25 Recovery Team jobs in Canada

Job Description

Salary: $24

Recovery Support Worker Men's & Womens Addiction Recovery Programs

Status: Casual
Wage: $4/hour
Location: Chilliwack, BC
Shifts: Primarily evenings and weekends

About Us
Ruth and Naomis Mission is a Christian faith-based organization dedicated to transforming lives impacted by homelessness, poverty, and addiction through the love of God. For over 20 years, weve been providing meals, shelter, and recovery support in Chilliwack. Today, we serve over 500 meals daily, provide housing to over 200 individuals each night, and walk with dozens of people in our recovery programs.

The Role
We are seeking compassionate, committed Recovery Support Workers to support participants in our mens and womens addiction recovery programs. Using the Genesis Processa faith-based recovery modelyoull guide individuals on their healing journey while helping maintain a safe, structured, and grace-filled environment.

This is a casual position, best suited for someone with flexibility to work evenings and weekends.

Key Responsibilities

• Facilitate group and individual check-ins
• Support life skills development and structured activities
• Offer emotional support and crisis intervention
• Promote a safe and encouraging recovery environment
• Collaborate with the team and maintain accurate documentation

What You Bring

• Training or experience in addiction recovery, counselling, or social services
• Trauma-informed and harm-reduction understanding
• Strong communication and problem-solving skills
• Clear Criminal Record Check (required)
• First Aid/CPR (can be completed within 30 days of hire)
• Alignment with the Christian values of Ruth & Naomis Mission

Why Join Us

• 24/hour wage
• Casual dress code
• Supportive, purpose-driven team
• Be part of meaningful, faith-based work that changes lives

For more information, see the full job description HERE!

Job Description

Salary:

Paramedic

Lakeview Recovery Community - Gunn, AB

*This position is onsite in Gunn, AB. 45 minutes NW of Edmonton

At Lakeview Recovery Community, we are committed to ensuring equity of access to people from across the province who seek assistance in addiction recovery. We welcome men over the age of 18, of all ethnicities, sexual orientations and we seek to provide an inclusive environment. Our staff are culturally aware and sensitive to diverse needs. We work to ensure all client feel safe and secure in their new environment and that they soon feel at home.

Located in Gunn, Alberta, the Lakeview Recovery Community supports men living with addiction on their journey to a sustainable recovery. We deliver a full continuum of addiction recovery support in a community environment, focusing on healing and personal growth. Our goal is that individuals leave Lakeview with the life skills, tools, and resources to maintain long-term wellness and sustain recovery and having nurtured healthy relationships with friends and family.

• Administer medications as prescribed by healthcare providers and ensure accurate documentation of medication administration.
• Administer detox/withdrawal medications as required to residents and in alignment with order sets or resident specific orders created by LRC medical provider.
• Monitor clients' vital signs and report any significant changes or concerns to the Registered Nurse or Medical Manager.
• Administer assessments including but not limited to CIWA/COWS/PAWS and suicidal ideation and develop any care plans or revisions and safety plans. Will communicate all pertinent medical findings to the Medical Manager.
• Participate in medically supported detox/withdrawal specific to resident needs and site policy.
• Collaborate with other members of the treatment team to develop and implement individualized care plans.
• Provide ongoing support and education to clients regarding their treatment plans, medications, and recovery goals.
• Provide emotional support and encouragement to clients throughout their recovery journey, fostering a sense of hope and empowerment.
• Maintain a safe and therapeutic environment for clients by enforcing facility policies and procedures and responding to emergencies promptly.
• Approach detox/withdrawal in collaboration with the teams across site including clinical, kitchen, support staff and leadership.

• Alberta College of Paramedics registration as PCP or ACP (EMR considered with strong related experience); graduate of an accredited paramedic program.
• 3+ year recent paramedic experience (community/industrial/clinic/EMS). Addiction, withdrawal management, mental health, or residential care are assets.
• Previous experience working in addiction treatment or behavioral health settings is preferred but not required.
• Compassionate and nonjudgmental approach to caring for individuals with substance abuse disorders.
• Strong interpersonal skills with the ability to connect with individuals from diverse backgrounds.
• Demonstrated ability to handle sensitive situations with compassion and confidentiality.
• CPR/First Aid certification, or willingness to obtain.
• Must have the availability to work nightshift on a rotating basis.

• Successfully complete and pass a Vulnerable Persons Criminal Record Check prior to initiating employment and annually thereafter.

