4,766 Receptionists jobs in Canada

Front Desk

Gravenhurst, Ontario Mobilize Connect

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Job Description

Are you a customer service hero looking for your next adventure?

The front desk and night audit role represents the hotel to the guest throughout all stages of the guest's stay. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.

Responsibilities and Duties:

  • Register guests and assigns rooms.
  • Accommodate special requests whenever possible.
  • Assist in preregistration and blocking of rooms for reservations.
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  • Perform end of day accounting tasks
  • Coordinate room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
  • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  • Process guest check-outs.
  • Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
  • Follows procedures for issuing and closing safe deposit boxes used by guests.
  • Uses proper telephone etiquette.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Knows all safety and emergency procedures, is aware of accident prevention policies.
  • Additional duties as required

HOW OUR PROGRAM WORKS:

  • Full-time, paid work. This will typically be provincial minimum wage plus any gratuities and overtime
  • There are no fees for job seekers.
  • This position will last for 6 months.
  • you want to stay on after your deployment, that option exists!

STAFF ACCOMMODATIONS

  • Over the course of your placement, staff accommodations will be arranged for you!
  • The program works in groups employees, so if you have friends you would like to live and travel with, make sure you apply together!

ELIGIBILITY:

  • Customer service or hospitality experience is an asset but not a requirement.
  • Must have a full/Unrestricted Drivers License
  • Must be 18 and be legally able to work in Canada.
  • Provide a clear police record.
  • A sense of adventure!

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Front desk cashier

Edmonton, Alberta Guru Nanak Bakery]

Posted 7 days ago

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Overview Languages

English

Education Experience On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks Additional information Work conditions and physical capabilities Personal suitability
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Front desk agent

Winnipeg, Manitoba Green Brier]

Posted 7 days ago

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Overview Languages

English

Education Experience On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks Additional information Security and safety
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Front Desk Associate

Fort Erie, Ontario Planet Fitness -Easy Mile Fitness

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Who We Are :

At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!

Who You Are :

All of our Team Members at Planet Fitness share one thing in common a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone. Characteristics that will make you a perfect match for our Front Desk Associate:

  • Exhibit a positive and upbeat attitude.
  • Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
  • Pride yourself on your work while being punctual, reliable, and dependable.
  • Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
  • Act with integrity and show respect to everyone around you.
  • Exhibit strong communication skills and have an ability to listen and empathize.
  • Inspire and motivate others to achieve their goals.
  • Are a quick study with the ability to apply what you have learned during online and hands-on training.
About the Front Desk Associate Role :

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional Judgement Free member experience! Daily responsibilities for the Front Desk Associate also include:

  • Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
  • Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Resolve member concerns and escalate to a Manager as needed.
  • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
  • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
More reasons to join Planet Fitness!


  • Medical, Dental, and Vision Insurance
  • Vacation/Sick Time/Holiday Pay
  • Free Black Card Membership
  • 401(K) and Roth Retirement Savings Plan
  • Employee perks and discounts
  • Engaging team-building competitions and social events
About Your Qualifications :

  • 6-12 months of experience in a customer service environment is preferred
  • Must be 18 years of age or older
  • Ability to pass a background check
  • Willing to become CPR/AED Certified (Training provided by Planet Fitness)
  • Basic computer proficiency

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Front Desk Agent

Garibaldi Highlands, British Columbia Bridgemans Services

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Salary:

Front Desk Agent

Position Information

Primary Location: On MV Isabelle X/ Saga-Company Vessels alongside Squamish, BC
Employee Status: Rotational

No. of Vacancy: 16

Company Operating Name: Bridgemans Crew Management Ltd.

Business Address: 2512 Yukon St, Vancouver, BC V5Y 0H2.

Terms of Employment: Rotational schedule for three years with the possibility of extension

Language of Work: English

Wages/ Salary: $CAD (Hourly) 20.00 to 28.50/-

Benefits Package offered: Vessel Protection and Indemnity Insurance

Contact Information:


The Company

Bridgemans Services Group LP (Bridgemans Crew Management Ltd.) provides flexible, full-service vessels for industrial workforce accommodation, logistics and ferry service at any location throughout the world. BSG customizes services to the exact needs and locations of clients, ensuring that solutions meet precise specifications, including logistics, crew transfers, housekeeping, catering and the fulfillment of all HSE requirements.


