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Remote $18 - $35 per hour Shanghai Construction Group Co Ltd (SCG)

Posted 10 days ago

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Job Description

Part Time Permanent

We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will be the first point of contact for customers, responsible for handling inbound and/or outbound calls, addressing inquiries, resolving complaints, and providing exceptional service to ensure customer satisfaction.

Key Responsibilities:
  • Handle a high volume of inbound and/or outbound calls in a professional manner.
  • Respond to customer inquiries regarding products, services, billing, and account issues.
  • Resolve customer concerns efficiently and escalate complex issues when necessary.
  • Document customer interactions accurately in the system.
  • Follow communication scripts and company procedures.
  • Meet individual and team performance goals, including call quality, resolution time, and customer satisfaction.
  • Stay informed about company products, services, and promotions.
  • Participate in ongoing training and development activities.
Qualifications:
  • High school diploma or equivalent; college education is a plus.
  • Previous customer service or call center experience preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to work in a fast-paced, team-oriented environment.
  • Proficient in basic computer applications (e.g., MS Office, CRM systems).
  • Flexible schedule availability, including evenings, weekends, or holidays as needed.

Company Details

Shanghai Construction Group (Canada) Corporation is a subsidiary of the Shanghai Construction Group Co, Ltd., headquartered in Edmonton, Alberta since 2007. SCG had more than 60 years of trenchless industry experience across the globe, tunneling in populated urban areas with complicated utility congestion and complex ground conditions, including tunneling in regions with potential seismic activity. As a subsidiary, SCG Canada has full support of the SCG headquarters. Our service ranges from building construction, pipe jacking and micro-tunneling, segmental liner tunneling, shaft construction, tunnel rehabilitation and vertical jacking-up. SCG Canada is committed to always improving and innovating construction technologies, manufacturing capabilities, and project management practices.
This advertiser has chosen not to accept applicants from your region.

Call Center Specialist

Bolton, Ontario Pitch Perfect Solutions

Posted today

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Job Description

Job Description

Job Description

Let me start by saying thanks for taking the time to apply for our position. We appreciate your interest in PITCH PERFECT SOLUTIONS! VOTED THE BEST AT HOME JOB IN 2022 ( BEST PAY AND TEAM ENVIRONMENT)

HUGE COMMISSIONS

Keep in mind this is an at home position and will require high speed internet, a pc or laptop with an i5 core processor or greater, windows 10, at least 8 megs of Ram, a USB headset with mic, and the ability to plug directly into a router. NO WIFI

Please allow me to tell you a little bit about us PITCH PERFECT SOLUTIONS has been in business since 2009 and specializes in lead generation. We contact customers who expressed interest in quotes for Life insurance, Health insurance, or Medicare Supplement policies.

As a warm transfer agent, you will:

• Make outbound calls and receive incoming calls on a computer automated system. (no manual dialing involved)

• Be required to read from a script

• Verify customers information and pre-qualify customer

• Transfer the customer to a licensed insurance agent.

We pay $17/hr. (assuming you work all hours without any unexcused absences) PLUS commission and bonus' --- You will have the ability to make anywhere from $20 plus

. We pay bi-weekly and through direct deposit.

. We have a competitive commission tier structure that starts over weekly.

. We pay commission off billables. (As long as the customer stays on the line with the agent for 2 minutes or more, the transfer will become a billable.)

. We are looking for employees that can work full time Mon-Fri from 9 am to 6:00pm.

Remember: This is an AT HOME POSITION

***MUST have high speed internet and be able to plug into a router (No Wi-Fi or Hotspot)***

Please give us a call on our job hotline 1

Please say and spell your name slowly and leave a brief description of your previous experience and tell us why you think you would be a great asset to our team.

Looking forward to hearing from you soon.

Sincerely, Boris Shvarts

This advertiser has chosen not to accept applicants from your region.

