131 Quality Assurance Management jobs in Canada

Driving Transformation while Building Trusting Relationships

As a Process Improvement Leader , you'll be at the forefront of enterprise transformation, fostering an environment built on trust, transparency, and collaboration. You'll work alongside a diverse team, empowering and coaching stakeholders to make well-informed decisions while navigating complex challenges. This opening is within the IT vertical of the role, focusing on projects that directly impact technology or the information technology team. This role is in a dynamic environment that promotes innovation, entrepreneurship, and continuous professional development , offering you ample opportunities to grow and make a real impact.

Why Join Us?

• Transforming Business: Work for a dynamic, medium-sized Canadian company in a stable, evolving industry focused on leading digital transformation.
• Growth and Impact: Play a critical role in improving systems and processes while developing your skill set and expertise. Your contributions directly affect the business and its success.
• Collaborative Environment: You’ll work with diverse cross-functional teams, tackling exciting projects that foster learning and innovation.
• Voice and Influence: Bring your fresh perspectives! We value creative thinking, encourage innovation, and empower employees to challenge the status quo.

What You’ll Do

• Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams.
• Develop New Processes & Management Systems: Support the creation and implementation of new processes, process controls, reporting systems and training materials.
• Train and Develop: Coaching and mentoring of business leaders, employees and new Process Improvement Leaders on process improvement methodologies and Best Practices.
• Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.

What We’re Looking For

• Skills & Experience: A mix of experience in areas such as:
• Data Science, Analytics, Visualization & Artificial Intelligence
• Process Design & Systems Thinking
• Digital Development Programming
• Project Management
• Product Management
• Operations Management
• Or other relevant fields
• Key Qualities:
• Strong leadership abilities
• High self-initiative and ownership of projects
• Fast learner with excellent critical thinking and listening skills
• Clear, concise communicator
• Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
• Education: A degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field.

Additional Information

• Location: Our main offices are in Ontario, however, this role is remote/hybrid based on your location and proximity to an office.
• Language Proficiency: Fluency in English is required, particularly for communication with stakeholders across Canada. If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Beyond the salary

For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:

• Competitive salaries with annual pay increases
• Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
• Competitive uncapped commission, for sales positions
• A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date
• A defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs
• A cash employee referral program

To learn more about working at Empire Life, visit

Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact

Driving Transformation while Building Trusting Relationships

As a Process Improvement Leader , you'll be at the forefront of enterprise transformation, fostering an environment built on trust, transparency, and collaboration. You'll work alongside a diverse team, empowering and coaching stakeholders to make well-informed decisions while navigating complex challenges. This opening is within the IT vertical of the role, focusing on projects that directly impact technology or the information technology team. This role is in a dynamic environment that promotes innovation, entrepreneurship, and continuous professional development , offering you ample opportunities to grow and make a real impact.

Why Join Us?

• Transforming Business: Work for a dynamic, medium-sized Canadian company in a stable, evolving industry focused on leading digital transformation.
• Growth and Impact: Play a critical role in improving systems and processes while developing your skill set and expertise. Your contributions directly affect the business and its success.
• Collaborative Environment: You’ll work with diverse cross-functional teams, tackling exciting projects that foster learning and innovation.
• Voice and Influence: Bring your fresh perspectives! We value creative thinking, encourage innovation, and empower employees to challenge the status quo.

What You’ll Do

• Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams.
• Develop New Processes & Management Systems: Support the creation and implementation of new processes, process controls, reporting systems and training materials.
• Train and Develop: Coaching and mentoring of business leaders, employees and new Process Improvement Leaders on process improvement methodologies and Best Practices.
• Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.

What We’re Looking For

• Skills & Experience: A mix of experience in areas such as:
• Data Science, Analytics, Visualization & Artificial Intelligence
• Process Design & Systems Thinking
• Digital Development Programming
• Project Management
• Product Management
• Operations Management
• Or other relevant fields
• Key Qualities:
• Strong leadership abilities
• High self-initiative and ownership of projects
• Fast learner with excellent critical thinking and listening skills
• Clear, concise communicator
• Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
• Education: A degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field.