This is a fulltime position based on-site in Gunn, AB. Please send your cover letter and resume by applying to this posting. Thank you for your interest in working with Lakeview Recovery Community only those candidates selected for an interview will be contacted.

Job Description

Salary:

About Us:

Cypfer is a true first-responder Cybersecurity organization enabling clients to return to business rapidly, the right way, following a cyber-attack. We are a global market leader in ransomware post-breach remediation and cyber-attack first response. We deliver results that far surpass market statistics for cyber-extortion and ransomware events. Our team of cybersecurity professionals works with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.

We have an exciting opening for a BilingualIT Security and Recovery Specialist. As a consultant on the Cyber Incident Remediation and Restoration (CIRRT) team, your primary role is to deliver services to clients in an effective, proficient, and agile manner. The successful candidate will need strongSystem Administration andNetwork Architect hand on skills to recover infrastructure and systems from a serious Cybersecurity incident.

• You will collaborate with other team members and ensure our teams expertise and attention to quality is second to none.
• You will strive to find innovative ways, processes and tools to deliver on objective, faster and at a higher quality while focusing on maximizing revenue generator for the company.
• The team you will be a contributing part of will have the primary responsibility for responding to and recovering from security incidents. As a consultant you will have direct hands-on responsibility in leading engagements and acting as role-model to other team members.
• You will possess an in-depth understanding of technical infrastructure and recovery techniques and have strong experience working in the field.
• You will possess a strong ability to communicate to all levels of stakeholders and provide detailed deliverables which will include reporting and recommendations.
• On the technical front, you will possess a strong skill-set in system, application and network technologies both in configuration, installation and optimization.
• You will have a strong hands-on capabilities with various security tool-sets including to assess, hunt and remediate threats.
• Developing strong and rapid working client relationships is a key aspect of the role. Exceptional attention to detail and uncompromising pursuit of quality are the foundation of this role.

The successful candidate will be responsible for the following:

TECHNICAL

• Bilingual English and French
• 7+ years of senior technical support, system administration or related customer facing role.
• Perform cybersecurity incident response and restoration engagements including live response, triage, containment and remediation
• System, network, application rebuild and restoration activities
• Active Directory Knowledge of design and troubleshooting
• VMWare ESX/HyperV Knowledge of design, use and troubleshooting.
• Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues.
• Confident with a wide range of hardware platforms including NAS, SAN, server and networking devices.
• Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment.
• Ability to learn new technologies quickly.
• Ability to work independently with little direct supervision and as a part of a team.
• Outstanding analytical and organizational abilities.
• Strong networking background including some of the following skills:

*Network routing protocols - OSPF, BGP, EIGRP, RIP along with other network protocols DHCP, DNS, VPN, IPV4 and IPV6

*Network switching Understand L2 and L3 switch design to include VLANS and port security

*Enterprise wireless solutions Cisco, Aruba, FortiNet

*Firewalls - Cisco ASA, Cisco FTD, CheckPoint, FortiNet PaloAlto, Cisco Meraki

*Network traffic capture and analysis

LEADERSHIP

• Directly contribute to revenue targets in delivering engagements
• Responsibility over certain tool selection, evaluation, management and evolution
• Collaborate with management and teams to ensure agility and eliminate unnecessary delays
• Support new services and offerings to the marketplace
• Act as a technical leader and mentor to junior consultants

BUSINESS

• Presence at the local office if needed Primarily a remote role with attendance at client engagement is required as required
• Work Independently, remotely and with minimal supervision while delivering high quality outputs
• Display an aptitude and desire for continuous learning at the leading edge of security
• Remain current on information security, technical infrastructure and recovery techniques, emerging threat trends, and tools including methodologies to combat the same
• A high degree of comfort in customer facing / consulting situations
• Travel as needed to customer locations to perform reactive and proactive engagements including frequent travel with little notice. Ability to travel internationally is required, primarily around North America.
• Adhere to policies, procedures, and security practices in accordance with assigned customers established practices and internal policies
• Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail
• Lead and support client scoping and kick-off calls if required
• Ability to remain calm, composed and articulate when dealing with tough customer situations.
• Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person).

