260 Public Services jobs in Canada
Program Manager, Public Services
Posted today
Job Viewed
Job Description
Requisition ID: 18814
Department: Ottawa Public Library
Service: Branch Operations
Branch: Public Services 1 - BE CP CB FH HA
Employment Type: 1 Full-time Permanent
Work Hours: 35.00 /hours per week
Affiliation: MPE
Salary Information: $113 700,86 - $143 798,20 annually (2025 rates of pay)
Location: Kanata Sr. Ctr., 2500 Campeau Drive
City: Ottawa, ON
Job Category: Ottawa Public Library
Application Close: 04/09/2025
JOB SUMMARY
Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach.
You are responsible for the planning, co-ordinated development, management and implementation of customer-centric public library activities, programs, services and initiatives consistent with corporate strategic direction and corporate vision. You provide professional leadership and coordination in the planning, implementation and administration of library service policies and programs for the Ottawa Public Library (33 branches, mobile and digital services, and alternative services). You are also responsible for establishing and maintaining positive client relationships with internal and external management and stakeholders.
You are the Ottawa Public Library lead in the planning, development and implementation of:
- Public library services to meet the needs of branches in their catchment area, which includes responsibility for clusters of between 3 -10 library-branch clusters, or 2 library branches and alternative services (including kiosks, bookmobile and alternate forms of service delivery, accessibility and homebound services);
- Strategic partnerships and corporate projects as assigned;
- Identification of emerging needs in branch cluster and, in collaboration with centralized services, development of appropriate system-wide responses
- Relationship building and maintenance with community partners, local councillors, OPL clients, local Friends chapters;
- Service excellence strategies that support and grow employees and ensure recognized, effective and efficient customer service.
- Effective and efficient management of branch cluster operations and associate budgets
- Assistance to the Division Manager with strategic plans and policy-development
You are also responsible for developing and monitoring operating budgets, and for managing the human resources of the unit, including hiring, termination, performance management and discipline of staff as necessary.
EDUCATION AND EXPERIENCE
Completion of 4 year university degree in business administration or a related field.
Master's degree in Library and/or Information Science from an accredited school is desirable
Minimum of 5 years of experience in library service activities, including a minimum of 5 years in the management of human resources and/or external contract resources, and management of operating and capital budgets, preferably in a municipal setting.
KNOWLEDGE
- General knowledge of the Ottawa Public Library and City of Ottawa and of corporate and departmental policies and procedures
- Articulates the mission, vision and values of the library organization
- General understanding of governance structures between the public library and the City of Ottawa
- Recognizes the benefits of change and understands the principles, processes and responsibilities for managing organizational change
- Legislation, policies, regulations, guidelines and operational procedures relevant to the operational area, including the Public Libraries Act and the Municipal Freedom of Information and Protection of Privacy Act, Copyright Act and Access for Ontarians with Disabilities Act
- Must be familiar with and adhere to the principles of intellectual freedom
- Project management principles and application
- Contract document preparation, the tendering process and supervision of field services
- Supervisory experience and motivational techniques. Working knowledge of corporate human resource policies, practices and collective agreements related to managing in a unionized environment, including hiring, dismissal, performance management and the grievance procedure
- Financial management practices and budget processes
- Methods used to deal with the media in a professional manner
- Standards specific to specialty area
- Equipment operation specific to specialty area
- Computer applications, including MS Office, SAP and integrated library systems
- Must possess the training, experience and knowledge to organize the work and its performance.
- Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.
COMPETENCIES, SKILLS AND ABILITIES
Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City's culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody, and demonstrate these core behaviours.
Review the Core Behaviours.
Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization.
Review the Leadership Competencies.
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Additional vacancies may occur during the competition process.
- Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The Ottawa Public Library provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at extension 12211 or via email at esc-
Senior Manager, Organizational Strategy & Design, Government & Public Services
Posted 3 days ago
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Senior Manager, Organizational Strategy & Design, Government & Public Services Apply now » Apply now Start applying with LinkedIn
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Apply now × Apply for Job × × × Enter your email to apply Date: Sep 15, 2025
Location: Toronto, ON, CA, M5C 3G7
Company: Deloitte
Job Type: Permanent
Work Model: Hybrid
Reference code:
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Calgary, AB; Ottawa, ON; Vancouver, BC
Our Purpose
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.
By living our Purpose, we will make an impact that matters.
Have many careers in one Firm.
Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
Learn from deep subject matter experts through mentoring and on the job coaching
What will your typical day look like? You will serve as a trusted advisor to clients, leading them through their most complex Organizational Transformation programs. You understand that strategy drives structure and based on your knowledge of the trends in the Government & Public Services (GPS), you support clients to drive their strategies though organizational redesigns, Target Operating Model designs, the end-to-end implementation of such designs and leverage transformation approach that is feedback driven and co-creative.
With your deep GPS expertise, you’ll lead consulting teams to innovate, design, and implement Organizational Transformations across the industry, with a proven track record in managing large-scale projects within the public sector, demonstrating expertise in strategic planning, stakeholder engagement, a deep understanding of government operations. As a Senior Manager on this team, you’ll positively influence clients, teams, and individuals. As part of this you’ll lead by example, think innovatively, and develop the broader team through coaching and mentorship.
Additionally, you’ll drive marketing and business development priorities with the Leadership Team, including the preparation of Statements of Work (SOW), development of proposals (RFP and sole sourced), and facilitation of senior client presentations to build the client base.
About the team The Organizational Strategy & Design team contains the best, brightest and most dedicated consultants in Canada. Our clients see the increasing importance of shifting away from traditional hierarchies towards more adaptable, outcome-focused operating models and organizational structures, and look to us to help guide them to that potential. We have practitioners coast-to-coast, and operate as a true national practice while recognizing local impact and relationships. We embrace the Firm’s purpose, and tackle some of Canada’s largest Organizational Strategy & Design challenges.
Our GPS industry team brings the best of our national Organization Design capability to the public sector, with each consultant possessing deep knowledge and expertise in government and public services. Our presence and relationships extend across various government sectors (federal, provincial, healthcare, etc.), and we are a group of individuals passionate about making an impact in each sub-sector of the industry.
Enough about us, let’s talk about you You are someone with:
12+ years of relevant experience in Organization Design or a relevant field, (i.e., Organization Design Strategy, Organization Transformation, Analytics / Business Intelligence, familiarity with incorporating Agility, and / or Executive Compensation), with previous experience working in a Consulting firm.
Significant experience with managing complex organizational transformations, including enterprise operating model and organization redesigns, previous experience delivering such transformations across various sectors within Government & Public Services (i.e., federal, provincial, healthcare, etc.)
Perspectives and insights into critical GPS trends, and what this means for operating models, organization designs, and how to support clients in responding to such trends. Experience with customer-centric journey-based operating models an asset.
Knowledge of and experience working in the Government and Public Sector, ideally at multiple levels of government, and one or more of the following sectors: core government, FSI (financial services industries), healthcare, education, infrastructure, transportation. Healthcare specific experience is an asset.
A strong track record in delivering exceptional client service by maximizing results and driving high performance from people, while also fostering collaboration across businesses and borders.
Comfort working collaboratively across a wide cross-section of advisory disciplines and industries - to tackle our client's issues holistically.
Experience and comfort working with, operating at, and delivering to the C-suite level.
Experience in developing high performing people and teams through challenging and meaningful opportunities.
Ability to continue to build the brand and develop sales opportunities across the market.
Total Rewards
The salary range for this position is $97,000 - $34,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: 4,000 per year for mental health support benefits, a 1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
The next step is yours
At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .
We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.
