99 Program Delivery jobs in Canada

Job Description

Chef(e) de projet – Équipe de livraison de programmes

Département de Stratégie – Technologies de l’information

Browns entreprend une transformation majeure de ses activités et de sa technologie, et notre équipe de livraison se développe pour gérer les multiples projets essentiels qui construiront notre écosystème futur. Nous recherchons un chef de projet informatique expérimenté et talentueux qui sera responsable de la gestion et de la supervision de la livraison des projets de bout en bout, ainsi que de la transition vers les opérations.

À propos de Browns :

Fondée à Montréal en 1940, Browns a été bâtie sur un principe : faire passer le client en premier. Inébranlable dans sa mission d'offrir une expérience de magasinage inoubliable, Browns demeure l'intersection où le luxe rencontre l'abordabilité, et où chaque client est entendu. Après des débuts modestes en tant que magasin familial, Browns est devenu le principal détaillant indépendant de chaussures en Amérique du Nord, avec plus de 65 magasins au Canada. Aujourd'hui, nous sommes fiers d'offrir une sélection de premier ordre de styles tendance et de collections exclusives qui incitent nos clients à revenir.

À propos du rôle :

Sous la responsabilité du gestionnaire principal, livraison de programmes TI, vous jouerez un rôle essentiel dans le succès de l'adoption de nouvelles technologies, ainsi que dans le développement et l'instauration d'une forte culture de l'innovation et de l'amélioration continue. En plus de démontrer une solide compréhension des cadres de développement et de déploiement itératifs, vous devrez être en mesure de diriger des équipes interfonctionnelles à travers les différentes étapes d'un projet complexe.

Ce que vous allez faire :

• Diriger des projets de mise en œuvre, y compris des projets émergent de l’implantation ERP associés à d'autres projets parallèles, en veillant à ce qu'ils soient livrés et continuellement alignés sur les objectifs et les jalons du programme
• Planifier et assurer la transition en douceur du projet vers les opérations, y compris le transfert à l'équipe de support et aux utilisateurs clés, contribuer au plan de gestion du changement et surveiller l'adoption et les retours de la solution post-implémentation
• Faciliter la définition des portées de projet et de ses itérations, des objectifs et des livrables en collaboration avec de multiples parties prenantes à travers plusieurs départements, y compris la haute direction
• Contribuer à la construction des plans de projet et d'itérations, et mener toutes les communications, réunions et documentations associées
• Coordonner des équipes d'experts multidisciplinaires des départements informatique et commercial, guider les parties prenantes dans la recherche de solutions
• Fournir des conseils et des orientations d'expert-e sur la gestion de projet, la gouvernance et les procédures pour améliorer continuellement les pratiques de gestion de projet
• Favoriser un environnement de travail agile et collaboratif, en tirant parti des cadres de livraison de projet itératifs tels que Scrum, Kanban et/ou SAFe
• Développer des meilleures pratiques et des outils pour l'exécution et la gestion de projets ; conduire l'amélioration continue en tirant parti des rétroactions et des leçons apprises des projets précédents

Quels sont les avantages pour vous ?

En tant que membre de la famille Browns, vous aurez accès à d'excellents avantages tels que :

• Assurance collective
• Programme d'aide aux employés
• Contribution de l'employeur à votre REER
• Rabais pour les employés
• Remboursement annuel de 300 $ pour l'exercice physique
• Cafétéria subventionnée et petit déjeuner gratuit
• Café, thé et chocolat chaud gratuits
• Séance de yoga hebdomadaire gratuite
• Parking gratuit sur le site

Qui recherchons-nous?

