9 Process Improvement jobs in Toronto
Associate, Process Improvement (AI Applications)
Toronto, Ontario
PSI CRO
Posted today
Job Viewed
Job Description
Job Description
Additional Information
Job Description
Company Description
We are the company that cares – for our staff, for our clients, for our partners and for the quality of the work we do. A dynamic, global company founded in 1995, we bring together more than 2,800 driven, dedicated and passionate individuals. We work on the frontline of medical science, changing lives, and bringing new medicines to those who need them.
Job DescriptionOnly CV's in English will be considered
Key Responsibilities
- Become a subject matter expert in all of our internal AI Applications and their capabilities.
- Apply prompt engineering and prompt engineering frameworks to optimize AI output for different business needs.
- Create marketing materials, including written copy, graphics, and presentations, to promote AI initiatives.
- Create Documentation and User Guides on Internal AI Applications
- Design Workflow Diagrams in Confluence, Draw.io, or Visio
- Track work progress, issues, and milestones in Jira, ensuring projects remain on schedule.
- Manage and follow up on projects, ensuring deadlines are met and deliverables are completed to standard.
- Lead Intake Meetings for Process Improvement Projects
- Develop and deliver AI and prompt engineering training sessions for internal teams.
- Record and edit videos for training, marketing, and project updates.
- Provide guidance on what AI can and cannot do, setting realistic expectations for stakeholders.
- Collaborate across departments to ensure successful AI project implementation.
Required Qualifications
- 3+ years of business analyst experience. Knowledge of process management methodologies such as BPM, Lean, Six Sigma, Agile etc.
- 2+ years of experience in AI-related roles, digital marketing, or project coordination.
- Demonstrated expertise in prompt engineering and familiarity with prompt frameworks.
- Consulting Experience
- Proven ability to train individuals and teams in AI tools and workflows.
- Strong project management skills with hands-on Jira experience.
- Proficiency in recording and editing videos (basic to intermediate).
- Strong understanding of AI capabilities, limitations, and ethical considerations.
- Excellent written and verbal communication skills for creating marketing materials and training content.
- Ability to work cross-functionally and manage multiple priorities.
Preferred Qualifications
- Experience in AI marketing or technology adoption campaigns.
- Familiarity with AI tools beyond chat-based models (e.g., image generation, speech-to-text).
- Knowledge of agile workflows and sprint planning in Jira.
- Basic graphic design or content creation skills.
- Background in enterprise or corporate environments.
- Experience working with RPA Solutions
Additional Information
If you feel it is time to make your skills and knowledge visible within a growing company with true focus on its people, then PSI is the right choice for you.
This advertiser has chosen not to accept applicants from your region.
0
Senior Business Process Consultant, IT Service Management Workflow
Toronto, Ontario
ServiceNow, Inc.
Posted 23 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**The Role**
The Sr. Business Process Consultant, (ITSM) IT Service Management Workflow is the functional and process expert of a customer engagement team - consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow SPM products - all with the goal of accelerating and driving customer business outcomes.
**What You'll Do in This Role**
As a ServiceNow ITSM Process Consultant, you will act as the process expert guiding customers in designing, implementing, and optimizing IT Service Management (ITSM) workflows using ServiceNow best practices. In this role, you will:
+ Serve as the process expert for ITSM workflows, leveraging ServiceNow products with a focus on configuration over customization.
+ Drive ITSM process definition, re-engineering, improvement, and gap analysis during workshops with key sponsors and stakeholders.
+ Lead customer design workshops focused on ServiceNow ITSM functionality and enterprise architecture solutions.
+ Partner with customer process owners and SMEs to gather requirements using ServiceNow standard materials and collateral.
+ Guide customers in completing documentation such as business requirement workbooks.
+ Translate business needs into functional user stories with acceptance criteria, testing strategies, and knowledge transfer plans.
+ Advocate for the customer's needs throughout the engagement.
