504 Relationship Management jobs in Canada
Director, Relationship Management
Posted 1 day ago
Job Viewed
Job Description
- Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
- Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
- Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?
Well, this may be the role for you. Ready to make your mark?
As a Director, Relationship Management, in this position, reporting to the VP, you'll help our clients leverage ADP's exceptional business and technology solutions so they can focus on what matters most to them - growing their business.
ADP is looking for a leader for the Mid-market relationship management team. This is an influential role, with a team of over 13 professional relationship managers supporting ADP's clients. The role is an important pillar of the Client Success and is responsible for the health & optimization of our clients that use ADP Technology and HR services.
In addition to building strategic partnerships with our clients that choose ADP for their HR Technology needs; the role is also critical to maintaining ADP's position as the premier provider of Human Capital Management solutions. If you are interested in driving client strategy, building client relationships, managing a team, and are looking for a great growth opportunity, consider this role!
Ready to #MakeYourMark? Apply now!
To learn more about careers in Client Service at ADP, visit:
Assists the Client Success and Service Delivery Senior Leadership in creating a strategy for account coverage while building relationships with our clients and associates. This requires a strong combination of leadership, account management and relationship skills. The role is responsible for directing the overall client relationship and retention strategies through the leadership of the Mid-Market Relationship Managers.
- Demonstrates awareness and understanding of strategic goals and priorities of ADP, Human Capital Management (HCM) Product Growth strategy, and our clients.
- Gains commitment, alignment, and engagement to advance the interests of the Department and our clients supporting ADP Mission, Vision and Values.
- Ensures the delivery of World Class Service and the development/improvement of the overall client relationships including satisfaction and retention.
- Understands the perspective of the client and takes proactive steps to maximize client satisfaction, including building and communicating with stakeholders the client outreach programs as applicable.
- Builds a talent acquisition and retention strategy that puts the associate first -- you have a proven track record of building and sustaining high performing teams & culture.
- Responsible for developing the skills, competencies, client strategies and business/financial acumen of each of the team members.
- Contributes to achieving growth objectives through Sales leads and support and loss prevention programs to support the Service and Sales organizations.
- Key success metrics include year over year increases in metrics related to customer satisfaction indexes, client retention rates, associate Engagement and retention, number of reference-able clients and business growth measured by Sales/Starts/Upgrades/Revenue.
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
- Responsible for executing the direction of client support and retention strategies through the leadership of the Client Relationship Managers.
- Collaborates across all functions and business segments including Sales, Implementation, Service Centers, Support Centers, Legal, Finance, Product, Marketing, and other partners to ensure strategic, effective, efficient processes and client satisfaction.
- Ensures alignment to the Client Service Executives and service center model.
- Implements relationship management tools, initiatives, and organizational structures to meet changing client demands.
- Executes and upholds relationship management program standards, while seeking to innovate and evolve those programs.
- Prepares associates for growth opportunities and acts as a coach/mentor.
- Provides guidance, coaching and assistance as needed to ensure their development and professional growth.
- Supports the Relationship Management team in handling complex, escalated, and unresolved client issues. Is the primary point of escalation for the team & our internal partners such as Sales & Implementation.
- Collaborate with other Leaders and Executives on operational, financial, staffing and/or training strategies.
- Responsible for developing metrics, root cause reporting, client executive debriefs, health of the client reporting and all other data required to communicate the update/success/progress of the client experience.
TO SUCCEED IN THIS ROLE: Requirements
- Minimum 7-10 years of people leadership in a client-facing role (relationship management, client service, implementation, B2B experience preferred)
- Superior client service skills (both verbal and written communications) and strong active listening skills
- Expert level communication, influence, and negotiations skills with C-Suite Executives and internal stakeholders
- Ability to quickly consolidate and understand data around client success metrics (experience managing a business / P&L across a balanced set of KPIs such as NPS, Retention, Margin analysis are a must)
- Strong change management & transformational leadership. The successful candidate will have a proven track record of designing and implementing programs to drive client success
- Ability to collaborate and work effectively within cross functional teams, builds consensus, and breaks down organizational barriers
BONUS POINTS FOR THESE: Preferred Qualifications
- Bachelor's Degree or equivalent in management experience.
- English/French Bilingualism is strongly preferred.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Focus on your mental health and well-being. We take care of one another and offer support for your well-being. because healthy associates are happy ones.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
- Create. Innovate. Problem-solve. Shape the future of work with people you like.
- Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
- Go Global. With operations around the world, exciting new networking opportunities abound.
- Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
What are you waiting for? Apply today!
