159 Research Manager jobs in Canada

Job Description

12 Month Mat Leave Opportunity

RESEARCH MANAGER —QUANTITATIVE

OVERVIEW

As a full-service market research consultancy, our client is a globally recognized leader in humanistic insights. We have been pioneering the application of Anthropology in marketing and business for over two decades. We leverage our Applied Anthropology Thinking (AAT)™ approach to create game-changing business results for our clients around the world through unique, humanistic insights. Central to our approach is the Anthropological principle that 80% of what drives human behavior lives on a subconscious level.

Our client's Quantitative Division executes a variety of studies (ATUs, Journey, Messaging, Segmentation, Demand, etc.) by leveraging AAT to present integrated insights. Oftentimes, quantitative studies integrate with qualitative research.

JOB SUMMARY

The role of the Research Manager—QUANTITATIVE is to provide strategic leadership across all aspects of quantitative market research projects, including project set up, questionnaire development, fieldwork management, debrief writing, and client presentation through to project close. The Research Manager works to identify profoundly rich and deep human behavioural insights either purely from quantitative research results or combined with other sources (such as qualitative or desk research) to drive strategic solutions. Research Managers must be comfortable working in an entrepreneurial fast paced environment and able to clearly verbalize their point of view, as well as like working in a team environment.

CORE COMPETENCIES REQUIRED

Accountability

• Takes personal ownership and responsibility for the quality and timeliness of work commitments. Follows organizational guidelines for work and strives to meet our standard of best work. Demonstrates reliability and integrity daily.

  Strategic Thinking

• Analyzes, synthesizes, and interprets information gathered from a variety of sources to elevate thinking and to ensure successful client results.

  Leadership

• Maintains a professional and positive manner even under changing or uncertain conditions. Works well with a wide range of individuals to lead projects and provide support, coaching, encouragement, and direction.

  Organizational Awareness

• Shows commitment to the company vision and strategic goals by acting in accordance with organizational expectations and through having a solid understanding of the internal environment/culture. Uses knowledge of any existing procedures to solve issues and

  accomplish goals.

• Works positively and effectively with others to reach a common goal. Participates actively in group activities and collaboration fostering a team environment.

  ESSENTIAL SKILLS REQUIRED

  Communication & Presentation Skills

• Expresses and transmits information with consistency, clarity, and confidence
• Ability to communicate with ease both in written and verbal form
• Demonstrates active listening techniques to effectively understand, interpret outcomes, and formulate next steps
• Is keenly aware of the audience in a meeting, and calibrates tone and content to connect with the participants
• Understands implications of the content, and the way in which content is presented
• Delivers prepared presentations to clients, presents ideas in a compelling way and answers straightforward questions

  Project Management

• Effectively runs multiple projects within timelines
• Ability to prioritize workflow to meet project deliverables
• Leads projects
• Acts as day-to-day primary point of contact with clients

  Client Management

• Understands and manages client expectations and ensures they are met through execution and deliverables
• Proactively manages client needs without client or Senior Management prompting
• Actively problem solves to overcome challenges and develops win/win solutions for client and Agency
• Ensures timely communication with clients
• Builds client relationships that instills confidence and trust

  Questionnaire Development

• Ability to deconstruct a client needs/objectives into the required knowledge areas to pursue and develop client-ready questionnaires
• Translated qualification criteria into a clear and focused Screener section
• If needed, integrates analytical techniques appropriately
• Can explain questionnaire set-up and flow to client
• Pre-identifies potential risks for adverse event reporting within the questionnaire

  Fieldwork Management

  Collaborates with external vendors to…

• Ensure the programming of the survey is accurate by testing the link
• Monitor soft launch, and checks soft launch data for quality and accuracy
• Monitor full field launch by analyzing the qualification rates of respondents. If screener bottlenecks are identified, builds recommendations for screener adjustments and negotiates them with the client
• Monitor adverse events, and if needed reports them to the client by using their processes

