152 Public Works And Government Services Canada jobs in Canada
Program Manager, Public Services
Posted today
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Requisition ID: 18814
Department: Ottawa Public Library
Service: Branch Operations
Branch: Public Services 1 - BE CP CB FH HA
Employment Type: 1 Full-time Permanent
Work Hours: 35.00 /hours per week
Affiliation: MPE
Salary Information: $113 700,86 - $143 798,20 annually (2025 rates of pay)
Location: Kanata Sr. Ctr., 2500 Campeau Drive
City: Ottawa, ON
Job Category: Ottawa Public Library
Application Close: 04/09/2025
JOB SUMMARY
Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach.
You are responsible for the planning, co-ordinated development, management and implementation of customer-centric public library activities, programs, services and initiatives consistent with corporate strategic direction and corporate vision. You provide professional leadership and coordination in the planning, implementation and administration of library service policies and programs for the Ottawa Public Library (33 branches, mobile and digital services, and alternative services). You are also responsible for establishing and maintaining positive client relationships with internal and external management and stakeholders.
You are the Ottawa Public Library lead in the planning, development and implementation of:
- Public library services to meet the needs of branches in their catchment area, which includes responsibility for clusters of between 3 -10 library-branch clusters, or 2 library branches and alternative services (including kiosks, bookmobile and alternate forms of service delivery, accessibility and homebound services);
- Strategic partnerships and corporate projects as assigned;
- Identification of emerging needs in branch cluster and, in collaboration with centralized services, development of appropriate system-wide responses
- Relationship building and maintenance with community partners, local councillors, OPL clients, local Friends chapters;
- Service excellence strategies that support and grow employees and ensure recognized, effective and efficient customer service.
- Effective and efficient management of branch cluster operations and associate budgets
- Assistance to the Division Manager with strategic plans and policy-development
You are also responsible for developing and monitoring operating budgets, and for managing the human resources of the unit, including hiring, termination, performance management and discipline of staff as necessary.
EDUCATION AND EXPERIENCE
Completion of 4 year university degree in business administration or a related field.
Master's degree in Library and/or Information Science from an accredited school is desirable
Minimum of 5 years of experience in library service activities, including a minimum of 5 years in the management of human resources and/or external contract resources, and management of operating and capital budgets, preferably in a municipal setting.
KNOWLEDGE
- General knowledge of the Ottawa Public Library and City of Ottawa and of corporate and departmental policies and procedures
- Articulates the mission, vision and values of the library organization
- General understanding of governance structures between the public library and the City of Ottawa
- Recognizes the benefits of change and understands the principles, processes and responsibilities for managing organizational change
- Legislation, policies, regulations, guidelines and operational procedures relevant to the operational area, including the Public Libraries Act and the Municipal Freedom of Information and Protection of Privacy Act, Copyright Act and Access for Ontarians with Disabilities Act
- Must be familiar with and adhere to the principles of intellectual freedom
- Project management principles and application
- Contract document preparation, the tendering process and supervision of field services
- Supervisory experience and motivational techniques. Working knowledge of corporate human resource policies, practices and collective agreements related to managing in a unionized environment, including hiring, dismissal, performance management and the grievance procedure
- Financial management practices and budget processes
- Methods used to deal with the media in a professional manner
- Standards specific to specialty area
- Equipment operation specific to specialty area
- Computer applications, including MS Office, SAP and integrated library systems
- Must possess the training, experience and knowledge to organize the work and its performance.
- Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.
COMPETENCIES, SKILLS AND ABILITIES
Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City's culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody, and demonstrate these core behaviours.
Review the Core Behaviours.
Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization.
Review the Leadership Competencies.
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Additional vacancies may occur during the competition process.
- Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The Ottawa Public Library provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at extension 12211 or via email at esc-
Senior Manager, Organizational Strategy & Design, Government & Public Services
Posted 2 days ago
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Senior Manager, Organizational Strategy & Design, Government & Public Services Apply now » Apply now Start applying with LinkedIn
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Apply now × Apply for Job × × × Enter your email to apply Date: Sep 15, 2025
Location: Toronto, ON, CA, M5C 3G7
Company: Deloitte
Job Type: Permanent
Work Model: Hybrid
Reference code:
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Calgary, AB; Ottawa, ON; Vancouver, BC
Our Purpose
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.