Key Responsibilities


Reporting to the Hotel Manager, the responsibilities and essential job functions include, but are not limited to, the following:

  • Check in and check out guests in a confident, professional, and friendly manner.
  • Follow up with the guest after check-in to ensure the guest is satisfied with the accommodations as well as offer any assistance.
  • Anticipate guests needs, respond promptly and acknowledge all guests with the highest level of hospitality.
  • Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
  • Review arrivals, noting special requests, and blocking rooms as necessary.
  • Complete all items as listed on shift checklists.
  • Bucket checks to be performed by each shift to verify data as it pertains to the Bechtel accommodations lists and guest signature on the Check In Slip.
  • Prepare statistical & daily reports.
  • Issue guest safety deposit boxes as requested.
  • Advise guests of any messages, mail, faxes, etc., received for them.
  • Communicate services and in-house amenities to guests.
  • Take, record, and relay messages accurately, completely, and legibly
  • Communicate pertinent guest information to designated departments/personnel
  • Meet with departing Front Desk Agent to review business status, log book, and follow-up items.
  • Provide Concierge service knowledge of local restaurants, local attractions, guest amenities, guest activities and events on board the Vessel.
  • Knowledgeable of Vessel fire and emergency procedures.
  • Keep the front desk as well as the lobby areas clean and well organized.
  • Assist with reservations in a professional manner.
  • Legibly document maintenance needs in the front desk log and submit to the Manager.
  • Maintain complete knowledge at all times of:

- All Vessel features/services, hours of operation.

-All room types, numbers, layout, dcor, and locations.

-Daily house count and expected arrivals/departures.

-Room availability status for any given day.

-Scheduled daily events & activities.

  • Balance all miscellaneous income departments against vouchers and property management system totals.
  • Initiate the Night Audit process in the Property Management system.
  • Prepare all next day guest reservations arrivals Check In Slips.
  • Prepare all management reports for vessel management.
  • Prepare appropriate housekeeping reports for the next business day.
  • Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of Concierge, Tour Host, Lobby coverage, and any other department that requires assistance.

Qualifications

  • STCW Basic Safety Courses
  • Seafarer's Medical Certificate
  • Excellent communication and interpersonal skills
  • Strong attention to detail and ability to multitask in a fast-paced environment.
  • Be able to work in a standing position for long periods of time.
  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.
  • Ability to accurately compute and manipulate mathematical calculations.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
  • Ability to effectively deal with internal and external customers.
  • Ability to work under pressure during the check-in/check-out process and to handle multiple tasks at once.
  • Punctuality and regular, reliable attendance
  • Honesty and Integrity

Working Conditions

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 50lbs
  • Frequent kneeling, pushing, pulling and lifting
  • Occasional ascending or descending ladders, stairs and ramps

At Bridgemans Services Group LP (Bridgemans Crew Management Ltd.) we believe that each employee contributes directly to our growth and success. We are committed to workplace excellence, safe work environments and the communities where we work and live. Bridgemans Services Group LP (Bridgemans Crew Management Ltd.) hires on the basis of merit and is committed to Employment equity and development.

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Front Desk - OPENER

Port Coquitlam, British Columbia Gold's Gym - British Columbia

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GYM RECEPTIONIST
Golds Gym Port Coquitlam is hiring a part-time Gym Receptionist, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you!

About Golds Gym Port Coquitlam

Boasting an expansive 3 stories located just off of Lougheed Highway - This location features floor to ceiling windows in the main gym, fully equipped women's only area, private training area, over 20 group classes per week, functional turf area and a fully stocked smoothie/supplement bar.


The Golds Gym brand has been the authority on fitness since 1965. It was then that fitness legend Joe Gold took the knowledge and expertise he gained from training at the world famous Muscle Beach and opened up the first Golds Gym on Pacific Avenue in Venice, California. At Golds Gym, our goal is simple: Were here to help you Know Your Own Strength. We are committed to helping people find their inner strength and reach their goals.

We are searching for a NEW team member!

