Patient Support Services
Posted 5 days ago
Job Viewed
Job Description
Now, if you were to come on board as an **Environmental Services Manager,** we’d ask you to do the following for us:
- Develop and execute Compass One Enviornmental Service Management program
- Conduct weekly quality assurance audits in housekeeping and laundry and follow-up with the staff, including keeping the manager involved as needed.
- Implement and conduct training sessions and coordinate an annual training calendar at site for all housekeeping and laundry staff.
- Review job routines, programs and systems for housekeeping and laundry to ensure continuous quality improvement.
- Ensure the Compass Health and Safety program is in place, including trained first aiders, an active OH& S committee, H&S training and audits.
- Ensure all Compass One staff is appropriately trained in and follow infection control programs.
- Recruit, hire, performance manage and discipline all housekeeping and laundry staff.
- Attend client meetings as applicable to the areas in housekeeping and laundry.
- Complete a monthly summary of the completed Compass Quality Assurance Program and submit to the District Manager, Regional Director, Unit Manager and client.
- Active participation in the Health and Safety Committee for the facility.
- Interact with suppliers and vendors as it relates to housekeeping and laundry services.
- Participate in the budgeting process and the ongoing financial management of the housekeeping and laundry departments.
- Ensure all Compass HR programs are in place and complete for housekeeping and laundry staff, including CHAT, Be-A-Star, HERO, Weekly Safety Minders, etc.
- Complete accident investigation forms and recommend ERTW programs for housekeeping and laundry staff.
- Recommend equipment and supplies needed for housekeeping and laundry operations.
- Conduct hands-on daily maintenance (physical building maintenance required for this role-including floor care/cleaning and some snow blowing during winter).
- Participate in the completion of the Balanced Scorecard for the unit.
- Meet and check-in with the client on a regular basis and attend meetings as requested.
- Take the lead and coordinate schedules for special environmental projects.
Think you have what it takes to be an **Environmental Services Manager?** We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.
- Post-secondary education an asset.
- Three years of management experience in healthcare, facilities, environmental services or related.
- Excellent communication skills, both verbal and written.
- Proficient computer skills, specifically with Windows.
Senior Field Service Technician - Medical Robotics
Posted today
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Job Description
Sr. Field Service Technician - Medical Robotics (SFT2507)
Base Location: Toronto, ON
Type: Full-Time, On-Call
Start-date: Immediately
Experience: 3-5 of industry experience - medical devices, robotics, assembly and manufacturing - especially in regulated industries (preference given for medical)
Education: Mechatronics, Electrical, Mechanical, Software Engineering / Technical Specialization
Note - Applications will be reviewed on a rolling basis, you are encouraged to apply early.
About Able InnovationsAble Innovations Inc. is a Toronto-based, Canadian-owned company revolutionizing healthcare with intelligent robotics. Since 2018, we have been designing, manufacturing and delivering advanced robotic solutions to acute care hospitals across North America. Our flagship product, the ALTA Platform®, is a one-of-a-kind patient transfer solution that addresses critical challenges in hospital workflows, thereby minimizing staff injuries and enhancing patient dignity through safe and seamless automation.
About the positionAs our Senior Field Technician, you will be involved in installing, maintaining and servicing the ALTA Platform® in-field. You will provide technical guidance and handle complex troubleshooting tasks.
This role is ideal for someone mid-career who thrives on structured problem-solving and hands-on testing, while also working on efficient ways to resolve complex technical issues. This role has the opportunity to grow into a leadership position as we expand our service teams.
This role is 100% in-office and will require frequent travel within Canada and USA. The applicant must possess a valid G driving license and passport.
Priority will be given to applicants with a technical background in medical equipment and experience with on-call field support.
Responsibilities- Travel to hospital and partner sites to perform advanced preventative and corrective maintenance on robotic systems.
- Assemble and iterate prototype units, providing feedback on design, function, and manufacturability.
- Operate robotic devices during clinical demos and trials, supporting customer training and evaluations.
- Troubleshoot and resolve complex mechanical, electrical, and software issues in the field.
- Determines parts, supplies or tools needed to complete service requests.
- Execute and track product validation plans, documenting field test results to support regulatory compliance.
- Submit detailed service reports and communicate field insights to engineering and product teams.
- Mentor junior technicians and contribute to service procedures, training materials, and process improvements.
- 3-5 of industry experience - robotics, mechatronic devices, medical devices, assembly and manufacturing - specifically in the medical equipment sector.
- Self-motivated with a strong work ethic and ability to operate independently in the field.
- Valid G-class driver's license and passport, with the ability to travel freely between Canada and the U.S.
- Willing and able to travel frequently to clinical sites across North America, sometimes on short notice.
- Ability to read and interpret mechanical drawings, electrical schematics, or system wiring diagrams
- Solid understanding of workplace safety standards, particularly when working with powered equipment and medical devices.
- Hands-on experience with mechatronic systems, including software updates, firmware flashing, serial interfaces and basic command-line tools.