Jobs.adp.ca
#LI-LP1
#LI-Hybri
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
Director, Relationship Management
Posted 1 day ago
Job Viewed
Job Description
- Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
- Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
- Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?
Well, this may be the role for you. Ready to make your mark?
As a Director, Relationship Management, in this position, reporting to the VP, you'll help our clients leverage ADP's exceptional business and technology solutions so they can focus on what matters most to them - growing their business.
ADP is looking for a leader for the Mid-market relationship management team. This is an influential role, with a team of over 13 professional relationship managers supporting ADP's clients. The role is an important pillar of the Client Success and is responsible for the health & optimization of our clients that use ADP Technology and HR services.
In addition to building strategic partnerships with our clients that choose ADP for their HR Technology needs; the role is also critical to maintaining ADP's position as the premier provider of Human Capital Management solutions. If you are interested in driving client strategy, building client relationships, managing a team, and are looking for a great growth opportunity, consider this role!
Ready to #MakeYourMark? Apply now!
To learn more about careers in Client Service at ADP, visit:
Assists the Client Success and Service Delivery Senior Leadership in creating a strategy for account coverage while building relationships with our clients and associates. This requires a strong combination of leadership, account management and relationship skills. The role is responsible for directing the overall client relationship and retention strategies through the leadership of the Mid-Market Relationship Managers.
- Demonstrates awareness and understanding of strategic goals and priorities of ADP, Human Capital Management (HCM) Product Growth strategy, and our clients.
- Gains commitment, alignment, and engagement to advance the interests of the Department and our clients supporting ADP Mission, Vision and Values.
- Ensures the delivery of World Class Service and the development/improvement of the overall client relationships including satisfaction and retention.
- Understands the perspective of the client and takes proactive steps to maximize client satisfaction, including building and communicating with stakeholders the client outreach programs as applicable.
- Builds a talent acquisition and retention strategy that puts the associate first -- you have a proven track record of building and sustaining high performing teams & culture.
- Responsible for developing the skills, competencies, client strategies and business/financial acumen of each of the team members.
- Contributes to achieving growth objectives through Sales leads and support and loss prevention programs to support the Service and Sales organizations.
- Key success metrics include year over year increases in metrics related to customer satisfaction indexes, client retention rates, associate Engagement and retention, number of reference-able clients and business growth measured by Sales/Starts/Upgrades/Revenue.
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
- Responsible for executing the direction of client support and retention strategies through the leadership of the Client Relationship Managers.
- Collaborates across all functions and business segments including Sales, Implementation, Service Centers, Support Centers, Legal, Finance, Product, Marketing, and other partners to ensure strategic, effective, efficient processes and client satisfaction.
- Ensures alignment to the Client Service Executives and service center model.
- Implements relationship management tools, initiatives, and organizational structures to meet changing client demands.
- Executes and upholds relationship management program standards, while seeking to innovate and evolve those programs.
- Prepares associates for growth opportunities and acts as a coach/mentor.
- Provides guidance, coaching and assistance as needed to ensure their development and professional growth.
- Supports the Relationship Management team in handling complex, escalated, and unresolved client issues. Is the primary point of escalation for the team & our internal partners such as Sales & Implementation.
- Collaborate with other Leaders and Executives on operational, financial, staffing and/or training strategies.
- Responsible for developing metrics, root cause reporting, client executive debriefs, health of the client reporting and all other data required to communicate the update/success/progress of the client experience.
TO SUCCEED IN THIS ROLE: Requirements
- Minimum 7-10 years of people leadership in a client-facing role (relationship management, client service, implementation, B2B experience preferred)
- Superior client service skills (both verbal and written communications) and strong active listening skills
- Expert level communication, influence, and negotiations skills with C-Suite Executives and internal stakeholders
- Ability to quickly consolidate and understand data around client success metrics (experience managing a business / P&L across a balanced set of KPIs such as NPS, Retention, Margin analysis are a must)
- Strong change management & transformational leadership. The successful candidate will have a proven track record of designing and implementing programs to drive client success
- Ability to collaborate and work effectively within cross functional teams, builds consensus, and breaks down organizational barriers
BONUS POINTS FOR THESE: Preferred Qualifications
- Bachelor's Degree or equivalent in management experience.
- English/French Bilingualism is strongly preferred.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Focus on your mental health and well-being. We take care of one another and offer support for your well-being. because healthy associates are happy ones.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
- Create. Innovate. Problem-solve. Shape the future of work with people you like.
- Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
- Go Global. With operations around the world, exciting new networking opportunities abound.
- Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
What are you waiting for? Apply today!