  Data Analysis and Synthesis Collaborates with external vendors to…

• Develop an Analysis Plan based on key strategic variables in the questionnaire approved by VP, Quantitative and/or client
• Run partial Data Tables during fieldwork
• Finalize Data Tables by integrated open-ended coding
• Build Advanced Analytics deliverables
• Build data slide shells, and populate with final data

  Debrief Writing

• Manages the debrief writing process, including brainstorm meetings, in a timely manner
• Leverages Strategic Oversight (SO) as required
• Visualizes concepts or insights in an impactful way
• Contributes to elevating all debriefs with strategic thought
• Ability to work independently with templated debriefs

  SPECIFIC ROLE REQUIREMENTS

  EDUCATION

Minimum bachelor's degree in life or applied sciences, business, or marketing

EXPERIENCE

Proven experience (2+ years) in QUANTITATIVE market research, with a focus on the
pharmaceutical industry.

TECHNICAL SKILLS

Medium to Advanced proficiency in Microsoft
Excel, Outlook, Power Point, and Word

TRAVEL REQUIREMENTS

• Valid passport
• Must be eligible to work in Canada and/or the US
• Some travel may required for project work, e.g., client presentations

LANGUAGES• Fluent in written and verbal English
• Fluency in a secondary language is an asset – particularly French

LOGISTIC REQUIREMENT

Hybrid work structure - remote and 2 days in-
office.

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at our company are considered without regard to any protected category including but not limited to, race, colour, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

R equire accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to . We are committed to working with you to best meet your needs.

Job Description

CWD designs, markets & sells the highest performing consumer electronics that are smart, simple, and stylish. From high fidelity turntables to wireless video connectivity systems, we create innovative products that empower people. Our success is measured in our customer satisfaction ratings and dedicated following. We have been in business since 1961 and our creations can be found in millions of homes. Together in teams, as a company, as a community, we are committed to Creating What’s Different!

CWD is looking for a Research & Development Manager to join our exceptionally talented and collaborative team! Reporting to the CEO at our Niagara Falls location, the successful candidate will be responsible for setting the strategic direction for Research & Development, overseeing both the New Product Development (NPD) Manager and the Quality Team, and ensuring that new products align with business objectives and market opportunities. This role requires a visionary leader who can drive category strategy, optimize product development processes, and enhance quality assurance to maintain a competitive edge.

If you are someone that likes a challenge and are continuously striving for excellence, then this is the perfect opportunity for you!

What We Offer:

• Full comprehensive benefits (dental, medical and eye) 80/20 split-family coverage
• Annual Bonus
• Annual professional development fund
• RRSP Match
• Fitness incentives
• Team events
• 50% off on CWD brands
• Relocation expense

• Oversee and provide strategic leadership to the New Product Development Manager and the Quality Team.
• Empower the team by aligning departmental goals with corporate objectives and sharing the broader business strategy.
• Develop annual department objectives that integrate category strategy, product innovation, and quality improvements.
• Establish clear priorities, ensure alignment across teams, and maintain focus on strategic goals.
• Drive collaboration across departments as the key stakeholder for product and category strategy.
• Mentor team leaders by identifying skill gaps, providing development plans, and conducting performance reviews.
• Optimize efficiency through process automation and continuous improvement initiatives.

• Create category and product plans for our brands (Fluance, Electrohome, Nyrius and Magnasonic) based on a thorough review and understanding of consumer needs, competitor offerings, lessons learned, customer/professional reviews and other data
• Guide the NPD Manager in aligning product development initiatives with category strategy and corporate goals.
• Review financial and market performance data (e.g., margin analysis, sales trends, product performance) to inform strategic decisions.
• Collaborate with Marketing to ensure effective product positioning and brand differentiation.
• Oversee the submission and maintenance of product patents and brand trademarks.