Time of Work - OPENING SHIFTS

  • Must be available 3 weekdays (4:45am-9:45am) & 1 weekend (mids)
  • Requested training shifts may be mid day for the first 7-10 days of employment.
  • Shifts are 4-6 hours in length - aprox 15-20 hours per week.
What we need from you
  • Service driven with an enthusiastic attitude.
  • Previous customer service experience required.
  • High school diploma required.
  • Excellent written and verbal communication skills.
  • Valid First Aid certification an asset.
  • Fluent in English - Ability to speak other languages an asset.
  • Proficient in Microsoft Office (Word, Outlook, Excel, etc.).
  • Knowledge of cash handling / previous experience with POS terminals.
  • Ability work both alone and in groups.
  • Critical thinking / problem solving skills.
  • Must have reliable transportation (important for openers and closers due to limited bus services in this area)
Key Responsibilities
  • Complete all On boarding and intro training in full.
  • Greet members and guest enthusiastically to encourage a positive culture at the club.
  • Ensures all member and guest inquires and requests are handled with care and professionalism.
  • Ensures all notes and tracking on comments and concerns are tracked using appropriate company software's.
  • Monitor member check-ins / Check-in guests ensuring all policies and processes are completed in detail.
  • Ensure all payments and cash handling is completed in detail - balanced and all POS transactions are closed.
  • Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner.
  • Complete all guest check in procedures.
  • Work closely with leaders and team members to ensure facility is cleaned and well upkept during open/shift hours.
  • Ensuring all proper closing procedures are completed with team members.
  • Preform any general end of night cleaning duties and communications to external cleaners as needed.
  • Complete any and all general administrative and clerical duties as needed by the company.
What We Offer
  • Positive, rewarding, and collaborative team environment.
  • Complimentary club membership.
  • Discount on Golds Gym merchandise and services.
NOTE : This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Golds Gym British Columbia is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.

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Front Desk Agent

Ottawa, Ontario Centurion Asset Management Inc.

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Salary:

Who We Are

Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 350 Employees is a core component of Centurions success since 2003. Centurion Apartment Real Estate Investment Trust (REIT) owns more than 22,000 multi-family apartment units and student housing beds across 46 cities in Canada and the United States. Since day one, our goal has been to provide Residents and their families with clean, safe, and comfortable homes. The REIT provides investors an opportunity to invest in a diversified portfolio of rental apartments and student housing properties, as well as mortgage and equity investments in property developments, across Canada and the United States and participate in the profits derived from them.


Our Mission

Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies that meet our mission to Investors; and to embrace change, experimentation, innovation and learning from failure to make continual improvements that drive our success and keep us ahead of our competitors.


Our Values

Our core values can be summarized by the acronym RISE: Respect for our Investors, our Residents, Co-workers, Partners and Communities; Integrity in everything we do, demonstrating sincerity, honesty and the will to do it right; Simplicity free of pretension and hassle, full of value and common sense; and Excellence in offering all our Clients and Partners exceptional products and services quality, as well as providing our Employees with an excellent workplace.


Why Employees Want to Work with Us

We provide an inclusive environment where all employees are valued and supported. Over the years, we developed a work culture where the potential of every employee is maximized, and everyone has equal opportunities for growth. We offer numerous employee perks, including: Competitive Total Rewards Packages; Comprehensive Benefits Plan including Medical, Dental, and Vision Care; Flexible Work Week Schedules; Vacation Policy based on Length of Service; Summer and Holiday Hours Programs; Centurion Learning Academy; Opportunities for Growth; Education Reimbursement Policy; Mentoring Program; Employee Referral Program; Ergonomic Workstations Equipped with Standing Desks; Discounted Gym Membership; Company-wide Internal Communication Platforms; Employee Volunteer Opportunities; Quarterly Townhall Meetings and Social Gatherings; Employee Innovation Program; and Corporate Discount Card.


Overview


Reporting to the Property Manager, the Residential Conciergeis responsible for the professional administration and leasing of a Centurion Property Associates Inc. owned and operated multi-family residential building.


The Residential Concierge is accountable for assisting current and prospective Residents, as well as showing available units and successfully securing leases to achieve optimum value for Centurion Property Associates Inc.


Responsibilities


Relationship Development

Develop and foster positive relationships with internal and external stakeholders. Ensure proactive timely resolution of all current and prospective Resident inquiries.


Customer Service

Professionally and courteously handle all current and prospective Resident inquiries, feedback, complaints or concerns, and escalate any issues to the Property Manager. Ensure a high level of Resident satisfaction is achieved through constant and consistent attention to Centurions Vision, Mission and Values. Promote a strong sense of community.