Additional Information

• Location: Our main offices are in Ontario, however, this role is remote/hybrid based on your location and proximity to an office.
• Language Proficiency: Fluency in English is required, particularly for communication with stakeholders across Canada. If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Beyond the salary

For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:

• Competitive salaries with annual pay increases
• Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
• Competitive uncapped commission, for sales positions
• A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date
• A defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs
• A cash employee referral program

To learn more about working at Empire Life, visit

Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact

Driving Transformation while Building Trusting Relationships

As a Process Improvement Leader , you'll be at the forefront of enterprise transformation, fostering an environment built on trust, transparency, and collaboration. You'll work alongside a diverse team, empowering and coaching stakeholders to make well-informed decisions while navigating complex challenges. This opening is within the IT vertical of the role, focusing on projects that directly impact technology or the information technology team. This role is in a dynamic environment that promotes innovation, entrepreneurship, and continuous professional development , offering you ample opportunities to grow and make a real impact.

Why Join Us?

• Transforming Business: Work for a dynamic, medium-sized Canadian company in a stable, evolving industry focused on leading digital transformation.
• Growth and Impact: Play a critical role in improving systems and processes while developing your skill set and expertise. Your contributions directly affect the business and its success.
• Collaborative Environment: You’ll work with diverse cross-functional teams, tackling exciting projects that foster learning and innovation.
• Voice and Influence: Bring your fresh perspectives! We value creative thinking, encourage innovation, and empower employees to challenge the status quo.

What You’ll Do

• Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams.
• Develop New Processes & Management Systems: Support the creation and implementation of new processes, process controls, reporting systems and training materials.
• Train and Develop: Coaching and mentoring of business leaders, employees and new Process Improvement Leaders on process improvement methodologies and Best Practices.
• Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.

What We’re Looking For

• Skills & Experience: A mix of experience in areas such as:
• Data Science, Analytics, Visualization & Artificial Intelligence
• Process Design & Systems Thinking
• Digital Development Programming
• Project Management
• Product Management
• Operations Management
• Or other relevant fields
• Key Qualities:
• Strong leadership abilities
• High self-initiative and ownership of projects
• Fast learner with excellent critical thinking and listening skills
• Clear, concise communicator
• Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
• Education: A degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field.

Additional Information

• Location: Our main offices are in Ontario, however, this role is remote/hybrid based on your location and proximity to an office.
• Language Proficiency: Fluency in English is required, particularly for communication with stakeholders across Canada. If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Beyond the salary

For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:

• Competitive salaries with annual pay increases
• Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
• Competitive uncapped commission, for sales positions
• A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date
• A defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs
• A cash employee referral program

To learn more about working at Empire Life, visit

Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact

Job Description

Tiger Analytics is looking for an experienced AI Solution Engineer with Lean Six Sigma Black Belt certification to join our team. As a leading advanced analytics consulting firm, we help Fortune 500 companies generate valuable insights from their data. With our deep expertise in Data Science, Machine Learning, and AI, we deliver innovative solutions to complex business problems. As a AI Solution Engineer at Tiger Analytics, you will have the opportunity to work on cutting-edge projects, collaborate with cross-functional teams, and drive business value through advanced analytics. The ideal candidate will possess deep knowledge of process improvement methodologies, exceptional analytical skills, and the ability to collaborate across cross-functional teams.

Key Responsibilities

• Analyze organizational processes and systems using task mining and process mining tools
• Develop and implement data-driven process improvement recommendations
• Collaborate with cross-functional teams to design and implement optimized workflows
• Identify automation and AI-driven opportunities to streamline operations
• Lead workshops and discovery sessions with stakeholders
• Create detailed documentation of current and future-state processes
• Support change management and ensure sustainability of improvements
• Deliver measurable outcomes in efficiency, cost savings, and performance

Requirements

• Bachelor's degree in Industrial Engineering or a related field
• Lean Six Sigma Black Belt certification (mandatory)
• 5+ years of experience in process improvement or industrial engineering roles
• Experience with process mining tools (e.g., Celonis, UiPath Process Mining, Minit)
• Strong analytical, problem-solving, and facilitation skills
• Familiarity with task automation or AI/ML-driven solution design is a plus
• Excellent written and verbal communication skills.

Benefits

This position offers an excellent opportunity for significant career development in a fast-growing and challenging entrepreneurial environment with a high degree of individual responsibility.

Job Description

Manager, Quality Management - Competition # 2025-699

Position Status: Regular, Full-time (1.0 FTE)

EFW Radiology is currently seeking a Manager, Quality Management to join our team and contribute to our mission of providing exceptional patient care!

About EFW:

EFW Radiology owns and operates eleven community-based clinics providing Diagnostic Imaging, Maternal Fetal Medicine, and Pain Management services.

