144 Relations jobs in Canada

Job Description

Company Description

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

WHAT'S THE JOB?

We are looking to hire a talented Call/ Receipt/ Dispatcher  to the Dexterra On Demand Team. The Call/ Receipt/ Dispatcher is crucial for ensuring that requests and services are handled efficiently and effectively, maintaining a high level of service for customers or clients.

Call/Receipt

• Respond promptly to customer inquiries, support requests, or emergency calls with exceptional communication skills.
• Collect detailed information from callers, including location, nature of the issue, and urgency, ensuring clear and accurate understanding.
• Provide initial assistance, troubleshoot issues where possible, or direct callers to appropriate resources with a client-focused approach.
• Document all call details and interactions in a tracking system for record-keeping and follow-up, maintaining meticulous records.
• Process various requests (e.g., service requests, inquiries, or confirmations) from clients, ensuring a high standard of client management.
• Input request information into a database or tracking system with precision and completeness.
• Keep clients informed about the status of their requests or any additional steps required, fostering strong client relationships.

Dispatch

• Organize and coordinate the deployment of personnel, vehicles, or resources based on incoming requests, demonstrating strong multitasking abilities.
• Utilize radios, phones, software, or other communication tools to relay information effectively to dispatch teams or field operatives.
• Assess the urgency and priority of requests to determine dispatch order, adapting quickly to changing needs.
• Monitor dispatched services to ensure timely response and delivery, adjusting schedules as necessary while managing multiple priorities
• Collaborate with clients, managers, and field teams to schedule work efficiently, balancing communication and operational demands.

WHAT’S IN IT FOR YOU?

• Be part of an industry that's more important than ever!
• Career advancement opportunities.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.

Follow Dexterra on LinkedIn and Facebook. 

WHO ARE WE LOOKING FOR?

• Minimum of 2 years of experience in a similar dispatching or client-facing role.
• Exceptional verbal and written communication skills to interact professionally with clients, managers, and team members.
• Demonstrate multitasking abilities to manage workflows, handle multiple requests, and oversee dispatch operations simultaneously.
• Ability to prepare Quotes for clients, including cost estimates based on service requirements and technician time.
• Quick problem-solving skills to address issues efficiently and identify effective solutions.
• High attention to detail to ensure all information is accurately recorded, processed, and communicated.
• Commitment to delivering a superior level of service to customers and clients.
• Strong client management skills to build and maintain positive relationships, address concerns, and ensure satisfaction.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

Job Description

Customer Service - remote position enabling a comfortable work environment.

Be the first voice of support. As a Customer Service Representative, you'll build real connections that make a difference - making meaningful, supportive contact with individuals navigating personal and professional change.

Are you seeking flexible work opportunities that accommodate Chronic Health Concerns? Join a supportive environment that understands the importance of flexibility, well-being, and autonomy.

What we offer:

Job Description

Are you a people person with a passion for building strong relationships and driving business growth? Do you thrive on connecting with professionals and turning conversations into opportunities? If so, we want you on our team!

We are seeking a dynamic and results-driven Community Relations Manager to play a key role in expanding our client base. 

In this role, you’ll develop, maintain, and expand relationships with key professionals who can refer potential clients to our company. You’ll also play a vital role in exploring and implementing new marketing strategies to enhance our presence and drive business growth. Your success will come from developing, maintaining, and strengthening relationships with key professionals who can refer potential clients to our company. Additionally, you’ll explore and implement innovative marketing strategies to ensure continued growth.

If you have a talent for networking, a strategic mindset, and a drive to make a real impact, we’d love to hear from you!

• Identify all local influence centers (hospitals, nursing homes, assisted living, doctors’ offices and other health providers) to determine lead sources.
• Develop and manage new lead sources per blueprint and sales strategy.
• Personally visit and arrange meetings with persons responsible for or in a position to refer clients, this includes private, public and non-profit organizations.
• Utilizes monthly marketing calendar to coordinate activity with national focus. 
• Arrange presentations of Senior Helpers services at staff meetings in hospitals, nursing homes, doctor’s offices and private companies.
• Attend trade shows, conferences, networking events representing Senior Helpers services. Network with others in the industry to develop additional lead sources.
• Assist in coordinating various marketing methods including, direct mail, print ads, networking, and develop new methods of marketing.
• Maintain and manage a (CRM) Customer Relationship Management system.

• Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment.
• Must have excellent phone skills and follow-up skills with prospects and key influence center personnel.
• Proactive problem prevention and issue resolution leadership ability.
• Minimum of one year experience in the home health industry developing and managing a sales strategy.
• Bachelor's degree and three years of related work experience strongly preferred.
• Proficiency in Microsoft Word, Excel, Internet, and Outlook required.
• Ability to learn other software programs quickly.
• Strong verbal and written communication skills required.
• Ability to work independently and as part of a team.

