4,072 Reception Duties jobs in Canada

Job Description

Front Office Executive (Reception + CEO Desk Support)

Location:
Tress Lounge Canada Inc. Head Office

Employment Type:
Full-Time | In-Person | Independent Contractor

Compensation:
Competitive monthly retainer + Performance-Based Bonuses

About the Role

Tress Lounge Canada Inc. is seeking a polished, proactive, and highly organized Front Office Executive to serve in a dual capacity managing front desk client services and supporting the CEOs administrative and coordination needs . This role is ideal for candidates with hospitality, salon, or executive assistant experience who thrive in high-end, fast-paced environments and can communicate effectively with clients, franchisees, and leadership teams alike.

Required Experience

• 24 years in front desk, guest relations, or executive support roles (luxury salons, spas, hotels, or wellness centers preferred)
• Experience with appointment scheduling, POS billing, front office operations, and executive coordination
• Excellent communication and discretion when handling high-profile clientele and sensitive information

Key Responsibilities: Front Office / Reception Duties

• Greet and check-in clients with warmth and professionalism
• Manage client flow for walk-ins, appointments, and reschedules
• Operate POS for billing, membership packages, and product sales
• Confirm appointments via phone, WhatsApp, or booking software
• Handle client inquiries and escalate service concerns when needed
• Maintain a clean, branded, and organized reception area
• Log guest feedback and support follow-ups
• Keep track of files, records, and client service history

CEO Desk / Executive Assistant Support

• Coordinate CEOs schedule, calls, and internal meetings
• Communicate with vendors, franchisees, and team members on CEOs behalf
• Maintain meeting trackers and calendar reminders (online & offline)
• Assist in compiling daily salon sales reports and staff updates
• Support internal documentation (Sheets, Docs, presentations)
• Draft messages, emails, and replies under CEOs direction
• Organize digital files and follow up on pending internal tasks
• Set up Google Meet / Zoom calls and manage calendar invites
• Ensure timely communication flow across departments

Required Tools & Software Proficiency

• WhatsApp Business, Gmail, Google Calendar
• Google Sheets, Docs, Drive
• Zoom / Google Meet

Soft Skills

• Professional and courteous communicator
• Reliable, punctual, and detail-oriented
• Strong sense of discretion with confidential data
• Calm and composed in high-pressure situations
• Groomed and presentable, aligned with luxury service expectations

Preferred/Bonus Qualifications

• Experience supporting C-level executives or business owners
• Basic knowledge of beauty or salon operations
• Multilingual (English + Hindi)

To Apply

Please send your resume and a brief statement of interest to:

Subject Line: Front Office Executive Application Your Name

Job Types: Full-time, Permanent

Pay: $17.00-$17.33 per hour

Additional pay:

• Commission pay

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Work Location: In person

We are seeking a highly motivated and customer-focused individual to join our team at Climate Control Systems of Greenwood INC as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving inquiries and issues in a timely and efficient manner.

• Answer incoming customer calls and emails promptly and professionally
• Assist customers with product inquiries, orders, and returns
• Resolve customer complaints and issues with a sense of urgency
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure customer satisfaction

• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office and CRM software
• High school diploma or equivalent

If you are a team player with a passion for providing exceptional customer service, we want to hear from you! Apply now to join our dynamic team at Climate Control Systems of Greenwood INC.

Scope of Duties and Responsibilities of a Customer Service Representative

The role of a Customer Service Representative is vital to ensuring customer satisfaction and maintaining strong client relationships. While responsibilities may vary depending on the organization’s products or services, the position typically involves a wide range of duties. These include identifying and recommending suitable products or services that align with customer needs, as well as responding to inquiries in person, over the phone, by email, or through online chat platforms.

A key responsibility is to address and resolve complaints in a professional and timely manner, ensuring that customers have a positive experience at every point of interaction. Representatives are also expected to develop and maintain a comprehensive understanding of the company’s products, services, and policies to provide accurate information and solutions.

In addition, the role involves processing orders, managing transactions, accepting payments, and issuing refunds when necessary. Customer Service Representatives may also be responsible for documenting customer interactions, providing feedback to improve services, and assisting in the development of customer support strategies that enhance satisfaction and loyalty.