• Baccalauréat ou maîtrise en technologie de l'information, gestion de projet et/ou gestion des affaires et de la technologie, ou équivalent
• Les certifications en gestion de projet et/ou Agile (ex. PMP, PSM, CSM, SAFe) sont considérées comme un atout essentiel
• Minimum de 5 ans d'expérience dans un rôle de gestion de projet au sein d'une équipe informatique
• Expérience avérée dans la gestion d'équipes interfonctionnelles et/ou matricielles, à travers plusieurs départements commerciaux, y compris des transitions réussies vers les opérations et l'articulation des activités de gestion du changement
• Expérience avérée dans la gestion d'un backlog de produit ou de projet avec une équipe de développement, en assurant l'alignement avec les priorités et les attentes de livraison de valeur de l'entreprise
• Expérience dans l'industrie de la vente au détail considérée comme un atout majeur
• Expérience avérée en gestion de projets informatiques, idéalement avec des mises en œuvre de solutions à l'échelle de l'entreprise
• Solide connaissance des méthodologies de gestion de projet et des cadres de développement et de déploiement de logiciels itératifs
• Maîtrise des outils de gestion de projet, de documentation et de développement logiciel, tels que Jira, Confluence et Azure DevOps
• Excellentes compétences en communication, gestion des relations avec multiples fournisseurs, négociation, résolution de problèmes et analyse

Postulez maintenant !

Souhaitez-vous saisir cette opportunité exceptionnelle et faire partie de l'avenir de Browns Shoes ? Nous serions ravis de vous rencontrer ! Posez votre candidature pour devenir notre nouveau chef de projet informatique en envoyant un CV décrivant votre ensemble de compétences et votre expérience pertinente.

Nous remercions tous les candidats, mais seules les personnes sélectionnées pour une entrevue seront contactées. Nous vous remercions de l'intérêt que vous portez à Browns!

Project Manager - IT Program Delivery Team

As Browns Shoes embarks on a major business and technology transformation, our delivery team is expanding to manage the multiple and critical projects that are shaping our future ecosystem. We are looking for an experienced and talented IT Project Manager to manage and oversee the end-to-end delivery and transition to operations of assigned projects.

About Browns

Founded in Montreal in 1940, Browns Shoes was built on one principle: putting the customer first. Unwavering in our mission to provide an unforgettable shopping experience, Browns remains the intersection where luxury meets affordability, and every customer is heard. From humble beginnings as a mom-and-pop shop, Browns grew to become North America’s leading independent footwear retailer with over 65 stores Canada-wide. Today, we’re proud to offer a top-notch selection of trending styles and exclusive collections that keep our customers coming back for more.

About the Role:

Reporting to the Senior Manager, IT Program Delivery, you will play a key role in the adoption of new technologies, as well as in developing and instilling a strong culture of innovation and continuous improvement. In addition to demonstrating a solid understanding of iterative development and deployment frameworks, you will need to be able to lead cross-functional teams through the various stages of a complex project.

What You’ll Do:

• Lead implementation projects, including ERP-driven projects coupled with other business projects, ensuring they are delivered and continuously aligned with the program’s objectives and milestones
• Plan and ensure the project’s smooth transition to operations, including handover to support team and power users, contribute to the change management plan and monitor post-implementation solution adoption and feedback
• Facilitate the definition of project scopes and its iterations, goals, and deliverables in collaboration with multiple stakeholders across departments, including senior management and executives
• Contribute to the building project and iterations plans, and conduct all associated communications, meetings and documentation
• Coordinate teams of multidisciplinary experts from the IT and Business departments, guide stakeholders in the search of solutions
• Providing expert advice and guidance on project management, governance, and procedures to continuously improve project management practices
• Foster an agile and collaborative working environment, leveraging iterative project delivery frameworks such as Scrum, Kanban and/or SAFe
• Develop best practices and tools for project execution and management; drive continuous improvement by leveraging feedback and lessons learned from previous projects

What’s In It for You:

As part of the Browns family, you’ll have access to first-rate employee benefits and exciting events, including:

• Group Insurance
• Employee Assistance Program
• Employer Contributions to your RRSP
• Employee discount
• $300 annual exercise reimbursement
• Subsidized cafeteria and free breakfast
• Free coffee, tea, and hot chocolate
• Free weekly yoga sessions
• Free on-site parking

What We’re Looking For:

• Bachelor's or master's degree in information technology, project management and/or business and technology management, or equivalent
• Project Management and/or Agile certifications (ex. PMP, PSM, CSM, SAFe) are considered a very strong asset
• Minimum of 5 years of experience in a project management role within an IT team, ideally in large, company-wide solution implementations
• Proven experience in managing cross-functional teams across multiple business departments, including successful transitions to operations and articulating change management activities
• Proven experience in managing a product or a project backlog with a development team, ensure alignment with business priorities and value expectations
• Experience in the retail industry is considered an asset
• Proven experience in IT project management, ideally with large, company-wide solution implementations
• Strong knowledge of project management methodologies and iterative software development and deployment frameworks
• Proficient in project management, documentation and agile software development tools, such as Jira, Confluence and Azure DevOps
• Excellent communication, relationship management, negotiation, problem-solving, and analytical skills

Apply Now!

Would you like to take part in this exciting opportunity and be part of the future of Browns Shoes? We’d love to meet you! Apply to be our IT Project Manager by submitting your resume today.

While we appreciate your interest in this role, please note that only selected candidates will be contacted. Thank you for your interest in Browns!

Job Description

About the Role

We’re looking for an experienced and organized Delivery Manager to support the development and delivery of both hardware and software products from concept through launch. This role sits at the heart of cross-functional collaboration and will help guide the coordination of efforts between engineering, product, operations, and external partners. If you thrive in a fast-paced, product-driven environment and are passionate about bringing technology products to life, this role is for you.

At COSMO, we inspire kids through innovative technology and a supportive community. Our family-centric products, such as the award-winning JrTrack Kids Smartwatch, enhance children's independence and confidence. This all-in-one device functions as a phone, GPS tracker, and music player, managed via the Mission Control Parent App, which allows parents to set safety alerts and manage contacts. Recognized as a top kids' wearable by PCMag and others, Cosmo is on the rise.

• Support the planning and execution of hardware and software development projects from ideation through launch.
• Collaborate with product, design, engineering, marketing, and operations teams to define project goals, schedules, and deliverables.
• Track progress using project management tools and proactively identify blockers or risks.
• Facilitate communication across teams through meetings, documentation, and status updates.
• Coordinate with vendors and suppliers on hardware component timelines and deliverables.
• Help align efforts across hardware, firmware, mobile app, and platform development teams.
• Contribute to the improvement of internal product development and delivery processes.
• Provide regular reporting on project status and results to stakeholders.
  
  

• You’re a detail-oriented and proactive delivery manager who enjoys coordinating across diverse teams.
• You’re comfortable managing both the strategic and tactical elements of projects.
• You thrive in remote, fast-paced environments and are adept at balancing multiple timelines.
• You’re passionate about building great products and working closely with engineers, designers, and external partners.
• You’re organized, communicative, and enjoy finding better ways to get work done.

Requirements

• A minimum of 5–7 years of project, program or delivery management experience, in hardware or consumer tech environments.
• Familiarity with both hardware and software development cycles.
• Experience managing a wide range of internal and external stakeholders.
• Ability to work effectively with cross-functional teams in a remote setting.
• Hands-on experience with Atlassian tools—Jira, Confluence, and Atlas—for project planning, task management, and reporting.
• Strong organizational and communication skills.
• Adaptable and proactive with a sharp attention to detail.
• Solid understanding of agile and hybrid project management methodologies.
• Experience working in product-focused organizations.
  
  

• Experience working with overseas suppliers or manufacturers.
• Basic technical knowledge in electronics, firmware, or mobile development.
• Familiarity with wearable technology.
• Prior experience in a startup or fast-scaling environment.

Benefits

• Competitive salary and benefits including 100% employer paid supplemental medical policy (Canada)
• Remote working environment
• An opportunity to make a significant impact in a fast-growing company
• Generous PTO
• Collaborative, creative, and supportive work environment

About Unisystech Consulting:

At Unisystech Consulting, we specialize in IT solutions and staffing for the financial services industry. We are committed to providing our clients with top-tier talent and innovative solutions that drive business success.

About the Role:

We are currently seeking a highly skilled Agile Delivery Manager to join our team and support a strategic initiative within a leading financial institution. This role offers the opportunity to lead and manage large-scale projects, driving Agile best practices and ensuring successful delivery aligned with business objectives.

