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47 Patient Services jobs in Canada

Bilingual Patient Services Specialist / Reimbursement Specialist

Montréal, Quebec McKesson

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Job Description

The Patient Services Specialist is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by McKesson Specialty. The role involves interactions with patients, insurance companies, pharmacies, physicians and other health care professionals (HCPs) to explore and obtain coverage for the prescribed medication as well as management of the patient cases.

Bilingual in French / English

Work hours: Rotational or variety of different hours (hours of operation are 8) am to 8 pm Monday to Friday

Compensation: $50,000.00 - $2,000.00

Responsibilities:

  • The Patient Services Specialist will be responsible for the timely enrollment of the patient into the Patient Support Program

  • Liaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as required

  • Conduct information and conduct patient financial assessment eligibility based on program guidelines

  • Provide responses to general inquiry calls based on information provided as part of the program materials

  • Coordination with Specialty and Retail pharmacies to ensure that the patient has access to the required treatment

  • Proactively monitor the patient's file to ensure that reimbursement and financial assistance renewals are done in a timely manner

  • Process documents supporting the patient's care, including infusion reports, lab results, copays

  • Receive, record and report Adverse Events as per the Pharmaceutical Manufacturer requirements

  • Participate and assist in departmental continuous improvement activities related to process, quality, training, etc

  • Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient

  • Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established as the Program level

  • Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing.

  • Minimum Requirements:

  • Typically requires 5 + years of related experience.

  • Additional Skills:

  • Experience in the healthcare, pharmaceutical or insurance industry would be an asset

  • Strong customer service, communication, problem solving skills required

  • Comfortable working in a contact center environment

  • Proficient in Microsoft Office applications (Word/Excel)

  • Team Player

  • Post-secondary education or equivalent

  • Organized with a high attention to detail

  • Flexibility in working rotational or variety of different hours (hours of operation are 8 am to 8 pm Monday to Friday)

  • The incumbent of this position will provide daily support to internal and/or external clients in or outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English and French. Please note that the number of positions requiring English language skills has been limited where possible.

  • McKesson is an Equal Opportunity/AffirmativeAction employer .

    All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

    McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to . Resumes or CVs submitted to this email box will not be accepted.

    Current employees must apply through the internal career site.

    Join us at McKesson!

    McKesson, l’une des 10 premières entreprises du classement Fortune Global 500, touche à pratiquement tous les aspects des soins de santé et s’emploie à faire une réelle différence. Nous sommes reconnus pour notre capacité à offrir un savoir, des produits et des services qui rendent les soins de qualité plus accessibles et plus abordables. Chez nous, la santé, le bonheur et le bien-être de nos gens et des personnes que nous desservons sont prioritaires—et nous tiennent à cœur.

    McKesson touche la vie des patients en œuvrant dans pratiquement tous les aspects des soins de santé dans le but d’améliorer la santé en général. Chaque jour, McKesson Canada a une incidence sur la vie de 12 millions de Canadiens. L’entreprise propose plus de 35 000 produits dans 12 centres de distribution et assure la distribution à 6 300 pharmacies de détail, 1 350 hôpitaux, centres de soins de longue durée, cliniques et établissements partout au Canada. Toutefois, McKesson Canada est beaucoup plus qu’une entreprise de distribution. Elle a automatisé 2 500 pharmacies de détail et distribue chaque année plus de 100 millions de doses de médicaments grâce à ses solutions d’automation. Les fabricants, les fournisseurs de soins de santé et les patients comptent sur nous pour une gamme complète de services qui contribuent à la qualité et à la sécurité des soins de santé au profit de tous.

    Chez McKesson Canada, vous nous aiderez à accomplir notre mission: améliorer la vie des gens et faire progresser les soins de santé. Travailler ici représente une occasion d’édifier une industrie qui est vitale pour nous tous.

    Le spécialiste des services aux patients fait partie intégrante de l’équipe des Services aux patients et est responsable de la coordination et de la prestation des services liés aux programmes de soutien aux patients offerts par les Services spécialisés McKesson. Ce poste nécessite des interactions avec les patients, les compagnies d’assurance, les pharmacies, les médecins et d’autres professionnels de la santé (PS) pour explorer et obtenir une couverture pour le médicament prescrit ainsi que la gestion des cas des patients.

