4,011 Product Support jobs in Canada

Job Description

Delivery Driver & Product Support

A highly professional Sales and Distribution company has an immediate opening for a self-motivated, high energy individual on Vancouver Island. Preference for the Nanaimo / Duncan Areas. This position is considered entry level sales and can possibly lead to future account manager positions within the organization.

The main duties of this position will include:

• Operate a heavy vehicle loaded with product, visiting a route of existing customers on a daily basis.
• Count product on hand at each customer and restock shelves up to expected stocking levels.
• Greet and engage with customers in a manner which reinforces and solidifies business relationships.
• Delivery of product in an efficient and timely manner.
• Answer questions and solve problems, be a resource for the customer to call upon.
• Maintain equipment on site at customer which will require light troubleshooting and repair.
• Identify opportunities and threats in the sales process and communicate them to the Account Managers.
• Assist in the development and execution of strategic sales plans focused on the growth of individual accounts.
• Organize and maintain inventory levels in your mobile unit and satellite locations.

Skills that will be required to be successful:

• Valid driver’s license
• Required to lift an average of 25lb cartons repetitively
• Inventory control
• A persistent and positive attitude
• Ability to effectively and professionally communicate with individuals at all levels of an organization
• A commitment to completion of workload on a daily basis
• Organization and attention to detail
• Willingness to learn and adopt the sales strategies of the organization
• Strong knowledge of Microsoft Office Suite (Outlook, Excel, Word, etc.)
• Ability to regularly and quickly navigate PC’s, Tablets, Smartphones, email, texts, etc.
• Timeliness and a professional appearance

This position is considered to be the backbone of our customer relationship management. Failure to provide a high level of customer support can jeopardize business relationships. This position will be considered part of the sales staff and will have access to all support staff within the organization.

The ideal candidate should live in Nanaimo / Duncan, British Columbia

Experience in the Automotive Service Industry is a plus but not required.

Job Description

Delivery Driver & Product Support

A highly professional Sales and Distribution company has an immediate opening for a self-motivated, high energy individual on Vancouver Island. Preference for the Nanaimo / Duncan Areas. This position is considered entry level sales and can possibly lead to future account manager positions within the organization.

The main duties of this position will include:

• Operate a heavy vehicle loaded with product, visiting a route of existing customers on a daily basis.
• Count product on hand at each customer and restock shelves up to expected stocking levels.
• Greet and engage with customers in a manner which reinforces and solidifies business relationships.
• Delivery of product in an efficient and timely manner.
• Answer questions and solve problems, be a resource for the customer to call upon.
• Maintain equipment on site at customer which will require light troubleshooting and repair.
• Identify opportunities and threats in the sales process and communicate them to the Account Managers.
• Assist in the development and execution of strategic sales plans focused on the growth of individual accounts.
• Organize and maintain inventory levels in your mobile unit and satellite locations.

Skills that will be required to be successful:

• Valid driver’s license
• Required to lift an average of 25lb cartons repetitively
• Inventory control
• A persistent and positive attitude
• Ability to effectively and professionally communicate with individuals at all levels of an organization
• A commitment to completion of workload on a daily basis
• Organization and attention to detail
• Willingness to learn and adopt the sales strategies of the organization
• Strong knowledge of Microsoft Office Suite (Outlook, Excel, Word, etc.)
• Ability to regularly and quickly navigate PC’s, Tablets, Smartphones, email, texts, etc.
• Timeliness and a professional appearance

This position is considered to be the backbone of our customer relationship management. Failure to provide a high level of customer support can jeopardize business relationships. This position will be considered part of the sales staff and will have access to all support staff within the organization.

The ideal candidate should live in Nanaimo / Duncan, British Columbia

Experience in the Automotive Service Industry is a plus but not required.

Job Description

Why should you join the Analogic team?
At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in supplying transportation security professionals with leading-edge aviation security screening equipment and health care workers with high-tech medical products. We offer a competitive compensation and benefits program, and an opportunity to grow with us! To learn more about our culture, mission and vision please visit

The Product Support Specialist at Analogic Service Team is dedicated to ensuring customer satisfaction by providing expert technical support. This role focuses on diagnosing hardware and software issues, delivering remote and on-site assistance, and facilitating the installation of imaging and detection equipment. Collaboration with the engineering team is vital for developing technical solutions and documentation. The specialist's strong communication and organizational skills are crucial for maintaining service excellence and driving process improvements, supporting Analogic's leadership in x-ray computed tomography systems and electro-mechanical equipment support.

Responsibilities:

• Provide customers with remote & on-site product support.
• Diagnose hardware / software problems and determine proper solutions.Produce timely and detailed service reports.
• Help commission x-ray equipment in the US and abroad.
• Install / configure, hardware & software.
• Work closely with engineering teams and share information across the organization.
• Develop technical solutions to incorporate into service bulletins, user, maintenance, service manual

Requirements:

• Successful applicants will have certified trade training, with a minimum of 3-5 years’ relevant experience in troubleshooting and repair of; x-ray computed tomography systems, electro - mechanical equipment and or conveyance (BHS) systems.
• Must have a positive professional attitude and be customer focused at all times.
• Must be able to pass a Federal Government Suitability Determination background check.
• Must be technically savvy; innovative, quick to learn and adapt to new technology.
• Must have excellent writing skills and be able to document detailed reports.
• Must possess excellent communication skills, ability to break down complex subjects.
• Detail oriented, well organized, self-motivated, with strong interpersonal skills.
• Exceptional at managing time and able to complete assigned projects independently.
• Flexible and open to a fluid schedule and working environment.
• Must possess valid driver’s license and Passport.

