247 Primary Support jobs in Canada

Job Description

Position : Primary Support Partner (PSW)

Status : Part-Time

Department : Staffing Resource Team

SALARY: $27.14 - $28.39/hour

Hours of Work: 12 hour rotating shifts, Days, evenings, nights and weekend shifts

Position Summary :

As a member of the Staffing Resource Team (SRT), the Primary Support Worker is responsible for assigned functions as an unregulated care provider that supports the health care team in assisting patients in activities of daily living, and supports the effective operations of patient care areas. The Primary Support Partner provides non-nursing personal care and related assistance to patients, assists the regulated health care professional members of the team in providing a safe and well-maintained environment for patients, staff and visitors. The Primary Support Partner shall provide care consistent with the unit specific duties within the scope of the classification and in accordance with Hospital policies and procedures.

The Staffing Resource Team is a staffing model that consists of Registered Nurses (RN), Registered Practical Nurses (RPN) and Primary Support Partners (PSP) who provide resources to nursing units/departments within Brockville General Hospital (BGH). Resource Team members are responsible for responding to increasing acuity needs and replacing existing vacancies which arise throughout the Hospital. Resource Team Members will be pre-booked as the need arises and opportunities will be provided to familiarize the Resource Nurses to all nursing units required to work within.

Requirements :

Education and Experience:

• Secondary School Graduation Diploma or recognized equivalent
• Successful completion of a Personal Support Worker Program from an accredited educational institution
• Demonstrated experience working with a geriatric population and/or medical surgical patients
• Preference to individuals who have had related client/patient care experience in a long-term care facility or hospital
• Gentle Persuasive Approaches training and Non-Violent Crisis Intervention training preferred

Skills and Abilities:

• Excellent communication and interpersonal skills
• Demonstrated ability to relate in a respectful, tactful and sensitive manner with patients, staff and visitors
• Demonstrated ability to work independently and as a member of a team
• Work requires periods of walking, sitting, bending, lifting, pushing and pulling in order to provide direct assistance to patients
• Good attendance and availability required

Job Description

Position : Primary Support Partner (PSW)

Status : Part-Time

Department : Staffing Resource Team

SALARY: $27.14 - $28.39/hour

Hours of Work: 12 hour rotating shifts, Days, evenings, nights and weekend shifts

Position Summary :

As a member of the Staffing Resource Team (SRT), the Primary Support Worker is responsible for assigned functions as an unregulated care provider that supports the health care team in assisting patients in activities of daily living, and supports the effective operations of patient care areas. The Primary Support Partner provides non-nursing personal care and related assistance to patients, assists the regulated health care professional members of the team in providing a safe and well-maintained environment for patients, staff and visitors. The Primary Support Partner shall provide care consistent with the unit specific duties within the scope of the classification and in accordance with Hospital policies and procedures.

The Staffing Resource Team is a staffing model that consists of Registered Nurses (RN), Registered Practical Nurses (RPN) and Primary Support Partners (PSP) who provide resources to nursing units/departments within Brockville General Hospital (BGH). Resource Team members are responsible for responding to increasing acuity needs and replacing existing vacancies which arise throughout the Hospital. Resource Team Members will be pre-booked as the need arises and opportunities will be provided to familiarize the Resource Nurses to all nursing units required to work within.

Requirements :

Education and Experience:

• Secondary School Graduation Diploma or recognized equivalent
• Successful completion of a Personal Support Worker Program from an accredited educational institution
• Demonstrated experience working with a geriatric population and/or medical surgical patients
• Preference to individuals who have had related client/patient care experience in a long-term care facility or hospital
• Gentle Persuasive Approaches training and Non-Violent Crisis Intervention training preferred

Skills and Abilities:

• Excellent communication and interpersonal skills
• Demonstrated ability to relate in a respectful, tactful and sensitive manner with patients, staff and visitors
• Demonstrated ability to work independently and as a member of a team
• Work requires periods of walking, sitting, bending, lifting, pushing and pulling in order to provide direct assistance to patients
• Good attendance and availability required