    Bilingue Anglais / Français

    Heures de travail: Rotation ou heures variées (les heures d’ouverture sont de 8 h à 20 h du lundi au vendredi)

    Compensation: $50,000.00 - $52,000.00

    Responsabilités:

  • Le spécialiste des services aux atients sera responsable de l’inscription en temps opportun du patient au programme de soutien aux patients

  • Assurer la liaison avec le patient, l’assureur et le médecin concernant la documentation requise pour une couverture de remboursement maximale, y compris l’exploration de tous les assureurs publics et privés et fournir les recours hiérarchiques de l’employeur au besoin

  • Recueillir de l’information et vérifier l’admissibilité du patient à l’aide d’une évaluation financière en fonction des directives du programme

  • Fournir des réponses aux demandes de renseignements généraux en fonction des renseignements fournis dans le cadre du matériel du programme

  • Coordination avec les pharmacies spécialisées et de détail pour s’assurer que le patient a accès au traitement requis

  • Surveiller proactivement le dossier du patient pour s’assurer que les renouvellements de remboursement et d’aide financière sont effectués en temps opportun

  • Documents de processus à l’appui des soins du patient, y compris les rapports de perfusion, les résultats de laboratoire et les quotes-parts

  • Recevoir, enregistrer et signaler les événements indésirables conformément aux exigences du fabricant de produits pharmaceutiques

  • Participer et assister aux activités d’amélioration continue du service lié aux processus, à la qualité, à la formation, etc.

  • Maintenir les niveaux de service dans la gestion des cas, y compris les taux de réponse par téléphone et le délai avant le premier contact avec le patient

  • Événements indésirables signalés dans les vingt-quatre heures suivant la réception et tout autre indicateur clé de performance établi comme niveau du programme

  • Effectuer la saisie de données, répondre aux appels entrants, passer des appels sortants, gérer les logiciels de courriel et de télécopie et exercer des fonctions administratives générales, y compris la télécopie et le classement

  • Exigences minimales:

  • Exige habituellement plus de cinq ans d’expérience connexe

  • Autres compétences:

  • Avoir une expérience dans le secteur des soins de santé, des produits pharmaceutiques ou de l’assurance est un atout

  • Solides aptitudes pour le service à la clientèle, la communication et la résolution de problèmes

  • Aisance à travailler dans un environnement de centre de contact

  • Maîtrise des applications Microsoft Office (Word/Excel)

  • Esprit d’équipe

  • Études postsecondaires ou l’équivalent

  • Organisé, avec un grand souci du détail

  • Flexibilité dans la rotation du travail ou la variété des heures de travail (les heures d’ouverture sont de 8 h à 20 h du lundi au vendredi)

  • Le titulaire de ce poste fournira un soutien quotidien aux clients internes et/ou externes à l’extérieur du Québec et/ou des États-Unis. Par conséquent, il/elle doit maîtriser l’anglais et le français parlé et écrit. Veuillez noter que le nombre de postes nécessitant des compétences en anglais a été limité dans la mesure du possible.

  • McKesson adhère aux principes d’égalité d’accès à l’emploi et valorise la diversité de sa main-d’œuvre. Nous encourageons toutes les personnes compétentes à postuler et nous accommoderons les besoins des candidats dans la mesure où ils ne causent aucun préjudice injustifié dans tous les stades du processus de recrutement et de sélection.

    L’information paraissant dans ce site n’a qu’un but informatif et n’a aucune valeur juridique.

    Les employés actuels doivent postuler en allant dans le site des possibilités de carrière interne.

    Venez travailler chez McKesson avec nous!

    At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please

    As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

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    CRM Solution Architect, Patient Support Services