Ongoing Operations

Answer all current and prospective Resident inquiries. Conduct viewings with prospective Residents, making sure to promote Centurions value proposition. Provide prospective Residents with related information and forms, helping to fill-out applications and collect completed forms. Obtain all prospective Resident information, including those gathered through email, telephone, or building Guest Cards. Place requesting prospective Residents onto the Waiting List and follow up with them regularly to keep them up-to-date on the status of availability. Assist with organizing, marketing and hosting of events, including Open Houses, Resident events, etc. Assist with move-ins and move-outs, conducting suite inspections with Residents as required. Inform the Property Manager of any deficiencies or problems noted in the buildings or properties that require attention.


Administration and Reporting

Maintain an orderly desk area and complete general clerical duties, including photocopying, scanning, and faxing documents. Complete other duties as assigned.


Requirements


A passion for excellence in customer service delivery;


Exceptional oral and written communication skills;


Excellent organizational skills with a strong ability to multi-task;


Highly motivated;


Excellent interpersonal skills;


Knowledge of other languages an asset;


Detail-oriented; able to resolve problems using facts, sound reasoning and common sense;


Forward thinking with an ability to develop creative strategic solutions to issues; and


Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner.



Centurion is an inclusive and equal opportunity Employer committed to creating a positive, supportive and inclusive environment for all Employees. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the Ontario Human Rights Code and all other applicable provincial rules and regulations, Centurion will provide accommodations throughout the recruitment and selection process to applicants with disabilities, as requested. This posting is for an existing job vacancy.


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Front Desk Attendant

Vancouver, British Columbia Coast Foundation Society 1974

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Job Description

Status: Casual

Location: Burnham Place/Pacific Coast Apartment, Vancouver, BC

Wage range: $23.42 to $25.00

Schedule: Various

Job Summary

In a manner consistent with the Coast’s mission, philosophy, policies and objectives and under the direction of the Housing Manager the Front Desk Attendant is responsible for monitoring the Front Desk/Reception area of the building.

Hours of Work:

11:00 - 19:00
19:00 - 07:00

They may also be asked to help support with 07:00 - 15:00, 15:00 - 19:00 shifts

Typical duties include

  1. Greeting guests and tenants
  2. Ensuring and enforcing community rules
  3. Managing keys and sign in roster
  4. Interacting with tenants and performing security duties for the facility such as monitoring the front door
  5. Patrolling, checking that doors and windows are secure
  6. Performing reception type duties such as directing calls, receiving and relaying messages, engaging visitors, clients and guests and responding to in person enquiries in a professional courteous manner
  7. Providing building information to clients such as the safety systems, guest and visitor protocols
  8. Allowing safe and timely access and egress to the building and fulfilling
  9. Responsible for other related duties as assigned

Required Qualifications

  • Grade 12 education or equivalent, a Certificate in Building Service or a Security Guard Training Certificate from a recognized college or equivalent combination of education, training and 6 months experience are required.
  • Ability to provide/obtain the following upon hire
    • A First Aid Certificate
    • Ministry of Justice Criminal Record clearance are required.

Knowledge and Abilities

  • Ability to work with people with a mental illness.
  • Ability to communicate effectively, both verbally and in writing.
  • Physical ability to carry out the duties of the position.
  • Ability to work independently and in cooperation with others.
  • Ability to operate related equipment.
  • Ability to organize and prioritize.
  • Ability to establish and maintain rapport with clients.
  • Ability to observe and recognize changes in clients.

About Coast
Coast Mental Health (Coast) is one of the largest mental health non-profit societies in Canada, and operates a large array of innovative housing and community based rehabilitation services for people with a mental illness living in and around Vancouver. Coast operates in the Lower Mainland of British Columbia providing approximately 1000 people with supportive housing and 4000 clients living in the community with a wide variety of programs and services.
Coast fosters a client-driven, recovery-oriented environment that promotes restoring health, personal growth and a return to society for individuals with a mental illness through advocacy and providing direct programs and services.