• You are excited to learn new things, have strong computer skills, and are self-motivated to always improve while coming to work every day on-time
• You have patience, and the ability to listen and recognize the needs of our client members
• You have strong written commination skills, both written and verbal, and are dedicated to well written client notes and instant message communications without the use of slang or emoji’s
• You overcome objections with knowledge, patience, and understanding, and enjoy meeting new people by phone, email, and instant message
• You’re comfortable in a remote working environment where the majority of your interactions with peers, supervisors, and managers is virtual
• Customer service, Call center, Customer support, data entry, benefits verification, microsoft office, customer service call center, pension, inbound call, outbound calls
• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem solving skills
• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols
• High level attention to detail, multi-tasking, and ability to organize work
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
• Ability to understand and follow oral and written instructions
• Ability to type 30 words a minute
• Experience working in a customer service related field
• High School degree required
• Associate or Bachelor’s degree nice to have
• Working knowledge of health and welfare and/or defined benefit pension plans
• Experience working in a call center environment
• Ability to read, write and speak Spanish (for bilingual positions)

• After 30 days on assignment > pay rate increases
• During our busy season you will be expected to work a 40 hour week and overtime when requested
• Pay and Benefits
• subject to specific elections, plan, or program terms
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

The Balance Institute Pty Ltd specializes in delivering compassionate, learner-centered educational services to support families through life’s pivotal transitions. We believe in empowering every individual with knowledge, clarity, and confidence.

Role Summary:
As a Customer Service Representative, you'll be the friendly and knowledgeable first point of contact for our learners and partners. Your role is key in creating smooth, positive interactions and strengthening relationships.

What You’ll Do:

• Manage inquiries via phone, email, and chat
• Help with enrollment, scheduling, billing, and account support
• Resolve service issues with empathy and accuracy
• Liaise with internal teams to ensure records are accurate
• Strive for first-contact resolution and client satisfaction

You’ll Bring:

• Great communication and problem-solving skills
• Empathy and patient, calm demeanor
• Familiarity with CRM or MS Office tools
• Previous customer-facing experience is a plus

Why Join Us:
We offer development opportunities, a flexible work environment, and the chance to make a meaningful difference in people’s educational journeys. You’ll help uphold our standard of excellence and care.

We are seeking a dedicated and motivated Remote Customer Service & Helpdesk professional to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support while helping to resolve issues efficiently and effectively. Your primary responsibility will be to assist customers with their inquiries, provide troubleshooting solutions, and ensure that they have a positive experience with our company. As a remote position, you will have the flexibility to work from home, but you will be expected to maintain a high level of responsiveness and professionalism. We value individuals who are passionate about customer service and possess strong problem-solving skills. Your ability to communicate clearly and effectively will be essential as you navigate a diverse range of customer needs and expectations. By leveraging technology and your communication prowess, you will play a vital role in enhancing our customers' experiences and contributing to the overall success of our organization. If you have a strong desire to help others and the required skills to excel in a remote environment, we encourage you to apply and become a valuable part of our customer service team.

• Respond promptly to customer inquiries via phone, email, and chat.
• Diagnose and troubleshoot customer issues related to products and services.
• Provide detailed product and service information to customers.
• Document all customer interactions and resolutions in the helpdesk software.
• Escalate complex issues to higher-level support when necessary.
• Maintain a comprehensive understanding of company policies and procedures.
• Participate in training and development programs to continuously enhance skills.

• Proven experience in customer service or helpdesk support roles.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a proactive mindset.
• Ability to work independently in a remote environment.
• Familiarity with helpdesk software and ticketing systems.
• Basic technical knowledge of computer systems and software applications.
• Strong organizational skills and attention to detail.

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative at Collegiate Charter School. The ideal candidate will have excellent communication skills, a passion for helping others, and a strong attention to detail. In this role, you will be responsible for providing exceptional customer service to students, parents, and staff members.

• Respond to inquiries and provide information to students, parents, and staff via phone, email, and in person
• Assist with enrollment, registration, and scheduling processes
• Resolve customer complaints and issues in a timely and professional manner
• Maintain accurate records of all customer interactions
• Collaborate with other departments to ensure a seamless customer experience

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work in a fast-paced environment

If you are passionate about providing exceptional customer service and making a positive impact in the lives of students, we encourage you to apply for the Customer Service Representative position at Collegiate Charter School.

As a Customer Support Specialist, you will be the first point of contact for clients seeking assistance with our consulting services, platforms, or deliverables. You’ll ensure clients receive timely, effective support while maintaining a high level of customer satisfaction. You’ll work closely with consultants, project managers, and internal teams to resolve issues, gather feedback, and ensure seamless communication between clients and the firm.

• Respond promptly to client inquiries via email, phone, chat, and ticketing systems.
• Provide information about services, project status, deliverables, and timelines.
• Troubleshoot and resolve client issues, escalating to relevant teams when necessary.
• Maintain accurate records of interactions and follow-ups using CRM or support tools.
• Assist with onboarding new clients, including sharing resources and documentation.
• Collect client feedback and suggest process improvements to enhance service quality.
• Collaborate with consultants and internal teams to stay informed on ongoing projects and client needs.
• Monitor client satisfaction metrics and help identify trends or recurring issues.
• Support knowledge base and help center documentation efforts.

• 1+ years of customer service or support experience.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot, Zendesk).
• Ability to multitask and manage time effectively in a fast-paced environment.
• Collaborative mindset with a customer-first attitude.