5 Process Improvement jobs in Mississauga

**Work Location:**
Toronto, Ontario, Canada
**Hours:**
37.5
**Line of Business:**
Enterprise Enabling Functions
**Pay Details:**
$76,800 - $115,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
**Department Overview**
**Ready to be the Change at TD Securities?**
We are innovators and leaders in the change management space. Our legendary customer & colleague experience continues to guide us as we deliver enhanced technologies, processes, and capabilities to support our business & stakeholder needs. Strategic change management is a valued and evolving discipline, ready to take the organization and your career to new heights.
**Job Description**
**Team Overview**
The **Delivery Execution and Modernization** team within **TDS Data, Delivery and Integration (DDI)** is responsible for leading the design and implementation of key strategic initiatives to support delivery excellence across TD Securities. Our team plays a critical role in bridging strategy and execution by equipping delivery teams with the frameworks, processes and tools needed to deliver high-impact change reliably and efficiently.
**About The Role**
The **Senior Analyst** will be an important contributor to process improvement activities for TDS. They will report directly to the Director - Process Improvement, Delivery Execution and Modernization and will be a key contributor to shaping the future of how we deliver change at TDS. This role is key to enabling scalable operations, supporting governance, and driving alignment across business and technology teams. This role is ideal for someone with a strong process mindset, analytical acumen, and a passion for enabling delivery teams to execute with consistency, agility, and excellence.
**Key Accountabilities**
+ Identify, recommend, and support process improvement opportunities to enhance the productivity and efficiency of delivery at TDS.
+ Solve complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders.
+ Prepare project plans to ensure deliverables and timelines are met.
+ Deliver presentations and documentation for diverse audiences.
+ Define and manage high-quality business requirements; ensure traceability from concept to implementation.
+ Partner with technology BSAs to support solutioning, ensuring business needs are understood and integrated.
+ Support stakeholder engagement and change readiness across impacted teams and early adopters.
+ Develop business-facing documentation such as training materials, process guides, and communication packages.
+ Lead, motivate and develop relationships with stakeholders to develop productive working relationships.
+ Maintain organized documentation in Confluence, Jira, or equivalent collaboration environments.
**Experience & Education**
+ Undergraduate degree or relevant professional certifications, designations, or equivalent.
+ 4+ Years of experience in process improvement, project management or governance within a large financial institution or consulting environment
+ Proven track record of improving service delivery, project execution, or operational workflows.
+ Ability to operate in an unstructured environment and to progress on multiple priorities concurrently while navigating unfamiliar territory and ambiguity.
+ Excellent communication and stakeholder management abilities.
+ Experienced in managing and prioritizing multiple projects in a high-performance environment.
+ Organizational skills including ability to identify and track project dependencies & blockers, ensure proper resolution of outstanding items, document meeting minutes and takeaways in a clear and concise manner.
+ Ability to work collaboratively and build relationships.
+ Experience using JIRA and Confluence for tracking tasks and managing documents.
+ Proficiency in process mapping tools (e.g., Visio)
**Who We Are:**
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

Req ID: 125256
Remote Position: Hybrid
Region: Americas
Country: Canada
State/Province: Ontario
City: Toronto
**Summary**
Provides direct and indirect supervision to subordinate team leaders and professional employees performing diverse roles. This includes establishing three to five year plans/objectives, and developing policies for the function/unit. Accountable for dept results and for activities or projects involving multi-functional teams. Work requires application of in-depth knowledge of professional standards and precedents in area of specialty. Receives assignments in the form of objectives and sets goals to achieve objectives. Establishes and recommends changes to policies. Develops or assists in the development of department budgets and goals. Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules. Provides direct supervision to others, or indirect through subordinate supervisors, and coordinates the activities of a section or department with responsibility for results in terms of costs, methods, and employees. Makes hiring and firing decisions. Reviews employees' performance and recommends employee compensation; coaches for improved performance and disciplines as necessary. Provides final approval for subordinate managers'/supervisors' salary and performance recommendations. Builds cross-functional relationships where persuasive skills, negotiation skills, and considerable tact are required to gain support. Interacts directly with subordinates and peer groups; interfaces with senior managers on issues related to the area of expertise. Maintains positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Facilitate and mentor improvement and/or transformation efforts. Provide subject matter expertise on an as needed basis. Coordinate training for CI for Employees, CI for Leadership, Lean Green Belt and Six Sigma Green Belt certifications, Value Stream Mapping
+ Participation in CI community, internally and externally
+ Sets and implements strategic direction in SCM by design, development, implementation and maintenance of SCM applications, processes and training across a site(s) to support business and customer requirements.