Job Description

Position : Primary Support Partner (PSW)

Status : Part-Time

Department : Staffing Resource Team

SALARY: $27.14 - $28.39/hour

Hours of Work: 12 hour rotating shifts, Days, evenings, nights and weekend shifts

Position Summary :

As a member of the Staffing Resource Team (SRT), the Primary Support Worker is responsible for assigned functions as an unregulated care provider that supports the health care team in assisting patients in activities of daily living, and supports the effective operations of patient care areas. The Primary Support Partner provides non-nursing personal care and related assistance to patients, assists the regulated health care professional members of the team in providing a safe and well-maintained environment for patients, staff and visitors. The Primary Support Partner shall provide care consistent with the unit specific duties within the scope of the classification and in accordance with Hospital policies and procedures.

The Staffing Resource Team is a staffing model that consists of Registered Nurses (RN), Registered Practical Nurses (RPN) and Primary Support Partners (PSP) who provide resources to nursing units/departments within Brockville General Hospital (BGH). Resource Team members are responsible for responding to increasing acuity needs and replacing existing vacancies which arise throughout the Hospital. Resource Team Members will be pre-booked as the need arises and opportunities will be provided to familiarize the Resource Nurses to all nursing units required to work within.

Requirements :

Education and Experience:

• Secondary School Graduation Diploma or recognized equivalent
• Successful completion of a Personal Support Worker Program from an accredited educational institution
• Demonstrated experience working with a geriatric population and/or medical surgical patients
• Preference to individuals who have had related client/patient care experience in a long-term care facility or hospital
• Gentle Persuasive Approaches training and Non-Violent Crisis Intervention training preferred

Skills and Abilities:

• Excellent communication and interpersonal skills
• Demonstrated ability to relate in a respectful, tactful and sensitive manner with patients, staff and visitors
• Demonstrated ability to work independently and as a member of a team
• Work requires periods of walking, sitting, bending, lifting, pushing and pulling in order to provide direct assistance to patients
• Good attendance and availability required

Job Description

JSI is looking for a candidate with system administration and software development experience in a Windows and/or Linux environment with a strong interest in working and learning about networking, unified communications, and application layer standards and protocols, as well as with scripting and some programming languages.

The team you would be joining is a day-to-day, 24/7 operational support team, where you will be exposed to daily challenges and issues for geographically diverse customers, in a fast-moving environment that will demand an ability to problem solve and deal with many different issues at the same time. The skills you develop in this team will be invaluable and rewarding for your future endeavors.

Note that fluency in English and the ability to obtain and maintain up to a Top-Secret security clearance (Canada) are mandatory requirements for this position. Bilingualism or proficiency in French would be an asset.

Responsibilities include, but are not limited to:

• Provide accurate and timely response and resolution to daily customer support issues.
• Deliver effective and concise verbal and written communications.
• Maintain system configurations and contribute to technology roadmap for customer systems.
• Analyze customer systems for software upgrades to ensure minimal impact to customer operations.
• Assist Engineering to diagnose/replicate technical issues.
• Provide support to Engineering for procedural documentation validation and testing to ensure that all technical documentation meets the needs of Technical Support.
• Help maintain corresponding documentation for Technical Support staff via KB articles and support related procedures.
• Participate in complex/Tier 3 engineering issues to assist with root cause analysis and/or work around solutions.
• Maintain an industry watch and interface with service providers to gather/analyze and report status/updates for new and existing interface protocol and standards requirements.
• Provide technical consultation to customers when required.
• Travel to customer site as required in support of complex technical issues or perform system maintenance. This can include international as well as domestic travel.
• Perform other related duties as assigned by team Management.
• Effectively use software including SQL, Wireshark, MS Office Suite, Cisco Webex.
• Dynamically shift priorities and adapt to changes to meet organizational and department requirements.
• Periodically perform weekend on-call duties.
• Provide occasional after-hours support during evenings and weekends for production application and server upgrades and patching.
• Provide on call 24-hour support during critical and business priority situations.
• Work on a rotational shift between the hours of 06:00AM to 8:00PM Eastern Time Monday to Friday.
• Dynamically shift priorities and adapt to ongoing changes in process, systems, or organizational structures to meet organizational and department requirements.
• Meet tight deadlines or schedules under pressure or stressful situations
• Escalate issues to the appropriate resource or Management
• Ability to work from home, when required, in a secure, private location where others cannot see or hear what you are doing.
• Must be willing to work a minimum of 2 days per week in office.