Why Coast

  • We believe in the person, not the disease
  • We operate client-centered care under the principles of psychosocial rehabilitation
  • There is a variety of work within a particular position and within the organization
  • We strive to be the best that we can be
  • We hold Exemplary Status accreditation through Accreditation Canada
  • We have won numerous awards for our innovative programming
  • We care about our employees, and believe in living our values and culture throughout the organization

***Employees of Coast must apply within seven days of the posting date with their internal account (Coast email address registered) to be considered as an internal applicant. Current Coast employees who apply to this posting using external accounts or after the 7 day deadline will be considered as external candidates. Seniority will not apply.***

Coast Mental Health is committed to creating a culture of diversity and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, gender, ethnicity, sexual orientation, religion or disability.

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Front Desk Agent

Inuvik, Nortwest Territories Inuvialuit Regional Corporation

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Job Description

Salary:

COMPETITION: 2025001

POSITION TYPE: Casual

EMPLOYMENT END DATE (if applicable): N/A

COMPETITION CLOSE DATE:
Open Until Filled

FIRST RESUME REVIEW DATE: Ongoing - See To Apply section below for more information.

ABOUT INUVIALUIT REGIONAL CORPORATION (IRC)

The Inuvialuit Corporate Group (ICG) is a comprehensive and influential organization dedicated to preserving and promoting the cultural, social, and economic wellbeing of the Inuvialuit people living in the Inuvialuit Settlement Region (ISR) of the Canadian Arctic. Established in 1984 following the signing of the Inuvialuit Final Agreement (IFA), the IRC has been a pivotal force in representing the interests and rights of the Inuvialuit people and fostering sustainable development throughout the region.


As a vital part of the Inuvialuit Regional Corporation (IRC), the Mackenzie Hotel in Inuvik stands as a cornerstone of hospitality within the region. Operating at the nexus of community development, cultural preservation, and economic growth, the Mackenzie Hotel serves as a vital hub for visitors seeking an authentic experience rooted in the rich heritage of the Inuvialuit people.

JOB SUMMARY

The Mackenzie Hotel is looking for dedicated individuals to join our team as Front Desk Agents. This role is crucial to providing guests with a comfortable and memorable stay. The Front Desk Agent will be responsible for welcoming guests, handling reservations, addressing inquiries, and ensuring excellent service standards.


QUALIFICATIONS

Applicants must be/have:



  • Good interpersonal and communication skills.

  • Ability to work effectively in a team and individually.

  • Strong organizational skills and attention to detail.

  • Proficiency in using computer software for reservations and guest management.

  • Flexibility to work various shifts, including evenings, weekends, and holidays as per the following shifts:
    • 8:00 a.m. - 4:00 p.m.


Preference may be given to candidates with the following:


  • Previous experience in a similar role is preferred but not required.
  • Knowledge of the restaurant and/or hotel industry.


TO APPLY

Please submit your resume and cover letter by pressing the Apply for This Job button at the top right of this web page and follow the application steps.


We encourage timely submissions of applications as candidates will be actively reviewed and the interview process may begin prior to the closing date.


ADDITIONAL INFORMATION

  • Priority consideration is given to beneficiaries of the Inuvialuit Final Agreement (IFA). Please identify in your application if you are a beneficiary of the IFA.
  • The position requires the completion of a satisfactory Criminal Record Check.
  • An eligibility list may be established for hiring for similar positions based on performance in this competition.
  • Casual or term positions may be considered for future conversion to indeterminate status.
  • Applicants who do not meet all qualifications are encouraged to apply and may be considered for appointment at a lower level with a development plan.
  • If you have a disability that requires an accommodation during any stage of our recruitment process, please contact us at to let us know how we can assist you.
  • We would like to thank everyone in advance for applying as only those shortlisted will be contacted.

WHAT WE OFFER

  • Vacationbenefits: We provide eligible employees with 4% vacation pay at each pay period.
  • Wellness Benefits: We provide all employees with access to an employee and family assistance program.

For more information about our organization, go to

Human Resources
Inuvialuit Regional Corporation
E-mail: | Telephone: | Web: irc.inuvialuit.com

STAY CONNECTED

Connect with us on social media to stay updated on company news, events, and future job opportunities.

Facebook|LinkedIn|Instagram |Twitter|YouTube


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Front Desk Attendant

Chilliwack, British Columbia Ruth & Naomi's Mission

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Salary: $21.50 per hour + $1.20 additional overnight

Ruth and Naomis Mission has been in Chilliwack for over 20 years. From handing out sandwiches to the homeless in downtown, we have grown to encompass three locations in Chilliwack and over 100 staff. We operate 7 days a week, 24 hours a day.