    Toronto, Ontario Sanofi Group

    Posted 21 days ago

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    Job Description

    **Reference No** . R
    **Position Title:** CRM Solution Architect, Patient Support Services
    **Department:** Patient Services
    **Location:** Downtown Toronto or Steels Avenue, North York (3 days a week onsite)
    **About the Job**
    At Sanofi, we're committed to providing the next-gen healthcare that patients and customers need. It's about harnessing data insights and leveraging AI responsibly to search deeper and solve sooner than ever before.
    We are seeking a skilled, hands-on CRM Solution Architect to join our team. As part of the Patient Services Solution Architecture team, you will lead the design and implementation of comprehensive, cutting-edge solutions that deliver best-in-class patient experience, enhance operational efficiency, and drive data-driven decision-making within our organization. The role involves collaborating with cross-functional teams, understanding business requirements, and architecting scalable and robust solutions tailored to the unique challenges of the patient services domain. Your proficiency in designing Salesforce Health Cloud solutions and knowledge of relevant technologies such as Data Warehousing (Snowflake), ETL pipelines, and cloud platforms will be key to your success in this role.
    Join our team of professionals and have a meaningful impact on the quality of patient care and the efficiency of our healthcare operations.
    We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives. We're also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?
    **Main Responsibilities:**
    + Lead the design and implementation of Salesforce Health Cloud platform, including architecture design patterns, technology decisions, and alignment of services across partners and internal platforms.
    + Understand and define the architecture for large-scale Patient Support Programs (PSPs), including the patient journey, patient case management, and patient engagement.
    + Ensure alignment with Enterprise architecture strategy and adherence to governance standards.
    + Translate business and technical requirements into an architectural blueprint and design specifications.
    + Responsible for the strategies, processes, and logic to integrate partner services into the overall program (ex. - Benefits Verification, Co-Pay, Dispense, etc.)
    + Support teams of specialized professionals in large-scale programs to successfully deliver projects focused on the patient services domain.
    + Provide architecture direction and oversight of SF Health Cloud implementations and integrations using Snowflake, Informatica, AWS S3, Python, and related technologies.
    + Collaborate with key stakeholders to understand solution requirements as well as business and technical challenges.
    + Participate in the supplier selection process, evaluating the usefulness and cost of products and making appropriate recommendations
    + Conduct hands-on Proof of Concepts (PoCs) to swiftly verify the feasibility of solutions and present PoC outcomes to technology and business stakeholders.
    + Streamline and simplify the existing patient solution architecture, deliver reusable services, enhance overall system performance, and identify cost-saving opportunities.
    + Proactively identify and capitalize upon opportunities to share/re-use existing components where possible.
    + Collaborate with enterprise and domain architects as well as cross-functional teams to ensure complete and operable solutions that align with business processes.
    + Identify and communicate business, application, and technical risks associated with application implementation.
    + Working closely with project management and delivery teams to review and mitigate any architecture related issues and risks during project execution and lifecycle.
    + Create/maintain architecture artifacts, C4 Model diagrams, and documentation, updating as necessary, and communicating changes clearly and professionally.
    + Provide expert knowledge of technical and application architecture to the various development teams.
    + Create and maintain current and target-state architecture roadmaps aligned with business needs.
    + ·Manage individual workload and deliver on agreed-upon milestones and date commitments.
    + Communicate effectively, professionally, and routinely with project team members and the solution architecture team regarding project progress/status and any significant design changes/challenges.
    + Safeguard the integrity and confidentiality of protected health information (PHI) by ensuring strict adherence to security protocols and privacy standards.
    + Ensure Patient Services Agile Dev/Ops alignment to architecture implementation in a compliant and consistent manner.
    + Stay current with industry trends and best practices and evaluate and recommend emerging SFDC technologies.
    **About You**
    **Key Qualifications:**
    + 5 years of extensive experience in architecting solution using Salesforce OmniStudio. Excellent knowledge of building scalable integrations using Integration Procedures, building custom UX using OmniScripts & Data Raptors.
    + Bachelor's degree in a relevant field.
    + Salesforce certified Application and System Architect preferred.
    + Extensive background in designing, developing, and optimizing Salesforce HealthCloud applications, including understanding of FHIR data integrations, data privacy and security, consent management.
    + Excellent written and oral communication skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
    + Proven ability to translate functional requirements into technical/solution design, ensuring alignment with business goals and objectives.
    + Experience providing consumer or patient-facing technologies, understanding the unique challenges and requirements of delivering solutions in this space.
    + Knowledge of GxP, HIPAA, and GDPR regulations and the ability to ensure compliance with these regulations in the design and implementation of patient solutions.
    + Experience in encryption, data masking and data anonymization techniques
    + Detail-oriented, customer-driven, and able to work well across time zones on a global team.
    + Ability to work collaboratively as a team player, fostering a positive and productive work environment.
    + Demonstrated professional and reliable behavior, consistently delivering high-quality work and meeting deadlines.
    + Hands-on knowledge of current technology standards/trends coupled with a desire to continually expand personal knowledge/skills
    + Experience executing cloud-native technologies and API Strategies
    + Strong experience with agile-based development methodologies, with direct experience as a Solution Architect preferred.
    **Nice to haves:**
    + Understanding of the life sciences/pharma industry and its specific data architecture requirements.
    + Experience in relevant SF technologies such as Marketing Cloud, Veeva Meeting/Events, Service Cloud Voice, and Advanced Therapy Management
    + Experience with public cloud services such as AWS and Azure.
    + Experience with data warehousing platforms, specifically cloud-based Snowflake
    + Experience in creating (C4) architecture models to visualize and document the software architecture of systems.
    + Experience with data analytics and visualization platforms like Microsoft PowerBI / Tableau.
    + Familiarity with AI/ML capabilities.
    + Familiarity with Source Code Management and DevOps Tools such as AutoRabbit, GitHub, Terraform, etc.
    + Experience with Informatica iPaaS
    **Why Choose Us?**
    + Bring the miracles of science to life alongside a supportive, future-focused team.
    + Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
    + Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
    + Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs
    This position is for a new vacant role that we are actively hiring for.
    Sanofi is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
    #GD-SP
    #LI-SP
    #LI-Hybrid
    #DBBCA
    **Pursue** **_progress_** **, discover** **_extraordinary_**
    Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
    At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
    Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
    _North America Applicants Only_
    The salary range for this position is:
    $105,200.00 - $75,300.00
    All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK ( .
    La fourchette salariale pour ce poste est la suivante:
    105,200.00 - 175,300.00
    Toute compensation sera déterminée en fonction de l'expérience démontrée. Les employés peuvent être admissibles à participer aux programmes d'avantages sociau de l'enterprise. Des informations supplémentaires sur les avantages sont disponibles via le lien ( .
    Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
    With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
    All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
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    Patient Food Services Supervisor, Part Time