Candidate Requirements / Must-Have Experience:

• 10+ years of Project Management experience in banking or financial services
• Strong experience with Agile methodologies and SDLC in banking projects
• Experience with Home Buyer Transformation (HBT), mortgage products, or capital markets
• Proven track record of managing large projects, including budget oversight such as monthly burn rates and financial tracking
• Excellent stakeholder management and communication skills

Key Responsibilities:

• Manage Agile projects from initiation to delivery, ensuring alignment with business goals
• Oversee and drive the software development lifecycle (SDLC) process
• Collaborate with cross-functional teams to ensure successful project execution
• Identify and mitigate risks while ensuring project milestones are met
• Drive Agile best practices and process improvements within project teams
• Take ownership of project budgets, including tracking monthly burn rates and financial performance

Nice-to-Have Skills:

• Familiarity with capital markets and financial regulations
• Experience with AWS cloud services
• Experience with Akamai content delivery and security solutions

Location: Hybrid – 2 days onsite in Downtown Toronto, ON

Contract Duration: 12 months

Schedule: Monday to Friday, standard business hours

Why Join Us?

Join Unisystech Consulting as an Agile Delivery Manager and lead high-impact Agile projects within the financial services sector. You’ll have the opportunity to drive project delivery end-to-end, foster Agile best practices, collaborate with diverse cross-functional teams, and influence business outcomes. If you’re passionate about managing complex initiatives, guiding teams through the SDLC, and delivering value in a dynamic environment, this role is for you.

Job Description

Salary:

Do you thrive in a dynamic, fast-paced environment? Do you get excited at the prospect of managing and building high performance teams? Do you like to disrupt traditional thinking and find innovative ways to solve problems?

If you answered yes to the above questions, lets talk!

About us

Trusted by leading global banks and financial institutions of all sizes, TAO Solutions has worked for over a decade with financial industry leaders worldwide. We design innovative and automated software solutions to empower the financial services industry with operational agility and robust capabilities. With office headquarters in Toronto and offices in Sydney, Australia, as well as San Diego, USA, TAO Solutions is in an expansionary mode. We are driven by an entrepreneurial and visionary mindset, which means there is plenty of room for innovation and initiative, and for talented people to shape who we are tomorrow. Further information on our business, products, and services can be found at

We are looking for a Hands-on Service Delivery Manager to join our growing team in Toronto. Why TAO Solutions? Click Here

Number of Positions Open: 1

Your next career move could be with us!

• Reports directly to the Director of Service Delivery
• Serve as the service delivery leader for all applicable accounts using the Asset Backed Commercial Paper (ABCP) capabilities of our SecureHub product
• Working with COO and PMO, execute PMO standards across all applicable active software implementations, primarily SecureHub
• Become a SecureHub application resident expert - for 25-50% of your time, the SDM will directly interact and lead one or more major ongoing or existing implementations. This will include minimal project management activities and some business analysis activities
• Become ingrained in TAOs software development life cycle, including an expert understanding of TAOs SDLC/DevOps Kanban usage and sprint planning process
• For the ABCP service delivery team, lead and execute on the performance management process that measures and evaluates progress against goals and key performance indicators for the organization and each applicable team member
• Implement and maintain a culture of continual process improvement to drive higher employee and customer satisfaction
• Actively lead and support a positive, proactive, results-oriented working environment that peers and stakeholders regard as innovative and demonstrative of the firms values
• Identifies potential roadblocks and risks to the implementation strategy
• Provides project team direction at key milestones throughout the entirety of each assigned project
• Escalation path for decisions and/or issue resolution not able to be made at the team level
• Ensure that all client SLAs and contractual requirements are met or exceeded
• Ability to direct a team towards a cohesive set of strategic objectives and maintain efficient timelines in the completion of tasks
• Support the sales process and prospect client relationship management activities as required by the Director of Sales and Solution Engineering and the Head of Business Development
• In conjunction with the COO and CTO, assist in the continual audit process and procedure improvement
• Working with the Systems Engineering team, ensure that audit processes and procedures are being followed
• Where applicable, lead additional training sessions and TAO Showcases for existing employees to ensure that the correct audit process is being adhered to
• Assisting HR and COO by tracking current BA employee utilization and assisting in forecasting current and future requirements (and potential growth, which may include new hires) for a minimum of six months
• Assisting with coaching and developing new and existing BA hires

Does this sound like you?

