227 Quality Lead jobs in Canada

Job Description

The Quality Assurance Lead is responsible for ensuring the delivery of quality products by developing and maintaining quality standards.

This position works Afternoon Shift: 3:00PM-11:30PM.

Primary Responsibilities:

• Analyze data to identify areas of improvement and provide training as needed.
• Conduct audits or inspections to identify nonconformance and implement corrective measures.
• Collaborate with peers on new policy, procedure, and work instruction recommendations since they may affect others.
• Identify root cause defects and implement changes to correct and eliminate errors.
• Provide recommendations to the Quality Director for Quality policies, procedures, work instructions, and forms.
• Address issues to ensure quality standards are upheld.
• Assist with training of team members on quality processes.
• Build a positive rapport with employees at all levels of the organization; communicate with team members to solve problems.
• Act in a manner of integrity that shows support for the company, its core values, and other associates while maintaining a constant focus on meeting/exceeding customer requirements and expectations.
• Other duties as assigned.

Requirements:

• A bachelor’s degree in related field; equivalent experience may be acceptable in lieu of degree.
• Excellent data collection and analysis skills.
• Proven work experience in quality assurance or similar field.
• Working knowledge of tools, methods, and concepts of quality assurance.
• Lead by example to include strong work ethic, excellent interpersonal skills, can do attitude, great attendance, and excellent quality & safety awareness.
• Strong attention to detail, prioritization, and time management skills.
• Commitment to the concept of continual improvement, effective quality management systems and safe work practices.
• Understanding the production and work order process.
• Knowledge of company policies, procedures, and work instructions.
• Physical fitness and strength to regularly lift 30-50 lbs.
• Regularly required to stand, bend, crouch and reach.
• Must be able to work outside normal business hours/days as needed.
• May require travel required up to 20%.

This is a full-time position with hours dictated by business needs. This position will report to the Quality Director.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Only qualified candidates will be contacted for an interview.

Note: (All internal candidates must have been in current position for 6 months prior to applying for any new position and if selected, will have to stay in the role for 6 months)

U Trust Insurance Agency LLC is a growing insurance agency with a commitment to excellence in customer service. We serve clients across 31 states and pride ourselves on delivering reliable and innovative solutions. We are seeking a Customer Service Quality Lead to elevate the quality of our service and ensure our team delivers exceptional experiences to our clients.

The Customer Service Quality Lead will be responsible for driving quality assurance, developing corporate education programs, and enhancing our service processes. In this role, you will ensure the effectiveness of our customer service operations through proactive process improvements, staff development, and quality monitoring.

This is an exciting opportunity to shape the customer service landscape at U Trust Insurance and make a lasting impact.

• Quality Monitoring & Assurance

  • Develop and implement quality assurance frameworks to monitor and evaluate customer interactions.

  • Audit calls, emails, and other communication channels to ensure compliance with standards.

  • Provide actionable feedback and coaching to customer service representatives to maintain and improve performance.

• Corporate Education & Training

  • Design and execute comprehensive training programs for new hires and ongoing skill development.

  • Maintain up-to-date training materials and align them with corporate goals and client needs.

  • Identify gaps in knowledge and create targeted learning solutions.

• Service Process Improvement

  • Analyze customer service workflows and identify inefficiencies.

  • Recommend and implement improvements to streamline operations and enhance the customer experience.

  • Collaborate with cross-functional teams to introduce best practices and tools that support productivity.

Job Description

About Us

St.Amant supports over 5,000 people in Manitoba with developmental disabilities, autism and acquired brain injury. We are a not-for-profit organization that offers a wide range of supports for adults, children and their families. Our over 2,000 staff follow a person-centered approach and adapt to the needs of each person and each family.