• Set the strategic vision for new product development, ensuring alignment with business growth objectives.
• Work closely with the NPD Manager to establish and maintain the annual product pipeline.
• Oversee high-level decision-making for NPD projects, ensuring resources are allocated effectively to achieve business objectives.
• Ensure that all products meet the highest performance and user experience standards while maintaining profitability.
• Support the NPD Manager in overcoming development challenges and ensuring milestones are met.
• Ensure all products sold internationally comply with regional safety regulations and certification requirements, including proper application of safety certifications and royalties during development.
• Evaluate and select the best suited technologies for each new product development project.
• Achieve profit margin targets for each product in development by negotiating costs and managing other costs (logistics, amortization, etc.).

• Develop and maintain high-level partnerships with key suppliers, engineering firms, and manufacturing partners.
• Lead negotiations on pricing, terms, and agreements with vendors.
• Oversee vendor performance and ensure alignment with long-term business strategy.

• Set quality assurance objectives and oversee defect rates, return rates, and overall product performance.
• Collaborate with the Quality Team to drive improvements in product reliability and compliance.
• Take a hands-on approach in addressing complex quality issues and product testing when necessary.
• Oversee the development of quality control documentation and ensure effective production audits.

• Develop and monitor annual department budget
• Organize and plan business trips throughout the year to meet with overseas vendors and attend trade shows
• Undertake additional duties as assigned to achieve the objectives and company goals

• University degree in Business, Marketing, Electronics Engineering, or a related field.
• 7-10 years of experience in product management, category strategy, or R&D leadership.
• 7-10 years of experience in project management and vendor relations.
• 7 years of experience in market research and competitive analysis.
• 5+ years of experience leading product development teams and managing team leaders.
• 5+ years of vendor management experience, including contract negotiations.
• 5 years demonstrated experience in consumer electronics hardware.
• Strategic thinker with strong analytical and problem-solving skills.
• Excellent communication, negotiation, and leadership abilities.
• Ability to manage multiple projects and drive strategic initiatives.
• Willing to travel to business partners in United States, Canada, Hong Kong, Taiwan, Japan, Europe and other locations as required (2-4 times per year) as well as industry trades shows (2-4 times per year).
• Proficiency in Microsoft Office and project management software (e.g., ClickUp).

• You have experience managing multiple product categories
• You have your PMP designation or Six Sigma designation

This is a full-time permanent role working 40 hours a week on-site. Our hours of operation are 8:15am to 5:00pm Monday to Friday.
 

If the above interests you, then apply to join our fast paced, creative, and energetic team!

CWD is an equal opportunity employer and is dedicated to creating a diverse and inclusive work environment. We are committed to providing accommodation for people with disabilities throughout the recruitment process, and upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Applicants must make their accommodation needs known upon requests for interviews.

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Job Description

About Us:

How many companies can say they’ve been in business for over 177 years!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Alberta, Canada preferably in Calgary.

What’s the role?

The Account Manager is a technical sales role focused on consultative selling and delivering end-to-end solutions in life and material sciences. Success requires strong microscopy product knowledge, workflow expertise, and exceptional customer support to meet sales targets and build long-term relationships in academic (Neuroscience, Cell Biology, Cancer Biology, Core Laboratories, Infectious Disease), pharmaceutical, and biotech environments. Creative problem solving, tenacity, team player, self-motivation, skilled negotiation, time management, interpersonal skills and leadership are a few traits for success in this role.

Sound Interesting?

Here’s what you’ll do:

• Follow-up with customers (email/phone calls) with “sense of urgency” (within 24 hours) on leads received from business development team. Track, convert or disqualify leads in CRM in a timely manner (within seven days).
• Use ZSP and Challenger sales techniques to qualify leads and opportunities and advance them to completion; the primary sales function requires IG (information gathering)-1 (customer needs, budgets, timeline assessment) capability across the entire portfolio (product, application, and functionality), and full responsibility for non-Systems as defined (including strong presentation skills for information sharing (IS), both in-lab as well as online/remote).
• Drive discussion and demonstrate technical competency in discussions and during demonstrations on the core light-microscopy portfolio.
• Initiate, control and drive a sales motion from answering leads, through IG/IS and close of the sale, and lead by influence to ensure team effectiveness with Product and Applications Sales Specialist (PASS) and other direct and Business Partner colleagues.
• Regular and detailed CRM Maintenance to ensure a funnel is current with all opportunities properly characterized, key fields maintained to ensure forecasting is accurate at a regular interval set by the Head of Sales and RSM (weekly/biweekly).
• Maximal usage of Customer face-to-face interactions (75% onsite in non-COVID environment) related to selling, support, relationship development, and customer retention, including the customer’s functional partners such as procurement, departmental supervisors, and all key contributors to the customer’s success within their organization.
• Seek active feedback, sales strategy and coaching from Head of Sales & PASS Managers and colleagues on sales motions and team dynamics.
• Initiate, coordinate, and drive business development activities e.g., organizing lunch & learns, product demonstrations and workshops (separate from Roadshows organized by the marketing) to maintain campus presence and generate new leads.
• Works to establish expectations with the customer and supports them as their advocate when things do not go as planned.
• Generate quotes and proposals which are technically accurate, meet the demands/needs of the customer applications and create value for the customer.
• Establish a working relationship with the back-office Sales Support Administrator and Logistics Coordinator to streamline booking orders and delivery of systems.
• Coordinate with PASS and Service stakeholders (CSE, RFSM, PASS, PASS Manager) and customers for a successful installation to ensure Customer Acceptance Certificate is signed off prior to training.
• Complete the CPO (Customer Perfect Order) form within 30 days (unless not possible) for each qualifying order.
• Exhibits appropriate care and handling of demo equipment and follow receiving and on-time return procedures.
• Responsible for your personal safety when visiting labs and institutions by understanding the basics of lab behavior and an awareness of risks.
• Actively engages in personal development (leverages the content available on the ZEISS CurioZ online training portal, as well as self-inspired development of knowledge as it relates to the role).

About Us:

How many companies can say they’ve been in business for over 177 years!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Alberta, Canada preferably in Calgary.

What’s the role?

The Account Manager is a technical sales role focused on consultative selling and delivering end-to-end solutions in life and material sciences. Success requires strong microscopy product knowledge, workflow expertise, and exceptional customer support to meet sales targets and build long-term relationships in academic (Neuroscience, Cell Biology, Cancer Biology, Core Laboratories, Infectious Disease), pharmaceutical, and biotech environments. Creative problem solving, tenacity, team player, self-motivation, skilled negotiation, time management, interpersonal skills and leadership are a few traits for success in this role.

Sound Interesting?

Here’s what you’ll do:

• Follow-up with customers (email/phone calls) with “sense of urgency” (within 24 hours) on leads received from business development team. Track, convert or disqualify leads in CRM in a timely manner (within seven days).
• Use ZSP and Challenger sales techniques to qualify leads and opportunities and advance them to completion; the primary sales function requires IG (information gathering)-1 (customer needs, budgets, timeline assessment) capability across the entire portfolio (product, application, and functionality), and full responsibility for non-Systems as defined (including strong presentation skills for information sharing (IS), both in-lab as well as online/remote).
• Drive discussion and demonstrate technical competency in discussions and during demonstrations on the core light-microscopy portfolio.
• Initiate, control and drive a sales motion from answering leads, through IG/IS and close of the sale, and lead by influence to ensure team effectiveness with Product and Applications Sales Specialist (PASS) and other direct and Business Partner colleagues.
• Regular and detailed CRM Maintenance to ensure a funnel is current with all opportunities properly characterized, key fields maintained to ensure forecasting is accurate at a regular interval set by the Head of Sales and RSM (weekly/biweekly).
• Maximal usage of Customer face-to-face interactions (75% onsite in non-COVID environment) related to selling, support, relationship development, and customer retention, including the customer’s functional partners such as procurement, departmental supervisors, and all key contributors to the customer’s success within their organization.
• Seek active feedback, sales strategy and coaching from Head of Sales & PASS Managers and colleagues on sales motions and team dynamics.
• Initiate, coordinate, and drive business development activities e.g., organizing lunch & learns, product demonstrations and workshops (separate from Roadshows organized by the marketing) to maintain campus presence and generate new leads.
• Works to establish expectations with the customer and supports them as their advocate when things do not go as planned.
• Generate quotes and proposals which are technically accurate, meet the demands/needs of the customer applications and create value for the customer.
• Establish a working relationship with the back-office Sales Support Administrator and Logistics Coordinator to streamline booking orders and delivery of systems.
• Coordinate with PASS and Service stakeholders (CSE, RFSM, PASS, PASS Manager) and customers for a successful installation to ensure Customer Acceptance Certificate is signed off prior to training.
• Complete the CPO (Customer Perfect Order) form within 30 days (unless not possible) for each qualifying order.
• Exhibits appropriate care and handling of demo equipment and follow receiving and on-time return procedures.
• Responsible for your personal safety when visiting labs and institutions by understanding the basics of lab behavior and an awareness of risks.
• Actively engages in personal development (leverages the content available on the ZEISS CurioZ online training portal, as well as self-inspired development of knowledge as it relates to the role).