By living our Purpose, we will make an impact that matters.
Have many careers in one Firm.
Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
Learn from deep subject matter experts through mentoring and on the job coaching
What will your typical day look like? You will serve as a trusted advisor to clients, leading them through their most complex Organizational Transformation programs. You understand that strategy drives structure and based on your knowledge of the trends in the Government & Public Services (GPS), you support clients to drive their strategies though organizational redesigns, Target Operating Model designs, the end-to-end implementation of such designs and leverage transformation approach that is feedback driven and co-creative.
With your deep GPS expertise, you’ll lead consulting teams to innovate, design, and implement Organizational Transformations across the industry, with a proven track record in managing large-scale projects within the public sector, demonstrating expertise in strategic planning, stakeholder engagement, a deep understanding of government operations. As a Senior Manager on this team, you’ll positively influence clients, teams, and individuals. As part of this you’ll lead by example, think innovatively, and develop the broader team through coaching and mentorship.
Additionally, you’ll drive marketing and business development priorities with the Leadership Team, including the preparation of Statements of Work (SOW), development of proposals (RFP and sole sourced), and facilitation of senior client presentations to build the client base.
About the team The Organizational Strategy & Design team contains the best, brightest and most dedicated consultants in Canada. Our clients see the increasing importance of shifting away from traditional hierarchies towards more adaptable, outcome-focused operating models and organizational structures, and look to us to help guide them to that potential. We have practitioners coast-to-coast, and operate as a true national practice while recognizing local impact and relationships. We embrace the Firm’s purpose, and tackle some of Canada’s largest Organizational Strategy & Design challenges.
Our GPS industry team brings the best of our national Organization Design capability to the public sector, with each consultant possessing deep knowledge and expertise in government and public services. Our presence and relationships extend across various government sectors (federal, provincial, healthcare, etc.), and we are a group of individuals passionate about making an impact in each sub-sector of the industry.
Enough about us, let’s talk about you You are someone with:
12+ years of relevant experience in Organization Design or a relevant field, (i.e., Organization Design Strategy, Organization Transformation, Analytics / Business Intelligence, familiarity with incorporating Agility, and / or Executive Compensation), with previous experience working in a Consulting firm.
Significant experience with managing complex organizational transformations, including enterprise operating model and organization redesigns, previous experience delivering such transformations across various sectors within Government & Public Services (i.e., federal, provincial, healthcare, etc.)
Perspectives and insights into critical GPS trends, and what this means for operating models, organization designs, and how to support clients in responding to such trends. Experience with customer-centric journey-based operating models an asset.
Knowledge of and experience working in the Government and Public Sector, ideally at multiple levels of government, and one or more of the following sectors: core government, FSI (financial services industries), healthcare, education, infrastructure, transportation. Healthcare specific experience is an asset.
A strong track record in delivering exceptional client service by maximizing results and driving high performance from people, while also fostering collaboration across businesses and borders.
Comfort working collaboratively across a wide cross-section of advisory disciplines and industries - to tackle our client's issues holistically.
Experience and comfort working with, operating at, and delivering to the C-suite level.
Experience in developing high performing people and teams through challenging and meaningful opportunities.
Ability to continue to build the brand and develop sales opportunities across the market.
Total Rewards
The salary range for this position is $97,000 - $34,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: 4,000 per year for mental health support benefits, a 1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
The next step is yours
At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .
We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.
Job Segment: Marketing Manager, Consulting, Developer, Business Intelligence, Strategic Planning, Marketing, Technology, Strategy
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Administrative Services Assistant | Public Health
Posted 2 days ago
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Position Summary
100 Mile house hospital has an exciting opportunity for a casual Administrative Services Assistant to join their team! When scheduled, this position works Monday to Friday from 08:30 to 16:30.