Call Center Specialist

Milton, Nova Scotia Pitch Perfect Solutions

Posted today

Job Viewed

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Job Description

Job Description

Job Description

Let me start by saying thanks for taking the time to apply for our position. We appreciate your interest in PITCH PERFECT SOLUTIONS! VOTED THE BEST AT HOME JOB IN 2022 ( BEST PAY AND TEAM ENVIRONMENT)

HUGE COMMISSIONS

Keep in mind this is an at home position and will require high speed internet, a pc or laptop with an i5 core processor or greater, windows 10, at least 8 megs of Ram, a USB headset with mic, and the ability to plug directly into a router. NO WIFI

Please allow me to tell you a little bit about us PITCH PERFECT SOLUTIONS has been in business since 2009 and specializes in lead generation. We contact customers who expressed interest in quotes for Life insurance, Health insurance, or Medicare Supplement policies.

As a warm transfer agent, you will:

• Make outbound calls and receive incoming calls on a computer automated system. (no manual dialing involved)

• Be required to read from a script

• Verify customers information and pre-qualify customer

• Transfer the customer to a licensed insurance agent.

We pay $17/hr. (assuming you work all hours without any unexcused absences) PLUS commission and bonus' --- You will have the ability to make anywhere from $20 plus

. We pay bi-weekly and through direct deposit.

. We have a competitive commission tier structure that starts over weekly.

. We pay commission off billables. (As long as the customer stays on the line with the agent for 2 minutes or more, the transfer will become a billable.)

. We are looking for employees that can work full time Mon-Fri from 9 am to 6:00pm.

Remember: This is an AT HOME POSITION

***MUST have high speed internet and be able to plug into a router (No Wi-Fi or Hotspot)***

Please give us a call on our job hotline 1

Please say and spell your name slowly and leave a brief description of your previous experience and tell us why you think you would be a great asset to our team.

Looking forward to hearing from you soon.

Sincerely, Boris Shvarts

This advertiser has chosen not to accept applicants from your region.

Call Center Representative

Montréal, Quebec Reliable Parts - Canada

Posted today

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Job Description

Job Description

Job Description

ABOUT RELIABLE PARTS

We are a leading distributor of appliance parts in the US and Canadian markets. With over 60 branch locations and multiple distribution centers, we provide service to customers in multiple sectors, including extended warranty, national accounts, multi-housing, government, e-commerce, and retail spaces. We pride ourselves on the exceptional products, services, and value we add to the appliance parts service and repair industry.

We are also proud of our exceptional employees. They ensure that all orders and inquiries are researched and handled knowledgeably and professionally, and we provide the training they need to succeed. Because of their dependability, we consider them a big part of our success. In turn, we offer opportunities for growth and relocation, as well as great benefits and supportive management that make our growing business an industry leader.

About the Position:

We are seeking a talented Permanent Full-time "Customer Service Representative" who possesses a strong commitment to work and who thrives in a busy, challenging, team-oriented environment. If you are motivated, have a "can do" attitude and a desire to learn and grow with an organization, this opportunity is for you!

We are a Team Oriented Environment who likes to have fun

No Outbound or Cold Calling to Customers

All Inbound Calls only! Quality Customer Service Driven and not Sales Driven

Position is Full-Time 40 Hours and 5 days a week.

Normal Office hours of 8:30 AM to 5:00 PM

Come and Join our Fast Growing, Continued Growth, and Vibrant Call Center

PRIMARY RESPONSIBILITIES:

  • Answer phones and respond to Customer requests
  • Look up part and model numbers for applicable Appliances
  • Place Customer orders in computer system
  • Transfer customer calls to appropriate Employee or Branch
  • Identify, Research, and Resolve customer issues using the computer system

KNOWLEDGE AND SKILL REQUIREMENTS:

  • Strong command of English with pleasant and professional phone mannerisms
  • Exceptional customer service skills
  • Strong written and oral communication skills
  • Excellent organizational skills
  • Computer literate
  • Team player
  • Appliance parts knowledge would be an asset
  • Bilingual English/French

Expected start date: ASAP

Job Types: Full-time, Permanent

Schedule:

  • 8 hour shift

Benefits:

We provide great benefits, including extended health care, dental care holidays, paid time off (PTO), employee discounts, and disability. If this sounds like the right opportunity for you, apply today!



Job Posted by ApplicantPro

This advertiser has chosen not to accept applicants from your region.