Jobs.adp.ca
#LI-LP1
#LI-Hybri
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
Portfolio Manager (Relationship Management)
Posted today
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Job Description
Salary:
PORTFOLIO MANAGER, Successful Investor Wealth Management Inc.
We are an established wealth management and investment publishing firm with 25+ years experience in subscription marketing and independent portfolio management with assets under management verging on $1 billion and growing. Successful Investor Wealth Management (SIWM) is currently seeking a Portfolio Manager who specializes in Client Relationship Management.
We are transforming our business and experiencing significant growth and as a result SIWM is looking for an investment professional with strong relationship management skills who will provide high quality service to clients and contribute to the continued growth of the organization.
With the objective of growing and diversifying the client base, the ideal candidate will have a solid understanding of capital markets and be able to articulate SIWMs investment process and philosophy. Conducting a thorough assessment of each clients goals, objectives, and risk tolerance from which an appropriate investment strategy is developed is key to the role. As the organization puts more emphasis on value-added services such as retirement planning, tax and family financial planning, a high level of comfort with these value-added services will be important.
To achieve the above-mentioned goals, the candidate will be the primary point of contact on most portfolios. The selected candidate will have excellent interpersonal skills that will allow quick building of strong bonds of trust with SIWMs private clientele. The candidate will be self-sustaining, self-sufficient, and proactive but at the same time a team player able to evolve in a collegial environment and foster collaboration.
KEY RESPONSIBILITIES
- Develop a relationship of trust with existing and future clients of SIWM and be their primary point of contact.
- Manage, maintain, and enhance SIWMs relationships with its clients.
- Thoroughly assess each clients unique circumstances, goals, objectives, risk tolerances and constraint.
- Effectively communicate SIWMs investment philosophy and strategy as well as understanding and articulating our investment thesis on a sector and individual security basis.
- Coordinate and oversee the administrative aspects of the client relationship and ensure high quality and accuracy of information.
- Responsible for Know Your Client and suitability issues.
- Conduct all activities within a best-in-class culture of compliance and service.
- Seek opportunities to cross-sell or upsell to existing clients.
- Grow the business by identifying new sales and business development opportunities.
- Monitor and assess the activities of our competitors to proactively satisfy and retain our clients.
- Provide excellent service to maintain a positive reputation for the business.
- Resolve any client complaints promptly and professionally.
- Communicate with clients who express a desire to transfer their assets out to understand their reasons and make every effort to retain their valued business.
- Participate in and contribute to SIWMs overall growth and strategic vision as well as building the firm brand.
- Accomplish department objectives.
- Planning and evaluating department activities.
- Manage daily operations of a small customer service team.
REQUIREMENTS (Qualifications, Experience & Skills)
- University Degree.
- Completion of the Canadian Securities Course required.
- Registered with Securities Commissions as a Portfolio Manager (Advising Representative); CFA preferred.
- Experience with suitability determinations for clients and know-your-product analysis.
- 5 years experience with at least 3 years in a client-facing role.
- The Certified Financial Planner designation or similar credentials would be an asset.
- Ability to build, foster and maintain positive professional relationships.
- Devotion to high-quality customer service.
- A team player with excellent communication skills, computer proficiency and high level of professionalism.
- Be able to meet targets and handle a high-pressure environment.
- Strong relationship management skills.
- Excellent influencing skills.
Located near Yonge St. and Sheppard Ave. in North York, Toronto. We are seeking a dynamic and adaptable team member who can thrive in a hybrid work environment, combining the best of both remote and in-office work to achieve our goals.
Pre-employment work references, credit and criminal background checks are required.
Successful Investor Wealth Management Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Go to Market Relationship & Account Management
Posted today
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Job Description
Description
About A&M
Companies, investors and government entities around the world turn to Alvarez & Marsal (A&M) for leadership, action and results. Privately held since its founding in 1983, A&M is a leading global professional services firm that provides advisory, business performance improvement and turnaround management services. When conventional approaches are not enough to create transformation and drive change, clients seek our deep expertise and ability to deliver practical solutions to their unique problems.
With over 10,000 people across six continents, we deliver tangible results for corporates, boards, private equity firms, law firms and government agencies facing complex challenges. Our senior leaders, and their teams, leverage A&M’s restructuring heritage to help companies act decisively, catapult growth and accelerate results. We are experienced operators, world-class consultants, former regulators and industry authorities with a shared commitment to telling clients what’s really needed for turning change into a strategic business asset, managing risk and unlocking value at every stage of growth.