• Minimum two (2) years of direct team management experience
• Demonstrated knowledge and expertise in leading & managing all aspects of client service delivery
• Excellent judgment, strategic thinking, time and stress management, and problem-solving skills
• Sound knowledge of conflict management
• Detail-oriented, with strong organization, prioritization, and decision-making skills
• Proficiency in software like MS Office, Google Workplace, and Project Management Software (MS Project, Smartsheet, Celoxis, GanttPRO, LiquidPlanner, etc).
• Understanding of Microsoft operating systems and server technologies
• Experience with MS-SQL Server and/or database structures and principles
• A strong understanding of Reporting Services will be an asset
• Clear understanding and agile, Kanban, and full software development life cycle
• Solid understanding of Project Management Principles
• Minimum five (5) years experience in software development projects, business analysis, and/or application support with exposure to large-scale enterprise support implementation required
• Solid background in asset-backed structured finance, securitization, and accounting principles is desired
• Exceptional interpersonal and client-handling skills with the ability to present to and train groups of people in a clear and concise manner are essential
• Bachelors Degree in Business Administration, Mathematics, Computer Science or Applied Science is preferred
• CFA designation and/or PMP certification is an asset
• Autonomous self-starter with a preference for a collaborative, agile work environment

What you can expect from us

At TAO Solutions, our performance-driven culture is built on successful teamwork. We are ranked as one of the top companies to work for by Great Place to Work Canada and recognized as one of the best places to work in technology. Were passionate about fostering an environment that positions each team member to succeed and grow their career. We are committed to diversity and inclusion and demonstrate our values through equitable pay, fantastic benefits, and an inclusive and accessible environment for everyone. Please let us know if you require accommodation during the recruitment and selection process.

Whats in it for you?

We invest time and resources to ensure TAO Solutions is as good as the people we hire. Here are some of the reasons we attract the best people:

• Competitive compensation package, including TAO's bonus program
• A hybrid work model
• A collaborative organization that exemplifies autonomy, creativity, and is receptive to new technology adoption and software advancement
• Robust benefits package that includes and is not limited to vision, medical and dental
• Profit-Sharing Program
• Proponent of ongoing training and professional development

Job Description

Salary:

About Corporate Networks

For over 40 years, Corporate Networks has delivered comprehensive IT solutions to K12, public, SMB, and enterprise sectors from our headquarters in Fort McMurray. We believe in building true partnerships with our clients, grounded in trust, value, and a deep understanding of their business needs. Through our Stratos Managed Services and Surric Cloud platforms, we deliver dependable, purpose-driven technology solutions that support long-term growth and success. Our culture is defined by our core values and our purposeadding meaningful value to the lives of our clients and our team.

General Description and Primary Role:

We are seeking a highly driven and results-oriented Service Delivery Manager who thrives in an evolving environment and is passionate about creating operational efficiencies, delivering exceptional client experiences, and leading high-performing teams. This role is responsible for managing the day-to-day activities of the technical service delivery team.

This leadership role is ideal for someone who excels at juggling multiple priorities, streamlining service delivery, and inspiring teams through coaching and mentorship. Youll oversee day-to-day service operations and project execution, ensuring excellence in both internal performance and external client satisfaction. You will build systems, driving accountability, and creating a culture of results, ownership, and continuous improvement. This role is responsible for creating and managing efficient service / project delivery structure and processes to maintain, team morale, customer satisfaction and the financial targets required for company growth.