Call Center Specialist

Vaughan, Ontario Pitch Perfect Solutions

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Job Description

Let me start by saying thanks for taking the time to apply for our position. We appreciate your interest in PITCH PERFECT SOLUTIONS! VOTED THE BEST AT HOME JOB IN 2022 ( BEST PAY AND TEAM ENVIRONMENT)

HUGE COMMISSIONS

Keep in mind this is an at home position and will require high speed internet, a pc or laptop with an i5 core processor or greater, windows 10, at least 8 megs of Ram, a USB headset with mic, and the ability to plug directly into a router. NO WIFI

Please allow me to tell you a little bit about us PITCH PERFECT SOLUTIONS has been in business since 2009 and specializes in lead generation. We contact customers who expressed interest in quotes for Life insurance, Health insurance, or Medicare Supplement policies.

As a warm transfer agent, you will:

• Make outbound calls and receive incoming calls on a computer automated system. (no manual dialing involved)

• Be required to read from a script

• Verify customers information and pre-qualify customer

• Transfer the customer to a licensed insurance agent.

We pay $17/hr. (assuming you work all hours without any unexcused absences) PLUS commission and bonus' --- You will have the ability to make anywhere from $20 plus

. We pay bi-weekly and through direct deposit.

. We have a competitive commission tier structure that starts over weekly.

. We pay commission off billables. (As long as the customer stays on the line with the agent for 2 minutes or more, the transfer will become a billable.)

. We are looking for employees that can work full time Mon-Fri from 9 am to 6:00pm.

Remember: This is an AT HOME POSITION

***MUST have high speed internet and be able to plug into a router (No Wi-Fi or Hotspot)***

Please give us a call on our job hotline 1

Please say and spell your name slowly and leave a brief description of your previous experience and tell us why you think you would be a great asset to our team.

Looking forward to hearing from you soon.

Sincerely, Boris Shvarts

This advertiser has chosen not to accept applicants from your region.

Call Center Specialist

Mississauga, Ontario Pitch Perfect Solutions

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Job Description

Let me start by saying thanks for taking the time to apply for our position. We appreciate your interest in PITCH PERFECT SOLUTIONS! VOTED THE BEST AT HOME JOB IN 2022 ( BEST PAY AND TEAM ENVIRONMENT)

HUGE COMMISSIONS

Keep in mind this is an at home position and will require high speed internet, a pc or laptop with an i5 core processor or greater, windows 10, at least 8 megs of Ram, a USB headset with mic, and the ability to plug directly into a router. NO WIFI

Please allow me to tell you a little bit about us PITCH PERFECT SOLUTIONS has been in business since 2009 and specializes in lead generation. We contact customers who expressed interest in quotes for Life insurance, Health insurance, or Medicare Supplement policies.

As a warm transfer agent, you will:

• Make outbound calls and receive incoming calls on a computer automated system. (no manual dialing involved)

• Be required to read from a script

• Verify customers information and pre-qualify customer

• Transfer the customer to a licensed insurance agent.

We pay $17/hr. (assuming you work all hours without any unexcused absences) PLUS commission and bonus' --- You will have the ability to make anywhere from $20 plus

. We pay bi-weekly and through direct deposit.

. We have a competitive commission tier structure that starts over weekly.

. We pay commission off billables. (As long as the customer stays on the line with the agent for 2 minutes or more, the transfer will become a billable.)

. We are looking for employees that can work full time Mon-Fri from 9 am to 6:00pm.

Remember: This is an AT HOME POSITION

***MUST have high speed internet and be able to plug into a router (No Wi-Fi or Hotspot)***

Please give us a call on our job hotline 1

Please say and spell your name slowly and leave a brief description of your previous experience and tell us why you think you would be a great asset to our team.

Looking forward to hearing from you soon.

Sincerely, Boris Shvarts

This advertiser has chosen not to accept applicants from your region.