+ Support internal solution testing with technical resources, and guide customer unit and user acceptance testing.
+ Prepare customer-facing deliverables with a strong process focus.
+ Act as a lead contributor within engagement project teams to deliver successful outcomes.
+ Manage multiple, complex projects and initiatives simultaneously.
+ Promote continuous improvement practices in delivery and engagement materials.
+ Support sales activities when required.
+ Mentor and train ServiceNow colleagues and partners upon request.
+ Travel up to 50% annually, based on customer and internal needs.
**To be successful in this role, you will bring:**
+ Experience integrating AI into work processes (e.g., AI-powered tools, workflow automation, or decision support).
+ 5+ years of consulting experience for complex, global organizations.
+ 5+ years of ITSM implementation experience as an implementer.
+ Familiarity with ITSM frameworks such as ITIL or IT4IT.
+ Proven ability to lead customer-facing projects and deliver complex technical solutions.
+ A strong problem-solving mindset, customer success orientation, and ability to deliver business value.
+ Experience with cloud computing, digital transformation, and modern IT architectures (preferred).
+ Understanding of software development lifecycle (SDLC) and IT operations (preferred).
+ Strong facilitation skills: able to lead workshops, convert business requirements into configuration requirements, and author user stories for Agile development.
+ Excellent written and verbal communication, including presentation skills (Visio, Word, PowerPoint).
+ Ability to analyze and recommend ITSM strategies aligned with business priorities.
+ Strong interpersonal skills with a customer-centric and culturally aware approach.
+ A proven team player and collaborator.
+ Travel up to 50% annually, based on customer and internal needs.
**Preferred Certifications**
+ ServiceNow Administrator
+ TIL v4
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
**The Role**
The Sr. Business Process Consultant, (ITSM) IT Service Management Workflow is the functional and process expert of a customer engagement team - consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow SPM products - all with the goal of accelerating and driving customer business outcomes.
**What You'll Do in This Role**
As a ServiceNow ITSM Process Consultant, you will act as the process expert guiding customers in designing, implementing, and optimizing IT Service Management (ITSM) workflows using ServiceNow best practices. In this role, you will:
+ Serve as the process expert for ITSM workflows, leveraging ServiceNow products with a focus on configuration over customization.
+ Drive ITSM process definition, re-engineering, improvement, and gap analysis during workshops with key sponsors and stakeholders.
+ Lead customer design workshops focused on ServiceNow ITSM functionality and enterprise architecture solutions.
+ Partner with customer process owners and SMEs to gather requirements using ServiceNow standard materials and collateral.
+ Guide customers in completing documentation such as business requirement workbooks.
+ Translate business needs into functional user stories with acceptance criteria, testing strategies, and knowledge transfer plans.
+ Advocate for the customer's needs throughout the engagement.
+ Support internal solution testing with technical resources, and guide customer unit and user acceptance testing.
+ Prepare customer-facing deliverables with a strong process focus.
+ Act as a lead contributor within engagement project teams to deliver successful outcomes.
+ Manage multiple, complex projects and initiatives simultaneously.
+ Promote continuous improvement practices in delivery and engagement materials.
+ Support sales activities when required.
+ Mentor and train ServiceNow colleagues and partners upon request.
+ Travel up to 50% annually, based on customer and internal needs.
**To be successful in this role, you will bring:**
+ Experience integrating AI into work processes (e.g., AI-powered tools, workflow automation, or decision support).
+ 5+ years of consulting experience for complex, global organizations.
+ 5+ years of ITSM implementation experience as an implementer.
+ Familiarity with ITSM frameworks such as ITIL or IT4IT.
+ Proven ability to lead customer-facing projects and deliver complex technical solutions.
+ A strong problem-solving mindset, customer success orientation, and ability to deliver business value.
+ Experience with cloud computing, digital transformation, and modern IT architectures (preferred).
+ Understanding of software development lifecycle (SDLC) and IT operations (preferred).