    Toronto, Ontario Compass Group

    Posted 3 days ago

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    Working Title: Patient Food Services Supervisor, Part Time
    Employment Status: Part-Time
    Starting Hourly Rate: $ 24.50 Per Hour
    Address: 650 Church Street Toronto ON M4Y 2G5
    New Hire Schedule: MON-FRI 6:30am-2:30pm, 12pm-8pm, 7:00am-5:30pm, must be available to work weekend

    Compass One Healthcare is a premier healthcare company with 46,000 engaged team members who are focused on delivering quality, value, and exceptional patient experience through specialized services and protocols in more than 1,650 hospital and health system locations in 48 states. Through a combined three-quarters of a century of healthcare experience, Compass One offers seven customer-focused core services: Food and Nutrition, Environmental, Patient Transportation, Laundry & Linen, Healthcare Technology Solutions (Clinical Engineering), Facilities Management, and Ambulatory Services. Compass One is committed to the growth and development of its associates, and its unique Positive ImpressionsTM program features a team of 100-plus Patient Experience Managers dedicated to driving a better experience in each of our hospitals. Also, Compass One’s exclusive partnership with Press Ganey leverages rich analytics to better understand how to improve experiences for patients, family, customers, caregivers, and the community.

    # **Job Summary**

    **How you will make an impact:**
    You will be responsible for assisting the Manager on duty in providing supervision and training to all staff in Patient Food Services.

    **As a Patient Food Services Supervisor, you will:**

    - Supervise the daily operations of the Patient Food Services Department, including meal service to patients, sanitation, ware washing and security
    - Continually monitoring operations, and completing assessments and necessary action plans to provide optimal nutrition care and meal service to patients/residents
    - Drive patient satisfaction and maintain client relationships through rounding
    - Recognize and adopt activities appropriate to the specific needs of the patient/resident population and demonstrate knowledge of specific issues directly related to age of patient population
    - Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations
    - Manage and control resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines

    **About you:**

    - You must have a valid Food Handler Certificate or provincial equivalent
    - CSNM is preferred
    - A minimum of 1-2 years of experience in supervising a diverse team in healthcare environment
    - Comprehensive health and safety knowledge and training
    - Strong supervisory skills and the capability to motivate and lead staff
    - Employee relations experience in a unionized environment is an asset
    - Excellent customer service skills
    - Excellent communication skills (written and verbal)
    - Knowledge of Microsoft Office

    Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

    For accommodation requests during the hiring process, please contact for further information.
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    National Lead Clinical Support- Ambulatory Surgical Care

    Toronto, Ontario Clearpoint Health Network Inc.

    Posted today

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    Job Description

    Job Description

    Clearpoint Health Network is Canada’s largest trusted provider of independent surgical and multi-disciplinary medical centres across Canada. Working in close collaboration with hospitals, insurance providers, provincial and regional health organizations and workers’ compensation boards. Clearpoint delivers high-quality care across Canada meeting the needs of patients, while alleviating capacity pressure on public health systems. All Clearpoint employees are expected to operate using the values of the company (Respect, Quality, Compassion, and Innovation) in all aspects of their daily activities.

    Reporting to the President, and partnered with the Regional Operation Directors, the National Lead, Clinical Support, is responsible for the implementation of high-quality patient care, regulatory compliance, operational efficiency, and overall business performance. This role is a key support resource to drive clinical excellence and operational efficiency to achieve organizational goals in conjunction with senior leadership.

    Specific Expectations:

    Operational Leadership:

    • Ensure seamless patient care and workflow efficiency in the daily clinical operations of the Ambulatory Surgical Centres.
    • Implement policies, procedures, and best practices to enhance quality outcomes and operational effectiveness that are embraced by the front line.
    • Identify process breakdown trends causing potential patient events (e.g., equipment, wrong side, case preparedness, scheduling lack of information) and mitigate risk with process improvement.
    • Collaborate with Regional Directors on facility operations, supply chain, scheduling, optimizing labour management efficiency and patient throughput and OR optimization.
    • Collaborate with Regional Directors and centre clinical leadership supply and preference card use performance and equipment/implant failures to maximize operational efficiencies and quality care.
    • Instill a “go see for yourself” clinical management culture to verify and improve processes.
    • Monitor and improve key performance indicators (KPIs) such as case volume, turnover time, RL6, safety reporting/improvements and patient satisfaction.
    • Mentor clinical leadership team in conjunction with Regional Directors on proactive management and continuous improvement.

    Financial & Business Management:

    • Assist in the development and achievement of budgets, ensuring financial sustainability and profitability.
    • Collaborate with the Regional Director, CFO/finance team to optimize billing
    • Collaborate with the Regional Director to ensure cost efficiencies while meeting quality standards.

    Regulatory Compliance & Quality Assurance:

    • Ensure compliance with provincial and accreditation standards.
    • Oversee risk management, infection control, and patient safety programs.
    • Collaborate with the Quality Team to improve staff clinical metrics and outcomes.
    • Instill a continuous improvement approach to care with the front-line staff.
    • Maintain culture of quality and safety.