Position Summary and Scope of Service Reporting to the Director, Community Residential Program and consistent with the Mission, Values and policies of St.Amant, the Quality Enhancement Lead is a critical role in ensuring the success of St.Amant business and operations. The primary responsibility of the Quality Enhancement Lead is oversight to the Quality Framework of the Community Residential Program (CRP) with accountabilities including:

• Applies the standards set by Council on Quality and Leadership (CQL) in promoting quality improvement in services and supports, embracing and applying Basic Assurances and Personal Outcome Measures (POM)

• Acts as a resource within the CRP in the promotion of Human Rights

• Plays a key role in the solicitation of feedback from people who receive supports and services, families, and all community partners

• Embraces storytelling as a powerful tool in understanding culture and establishing identity, promoting a sense of belonging and pride, connecting and inspiring. Promote people's understanding of their own stories, help find ways for people to tell, and share to foster growth

• Primary Resource to the Self Advocate Council, Family Council, and assigned St.Amant and external partners

The Quality Enhancement Lead is a member of the Community Residential Program (CRP) leadership team and is responsible to help identify and contribute to matters of importance or relevance to the program and to the organization as a whole. This includes strategic planning, accreditation activities, community relations and partnerships, quality improvement, risk management, or issues related to human, financial, or physical resources. The Quality Enhancement Lead receives instruction, support, and guidance from the Quality Assurance Lead to ensure consistency with all areas of St.Amant accredited by CQL.

Qualifications

Education & Experience:

• Grade 12 Diploma, G.E.D. or equivalency required
• Degree or Diploma in a related field of study from an accredited post-secondary institution is preferred
• Certification in CPR and Emergency First Aid
• Certified with CQL as Personal Outcome Measures Interviewer (to be obtained)
• Valid Class 5 Manitoba Driver's License

Professional:

• Minimum of five years experience providing support to people with disabilities in a community setting
• Adept at understanding relevant human rights legislation, recognizing discrimination and restriction of rights
• Knowledgeable of the history of services to people with disabilities, and impacts of being a part of a marginalized group
• Ability to communicate effectively and appropriately in different situations and contexts, both verbally and in writing
• Proficient with Microsoft Office suite, Canva, virtual communication tools (Zoom, Microsoft Teams, etc)

Personal:

• Ability to work with minimal supervision as well as a collaborative team player in a team environment
• Ability to establish and maintain positive and productive working relationships with people we support, their support networks, and collateral agencies and partners
• Ability and willingness to give and receive honest, balanced feedback
• Values and commitment to continuous self-growth and professional learning
• Must have the emotional intelligence necessary to serve as a model regarding cooperative teamwork, conflict resolution and process improvement
• Strong person-centered focus in playing a lead role in the Continuous Quality Improvement initiatives within the organization
• Must behave with integrity, recognizing their influence on the reputation of the organization

Duties and Responsibilities

• Responsible for the initiation, implementation, evaluation, analysis and reporting of all quality assurance and accreditation related activities within the CRP.
• Conducts Personal Outcome Measures (POM) interviews and provides recommendations based on information learned.
• Serve as a resource to the Team Leaders and Coordinators in understanding and using POM as the tool to measure and improve upon the quality of supports and services provided.
• Ensures compliance with the Basic Assurances (using the CQL Framework)
• Actively participates and promotes ongoing engagement with accreditation objectives and strategic initiatives.
• Facilitates educational opportunities for Direct Support Professionals and Leaders
• Organizes and facilitates educational opportunities for people supported by the CRP with emphasis on rights protection and promotion, supporting learning about risk, choice, restrictions, and due process.
• Supports the completion of rights restriction auditing and acts as a resource for people who receive services and their families
• Provides support and connection to the Self Advocate Council, ensuring they have space, resources, and administrative assistance to thrive as an arm's length entity
• Create opportunity for a sustainable Family Council
• Collaborate with the Volunteer Services Department at St.Amant to utilize resources as needed and when value can be added by volunteers
• Compile and contribute information for newsletters and other storytelling venues, ensuring appropriate consent is obtained for pictures and stories
• Ensures that resources are used effectively in the most efficient ways to support service and program activities.
• Recommends and drafts new or revised standards and procedures
• Participates in projects and committees as assigned
• Participates actively in regular communication forums held within the organization

Working Conditions

• Considerable multi-tasking, attention to detail required, and pressure to meet deadlines
• Working hours can be irregular and extended due to meeting schedules and special events, including evenings and weekends
• Working collaboratively and cross-departmentally
• Must possess a reliable vehicle and be willing to drive throughout the course of employment

The above information describes the general nature of this position and is not a complete statement of duties and responsibilities. Additional duties and responsibilities may be assigned provided they are consistent with the qualifications identified and fall within the parameters of this role.