+ Strong facilitation skills: able to lead workshops, convert business requirements into configuration requirements, and author user stories for Agile development.
+ Excellent written and verbal communication, including presentation skills (Visio, Word, PowerPoint).
+ Ability to analyze and recommend ITSM strategies aligned with business priorities.
+ Strong interpersonal skills with a customer-centric and culturally aware approach.
+ A proven team player and collaborator.
+ Travel up to 50% annually, based on customer and internal needs.
**Preferred Certifications**
+ ServiceNow Administrator
+ TIL v4
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
This advertiser has chosen not to accept applicants from your region.
1
Business Process Consultant
Toronto, Ontario
Zurich NA
Posted 10 days ago
Job Viewed
Job Description
Business Process Consultant
**The Opportunity**
Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.
If you have experience in business process management and are looking for a new challenge, we would love to hear from you.
Zurich Canada is currently looking for a Business Process Consultant, to lead business process change management initiatives and provide business process management expertise in support of the organization's process management priorities.
Reporting to the Head of Business Transformation, you will be responsible for analyzing, designing, implementing, and optimizing business processes to enhance efficiency and achieve organizational goals.
This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.
This is a hybrid work opportunity.
**What you will do**
- Develop end-to-end process and value stream mapping to capture current state and future state process design.
- Prepare and/or coordinate the development of process documentation (process maps, Standard Operating Procedures, Job Aids) and end-user materials.
- Support the development and delivery of training material as they relate to changed business processes.
- Identify points of process risks or potential failure and make recommendations to control risk, following processes through to completion.
- Lead business change management assignments to successful completion, including engaging and supporting business stakeholders to achieve desired outcomes of improved operational processes, reduced risk, and enhanced customer experience.
- Collaborate with business partners to understand their process management needs and promote automation and operational efficiency efforts.
- Create and implement quality control measures to ensure consistency and accuracy of process improvement initiatives.
- Analyze and prepare recommendations (including staffing models) that will drive greater productivity, reduce waste, or eliminate duplication.
**Job Qualifications - What you bring to the table**
Required:
- Bachelor's Degree in Business Administration, Management, or related fields.
- 5+ years proven experience in business process management and optimization required.
- Insurance Domain Knowledge: Property and Casualty insurance industry experience required.
- Strong interpersonal and influence skills to enable change management.
- Ability to prepare and present findings and recommendations in a methodical manner.
- Skilled in time management and driving tasks to completion.
- Strong verbal and written communication skills.
- Demonstrates leadership skills.
- Business Process Modeling: Proficiency in using tools like BPMN (Business Process Model and Notation) to visually represent complex insurance processes.
- Lean Methodology: Understanding of Lean principles to identify and eliminate waste within operations.
- Change Management: Ability to effectively manage change within the organization when implementing new processes.
- Data Analytics: Skills to analyze large datasets to identify trends and inform process improvement decisions.
Preferred:
- Process Certifications (Six Sigma, BPM, ITIL or equivalent) a strong asset
**Our Culture**
- At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
- We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
- We care about our employees' well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
- We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
- We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
- We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.
- We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
- We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto's Top Employers and to have received Insurance Business Canada's 5-Star Diversity, Equity and Inclusion Award.
**Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.**
**About Us**
Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals' first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at .
A future with Zurich
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility pleaseclick here ( .If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email **your request to have your job profile deleted from the system** by clickinghere ( ) . Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9. Disability / Veterans
**The Opportunity**
Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.
If you have experience in business process management and are looking for a new challenge, we would love to hear from you.
Zurich Canada is currently looking for a Business Process Consultant, to lead business process change management initiatives and provide business process management expertise in support of the organization's process management priorities.
Reporting to the Head of Business Transformation, you will be responsible for analyzing, designing, implementing, and optimizing business processes to enhance efficiency and achieve organizational goals.
This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.
This is a hybrid work opportunity.
**What you will do**
- Develop end-to-end process and value stream mapping to capture current state and future state process design.