Job Description

About Us:

How many companies can say they’ve been in business for over 177 years!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Alberta, Canada preferably in Calgary.

What’s the role?

The Account Manager is a technical sales role focused on consultative selling and delivering end-to-end solutions in life and material sciences. Success requires strong microscopy product knowledge, workflow expertise, and exceptional customer support to meet sales targets and build long-term relationships in academic (Neuroscience, Cell Biology, Cancer Biology, Core Laboratories, Infectious Disease), pharmaceutical, and biotech environments. Creative problem solving, tenacity, team player, self-motivation, skilled negotiation, time management, interpersonal skills and leadership are a few traits for success in this role.

Sound Interesting?

Here’s what you’ll do:

• Follow-up with customers (email/phone calls) with “sense of urgency” (within 24 hours) on leads received from business development team. Track, convert or disqualify leads in CRM in a timely manner (within seven days).
• Use ZSP and Challenger sales techniques to qualify leads and opportunities and advance them to completion; the primary sales function requires IG (information gathering)-1 (customer needs, budgets, timeline assessment) capability across the entire portfolio (product, application, and functionality), and full responsibility for non-Systems as defined (including strong presentation skills for information sharing (IS), both in-lab as well as online/remote).
• Drive discussion and demonstrate technical competency in discussions and during demonstrations on the core light-microscopy portfolio.
• Initiate, control and drive a sales motion from answering leads, through IG/IS and close of the sale, and lead by influence to ensure team effectiveness with Product and Applications Sales Specialist (PASS) and other direct and Business Partner colleagues.
• Regular and detailed CRM Maintenance to ensure a funnel is current with all opportunities properly characterized, key fields maintained to ensure forecasting is accurate at a regular interval set by the Head of Sales and RSM (weekly/biweekly).
• Maximal usage of Customer face-to-face interactions (75% onsite in non-COVID environment) related to selling, support, relationship development, and customer retention, including the customer’s functional partners such as procurement, departmental supervisors, and all key contributors to the customer’s success within their organization.
• Seek active feedback, sales strategy and coaching from Head of Sales & PASS Managers and colleagues on sales motions and team dynamics.
• Initiate, coordinate, and drive business development activities e.g., organizing lunch & learns, product demonstrations and workshops (separate from Roadshows organized by the marketing) to maintain campus presence and generate new leads.
• Works to establish expectations with the customer and supports them as their advocate when things do not go as planned.
• Generate quotes and proposals which are technically accurate, meet the demands/needs of the customer applications and create value for the customer.
• Establish a working relationship with the back-office Sales Support Administrator and Logistics Coordinator to streamline booking orders and delivery of systems.
• Coordinate with PASS and Service stakeholders (CSE, RFSM, PASS, PASS Manager) and customers for a successful installation to ensure Customer Acceptance Certificate is signed off prior to training.
• Complete the CPO (Customer Perfect Order) form within 30 days (unless not possible) for each qualifying order.
• Exhibits appropriate care and handling of demo equipment and follow receiving and on-time return procedures.
• Responsible for your personal safety when visiting labs and institutions by understanding the basics of lab behavior and an awareness of risks.
• Actively engages in personal development (leverages the content available on the ZEISS CurioZ online training portal, as well as self-inspired development of knowledge as it relates to the role).