We offer a competitive salary and a comprehensive benefits package that includes: Health & Dental Plans, Life Insurance Plans, Long Term Disability, Employer Paid-Employee Assistance Plan, and Employer-Matched Pension Plan. We also offer access to an on-site gym, professional development training opportunities, and affordable staff parking.

As a Condition of Employment, successful candidates will be required to provide a satisfactory Criminal Record Check with Vulnerable Sector Screening, Adult Abuse Registry Check, Child Abuse Registry Check, Prior Contact Check and Driver's Abstract.

As a Condition of Employment, new hires must complete a series of Occupational Health checks. This includes the requirement to confirm immunization or immunity of specific communicable diseases. Successful applicants will also be required to provide proof of COVID-19 vaccination prior to start date.

St.Amant is a bilingual organization. Proficiency in both official languages (French/English) would be considered an asset.

St.Amant supports equitable employment practices and promotes an inclusive workforce representative of the people we support including diverse abilities, backgrounds, cultures, and identities. Applicants can request reasonable accommodations in all aspects of the selection and hiring process.

Job Description

Description

Equinox Engineering Canada Ltd. is a Calgary-based EPCM firm with offices in Calgary, Houston, Brisbane and Pune. We are a market leader in oil and gas processing specializing in facilities design for natural gas, conventional oil, heavy oil, carbon capture and new energy projects. Our clients include many of the largest oil and gas producers in Canada, Australia, USA and worldwide.

Summary
The Quality Lead is responsible for providing direction and guidance to our technical engineering teams, ensuring the seamless execution of projects. Serving as a point of contact for Quality, this role plays a critical part in aligning project deliverables, maintaining quality standards, improving operational efficiency, training staff, identifying opportunities for improvement, driving collaboration between global stakeholders and fostering a culture of quality.

• Ensuring systems and procedures are adhered to.
• Assisting with maintaining and expanding SharePoint-based Quality Management Systems. 
• Developing project-specific Quality Plans.
• Leading the QA/QC effort on the projects as required.
• Ensuring evolving industry best practices are incorporated.
• Providing direction and monitoring results for compliance to client and project requirements and expectations.
• Interfacing with clients and project managers to determine quality requirements.
• Providing input for the requirements of quality statistics reporting (metrics) and tracking quality metrics for project reporting.
• Providing direction and support to project teams and departments.
• Interfacing with client quality representatives, as required.
• Managing the distribution of QMS documentation.
• Assisting in the coordination of QMS audits.
• Assisting in the creation of the audit program for project audits (audit plan, schedule, checklist, reports, etc.).
• Investigating and resolving non-conformances, quality concerns and quality observations.
• Performing quality training and orientation to Equinox staff.
• Conducting quality auditing process.
• Promoting Quality awareness throughout organization.
• Working with departments to ensure storage and recovery of project quality documentation.
• Managing the Lessons Learned database and assist with implementation of a Lessons Learned process of projects.

• Strong written, oral and interpersonal communication skills.
• Proficiency in Word, Excel, Outlook; PowerPoint and SharePoint experience an asset.
• Knowledge of engineering deliverable workflows and checking processes (squad checks, checkprints, stick files, etc.)  considered beneficial.
• Familiarity with relevant industry quality standards.
• Strong initiative, leadership, problem-solving, change management and results delivery skills.
• Excellent organizational and time management abilities.
• Engineering company experience considered an asset.