Education and Experience

• Degree, diploma, or certification in Computer Science or an equivalent combination of education and experience.
• A minimum of 5 years’ experience coordinating resolution of technical and business problems while managing multiple tasks and priorities
• A minimum of 5 years’ experience investigating and troubleshooting complex application and infrastructure availability and performance issues.
• Mandatory experience:
  • Supporting and troubleshooting Windows Server and Desktop solutions.
  • Supporting and troubleshooting LAN/WAN networks, VPNs, routing, subnets, and related hardware (switches, routers, firewalls).
• Preferred experience:
  • Experience with Linux, DataStax, Cassandra, Puppet, VMware/vSphere
  • Experience with ISDN, PRI & BRI, DSL and Remote Access technologies.
  • Experience with Dell PowerEdge and VRTX series servers
  • Experience with Atlassian Confluence, Microsoft Dynamics NAV, Cisco Webex, Azure DevOps Server
  • Working with ticketing software to create and maintain up to date and detailed support tickets

Additional Competencies

Demonstrated ability to:

• Apply principles of logical or technical thinking and creative problem-solving skills to a wide range of intellectual and practical problems.
• Effectively work independently as well as within a team environment.
• Build positive relationships to advance business relationships, knowledge, innovation, to meet TS and customers’ needs.
• Demonstrate integrity, creativity, and enthusiasm in achieving results.
• Use strong oral and written communication and interpersonal skills to effectively present technical information, respond to questions from staff and customers, and act as a resource for providing detailed reports effectively to diverse groups of people at various levels within an organization.  
• Be extremely motivated, possessing strong analytical, listening, and interpretive skills to facilitate leadership.   
• Have a strong understanding of deadlines and commitment to schedules. 
• De-escalate conflicts or stressful situations.

Founded in 1979, this privately-owned technology company is the North American leader in designing and developing acquisition, collection and analysis solutions for law enforcement and intelligence communities.

With 4Sight – JSI’s single, unified, product suite – customers can combine any number of disparate data sources into a highly intuitive, visually-focused platform. The result? JSI’s customers spend less time working with data and more time seeing patterns, understanding trends, and gaining perspective (and making the world a safer place).

With over 400 employees and a strong, growing global presence in Canada, the U.S., Australia, and Germany, JSI is not only the dominant player in its industry, it is also known for its fun, high-performing, purpose-driven corporate culture.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), JSI will provide accommodation-accessible formats, and communication supports for the interview process upon request.

Job Description

CCTV Direct is a 20-year Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

Job Description

Who we are…

Modern Campus empowers 2,000+ higher education institutions to thrive when transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt, and administrative complexity.
The Modern Campus learner-to-earner lifecycle platform power solutions for web content management, conversational text messaging, catalog and curriculum management, career pathways, student engagement and development, and non-traditional student management. The result: innovative institutions engage their modern learners for life, while providing modern administrators with the tool needed to streamline workflows and drive high efficiency.
Learn how Modern Campus is leading the modern learner-to-earner movement at moderncampus.com and follow us on LinkedIn.

What’s the role?