Our Core Values:

• Compassion: Treat everyone with care, kindness, and respect.
• Trust: Demonstrate empathy and understanding while partnering with patients, caregivers, communities, and each other.
• Meaning: Contribute to the well-being of our communities through healthcare, innovation, education, and careers.

The Role :

Reporting to the Director, Clinic Services, the Manager, Quality Management is responsible for leading EFW’s Quality Management (QM) program, with a strong commitment to patient safety, regulatory compliance, and continuous improvement. This role ensures that preventative maintenance and quality control systems are in place for diagnostic imaging equipment and assets.

The Manager collaborates with leadership to anticipate and meet evolving QM needs, develops and benchmarks quality indicators to enhance patient outcomes, and leads accreditation processes. This role oversees the development, implementation, an evaluation of quality management systems, ensuring that diagnostic imaging equipment and clinical assets are maintained through a robust preventative maintenance and quality control programs.

Key Responsibilities:

• Lead and oversees the Quality Management (QM) program, ensuring that a preventative maintenance and quality control system is in place for EFW’s diagnostic imaging equipment and assets, in accordance with all applicable regulatory standards.
• Ensure QM practice and standards align with CPSA requirements and other applicable standards, with a strong focus on patient safety and quality of care.
• Collaborate with EFW leadership to anticipate and address current and future QM needs that support safe, effective, and patient-centred services
• Support the development, monitoring, and benchmarking of quality indicators to optimize equipment performance, strengthen organizational effectiveness and improve patient care outcomes Contribute to setting organizational priorities, strategies and goals related to QM and continuous improvement
• In collaboration with the Operations and Project Coordinator, lead internal modality accreditation processes
• Represent EFW in industry groups, communities, and liaise with educational partners to promote knowledge exchange
• Maintain and update operational policies and procedures to ensure alignment with accreditation and regulatory standards, while promoting integration across modalities
• Investigate trends in privacy breaches and develop process improvements for confidentiality protocols in accordance with Alberta’s Health Information Act
• Collaborates across departments to maintain a culture of safety by guiding risk monitoring for diagnostic imaging equipment, supporting compliance, and informing incident prevention efforts
• Adheres to all privacy and confidentiality policies and procedures as they relate to EFW, our patients and our employees
• Performs other related duties as required

Leadership:

• Communicates department goals and objectives and establishes clear and realistic expectations to engage and inspire team members.
• Provides coaching, development and mentorship in day-to-day activities and responsibilities of the QA team and provides on-going support and guidance to the team as necessary.
• Manages the performance of direct reports, including motivating team members to achieve goals and objectives and holds them accountable to those goals. Conducts performance reviews; holds regular performance check-ins and regularly communicates performance expectations for all direct reports.
• Creates a collaborative workplace that encourages employees to realize their potential and create a career with meaning.
• Recruits and retains a highly cohesive and engaged team including selection of new team members.

You have the following:

• Degree in health administration, business administration or related field; registration or education in a health profession is an asset.
• 8-10 years’ experience in healthcare, quality assurance, compliance; or related roles, including 3-5 years of leadership or managerial experience within a healthcare setting
• Demonstrated ability to lead cross functional teams and influence organizational culture
• Experience with accreditation processes; familiarity with CPSA Diagnostic Imaging standards is an asset
• Experience implementing quality management methodologies in a health care setting is an asset
• Proficient with project management tools; asset management software; and ticketing systems
• Strong organizational, communication, and facilitation skills
• Excellent interpersonal skills, with the ability to quickly build trust and rapport;
• Proven ability to coach and mentor staff, helping them reach their potential
• Demonstrated ability to analyze, evaluate, develop, and recommend plans to support strategic business activities;
• Excellent capability for listening and consideration for alternative perspectives;
• Ability to facilitate positive change in the organization;
• Strong work ethic and ability to work openly and positively within a team environment;
• Ability to provide feedback and have and facilitate difficult conversations;
• Continuous learner who is passionate about quality assurance

Working Conditions:

• Regular travel across EFW locations
• May be required to attend training/meetings outside of EFW regular business hours.
• This position is not eligible for overtime and incumbents are expected to commit the time required to fulfil their managerial duties.
• Able to spend prolonged periods at a desk utilizing a computer and monitor and performing other close visual work as required (sitting, handling, touching, finger dexterity).

Why EFW?

We strive to deliver healthcare with compassion, earn the trust of referring physicians, and provide careers with meaning.