Call Center Specialist

Niagara Falls, Ontario Pitch Perfect Solutions

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Job Description

Let me start by saying thanks for taking the time to apply for our position. We appreciate your interest in PITCH PERFECT SOLUTIONS! VOTED THE BEST AT HOME JOB IN 2022 ( BEST PAY AND TEAM ENVIRONMENT)

HUGE COMMISSIONS

Keep in mind this is an at home position and will require high speed internet, a pc or laptop with an i5 core processor or greater, windows 10, at least 8 megs of Ram, a USB headset with mic, and the ability to plug directly into a router. NO WIFI

Please allow me to tell you a little bit about us PITCH PERFECT SOLUTIONS has been in business since 2009 and specializes in lead generation. We contact customers who expressed interest in quotes for Life insurance, Health insurance, or Medicare Supplement policies.

As a warm transfer agent, you will:

• Make outbound calls and receive incoming calls on a computer automated system. (no manual dialing involved)

• Be required to read from a script

• Verify customers information and pre-qualify customer

• Transfer the customer to a licensed insurance agent.

We pay $17/hr. (assuming you work all hours without any unexcused absences) PLUS commission and bonus' --- You will have the ability to make anywhere from $20 plus

. We pay bi-weekly and through direct deposit.

. We have a competitive commission tier structure that starts over weekly.

. We pay commission off billables. (As long as the customer stays on the line with the agent for 2 minutes or more, the transfer will become a billable.)

. We are looking for employees that can work full time Mon-Fri from 9 am to 6:00pm.

Remember: This is an AT HOME POSITION

***MUST have high speed internet and be able to plug into a router (No Wi-Fi or Hotspot)***

Please give us a call on our job hotline 1

Please say and spell your name slowly and leave a brief description of your previous experience and tell us why you think you would be a great asset to our team.

Looking forward to hearing from you soon.

Sincerely, Boris Shvarts

This advertiser has chosen not to accept applicants from your region.
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Call Center Specialist

Hamilton, Ontario Pitch Perfect Solutions

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Job Description

Let me start by saying thanks for taking the time to apply for our position. We appreciate your interest in PITCH PERFECT SOLUTIONS! VOTED THE BEST AT HOME JOB IN 2022 ( BEST PAY AND TEAM ENVIRONMENT)

HUGE COMMISSIONS

Keep in mind this is an at home position and will require high speed internet, a pc or laptop with an i5 core processor or greater, windows 10, at least 8 megs of Ram, a USB headset with mic, and the ability to plug directly into a router. NO WIFI

Please allow me to tell you a little bit about us PITCH PERFECT SOLUTIONS has been in business since 2009 and specializes in lead generation. We contact customers who expressed interest in quotes for Life insurance, Health insurance, or Medicare Supplement policies.

As a warm transfer agent, you will:

• Make outbound calls and receive incoming calls on a computer automated system. (no manual dialing involved)

• Be required to read from a script

• Verify customers information and pre-qualify customer

• Transfer the customer to a licensed insurance agent.

We pay $17/hr. (assuming you work all hours without any unexcused absences) PLUS commission and bonus' --- You will have the ability to make anywhere from $20 plus

. We pay bi-weekly and through direct deposit.

. We have a competitive commission tier structure that starts over weekly.

. We pay commission off billables. (As long as the customer stays on the line with the agent for 2 minutes or more, the transfer will become a billable.)

. We are looking for employees that can work full time Mon-Fri from 9 am to 6:00pm.

Remember: This is an AT HOME POSITION

***MUST have high speed internet and be able to plug into a router (No Wi-Fi or Hotspot)***

Please give us a call on our job hotline 1

Please say and spell your name slowly and leave a brief description of your previous experience and tell us why you think you would be a great asset to our team.

Looking forward to hearing from you soon.

Sincerely, Boris Shvarts

This advertiser has chosen not to accept applicants from your region.

Call Center Representative

Vancouver, British Columbia Nurse Next Door Home Care Services

Posted today

Job Viewed

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Job Description

Job Description

Job Description

As a Scheduling Specialist , you will answer inbound calls and schedule Client visits by finding the Perfect Match Caregiver using the Alayacare booking system. You will surpass response times, scheduling, and documentation standards to provide the highest level of care and service to our Clients, Franchise Partners and Caregivers. We offer a premium service that requires customer service-oriented professionals who thrive in fast-paced, self-led environments where you can add value with your detailed, accurate work in a time-sensitive manner. You will contribute to Care Services by being operationally excellent through consistent delivery of service level commitments and adherence to One Best Way processes, workflows and systems. You are observant and thrive on delivering exceptional customer service and client outcomes while doing whatever it takes to bring peace.