Preferred Qualifications:

• Current technical support or field service experience is strongly preferred.
• Experience with the installation, set-up, alignment, cabling, and commissioning of precision x-ray equipment is preferred.
• Competency with LINUX, Windows, MS Office products, hardware / software, and network troubleshooting is preferred.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to regularly lift and carry up to 70 lbs
• Must be able to talk, listen and speak clearly on telephone
• Position involves prolonged sitting and extensive use of computer/keyboarding
• Position requires high level of mobility and involves extended periods of standing, bending and walking

Benefits:

• 401K with company match vested immediately

• HSA/FSA match

• 8 weeks paid parental leave

• Healthcare for now and healthcare as your family and health change

• Continuous Education Pathways

• You will be joining a passionate, driven and diverse global team!

To learn more about our culture please visit:

Follow us on LinkedIn:

Job Description

BE Power Equipment is a leading manufacturer of pressure washers, air compressors, generators and water pumps serving industrial markets in over 30 countries. Headquartered in Abbotsford, BC, our third generation, family-owned business is focused on designing quality products and delivering exceptional service.

We are currently looking for Service Advisor to join our Technical Service team.

The position will require a high level of customer service and mechanical aptitude with a ‘can do’ attitude to resolving challenges and overcome obstacles. Our ideal candidate will possess exceptional communication, ability to trouble shoot technical issues over the phone and self management skills and be able to build impeccable rapport with our service center community.

Requirements

What is the day in the life of a Technical Advisor

• Field incoming calls from end users and service centers, provide technical assistance, trouble shooting, and deal with warranty claims and replacements.
• Assist predominantly via phone or email. Examples of calls could be: start up procedures on our machines, trouble shooting possible issues, additional parts identification, dealer location, and service center location
• Identify new service center locations that could be added to our offering.
• Building relationships with our service centers to strengthen our partnerships with them
• Participate in Service Schools with our dealer and service center network as conducted
• Help create training bulletins and resources for self help guides and troubleshooting

What we are looking for in a successful candidate:

• Preference given to candidates with experience in the Auto Industry/Agricultural Industry or the Tool Industry
• Have a technical aptitude and be mechanically inclined
• Have worked on motors, pumps and other power equipment products
• Preference to candidates that have worked in a service desk environment
• Be driven, self motivated and have a positive can-do attitude
• Have exceptional interpersonal, communication skills
• Have strong organizational and multitasking skills
• Be able to prioritize and self manage
• Be proficient with computer and excel skills to an intermediate level

Benefits

Why work at BE?

• Competitive salary commensurate with experience
• Group medical and dental benefits including Employee and family assistance program
• Company RRSP matching plan
• Flexible work hours and potential for hybrid work arrangement
• Healthy work life balance
• Employee discount program
• Training and development opportunities
• Modern, well-equipped work environment with excellent staff facilities
• Employee welcome package and other SWAG
• Excellent and collaborative team/work environment
• Team socials and engagement events in and outside of the office

We thank all applicants; however, only those considered qualified will be contacted for an interview.

Job Description

Delivery Driver & Product Support

A highly professional Sales and Distribution company has an immediate opening for a self-motivated, high energy individual on Vancouver Island. Preference for the Nanaimo / Duncan Areas. This position is considered entry level sales and can possibly lead to future account manager positions within the organization.

The main duties of this position will include:

• Operate a heavy vehicle loaded with product, visiting a route of existing customers on a daily basis.
• Count product on hand at each customer and restock shelves up to expected stocking levels.
• Greet and engage with customers in a manner which reinforces and solidifies business relationships.
• Delivery of product in an efficient and timely manner.
• Answer questions and solve problems, be a resource for the customer to call upon.
• Maintain equipment on site at customer which will require light troubleshooting and repair.
• Identify opportunities and threats in the sales process and communicate them to the Account Managers.
• Assist in the development and execution of strategic sales plans focused on the growth of individual accounts.
• Organize and maintain inventory levels in your mobile unit and satellite locations.

Skills that will be required to be successful:

• Valid driver’s license
• Required to lift an average of 25lb cartons repetitively
• Inventory control
• A persistent and positive attitude
• Ability to effectively and professionally communicate with individuals at all levels of an organization
• A commitment to completion of workload on a daily basis
• Organization and attention to detail
• Willingness to learn and adopt the sales strategies of the organization
• Strong knowledge of Microsoft Office Suite (Outlook, Excel, Word, etc.)
• Ability to regularly and quickly navigate PC’s, Tablets, Smartphones, email, texts, etc.
• Timeliness and a professional appearance

This position is considered to be the backbone of our customer relationship management. Failure to provide a high level of customer support can jeopardize business relationships. This position will be considered part of the sales staff and will have access to all support staff within the organization.

The ideal candidate should live in Nanaimo / Duncan, British Columbia

Experience in the Automotive Service Industry is a plus but not required.