How will we help you grow?
Join our clerical team as a casual employee, where you’ll enjoy variety, gain valuable experience, and have the chance to grow your career. Work hours range from 0 to 37.5 per week, with shifts available on short notice or pre-scheduled to cover leaves. Many of our team members start in casual roles and transition into permanent positions. Plus, we offer competitive wages, shift premiums, employer-paid training, and an Employee & Family Assistance Program to support you every step of the way.
What Will You Work On?
In this role you will perform a variety of reception, administrative and Health Unite Aide support duties including:
- Data entry including gathering, organizing, collecting, collating and verifying information, typing correspondence
- Preparing presentations, arranging meetings, transcribing minutes, booking travel, and record management
- Scheduling and confirming client appointments as well as receiving, recording and checking balances of cash transactions
- Maintaining and cleaning medical/surgical supplies, equipment and HCIS resource material
Cleaning, setting up and dismantling rooms, cleaning/sanitizing toys and equipment
• Weighing and measuring babies, calibrating equipment, vision screenings
What should your application include?
- A 5-minute typing test (40+ nwpm) from a recognized institution, completed within the past 48 months (non-supervised tests not accepted). Click here for testing details;
- An office administration certificate from a recognized institution;
- Your Resume outlining one year of recent related experience, Or an equivalent combination of education, training and experience;
- A Cover Letter stating your availability to start in a new position and on-call, casual work (i.e. days of the week).
If you are an experienced Clerk and want to be challenged in your role, come join our team and see why we’re one of Canada’s Top 100 Employers! Explore our extensive benefits, career growth opportunities, and lifestyle in one of the most beautiful and diverse regions of Canada. Ready to love where you live and work? Apply Today!
Qualfications
Education and Experience:
- Grade 12,
- Certificate from a recognized office administration certificate program, plus
- One year recent related experience; or an equivalent combination of education, training and experience.
- Ability to type at 40 nwpm
- Current valid BC Driver’s License.
Administrative Services Assistant | Public Health
Posted 2 days ago
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Job Description
Position Summary
Who Are We Looking For?
We have an exciting opportunity for a relief part-time (0.80FTE) Administrative Services Assistant to join our team in Ashcroft, B.C. This position works Monday to Thursday from 08:00 to 16:00.
What we offer:
- Employee & Family Assistance Program
- Employer paid training/education opportunities
- Employer paid vacation
- Employer paid insurance premiums
- Extended health & dental coverage
- Municipal Pension Plan
- Work-life balance
- Opportunities for career advancement
What Will You Work On?
As a Clerical Support team member, you will play a vital role in supporting the programs by providing efficient reception and administrative services in accordance with Interior Health policies. Your responsibilities will include client scheduling, data entry, preparing routine correspondence and reports, responding to public and internal inquiries, and collecting fees. You will also support the clinical team by maintaining medical/surgical supply inventories, cleaning medical equipment, and coordinating the delivery of biologicals and other supplies. Your attention to detail, strong organizational skills, and ability to manage multiple priorities will contribute to the seamless operation of the health unit and enhance the experience of clients and staff alike.
What should your application include?
- A 5-minute typing test (40+ nwpm) from a recognized institution, completed within the past 48 months (non-supervised tests not accepted). Click here for testing details;
- An office administration certificate from a recognized institution;
- Your Resume outlining one year of recent related experience, Or an equivalent combination of education, training and experience;
- A Cover Letter stating your availability to start in a new position and on-call, casual work (i.e. days of the week).
If you are an experienced Clerk and want to be challenged in your role, come join our team and see why we’re one of Canada’s Top 100 Employers! Explore our extensive benefits, career growth opportunities, and lifestyle in one of the most beautiful and diverse regions of Canada. Ready to love where you live and work? Apply Today!
Qualfications
Education, Training & Experience
- Grade 12,
- Certificate from a recognized office administration certificate program, plus
- One year recent related experience; or an equivalent combination of education, training and experience.
- Current valid BC Driver’s License.