• Possession of a valid Class 5 Driver's License in good standing
• Access to a personal, reliable vehicle for work-related travel
• Must be legally authorized to work in Canada (valid work permit and/or Social Insurance Number)
• Availability to attend networking events and meetings as needed.

• Base Salary: $65,000 yearly + commission structure
• Mileage reimbursement for travel related to community outreach and client meetings
• Allowance for work-related expenses
• Health & Dental Benefits
• Paid Vacation

Job Description

Help grow a new business that specializes in helping seniors with relocation and online estate sales. The Community Relations Manager's primary duty is to help promote the business among our referral partners (i.e. senior communities, relators, lawyers, etc.) and networks. Additional duties include client sales (with commissions) and some oversight of operations, with potential to grow the role if desired and needed. This part-time position offers flexible weekday hours.

The ideal candidate will possess the following qualities:

· Enjoys working with seniors and their families

· Motivated and self-directed with strong organizational skills

· Excellent interpersonal and communications skills

· Enjoys networking and speaking to people

Essential job functions include:

· Enjoys working with seniors and their families Work within the Rockville, Potomac, Bethesda territory to develop relationships with referral partners and potential clients in collaboration with the management team.

· Increase brand awareness in the marketplace and implement market growth strategies.

· Update referral partner interactions using customer management system (FranConnect).

· Attend marketing and networking events.

· Provide sales calls and visits with potential clients obtain through referral partners.

· Work with team in providing services to client.

Job Requirements

· Prior sales and/or marketing experience preferred, but not required

· Prior experience working with seniors preferred, but not required

· Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

· Have access to a computer and mobile phone for updating, scheduling, finding locations, and communications

· Valid driver’s license and reliable transportation

Compensation

· Hours: 15-20/week

· Typically, weekday work only, no nights

· Starting at $20 per hour plus commission on sales, including paid training

Help grow a new business that specializes in helping seniors with relocation and online estate sales. The Community Relations Manager’s primary duty is to help promote the business among our referral partners (i.e. senior communities, relators, lawyers, etc.) and networks. Additional duties include client sales (with commissions) and some oversight of operations, with potential to grow the role if desired and needed. This part-time position offers flexible weekday hours.

The ideal candidate will possess the following qualities:

•tEnjoys working with seniors and their families
•tMotivated and self-directed with strong organizational skills
•tExcellent interpersonal and communications skills
•tEnjoys networking and speaking to people

Essential job functions include:

•tEnjoys working with seniors and their families Work within the Rockville, Potomac, Bethesda territory to develop relationships with referral partners and potential clients in collaboration with the management team.
•tIncrease brand awareness in the marketplace and implement market growth strategies.
•tUpdate referral partner interactions using customer management system (FranConnect).
•tAttend marketing and networking events.
•tProvide sales calls and visits with potential clients obtain through referral partners.
•tWork with team in providing services to client.

Job Requirements

•tPrior sales and/or marketing experience preferred, but not required
•tPrior experience working with seniors preferred, but not required
•tProficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
•tHave access to a computer and mobile phone for updating, scheduling, finding locations, and communications
•tValid driver’s license and reliable transportation

Compensation

•tHours: 15-20/week
•tTypically, weekday work only, no nights
•tStarting at $0 per hour plus commission on sales, including paid training

Help grow a new business that specializes in helping seniors with relocation and online estate sales. The Community Relations Manager’s primary duty is to help promote the business among our referral partners (i.e. senior communities, relators, lawyers, etc.) and networks. Additional duties include client sales (with commissions) and some oversight of operations, with potential to grow the role if desired and needed. This part-time position offers flexible weekday hours.

The ideal candidate will possess the following qualities:

•tEnjoys working with seniors and their families
•tMotivated and self-directed with strong organizational skills
•tExcellent interpersonal and communications skills
•tEnjoys networking and speaking to people

Essential job functions include:

•tEnjoys working with seniors and their families Work within the Rockville, Potomac, Bethesda territory to develop relationships with referral partners and potential clients in collaboration with the management team.
•tIncrease brand awareness in the marketplace and implement market growth strategies.
•tUpdate referral partner interactions using customer management system (FranConnect).
•tAttend marketing and networking events.
•tProvide sales calls and visits with potential clients obtain through referral partners.
•tWork with team in providing services to client.

Job Requirements

•tPrior sales and/or marketing experience preferred, but not required
•tPrior experience working with seniors preferred, but not required
•tProficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
•tHave access to a computer and mobile phone for updating, scheduling, finding locations, and communications
•tValid driver’s license and reliable transportation

Compensation

•tHours: 15-20/week
•tTypically, weekday work only, no nights
•tStarting at $20 per hour plus commission on sales, i cluding paid training

English

Work must be completed at the physical location. There is no option to work remotely.