4 Recreation Management jobs in Canada

Job Description

Salary:

ABOUT EVENTCONNECT

At EventConnect, weve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between.

EventConnect's head office is located in downtown London, Ontario Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

EVENTCONNECT OFFERS

• Competitive salary and benefits
• Casual but energetic work environment made for todays workers
• Performance-driven culture
• Growth opportunities
• IT equipment provided
• A culture of teamwork, celebrations of success, social gatherings and goal-oriented work

ABOUT THE ROLE

At EventConnect, our clients are the focus of our teams each and every day. As a Customer Success Specialist, you are the first point of contact for our individual athletes and teams players. You will have the opportunity to leave the best first impression of their experience with our team, which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations.

RESPONSIBILITIES

• Assist clients with questions about the overall platform by telephone,email &live chat

• Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating
• Continuously working to troubleshoot queries
• Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
• Support individual reservations within team blocks
• Monitor hotel compliance with rooming lists
• Completing, tracking and reporting support tickets through CRM system
• Data input

QUALIFICATIONS

• Must live in Canada to be eligible for this role.
• Ability to multitask and be agile in a fast-paced environment
• Ability to quickly identify and assess customer's needs to achieve satisfaction
• Accepts and welcomes new challenges
• Accountable for being a team member and contributing to goals
• Friendly, professional and confident nature both on the phone and through email communications
• Strong problem solving skills and ability to collaborate with others
• Ability to gauge your client and adjust your approach
• Organized approach to completing your work to ensure clients and hotel relationships are strengthened
• Detail oriented and precise team player who enjoys working with others
• CRM experience
• A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
• Minimum of 1 year experience in tech support or customer service role
• Previous experience in hotel management or sales would be considered an asset
• Travel Industry Council of Ontario (TICO) certification is preferred. Applicants who do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.

EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.

We thank all candidates who apply, Only those selected for screening and an interview will be contacted.

Job Description

Salary:

ABOUT EVENTCONNECT

At EventConnect, weve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.

EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation,intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

EVENTCONNECT OFFERS

• Competitive salary and benefits
• Casual but energetic work environment made for todays workers
• Performance-driven culture
• Growth opportunities
• IT equipment provided
• A culture of teamwork, celebrations of success, social gatherings and goal-oriented work

ABOUT THE ROLE

At EventConnect, our clients are the focus of our teams each and every day. As a Customer Success Specialist, you are the first point of contact for our individual athletes and teams players. You will have the opportunity to leave the best first impression of their experience with our team, which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations.

RESPONSIBILITIES

• Assist clients with questions about the overall platform by telephone,email &live chat

• Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating
• Continuously working to troubleshoot queries
• Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
• Support individual reservations within team blocks
• Monitor hotel compliance with rooming lists
• Completing, tracking and reporting support tickets through CRM system
• Data input

QUALIFICATIONS

• Ability to multitask and be agile in a fast-paced environment
• Ability to quickly identify and assess customers' needs to achieve satisfaction
• Accepts and welcomes new challenges
• Accountable for being a team member and contributing to goals
• Friendly, professional and confident nature both on the phone and through email communications
• Strong problem solving skills and ability to collaborate with others
• Ability to gauge your client and adjust your approach
• Organized approach to completing your work to ensure clients and hotel relationships are strengthened
• Detail oriented and precise team player who enjoys working with others
• CRM experience
• A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
• Minimum of 1 year experience in tech support or customer service role
• Previous experience in hotel management or sales would be considered an asset
• Travel Industry Council of Ontario (TICO) certification is preferred. Applicants who do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.

EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.

We thank all candidates who apply. Only those selected for screening and an interview will be contacted.

Job Description

Who we are

As the need for mental health services grows, Child Development Institute (CDI) continues to be the steadfast support and leading provider of specialized mental health services for children and youth aged 0-18 and their families. All of our services are guided by a strength-based approach that incorporates the family and the community in the journey of supporting children and youth. 

Trusted with the mental well-being of our community's most vulnerable members, infants and children, all of our programming is backed by rigorous research. Science is the backbone which informs our work as we evolve alongside the needs of our community.