- Ability to type at 40 net words per minute
Administrative Services Assistant | Public Health
Posted 2 days ago
Job Viewed
Job Description
Position Summary
Williams Lake Health Centre has an exciting opportunity for a Casual Administrative Services Assistant to join their team!
How will we help you grow?
Join our clerical team as a casual employee, where you’ll enjoy variety, gain valuable experience, and have the chance to grow your career. Work hours range from 0 to 37.5 per week, with shifts available on short notice or pre-scheduled to cover leaves. Many of our team members start in casual roles and transition into permanent positions. Plus, we offer competitive wages, shift premiums, employer-paid training, and an Employee & Family Assistance Program to support you every step of the way
What Will You Work On?
In this role you will perform a variety of reception, administrative and Health Unite Aide support duties including:
- Data entry including gathering, organizing, collecting, collating and verifying information, typing correspondence
- Preparing presentations, arranging meetings, transcribing minutes, booking travel, and record management
- Scheduling and confirming client appointments as well as receiving, recording and checking balances of cash transactions
- Maintaining and cleaning medical/surgical supplies, equipment and HCIS resource material
Cleaning, setting up and dismantling rooms, cleaning/sanitizing toys and equipment
• Weighing and measuring babies, calibrating equipment, vision screenings
What should your application include?
- A 5-minute typing test (40+ nwpm) from a recognized institution, completed within the past 48 months (non-supervised tests not accepted). Click here for testing details;
- An office administration certificate from a recognized institution;
- Your Resume outlining one year of recent related experience, Or an equivalent combination of education, training and experience;
- A Cover Letter stating your availability to start in a new position and on-call, casual work (i.e. days of the week).
If you are an experienced Clerk and want to be challenged in your role, come join our team and see why we’re one of Canada’s Top 100 Employers! Explore our extensive benefits, career growth opportunities, and lifestyle in one of the most beautiful and diverse regions of Canada. Ready to love where you live and work? Apply Today!
Qualfications
Education, Training & Experience
- Grade 12
- Graduation from a recognized Office Administration Certificate Program, Plus
- One years recent related experience, Or an equivalent combination of education, training and experience
- Ability to type 40 nwpm
- Current valid BC Driver's License
Directeur, Services conseils (Secteur Public) - Québec
Posted today
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Directeur, Services conseils (Secteur Public) - Québec
L’offre :
Nous agrandissons notre équipe! Vous êtes un directeur Services Conseils bien implanté dans le secteur public au Québec? Procom procure aux clients le personnel, les projets et les solutions externalisées qui leur permettent d’atteindre leurs objectifs en matière de TI. Nous sommes à la recherche d’un professionnel chevronnée pour intégrer son équipe en tant que Directeur/Directrice, Services conseils. Procom est l’un des chefs de file en Amérique du Nord en ce qui a trait à la dotation en personnel et en main-d’œuvre contractuelle. Société privée canadienne, Procom est fermement engagée envers la croissance et l’amélioration continues, non seulement pour elle-même, mais aussi pour ses clients.
Ce poste est l’occasion :
·De travailler au sein d’une équipe de développement des affaires en établissant un partenariat avec les clients de votre marché de manière à leur apporter les solutions de main-d’œuvre dont ils ont besoin et à atteindre leurs objectifs en matière de TI.
·D’intégrer une entreprise de services professionnels à l’esprit entrepreneurial en plein essor.
Le poste :
Procom est à la recherche d’un(e) Directeur/Directrice, Services conseils ayant une expérience avérée dans le développement d’affaires en technologies de l’information pour intégrer son équipe. Si vous êtes un(e) Directeur/Directrice, Services conseils qui souhaite travailler au sein d’une organisation en pleine croissance, ce poste vous offre de grandes possibilités grâce à l’ampleur des opportunités d’affaires à saisir et à la structure de rémunération hautement compétitive offerte par Procom.
Responsabilités :
Compétences et connaissances requises :
Préposé aux services au public (bibliothèque) - poste temporaire
Posted today
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Job Description
BLAINVILLE : une ville inspirante, des gens passionnés!