Preferred Skills:

• Proactive
• Risk assessment and troubleshooting skills
• Deliver table-top engagements
• Adequately communicate findings to the clients
• Help maintain strong client relationships
• Stay up to date by taking company-paid and self-training

Strongly Desired:

• Experience supporting hybrid environments
• Experience supporting security applications such as AV, VPN, Firewall, proxy.
• Linux troubleshooting experience a plus
• Experience with troubleshooting Windows and Mac
• MCP or higher
• Unix/Linux - Have experience designing and implementing different flavors, including troubleshooting
• Macintosh Knowledge of and use of Macintosh/Apple OS X to include troubleshooting

Cypfer is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you for your interest in joining the Cypfer team! While we welcome all applicants, only those who are selected for an interview will be contacted.

Job Description

Status: Permanent, Full-time

Location : Coquitlam, BC

Salary Range: $85,000 - $95,000

Job Summary:

The Program Manager will be working at the Hillside & Brookside Buildings and will be responsible for the safe and efficient operation and management of the housing project site in accordance with the BC Housing Guidelines, Fraser Health Authority, PHSA and the policies of Coast Mental

The Program Manager leads a team of unionized staff in working within the designated group, and supports program volunteers and contractors. Your goal will be to provide a strength-based framework and trauma-informed care to inform all aspects of service delivery for clients – with the desired outcome of a graduated and structured transition to living in the community. You will support staff in employing the principles of psychosocial rehabilitation, harm reduction, motivational enhancement and other evidence-based best practices to improve clients’ ability to function in all aspects of life. You will spearhead the development of effective programming to assist clients to achieve graduated success in interpersonal relationships, mental health and/or addiction issues, housing and support services, activities of daily living, life skills programming and community preparedness activities as well as other areas as identified by the clients themselves.

You will establish a positive, healthy and safe work environment for this team, and manage all aspects of the employee lifecycle.

Program leadership includes risk management for the program, financial management of program budgets, ensuring the property is appropriately maintained in partnership with Coast’s Properties, and developing program plans in alignment with funder’s service agreement and overall Coast strategies and operational plans

You will operate in a collaborative manner, not only with other program staff but in partnership with the friends and family members of clients, program funders, community agencies, and any agency or person who is committed to positive outcomes for clients. As part of the Coast leadership team, you will collaborate and openly communicate with other leaders across the organization.

Key Areas of Responsibility

Program Development:

• Initiates and actively participates in the development of viable and valuable services, which address the current and forthcoming needs of people with a mental illness.
• Advocates within the mental health system and with other public and private bodies to improve the quality of services to mentally ill persons.
• Assists in drafting program-funding proposals for renewal and new funding requests.
• Participates in the development of Coast’s Policies and Procedures.
• Is an active member of the program committee and its endeavors.

Program Management:

• Assures the delivery of quality services, including overseeing the day-to-day operation of the sites.
• Participates in the overall planning of the organization by developing, implementing and evaluating the program and seeing that it meets Coast’s standards and quality.
• Directly intervenes, when necessary, in the site’s program, personnel, or member issues.
• Develops and articulates program standards and outcomes to staff, members and interested parties.
• Develops appropriate quality improvements measures in current programs, sets appropriate performance thresholds, and monitors performance vis a vis those standards.
• Assures that all required reports and documents are produced on a timely basis.

Financial Management:

• Assist in the development of the annual budget for the sites and controls designated expenditures in accordance with the approved budget and in consultation with the Director of Recovery & Reintegration and/or the Controller.
• Approves petty cash, mileage, imprest accounts and cheque requisitions.
• Assists in the overall budgetary planning for the organization.

Personnel Management:

• In accordance with Coast’s policy and procedures and in consultation with the Human Resource department, interviewing, hires, orientates, qualified staff, volunteers and students.
• In accordance with Coast’s policy and procedures and in consultation with the Human Resource department, is responsible to supervise staff, volunteers and students, keep personnel records current and evaluate annually directly supervised staff. Provide volunteer and student placement reports as required.
• Provides direction, recognition, mentorship and leadership to staff and oversee the direct supervision of the staff, volunteers and students.
• In accordance with Coast’s policy and procedures and in consultation with the Human Resource department, assures that Coast’s policies and procedures and the collective agreement are being consistently applied and adhered to and can resolve grievances to step 2.
• Responsible to carry out the progressive discipline up to and including termination. The Human Resource Manager and or must be consulted if a suspension or termination of an employee is being considered.
• In accordance with the education committee and the Human Resource department standards and programs, develops and implements staff skill development, orientation and educational opportunities.
• Attends, where appropriate, Labour Management Committee Meetings with the Human Resource Manager and the Union.

