252 Quality Lead jobs in Canada

The Data Quality Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
FRMT Data Services platform is a global Data Repository built on Enterprise Data Standards and anchored to the Liquidity & Collateral management and reporting for the use of Treasury, Finance and Risk. One of the main responsibility of the team is data management by working closely with Chief Data Office (including Data Stewardship Support and Remediation) along with Finance, Risk & other Technology teams ensuring financial and contractual data readiness for Liquidity, Collateral & Capital related products.
The Data Quality Lead Analyst is a seasoned professional role with following responsibilities and qualifications
**Responsibilities:**
+ Devises methods for identifying data patterns and trends in available data sources.
+ Defines strategies to drive data quality measurement, produce data quality dashboards and reports, and implement data quality strategies to effectively govern data and improve data quality.
+ Works with data quality partners and Technology teams to identify and implement data quality tools. Identify critical data elements, data quality rules, thresholds, and other business requirements.
+ Mentor junior analysts.
+ Applies in-depth understanding and knowledge of how business integrates within the sub function; as well as coordinates and contributes to the objectives of the function and overall business.
+ Contributes to the development of new techniques and processes and for the aligned business.
+ Integrates subject matter and industry expertise within a defined area.
+ Responsible for own work to support business teams in assigned area.
+ Build data quality assessments and measurement of critical data utilized by Citi strategic systems and processes supporting Citi Global Functions and Sectors.
+ Responsible for the reviewing, analyzing and dispositioning of the results of those measurements as well as providing detail and summary reporting of the same.
+ Accountable for understanding and documenting systems, data flows and data quality rules driven from the profiling and assessments of critical data.
+ Analyze data quality issues
+ Interact with business and technical staff who support the Global Functions, ensuring the data quality scorecards are measuring fit for purpose data.
+ Secure approvals from Data Governance Officers on scorecard requirements and use (i.e., tollgate documentation).
+ Performs other job duties and functions as assigned.
+ Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function.
+ Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.
**Qualifications:**
+ 5-8 years software experience preferred
+ High proficiency in MS Excel, Python, SQL for Data analysis
+ Ability to create BI tools such as, Qlikview and/or Tableau views for analysis
+ Problem Solving - Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations
+ Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources.
+ Outstanding written and oral communication, influencing and presentation skills - must be able to present and influence across organization level and functions.
+ A self-starter with ability to independently manage work and drive multiple deliverables concurrently.
+ Strong subject matter expertise regarding technology application control disciplines and technology infrastructure knowledge, with a sound understanding of the financial services provided by Citi.
+ Demonstrated capability and maturity to work in an individual capacity and must proactively seek out ways to enhance the mission and identify new data analysis needs.
+ Demonstrates experience in managing teams and managing integrated internal audit and assurance delivery within a matrix reporting environment.
+ Able to set priorities and discuss experience in adapting to emergent or dynamic requirements.
+ Quick learner, customer focused with ability to multi-task and work in a fast paced changing environment.
+ Forward looking with ability to mitigate and overcome any challenging roadblocks.
+ Ability to work well under pressure and manage to tight deadlines or unexpected changes in expectations or requirements in a heavily matrix organization.
**Must Have Skills**
+ 5+ years of Information Technology (IT)-related experience and expert level knowledge with current hands-on experience
+ Comfortable working with large data volumes and be able to demonstrate a firm understanding of logical data structures and analysis techniques
+ Strong data analysis skills, excellent analytical and problem-solving skills
+ Able to demonstrate an expertise in identifying and resolving data quality issues - in data sets at rest and in flight
+ Proficient knowledge of data sourcing from NoSQL (i.e. Cassandra, Hadoop Database HBase, Mongo)
+ Demonstrated deep understanding of SQL syntax using various database engines (i.e. SQL Server, Oracle, Netezza, Terradata)
+ Proficient in Python or such scripting language and able to develop scripts to produce data analytics.
+ Proficient in the creation of data flow diagrams and documentation for data integration processes
+ Familiar with the financial services industry and/or regulatory environments
+ Experience in Data Governance - Data Quality, Data Lineage, Data Tracing
+ Organized and prepared to manage multiple parallel pieces of work
+ Prior experience working with remote teams
+ Demonstrated Project management and leadership skills
+ Consistently demonstrates clear and concise written and verbal communication
+ Ability to work as part of team and independently
+ Ability to switch gears into different modes as analyst and able to think quick solutions using available tools
+ Ability to manage and prioritize multiple assignments, and competing priorities in a rapidly growing, fast-paced environment
+ Ability to understand the long-term ("big picture") and short-term perspectives of situations
+ Interpersonal skills to interact with team members and clients
**Education:**
+ Bachelor's/University degree or equivalent experience
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**Job Family Group:**
Technology
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**Job Family:**
Applications Development