About Us:

How many companies can say they’ve been in business for over 177 years!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Alberta, Canada preferably in Calgary.

What’s the role?

The Account Manager is a technical sales role focused on consultative selling and delivering end-to-end solutions in life and material sciences. Success requires strong microscopy product knowledge, workflow expertise, and exceptional customer support to meet sales targets and build long-term relationships in academic (Neuroscience, Cell Biology, Cancer Biology, Core Laboratories, Infectious Disease), pharmaceutical, and biotech environments. Creative problem solving, tenacity, team player, self-motivation, skilled negotiation, time management, interpersonal skills and leadership are a few traits for success in this role.

Sound Interesting?

Here’s what you’ll do:

• Follow-up with customers (email/phone calls) with “sense of urgency” (within 24 hours) on leads received from business development team. Track, convert or disqualify leads in CRM in a timely manner (within seven days).
• Use ZSP and Challenger sales techniques to qualify leads and opportunities and advance them to completion; the primary sales function requires IG (information gathering)-1 (customer needs, budgets, timeline assessment) capability across the entire portfolio (product, application, and functionality), and full responsibility for non-Systems as defined (including strong presentation skills for information sharing (IS), both in-lab as well as online/remote).
• Drive discussion and demonstrate technical competency in discussions and during demonstrations on the core light-microscopy portfolio.
• Initiate, control and drive a sales motion from answering leads, through IG/IS and close of the sale, and lead by influence to ensure team effectiveness with Product and Applications Sales Specialist (PASS) and other direct and Business Partner colleagues.
• Regular and detailed CRM Maintenance to ensure a funnel is current with all opportunities properly characterized, key fields maintained to ensure forecasting is accurate at a regular interval set by the Head of Sales and RSM (weekly/biweekly).
• Maximal usage of Customer face-to-face interactions (75% onsite in non-COVID environment) related to selling, support, relationship development, and customer retention, including the customer’s functional partners such as procurement, departmental supervisors, and all key contributors to the customer’s success within their organization.
• Seek active feedback, sales strategy and coaching from Head of Sales & PASS Managers and colleagues on sales motions and team dynamics.
• Initiate, coordinate, and drive business development activities e.g., organizing lunch & learns, product demonstrations and workshops (separate from Roadshows organized by the marketing) to maintain campus presence and generate new leads.
• Works to establish expectations with the customer and supports them as their advocate when things do not go as planned.
• Generate quotes and proposals which are technically accurate, meet the demands/needs of the customer applications and create value for the customer.
• Establish a working relationship with the back-office Sales Support Administrator and Logistics Coordinator to streamline booking orders and delivery of systems.
• Coordinate with PASS and Service stakeholders (CSE, RFSM, PASS, PASS Manager) and customers for a successful installation to ensure Customer Acceptance Certificate is signed off prior to training.
• Complete the CPO (Customer Perfect Order) form within 30 days (unless not possible) for each qualifying order.
• Exhibits appropriate care and handling of demo equipment and follow receiving and on-time return procedures.
• Responsible for your personal safety when visiting labs and institutions by understanding the basics of lab behavior and an awareness of risks.
• Actively engages in personal development (leverages the content available on the ZEISS CurioZ online training portal, as well as self-inspired development of knowledge as it relates to the role).

Job Description

About Us:

How many companies can say they’ve been in business for over 177 years!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Alberta, Canada preferably in Calgary.

What’s the role?