Community Relations:

• Represents Coast to the mental health community and the broader community at large.
• Liaises or develops mechanisms for communicating with relevant professional, government, business, community agencies and individuals.

Other:

• Responds to other duties that may develop as requested by the Director.
• Sits on relevant Coast Committees as required.
• Liaises with relevant professional, government and community agencies.
• Represents the Program in the immediate neighborhood of the program.
• Represents Coast Mental Health to the broader lay and professional.
• Participate in Accreditation Committee as assigned

Other:

• Fulfills other duties as assigned.
• Actively participates as a member of the Management team at Coast.

Qualifications

Education:

• A degree from a recognized post-secondary institution in healthcare, social services or social work is an asset
• Professional designation or degree in social work or psychiatric nursing would be considered an asset.
• An equivalent combination of education, training and experience may be considered.

Certification:

• Current First Aid/CPR certificate
• Training in Crisis Management
• Valid B.C. Driver’ License and access to a reliable vehicle
• Successful completion of a Criminal Records Check
• WHMIS Certification

Experience:

• A minimum of 3 years’ experience in mental health, with experience in housing programs working with concurrent disorders
• A minimum of 3 years of supervisory and administrative experience.
• An equivalent combination of education, training and experience may be considered.

Knowledge, Skills, & Attributes:

• Strong knowledge of mental illness and treatment modalities, and has kept current with new developments in mental health and Community Care Facilities Licensing best practices
• Current or recent experience working with mental illness and highly vulnerable populations
• Experience working with persons with addictions
• A working knowledge of all related legislation is required.
• A good understanding of community and social services in the Coquitlam area will support your success in this role.
• Established leadership skills, and experience working with unionized staff – knowledge and experience with the Community Collective Agreement would be ideal.
• Ability to problem solve
• Planning and organizational skills
• Financial management
• Strong computer proficiency
• Excellent communication skills
• Ability to build relationships and engage effectively with partners internally and externally
• Passionate about the mission of Coast and committed to achieving our strategic priorities.

About Coast

Coast Mental Health (Coast) is one of the largest mental health non-profit societies in Canada and operates a large array of innovative housing and community-based rehabilitation services for people with a mental illness living in and around Vancouver. Coast operates in the Lower Mainland of British Columbia providing approximately 1000 people with supportive housing and 4000 clients living in the community with a wide variety of programs and services.

Coast fosters a client-driven, recovery-oriented environment that promotes restoring health, personal growth and a return to society for individuals with a mental illness through advocacy and providing direct programs and services. Coast is deeply invested in cultural safety, reconciliation, and anti-racism. Our employees receive training on cultural humility, trauma-informed practice, and inclusive leadership. We strive to reflect the communities we serve and value lived experience alongside professional qualifications.

Why Coast

• We recognize safety as a top priority for the organization.
• We believe in our people and recognize hard work.
• We operate client-centered care under the principles of psychosocial rehabilitation.
• We offer a variety of work placement opportunities within the organization.
• We strive to be the best that we can be.
• We hold Exemplary Standing with Accreditation Canada.
• We have been recognized with numerous awards for our innovative programming.
• We care about our employees, and believe in living our values and culture throughout the organization

Some of the Benefits we Offer

• 100% employer-paid benefits for employees and their families.
• Vision Care, Dental Care, Prescription Drugs, Naturopath, Acupuncture, Chiropractic, Group Life, Massage therapy, Physiotherapy, and Unlimited Out-of-Province and Out-of-Country Emergencies.
• General sick-leave accruals.
• Long-term disability programs. Short-term disability programs available to exempt positions only.
• 5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year.
• 8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees, cumulative total.
• Employee and Family Assistance Program, which includes personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching. In addition, Coast provides a cognitive behavioural therapy program (CBT abilities program) and Headversity for managing a variety of life issues and includes self-paced therapeutic support.
• Municipal Pension Plan with guaranteed lifetime monthly pension when you retire. More information can be found at:

***For any unionized positions, current/internal Coast employees must apply within seven (7) days of the posting date with their internal UKG account (using their Coast email address), in order to be considered as an internal applicant. Current/internal Coast employees who apply to a unionized position using an external account (or email), or after the seven (7) day deadline will be considered an external candidate. In this case, seniority will not be considered.***

Coast Mental Health is committed to creating a culture of diversity and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, gender, ethnicity, sexual orientation, religion or disability.