The Technical Support Specialist provides technical support to customers for Modern Campus’ web content management system CMS, CMS, support ticket triage, and first level support for CMS and related modules.

• Maintains technical expertise and knowledge of products and services offered by the company, including CMS and all available modules ‒ proficient in functionality, features, and limitations.
• Provides customer service support via all channels in a timely and courteous manner. Channels include but are not limited to phone, email, and live chat.
• Manages time effectively to prioritize and provide prompt responses to customer inquiries while remaining within established support boundaries.
• Demonstrates a sense of ownership, urgency, and focuses primarily on the customer
• Thoroughly documents all relevant information for each case in Zendesk.
• Asks appropriate questions and reviews case history to fully understand what the customer is reporting.
• Applies critical thinking and sound judgment in resolving issues.
• Consults relevant documentation to research information and solutions, including Zendesk, JIRA, LMS, Support Center, and internal support documentation.
• Uses XSL, HTML, CSS, JavaScript, and other web programming languages to accomplish tasks.
• Uses effective writing, verbal, and presentation skills in composing written materials, responding to emails, and regular interaction to solve work related problems and concerns.
• Follows established escalation procedures and guidelines as appropriate, working with Modern Campus Support personnel and following directives from those in supervisor positions.

• Bachelor’s Degree in or College Diploma in Computer Science, Information Technology or a similar field
• Minimum +1 year experience working for technology related or higher education organizations or equivalent
• Exposure to web site development "hand coding"
• Exposure with HTML, XHTML, CSS, and JavaScript
• Working knowledge of PHP or ASP, or other scripting languages a plus
• Proficient with Windows and comfortable with Macintosh
• Excellent written and verbal communication skills
• Service and teamwork orientation
• Ability to think logically and communicate clearly

• The base salary range* for this full-time position is between $40,000 - $52,000
• Remote first workplace!
• Rewards and recognition programs
• Learning and development opportunities
• You will make a difference every day for universities trying to grow and students trying to learn.

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Job Description

Salary:

WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE?

You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a difference in your community.

How do we ensure that smile?

• We are fun people.
• We are people who take pride in being themselves and are confident in the help we bring to those around us.
• We get genuine joy from making others around us feel heard, helped, and happy.

If you know what we are talking about, then you are in the right place in your job search journey.

It's a great time to join our team and grow with us.

Idealogical has been in business since 1995. We have continuously worked towards giving our employees and clients access to all the tools and benefits of working with a larger firm while maintaining the empathy and nimbleness of a small business. We take pride in what we do, have a few laughs, stay relatively casual, and deliver best-in-class service.

We are looking for a kickass Technical Support Specialist to join our team.

Our company culture is everything to us, so please look atour core valuesand see if they speak to you before applying for this position.

Your code word for success is smile.

Who are we looking for, you ask?

We are looking for someone to join our Technical Service team who can have fun while working independently within a team in a fast-paced, ever-so-challenging work environment. YOUR creativity, energy and attention-to-detail attitude is what we need to augment our growing team of A-list talent.

WHAT WILL YOU BE DOING

In this role, you will be working under the direct supervision of the Technical Leadership in the service delivery team and will be responsible for the following:

• Provide our clients with intermediate technical support and escalate as required while following Service Level Agreement (SLA) guidelines.
• Follow a ticket journey from beginning to end using our PSA tool.
• Make our clients feel heard, helped, and happy at every interaction.
• Watch the consoles for new alerts and take action when required.
• Liaise with vendors to oversee installation, resolve adaptation issues, and support new technologies.
• Account for resources invested in the client and Idealogical related tasks.
• On-call duties as defined in the Idealogical after-hours policy.

WHAT YOU BRING TO THE TABLE

Must-Have Skills & Qualifications

College diploma or University degree and 3 years of equivalent work experience.

Microsoft Certified Professional MS-100, MS-101 or MD-100 or MD-101.

Expert knowledge of computer hardware, including IBM, Lenovo, and Fortinet Firewalls.