Job Segment: Marketing Manager, Consulting, Developer, Business Intelligence, Strategic Planning, Marketing, Technology, Strategy
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Administrative Services Assistant | Public Health
Posted 3 days ago
Job Viewed
Job Description
Position Summary
100 Mile house hospital has an exciting opportunity for a casual Administrative Services Assistant to join their team! When scheduled, this position works Monday to Friday from 08:30 to 16:30.
How will we help you grow?
Join our clerical team as a casual employee, where you’ll enjoy variety, gain valuable experience, and have the chance to grow your career. Work hours range from 0 to 37.5 per week, with shifts available on short notice or pre-scheduled to cover leaves. Many of our team members start in casual roles and transition into permanent positions. Plus, we offer competitive wages, shift premiums, employer-paid training, and an Employee & Family Assistance Program to support you every step of the way.
What Will You Work On?
In this role you will perform a variety of reception, administrative and Health Unite Aide support duties including:
- Data entry including gathering, organizing, collecting, collating and verifying information, typing correspondence
- Preparing presentations, arranging meetings, transcribing minutes, booking travel, and record management
- Scheduling and confirming client appointments as well as receiving, recording and checking balances of cash transactions
- Maintaining and cleaning medical/surgical supplies, equipment and HCIS resource material
Cleaning, setting up and dismantling rooms, cleaning/sanitizing toys and equipment
• Weighing and measuring babies, calibrating equipment, vision screenings
What should your application include?
- A 5-minute typing test (40+ nwpm) from a recognized institution, completed within the past 48 months (non-supervised tests not accepted). Click here for testing details;
- An office administration certificate from a recognized institution;
- Your Resume outlining one year of recent related experience, Or an equivalent combination of education, training and experience;
- A Cover Letter stating your availability to start in a new position and on-call, casual work (i.e. days of the week).
If you are an experienced Clerk and want to be challenged in your role, come join our team and see why we’re one of Canada’s Top 100 Employers! Explore our extensive benefits, career growth opportunities, and lifestyle in one of the most beautiful and diverse regions of Canada. Ready to love where you live and work? Apply Today!
Qualfications
Education and Experience:
- Grade 12,
- Certificate from a recognized office administration certificate program, plus
- One year recent related experience; or an equivalent combination of education, training and experience.
- Ability to type at 40 nwpm
- Current valid BC Driver’s License.
Administrative Services Assistant | Public Health
Posted 3 days ago
Job Viewed
Job Description
Position Summary
Who Are We Looking For?
We have an exciting opportunity for a relief part-time (0.80FTE) Administrative Services Assistant to join our team in Ashcroft, B.C. This position works Monday to Thursday from 08:00 to 16:00.
What we offer:
- Employee & Family Assistance Program
- Employer paid training/education opportunities
- Employer paid vacation
- Employer paid insurance premiums
- Extended health & dental coverage
- Municipal Pension Plan
- Work-life balance
- Opportunities for career advancement
What Will You Work On?
As a Clerical Support team member, you will play a vital role in supporting the programs by providing efficient reception and administrative services in accordance with Interior Health policies. Your responsibilities will include client scheduling, data entry, preparing routine correspondence and reports, responding to public and internal inquiries, and collecting fees. You will also support the clinical team by maintaining medical/surgical supply inventories, cleaning medical equipment, and coordinating the delivery of biologicals and other supplies. Your attention to detail, strong organizational skills, and ability to manage multiple priorities will contribute to the seamless operation of the health unit and enhance the experience of clients and staff alike.
What should your application include?
- A 5-minute typing test (40+ nwpm) from a recognized institution, completed within the past 48 months (non-supervised tests not accepted). Click here for testing details;
- An office administration certificate from a recognized institution;
- Your Resume outlining one year of recent related experience, Or an equivalent combination of education, training and experience;
- A Cover Letter stating your availability to start in a new position and on-call, casual work (i.e. days of the week).
If you are an experienced Clerk and want to be challenged in your role, come join our team and see why we’re one of Canada’s Top 100 Employers! Explore our extensive benefits, career growth opportunities, and lifestyle in one of the most beautiful and diverse regions of Canada. Ready to love where you live and work? Apply Today!