    Physician & Staff Engagement:

    • Collaborate with the Regional Directors, Chief Medical Officer and centre Medical Directors to address clinical quality and patient care initiatives.
    • Support hiring, training, and performance management of clinical staff.
    • Collaborate with Regional Directors to ensure clinical education, competency and training.
    • Establish a process to allow for cross provincial clinical assistance and process support
    • Foster a positive workplace culture that enhances employee engagement and retention.

    Strategic Growth & Business Development:

    • Support innovation to improve patient experience and operational efficiency.

    Skills & Competencies:

    • 10+ years of ASC clinical leadership
    • Registered Nurse and business training/education, preferred
    • Proven track record of ASC clinical operations and healthcare regulations.
    • Strong understanding of ASC clinical best processes and quality care delivery
    • Proven leadership in leading teams, finance, and collaboration with Regional operations and business development initiatives.
    • Excellent communication, problem-solving, and decision-making abilities.
    • Experience with ASC software systems (EHR, scheduling, billing platforms).
    • Strong understanding of accounting, education and quality systems and processes.
    • Ability to travel 25% throughout Canada at our ASC locations

    KPIs and Measures of Success:

    • All centres remain accredited by the appropriate regulatory body
    • Enhance RL6 reporting to identify “good catches” and reduce major incidents
    • Disciplined implementation of policies, procedures and best processes identified by the clinical team
    • Development of a strong team of nurse leaders within the company and centres
    • Increased efficiency in labour and supplies management
    • Clinical development and training of new services, in conjunction with the Regional Director

    Clearpoint Health Network will only contact those candidates being considered for an interview. We sincerely appreciate your interest in this opportunity and thank you for your application. By submitting your resume, you agree to Clearpoint Health Network sharing your information with representatives of the organization responsible for the hiring process. Clearpoint Health Network will keep your resume on file and protect your personal information in accordance with governing privacy legislation.

    Accommodation is available upon request for candidates taking part in all aspects of the selection process.

    For accommodation requests during the hiring process, please contact for further information.

    This advertiser has chosen not to accept applicants from your region.

    Medical Assistance in Dying (MAID) Coordinator

    Brampton, Ontario William Osler Health System

    Posted today

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    Job Description

    Job Description

    Company Description

    One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

    A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of world-class health care inspired by our people and communities.

    At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

    Job Description

    Reporting to the Corporate Director of Acute Medicine, Critical Care, Respiratory Therapy, Transitions & MAiD.

    The MAiD Coordinator will facilitate the implementation, operation, and evaluation of the MAiD service. The Coordinator utilizes his/her advanced level of communication skills in a manner that is sensitive and effectively supports and respects the patients' autonomy in decision-making. The Coordinator role will demonstrate professional competence, which includes meeting the standard of care, and acting in accordance with all relevant and applicable legal, professional and hospital standards.

    The MAiD Coordinator will be responsible for triaging all WOHS MAiD referrals, fielding questions from patients and staff regarding all aspects of the MAiD process, coordinating and supporting all MAiD Clinical Teams and MAiD teaching/education as required. Cross-functional and/or other duties consistent with the job classification, as assigned or requested.

    Accountabilities:

    • Ensure that all patient inquiries are processed in a timely manner
    • Identify gaps in supports for patients and family members and advocating for relevant resources
    • Provides education to patients and to colleagues about MAiD
    • Support safe and seamless patient transitions between settings
    • Report incidents or near misses to appropriate management by using Datix
    • Encourage and support patients and families to be actively involved in their health care, ensuring that they have a clear understanding of MAiD
    • Communicating effectively, listening well and encouraging open exchange of information
    • Contributing to the development, execution and evaluation of the MAiD Care Coordination program
    • Collaborates with multiple internal and external partners
    • Strategically building partnerships and networks to create results, connections, trust and shared meaning with individuals and groups including the MAiD Community of Practice
    • Data collection and analysis
    Qualifications

    • Regulated Healthcare Professional
    • Bachelor’s degree in nursing or a Masters of Social Work
    • Minimum three to five (3-5) years related job experience working with patients who are engaging in advanced care planning and/or end of life decision making is preferred
    • Demonstrated patient/family teaching and staff education
    • Experience in public speaking and providing education to groups is an asset
    • Demonstrated computer proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint) as well as computer navigation and data input
    • Demonstrated understanding and compliance with PHIPA and FIPPA
    • Effective communication skills to establish and maintain a range of contacts with health professionals, service providers and organizations within the community
    • Demonstrated excellent organizational, interpersonal and communication skills including ability to work well with community partners
    • Strong collaboration skills to participate in projects and committees with colleagues
    • Ability to deliver information effectively and interpret data clearly in a variety of settings including one-on-one with staff and in team meetings.
    • Ability to deal constructively with a variety of contentious/difficult situations, and influence/persuade others to follow a recommended course of action
    • Demonstrated ability to deal effectively with sensitive issues with families and staff
    • Managing multiple priorities as circumstances and information change frequently
    • Staying informed of new developments and emerging issues to ensure continued excellence in MAiD
    • Ability to think critically and problem solve in highly complex scenarios
    • Must demonstrate Osler Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration


    Additional Information

    Hours: Currently days,  (subject to change in accordance with operational requirements)

    Salary:
    Minimum: $43.97/hour
    Maximum: $56.77/hour

    Internal application deadline: (October 2, 2025)

    #LI-SC1

    Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at

    While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

    This advertiser has chosen not to accept applicants from your region.