Education and Qualifications

• A Professional Engineer (P. Eng.) designation or an accredited technical degree.
• 5+ years of oil and gas EPCM engineering or design experience

Job Description

Salary:

Our Company :

ENKON Information Systems Inc. implements web-enabled Land Information Systems for clients around the world. We are an innovative company with offices in Victoria, B.C., and Gaborone, Botswana. We are seeking a detail-oriented and proactive Quality Assurance (QA) Team Lead to join our growing team. As a QA Team Lead at ENKON, you will play a crucial role in ensuring the quality and reliability of our SaaS products. You will work closely with our development team to identify and resolve issues and contribute to the continuous improvement of our software solutions.

Our Team:

You will work with a dynamic team that values integrity, respect, and continuous innovation. Our team enjoys creating a fun work environment through group activities and continuous communication. Our sunny days include Bar-B-Qs on our patio, and our rainy days are brightened with our four-legged team members who join us in the office. Management believes in inclusion, so you will be part of a team that wants to hear what you have to say.

Our Benefits:

ENKON offers a full benefit package to its employees that includes a group medical & dental benefits plan. Our office is equipped with bike storage, as well as a gym for employee use. We provide a collaborative and innovative work environment with opportunities for professional growth and development.

What we offer:

Job Type: Full-time - Salary

The position will be at our office in Victoria, BC.

Successful candidates will have the following qualifications:

Key Responsibilities:

• Develop and execute test plans, test cases, and test scripts based on software requirements and specifications.
• Perform manual and automated testing to identify defects, inconsistencies, and areas for improvement.
• Collaborate with developers, product managers, and other stakeholders to understand project requirements and provide feedback on software functionality and usability.
• Document and track defects using bug tracking tools, and work with the development team to ensure timely resolution.
• Assist in the creation and maintenance of test environments and test data.
• Participate in review meetings and contribute to discussions on software quality and testing processes.
• Continuously explore and suggest improvements to testing methodologies and tools.

Qualifications:

• Experience in leading/managing a QA group.
• Bachelors degree in Computer Science, Engineering, or a related field, or equivalent experience.
• Proven experience in software testing, with a strong understanding of QA methodologies and best practices.
• Familiarity with manual and automated testing tools and techniques.
• Experience with testing SaaS applications is highly desirable.
• Knowledge of scripting languages (e.g., Python, JavaScript) is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to work effectively manage a collaborative team environment.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced setting.

Job Description

Grow your career.  Be the difference. Leading the commercialization of ground-breaking technology that captures CO₂ directly from air is challenging and exhilarating. As a member of the CE team, you’ll be surrounded by smart, adventurous, curious people committed to progressing our Direct Air Capture (DAC). We’re a diverse team of innovators hailing from around the world with a shared vision, purpose, and commitment to deliver large scale climate change solutions.  Our headquarters is in Squamish, B.C., and our presence is expanding in many other markets around the world as we commercialize our technologies

Our culture combines our heritage as a small company with our ambitious goals. We have a passion for what we do and believe our work will have a true and lasting impact on the world. Many of our employees are drawn to CE because of the direct connection between the game-changing work we do and their own personal values.  

At our core, Carbon Engineering values integrity, growth, excellence in execution, and fun. This is an environment where people matter, and contributions are noticed. Our employees work hard and are given the opportunity to learn and grow from mistakes. Diversity is embraced, and we value an inclusive work environment where every employee has an equal opportunity to be heard. We work in a dynamic environment and thrive on tackling rewarding and complex problems as a team. 

Position Scope

Carbon Engineering’s mission is to generate reputable data that supports the commercial deployment of DAC technology. The Quality & Continuous Improvement Lead will contribute to the integrity of this data by fostering a culture of excellence and efficiency across the Operations team. Reporting to the VP Operations, this individual will lead and facilitate assurance processes and continuous improvement initiatives. This will involve collaboration with internal and external stakeholders to support the ongoing development of CE’s operational maturity. 

The Quality & Continuous Improvement Lead will work with teams across all functions to optimize workflows, improve consistency and enhance output. The role requires a blend of strategic thinking and hands-on execution, utilizing quality management tools and continuous improvement methodologies, as well as strong stakeholder engagement skills, to implement best practices and streamline processes.