- Prepare and/or coordinate the development of process documentation (process maps, Standard Operating Procedures, Job Aids) and end-user materials.
- Support the development and delivery of training material as they relate to changed business processes.
- Identify points of process risks or potential failure and make recommendations to control risk, following processes through to completion.
- Lead business change management assignments to successful completion, including engaging and supporting business stakeholders to achieve desired outcomes of improved operational processes, reduced risk, and enhanced customer experience.
- Collaborate with business partners to understand their process management needs and promote automation and operational efficiency efforts.
- Create and implement quality control measures to ensure consistency and accuracy of process improvement initiatives.
- Analyze and prepare recommendations (including staffing models) that will drive greater productivity, reduce waste, or eliminate duplication.
**Job Qualifications - What you bring to the table**
Required:
- Bachelor's Degree in Business Administration, Management, or related fields.
- 5+ years proven experience in business process management and optimization required.
- Insurance Domain Knowledge: Property and Casualty insurance industry experience required.
- Strong interpersonal and influence skills to enable change management.
- Ability to prepare and present findings and recommendations in a methodical manner.
- Skilled in time management and driving tasks to completion.
- Strong verbal and written communication skills.
- Demonstrates leadership skills.
- Business Process Modeling: Proficiency in using tools like BPMN (Business Process Model and Notation) to visually represent complex insurance processes.
- Lean Methodology: Understanding of Lean principles to identify and eliminate waste within operations.
- Change Management: Ability to effectively manage change within the organization when implementing new processes.
- Data Analytics: Skills to analyze large datasets to identify trends and inform process improvement decisions.
Preferred:
- Process Certifications (Six Sigma, BPM, ITIL or equivalent) a strong asset
**Our Culture**
- At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
- We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
- We care about our employees' well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
- We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
- We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
- We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.
- We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
- We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto's Top Employers and to have received Insurance Business Canada's 5-Star Diversity, Equity and Inclusion Award.
**Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.**
**About Us**
Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals' first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at .
A future with Zurich
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility pleaseclick here ( .If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email **your request to have your job profile deleted from the system** by clickinghere ( ) . Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9. Disability / Veterans
This advertiser has chosen not to accept applicants from your region.
2
Business Process Automation Specialist
Toronto, Ontario
ET Group
Posted today
Job Viewed
Job Description
Job Description
Additional Information
Job Description
Company Description
Are you ready to be part of a dynamic team and grow your career with a company that’s redefining the future of work? At ET Group, we’re transforming the way we operate and deliver excellence through transparency, collaboration, and innovation. We are proud to be recognized as one of the top workplaces in Canada. Ranked 15th on the 2025 Best Workplaces in Canada list, our commitment to fostering a positive and inclusive work environment is at the heart of everything we do.
As pioneers in asynchronous work, we empower our team to make decentralized decisions and drive meaningful change. We design and integrate cutting-edge audiovisual (AV) solutions that enhance collaboration and communication. Committed to continuous learning and teamwork, we deliver high-touch, premium AV solutions to enterprise and government clients.
Job DescriptionWe are looking for a business process automation specialist to help ET Group achieve significant value from automating our core processes. You play a key role in our process improvement and business acceleration efforts. Your background in process and system analysis will contribute to the successful assessment and automation of core company processes.
Bringing an attitude of curiosity and thoroughness, the successful candidate will work across and within teams to understand their interlocking needs and develop automated tools that reduce process friction, increase transparency and simplify workloads.
Accountabilities:
- Identifying and prioritizing business automation opportunities
- Designing, developing and documenting automated workflows and integrations
- From either processes already mapped or from “green field”
- Includes integration with other company platforms through APIs
- Deploying and maintaining workflow automations and integrations
Required Skills
- 3-5 years experience in systems analysis and business process automation
- Solid experience with Microsoft Office 365
- Solid experience in writing SQL queries
- Experience in using APIs for integration
- Use of Power Automate to develop workflows
- Proven experience in eliciting requirements and testing
- Ability to translate customer process to automation steps
- Writing technical documentation
Desired Experience
- Degree in Computer Science or IT
- SharePoint administration
- PowerShell
- Understanding of and working with SQL databases
- Experience with programming languages (Java, Python) is a plus.