Global Transaction Advisory Group
A&M’s Transaction Advisory Group (TAG) has an exciting opportunity to join a growing team in Toronto, Canada. TAG is a subsidiary of A&M, an established leader in providing global leadership and advisory services to a variety of diverse industries.
Role Overview:
Experienced Go to Market (GTM) / Account Management professional to support and help manage the priority account management program to grow private equity & corporate client relationships / market share. This role will support the expansion of A&M’s Transaction Advisory Group (TAG) Canada and Global TAG account relationships and focus on the development of institutional clients. The GTM / RM (Relationship Management) Account Management role will support the overall implementation of our client growth strategy through the priority account program, go-to-market initiatives, and work with leadership to identify cross-selling opportunities. This position will report to the TAG Canada Managing Director and Head of Relationship Management for Global TAG. Experience working in professional services or a consulting firm preferred.
Responsibilities:
- Role will be responsible for overseeing activities related to the priority account management program and work with account teams to grow relationships and market share. This includes activities such as:
- Oversee strategic account management planning including, relationship mapping/coordination across key accounts, account calls, and knowledge sharing
- Oversee credentials management and on-going refresh process
- Support practice-wide growth initiatives to identify and grow account opportunities
- Facilitate introduction of new services, industry expertise, and other relevant credentials to grow priority accounts
- Role will work with leadership to identify, develop and expand marketing and branding opportunities to increase TAG’s presence in the market.
- Liaise with global RM and Marketing functions and implement knowledge sharing / relationship management framework – best practice / training coordination / thought leadership / global accounts / global capabilities / POVs / Skills searches
- Role will support business development and go-to-market initiatives related to targeting and developing relationships with new and/or existing clients.
- Role will support and coach teams throughout the pursuit process including the development of standards tools, processes or templates.
- Role will assist with training and onboarding new hires in account management, RM tools, collateral, team sites and existing priority account management processes.
- Role will support ad hoc GTM/RM project requests (e.g. client research, new growth initiatives, other BU projects).
- Role will support TAG Canada’s involvement in cross-BU go-to-market and business development initiatives to expand client relationships and opportunities as need basis.
Key Skills / Competencies:
- Strong project and process management skills
- Ability to problem solve and solutions-oriented
- Results-oriented mindset
- Strong business acumen skills
- Strong communication skills (written and verbal)
- Strong interpersonal and teaming skills
- Self-motivated and inquisitive
- Comfortable with multi-tasking with minimal direct supervision
- High degree of proficiency in using Microsoft Office applications including power point, word and excel
- Working knowledge of Salesforce.com
- Understanding of Alteryx, Smartsheets, and MS Power BI
Who will you be working with?
We are not a typical consulting firm. We are a group of entrepreneurial accounting professionals who embody the A&M Core Values – integrity, quality, objectivity, fun, personal reward, and inclusive diversity while delivering a tailored and scalable approach to working with private equity, hedge fund, and corporate clients. We present you with opportunities, not playbook, and we reward you based on performance, not your tenure.
How will you grow and be supported?
As a demonstration of A&M’s strong commitment to its people, we offer benefits to support your career, personal and professional developments. This includes performance-based career progression and promotion process, high quality practice-wide training programs, a global mobility program, rotation opportunities in other practice areas, employee resource groups, and a health and wellness program. A&M recognizes that our people fuel our growth, and you and your team will be provided with the best available training and development resources, as well as networking opportunities.
Relationship Manager, Cash Management (Hybrid)
Posted today
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A career as a Relationship Manager, Cash Management in the Commercial Banking team at National Bank is to act as a trusted advisor and full-service financial partner for business clients. This job allows you to have a positive impact on the organization through your relationship management skills, business development experience, and deep product knowledge in cash management solutions.
Your job
Your team
Within the Business Banking sector, you are part of a team of experienced financial professionals, reporting to the Senior Manager, Business Banking.
Basic requirements
Skills
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Communication Diversity & Inclusion Driving Results Emotional Intelligence Teamwork Accountability Client-focused Empathy Initiative Learning Agility Resiliency Humility Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Come live your ambitions with us! Une carrière en tant que ConseillerAs a Senior Legal Advisor in the LegalRelationship Manager, Cash Management (Hybrid)
Posted 1 day ago
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A career as a Relationship Manager, Cash Management in the Commercial Banking team at National Bank is to act as a trusted advisor and full-service financial partner for business clients. This job allows you to have a positive impact on the organization through your relationship management skills, business development experience, and deep product knowledge in cash management solutions.
Your job
Your team
Within the Business Banking sector, you are part of a team of experienced financial professionals, reporting to the Senior Manager, Business Banking.