Qualfications
Education, Training & Experience
- Grade 12,
- Certificate from a recognized office administration certificate program, plus
- One year recent related experience; or an equivalent combination of education, training and experience.
- Current valid BC Driver’s License.
- Ability to type at 40 net words per minute
Administrative Services Assistant | Public Health
Posted 3 days ago
Job Viewed
Job Description
Position Summary
Williams Lake Health Centre has an exciting opportunity for a Casual Administrative Services Assistant to join their team!
How will we help you grow?
Join our clerical team as a casual employee, where you’ll enjoy variety, gain valuable experience, and have the chance to grow your career. Work hours range from 0 to 37.5 per week, with shifts available on short notice or pre-scheduled to cover leaves. Many of our team members start in casual roles and transition into permanent positions. Plus, we offer competitive wages, shift premiums, employer-paid training, and an Employee & Family Assistance Program to support you every step of the way
What Will You Work On?
In this role you will perform a variety of reception, administrative and Health Unite Aide support duties including:
- Data entry including gathering, organizing, collecting, collating and verifying information, typing correspondence
- Preparing presentations, arranging meetings, transcribing minutes, booking travel, and record management
- Scheduling and confirming client appointments as well as receiving, recording and checking balances of cash transactions
- Maintaining and cleaning medical/surgical supplies, equipment and HCIS resource material
Cleaning, setting up and dismantling rooms, cleaning/sanitizing toys and equipment
• Weighing and measuring babies, calibrating equipment, vision screenings
What should your application include?
- A 5-minute typing test (40+ nwpm) from a recognized institution, completed within the past 48 months (non-supervised tests not accepted). Click here for testing details;
- An office administration certificate from a recognized institution;
- Your Resume outlining one year of recent related experience, Or an equivalent combination of education, training and experience;
- A Cover Letter stating your availability to start in a new position and on-call, casual work (i.e. days of the week).
If you are an experienced Clerk and want to be challenged in your role, come join our team and see why we’re one of Canada’s Top 100 Employers! Explore our extensive benefits, career growth opportunities, and lifestyle in one of the most beautiful and diverse regions of Canada. Ready to love where you live and work? Apply Today!
Qualfications
Education, Training & Experience
- Grade 12
- Graduation from a recognized Office Administration Certificate Program, Plus
- One years recent related experience, Or an equivalent combination of education, training and experience
- Ability to type 40 nwpm
- Current valid BC Driver's License
Public Sector Support Specialist
Posted today
Job Viewed
Job Description
Why You'll Love Softchoice
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities.
The Impact You'll Make
You are a dynamic sales professional who combines your ability to foster meaningful partnerships with your enthusiasm for technology. You are excited about the opportunity to innovate; create new offerings and services and continue to drive new levels of efficiency within our Public Sector customer base. As a Public Sector Support Specialist (PSS), you will have the opportunity to partner with some of our largest and most diversified Public Sector and strategic customers, with the intention of transitioning into an account manager role within a year. In this role you will be responsible for helping to support our most profitable and complex customers, partnering directly with our Public Sector Account Manager team.
The PSS role is an integral role within our customer support and growth model, as your focus on white-glove service activities will improve customer retention and satisfaction, and your exposure to the sales process will train you effectively to manage a Public Sector customer account base. In the PSS role you will focus initially on supportive activities to help maintain and grow our existing relationships with our Public Sector customers, eventually transitioning to diversifying business and growing wallet share as an account owner. As a result, you will be able to directly impact business outcomes, increase customer satisfaction, and prepare for your own career growth.
What You'll Do
- Work as a core supportive partner for our Public Sector customers along with our Public Sector Account Manager and Account Executive teams.
- Assisting with researching and fulfilling quote requests, providing reporting, helping manage a customer's annuity business, providing post sales support.
- Stay knowledgeable on the latest technology trends, pricing programs, and selling processes with each individual customer.