+ Leads establishment of IT infrastructure to support Celestica's / Customer's supply chain.
+ Ensures robust and cost effective IT infrastructure for SCM operations.
+ Manages, leads, and develops a group of SCM employees.
+ Establishes performance metrics and drives continuous improvement of SCM processes.
+ Develops and manages budgets for SCM applications including hardware, software, and maintenance in cooperation with local IT and SCM leadership.
+ Participates in setting strategic direction and provide support to region for SCM applications through participation in global SCM council. Works with other regions to ensure consistent SCM applications direction.
**Knowledge/Skills/Competencies**
+ Lean, Six Sigma and other continuous improvement methodologies and measurement systems
+ Broad understanding of global business environment and customers' business.
+ Extensive knowledge of supply chain and manufacturing processes and integrated ERP applications.
+ Working knowledge of e-Business processes, applications and system integration.
+ Strong cross-functional project and team leadership skills.
+ Excellent communication and negotiation skills.
+ Ability resolve very complex process and systems issues across sites and with the Customer.
+ Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.
+ Ability to effectively lead, manage, train and motivate a diverse group of employees.
**Physical Demands**
+ Duties of this position are performed in a normal office environment.
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
+ Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
+ Frequent overnight travel may be required.
**Typical Experience**
+ Seven to ten years relevant experience
**Typical Education**
+ Bachelor's degree in Business, Engineering, IT or Materials or related field, or consideration of an equivalent combination of education and experience.
+ Educational requirements may vary by geography.
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.
Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Business Process Consultant
125376
**The Opportunity**
Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.
If you have experience in business process management and are looking for a new challenge, we would love to hear from you.
Zurich Canada is currently looking for a Business Process Consultant, to lead business process change management initiatives and provide business process management expertise in support of the organization's process management priorities.
Reporting to the Head of Business Transformation, you will be responsible for analyzing, designing, implementing, and optimizing business processes to enhance efficiency and achieve organizational goals.
This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.
This is a hybrid work opportunity.
**What you will do**
- Develop end-to-end process and value stream mapping to capture current state and future state process design.
- Prepare and/or coordinate the development of process documentation (process maps, Standard Operating Procedures, Job Aids) and end-user materials.
- Support the development and delivery of training material as they relate to changed business processes.
- Identify points of process risks or potential failure and make recommendations to control risk, following processes through to completion.
- Lead business change management assignments to successful completion, including engaging and supporting business stakeholders to achieve desired outcomes of improved operational processes, reduced risk, and enhanced customer experience.
- Collaborate with business partners to understand their process management needs and promote automation and operational efficiency efforts.
- Create and implement quality control measures to ensure consistency and accuracy of process improvement initiatives.
- Analyze and prepare recommendations (including staffing models) that will drive greater productivity, reduce waste, or eliminate duplication.
**Job Qualifications - What you bring to the table**
Required:
- Bachelor's Degree in Business Administration, Management, or related fields.
- 5+ years proven experience in business process management and optimization required.
- Insurance Domain Knowledge: Property and Casualty insurance industry experience required.
- Strong interpersonal and influence skills to enable change management.
- Ability to prepare and present findings and recommendations in a methodical manner.
- Skilled in time management and driving tasks to completion.
- Strong verbal and written communication skills.
- Demonstrates leadership skills.