Application support experience with ConnectWise Automate & Manage.

VMware Certification.

CompTIA Security+.

Valid Driver's license and reliable method of transportation.

Legally able to work in Canada.

Preferred Skills & Qualifications

• Experience with Apple, Backup and BDR solutions, and Web-Based Email Security platforms.
  
• Experience with desktop and server operating systems, including all Microsoft solutions on-premise and cloud-based.
• A desire to mentor, guide and motivate other technical staff to help them succeed.
  

Key To Succeed in This Role

• Strong understanding of the organization's goals and objectives.
• Empathy, compassion, sense of humour.
• Exceptional written and oral communication skills.
• Outstanding interpersonal skills, with a focus on listening and questioning skills.
• Strong documentation skills.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Ability to take on challenges that require critical thinking and decision-making skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Stay up-to-date with educational goals to further professional development.
• Dont take yourself too seriously.

WHAT CAN YOU EXPECT OF US

By joining Idealogical, you will work with some of the industry's brightest and most experienced people in an environment where you are challenged to be the best in everything you do. Idealogical is where you can grow and develop your career in a meaningful way.

We have folks that have been with us for 5 years, 10 years, 15 years and 28 years. Our team members rarely leave us.

Our team is everything to us and we take care of our people like we expect you to care for our clients. We foster sustainable growth, good health and overall well-being and strive hard to make you feel heard, helped, and happy.

How we make you feel heard?

• Anonymous feedback system led by the president to make continuous changes and improvements to solidify our already strong company culture.
• Recognition for being a team player reflected in weekly monetary wins in the form of peer praises.
• Recognition for being an exceptional employee with opportunities to win 6 different awards at our annual holiday get together.

How we make you feel helped?

• 6 paid training and education days per year to help you fill your knowledge gap.
  
• We invest heavily in helping our people acquire skills dictated by the IT industry and pay for your professional certifications.
• Distinct regular events infused with competitive team games, good food and great conversations.
• In-house Chiropractor services provided by our trusted health practitioner, who uses cutting-edge tools and techniques to maximize your health.
• In-house Massage facility where you can take a break during the day and relax.
• An organization-wide group of people who looks out for you and goes above and beyond to help each other succeed.

How we make you feel happy?

• Competitive base salary.
• Competitive performance-based bonus plan.
• 3-week vacation to start.
• 6 personal days for those uninvited sicknesses, personal commitments (for example, unscheduled school closures), or just 'I don't feel like working today' days.
• Comprehensive health and dental benefits.
• State-of-the-art office space carefully designed to help you transition from the fatigue caused by work-from-home settings.

If you have made it this far on the page, it tells us you are interested in working with us, and we would love to hear from you!

Job Description

CCTV Direct is a Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of security and surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

Job Description

Empower customers through every answer, insight, and interaction.

Join Acuity Insights as a Technical Customer Support Specialist supporting complex EdTech SaaS products in a mission-driven environment. In this fully remote role, you’ll work with our One45 and Analytics solutions to help higher education institutions train and graduate the next generation of doctors, nurses, and other healthcare professionals.

You’ll contribute to an evolving support function and collaborate with a team that values knowledge-sharing and continuous improvement. If you love learning fast, solving real problems, and supporting purpose-driven users, this might be a great next step for you.

You’ll also be joining a people-first company undergoing meaningful change, one that values balance, invests in your growth, and is building with care for the long term.

You’ll be a front-line champion for our Program Experience customers, delivering high-quality, human-centred support across our One45 and Analytics solutions.

You’ll help users navigate technical challenges, troubleshoot issues, and uncover how to use our products more effectively, all while collecting insights that drive internal improvements and product evolution.

You’ll support customers using One45, a powerful and deeply embedded software that powers curriculum delivery, clinical scheduling, evaluations, grades, and operational workflows across medical education.