    Patient Team Support - Clinical Decision Unit

    Vancouver, British Columbia PeaceHealth

    Posted 14 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    **Description**
    PeaceHealth is seeking a Patient Team Support - Clinical Decision Unit for a full time, 0.90 FTE, Day position. The general salary range for this job opening at PeaceHealth is $22.54- $33.82. The actual hiring rate is dependent upon several factors, including but not limited to, the job/position responsibilities, location, terms of the applicable collective bargaining agreement, education, training, work experience, seniority, work performance, etc.
    This position is represented by a collective bargaining agreement. There may be more than one opening on this posting.
    Details of the position
    + Performs assigned tasks within the scope of a Certified Nursing Assistant and in accordance with PeaceHealth and general nursing policies and procedures.
    + Meets or exceeds customer needs as a patient advocate, exercises discretion in the management of patient information and assures strict patient confidentiality.
    + Reports significant changes in patient's status to the appropriate care team member.
    + Responsible for clerical duties on the unit, to include but not limited to: Accurate transcription of orders; Coordinates patient admission, discharge and transfer as applicable to unit; Coordinates patient registration, scheduling and insurance authorizations as applicable to unit; Provides effective communication linkage between all care team members.
    + Monitors, maintains and orders unit supplies.
    + Within the scope of a Nursing Assistant; demonstrates the ability to assess, plan, implement and evaluate individual patient care appropriate to the age of patients served by demonstrating knowledge of the principles of growth and development over the life span.
    What you bring
    + Required : Certified Nurse Assistant - Washington
    + Required Upon Hire: Basic Life Support.
    Working conditions
    Lifting
    + Patient handling no greater than 35 lbs. without the use of assistive equipment and/or devices (NIOSH).
    + Fine motor skills to be able to grasp and control medical equipment and perform precise procedures.
    + Push/Pull: Frequently up to 45 lbs. force (i.e., WOW, medical carts).
    + Perform hands on CPR at least 20 mins using 100-125 lbs. of force (National Assoc. of EMS Physicians and AHA) Frequency should be seldom or occasionally.
    + Ability to move around area with frequent sitting.
    + Bending/ stooping/ squatting/ reaching/ kneeling frequently.
    + Lifting (non-patient) up to 20 lbs. occasionally and 5 lbs. frequently.
    Environmental Conditions
    + Exposure to biohazard, body fluids and airborne particles.
    + Must be able to complete tasks in a noisy environment.
    Mental/Visual
    + Vision and hearing required within normal limits (glasses, contacts, hearing aids permitted).
    + Ability to communicate and exchange accurate information.
    For a full position description or for questions, please contact Denise Etchison@
    PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.
    See how PeaceHealth is committed toInclusivity, Respect for Diversity and Cultural Humility ( .
    For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.
    REQNUMBER:
    This advertiser has chosen not to accept applicants from your region.

    Patient Team Support - Clinical Decision Unit

    Surrey, British Columbia PeaceHealth

    Posted 14 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    **Description**
    PeaceHealth is seeking a Patient Team Support - Clinical Decision Unit for a full time, 0.90 FTE, Day position. The general salary range for this job opening at PeaceHealth is $22.54- $33.82. The actual hiring rate is dependent upon several factors, including but not limited to, the job/position responsibilities, location, terms of the applicable collective bargaining agreement, education, training, work experience, seniority, work performance, etc.
    This position is represented by a collective bargaining agreement. There may be more than one opening on this posting.
    Details of the position
    + Performs assigned tasks within the scope of a Certified Nursing Assistant and in accordance with PeaceHealth and general nursing policies and procedures.
    + Meets or exceeds customer needs as a patient advocate, exercises discretion in the management of patient information and assures strict patient confidentiality.
    + Reports significant changes in patient's status to the appropriate care team member.
    + Responsible for clerical duties on the unit, to include but not limited to: Accurate transcription of orders; Coordinates patient admission, discharge and transfer as applicable to unit; Coordinates patient registration, scheduling and insurance authorizations as applicable to unit; Provides effective communication linkage between all care team members.
    + Monitors, maintains and orders unit supplies.
    + Within the scope of a Nursing Assistant; demonstrates the ability to assess, plan, implement and evaluate individual patient care appropriate to the age of patients served by demonstrating knowledge of the principles of growth and development over the life span.
    What you bring
    + Required : Certified Nurse Assistant - Washington
    + Required Upon Hire: Basic Life Support.
    Working conditions
    Lifting
    + Patient handling no greater than 35 lbs. without the use of assistive equipment and/or devices (NIOSH).
    + Fine motor skills to be able to grasp and control medical equipment and perform precise procedures.
    + Push/Pull: Frequently up to 45 lbs. force (i.e., WOW, medical carts).
    + Perform hands on CPR at least 20 mins using 100-125 lbs. of force (National Assoc. of EMS Physicians and AHA) Frequency should be seldom or occasionally.
    + Ability to move around area with frequent sitting.
    + Bending/ stooping/ squatting/ reaching/ kneeling frequently.
    + Lifting (non-patient) up to 20 lbs. occasionally and 5 lbs. frequently.
    Environmental Conditions
    + Exposure to biohazard, body fluids and airborne particles.
    + Must be able to complete tasks in a noisy environment.
    Mental/Visual
    + Vision and hearing required within normal limits (glasses, contacts, hearing aids permitted).
    + Ability to communicate and exchange accurate information.
    For a full position description or for questions, please contact Denise Etchison@
    PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.
    See how PeaceHealth is committed toInclusivity, Respect for Diversity and Cultural Humility ( .
    For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.
    REQNUMBER:
    This advertiser has chosen not to accept applicants from your region.
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    Patient Team Support - Clinical Decision Unit