Additional Information
Further Details:
- Annual salary range: $80,000 - $100,000 CAD per year.
- Comprehensive medical and dental coverage.
- Yearly bonus
- 3 weeks of paid vacation in your first year, with additional days accrued for tenure.
- 6 personal paid and 4 unpaid emergency leave days.
- Personal development opportunities with 20 days allocated for training and skill enhancement.
- Extensive onboarding, mentoring, and growth potential.
- A workplace built on trust, empowerment, and a positive atmosphere
Please note, you must be eligible to work in Canada to be considered for this role.
ET Group values diversity and is committed to building teams that reflect various backgrounds, perspectives, and skills. Our hiring decisions are based on qualifications, merit, and business needs. We do not use AI in any of our hiring process.
This advertiser has chosen not to accept applicants from your region.
3
Salesforce Analyst - Business Process Excellence
Toronto, Ontario
Astra North Infoteck Inc.
Posted 6 days ago
Job Viewed
Job Description
Business Process Excellence ~ Salesforce Deliver consistent, quality and timely Requirements Management Plans, Business Requirement documents and related process flow diagrams.Ensure that business problems, opportunities, requirements and recommendations are well documented and align with change and business objectives.Apply a structured and consistent business analysis approach and methodology across all assigned business analysis initiatives.Analyze business processes to identify opportunities for improvement (ex. efficiency and productivity gains, timeliness, and cost avoidance or reduction).Support the identification and implementation of business requirements, and related business process flows with impacted business units partners.Analyze and prepare business impact documentation, identify system or regulatory changes, and support change management.Support the definition and design of interactions between processes, people, and technology.Work with cross-functional teams on projects as assigned.Participate in JAD sessions and assist in business design reviews, or by consolidating a consensus business view.Participate in Scrum ceremonies on projects as assigned.Identify opportunities for improvement in existing Business processes.
This advertiser has chosen not to accept applicants from your region.
4
Senior Business Process Consultant (ITAM Expert)
Toronto, Ontario
ServiceNow, Inc.
Posted 3 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:**
Role Purpose
Senior Business Process Consultants (BPCs) build trusted, long-term relationships with customers by delivering exceptional consulting and managing end-to-end process improvements. Leveraging domain expertise, they contribute to early process design with technical consultants, gather requirements through workshops, and translate them into functional specifications. They analyze workflows for process improvements, implement automation, operations, and business stakeholders to deliver agreed results.
Key Responsibilities
· Lead less complex and smaller teams than Principal Business Process Consultants, acting as the functional solution lead.
· Focus on specializing in 1-2 ServiceNow offerings, positioning for career advancement.
· Translate complex business requirements into configuration needs, author user stories for agile development, identify opportunities for process improvement and automation, share insights with product teams, and lead best practices.
· Coach and mentor junior team members (BPC and Associate BPC) on solutioning, building expertise, and project challenges as they arise.
· Share learnings and new practices across the BPC community.
· Apply ServiceNow knowledge and ITAM (HAM and SAM) domain expertise in customer engagements to provide optimum workflows.
· Design efficient workflows based on ServiceNow HAM and SAM product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
· Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
· Be an active contributor of leading practices, and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
· Provide feedback to product development to improve the product based on experiences gained with customers.
· Maintain skills / certifications on ServiceNow Certified Implementation Specialists for SAM and HAM.
**To be successful in this role you have:**
Qualifications
· Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
· 8+ years progressive experience as part of a professional services organization; or equivalent education/experience.
· Ability to travel up to 50%.