You embody our four core values: Admire People, Find a Better Way, WOW Customer Experience, and Passionate About Making a Difference.
For more information, visit or watch our Culture video:

What You Will Lead:

  • Deliver WOW customer service experience in every interaction with Clients, Caregivers and Franchise teams to exceed customer service standards while surpassing call hold times
  • Utilize the Alayacare platform for scheduling, follow workflows, follow one Best Way processes, and establish communication channels to promote efficiency and drive accurate data for business insights
  • Deliver on a Peace of Mind by ensuring that all Caregivers clock in for their visits and escalate no-show situations with a sense of urgency, conducting investigations as required within 22 minutes of the visit start time
  • Schedule and book Client visits using the scheduling platform at least 14 days out, find the Perfect Match Caregiver for each Client and complete documentation as required
  • Respond to Caregiver questions regarding schedules and visit offers
  • Update Client and Client Contacts on any changes to service, keeping accurate and detailed documentation in our system
  • Resolve Franchise Partner issues with One Best Way and operational excellence in mind
  • Be an active team member and contribute to process improvement initiatives that make Care Services a high performing team
  • Provide fast and easy access to Clients and Caregivers by answering a high volume of inbound calls in 30 seconds or less

What you will bring to Nurse Next Door:

  • A minimum of 2 years of experience in a customer service role
  • Strong organizational skills with a proven ability to manage many ongoing tasks
  • Excellent verbal and written communication skills
  • A professional and friendly attitude to quickly develop rapport with clients over the phone
  • Availability from 1:30 PM onwards Tuesday to Saturday. Must be flexible 

As a Nurse Next Door employee you will receive:

  • Flexible Benefits plans to meet your needs.
  • Personal and Health Spending Accounts to support your pursuit for wellness
  • Competitive base salary
  • Profit-sharing bonus plan
  • Employee recognition and fun!

This advertiser has chosen not to accept applicants from your region.

Call Center Specialist

Ottawa, Ontario Pitch Perfect Solutions

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Job Description

Let me start by saying thanks for taking the time to apply for our position. We appreciate your interest in PITCH PERFECT SOLUTIONS! VOTED THE BEST AT HOME JOB IN 2022 ( BEST PAY AND TEAM ENVIRONMENT)

HUGE COMMISSIONS

Keep in mind this is an at home position and will require high speed internet, a pc or laptop with an i5 core processor or greater, windows 10, at least 8 megs of Ram, a USB headset with mic, and the ability to plug directly into a router. NO WIFI

Please allow me to tell you a little bit about us PITCH PERFECT SOLUTIONS has been in business since 2009 and specializes in lead generation. We contact customers who expressed interest in quotes for Life insurance, Health insurance, or Medicare Supplement policies.

As a warm transfer agent, you will:

• Make outbound calls and receive incoming calls on a computer automated system. (no manual dialing involved)

• Be required to read from a script

• Verify customers information and pre-qualify customer

• Transfer the customer to a licensed insurance agent.

We pay $17/hr. (assuming you work all hours without any unexcused absences) PLUS commission and bonus' --- You will have the ability to make anywhere from $20 plus

. We pay bi-weekly and through direct deposit.

. We have a competitive commission tier structure that starts over weekly.

. We pay commission off billables. (As long as the customer stays on the line with the agent for 2 minutes or more, the transfer will become a billable.)

. We are looking for employees that can work full time Mon-Fri from 9 am to 6:00pm.

Remember: This is an AT HOME POSITION

***MUST have high speed internet and be able to plug into a router (No Wi-Fi or Hotspot)***

Please give us a call on our job hotline 1

Please say and spell your name slowly and leave a brief description of your previous experience and tell us why you think you would be a great asset to our team.

Looking forward to hearing from you soon.

Sincerely, Boris Shvarts

This advertiser has chosen not to accept applicants from your region.
 

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