Job Description

Salary:

Recovery Coach Virtual Centre
Bowline Health

Bowline Health provides essential recovery coaching services for individuals living with addiction. With in-person and virtual care options, we ensure that participants receive appropriate recovery support without unnecessary delays. Our mission is to improve the well-being of individuals by leveraging cutting-edge technology and evidence-based practices.

We are seeking a skilled Recovery Coach to join our Virtual Centre team. This role provides ongoing, virtual support to individuals navigating recoverywhether they are awaiting placement in recovery communities or requiring post-treatment support. Coaches work closely with participants via phone and video, supporting them in setting meaningful goals and sustaining their recovery journeys.

Reporting to the Recovery Coach Team Lead, the Virtual Recovery Coach provides consistent, individualized coaching and guidance to participants with substance use challenges. Coaches use trauma-informed approaches, motivational interviewing, and system navigation to empower participants throughout all stages of their recovery. They facilitate group sessions, build recovery plans, and ensure participants are connected to the right supports at the right time.

Role-Specific Accountabilities

Participant Coaching & Goal Planning

• Engage participants through regular virtual (phone/video) sessions, providing structured, strengths-based recovery coaching.
  
• Support individuals in identifying personal goals and developing realistic, actionable plans for recovery and well-being.
  
• Monitor progress, revisit goals collaboratively, and adjust plans as participant needs evolve.

Recovery Group Facilitation

• Lead and facilitate virtual recovery support groups, creating safe and inclusive spaces for peer connection and mutual support.
  
• Tailor group content to participant needs and promote accountability, resilience, and hope.
  

System Navigation & Advocacy

• Help participants understand and access community resources, including housing, healthcare, mental health, and employment services .
  
• Advocate on behalf of participants to reduce systemic barriers and promote equitable access to services.
  
• Provide information and referrals for treatment programs or specialized supports as needed.
  

Motivational & Trauma-Informed Support

• Employ motivational interviewing and trauma-informed practices to build trust, enhance motivation, and reduce stigma.
  
• Offer supportive interventions during periods of crisis or instability, ensuring safety and de-escalation when necessary.
  

Documentation & Confidentiality

• Maintain accurate and detailed records of all participant interactions, coaching sessions, group participation, and referrals.
  
• Ensure strict adherence to privacy and confidentiality standards in all documentation and communications.
  
• Contribute to ongoing program reporting and evaluation.

Qualifications

• High school diploma or equivalent.
• Completion of a Recovery Coach, Peer Recovery Support Specialist, or equivalent peer training (strongly preferred).
  
• 12 years of experience in peer support, outreach, crisis work, or case management; lived experience with recovery is highly valued.
  
• Strong knowledge of substance use disorders, recovery pathways, trauma-informed care, and crisis intervention techniques.
  
• Demonstrated ability to navigate community resources and service systems effectively.
  
• Excellent communication and interpersonal skills with the ability to foster trust and rapport virtually.
  
• Strong organizational skills and comfort with electronic documentation and virtual platforms.
  
• Minimum two years of sustained recovery; must be able to pass random drug and alcohol screening.
  
• Proficiency in a second language is an asset.
  

This is an onsite position based in Calgary. Please send your resume by applying to this posting. Thank you for your interest in working with Bowline Health; only those candidates selected for an interview will be contacted.

Job Description

Salary:

Company Description

Leader in specialized and alternative financing, Iceberg Finance has experienced exceptional growth over the past few years. Finalist in 2022 and 2023 as a top lender according to the Canadian Lender Association (CLA), Iceberg Finance's ambition is to be among the top 3 alternative and specialized lenders in Canada by 2026.

Whats The Job

The collection and recovery agent is responsible for collecting delinquent accounts and coordinating asset seizures when necessary. They handle incoming and outgoing customer inquiries, ensuring high-quality service. This role requires effective case management, prioritization, and maintaining accurate data for contracts. Additionally, the representative will manage administrative paperwork related to customer contracts efficiently.

What Will Your Mission Be?