· Industry domain expertise in implementing ITAM solutions in ServiceNow with a focus on Hardware, Software and Enterprise Asset Management. Also having a strong ITAM process background is required.
· Creativity with comfort running projects independently.
· Success driving complex issues through analysis and resolution.
· Experience working collaboratively.
· ServiceNow certifications in aligned workflow
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
**What you get to do in this role:**
Role Purpose
Senior Business Process Consultants (BPCs) build trusted, long-term relationships with customers by delivering exceptional consulting and managing end-to-end process improvements. Leveraging domain expertise, they contribute to early process design with technical consultants, gather requirements through workshops, and translate them into functional specifications. They analyze workflows for process improvements, implement automation, operations, and business stakeholders to deliver agreed results.
Key Responsibilities
· Lead less complex and smaller teams than Principal Business Process Consultants, acting as the functional solution lead.
· Focus on specializing in 1-2 ServiceNow offerings, positioning for career advancement.
· Translate complex business requirements into configuration needs, author user stories for agile development, identify opportunities for process improvement and automation, share insights with product teams, and lead best practices.
· Coach and mentor junior team members (BPC and Associate BPC) on solutioning, building expertise, and project challenges as they arise.
· Share learnings and new practices across the BPC community.
· Apply ServiceNow knowledge and ITAM (HAM and SAM) domain expertise in customer engagements to provide optimum workflows.
· Design efficient workflows based on ServiceNow HAM and SAM product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
· Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
· Be an active contributor of leading practices, and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
· Provide feedback to product development to improve the product based on experiences gained with customers.
· Maintain skills / certifications on ServiceNow Certified Implementation Specialists for SAM and HAM.
**To be successful in this role you have:**
Qualifications
· Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
· 8+ years progressive experience as part of a professional services organization; or equivalent education/experience.
· Ability to travel up to 50%.
· Industry domain expertise in implementing ITAM solutions in ServiceNow with a focus on Hardware, Software and Enterprise Asset Management. Also having a strong ITAM process background is required.
· Creativity with comfort running projects independently.
· Success driving complex issues through analysis and resolution.
· Experience working collaboratively.
· ServiceNow certifications in aligned workflow
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
This advertiser has chosen not to accept applicants from your region.
5
Sr Business Process Consultant ( ITAM Expert)
Toronto, Ontario
ServiceNow, Inc.
Posted 18 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Senior Business Process Consultant (ITAM Expert)
Role Purpose
Senior Business Process Consultants (BPCs) build trusted, long-term relationships with customers by delivering exceptional consulting and managing end-to-end process improvements. Leveraging domain expertise, they contribute to early process design with technical consultants, gather requirements through workshops, and translate them into functional specifications. They analyze workflows for process improvements, implement automation, operations, and business stakeholders to deliver agreed results.
Key Responsibilities
· Lead less complex and smaller teams than Principal Business Process Consultants, acting as the functional solution lead.
· Focus on specializing in 1-2 ServiceNow offerings, positioning for career advancement.
· Translate complex business requirements into configuration needs, author user stories for agile development, identify opportunities for process improvement and automation, share insights with product teams, and lead best practices.
· Coach and mentor junior team members (BPC and Associate BPC) on solutioning, building expertise, and project challenges as they arise.
· Share learnings and new practices across the BPC community.
· Apply ServiceNow knowledge and ITAM (HAM and SAM) domain expertise in customer engagements to provide optimum workflows.
· Design efficient workflows based on ServiceNow HAM and SAM product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
· Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
· Be an active contributor of leading practices, and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
· Provide feedback to product development to improve the product based on experiences gained with customers.
· Maintain skills / certifications on ServiceNow Certified Implementation Specialists for SAM and HAM.
Qualifications
· Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
· 8+ years progressive experience as part of a professional services organization; or equivalent education/experience.
· Ability to travel up to 50%.
· Industry domain expertise in implementing ITAM solutions in ServiceNow with a focus on Hardware, Software and Enterprise Asset Management. Also having a strong ITAM process background is required.