This position is a full-time, 40hrs/week position.  This position is eligible for the 9/80 work schedule to offer a flexible work schedule. 

This role is based in Squamish, BC.

Health Safety and Environment 

• Demonstrate a positive safety culture.
• Identify, report, and resolve unsafe conditions, processes, or actions within the workplace.
• Ensure that all safety related incidents, accidents and near misses are reported and investigated in line with company policy.
• Leverage the training program to establish safety as a core value in all activities

• Lead the design, implementation, and ongoing development of a basic quality management system, focused on improving efficiency, consistency, and effectiveness across the Operations team.
• Champion the Plan-Do-Check-Act (PDCA) cycle to ensure continuous evaluation and improvement of key business processes.
  • Develop and administer a schedule of internal ‘layered audits’ within the Operations team.
  • Support and facilitate teams reviewing performance against established processes and KPIs.
  • Identify root causes of non-compliance, develop pathways to resolution, ensure timely implementation, and monitor to confirm effectiveness.
  • Support the review and update of processes/procedures where appropriate.
  • Maintain action trackers and follow up with action owners to ensure timely completion.
• Apply Lean Six Sigma methodologies (DMAIC, Kaizen, 5S, etc.) and other process improvement tools to identify opportunities for process optimization.
• Collaborate with cross-functional teams (including production, maintenance, engineering) to identify and prioritize performance gaps, and define strategies to address them.
• Monitor and report on the effectiveness of improvement initiatives, using data to measure results and drive decision-making.
• Develop and lead training initiatives to improve team knowledge on quality management practices, process improvement methodologies and statistical process control.
• Mentor staff in the application of continuous improvement tools and techniques.
• Create and maintain documentation and process workflows to ensure consistency and adherence to quality standards. The eventual outcome of this process will be a formalized Quality Management System.
• Facilitate regular review meetings with leadership to report progress of ongoing improvement projects and propose new initiatives.
• Drive a culture of continuous improvement by engaging employees at all levels, fostering a proactive approach to problem-solving, and encouraging transparent feedback and innovation.

• Bachelor’s degree in degree in engineering, quality management or a related field. 
• Black Belt certification in Lean Six Sigma, or equivalent, is highly desirable. 
• ASQ CMQ/OE or equivalent certification is an asset. 

• 10+ years’ experience applying quality and continuous improvement principles in an industrial manufacturing, chemical plant or technology development environment.
• Clear understanding of quality management tools and the PDCA cycle.
• Experience conducting QA audits and implementing and verifying corrective actions.
• Experience applying a range of continuous improvement tools and techniques.
• Demonstrated ability to collaborate with and influence a diverse range of stakeholders to execute improvement projects.
• Knowledge of statistics
• Experience with Minitab

• Strong communication and mentorship skills.
• Detail-oriented, proactive, and able to work independently as well as part of a team.
• Ability to work in a chemical plant environment, including working with a range of chemicals and industrial operating conditions.
• Explorer mindset. Ability to work in an innovative environment.
• May require occasional travel to other plant locations or industry conferences.

Compensation and Benefits

Carbon Engineering offers a competitive compensation package including:

• Base salary for a senior role is $96,930 to $145,000
• Up to 30% target for annual bonus
• 5% RRSP available after 1-year of service
• Comprehensive health benefits
• Vacation & Sick Days plus flexible work schedules, like 9/80, supporting a healthy work life balance
• Mobile phone allowance

Our location in the outdoor recreation hub of Squamish gives you access to world class skiing, mountain biking, climbing, hiking, and other outdoor activities within minutes of the office, while in close proximity to Vancouver, one of the most beautiful and culturally diverse cities in Canada.

Joining Carbon Engineering provides you more than a career – it’s a calling for those who are ready to make a difference in climate action.  We provide hope.   

Carbon Engineering is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive equal consideration for employment regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. 

Powered by JazzHR

WdIkZ9BoXb