95 Professional Services jobs in Canada

Job Description

We are seeking an experienced Project Manager to join our team in the Professional Services department. The ideal candidate should have extensive experience in managing end-to-end project management activities, including vendor selection, procurement, budgeting, scheduling, stakeholder management, and risk mitigation. The candidate should also have strong negotiation skills and be able to coordinate with multiple teams and stakeholders.

Responsibilities:

• Initiate and manage procurement processes to select vendors
• Coordinate across teams on project reporting, prioritization, resource allocation, and visibility
• Estimate project budget and validate utilization against resources engaged
• Forecast project budget based on resource utilization
• Coordinate and engage with different stakeholders, including business users and vendors, from feasibility study, implementation, and benefit realization
• Initiate, liaise and negotiate with users to reach consensus on the requirements, delivery schedule, and resource commitment
• Set up infrastructures and milestones
• Identify issues/risks proactively with mitigation plans to avoid impacts and escalations
• Escalate issues and impacts to the appropriate stakeholders
• Plan and execute user acceptance test followed by signing off
• Plan and execute production deployment followed by sign-off
• Ensure proper transitioning services implemented
• Produce quality project deliverables such as project charter, implementation plan, etc
• Update all stakeholders with the latest status and issues/risks
• Enable IT support
• Project closure sign-off

Requirements:

• Minimum 10 years of experience in Project Management
• Excellent communication and interpersonal skills
• Strong negotiation skills with business, InfoSec, and IT teams
• Proven track record of delivering complex IT projects on time and within budget
• Familiarity with project management tools and methodologies
• Experience with vendor selection and management
• Knowledge of IT infrastructure and operations
• Strong problem-solving and analytical skills
• Ability to work under pressure and meet tight deadlines

If you are a proactive, results-driven Project Manager with a passion for delivering high-quality projects, we encourage you to apply for this exciting opportunity.

Job Description

Lead the Next Revolution in
Identity Security for the AI Era The Massive Enterprise Agentic AI Identity Security Market

AI is transforming every industry — but without identity guardrails, governance, and observability , enterprises can't deploy it safely at scale. The foundation of trusted AI is trusted identity.

Every Fortune 2000 enterprise faces the challenge of unifying identity across clouds, apps, and infrastructure while ensuring AI agents act securely and within policy boundaries. This is the new frontier of enterprise security.

Strata is pioneering Agentic Identity Security — the category-defining approach that gives enterprises the controls they need to adopt AI responsibly. And the response has been extraordinary: in just 30 days, over 300 enterprises signed up for our new Agentic Identity Security product waitlist , proving how urgent and massive this opportunity is.

Strata is a venture-backed startup defining the Identity Orchestration and Agentic Identity Security markets. Our founding team created the first wave of Web identity management, pioneered IDaaS, co-authored SAML, and is now building the identity layer for AI .

We're scaling fast, with enterprises across industries choosing Strata to solve their most pressing identity and security challenges.

This is a ground-floor leadership role where you'll directly shape both the sales team and the trajectory of one of the most important markets in enterprise technology.

At Strata, we've built a culture around collaboration, authenticity, and courage. We call it the Maverics Spirit — a mix of grit, creativity, and confidence that drives us to win together. We celebrate wins weekly, invest deeply in our people, and execute with urgency. If you want to be part of a team bold enough to reimagine identity for the AI era, Strata is the place.

Strata's Maverics Platform unifies enterprise identity systems with both modern and legacy applications - without rewriting code - saving millions and accelerating transformation.

Now we've taken the next leap forward with our Agentic Identity Security product , the world's first identity layer purpose-built for AI:

• Guardrails that ensure AI agents act only within approved identity and access boundaries.
  
  
• Governance that enforces enterprise policies and compliance across AI-driven workflows.
  
  
• Observability that provides full visibility into how AI agents use identity, enabling trust, auditability, and resilience.

Strata's Agentic Identity Orchestration product is designed to be super easy to evaluate and test using a self-service model (hybrid-PLG) and we charge by consumption - the more agents a customer secures the more they buy.

This isn't incremental innovation — it's foundational to making AI secure for the enterprise. And the market is validating it, fast.