We offer our employees:

• Professional Development Programs and Continued Education Support
• Extended Health, Dental & Wellness Benefits
• Employee Recognition and Appreciation Programs, Giveaways, Contests, and Events
• Flexible Work Arrangements
• Matching RRSP Group Savings Plan
• Employee and Family Assistance Programs
• Onsite and Subsidized Parking
• Volunteer Opportunities with Community Partners

Diversity, Equity, and Inclusion at EFW:

EFW Radiology is an equal opportunity employer. We are committed to hiring talented, qualified professionals without regard to race, age, gender, or any other protected ground and to providing an environment without discrimination.

EFW is committed to creating a safe and healthy environment for employees, patients and community partners.

Every effort is made to provide fair and equal employment and development opportunities and to ensure that our policies regarding hiring, compensation, promotions, and transfers are based solely on skills and capabilities, job requirements, job performance, and other job-related criteria.

Application Deadline:

If you are dedicated to quality patient care and want to join our team of dynamic health care professionals please submit your application. This position will remain open until filled.

We thank all applicants in advance, however, we will only contact candidates selected for an interview.

Job Description

Sure Flow Equipment Inc. is seeking a highly organized and detail-oriented Controller & ISO Quality Management Representative to join our team. This hybrid role is ideal for a motivated individual with a strong accounting background and experience in ISO compliance. The successful candidate will support both the financial health of the organization and the effectiveness of its Quality Management System (QMS). This is a dynamic position involving hands-on financial management, internal audits, quality system oversight, and cross-departmental collaboration. Key Responsibilities: Accounting & Financial Support * Assist in the preparation of monthly and annual financial reports including balance sheets, income statements, and cash flow analysis. * Manage A/P and A/R functions: invoice approvals, payment processing, and collections. * Reconcile general ledger, bank accounts, and other balance sheet items to ensure accuracy and completeness. * Support Sage 300 project costing and monitor fabrication cost performance. * Assist with payroll processing and vacation tracking. * Participate in month-end and year-end close processes. * Support internal controls, audits, and compliance with accounting standards. * Collaborate with the President on financial insights and strategic decision-making. ISO 9001:2015 Quality Management * Maintain and improve the Quality Management System (QMS) to ensure ongoing ISO 9001:2015 certification and compliance. * Plan, lead, and document internal audits; manage non-conformities and corrective actions. * Coordinate customer satisfaction tracking and promote a customer-first culture. * Champion continuous improvement initiatives across departments using root cause analysis and process mapping. * Oversee QMS documentation (procedures, policies, forms); ensure version control and accessibility. * Conduct quality training and promote QMS awareness throughout the organization. * Prepare QMS performance reports for senior management and support regular management reviews. * Ensure alignment of QMS efforts with CTPAT and other compliance certifications. Qualifications: * Bachelor’s degree in Accounting, Finance, or related field. * 2+ years of experience in accounting or finance, preferably in a manufacturing or operational setting. * Knowledge of ISO 9001:2015 standards and internal auditing experience would be an asset. (willing to train for motivated candidate) * Proficient in Microsoft Excel and the Microsoft Office Suite; experience with Sage 300 preferred. * Strong understanding of A/P, A/R, and general financial processes. * Highly organized and detail-oriented with strong analytical and problem-solving abilities. * Excellent written and verbal communication skills. * Ability to maintain confidentiality, manage multiple priorities, and work both independently and as part of a team. Why Join Us? * Work closely with leadership in a hands-on, cross-functional role. * Be part of a company committed to quality, compliance, and continuous improvement. * Engage in both operational and financial functions, offering broad exposure and growth potential. Ready to bring your accounting expertise and quality management knowledge together in a high-impact role? Apply today! We appreciate all who express interest; however, only those selected for an interview will be contacted.  We are committed to an equitable, inclusive, diverse, and accessible workplace and encourage applications from all qualified applicants. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Sure Flow Equipment Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. Please inform Human Resources of the nature of any accommodation(s) that you may require.

Job Description

Join Our Team: Quality Management System (QMS) Lead Opportunity! 

About Us
JFE Shoji Power Canada (JSC) is an electrical steel products manufacturer located in Burlington, Ontario. As the largest producer of transformer cores in North America, JSC specializes in wound, amorphous, and step-lap cores for power generation and distribution equipment. Its electrical steel products and magnetic materials are also used in electric vehicle motors and charging station infrastructure, data centres, audio equipment, and other industrial applications.