La Ville de Blainville représente un employeur de choix. Résolument tournée vers l’avenir, Blainville est reconnue pour son dynamisme, ses projets novateurs et la diversité des services qu’elle offre à la population. Plus de 500 employés et 250 étudiants travaillent à la ville, et ce, dans divers domaines de carrière.
Vous souhaitez joindre une municipalité inspirante? Bienvenue à Blainville!
Description de l’offre d’emploiDescription
Le préposé(e) aux services au public est bien plus qu'un simple gestionnaire de documents. C'est une personne au cœur de la vie de la bibliothèque, jouant un rôle essentiel pour créer un environnement accueillant et chaleureux pour tous les usagers. Son engagement et son amour du service public transforment la bibliothèque en un véritable havre de connaissance et de découverte.
Le préposé(e) aux services au public joue un rôle central et chaleureux au sein de la bibliothèque. Il accueille les visiteurs avec bienveillance, les aide à trouver les ressources nécessaires et répond à leurs questions. En supervisant les emprunts et les retours, il assure le bon déroulement de la circulation des documents, tout en veillant à leur classement et à leur ordre sur les rayons. Il utilise des logiciels bibliothécaires et assiste les usagers dans l'utilisation des équipements disponibles. Il contribue à la mise à jour et à l'analyse de la collection, proposant de nouvelles acquisitions en fonction des besoins des lecteurs. En maintenant la propreté et l'organisation des locaux, il s'assure que les espaces respectent les règlements et sont prêts pour l'ouverture et la fermeture. De plus, il vide les chutes de retour des casiers en libre-service et transporte les livres entre différents points de la bibliothèque. Par son dévouement, le préposé crée un environnement accueillant et efficace, rendant chaque visite à la bibliothèque agréable et enrichissante.
Exigences
- Détenir un diplôme d’études secondaires (DES);
- Avoir un minimum de 6 à 12 mois d’expérience liées au service à la clientèle;
- Avoir une bonne connaissance de l’utilisation des outils informatiques et des logiciels de la suite Office;
- Détenir un permis de conduire classe 5;
- Connaître les logiciels Ludik et Portfolio (considérée comme un atout).
En plus des exigences minimales ci-dessus mentionnées, la personne doit notamment avoir un intérêt marqué pour le domaine du livre, la lecture et une bonne culture générale.
Horaire de travail
Horaire variable (jour, de soir, sur semaine et fin de semaine)
Selon les besoins de surcroit de travail et de remplacements.
Conditions de travail
Selon les conditions de travail réservées aux employés cols blancs, classe 4
Salaire : 26.58$ (échelon 1) (+ 8.21% d'avantages sociaux)
Informations supplémentaires
Seules les personnes sélectionnées pour une entrevue seront contactées.
- Français parlé et écrit - Moyen
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Préposé aux services au public (bibliothèque) - poste temporaire
Posted today
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Détails du poste
Service : Numéro du concours : J Titre du poste : Préposé aux services au public (bibliothèque) - poste temporaire Type de poste : Temporaire Statut du poste : Temporaire Date de clôture : Le 12 octobre 2025Avec nous, tu changes la ville à ta façon!
À la Ville de Blainville, on est des gens passionnés, tissés serrés et animés par le désir de bien servir la communauté. On met du cœur dans tout ce que l’on fait! On offre des salaires compétitifs, des conditions de travail flexibles et bienveillantes dans un environnement de travail dynamique et inspirant. Avec plus de 500 employés et 250 étudiants qui y travaillent quotidiennement, les opportunités de carrière sont nombreuses et les projets stimulants.
Description
Le préposé aux services au public est bien plus qu'un simple gestionnaire de documents. C'est une personne au cœur de la vie de la bibliothèque, jouant un rôle essentiel pour créer un environnement accueillant et chaleureux pour tous les usagers. Son engagement et son amour du service public transforment la bibliothèque en un véritable havre de connaissance et de découverte.