• Review accounts on a regular basis (daily and/orweekly) to keep delinquency and repossession to a minimum and manage repossession in an effective manner
• Conduct prompt, courteous, and persuasive telephone collection calls and follow up on past due accounts.
• Negotiate mutually acceptable remedy to the customers delinquent account
• Educating our customers on acceptable payment arrangements and the benefits of their account as well as their credit bureau
• Escalate problematic accounts to the manager.
• Verify and update customer information and keeping customer records updated in the collection system
• Accurately documenting all telephone calls as appropriate in the collection system
• Skip tracing files when unable to reach or contact our customers using available information
• Assist as required in identifying and recommending any payment arrangements and assisting with the corresponding documentation
  
• Prepare and recommend payment amendments and coordinating the relative reporting
• Issue appropriate notices
  
• Assist with the preparation of payables associated with seizure activity

Are you interested in this challenge? This position is for you if:

You have an interest in participating in the companys activities;
You are a thorough, rigorous, organized, and discerning person;
You have experience in customer service;
You are comfortable with computer software;
You have a collaborative spirit and enjoy teamwork.

Qualifications:

• Proven experience as a collection agent.
• Knowledge of relevant legal requirements.
• Excellent communication and interpersonal skills.
• Ability to negotiate and persuade.
• Bilingual FR/EN
• Ability to be polite and compassionate without losing confidence.
• Professional knowledge of MS Office and databases.
• Diplomatic, negotiation, and conflict resolution skills to handle delinquent accounts and late payments.
• Exceptional attention to detail and accuracy.
• Strong work ethic and positive team attitude.
  
• Ability to work well independently and within a team.

Competencies:

Strong communication skills.
Organizational and problem-solving skills.
Great attention to detail.
Ability to work independently and as a team

What Awaits You?

Full-time position
Hybrid work model (3 days in office)
Superior benefits, including extended healthcare
RRSP program with company match

Do you want a stimulating work environment where you will be challenged to excel? This is exactly what Iceberg Finance has to offer! Send us your resume!

Job Description

Salary:

JOB OPPORTUNITY - COLLECTIONS

Fluency In French Is Required

• Job type Permanent, full time
• Location Hybrid (Vancouver)
• Working hoursstandard business hours PST

Company Description

iFinance Canada is a leading Canadian consumer finance company that offers flexible financial solutions tailored to the unique needs of our clientele. Our mission is to empower individuals with accessible financing options, supported by a dedicated team of knowledgeable professionals. We foster an environment of growth, support, and a customer-focused approach.

Whats The Job

The Bilingual Collection and recovery agent is responsible for collecting delinquent accounts and coordinating asset seizures when necessary. They handle incoming and outgoing customer inquiries, ensuring high-quality service. This role requires effective case management, prioritization, and maintaining accurate data for contracts. Additionally, the representative will manage administrative paperwork related to customer contracts efficiently.

What Will Your Mission Be?

• Review accounts on a regular basis (daily and or weekly) to keep delinquency and repossession to a minimum and manage repossession in an effective manner
• Conduct prompt, courteous and persuasive telephone collection calls and following up on past due accounts.
• Negotiate mutually acceptable remedy to the customers delinquent account
• Educating our customers on acceptable payment arrangements and the benefits of their account as well as their credit bureau
• Escalate problematic accounts to Manager
• Verify and update customer information and keeping customer records updated in the collection system
• Accurately documenting all telephone calls as appropriate in the collection system
• Skip tracing files when unable to reach or contact our customers using available information
• Assist as required in identifying and recommending any payment arrangements and assisting with the corresponding documentation
  
• Prepare and recommend payment amendments and coordinating the relative reporting
• Issue appropriate notices
  
• Assist with the preparation of payables associated with seizure activity

Are You Interested in this challenge? This position is for you if:

You have an interest in participating in the companys activities;
You are a thorough, rigorous, organized, and discerning person;
You have experience in customer service;
You are comfortable with computer software;
You have a collaborative spirit and enjoy teamwork.

Qualifications:

• Proven experience as a collection agent.
• Knowledge of relevant legal requirements.
• Excellent communication and interpersonal skills.
• Ability to negotiate and persuade.
• Ability to be polite and compassionate without losing confidence.
• Professional knowledge of MS Office and databases.
• Diplomatic, negotiation, and conflict resolution skills to handle delinquent accounts and late payments.
• Exceptional attention to detail and accuracy.
• Strong work ethic and positive team attitude.
  
• Ability to work well independently and within a team.

Competencies:

Strong communication skills.
Organizational and problem-solving skills.
Great attention to detail.
Ability to work independently and as a team

What Awaits You?

Full-time position
Hybrid work model (3 days in office)
Superior benefits including extended healthcare
RRSP program with company match

Do you want a stimulating work environment where you will be challenged to excel? This is exactly what Iceberg Finance has to offer! Send us your resume!