Since 1972, JSC (formerly Cogent) has grown from a small niche manufacturer to an integral part of the North American electrical steel supply chain with multiple facilities and over 500 employees. JSC is dedicated to meeting the growing demand for electrical energy by providing strategic, innovative, and sustainable solutions to its clients.

Position Overview: 

The QMS Lead is responsible for developing, implementing, maintaining, and continuously improving the organization's Quality Management System in accordance with applicable standards (e.g., ISO 9001, IATF 16949). This role will work cross-functionally with internal stakeholders to ensure that the QMS efficiently and effectively supports business strategies and objectives, complies with regulatory requirements, and helps drive and sustain a culture of continuous improvement within the organization. 

Key Responsibilities   

• Working with process owners and stakeholders, facilitate the definition, improvement, and implementation of QMS-scoped business processes, and controlled standards. 
• Ensure the QMS aligns with international standards (e.g., ISO 9001) and regulatory requirements. 
• Manage an efficient and effective document control processes, capable of delivering simple document user access to single source of truth in business process standards. 
• Boundless passion for transforming a quality management system to a world-class future state. 
• Manage the internal audit processes; with schedule planning, auditor development, ensuring timely closure of corrective actions to strengthen process literacy and “walk the talk” compliance. 
• Support Senior Quality Manager and other organization leaders on external, customer, and corporate audits. 
• Provide coaching and support for continuous improvement initiatives related to quality and operational effectiveness. 
• Support non-conformance management and resolutions related to QMS (CAPA). 
• Support QMS training for employees at all organizational levels. 
• Promote a positive quality improvement mindset and awareness throughout the organization. 
• Support collection and analysis of quality data. 
• Support development of leading and lagging quality metrics (KAIs, KPIs). 
• Prepare reports and populate dashboards for leadership on QMS performance. 
• Identify and recommend opportunities for continuous improvement. 
• Ensure ongoing compliance with applicable laws, regulations, and standards. 
• Support risk assessments and implement risk-based thinking in quality planning. 
• Act as the main liaison between departments for QMS-related matters. 
• Work closely with cross-functional stakeholders to drive process improvements. 
• Mentor quality team members and support development initiatives. 

Required Qualifications 

• Minimum 5 years of experience developing, managing, and improving QMS processes in a 24/7 manufacturing environment aligned with internal standards like ISO 9001 and IATA 16949.
• Certification in ISO9001 (or other relevant standard); Lead Auditor preferred. 
• Bachelor's degree in quality management, engineering, related technical discipline, or equivalent work experience. 
• Demonstrated success as an empathetic and energetic change agent, with a demonstrated ability to leverage your developed EQ to convey curiosity about stakeholder needs, build consensus on a path forward, influence without authority, and gain buy-in to positive change. 
• A proven track record in facilitating multi-functional process mapping and improvement, to deliver clarity in role accountabilities and responsibilities and cross-functional engagement. 
• Working knowledge of supporting IT platforms with a “process before platform” bias, thriving on collaboration to simplify the user experience as a strategy to ensure adoption. 
• Strong working knowledge of QMS methods (CAPA, SCAR, MRB, CX, etc.). 
• Experience with regulatory audits and compliance in (industry, e.g., manufacturing, medical devices, etc.). 
• Excellent written and verbal communication skills, grounded in empathy and emotional intelligence. 
• Strong prioritization, organization, and leadership skills. 
• Proficiency in MS365 ecosystem; including Outlook, Word, Excel, Teams, SharePoint, Visio, Forms, etc. 
• Ability to configure MS SharePoint functionality to support document life cycle management and version control processes, for enhanced document user experience and simple navigation/access. 

Preferred Qualifications 

• Prior experience in ERP and MES transformations (e.g., NetSuite, Smart Factory). 
• Familiarity with QMS-specific applications (e.g., QT9, Master Control, ETQ, etc.). 
• Proficiency in Business Process Model Notation (BPMN) used in process mapping. 
• Working knowledge of formal Change Management methods (ProSci ADKAR). 
• Working knowledge of Cost of Poor Quality (CoP). 
• Working knowledge of Lean Six Sigma (LSS) tools; FMEA and PDCA-structured RCCA. 
• Proficiency in SharePoint platform-specific tools: SharePoint Designer, SharePoint Online, SharePoint Framework (SPFx), and SharePoint Object Model. 
• Programming skills in C#, JavaScript, HTML, and CSS for developing custom web parts, workflows, and front-end interfaces. 

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