Le préposé aux services au public joue un rôle central et chaleureux au sein de la bibliothèque. Il accueille les visiteurs avec bienveillance, les aide à trouver les ressources nécessaires et répond à leurs questions. En supervisant les emprunts et les retours, il assure le bon déroulement de la circulation des documents, tout en veillant à leur classement et à leur ordre sur les rayons. Il utilise des logiciels bibliothécaires et assiste les usagers dans l'utilisation des équipements disponibles. Il contribue à la mise à jour et à l'analyse de la collection, proposant de nouvelles acquisitions en fonction des besoins des lecteurs. En maintenant la propreté et l'organisation des locaux, il s'assure que les espaces respectent les règlements et sont prêts pour l'ouverture et la fermeture. De plus, il vide les chutes de retour des casiers en libre-service et transporte les livres entre différents points de la bibliothèque. Par son dévouement, le préposé crée un environnement accueillant et efficace, rendant chaque visite à la bibliothèque agréable et enrichissante.
Exigences
- Détenir un diplôme d’études secondaires (DES);
- Avoir un minimum de 6 à 12 mois d’expérience liées au service à la clientèle;
- Avoir une bonne connaissance de l’utilisation des outils informatiques et des logiciels de la suite Office;
- Détenir un permis de conduire classe 5;
- Connaître les logiciels Ludik et Portfolio (considérée comme un atout).
En plus des exigences minimales ci-dessus mentionnées, la personne doit notamment avoir un intérêt marqué pour le domaine du livre, la lecture et une bonne culture générale.
Horaire de travail
Horaire variable (jour, de soir, sur semaine et fin de semaine)
Selon les besoins de surcroit de travail et de remplacements.
Conditions de travail
Selon les conditions de travail réservées aux employés cols blancs, classe 4
Salaire : 26.58$ (échelon 1) (+ 8.21% d'avantages sociaux)
Informations supplémentaires
Seules les personnes sélectionnées pour une entrevue seront contactées.
Equité
À la Ville de Blainville, nous avons et appliquons un programme d’accès à l’égalité en emploi (PAÉE). En lien avec les principaux objectifs de ce PAÉE, nous invitons les femmes, les autochtones, les minorités visibles et ethniques ainsi que les personnes handicapées à soumettre leur candidature et à s’identifier dans la section prévue à cet effet. Conformément à la Loi sur l’égalité en emploi et parce qu’il n’y a que des avantages à reconnaitre la diversité, nous voulons que la Ville de Blainville soit représentative de sa population et de la société québécoise.
De plus, parce que nous voulons en environnement inclusif et accessible, n’hésitez pas à nous faire part de toutes situations où votre candidature nécessiterait certaines mesures d’adaptation. Nous ferons tout en notre possible afin que vous puissiez avoir une évaluation juste et équitable de votre candidature.
Quality Assurance - Senior Audit Manager - Finance, HR, CBNA, Enterprise Services and Public Affairs
Posted 5 days ago
Job Viewed
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IA maintains a Quality Assurance (QA) function that reports to the Chief Auditor Quality Assurance and the Group Audit Committee. The QA function provides independent assurance that IA has achieved and is maintaining appropriate standards of internal audit delivery (set against both IA's own internal standards and the Standards and Code of Ethics of the Institute of Internal Auditors).
This role in the Quality Assurance function is focused on the activities of the Finance, HR, CBNA, Enterprise Services and Public Affairs (ESPA) internal audit teams and involves close liaison with the global audit teams to ensure appropriate understanding, access to and the correct application of the IA methodology. In this role, you will be primarily partnering with the audit teams responsible for Finance, HR, CBNA and ESPA globally and also supporting the global QA team.
The role reports to the QA Director in London.
**Key Responsibilities (IA QA Function):**
+ Operate independently as a QA partner across the assigned SME audit teams, forming partnerships at all levels within IA. Support the QA Director (QAD) and in fostering a strong QA partnership with the Chief Auditors.
+ Lead QA reviews and provide assurance over the quality of IA's work via formal QA products (e.g., Scorecards, Thematic Reviews, Hot reviews and Regulatory/ QA Issue Validation) to ensure conformance with the IPPF IIA Standards and in line with industry best practices.