    Victoria, British Columbia PeaceHealth

    Posted 14 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    **Description**
    PeaceHealth is seeking a Patient Team Support - Clinical Decision Unit for a full time, 0.90 FTE, Day position. The general salary range for this job opening at PeaceHealth is $22.54- $33.82. The actual hiring rate is dependent upon several factors, including but not limited to, the job/position responsibilities, location, terms of the applicable collective bargaining agreement, education, training, work experience, seniority, work performance, etc.
    This position is represented by a collective bargaining agreement. There may be more than one opening on this posting.
    Details of the position
    + Performs assigned tasks within the scope of a Certified Nursing Assistant and in accordance with PeaceHealth and general nursing policies and procedures.
    + Meets or exceeds customer needs as a patient advocate, exercises discretion in the management of patient information and assures strict patient confidentiality.
    + Reports significant changes in patient's status to the appropriate care team member.
    + Responsible for clerical duties on the unit, to include but not limited to: Accurate transcription of orders; Coordinates patient admission, discharge and transfer as applicable to unit; Coordinates patient registration, scheduling and insurance authorizations as applicable to unit; Provides effective communication linkage between all care team members.
    + Monitors, maintains and orders unit supplies.
    + Within the scope of a Nursing Assistant; demonstrates the ability to assess, plan, implement and evaluate individual patient care appropriate to the age of patients served by demonstrating knowledge of the principles of growth and development over the life span.
    What you bring
    + Required : Certified Nurse Assistant - Washington
    + Required Upon Hire: Basic Life Support.
    Working conditions
    Lifting
    + Patient handling no greater than 35 lbs. without the use of assistive equipment and/or devices (NIOSH).
    + Fine motor skills to be able to grasp and control medical equipment and perform precise procedures.
    + Push/Pull: Frequently up to 45 lbs. force (i.e., WOW, medical carts).
    + Perform hands on CPR at least 20 mins using 100-125 lbs. of force (National Assoc. of EMS Physicians and AHA) Frequency should be seldom or occasionally.
    + Ability to move around area with frequent sitting.
    + Bending/ stooping/ squatting/ reaching/ kneeling frequently.
    + Lifting (non-patient) up to 20 lbs. occasionally and 5 lbs. frequently.
    Environmental Conditions
    + Exposure to biohazard, body fluids and airborne particles.
    + Must be able to complete tasks in a noisy environment.
    Mental/Visual
    + Vision and hearing required within normal limits (glasses, contacts, hearing aids permitted).
    + Ability to communicate and exchange accurate information.
    For a full position description or for questions, please contact Denise Etchison@
    PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.
    See how PeaceHealth is committed toInclusivity, Respect for Diversity and Cultural Humility ( .
    For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.
    REQNUMBER:
    This advertiser has chosen not to accept applicants from your region.