· Creativity with comfort running projects independently.
· Success driving complex issues through analysis and resolution.
· Experience working collaboratively.
· ServiceNow certifications in aligned workflow.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Senior Business Process Consultant (ITAM Expert)
Role Purpose
Senior Business Process Consultants (BPCs) build trusted, long-term relationships with customers by delivering exceptional consulting and managing end-to-end process improvements. Leveraging domain expertise, they contribute to early process design with technical consultants, gather requirements through workshops, and translate them into functional specifications. They analyze workflows for process improvements, implement automation, operations, and business stakeholders to deliver agreed results.
Key Responsibilities
· Lead less complex and smaller teams than Principal Business Process Consultants, acting as the functional solution lead.
· Focus on specializing in 1-2 ServiceNow offerings, positioning for career advancement.
· Translate complex business requirements into configuration needs, author user stories for agile development, identify opportunities for process improvement and automation, share insights with product teams, and lead best practices.
· Coach and mentor junior team members (BPC and Associate BPC) on solutioning, building expertise, and project challenges as they arise.
· Share learnings and new practices across the BPC community.
· Apply ServiceNow knowledge and ITAM (HAM and SAM) domain expertise in customer engagements to provide optimum workflows.
· Design efficient workflows based on ServiceNow HAM and SAM product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
· Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
· Be an active contributor of leading practices, and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
· Provide feedback to product development to improve the product based on experiences gained with customers.
· Maintain skills / certifications on ServiceNow Certified Implementation Specialists for SAM and HAM.
Qualifications
· Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
· 8+ years progressive experience as part of a professional services organization; or equivalent education/experience.
· Ability to travel up to 50%.
· Industry domain expertise in implementing ITAM solutions in ServiceNow with a focus on Hardware, Software and Enterprise Asset Management. Also having a strong ITAM process background is required.
· Creativity with comfort running projects independently.
· Success driving complex issues through analysis and resolution.
· Experience working collaboratively.
· ServiceNow certifications in aligned workflow.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Process improvement Jobs in Toronto !
6
Senior Business Process Consultant (AI), Platform Products Expert Implementation Services
Toronto, Ontario
ServiceNow, Inc.
Posted 3 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**The Team**
The Customer Excellence Group team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
**The Role**
The Sr. Business Process Consultant(AI), Expert Services is the functional and process expert of a customer engagement team - consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Generative AI products - all with the goal of accelerating and driving customer business outcomes.
**What you get to do in this role:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Be the process expert in how to best support NowAssist and AI Agent solutions by using ServiceNow AI and Platform products with ServiceNow best practices focused on configuration vs. customization
+ Driving various customer solution specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
+ Lead customers in their efforts to take advantage of the ServiceNow AI Solution's standard capabilities in their efforts to improve their business processes
+ Lead customer design workshops to capture personas, interactions, interfaces and data requirements of any use case while considering ServiceNow Platform functionality.
+ Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral
+ Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution
+ Drafting more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
+ Guides and advocates for the customer's needs throughout the engagement
+ Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources
+ Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement
+ Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
+ Prepare all customer-facing deliverables focused on process
+ Juggle multiple and complex projects/initiatives
+ Promoting continuous improvement practices for delivery/engagement materials
+ Supporting specific sales activities when required
+ Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
+ Up to 25% travel annually, driven by customer needs and internal meetings
**In order to be successful in this role, we need someone who has:**
+ At least 5 years of consulting experience for complex, global organizations
+ Demonstrated ability to influence and consult (providing options with pros, cons and risks) across various industries and business use cases, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
+ Proven experience in defining and deploying future-state business processes and in identifying solutions from a people, process and technology perspective
+ Strong understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative & Agentic AI. Prefered experience deploying GenAI Solutions
+ Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development
+ Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Miro, Lucidchart, Word and PowerPoint)
+ Experience in providing Knowledge-Centered Service / Support using technologies
+ Experience in analyzing and recommending strategies based on business priorities
+ Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
+ Proven team player and team builder
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
**The Team**
The Customer Excellence Group team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
**The Role**
The Sr. Business Process Consultant(AI), Expert Services is the functional and process expert of a customer engagement team - consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Generative AI products - all with the goal of accelerating and driving customer business outcomes.