In our community of Chilliwack, we serve over 500 meals each day, provide shelter for over 200 people each night, and support 30 people in our bed-based recovery programs for men and women . just to name a few of our services.


Ruth and Naomis Mission is a Christian, faith-based organization with a vision and commitment to see the lives of people experiencing homelessness, poverty, and struggling with addiction transformed by the love of God. To assist in this work, we are looking for a new team member at our Family Centre.


Primary Purpose of Position:

The Front Desk Attendant at the Family Centre is part of a team responsible for providing a warm and welcoming environment for people coming into the facility. This role provides site security to support and encourage building patrons to feel safe and secure while on the premises of RAN Mission Family Centre located at 46129 Princess Avenue in Chilliwack BC.


This Position Reports to:

The Family Centre Assistant Manager / Social Housing Manager


Core Responsibilities:

  • Ensures compliance with the Employee Policy Handbook and other departmental operational procedures, including all health and safety standards.
  • Serves as a cheerful first point-of-contact between other Mission staff, contractors, residents, and guests accessing the building.
  • Ensures the timely completion of administrative functions such as Shift Activity Reports, Incident Reports, logs, etc.
  • Prepares written reports for Supervisor in a clear and concise method that meets the needs and requirements of the security department, and the property management teams.
  • Observes resident and guest behavior through personal visual observation and electronic surveillance measures.
  • Ensures security equipment (i.e. radios, cell phones, pagers, monitors, chargers, printers, flashlights, keys, cameras, and computers, etc.) are in excellent working condition and not mishandled or abused.
  • Issues keys/fobs and other security passes to staff, residents and other program stakeholders entering the building and logs the data.
  • All people other than residents entering the facility (excluding New Hope Health & Wellness Centre) must be logged in.
  • Logs and manages all lost and found property.
  • Assists in after-hours reception by answering phone and directing calls to appropriate voicemail.
  • Monitors on and off-street parking.
  • Maintain ongoing positive communications with other on-site personnel, residents, and guests of the Centre.
  • Act as first aid responder and administer first aid, ensuring that incident reports are filed appropriately.
  • Ensure that all public access and reception areas are always kept clear, tidy and presentable.
  • Carry out regular patrols of the Family Centre site internally and externally as directed by a supervisor, including frequent perimeter walks.
  • Ensure all common areas are cleaned, including washrooms, according to the provided schedule.
  • Participate in unit cleaning of vacated apartments as required.
  • Provide additional security and support as directed to the RAN Recovery Residential Addiction Treatment Services for Women.
  • Attend scheduled staff meetings as required.
  • Other duties as assigned.


Education and Training:

  • Grade 12 education or equivalent.
  • Ideally a college certificate, diploma, or other related security and/or human services training.
  • Experience in a stressful, emotionally challenging environment with awareness of security protocols.
  • Ideally completed Non-Violent Crisis Intervention training.
  • First Aid and WHMIS certified.


Knowledge & Skills:

  • An employment history demonstrating reliability and dependability.
  • Ability to handle emergency situations effectively while remaining calm and professional.
  • Effective team player who is honest, non-judgmental, and non-intrusive.
  • Good interpersonal and communication skills.
  • Ability to effectively analyze situations quickly and apply sound judgment.
  • Ability to work with those who have mental health issues, addictions and substance use, and engage strategies to provide meaningful support.
  • Knowledge of security and emergency operations an asset.
  • No personal substance use in the last year.
  • No smoking tobacco or other inhaled substances during working hours and not on property.
  • Compassionate with a willingness to respect the Christian worldview held by Ruth and Naomi's Mission.


Job Requirements:

  • Knowledge of community resources.
  • Stand or walk constantly (for up to an entire shift).
  • Climb stairs, ramps, or ladders occasionally during shift.
  • Occasionally bend/twist at waist/knees/neck to perform various duties.
  • Occasionally lift or carry up to 40 pounds.
  • Our family center is staffed 24/7 with shifts from 7:30am-3:30pm, 3:30PM-11:30PM and 11:30PM-7:30AM (including weekends and holidays).


View the full job description HERE!


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