Responsibilities by Function

Leadership

• Ensuring the entire support team is living our purpose and core values

• Provide leadership to the technical group for day-to-day service and project delivery

• Improve upon the Corporate Networks Way - systems, structures and best practices for highest OML

• Actively coach employees, fostering professional growth through structured development plans

• Maintain high employee morale and performance

• Attract, retain, and grow top talent through recruitment and employee engagement strategies

• Deliver on Best-In-Class (BIC)
  financial targets

Service Delivery and Project Management

• Ensure consistent execution of the Corporate Networks Way

• Act as the champion for client satisfaction and service excellence

• Proactively manage support team workload and daily scheduling for optimal efficiency based on urgency and deadlines

• Proactively manage project workloads and timelines to ensure deadlines are met

• Ensure proactive management of clients technology infrastructure

• Daily quality assurance, audit of efficiency, and billing approval of work performed

• Upkeep and management of documentation and processes
• Establish escalation process and communicate service-related issues internally and externally

• Provide meaningful reports on service performance, team KPIs, and client health to senior management

• Monitor and meet targets for service efficiency, profitability, and client satisfaction

• Onboarding of new technicians and ensure efficient integration and success

Key Attributes:

• A people-first leadership style that balances compassion with results

• Strong organizational and decision-making skills, with the ability to prioritize effectively

• A proactive mindset with a focus on accountability, and continuous improvement

• Excellent communication and interpersonal abilities

• Comfortable working in an evolving environment where priorities shift

• Understanding of basic business finance and the operational levers that drive performance

• A passion for client service and creating a seamless support experience

Education and Experience Requirements:

• A Bachelors Degree in business / IT or related field

• 5-7 years management experience, preferably in an MSP and Service Delivery Environment.

• Proven track record of coaching, mentoring, and managing technical teams.

• Experience in developing strategic goals and plan

• Leadership training certification an asset

• Valid Alberta Drivers License

Compensation and Benefits:

• Competitive salary based on experience and qualifications

• Comprehensive health, dental, and vision benefits

• Performance based incentives

• An empowering, values-driven company culture that invests in its people

About Unisystech Consulting:

At Unisystech Consulting, we specialize in IT solutions and staffing for the financial services industry. We are committed to providing our clients with top-tier talent and innovative solutions that drive business success.

About the Role:

We are currently seeking a highly skilled Agile Delivery Manager to join our team and support a strategic initiative within a leading financial institution. This role offers the opportunity to lead and manage large-scale projects, driving Agile best practices and ensuring successful delivery aligned with business objectives.

Candidate Requirements / Must-Have Experience:

• 10+ years of Project Management experience in banking or financial services
• Strong experience with Agile methodologies and SDLC in banking projects
• Experience with Home Buyer Transformation (HBT), mortgage products, or capital markets
• Proven track record of managing large projects, including budget oversight such as monthly burn rates and financial tracking
• Excellent stakeholder management and communication skills

Key Responsibilities:

• Manage Agile projects from initiation to delivery, ensuring alignment with business goals
• Oversee and drive the software development lifecycle (SDLC) process
• Collaborate with cross-functional teams to ensure successful project execution
• Identify and mitigate risks while ensuring project milestones are met
• Drive Agile best practices and process improvements within project teams
• Take ownership of project budgets, including tracking monthly burn rates and financial performance

Nice-to-Have Skills:

• Familiarity with capital markets and financial regulations
• Experience with AWS cloud services
• Experience with Akamai content delivery and security solutions

Location: Hybrid – 2 days onsite in Downtown Toronto, ON

Contract Duration: 12 months

Schedule: Monday to Friday, standard business hours

Why Join Us?

Join Unisystech Consulting as an Agile Delivery Manager and lead high-impact Agile projects within the financial services sector. You’ll have the opportunity to drive project delivery end-to-end, foster Agile best practices, collaborate with diverse cross-functional teams, and influence business outcomes. If you’re passionate about managing complex initiatives, guiding teams through the SDLC, and delivering value in a dynamic environment, this role is for you.

Job Description

SERVICE DELIVERY MANAGER – TORONTO & GTA

Are you passionate about safety & security while seeking opportunities in management?

A.S.P. Incorporated has provided security and customer service solutions for 25 years to Canadian clients. We employ more than 1,250 employees and are a subsidiary of ICTS Europe, which is operates in 28 countries and employs more than 18,000 professionals worldwide. A.S.P itself provides services to a wide range of clients such as Commercial, Industrial, Residential, Corporate, as well as Aviation with some of the largest airports in Canada. Specialties include guarding, customer service, K9 detection, and more.