The Role

Strata Professional Services Engineers provide professional services both on-site or remotely. Services consist of deployment of Strata's Maverics technology and solutions as well as end user and partner training. The Professional Services Engineer acts as the technical representative leading the direct interaction with the customer's personnel and project teams leveraging Strata's best practices.

This role helps the customer to quickly benefit from the Strata solution and realize business value. Meanwhile, Professional Services Engineers provide field feedback to product management and engineering teams based on their experiences with customer implementations throughout the deployment process.

This is a hands-on-keyboard role where you are responsible for implementing Strata's software at customers' locations both on premises and in the cloud. Your core team responsibilities include:

• Ensuring customer success with thorough project management, meeting deadlines, and frequent communication
• Installing and updating core Maverics Identity Orchestration software, Maverics connectors, directories, and web services
• Building integrations and customization code to extend Strata's software to work with customers' environments
• Identifying and resolving issues related to the activation and implementation of the software
• Assessing customers' technical needs and capabilities during implementations
• Providing highly responsive customer service and maintaining a high level of member satisfaction
• Corresponding and fulfilling all commitments for internal and external customers
• Recording and documenting solutions to common and difficult problems
• Collaborating with engineering to improve the implementation and configuration of professional service processes
• Training partners from leading services organizations including the top Global Systems Integrators (GSIs) and boutique identity firms

This role is based in our Toronto, Ontario Canada office and you are expected to be in the office 4-5 days a week.

Some travel is required.

In addition to the core responsibilities defined above you will work collaboratively with Pre-Sales to offer technical expertise. This includes working with Strata Account Executives, Sales team and our partners. Specifically you will:

• Add expertise to integration discussions and deep dives (API, SSO, CRM, etc.)
• Assist in information sharing and customer transition from pre to post sales (timeline, expectations, metrics, onboarding & project plans, best practices)
• Deliver demos as required
• Assist in creation and delivery of prospect training programs
• Any and all items to get a deal across the finish line

The Ideal Candidate

Our ideal candidate has at least 3 years of experience in the following domains:

• Hands-on implementation experience of ForgeRock, Ping, Okta, SailPoint, CA, Oracle, IBM and Microsoft suite of IAM products etc.
• Experience in client facing deployments and working in multi-team, multi-vendor team setup
• Experience in implementing identity standards like OAuth, SAML, OIDC, and LDAP
• Experience with legacy authentication systems such as CA/Broadcom SiteMinder and Oracle Access Manager
• Fairly exposed to cloud security and cloud technologies such as AWS, Google Cloud, Docker, Cloud Distribution
• Experience with DevOps build/run model
• Intermediate proficiency in programming languages such as GoLang, JAVA, Jscript etc.
• Comfortable working in and troubleshooting Linux based systems
• Exposure to web server architecture and the ability to troubleshoot web server/linux related issues

You don't have to be an expert in these things, but you should be ready and excited to become one:

• Microservices
• Infrastructure as code
• Kubernetes and Containers
• AWS management, Terraform

You'll bring experience in:

• Implementing complex, enterprise-scale identity infrastructure
• Being a technical lead for a team of professional services consultants
• Working with clients directly

Similar Companies - if you were successful implementing identity software at these companies there's a great chance you'll be successful at Strata

• Okta, Auth0, Ping Identity, Microsoft (Azure Active Directory)
• E&Y, PWC, Accenture, KPMG or other Global Systems Integrators
• CoreBlox, SecureIT, Identropy or other boutique identity integration firms

Sounds interesting? We'd love to talk. Let's set up a time to talk and see if there's a match and maybe you will join this tribe of Maverics!

Job Description

About Dialpad
Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic .

Your role

As the Senior Manager of Partner Professional Services, you'll lead the successful delivery of all deployments and onboardings originating from our vital partner ecosystem. You'll directly manage and empower a team of Project Managers, Solution Architects, and Onboarding Specialists, ensuring they have the right skills and resources to deliver exceptional work for our customers. Your focus will be exclusively on partner-sourced projects, where you'll collaborate closely with our partners to maintain high customer and partner satisfaction and proactively address any challenges that may surface during the project lifecycle.