---
**Time Type:**
Full time
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**Primary Location Full Time Salary Range:**
$94,300.00 - $141,500.00
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks.
**Responsibilities** :
+ Support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
+ Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
+ Help review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
+ Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
+ Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool - Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
+ Stay up-to-date with the latest quality assurance testing tools and strategies
+ Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk
+ Management
+ Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
+ Participate in the review and challenge process, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution.
+ Support to ensure that risk and control responsibilities and accountabilities are embedded within Central Testing Utility
+ Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide help in drafting the procedures.
+ Identify any monitoring breaks and suggest enhancements
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards
**Qualifications** :
+ Minimum of 6+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
+ Ability to identify, measure, and manage key risks and controls.
+ Strong knowledge in the development and execution for controls.
+ Proven experience in control related functions in the financial industry.
+ Proven experience in implementing sustainable solutions and improving processes.
+ Understanding of compliance laws, rules, regulations, and best practices.
+ Exposure to Data Governance Concepts and related controls testingExperience in automated data feed controls testing
+ Understanding of Citi's Policies, Standards, and Procedures.
+ Strong analytical skills to evaluate complex risk and control activities and processes.
+ Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
+ Strong problem-solving and decision-making skills
+ Ability to manage multiple tasks and priorities.
+ Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.
**Education** :
Bachelor's/University degree, Master's degree preferred
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**Job Family Group:**
Controls Governance & Oversight
---
**Job Family:**
Quality Assurance, Monitoring & Testing
---
**Time Type:**
Full time
---
**Primary Location Full Time Salary Range:**
$120,800.00 - $170,800.00
---
**Most Relevant Skills**
Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**Job Description**
**Work Arrangement:** This role is categorized as hybrid. This means the successful candidate is expected to report to the office three days per week, at minimum.
**The Role**
The Data Engineering organization at General Motors is at the forefront of innovation, leveraging data to drive the future of mobility. We are seeking a highly motivated and detail-oriented Staff Software Quality Lead to join our team. In this role, you will be responsible for defining and executing a comprehensive software test strategy that validates the functionality of our end-to-end data pipelines across many different vehicle controllers. This role requires a strong understanding of embedded software, software development principles, vehicle architectures, communication protocols, testing principles, and test automation, along with excellent collaboration skills to work effectively with diverse engineering teams.
**What You'll Do (Responsibilities)**
**Test Planning & Strategy:** Design, develop, and own a comprehensive test strategy for data and control plane software, systems, and related features. Lead the development and execution of test plans ensuring alignment with project goals and timelines.
+ **Mentorship:** Provide guidance, training and mentorship to team members, identify skills gaps, foster a culture of continuous learning and improvement within the testing team, and introduce advanced testing methodologies and tools.
+ **Enhance Capability** **:** Utilize automated testing tools and frameworks to implement strategies and enhance testing efficiency and coverage.
+ **Vehicle Testing:** Conduct and coordinatecomprehensive functional, performance, and exposure testing on vehicles to validate system performance, build documentation of results to verify compliance with given requirements.
+ **Data Analysis & Reporting:** Utilize advanced data analysis techniques to define metrics, interpret test results, identify trends, and provide actionable insights to engineering teams and stakeholders.
+ **Documentation:** Prepare detailed test reports and documentation to communicate findings and recommendations to stakeholders.
+ **Compliance & Safety:** Ensure all testing activities adhere to safety standards and regulatory requirements, maintaining a focus on quality and risk management.
+ **Cross-Functional Collaboration:** Work closely with cross-functional teams, including design, engineering, and product management, to understand requirements and deliver high-quality vehicle systems.
**Your Skills & Abilities (Required Qualifications)**
+ Bachelor's degree in Engineering, Automotive Technology, or a related field.
+ 10+ years of experience in vehicle and embedded software testing, including hands-on experience with automotive systems.
+ Demonstrated experience developing and executing test strategies leveraging contemporary testing methodologies/tools.
+ Proven experience in testing embedded systems and deploying comprehensive large-scale test automationsolutions.
+ Expert in programming/scripting languages such asC/C++, Java, Python for test automation.
+ Proficiency using test automation tools (e.g., Robot Framework) and continuous integration tools(e.g., Jenkins, Azure DevOps)
+ Experience in automotive HIL and SIL testing tools such as dSPACE/ControlDesk and ETAS/INCA.
+ Strong understanding of vehicle communication protocols (e.g., CAN, ODB-II, LIN, Ethernet).
+ Understanding/experience with version control systems such as Git.
+ Knowledge of performance analysis tools such as Flamegraphs.
+ Experience with API testing using tools such as Insomnia.