- Business Process Modeling: Proficiency in using tools like BPMN (Business Process Model and Notation) to visually represent complex insurance processes.
- Lean Methodology: Understanding of Lean principles to identify and eliminate waste within operations.
- Change Management: Ability to effectively manage change within the organization when implementing new processes.
- Data Analytics: Skills to analyze large datasets to identify trends and inform process improvement decisions.
Preferred:
- Process Certifications (Six Sigma, BPM, ITIL or equivalent) a strong asset
**Our Culture**
- At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
- We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
- We care about our employees' well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
- We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
- We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
- We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.
- We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
- We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto's Top Employers and to have received Insurance Business Canada's 5-Star Diversity, Equity and Inclusion Award.
**Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.**
**About Us**
Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals' first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at .
A future with Zurich
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility pleaseclick here ( .If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email **your request to have your job profile deleted from the system** by clickinghere ( ) . Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9. Disability / Veterans

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
**Role Overview**
A ServiceNow Business Process Consultant (Bilingual) is responsible for analyzing, designing, and optimizing business processes using the ServiceNow platform, while communicating effectively in two languages. This role combines technical platform expertise, process improvement skills, and the ability to work across diverse teams and stakeholders in multilingual environments.
**Key Responsibilities**
+ Analyze existing business processes, identify inefficiencies, and recommend improvements using ServiceNow functionalities.
+ Elicit, document, and analyze business requirements from stakeholders, ensuring clarity in both required languages.
+ Design and develop ServiceNow solutions that align with business objectives and are scalable and efficient.
+ Lead and participate in the implementation of ServiceNow projects, including configuration, integration, and testing.
+ Create detailed process maps and workflows to illustrate current and future state processes.
+ Conduct needs analysis, establish project specifications, and identify solutions to business challenges.
+ Collaborate with business leaders, IT teams, and end-users to gather requirements, provide updates, and ensure alignment with project goals.
+ Develop and deliver training materials and sessions in both languages (or one, as applicable) to educate end-users on ServiceNow functionalities.
+ Provide ongoing support and mentorship to team members and clients.
+ Stay current with ServiceNow platform updates and industry best practices, proactively identifying opportunities for process enhancement.
+ Participate in pre-sales activities, such as responding to RFPs and preparing presentations, as needed.
**Bilingual Requirements**
+ Communicate complex technical and business concepts clearly and effectively in both required languages (e.g., English and French).
+ Facilitate workshops, meetings, and documentation in both languages to ensure all stakeholders are engaged and informed.
+ Support global or cross-border projects, navigating cultural and linguistic differences to drive successful outcomes.
**Who You Are**
**Required Qualifications**
+ Bachelor's degree in Information Technology, Engineering, Business, or a related field.
+ 3-5+ years of experience working with the ServiceNow platform, including implementation, configuration, and customization.
+ Proficiency in ServiceNow modules such as ITSM, ITOM, CSM, etc.
+ Experience and understanding with scripting languages (JavaScript, GlideScript) and integration tools (REST, SOAP) is a plus.
+ ServiceNow Certified System Administrator (CSA) or other relevant certifications preferred.
+ Strong analytical, problem-solving, and process management skills.
+ Experience in process definition, improvement, and re-engineering.
+ Excellent interpersonal and stakeholder management skills.
+ Proven ability to work collaboratively in diverse, multicultural, and multilingual environments.
+ Bilingual proficiency (verbal and written) in the required language pair.
**Preferred Qualifications**
+ ITIL v3/v4, Six Sigma, Agile, Prosci, or TOGAF certifications are desirable.
+ Experience with global companies or projects spanning multiple geographies and time zones.
+ Familiarity with project management methodologies (Agile, Waterfall) and ServiceNow "NowCreate"
This position requires the employee to work on a regular basis with Kyndryl stakeholders located in other Canadian provinces, the United States, or internationally where English is the common language, making knowledge of the English language a requirement for this position in addition to fluency in French.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.