While the product is actively being modernized, institutions continue to rely on the current product to run critical, high-stakes processes, and you’ll help ensure that the experience is smooth, stable, and well-supported.

This is a full-time role with core working hours of 8:00 a.m. to 5:00 p.m. Eastern Time, Monday to Friday. These hours allow you to fully support our customers, stay connected with your team, and collaborate across functions.

As a Technical Customer Support Specialist, you’ll support education programs using One45 and Analytics to streamline operations, surface insights, and graduate great healthcare professionals.

You will:

• Field, prioritize, and resolve customer support inquiries across a range of topics, from user access and product navigation to integrations, reporting, and system configuration.
• Investigate and troubleshoot technical issues using product knowledge, documentation, tools, and team collaboration.
• Translate complex workflows and systems into clear explanations and helpful guidance.
• Identify patterns in support needs and advocate for product or process improvements.
• Contribute to internal and external documentation, tooling, and support practices that scale.
• Collaborate with Customer Success, Product, and Development to share customer feedback and solve complex cross-functional challenges.

Support at Acuity isn’t just about closing tickets; it’s about empowering people who are empowering future professionals.

With your work, we’ll:

• Deepen trust with our Program Experience customers and help them realize more value from our solutions.
• Improve the customer journey through responsive support and proactive enablement.
• Strengthen our support systems and knowledge base to scale with growth.
• Surface insights and opportunities that influence product, process, and partnership decisions.

Your support work will also inform improvements across these core workflows, from scheduling and evaluations to integrations and system performance, contributing to a more connected, intuitive experience for educators and learners over time.

You’ll report to the Manager, Client Empowerment and work closely with:

• Your fellow Customer Support team members, a collaborative, tight-knit group that meets daily and shares knowledge freely.
• Customer Success Managers, who guide long-term customer relationships and strategic value.
• Product and Engineering, to escalate complex issues and advocate for customer needs.
• Enablement and Technical Consultants, who build solutions, run implementations, and solve advanced use cases.

You’ll be joining a caring, experienced team that works in the open, values progress over perfection, and believes support is a strategic function.

• Hands-on technical support experience. You’ve supported complex, multi-feature SaaS products, troubleshooting issues related to workflows, permissions, integrations, or data integrity in a B2B environment.
• Clear, empathetic communication. You’ve written helpful, human responses to a wide range of users and know how to explain technical concepts without jargon.
• Technical acumen and learning agility. You’re comfortable working with complex products and unfamiliar domains. You pick up new systems quickly and enjoy digging in to understand how things work.
• Proficiency with support tools. You’ve worked with systems like TeamSupport, Zendesk, Jira, Confluence, or similar, managing ticket queues, contributing to knowledge bases, and escalating issues with clarity and context.
• Process-minded problem solver. You’ve spotted inefficiencies, suggested workflow improvements, created macros or templates, or helped improve triage, always thinking about how to make things better for customers and the team.
• Curiosity about automation and AI. You’re excited about experimenting with tools that reduce manual work or enhance the customer experience, even if you haven’t used them yet. You ask good questions, try new things, and learn as you go.
• Openness to change. You’re not thrown off by shifting priorities, evolving processes, or new tools. Whether or not you’ve worked in a transforming company before, you’re comfortable adapting and you bring a steady, solutions-focused mindset.

Compensation & Growth

• Fair, transparent salary. The hiring salary for this role is $52,000–$0,000 CAD, within a broader internal pay band. The final offer will reflect experience, scope, market alignment, and internal equity.
• Learning budget. 3,000 annually for professional or personal development.
• Long-term value. Access to employee stock options as part of our shared growth.

Flexibility & Well-Being

• Remote-first work. Fully remote within Canada, with up to 6 weeks per year to work internationally.
• Generous time off. Two-week company-wide closure in December, self-directed vacation (most take 4-6 weeks), and one Friday off per month from February to November.
• Health benefits. Comprehensive coverage from day one for you and any dependents via Equitable Life of Canada and Nivati.
• Retirement planning. GRSP matching program with up to 2% salary contribution.