This role is critical in educating and onboarding customers on Dialpad products and expertly navigating the relationships between our partners and our shared customers. You'll work cross-functionally with Sales, Customer Success, and Support to continually improve our product deployment and change management processes, directly contributing to our customers' success and retention.

Candidates must be able to work US hours.

What you'll do

• Collaborate closely with Customer Success Leaders, Sales Leaders, and Channel Partner Managers to set customer expectations, ensuring successful deployments and onboardings for all projects.
• Utilize Salesforce and PSA tools to ensure all Project Managers and Solution Architects are adhering to the Dialpad deployment methodology.
• Monitor and report on key performance indicators for the Partner Professional Services team, ensuring we consistently meet or exceed our goals.
• Proactively anticipate team demand based on the sales pipeline, assign new projects promptly to resources, and maintain target utilization rates for all roles.
• Manage customer escalations for active projects, driving quick resolutions and ensuring high customer satisfaction.
• Act as a dedicated customer advocate within the Partner Professional Services team, fostering strong relationships with Dialpad customers.
• Drive cross-functional alignment by collaborating with Sales, Channel Partner Managers, Sales Engineering, Customer Success, Support, Engineering, and Product Management to optimize the customer experience.
• Ensure seamless and successful project handoffs to Customer Success and Support.
• Actively participate in hiring, training, and mentoring the Partner Professional Services team.
• Ensure Project Managers, Solution Architects, and Onboarding Specialists receive ongoing training to uplevel expertise in Dialpad processes and products.
• Align the Partner Professional Services team with overall service delivery practices and the company's strategic objectives.

Skills you'll bring

• Bachelor's Degree (preferred).
• 3-5 years of management experience, ideally leading technical or professional services teams.
• Proven experience managing a remote workforce.
• Background in pre-sales or a strong understanding of sales and customer functions.
• Direct experience working within partner management and relationships.
• Exceptional customer-facing skills.
• Strong escalation management skills with a demonstrated ability to remain calm and effective in high-pressure situations.
• A critical thinker with a track record of identifying creative and scalable solutions to business challenges.
• Self-motivated and adept at cross-functional collaboration.
• Excellent presentation, meeting facilitation, and written communication skills.
• Familiarity working with customers of all sizes, from SMB to Enterprise.
• Exceptional time management and organizational skills, with the ability to manage numerous details simultaneously.
• A desire to thrive in a dynamic startup environment where your input directly shapes our offerings and customer interactions.
• Ability to travel up to 25% domestically and internationally for customer on-sites or team events.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Job Description

About Dialpad
Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic .

Your role

As a Project Manager on our Partner Professional Services team, you'll be a key player in ensuring the successful deployment of Dialpad solutions for customers brought to us by our valued partners. Your expertise will be focused exclusively on these partner-sourced projects, where you'll work to deliver exceptional customer experiences and address any challenges that may surface during the project lifecycle.

We're looking for someone who is customer-centric, loves organization, and genuinely enjoys helping new customers get started. You'll have a real voice on the team and own the entire deployment process for your customers, playing a crucial role in setting them up for long-term success. From the initial call to the final steps, you'll guide customers through our proven Dialpad deployment methodology, managing every aspect and coordinating with technical experts as needed.

This role is vital for educating and onboarding customers on Dialpad products, all while expertly navigating the relationships between our partners and our shared customers. You'll collaborate closely with our Sales, Customer Success, and Support teams to directly contribute to our customers' success and retention.

This position reports directly to our Senior Manager, Partner Professional Services.

Candidates must be able to work US hours.