- Build strong relationships with sales reps, vendors, customers, and other co-workers.
- Work effectively with other departments to collaborate and focus on creating the best possible customer experience.
- Work closely with the Customer Success Team and Account Management Team to effectively manage and maintain our customers annuity business.
- Work with Softchoice's partners & vendors to find the best pricing, product availability, and alternative solutions to solve customers' needs.
- Assist, when required, with project-based activities such as forecasting equipment, arranging specialized delivery, and maintaining documentation tracking customer project progress.
- As a team, collaboratively work together to decrease escalations and reduce customer risk.
- Identify opportunities to grow the numbers of vendors we are selling into our Strategic clients.
- Perform complex contract management.
- Consult with dedicated clients and assist in overcoming business problems they face by utilizing our resources and presales teams.
- Can effectively facilitate interaction between customers and vendors/manufacturers.
What You'll Bring To The Table
- 2+ years of customer service experience.
- 2+ years of sales experience
- A high level of commitment to exceptional customer service and relationship building
- Strong written and verbal communication skills
- Strong problem solving, organizational and interpersonal skills
- The ability to work both individually and in a team environment
- The ability to work in a very fast-paced sales environment
- Proficiency in MS Office tools - Outlook, Word, Excel, PowerPoint
- Experience in using Enterprise grade reporting tools, such as Oracle/ BI an asset.
- Proficiency in Salesforce an asset
- Highschool diploma or equivalent, preferred
Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.
Why You'll Love Working Here
- The People: You'll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
- High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
- Flexibility: Plan your workdays in a way that suits you best
- Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
- Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
- Competitive Benefits: Benefit from competitive perks that start on day one
Inclusion & Equal Opportunity Employment
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to . We are committed to working with you to best meet your needs.
Our Commitment To Your Experience
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.
Job Requisition ID:
6931
EoE/Vet/Disability
Associate Partner Public Sector
Posted 15 days ago
Job Viewed
Job Description
SCOPE:
Reporting to a Federal Public Sector Partner, the Associate Partner will maintain an effective business relationship with the clients in the public sector market and influence the overall success of Consulting offerings within the targeted markets. S/he will work to determine the client's needs and translate these needs into opportunities for IBM. Primary interfaces within IBM will be the integrated Canadian public sector team (industry experts, solution owners, your peers) and relevant client account teams.
The incumbent will contribute to the development and delivery of solutions to our clients. S/he will understand the challenges faced by the industry today and will be inspired by the opportunity to work in a team to help clients overcome these challenges.
This role will have specific responsibility for progressing a select number of large-scale opportunities, involving building client relationships at all levels, working with IBM teams to develop strategies and plans, and leading the execution of plans to result in opportunity capture and delivery.
RESPONSIBILITIES:
The Associate Partner will lead the creation of new business opportunities within the public sector industry in the targeted growth areas and will be accountable for success through to the end of client engagements. S/he must have extensive sales experience, a track-record of effective leadership all the way from sales to delivery of the solution. S/he must be recognized as an expert within this industry and possess deep domain expertise in one or more of public sector verticals. Experience in delivering public sector engagements as a senior leader is an asset.
The Associate Partner will be accountable for the financial success and client satisfaction of engagements under his/her direction. S/he will define criteria for the scope, risk and profitability of engagements, as well as the viability of new business opportunities. This individual will identify, qualify, assist, and manage the closing of new business. S/he will develop lasting relationships based on mutual respect with clients' decision makers. S/he will direct the development of business and market cases for new solution offerings or methods to support the penetration of new markets and deliver campaigns and go to market strategies to convert these offerings into delivered growth.
The Associate Partner will contribute to and be held accountable for the attainment of business objectives in his/her area of the practice. S/he will also support the health and development of the practice through regular communication and participation in mentoring or coaching activities. S/he must develop strong and trusted relationships with other areas of IBM and with team members to achieve quick responses to client demands.
