1,890 Call Center jobs in Canada

EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.
Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, re-manufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.
Are you a driven candidate with solid experience? If so, we are looking for you! We are growing rapidly and looking for a Call Center Service Advisor who will partner with our team. The role is located at our Acheson, Alberta location. You will be responsible for providing quality products to our customers in a timely, cost-efficient manner.
THE IDEAL CANDIDATE
You understand the heavy equipment business and have a drive for being an active part of solutions. You set the bar high and set an example for other leaders and colleagues on how to work collaboratively with the highest level of integrity.
Essential Duties and Responsibilities
- Timely answers inbound e-mails and phone calls related to service issues.
- Identifies problems and services by listening to customer's description of symptoms, clarifying de-scription of problems.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database sys-tem.
- Communicate with parts department to determine and locate part numbers for units.
- Maintains primary communication channel with customer by providing timeline estimates, answer-ing questions and concerns, arranging towing and temporary transportation, and communicating sta-tus updates to customer.
- Expectation to continually learn about products we carry. Training opportunities will be provided, but separate research and review may be required.
- Process invoices and payments for service repairs.
- Verifies warranty and service contract coverage by examining records and papers, explaining provi-sions.
- Contact fleet management companies that require authorization to start work or require estimates before authorizing repairs to begin.
Required Skills and Qualifications
Qualifications include:
- Knowledge of aerial vehicles, equipment, and heavy & light duty trucks
- Previous experience in a similar role
- Extremely detail oriented and accurate
- General mechanical aptitude and experience with parts required. Knowledge of hydraulic, heavy equipment, diesel truck and/or farm equipment preferred.
- This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position.
- Listening: Taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Sharing information: Talk to others to convey information effectively.
- Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclu-sions, or approaches to problems.
- Identify complex problems and reviewing related information to develop and evaluate options and implement solutions.
BENEFITS
- 401(k) with Employer Match
- Competitive Health Care
- Dental, Vision, and Life Insurance
- Paid Vacation, Sick and Holidays
- STD/ LTD
- Partner Discounts
- Investment in Employee Development
Equal Employment Opportunity Employer
Custom Truck One Source provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, reli-gion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description

Job Description

Seeking Inside Sales Representatives to join our growing team of associates.

An ideal candidate will be an ambitious self-starter, not intimidated by making 100+ cold calls, surrounded by an experienced, well-connected team.

Job Description:

Responsible for identifying and contacting prospects, responsible for responding to inbound requests, cold-calling into prospect companies-including new and existing clients, qualifying potential opportunities, and scheduling initial product presentations between prospects and our sales team.

Monday to Friday 8am-5pm

As a Representative, you will receive:

• Full-Time opportunity
• Great earning potential
• Term and residual income
• Weekly and quarterly incentive programs
• All-inclusive sales trips
• Ongoing training to increase your skills and make you a more effective salesperson.

The Representative position is an entry level opportunity with growth potential.

We seek only self-motivated individuals who are looking for a higher level of compensation and are willing to work hard to achieve it. We are also looking for Representatives who can communicate effectively and think on their feet, as those who have these skills are our most successful reps.

Other requirements for the Representative include:

• Willingness to learn and grow your skills.
• Positive, energetic attitude that is brought to work each day.
• Ability to read, write and understand English proficiently.

What makes this opportunity unique is the idea of treating each as an individual. We care about our team and strive to give them the tools they need to succeed. We offer a very friendly company culture where everyone works together to get the job done.

We are also a rapidly expanding company who can offer tremendous growth opportunities.

To learn more about the opportunity, apply today!

Job Description

Job Description

Seeking Inside Sales Representatives to join our growing team of associates.

An ideal candidate will be an ambitious self-starter, not intimidated by making 100+ cold calls, surrounded by an experienced, well-connected team.

Job Description:

Responsible for identifying and contacting prospects, responsible for responding to inbound requests, cold-calling into prospect companies-including new and existing clients, qualifying potential opportunities, and scheduling initial product presentations between prospects and our sales team.

Monday to Friday 8am-5pm

As a Representative, you will receive:

• Full-Time opportunity
• Great earning potential
• Term and residual income
• Weekly and quarterly incentive programs
• All-inclusive sales trips
• Ongoing training to increase your skills and make you a more effective salesperson.

The Representative position is an entry level opportunity with growth potential.

We seek only self-motivated individuals who are looking for a higher level of compensation and are willing to work hard to achieve it. We are also looking for Representatives who can communicate effectively and think on their feet, as those who have these skills are our most successful reps.

