4 Recreation Management jobs in Canada
Sports Management Intern
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Job Description
Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes. We understand our customers’ need for service excellence and are committed to it.
Job Summary
The Sports Management Intern will work with our CRM while assisting to manage ice contracts, spot rentals and tournaments. This role will assist with maintaining our existing contract while working with the Sales and Customer Care Manager to manage our current customers while also strategizing to find new customers and areas of revenue. They will also work with the leagues and programs team to plan and execute programs. The Sports Management Intern is expected to provide a "best in class" experience to our customers.
Responsibilities
- Assist with maintenance of the complex's CRM operating system, pertaining to Ice Contracts and Spot Rentals, third-party tournaments and in house tournaments
- Under the guidance of and with the Sales and Customer Care Manager:
- Assist in the development and execution of a fully integrated direct sales strategy for the complex, ensuring a proactive and aggressive approach to revenue development through Strategic Sales and Marketing plans
- Assist in the discovery, development, and relationship-building opportunities within their market through contact to create New Customer revenue opportunities and maximize revenue from existing customers
- Assist with League operation planning and execution
- Assist with planning and execution of camps and programs.
- Under the leadership and direction of the manager and General Manager, ensure the complex customers experience "best-in-class" experience, customer care and overall satisfaction.
- Other tasks as required
Abilities, Attributes and Experience
- Customer service experience and/or office experience.
- Comfortable working with new systems and technology (CRM experience is an asset)
- Able to work well under pressure and pay particular attention to deadlines.
- Demonstrated computer skills, notably in Microsoft 365.
- Thorough, organized, articulate and punctual.
- Great communication (both oral and written) skills and professional and positive attitude.
- Able to manage and diffuse difficult situations.
- Must be currently enrolled in a university or college co-op program.
*This is an unpaid internship with the opportunity to receive a stipend upon successful completion of the internship.
NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices
Hotel and Sports Management, Customer Success Agent
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Job Description
Salary:
ABOUT EVENTCONNECT
At EventConnect, weve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between.
EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, professionalism, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.
EVENTCONNECT OFFERS
- Competitive salary and benefits
- Casual but energetic work environment made for todays workers
- Performance-driven culture
- Growth opportunities
- IT equipment provided
- A culture of teamwork, celebrations of success, social gatherings and goal-oriented work
ABOUT THE ROLE
At EventConnect, our clients are the focus of our teams each and every day. As aCustomer Success Specialist, you are the first point of contact for our individual athletes and team players. You will have the opportunity to leave the best first impression of their experience with our team which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations.
RESPONSIBILITIES
- Assist clients with questions about the overall platform by telephone, email & live chat
- Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating
- Continuously working to troubleshoot queries
- Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
- Support individual reservations within team blocks
- Monitor hotel compliance with rooming lists
- Completing, tracking and reporting support tickets through CRM system
- Data input
QUALIFICATIONS
- Ability to multitask and be agile in a fast-paced environment
- Ability to quickly identify and assess customers' needs to achieve satisfaction
- Accepts and welcomes new challenges
- Accountable for being a team member and contributing to goals
- Friendly, professional and confident nature both on the phone and through email communications
- Strong problem solving skills and ability to collaborate with others
- Ability to gauge your client and adjust your approach
- Organized approach to completing your work to ensure clients and hotel relationships are strengthened
- Detail oriented and precise team player who enjoys working with others
- CRM experience
- A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
- Minimum of 1 year experience in tech support or customer service role
- Previous experience in hotel management or sales would be considered an asset
- Travel Industry Council of Ontario (TICO) certification is preferred. Applicants that doe not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.
EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.
We thank all candidates who apply, Only those selected for screening and an interview will be contacted.
Customer Success Specialist -Hotel Management and Sports Management (BC)
Posted today
Job Viewed
Job Description
Job Description
Salary:
ABOUT EVENTCONNECT
At EventConnect, weve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between.
EventConnect's head office is located in downtown London, Ontario Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.
EVENTCONNECT OFFERS
- Competitive salary and benefits
- Casual but energetic work environment made for todays workers
- Performance-driven culture
- Growth opportunities
- IT equipment provided
- A culture of teamwork, celebrations of success, social gatherings and goal-oriented work
ABOUT THE ROLE
At EventConnect, our clients are the focus of our teams each and every day. As a Customer Success Specialist, you are the first point of contact for our individual athletes and teams players. You will have the opportunity to leave the best first impression of their experience with our team, which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations.
RESPONSIBILITIES
- Assist clients with questions about the overall platform by telephone,email &live chat
- Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating
- Continuously working to troubleshoot queries
- Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
- Support individual reservations within team blocks
- Monitor hotel compliance with rooming lists
- Completing, tracking and reporting support tickets through CRM system
- Data input
QUALIFICATIONS
- Must live in Canada to be eligible for this role.
- Ability to multitask and be agile in a fast-paced environment
- Ability to quickly identify and assess customer's needs to achieve satisfaction
- Accepts and welcomes new challenges
- Accountable for being a team member and contributing to goals
- Friendly, professional and confident nature both on the phone and through email communications
- Strong problem solving skills and ability to collaborate with others
- Ability to gauge your client and adjust your approach
- Organized approach to completing your work to ensure clients and hotel relationships are strengthened
- Detail oriented and precise team player who enjoys working with others
- CRM experience
- A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
- Minimum of 1 year experience in tech support or customer service role
- Previous experience in hotel management or sales would be considered an asset
- Travel Industry Council of Ontario (TICO) certification is preferred. Applicants who do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.
EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.
We thank all candidates who apply, Only those selected for screening and an interview will be contacted.
remote work
Customer Success Specialist - Hotel Management and Sports Management (AB)
Posted today
Job Viewed
Job Description
Job Description
Salary:
ABOUT EVENTCONNECT
At EventConnect, weve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.
EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation,intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.
EVENTCONNECT OFFERS
- Competitive salary and benefits
- Casual but energetic work environment made for todays workers
- Performance-driven culture
- Growth opportunities
- IT equipment provided
- A culture of teamwork, celebrations of success, social gatherings and goal-oriented work
ABOUT THE ROLE
At EventConnect, our clients are the focus of our teams each and every day. As a Customer Success Specialist, you are the first point of contact for our individual athletes and teams players. You will have the opportunity to leave the best first impression of their experience with our team, which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations.
RESPONSIBILITIES
- Assist clients with questions about the overall platform by telephone,email &live chat
- Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating
- Continuously working to troubleshoot queries
- Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
- Support individual reservations within team blocks
- Monitor hotel compliance with rooming lists
- Completing, tracking and reporting support tickets through CRM system
- Data input
QUALIFICATIONS
- Ability to multitask and be agile in a fast-paced environment
- Ability to quickly identify and assess customers' needs to achieve satisfaction
- Accepts and welcomes new challenges
- Accountable for being a team member and contributing to goals
- Friendly, professional and confident nature both on the phone and through email communications
- Strong problem solving skills and ability to collaborate with others
- Ability to gauge your client and adjust your approach
- Organized approach to completing your work to ensure clients and hotel relationships are strengthened
- Detail oriented and precise team player who enjoys working with others
- CRM experience
- A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
- Minimum of 1 year experience in tech support or customer service role
- Previous experience in hotel management or sales would be considered an asset
- Travel Industry Council of Ontario (TICO) certification is preferred. Applicants who do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.
EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.
We thank all candidates who apply. Only those selected for screening and an interview will be contacted.
remote work
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