**Your role and responsibilities**
IBM Consulting: Join a Leader. Consult with us.
In Canada, the IBM Consulting Public Sector Team delivers strategic consulting, applications and innovation services to government & healthcare clients. We are seeking an Associate Partner who will contribute significantly to the aggressive growth objectives of our Federal Government of Canada team.
**Required technical and professional expertise**
· Solid experience in the government, in particular complex services solutions
· Experience selling and delivering project-based consulting services and/or technologies, including application maintenance services and application development services
· Proven ability to story-tell/describe the effective use of digital/AI and Cloud in a Public Sector context
· An understanding of industry leading practices and tools such as mobility solutions, data & analytics, automation and modernization opportunities, cloud, digital services, industry trends and enterprise solutions
· Deep and current understanding of Canadian Public Sector delivery systems across the country
**Preferred technical and professional experience**
· At least 10 years of progressive post-graduate business experience including demonstrated experience engaging with senior executive leaders across various Industries.
· Proven ability to communicating effectively and building relationships at the executive level
· Demonstrated people management ability to lead and mentor staff of all levels
· Demonstrated business acumen including superior negotiation skills and contract/profit management
· Strong leadership skills and the ability to multi-task within a fast-paced and dynamic workplace
· Willing and able to travel as required
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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Public Sector Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Why you’ll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.
The impact you'll make:
You are a dynamic sales professional who combines your ability to foster meaningful partnerships with your enthusiasm for technology. You are excited about the opportunity to innovate; create new offerings and services and continue to drive new levels of efficiency within our Public Sector customer base. As a Public Sector Support Specialist (PSS), you will have the opportunity to partner with some of our largest and most diversified Public Sector and strategic customers, with the intention of transitioning into an account manager role within a year. In this role you will be responsible for helping to support our most profitable and complex customers, partnering directly with our Public Sector Account Manager team.
The PSS role is an integral role within our customer support and growth model, as your focus on white-glove service activities will improve customer retention and satisfaction, and your exposure to the sales process will train you effectively to manage a Public Sector customer account base. In the PSS role you will focus initially on supportive activities to help maintain and grow our existing relationships with our Public Sector customers, eventually transitioning to diversifying business and growing wallet share as an account owner. As a result, you will be able to directly impact business outcomes, increase customer satisfaction, and prepare for your own career growth.
What you’ll do:
Work as a core supportive partner for our Public Sector customers along with our Public Sector Account Manager and Account Executive teams.
Assisting with researching and fulfilling quote requests, providing reporting, helping manage a customer’s annuity business, providing post sales support.
Stay knowledgeable on the latest technology trends, pricing programs, and selling processes with each individual customer.
Build strong relationships with sales reps, vendors, customers, and other co-workers.
Work effectively with other departments to collaborate and focus on creating the best possible customer experience.
Work closely with the Customer Success Team and Account Management Team to effectively manage and maintain our customers annuity business.
Work with Softchoice’s partners & vendors to find the best pricing, product availability, and alternative solutions to solve customers’ needs.
Assist, when required, with project-based activities such as forecasting equipment, arranging specialized delivery, and maintaining documentation tracking customer project progress.
As a team, collaboratively work together to decrease escalations and reduce customer risk.
Identify opportunities to grow the numbers of vendors we are selling into our Strategic clients.
Perform complex contract management.
Consult with dedicated clients and assist in overcoming business problems they face by utilizing our resources and presales teams.
Can effectively facilitate interaction between customers and vendors/manufacturers.
What you’ll bring to the table:
2+ years of customer service experience.
2+ years of sales experience
A high level of commitment to exceptional customer service and relationship building
Strong written and verbal communication skills
Strong problem solving, organizational and interpersonal skills
The ability to work both individually and in a team environment
The ability to work in a very fast-paced sales environment
Proficiency in MS Office tools - Outlook, Word, Excel, PowerPoint
Experience in using Enterprise grade reporting tools, such as Oracle/ BI an asset.