- Strong analytical and troubleshooting skills with a demonstrated ability to diagnose complex, system-level issues.
- Comfortable communicating with healthcare staff, engineers, and internal stakeholders in both technical and non-technical contexts.
- Proficient with documentation and reporting using Microsoft Office, Google Docs, and Google Sheets.
- Familiarity with regulatory standards such as ISO 13485, IEC 60601 etc.
- Experience working in startup or fast-paced R&D environments with iterative product development cycles.
- Past experience interacting directly with healthcare professionals in a regulated environment.
- Take ownership: Take responsibility and accountability for your tasks.
- Proactive: When a challenge or problem is identified, you actively seek ways to address or mitigate it.
- Resourceful: Find creative ways to solve problems and think out of the box.
- Adaptable: Able to respond to rapidly changing project requirements.
Please submit a tailored resume and cover letter as a single PDF document with the naming format "SFT2507_Firstname_Lastname ". Feel free to include any relevant projects/portfolio.
Failure to adhere to these requirements will result in immediate rejection of an application.
Able Innovations is proud to be an equal opportunity employer. We embrace diversity and are committed to creating an equitable and inclusive workplace. All aspects of employment are decided based on qualifications, merit, and business need. We do not discriminate on the basis of race, colour, religion, ethnic origin, marital status, age, place of origin, age, ancestry, physical or mental disability, creed, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, citizenship, record of offenses, veteran status or any other status protected under federal, provincial, or local law.
Job Posted by ApplicantPro
Patient care aide
Posted 3 days ago
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Job Description
English
Education- or equivalent experience
Work must be completed at the physical location. There is no option to work remotely.
Work setting Responsibilities Tasks Additional information Work conditions and physical capabilities Weight handling Personal suitabilityPatient care associate
Posted 21 days ago
Job Viewed
Job Description
English
Education- or equivalent experience
Work must be completed at the physical location. There is no option to work remotely.
Work setting Responsibilities Tasks Credentials Certificates, licences, memberships, and courses Additional information Security and safety Transportation/travel information Work conditions and physical capabilities Weight handling Personal suitability Employment groupsThis employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
- Participates in a government or community program or initiative that supports newcomers and/or refugees
- Supports newcomers and/or refugees with foreign credential recognition
- Does not require Canadian work experience
Support for youths
- Provides awareness training to employees to create a welcoming work environment for youth
Support for mature workers
- Applies hiring policies that discourage age discrimination
Membership in a group is not a job requirement. All interested applicants are strongly encouraged to apply.
This employer is committed to providing all job applicants with equal employment opportunities, and promoting inclusion. If you self-identify as a member of any employment group, you are encouraged to indicate it in your application.
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Patient care aide
Posted 25 days ago
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English
Education- or equivalent experience
Work must be completed at the physical location. There is no option to work remotely.
Work setting Responsibilities Tasks Additional information Work conditions and physical capabilities Weight handling Personal suitabilityPatient Care Coordinator
Posted today
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Job Description
Job Description
Building Strong and Lasting Relationships
Medical Office Assistants – referred to as Care Coordinators at Harrison – build reliable, trusting relationships with our clients. We provide outstanding service and improve our clients’ day whenever they walk into our office, send an email, or pick up the phone. We work to create a seamless, supportive, and positive experience in the Centres. We are a collaborative team who tackle the tasks and challenges together each day.
Why Work at Harrison?- Competitive compensation package
- Comprehensive health and dental benefits
- Employer-matched RRSP contributions
- Health spending and wellness accounts
- Annual professional development allowance and paid days
- A supportive and vibrant workplace culture focused on employee wellbeing
- Welcome and assist clients with compassion and professionalism.
- Schedule appointments, coordinate prescriptions, and referrals to specialists using EMR (electronic medical record) systems.
- Schedule health assessments and program appointments.
- Assist clients with inquiries regarding clinic services, programs, and care.
- Communicate with clients via email, phone, and in person.
- Collaborate with physicians and clinical team members to ensure clients receive personalized care.
- Position for New Location Opening Fall 2025
- Medical Office Assistant program from an accredited school or equivalent education
- Excellent interpersonal, written and oral communication skills
- Proven talent to effectively prioritize workflow and multi-task
- Experience using an electronic medical record (EMR) system and/or Microsoft 365 considered an asset
- At least one year’s experience working as a Medical Office Assistant in primary healthcare or equivalent
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Patient Care Coordinator
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Job Description
Duties:
- The patient care coordinator is responsible for booking patient appointments and facilitating an excellent custom service experience.
- You will be answering phones, booking appointments, confirming appointments, answering and responding to any leads through web marketing platforms or any new patient referral inquiries, poke calls, RecallMax follow-ups, and pre-determinations; as well as acquiring and presenting a break-down of benefits and the cost of treatment to patients.
Qualifications:
- You must have a minimum 3 years experience in sales and service.