**Soft Skills:**
+ Strong leadership and project management skills.
+ Excellent analytical and problem-solving abilities.
+ Outstanding verbal and written communication skills.
+ Ability to work independently and collaboratively in a fast-paced environment.
+ Strong attention to detail and commitment to quality.
**What Can Give You A Competitive Edge (Preferred Qualifications)**
+ Familiarity with automotive standards (e.g., ISO 26262).
+ Familiarity with CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps.
+ Experience in cloud platforms (AWS, Azure, GCP) and containerized environments (Docker, Kubernetes).
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE.
**Benefits Overview**
The goal of the General Motors of Canada total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan currently includes the following benefits, in addition to many others:
+ Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave;
+ Healthcare, dental, and vision benefits;
+ Life insurance plans to cover you and your family;
+ Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement;
+ GM Vehicle Purchase Plan for you, your family and friends.
**Additional Job Description**
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Non-Discrimination and Equal Employment Opportunities**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

**Job Description**
**Work Arrangement:** This role is categorized as hybrid. This means the successful candidate is expected to report to the office three days per week, at minimum.
**The Role**
The Data Engineering organization at General Motors is at the forefront of innovation, leveraging data to drive the future of mobility. We are seeking a highly motivated and detail-oriented Staff Software Quality Lead to join our team. In this role, you will be responsible for defining and executing a comprehensive software test strategy that validates the functionality of our end-to-end data pipelines across many different vehicle controllers. This role requires a strong understanding of embedded software, software development principles, vehicle architectures, communication protocols, testing principles, and test automation, along with excellent collaboration skills to work effectively with diverse engineering teams.
**What You'll Do (Responsibilities)**
**Test Planning & Strategy:** Design, develop, and own a comprehensive test strategy for data and control plane software, systems, and related features. Lead the development and execution of test plans ensuring alignment with project goals and timelines.
+ **Mentorship:** Provide guidance, training and mentorship to team members, identify skills gaps, foster a culture of continuous learning and improvement within the testing team, and introduce advanced testing methodologies and tools.
+ **Enhance Capability** **:** Utilize automated testing tools and frameworks to implement strategies and enhance testing efficiency and coverage.
+ **Vehicle Testing:** Conduct and coordinatecomprehensive functional, performance, and exposure testing on vehicles to validate system performance, build documentation of results to verify compliance with given requirements.
+ **Data Analysis & Reporting:** Utilize advanced data analysis techniques to define metrics, interpret test results, identify trends, and provide actionable insights to engineering teams and stakeholders.
+ **Documentation:** Prepare detailed test reports and documentation to communicate findings and recommendations to stakeholders.
+ **Compliance & Safety:** Ensure all testing activities adhere to safety standards and regulatory requirements, maintaining a focus on quality and risk management.
+ **Cross-Functional Collaboration:** Work closely with cross-functional teams, including design, engineering, and product management, to understand requirements and deliver high-quality vehicle systems.
**Your Skills & Abilities (Required Qualifications)**
+ Bachelor's degree in Engineering, Automotive Technology, or a related field.
+ 10+ years of experience in vehicle and embedded software testing, including hands-on experience with automotive systems.
+ Demonstrated experience developing and executing test strategies leveraging contemporary testing methodologies/tools.
+ Proven experience in testing embedded systems and deploying comprehensive large-scale test automationsolutions.
+ Expert in programming/scripting languages such asC/C++, Java, Python for test automation.
+ Proficiency using test automation tools (e.g., Robot Framework) and continuous integration tools(e.g., Jenkins, Azure DevOps)
+ Experience in automotive HIL and SIL testing tools such as dSPACE/ControlDesk and ETAS/INCA.
+ Strong understanding of vehicle communication protocols (e.g., CAN, ODB-II, LIN, Ethernet).
+ Understanding/experience with version control systems such as Git.
+ Knowledge of performance analysis tools such as Flamegraphs.
+ Experience with API testing using tools such as Insomnia.