Proficiency in Salesforce an asset
Highschool diploma or equivalent, preferred
Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.
Why You’ll Love Working Here:
The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
Flexibility: Plan your workdays in a way that suits you best
Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
Competitive Benefits: Benefit from competitive perks that start on day one
Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to We are committed to working with you to best meet your needs.
Our commitment to your experience:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.
Job Requisition ID: 6931
EoE/Vet/Disability
Principal Platform Architect- Public Sector
Posted 15 days ago
Job Viewed
Job Description
***Must live in Calgary or nearby area***
**Role Overview**
Architects play a critical role in guiding customers through their digital transformation journey through leading solutioning and scoping discussions during pre-sales (role and level dependent) and driving the successful delivery of strategic, multi-workflow, term-based projects.
Architects provide thought leadership, best practices, and expert guidance to ensure customers achieve long-term value from the ServiceNow platform. They engage with senior stakeholders, ensuring alignment between business objectives and technology solutions, playing a pivotal role in scaling ServiceNow expertise across internal and external teams. By establishing strong governance frameworks, reducing technical debt and enabling scalable solutions, they help customers optimize their platform strategy while maintaining agility and long-term sustainability.
**Unique Job Responsibilities**
- Act as an expert across an assigned term of contracts, typically engaged in ServiceNow's largest most strategically important accounts, providing architectural guidance, technical governance, and best practices
- Build strong relationships with customer technical and business leaders, to align ServiceNow solutions with business strategy
- Actively collaborate with GTM, Delivery, and other joint teams to bridge the gap between sales, solutioning, and execution
- Serve as an active contributor of leading practices, standards and thought leadership related to the ServiceNow platform
- Provide a point of view to the ServiceNow product strategy team to steer the product roadmap
**Platform Architect Specifics**
- This is a technical advisory role, responsible for helping customers establish a solid technical foundation in the ServiceNow platform and design solutions to drive business outcomes through adoption
- Ensure customers leverage leading practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform
- Guide ServiceNow, partner and customer employees on the team to deliver a solution on the technical architecture designed for long-term success
- Interface with the customers across Executive, Platform Owner, Enterprise Architects and development teams by structuring and implementing solutions
**Job Description**
You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from thousands of customer engagements.
The Customer Outcomes **Principal Platform Architect** is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.
Responsibilities:
+ Work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions
+ Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions
+ Provide a variety of knowledge across multiple workflows
+ Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision
+ Translate goals to outcomes into a customer roadmap
+ Translate business information and technical requirements into an architectural blueprint to achieve complex goals
+ Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications
+ Manage technical governance, and a delivery operating model and governance
+ Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices
+ Support the sales effort by scoping and estimating the engagement and change orders
+ Be an active contributor of leading practices and expertise related to the ServiceNow platform
+ Maintain skills / certifications on relevant technologies and workflows
+ Support the professional development of others through mentoring
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
+ 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
+ **Minimum 2 years of ServiceNow Platform experience is required**
+ **Canadian citizenship or permanent residency status and reside in Calgary, Canada or nearby area**
+ Management consulting experience
+ Ability to travel up to 25%
+ Creativity with comfort running programs independently within a fast-paced environment
+ Success driving complex issues through analysis and resolution
+ Ability to relay complex information to diverse set of audiences, both technical and non-technical
+ ServiceNow certifications in aligned workflow
+ Industry domain expertise in Financial Services or Public Sector preferred
+ Large program experience leading architecture and design
+ Enterprise architecture experience
+ Cloud application technology experience
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Solutions Sales Executive- Public Sector
Posted 15 days ago
Job Viewed
Job Description
The Solutions Sales Executive, Public Sector (SSE-PS) is a highly motivated self-starter who thrives in a high growth, fast paced, collaborative team-selling environment. SSE-PS is accountable for exceeding monthly and quarterly quotas, proactive deal management, forecast accuracy, and working with customers and prospects in collaboration with internal teams and the broader Ricoh organization. It is expected that the SSSE-PS can both transact deals with velocity and run strategic opportunities independently. This position will work with a small team of seasoned Sales Professionals focused solely on the Government marketplace while engaging Subject Matter Experts throughout the organization when necessary. This position is an individual contributor role reporting to the Sales Manager, Public Sector and Enterprise Sales.