+ Provide day-to-day support and guidance to the assigned audit teams on methodology-related matters by leveraging experiencing and using professional judgement.
+ Through ongoing QA delivery work, provide credible and value-added check and challenge to IA stakeholders, with a keen focus on risk, an understanding of IA's product/function coverage area, IA Methodology requirements and taking into consideration the overall impact.
+ Establish and consistently maintain professional working relationships with IA Directors and Chief Auditors; assist the QA Director in maintaining IA stakeholder communications through monthly meetings.
+ Be a change agent in the continuous improvement program to deliver and maintain a best-in-class QA function, sharing best practices and lessons learned with the IA and QA teams
+ Contribute to continued improvement in IA and QA methodology and coverage through the delivery of QA products.
+ Support QA Directors with periodic ad-hoc projects (e.g., research and development of QA specific training).
+ Support QA Directors in the review and improvement of global IA methodology and practices, including innovation initiatives.
+ Support QA Director in reviewing key internal QA deliverables and external deliverables.
+ Support other QADs on an ad-hoc basis to ensure efficiency in delivering the QA Plan and consistent utilization.
**Key Responsibilities (IA QA Compliance Role):**
+ Responsible for executing, documenting, and delivering QA products and reviews to a high quality, on time and efficiently. This includes:
+ Effective project and team management (when assigned as the Audit Lead).
+ Execute assigned audit testing (DEA, OTA, OET) and document results (including process flows).
+ Prepare Scoping and Reporting Tollgate materials to be presented to QA Leadership Team.
+ Provide ongoing and timely status updates of assignments, to the QAD, including potential concerns, roadblocks, and escalations.
+ Prepare key audit review documents: ASAM, APM, Testing Strategy and Audit Report.
+ For issues raised against IA (risk based and regulatory), responsible for preparing the issue validation strategy, executing issue validation testing, documenting work performed and communicating results to IA stakeholders and QAD.
+ Perform review of assigned Risk Based QA Scorecards in line with QA process and attributes, document review performed, discuss and present scorecard assessment rating, results, and conclusion to QAD (as part of Moderation process). Engage with IA Stakeholders to present results and discuss observations and lessons learned.
+ Perform QA Hot Review of Regulatory Issue Validations (Strategy and Workpapers) completed by IA team, in line with QA process and Methodology timelines, prior to IA's submission to Regulators. Engage with IA Stakeholders to discuss observations, concerns, and feedback. Post hot review, prepare RIV Scorecards to document QA review, and discuss lessons learned with IA Stakeholders.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**Qualifications:**
+ 10+ years of internal audit experience, including leading and executing risk-based audits and issue validations (risk based and regulatory), preferably related to coverage of Finance (Treasury, Capital Management and Reporting, Regulatory Reporting, Financial Reporting), HR and ESPA related risks.
+ 7+ years of experience in a related role and/ with subject matter expert in Treasury, Capital Management and Reporting, Regulatory Reporting, Financial Reporting, HR and ESPA.
+ Strong understanding of Industry/Regulatory Standards for an IA function (IIA Standards, FRB 13-1, FDIC, OCC HS, etc.).
+ Strong knowledge (interpretation and execution) of Citi's Internal Audit Methodology, preferred.
+ Effective negotiation and interpersonal skills for interfacing with senior levels of Audit.
+ Ability to consistently demonstrate strong communication skills; clear and concise written and verbal communication.
+ Demonstrated experience in writing impactful audit reports and effective issues.
+ Excellent project management and organizational skills and capability to handle multiple projects at one time.
+ Demonstrated ability to execute on a portfolio of high-quality deliverables according to strict timelines.
+ Must be a self-starter, flexible, innovative and adaptive.
+ Ability to exercise independence of judgement and autonomy.
+ Ability to work both collaboratively and independently, to navigate a complex organization and to operate with a limited level of direct supervision.
+ Demonstrated ability to remain unbiased in a diverse working environment.