What you'll do

• Take full ownership of customer deployment projects, ensuring the successful implementation of all Dialpad products and features.
• Apply the Dialpad deployment methodology and leverage various tools to seamlessly onboard our customers.
• Manage changes to the deployment scope and schedule, identifying potential risks and implementing mitigation strategies.
• Cultivate and maintain strong relationships with the customer and all key stakeholders, ensuring clear communication and alignment throughout the project lifecycle.
• Create and maintain thorough project documentation, ensuring all project details, decisions, and progress are accurately recorded.
• Meet regularly with customers to verify and track all project requirements, ensuring a clear understanding of deliverables.
• Partner with Dialpad Solution Architects to form a dedicated deployment team focused on excellent customer success and project delivery.
• Utilize various cloud platforms and tools (e.g., Salesforce, PSA tools) to manage, track, and monitor your projects and customer health.
• Ensure that all projects are delivered on time and within scope, meeting established success criteria.
• Conduct admin training sessions for customers, assist with configuring integrations, support device provisioning, and troubleshoot complex issues as needed.
• Monitor and report regularly on the status of your projects to your manager and the leadership team, escalating issues as needed.
• Address and resolve customer escalations and risks on active projects, ensuring quick resolutions and high customer satisfaction.
• Ensure seamless and successful project handoffs to our Customer Success and Support teams.

Skills you'll bring

• Bachelor's Degree (preferred).
• 5-7 years of project management experience, ideally in a customer-facing role.
• Prior experience working with project-tracking platforms.
• A keen eye for thorough and detailed project hygiene, including tracking hours and project tasks.
• Ability to lead project meetings, effectively hold customers accountable, and manage multiple simultaneous customer projects.
• Proficiency with G-Suite, Salesforce, Jira, and other cloud platforms.
• Strong digital communication skills, with an emphasis on visual and verbal clarity during remote interactions.
• Ability to work cross-functionally and collaborate effectively with Support, Customer Success, Marketing, Product, Channel Partner Managers, and other teams when needed.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Job Description

About Dialpad
Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic .

Your role

As a Solutions Architect on our Partner Professional Services team, you'll be the technical backbone of successful Dialpad deployments for customers brought to us by our valued partners. Your expertise will focus on these partner-sourced projects, where you'll deliver an exceptional technical experience for Dialpad customers and address any challenges that may surface during the project lifecycle.

You're a customer-centric, technically brilliant individual with a deep understanding of networking, telephony networks, and integrations using REST APIs. You thrive on the technical challenges that come with onboarding new clients and love being a valued team player. You'll step into a pivotal role where your problem-solving prowess and genuine passion for helping others will play a crucial part in setting our customers up for success from day one with Dialpad. You'll have a real voice on the team, supporting the entire deployment process for your customers and ensuring their long-term success. You'll act as a subject matter expert, providing expert consulting and guidance on technical solutions, ultimately delivering a world-class experience to our customers.

This role is vital for educating and onboarding customers on Dialpad products, all while expertly navigating the relationships between our partners and our shared customers. You'll collaborate closely with our Sales, Customer Success, and Support teams to directly contribute to our customers' success and retention.

This position reports directly to our Senior Manager, Partner Professional Services.

Candidates must be able to work US hours.

What you'll do

• Assist Dialpad's customers with their complex integration, hardware, and technical needs.
• Conduct admin training sessions for customers, assist with configuring integrations, support device provisioning, and troubleshoot complex technical issues.
• Design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.
• Collaborate with customers to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics.
• Provision and configure desk phones, providing best practices and recommendations for an efficient setup.
• Lead deployment efforts, overseeing call flow design, integrations, and system configurations to align precisely with business objectives.
• Proactively troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.
• Analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance.
• Conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices.
• Cultivate and maintain strong relationships with the customer and all key stakeholders, ensuring clear communication and alignment throughout the project lifecycle.
• Create and maintain thorough project documentation, accurately recording all project details, technical decisions, and progress.
• Partner seamlessly with Dialpad Project Managers to form a dedicated deployment team focused on excellent customer success and project delivery.
• Efficiently utilize various cloud platforms and tools (e.g., Salesforce, PSA tools) to manage, track, and monitor your projects and customer health.
• Ensure that all projects are delivered on-time and within scope, meeting established success criteria.
• Monitor and regularly report on the status of your projects to your manager and the leadership team, escalating technical issues as needed.

Skills you'll bring

• Excellent grasp of various modern cloud communications platforms such as Google G-Suite and Office 365.
• Experience with Business VoIP Telephony Services (On-Premise or SaaS).
• Understanding and experience with:
• VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
• Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).
• Data Center Technologies (Public & Private Clouds).
• Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies).
• Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions.
• Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management (nice-to-have).

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.