The SSE-PS acts as a client executive focused on a specific vertical market in the Provincial realm. The SSE-PS understand the entire Ricoh portfolio of hardware, software and services and can articulate how they integrate to support modernization efforts for the public sector client. The strategic direction, growth, and outcomes will be the ultimate responsibility of the SSE-PS.
**Duties and Responsibilities:**
+ Identify, cultivate, and close on net-new business as well as manage existing relationships to ensure public sector customer renewals and retention in the Provincial Government portfolio
+ Build account plans and strategies for each target account
+ Effectively collaborate and engage internal resources (Senior Managers, Solution Architects, Professional Services, Subject Matter Experts, etc.) in sales opportunities
+ Manage all sales activity and manage forecast accuracy through proper use of sales tools (Salesforce) and achieve Sales KPIs (Activity, Pipeline, Win rate, etc.)
+ Develop and deliver customized sales presentations and product demonstrations
+ Understand public sector vertical-market challenges, business needs and opportunities then correlate this information back to Ricoh's portfolio of product and services
+ Drive profitable growth in assigned account(s) through valuable customer engagements, contract retention and expansion, and addition of solutions and services
+ Build strong relationships with key executive stakeholders within the Provincial Government to facilitate account retention and expansion
+ Independently drives customer engagements, meetings, and develops opportunities using SMEs and other skilled assets to position, propose and close deals
+ Other duties as assigned by Manager
**Qualifications:**
**Minimum**
+ College or university degree, (preferably business) or equivalent experience in a related field.
+ Experience Selling in the Public Sector, preferably in the Provincial Government
+ Experience managing and closing complex enterprise - scale sales cycles
+ Demonstrated ability to over-achieve quotas in past positions
+ Sales experience in a quota-carrying role, ideally in IT or a consultative selling environment that includes Services, Software and SaaS-based offerings (both on-site and Cloud)
+ Demonstrated ability to effectively work on a specialized team environment
**Preferred**
+ Established contacts and relationships in the Provincial Government.
+ Proficient computer application skills, including Salesforce.com, O365
+ Demonstrates a knowledge of the Provincial Government marketplace including the structure, procurement vehicles, and policies
**Skills:**
+ Excellent verbal and written communication skills - includes excellent reporting and forecasting skills.
+ Outstanding presentation skills with the ability to deliver engaging presentations and effective story telling skills
+ Strong selling skills, with exceptional analytical, organizational, and communication abilities
+ Ability to work within a team-oriented environment
+ Attention to detail
+ Outstanding consultative selling skills / needs based selling approach focusing on building relationships.
+ Proven skills in Enterprise Sales in the Public Sector preferably selling IT software and professional services
+ Ability to assess customer environments and situations and create strategies for extending and expanding services throughout the organization
+ Excellent influencing and negotiation skills, coupled with tact and diplomacy
+ Demonstrated time management skills and the aptitude to manage numerous requests and time demands concurrently
+ Ability to remain updated on current technology and trends in the public sector marketplace
+ Ability to maintain positive, productive relationships with co-workers, peers, management, sales, and with other individuals in various departments at Ricoh.
+ Ability to manage conflict and effectively problem solve in a fast paced, high stress environment
**Other:**
+ Requires a valid driver's license and reliable transportation required (and auto insurance coverage per Ricoh's policy)
+ This position is currently falls under a Hybrid working model (both office and remote working). The classification is subject to change if the company policy should change.
+ Occasional travel is expected.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Select the medical, dental, life, and disability insurance coverage that fits your needs.
+ Contribute to your financial security with Ricoh Canada's Retirement plan, with company matching contributions.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually.
+ Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.