**Soft Skills:**
+ Strong leadership and project management skills.
+ Excellent analytical and problem-solving abilities.
+ Outstanding verbal and written communication skills.
+ Ability to work independently and collaboratively in a fast-paced environment.
+ Strong attention to detail and commitment to quality.
**What Can Give You A Competitive Edge (Preferred Qualifications)**
+ Familiarity with automotive standards (e.g., ISO 26262).
+ Familiarity with CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps.
+ Experience in cloud platforms (AWS, Azure, GCP) and containerized environments (Docker, Kubernetes).
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE.
**Benefits Overview**
The goal of the General Motors of Canada total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan currently includes the following benefits, in addition to many others:
+ Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave;
+ Healthcare, dental, and vision benefits;
+ Life insurance plans to cover you and your family;
+ Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement;
+ GM Vehicle Purchase Plan for you, your family and friends.
**Additional Job Description**
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Non-Discrimination and Equal Employment Opportunities**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

About Us

U Trust Insurance Agency LLC is a growing insurance agency with a commitment to excellence in customer service. We serve clients across 31 states and pride ourselves on delivering reliable and innovative solutions. We are seeking a Customer Service Quality Lead to elevate the quality of our service and ensure our team delivers exceptional experiences to our clients.

About the Role

The Customer Service Quality Lead will be responsible for driving quality assurance, developing corporate education programs, and enhancing our service processes. In this role, you will ensure the effectiveness of our customer service operations through proactive process improvements, staff development, and quality monitoring.

This is an exciting opportunity to shape the customer service landscape at U Trust Insurance and make a lasting impact.

Responsibilities

• Quality Monitoring & Assurance

  • Develop and implement quality assurance frameworks to monitor and evaluate customer interactions.

  • Audit calls, emails, and other communication channels to ensure compliance with standards.

  • Provide actionable feedback and coaching to customer service representatives to maintain and improve performance.

• Corporate Education & Training

  • Design and execute comprehensive training programs for new hires and ongoing skill development.

  • Maintain up-to-date training materials and align them with corporate goals and client needs.

  • Identify gaps in knowledge and create targeted learning solutions.

• Service Process Improvement

  • Analyze customer service workflows and identify inefficiencies.

  • Recommend and implement improvements to streamline operations and enhance the customer experience.

  • Collaborate with cross-functional teams to introduce best practices and tools that support productivity.

Job Description

Job Description

This pharmaceutical consultant role focuses on applying your GMP knowledge and experience to various projects, such that the client is confident in the approach and timing of execution of the project. Our consultants work independently within a team environment to ensure activities are undertaken in a timely manner. This position may require onsite consultant engagements with in the pharmaceutical industry.

We are looking for consultants who want to apply their in-depth quality and compliance knowledge and out-of-the-box thinking to challenging projects with our clients. Our projects cover, but are not limited to: deviation investigations, change controls, CAPA, auditing, management of quality systems, delivering of training, batch document review, product releases, related to the importation of pharmaceuticals, biologics, NHPs and Medical Devices.

In this broad-based role, you will support the projects assigned to you, meeting the client’s needs. The role specifically prioritizes, plans, organizes and executes projects related to quality and compliance of health products to ensure smooth implementations. The role may involve coordinating/working with client personnel to meet project goals.

Reporting to the Manager Quality Services or Manager of Compliance Services, the Lead/Senior Consultant is responsible for:

• Establishing project plans that capture all aspects of the scope of work
• Prioritizing and managing compliance projects
• Completing critical assessments of data and documents to identify gaps compared to regulatory requirements
• Communicating project milestones on a monthly basis
• Completing client assigned tasks: deviation investigations, management of quality systems, review of documentation
• Developing documentation as required by the project: SOPs, protocols, reports, etc.
• Conducting audits both internal and external
• Releasing product to market
• Hosting Health Canada audits

If you are a Quality Assurance professional in the Pharmaceutical industry with at least 4-7 years experience, we have the environment and exposure to the type of work you want to do.

Requirements

Education - Bachelors' degree in Science required

Experience in the following is an asset:

• Importation
• Change Management
• Deviation investigations
• Master manufacturing/batch record review and lot release
• Health Canada audit responses Annual Product Quality Reviews
• Stability review and assessment

Benefits

Learn about what makes our company unique at

Q&C welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process