**What you get to do in this role:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Be the process expert in how to best support NowAssist and AI Agent solutions by using ServiceNow AI and Platform products with ServiceNow best practices focused on configuration vs. customization
+ Driving various customer solution specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
+ Lead customers in their efforts to take advantage of the ServiceNow AI Solution's standard capabilities in their efforts to improve their business processes
+ Lead customer design workshops to capture personas, interactions, interfaces and data requirements of any use case while considering ServiceNow Platform functionality.
+ Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral
+ Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution
+ Drafting more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
+ Guides and advocates for the customer's needs throughout the engagement
+ Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources
+ Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement
+ Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
+ Prepare all customer-facing deliverables focused on process
+ Juggle multiple and complex projects/initiatives
+ Promoting continuous improvement practices for delivery/engagement materials
+ Supporting specific sales activities when required
+ Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
+ Up to 25% travel annually, driven by customer needs and internal meetings
**In order to be successful in this role, we need someone who has:**
+ At least 5 years of consulting experience for complex, global organizations
+ Demonstrated ability to influence and consult (providing options with pros, cons and risks) across various industries and business use cases, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
+ Proven experience in defining and deploying future-state business processes and in identifying solutions from a people, process and technology perspective
+ Strong understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative & Agentic AI. Prefered experience deploying GenAI Solutions
+ Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development
+ Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Miro, Lucidchart, Word and PowerPoint)
+ Experience in providing Knowledge-Centered Service / Support using technologies
+ Experience in analyzing and recommending strategies based on business priorities
+ Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
+ Proven team player and team builder
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
This advertiser has chosen not to accept applicants from your region.
7
PMO Tools & Process Optimization Specialist
East York, Ontario
Equality Street Inc.
Posted today
Job Viewed
Job Description
Job Description
Requirements
Job Description
We are looking for a PMO Tools & Process Optimization Specialist to support a dynamic Project Management Office (PMO). This role plays a key part in improving operational efficiency by leveraging expertise in Jira, Confluence, Tableau, Service Desk, and SharePoint . The right candidate will be passionate about streamlining processes, implementing best practices, and enabling continuous improvement across teams.
Tool Administration & Optimization
Act as the subject matter expert for Jira, Confluence, Tableau, Service Desk, and SharePoint.
Configure, design, and maintain workflows, dashboards, and reporting structures to improve efficiency and visibility.
Implement automation and integrations to reduce manual effort and enhance productivity.
Process Improvement
Assess and optimize existing workflows, ensuring alignment with governance standards.
Standardize project tracking, reporting, and documentation across teams using PMO tools.
Develop templates, guidelines, and best practices to drive consistency.
Data & Reporting
Build and maintain interactive dashboards and performance reports in Tableau and Jira for leadership visibility.
Track and communicate metrics such as project status, resource allocation, and issue management.
Training & Support
Provide end-user training and documentation for PMO tools.
Serve as the first point of contact for tool-related support, enhancements, and troubleshooting.
Requirements
Qualifications
Required Skills & Experience
5+ years of experience within a PMO or similar environment.
Advanced knowledge of Jira administration, Confluence, Tableau, Service Desk, and SharePoint.
Demonstrated success in process optimization and automation.
Strong understanding of project management methodologies (Agile, Waterfall, Hybrid).
Excellent analytical and problem-solving skills, with the ability to translate data into actionable insights.
Preferred Skills
Experience with tool integrations and APIs (e.g., Jira–Confluence–Tableau connectors).
Familiarity with IT Service Management (ITSM) frameworks.
Strong communication and stakeholder engagement abilities.
This advertiser has chosen not to accept applicants from your region.
8