We are committed to providing services that are respectful of racial, cultural, religious, ethnic and linguistic diversity, as well as sexual orientation, age, gender and family differences. All our services are delivered by deeply caring and compassionate teams that guide children, youth and families along a mental health journey in a safe, respectful and welcoming space.

Who we need

Reporting to the Program Supervisor, we are hiring a Coordinator, Therapeutic Recreation Programs to join our team. In this role, you will oversee the daily operations of our Therapeutic Recreation Programs, including Camp Towhee and our Mindfulness Martial Arts programs. As the new Coordinator, Therapeutic Recreation Programs you will facilitate client intakes and assessments, coordinate group assignments, and provide support to program staff to ensure effective program delivery.

This is a full-time position requiring onsite work five days a week at our St. Clair Gardens location from September to May. From June 1 to August 31, the role transitions to overseeing our summer camp in Haliburton onsite for the summer. Flexibility to work evenings and weekends from September to May is necessary to accommodate clients participating in therapeutic recreational programs.

This is a chance to contribute to life-changing programs for children and youth as you work to align therapeutic program delivery with our mission, vision, and values. 

Who you are

You believe in the benefits of intervention and therapeutic recreation programming that introduces safe spaces for play, challenging activities, socialization, cooperation, accountability, and outdoor adventure for children experiencing mental health challenges. You want the opportunity to connect children and youth to the therapeutic recreational programs that can supplement other interventions and therapies they attend. And you love summer camp!

As a Child and Youth Worker, Social Worker, Youth Counsellor, or Child Therapist, you have experience in an agency or private setting, in both recreational and therapeutic environments, supporting children and youth with learning disabilities and mental health challenges. In addition, you have leadership, relationship-building and organizational skills gained through coordinating and delivering recreational programming for participants up to age 18.

What’s in it for you

A meaningful purpose. You are passionate about making a difference in the lives of children, youth, and their families. This is your chance to champion therapeutic recreation activities that build mental, social, and emotional resilience and wellbeing in children with mental health challenges and learning disabilities. You will work closely with families, receiving direct feedback that reinforces the profound impact of your work, while supporting a program that transforms lives.

The benefits of a camp experience. You are deeply committed to the camp experience and understand its transformative power. From guiding kids to push their boundaries and conquer fears to helping them grow through challenges, you are excited to create those profound, life-changing moments. You thrive in the outdoors and are eager to bring the unique energy and quirks of the camp environment to life. At Camp Towhee, you will lead and support camp staff to provide therapeutic recreation activities that leave lasting impressions on both campers and their families.

Personal and professional growth. This is an opportunity to join a dedicated, evidence-based child and youth mental health agency recognized for its commitment to excellence. Working alongside the Program Supervisor and a team of passionate individuals, you will hone your leadership skills, and strengthen your ability to coach and inspire others. You will have the deeply fulfilling experience of seeing campers grow over their time at camp and of contributing to a supportive and empowering team culture.

As our new Coordinator, Therapeutic Recreational Programs, you will:

• Support and coordinate year-round therapeutic programs. Under the guidance of the Supervisor, Therapeutic Recreation Programs, you will oversee the planning, quality assurance, risk management, and safe operation of CDI’s Therapeutic Recreation Programs. You will coordinate program logistics, manage waitlists, facilitate client intakes and assessments, and arrange group assignments. You will support registration processes and ensure effective service delivery while adhering to CDI’s vision, mission, values, and goals.
• Lead program delivery. You will support facilitation of Therapeutic Recreation groups, ensuring that programs are evidence-supported and grounded in a strong conceptual understanding of child development, family functioning, and therapeutic recreation interventions. You will actively participate in program development, evaluation, data collection, and research activities to continuously enhance program quality.
• Collaborate and foster relationships. You will develop and maintain trusting relationships with families and their support networks, including community agencies, hospitals, and other stakeholders. You will liaise and consult with CDI staff and external professionals to ensure effective communication, referrals, and coordination of services.
• Ensure compliance and support administration. You will assist in monitoring equipment, inventory, and program expenditures to ensure Therapeutic Recreation Programs operate within budget. You will ensure all legislative, Ministry, accreditation, and Occupational Health and Safety standards are met. You will complete all client and program documentation in accordance with agency policies and procedures and participate in relevant departmental and agency meetings and committees.
• Prepare for and lead camp operations. While the year-round focus is on therapeutic program coordination, you will also prepare for and lead the delivery of Camp Towhee, a therapeutic summer camp, on a full-time live-in basis from June to August. Residing onsite in Haliburton, you will oversee camp operations, recruit and train 18–29 casual and contract staff, and ensure programs are delivered safely and effectively.
• Nurture a knowledge-sharing environment. You will stay current with evidence-supported studies on child development, therapeutic recreation, and family interventions, integrating this knowledge into program delivery and staff training.