Other requirements for the Representative include:

• Willingness to learn and grow your skills.
• Positive, energetic attitude that is brought to work each day.
• Ability to read, write and understand English proficiently.

What makes this opportunity unique is the idea of treating each as an individual. We care about our team and strive to give them the tools they need to succeed. We offer a very friendly company culture where everyone works together to get the job done.

We are also a rapidly expanding company who can offer tremendous growth opportunities.

To learn more about the opportunity, apply today!

Job Description

Job Description

Seeking Inside Sales Representatives to join our growing team of associates.

An ideal candidate will be an ambitious self-starter, not intimidated by making 100+ cold calls, surrounded by an experienced, well-connected team.

Job Description:

Responsible for identifying and contacting prospects, responsible for responding to inbound requests, cold-calling into prospect companies-including new and existing clients, qualifying potential opportunities, and scheduling initial product presentations between prospects and our sales team.

Monday to Friday 8am-5pm

As a Representative, you will receive:

• Full-Time opportunity
• Great earning potential
• Term and residual income
• Weekly and quarterly incentive programs
• All-inclusive sales trips
• Ongoing training to increase your skills and make you a more effective salesperson.

The Representative position is an entry level opportunity with growth potential.

We seek only self-motivated individuals who are looking for a higher level of compensation and are willing to work hard to achieve it. We are also looking for Representatives who can communicate effectively and think on their feet, as those who have these skills are our most successful reps.

Other requirements for the Representative include:

• Willingness to learn and grow your skills.
• Positive, energetic attitude that is brought to work each day.
• Ability to read, write and understand English proficiently.

What makes this opportunity unique is the idea of treating each as an individual. We care about our team and strive to give them the tools they need to succeed. We offer a very friendly company culture where everyone works together to get the job done.

We are also a rapidly expanding company who can offer tremendous growth opportunities.

To learn more about the opportunity, apply today!

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. 1. Responsible for managing a whole lot of incoming and outgoing calls in the operations. 2. Identify the needs of the client and find a solution to them. 3. Answering inbound calls, converting them to leads, and later to towing jobs. WORK CONDITION 1. Full Time Remote 2. Pacific Time Zone 3. Weekly Payout 4. Salary ($ 12.00 USD/hr + bonus/incentives) 5. Shift-based — in a Call Center that works 24/7. Requirements

1. Computer Specifications

Minimum Intel Specs

Processor: Core i7 8th generation (and above)

                Core i5 10th generation (and above)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Minimum AMD Specs

Processor: AMD Ryzen 5,7,9 (Minimum series 3600)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Macintosh Specs

Processor: Core i7/ i5 / M1/ M2

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

2.   Main Internet Speed Requirement

Jitter: below 10ms

Latency: below 160ms

Upload: more than 25mbps

Download more than 40 mbps

Using internet speedtest: 

VoIP Speed Test | 8x8   // Aircall’s VoIP Speed Test | Aircall//  VoIP Speed Test: Check Your Network Reliability (getvoip.com)

3. Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples:   Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)

4. Internet Backup   (Secondary internet)

Jitter: below 10ms

Latency: below 160ms

Upload: minimum of 25mbps

Download: minimum of 25mbps

Power and Internet Backup is a MUST.

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. 1. Responsible for managing a whole lot of incoming and outgoing calls in the operations. 2. Identify the needs of the client and find a solution to them. 3. Answering inbound calls, converting them to leads, and later to towing jobs. WORK CONDITION 1. Full Time Remote 2. Pacific Time Zone 3. Weekly Payout 4. Salary ($ 12.00 USD/hr + bonus/incentives) 5. Shift-based — in a Call Center that works 24/7. Requirements

1. Computer Specifications

Minimum Intel Specs

Processor: Core i7 8th generation (and above)

                Core i5 10th generation (and above)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Minimum AMD Specs

Processor: AMD Ryzen 5,7,9 (Minimum series 3600)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Macintosh Specs

Processor: Core i7/ i5 / M1/ M2

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

2.   Main Internet Speed Requirement

Jitter: below 10ms

Latency: below 160ms

Upload: more than 25mbps

Download more than 40 mbps

Using internet speedtest: 

VoIP Speed Test | 8x8   // Aircall’s VoIP Speed Test | Aircall//  VoIP Speed Test: Check Your Network Reliability (getvoip.com)

3. Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples:   Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)

4. Internet Backup   (Secondary internet)

Jitter: below 10ms

Latency: below 160ms

Upload: minimum of 25mbps

Download: minimum of 25mbps

Power and Internet Backup is a MUST.