Basic requirements
Skills
Press space or enter keys to toggle section visibility
Communication Diversity & Inclusion Driving Results Emotional Intelligence Teamwork Accountability Client-focused Empathy Initiative Learning Agility Resiliency Humility Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Come live your ambitions with us! Une carrière en tant que ConseillerAs a Senior Legal Advisor in the LegalGestionnaire des relations clients | Customer Relationship Manager
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Job Description
**Veuillez noter qu'il s'agit d'un contrat de 1 an avec possibilité de prolongation et/ou de permanence.
Mandat:
Relevant du chef de service, le gestionnaire de relation client est responsable de soutenir le gestionnaire dans le développement continu de clients existants et potentiels Delmar. Le candidat sera responsable de communiquer efficacement avec les clients de Delmar par téléphone, par écrit et en personne pour maintenir la satisfaction du client et à assurer que les objectifs et les cibles de l'entreprise sont respectés. D'autres tâches incluent répondre aux besoins des clients, la gestion des appels d'examen des clients, selon les demandes de l'entreprise.
Exigences:
• Un minimum de 2 ans d’expérience dans les ventes internes ou dans un domaine connexe
• Connaissances de l'industrie d'expédition de fret
• Diplôme collégial dans le domaine des affaires ou dans un domaine connexe; Baccalauréat un atout
• Voyager peut être nécessaire
Ce que vous offrez:
• Maîtriser l'établissement de rapports et développer de solides relations avec des clients potentiels et des contacts clés
• Capacité à sonder les bonnes questions, écouter attentivement et comprendre les besoins des clients
• Capable de travailler en équipe, ainsi que, de manière indépendante
• Excellentes compétences en communication, bilingue en français et en anglais
Ce que nous offrons:
• Un employeur d’opportunité égale
• Rémunération concurrentielle
• Régime complet d’assurances de soins dentaires et de santé
• Programme de remboursement des frais de bien-être des employés
___
**Please Note: This is a one year contract with the possibility of extension and/or permanency
Mandate:
Reporting to the department manager, the Customer Relationship Manager is responsible for supporting the Manager in the ongoing development of existing and prospective Delmar customers. The candidate will be responsible for communicating effectively with Delmar clients over the phone, in writing, and in person to maintain client satisfaction and to ensure company goals and targets are met. Other duties include responding to customer needs, conducting customer review calls, as per company requests.
Requirements:
• Minimum 2 years' experience in inside sales or in a related field
• Knowledge of freight forwarding industry
• Cegep degree in business or a related field; Bachelor's degree considered an asset
• Travel may be required
What You Offer:
• Proficiency in establishing rapport and developing solid relationships with potential leads and key customer contacts
• Ability to probe the right questions, listen carefully and understand customer’s needs
• Capable of working in a team, as well as, independently
• Excellent communication skills, bilingual in French and English
What We Offer:
• Equal opportunity employer
• Competitive compensation
• Comprehensive health and dental care
• Employee wellness reimbursement program
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Customer Relationship Manager - Real Relationships. Real Flexibility. Real You.
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Job Description
Customer Relationship Manager -Thriving Beyond Limitations - One Conversation at a Time. This remote opportunity is designed for professionals who value meaningful connections and purposeful work.
Are you seeking flexible work opportunities that accommodate Chronic Health Concerns? Join a supportive environment that understands the importance of flexibility, well-being, and autonomy.
What we offer:
*Well-being focus: Personal and Leadership development opportunities.
*Flexible scheduling: Plan your workday around your health needs.
*Patience and Understanding: Progress at a pace that suits you.
*Remote Work: Enjoy the autonomy to manage your own schedule from home.
The Role:
*Comprehensive video training and mentorship provided.
*Flexible part-time or full-time opportunities.
*Engage in meaningful dialogue to support client success and satisfaction.
*Work independently with integrity and initiative.
*Ideal for those seeking stability and long term growth in a supportive environment
Who we're looking for:
*individuals who bring transferable professional skills and maturity to a role that values autonomy, empathy, and purpose.
*Those seeking to align work with personal well-being and meaningful contribution.
Why continue to work?
*Financial stability - performance based income.
*Improved self-esteem
* A renewed sense of purpose and usefulness
*Greater control over your condition
*Opportunities for connection and community
If this sounds like the right fit for you, please continue. Qualified candidates will be contacted with more information and the next steps in our process. Compensation details will be discussed during the interview process.
We are an equal opportunity organization. We celebrate diversity and are committed to creating an inclusive environment for all, including those managing chronic health concerns. Success is based on individual effort and results may vary.