What you bring:

• Clinical expertise. You hold a diploma or degree in Social Work, Child and Youth Work, or a related field, with at least three (3) years of experience working with children, youth, families, and groups in therapeutic or clinical settings. Your background includes supporting children and youth with mental health challenges complicated by learning disabilities, underpinned by a strong understanding of human development and therapeutic intervention methodologies.
• Practical application of clinical knowledge. You excel in assessing individual child, youth, and family mental health needs, delivering therapeutic interventions, and building essential skills within your designated scope of practice. You are adept at evaluating changing or emerging client needs, triaging effectively, and managing crisis situations with confidence and expertise.
• Leadership and program coordination. You have demonstrated success in supervising and mentoring staff, managing risk, and addressing complexities in a professional setting. Your operational leadership includes hiring, training, and overseeing staff, as well as facilitating and developing therapeutic recreation programs.
• Passion for outdoor therapeutic experiences. You have experience working in summer camps, outdoor education centers, or residential treatment settings and are deeply committed to leveraging the outdoor environment as a tool for personal growth and mental strength. You thrive in active, outdoor settings and can confidently lead and participate in recreational activities, including yoga, martial arts, meditation, and other physical challenges.
• Respectful and relational approach. You excel at building genuine, trusting relationships with children, youth, young adults, and families. Your ability to coach, train, and provide constructive feedback ensures the success and growth of both staff and program participants.
• Professional integrity. You uphold the highest standards of ethics and professionalism in client interactions, documentation, confidentiality, and the security of agency information. You are committed to maintaining a safe, inclusive, and respectful environment for everyone.
• Emotional intelligence and resilience. You remain calm and positive in high-risk, high-stakes situations, demonstrating exceptional patience and the ability to engage individuals from diverse backgrounds. You are skilled at navigating conflicts, offering support, and fostering a sense of safety and stability.
• Commitment to making a difference. You are inspired by the mission of the organization and eager to contribute to meaningful change. You understand the seasonal demands of the role, balancing year-round program coordination with the unique responsibilities of camp leadership.
• Adaptability and physical readiness. You are comfortable living and working in an outdoor camp environment, including participating in physically demanding activities and maintaining the energy required to engage with children, youth, and staff. You can lift up to 45 lbs. and are capable of activities involving bending, stretching, running, and climbing stairs.
• Availability and flexibility. You are willing and able to work extended hours, including evenings and weekends, as needed. You hold a valid driver’s license and have access to a vehicle to meet the travel requirements of the role.

Other Requirements

• All applicants are advised that offers of employment are contingent upon the successful completion of a Vulnerable Sector Check.
• Credential verifications and references are required. 

Apply now

If you're excited about this role but your experience aligns differently with every requirement, we encourage you to apply. While specific qualifications are strictly required, others can be based on various experiences, backgrounds, and knowledge. We can't promise an interview, but we will consider your application. 

What you can expect from our interview process:

• A virtual interview with a Talent Advisor will discuss your interest in the role and background. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview.
• An in-person interview with Therapeutic Recreation Programs staff and an HR representative to learn more about the role and an opportunity to ask and answer questions about Camp Towhee, Mindfulness Martial Arts and CDI.

CDI is firmly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, Indigenous People of North America and the world, persons with disabilities, 2SLGBTQIA+ persons, and those who may contribute to the further diversification of ideas. We are committed to providing equitable opportunities in employment and to providing a workplace which is free from discrimination and harassment. We are equally committed to providing an inclusive and accessible workplace. If you require accommodations, please reach out to us at  

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