In this key role, you'll manage a portfolio of residential and commercial security contracts, ensuring adherence to all contractual, company, and legislative requirements. This position requires a strategic, ethical, and experienced leader focused on operational excellence, industry best practices, and accountability.

What you will do:

• Provide oversight, coaching, support, and leadership to frontline security guards and supervisors.
• Assist and have accountability for a portfolio of clients and their associated work sites.
• Promote excellence and professionalism within the ASP team.
• Develop, measure, and evaluate KPIs to ensure the quality of service being delivered.
• Monitor and adjust service delivery to correct and/or improve performance of accounts.
• Conduct site visits, and conduct knowledge checks with employees to ensure understanding of client and site requirements.
• Enforce the attendance management program and the casual policy.
• Ensure that staff follow provided directions as well as instructions, policies, and procedures as outlined in site post orders.
• Act with integrity, professionalism, and dedication to excellence, proactivity, and safety.
• Assist with account mobilizations and demobilizations as required.
• Develop and maintain schedules to ensure the full provision of qualified and trained personnel to perform the required services.
• Plan, coordinate, and monitor all day-to-day activities related to contractual needs and service delivery, including training.
• Respond to, investigate, and resolve all operational issues, and escalate as required.
• Ensure SOPs and post orders are accurate, sufficient, reviewed/updated annually, and understood by all staff.
• Assist with the development and maintenance of processes and procedures.
• Collaborate cross-departmentally with colleagues on various projects.
• Ensure compliance with occupational health & safety legislation and ASP’s Health and Safety Program.
• Confirm compliance with the Quality System in alignment with the ISO 9001 QPM and QSP manuals.
• Participate in HR and administrative functions such as recruitment, discipline, training, skills development, and documentation.
• Regularly perform site visits for quality assurance, investigative, and relationship-building purposes.
• Conduct employee engagement efforts such as thank you letters, social media shout-outs, gift cards, and celebrations.
• Be responsible for the fiscal and operational performance of the assigned portfolio of security contracts.
• Utilize computers, phones, Microsoft Office Suite, and software/programs such as TrackTik, ExpensePoint, and GeoTab.
• Oversee a fleet of mobile patrol vehicles, inclusive of their tracking, maintenance, and supplying.
• Have on-call availability should a site crisis occur after hours.

Who you are:

• Demonstrated experience (preferably three years or more) in a management role with a similar size and scope of work.
• Knowledge of the Private Security and Investigative Services Act, the Trespass to Property Act, Use of Force legislation, and other relevant laws, regulations, and guidelines pertaining to working as a security guard in the province of Ontario.
• Able to meet security & criminal record clearance requirements.
• Must possess and maintain a valid Ontario Security License, and a valid G driver’s licence with a clean driver’s abstract.
• Prior experience in providing "off-site" leadership to a complement of security guards and security supervisors.
• A Certified Protection Professional (CPP) or Associate Protection Professional (APP) designation through ASIS is preferred.
• Post-secondary education in a related discipline such as Police Foundations, Security, Investigations, or Business is preferred.
• Proven experience in coaching, leading, and motivating staff, as well as engaging in performance management.
• A self-motivated, creative, and positive individual who is detail-oriented, skilled in business, and is a critical thinker.

Why you should work with A.S.P:

• We care about our team and their personal & professional success.
• We offer competitive salaries and benefits.
• Medical and dental benefits for all full-time and part-time employees*.
• Excellent in-field experience and training to prepare you for continued growth in the security industry.
• A top-of-the-line employee assistance program which offers mental health and wellness support.
• A Diversity, Equity, and Inclusion program that welcomes all employees and abilities.
• Exciting employment opportunities across multiple provinces and divisions.
• A bonus-based employee referral program as well as an education reimbursement program.

A.S.P. Incorporated is committed to supporting a diverse workforce from the various communities in which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, and age to apply.

We hire for PERSONALITY. We train for the job.

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