    Patient Team Support - Clinical Decision Unit

    Abbotsford, British Columbia PeaceHealth

    Posted 14 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    **Description**
    PeaceHealth is seeking a Patient Team Support - Clinical Decision Unit for a full time, 0.90 FTE, Day position. The general salary range for this job opening at PeaceHealth is $22.54- $33.82. The actual hiring rate is dependent upon several factors, including but not limited to, the job/position responsibilities, location, terms of the applicable collective bargaining agreement, education, training, work experience, seniority, work performance, etc.
    This position is represented by a collective bargaining agreement. There may be more than one opening on this posting.
    Details of the position
    + Performs assigned tasks within the scope of a Certified Nursing Assistant and in accordance with PeaceHealth and general nursing policies and procedures.
    + Meets or exceeds customer needs as a patient advocate, exercises discretion in the management of patient information and assures strict patient confidentiality.
    + Reports significant changes in patient's status to the appropriate care team member.
    + Responsible for clerical duties on the unit, to include but not limited to: Accurate transcription of orders; Coordinates patient admission, discharge and transfer as applicable to unit; Coordinates patient registration, scheduling and insurance authorizations as applicable to unit; Provides effective communication linkage between all care team members.
    + Monitors, maintains and orders unit supplies.
    + Within the scope of a Nursing Assistant; demonstrates the ability to assess, plan, implement and evaluate individual patient care appropriate to the age of patients served by demonstrating knowledge of the principles of growth and development over the life span.
    What you bring
    + Required : Certified Nurse Assistant - Washington
    + Required Upon Hire: Basic Life Support.
    Working conditions
    Lifting
    + Patient handling no greater than 35 lbs. without the use of assistive equipment and/or devices (NIOSH).
    + Fine motor skills to be able to grasp and control medical equipment and perform precise procedures.
    + Push/Pull: Frequently up to 45 lbs. force (i.e., WOW, medical carts).
    + Perform hands on CPR at least 20 mins using 100-125 lbs. of force (National Assoc. of EMS Physicians and AHA) Frequency should be seldom or occasionally.
    + Ability to move around area with frequent sitting.
    + Bending/ stooping/ squatting/ reaching/ kneeling frequently.
    + Lifting (non-patient) up to 20 lbs. occasionally and 5 lbs. frequently.
    Environmental Conditions
    + Exposure to biohazard, body fluids and airborne particles.
    + Must be able to complete tasks in a noisy environment.
    Mental/Visual
    + Vision and hearing required within normal limits (glasses, contacts, hearing aids permitted).
    + Ability to communicate and exchange accurate information.
    For a full position description or for questions, please contact Denise Etchison@
    PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.
    See how PeaceHealth is committed toInclusivity, Respect for Diversity and Cultural Humility ( .
    For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.
    REQNUMBER:
    This advertiser has chosen not to accept applicants from your region.

    Patient Team Support - Clinical Decision Unit

    Abbotsford, British Columbia PeaceHealth

    Posted 21 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    **Description**
    PeaceHealth is seeking a Patient Team Support - Clinical Decision Unit for a full time, 0.90 FTE, Night position. The general salary range for this job opening at PeaceHealth is $22.54- $33.82. The actual hiring rate is dependent upon several factors, including but not limited to, the job/position responsibilities, location, terms of the applicable collective bargaining agreement, education, training, work experience, seniority, work performance, etc.
    This position is represented by a collective bargaining agreement. There may be more than one opening on this posting.
    Details of the position
    + Performs assigned tasks within the scope of a Certified Nursing Assistant and in accordance with PeaceHealth and general nursing policies and procedures.
    + Meets or exceeds customer needs as a patient advocate, exercises discretion in the management of patient information and assures strict patient confidentiality.
    + Reports significant changes in patient's status to the appropriate care team member.
    + Responsible for clerical duties on the unit, to include but not limited to: Accurate transcription of orders; Coordinates patient admission, discharge and transfer as applicable to unit; Coordinates patient registration, scheduling and insurance authorizations as applicable to unit; Provides effective communication linkage between all care team members.
    + Monitors, maintains and orders unit supplies.
    + Within the scope of a Nursing Assistant; demonstrates the ability to assess, plan, implement and evaluate individual patient care appropriate to the age of patients served by demonstrating knowledge of the principles of growth and development over the life span.
    What you bring
    + Required : Certified Nurse Assistant - Washington (Washington Requirement: Employees hired prior to October 1, 1997 may qualify for this position with a Registered Nursing Assistant designation from the State of Washington).
    + Required Upon Hire: Basic Life Support.
    Working conditions
    Lifting
    + Patient handling no greater than 35 lbs. without the use of assistive equipment and/or devices (NIOSH).
    + Fine motor skills to be able to grasp and control medical equipment and perform precise procedures.
    + Push/Pull: Frequently up to 45 lbs. force (i.e., WOW, medical carts).
    + Perform hands on CPR at least 20 mins using 100-125 lbs. of force (National Assoc. of EMS Physicians and AHA) Frequency should be seldom or occasionally.
    + Ability to move around area with frequent sitting.
    + Bending/ stooping/ squatting/ reaching/ kneeling frequently.
    + Lifting (non-patient) up to 20 lbs. occasionally and 5 lbs. frequently.
    Environmental Conditions
    + Exposure to biohazard, body fluids and airborne particles.
    + Must be able to complete tasks in a noisy environment.
    Mental/Visual
    + Vision and hearing required within normal limits (glasses, contacts, hearing aids permitted).
    + Ability to communicate and exchange accurate information.
    For a full position description or for questions, please contact Denise Etchison@
    PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.
    See how PeaceHealth is committed toInclusivity, Respect for Diversity and Cultural Humility ( .
    For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.
    REQNUMBER:
    This advertiser has chosen not to accept applicants from your region.
     

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