**Technical Skills:**
+ Advanced analytical skills with strong critical thinking.
+ Intermediate to advanced skills with Excel, word, PowerPoint, Tableau and/or other data analytics tools.
**Certifications:**
+ Related certifications (CIA, CPA, ACCA or similar) preferred.
**Education:**
Bachelor's degree/University degree or equivalent experience
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**Job Family Group:**
Internal Audit
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**Job Family:**
Audit
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**Time Type:**
Full time
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**Primary Location Full Time Salary Range:**
$141,600.00 - $212,400.00
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**Most Relevant Skills**
Control Monitoring, Data Analysis, Industry Knowledge, Issue Management, Laws and Regulations, Professional Standards, Risk Management, Root Cause Analysis.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Public Sector Support Specialist
Posted today
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Job Description
Why You'll Love Softchoice
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities.
The Impact You'll Make
You are a dynamic sales professional who combines your ability to foster meaningful partnerships with your enthusiasm for technology. You are excited about the opportunity to innovate; create new offerings and services and continue to drive new levels of efficiency within our Public Sector customer base. As a Public Sector Support Specialist (PSS), you will have the opportunity to partner with some of our largest and most diversified Public Sector and strategic customers, with the intention of transitioning into an account manager role within a year. In this role you will be responsible for helping to support our most profitable and complex customers, partnering directly with our Public Sector Account Manager team.
The PSS role is an integral role within our customer support and growth model, as your focus on white-glove service activities will improve customer retention and satisfaction, and your exposure to the sales process will train you effectively to manage a Public Sector customer account base. In the PSS role you will focus initially on supportive activities to help maintain and grow our existing relationships with our Public Sector customers, eventually transitioning to diversifying business and growing wallet share as an account owner. As a result, you will be able to directly impact business outcomes, increase customer satisfaction, and prepare for your own career growth.
What You'll Do
- Work as a core supportive partner for our Public Sector customers along with our Public Sector Account Manager and Account Executive teams.
- Assisting with researching and fulfilling quote requests, providing reporting, helping manage a customer's annuity business, providing post sales support.
- Stay knowledgeable on the latest technology trends, pricing programs, and selling processes with each individual customer.
- Build strong relationships with sales reps, vendors, customers, and other co-workers.
- Work effectively with other departments to collaborate and focus on creating the best possible customer experience.
- Work closely with the Customer Success Team and Account Management Team to effectively manage and maintain our customers annuity business.
- Work with Softchoice's partners & vendors to find the best pricing, product availability, and alternative solutions to solve customers' needs.
- Assist, when required, with project-based activities such as forecasting equipment, arranging specialized delivery, and maintaining documentation tracking customer project progress.
- As a team, collaboratively work together to decrease escalations and reduce customer risk.
- Identify opportunities to grow the numbers of vendors we are selling into our Strategic clients.
- Perform complex contract management.
- Consult with dedicated clients and assist in overcoming business problems they face by utilizing our resources and presales teams.
- Can effectively facilitate interaction between customers and vendors/manufacturers.
What You'll Bring To The Table
- 2+ years of customer service experience.
- 2+ years of sales experience
- A high level of commitment to exceptional customer service and relationship building
- Strong written and verbal communication skills
- Strong problem solving, organizational and interpersonal skills
- The ability to work both individually and in a team environment
- The ability to work in a very fast-paced sales environment
- Proficiency in MS Office tools - Outlook, Word, Excel, PowerPoint
- Experience in using Enterprise grade reporting tools, such as Oracle/ BI an asset.
- Proficiency in Salesforce an asset
- Highschool diploma or equivalent, preferred
Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.
Why You'll Love Working Here
- The People: You'll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
- High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
- Flexibility: Plan your workdays in a way that suits you best
- Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
- Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
- Competitive Benefits: Benefit from competitive perks that start on day one
Inclusion & Equal Opportunity Employment
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to . We are committed to working with you to best meet your needs.
Our Commitment To Your Experience
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.
Job Requisition ID:
6931
EoE/Vet/Disability