Family & Community

• Parental leave. 16-week top-up beyond EI, no matter your role in growing your family.
• People-first culture. A caring, inclusive environment where learning, balance, and belonging are prioritized.

Whether you apply directly, are referred, or connect with a recruiter or hiring manager, you’ll be given equal consideration. Your application is reviewed by a real person, with care and attention to your experience, skills, and motivation, as well as the qualities that help people thrive here.

We don’t use AI to evaluate applications. However, if you don’t meet baseline requirements, like Canadian residency and valid work authorization, you may be automatically screened out. During our conversations, we may use AI-powered note-taking to support focus and accuracy, but all decisions are made by people.

We view hiring as a two-way conversation. Our goal is to learn about and understand your career journey, abilities, and interests while giving you the insight you need to decide whether this role and team feel like the right fit.

Here are the steps to expect:

1. Application Review & Response. A human carefully reviews your application. You’ll hear back from us, whether or not you move forward.
2. Conversation with Recruiter. A recruiter will reach out for a phone call to learn more about your background and goals, and to share details about the role, team, company, and culture.
3. Conversation with the Manager. A video call with your potential manager to explore your relevant experiences, approach to troubleshooting, and share more about the day-to-day realities of the role and team.
4. Team Conversatio ns. Meet 1:1 with future teammates to assess alignment and ways of working.
5. Decision & Follow-Up. After consolidating feedback, the hiring manager makes a decision, typically within 2–4 business days.
6. Offer Conversation & References. If it’s a mutual match, we’ll invite you to a conversation to walk through the offer. Any offer is contingent on completing a reference check.

We know our process is a meaningful time commitment, and we truly appreciate the effort and energy you invest in getting to know us. We aim to make every step thoughtful, transparent, and worthwhile, for you as much as for us.

We believe everyone has incredible potential. At Acuity Insights, our mission is to uncover it, nurture it, and help bring it to life.

Our journey began with a bold idea: to improve how we assess people, not just by academic metrics, but by who they are. In partnership with McMaster University, we developed Casper in 2004 to measure the durable, human skills that matter in health professions and other fields where people work with people. That vision came to life with the founding of Altus Assessments in 2014.

Meanwhile, One45 started in 1998 at the University of British Columbia, helping medical education programs digitize complex processes like curriculum management, scheduling, and assessment. Over time, it became a trusted partner to programs across North America and beyond.

In 2021, Altus Assessments acquired One45, and in 2022, we unified as Acuity Insights, a single, growing organization with a shared purpose and broader vision.

What started as two distinct products is now one integrated mission supported by our Analytics solution, which delivers actionable insights to drive continuous improvement across the learner journey.

Today, our platform supports students and institutions from admissions to graduation across North America, the U.K., Australia, New Zealand and Saudi Arabia.

As we continue to grow, we’re committed to being more than a software provider. We’re trusted thought leaders and valued advisors in higher education, offering practical solutions, strategic insights, and guidance that help our partners make confident, informed decisions.

We’re a remote-first team of 130+ people who care deeply about our work and about each other. While we collaborate virtually across time zones, we make space for connection through thoughtful rituals, candid conversations, and the occasional in-person meetup when we can.

Our core values (caring, curious, and driven) shape how we show up for each other, our partners, and the learners and educators we serve. We listen with intention, build with purpose, and hold ourselves to high standards without losing sight of empathy and balance.

We’re committed to inclusion and belonging, not just in principle but in practice. We know that diverse perspectives make us better, more creative, more resilient, and more equipped to solve meaningful problems. Our policies are designed to support equity, flexibility, and well-being.

If you’re looking for purposeful work, room to grow, and a team that’s as thoughtful as it is ambitious, we hope you’ll consider joining us.