The Account Manager is a technical sales role focused on consultative selling and delivering end-to-end solutions in life and material sciences. Success requires strong microscopy product knowledge, workflow expertise, and exceptional customer support to meet sales targets and build long-term relationships in academic (Neuroscience, Cell Biology, Cancer Biology, Core Laboratories, Infectious Disease), pharmaceutical, and biotech environments. Creative problem solving, tenacity, team player, self-motivation, skilled negotiation, time management, interpersonal skills and leadership are a few traits for success in this role.

Sound Interesting?

Here’s what you’ll do:

• Follow-up with customers (email/phone calls) with “sense of urgency” (within 24 hours) on leads received from business development team. Track, convert or disqualify leads in CRM in a timely manner (within seven days).
• Use ZSP and Challenger sales techniques to qualify leads and opportunities and advance them to completion; the primary sales function requires IG (information gathering)-1 (customer needs, budgets, timeline assessment) capability across the entire portfolio (product, application, and functionality), and full responsibility for non-Systems as defined (including strong presentation skills for information sharing (IS), both in-lab as well as online/remote).
• Drive discussion and demonstrate technical competency in discussions and during demonstrations on the core light-microscopy portfolio.
• Initiate, control and drive a sales motion from answering leads, through IG/IS and close of the sale, and lead by influence to ensure team effectiveness with Product and Applications Sales Specialist (PASS) and other direct and Business Partner colleagues.
• Regular and detailed CRM Maintenance to ensure a funnel is current with all opportunities properly characterized, key fields maintained to ensure forecasting is accurate at a regular interval set by the Head of Sales and RSM (weekly/biweekly).
• Maximal usage of Customer face-to-face interactions (75% onsite in non-COVID environment) related to selling, support, relationship development, and customer retention, including the customer’s functional partners such as procurement, departmental supervisors, and all key contributors to the customer’s success within their organization.
• Seek active feedback, sales strategy and coaching from Head of Sales & PASS Managers and colleagues on sales motions and team dynamics.
• Initiate, coordinate, and drive business development activities e.g., organizing lunch & learns, product demonstrations and workshops (separate from Roadshows organized by the marketing) to maintain campus presence and generate new leads.
• Works to establish expectations with the customer and supports them as their advocate when things do not go as planned.
• Generate quotes and proposals which are technically accurate, meet the demands/needs of the customer applications and create value for the customer.
• Establish a working relationship with the back-office Sales Support Administrator and Logistics Coordinator to streamline booking orders and delivery of systems.
• Coordinate with PASS and Service stakeholders (CSE, RFSM, PASS, PASS Manager) and customers for a successful installation to ensure Customer Acceptance Certificate is signed off prior to training.
• Complete the CPO (Customer Perfect Order) form within 30 days (unless not possible) for each qualifying order.
• Exhibits appropriate care and handling of demo equipment and follow receiving and on-time return procedures.
• Responsible for your personal safety when visiting labs and institutions by understanding the basics of lab behavior and an awareness of risks.
• Actively engages in personal development (leverages the content available on the ZEISS CurioZ online training portal, as well as self-inspired development of knowledge as it relates to the role).

About Us:

How many companies can say they’ve been in business for over 177 years!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Alberta, Canada preferably in Calgary.

What’s the role?

The Account Manager is a technical sales role focused on consultative selling and delivering end-to-end solutions in life and material sciences. Success requires strong microscopy product knowledge, workflow expertise, and exceptional customer support to meet sales targets and build long-term relationships in academic (Neuroscience, Cell Biology, Cancer Biology, Core Laboratories, Infectious Disease), pharmaceutical, and biotech environments. Creative problem solving, tenacity, team player, self-motivation, skilled negotiation, time management, interpersonal skills and leadership are a few traits for success in this role.

Sound Interesting?

Here’s what you’ll do:

• Follow-up with customers (email/phone calls) with “sense of urgency” (within 24 hours) on leads received from business development team. Track, convert or disqualify leads in CRM in a timely manner (within seven days).
• Use ZSP and Challenger sales techniques to qualify leads and opportunities and advance them to completion; the primary sales function requires IG (information gathering)-1 (customer needs, budgets, timeline assessment) capability across the entire portfolio (product, application, and functionality), and full responsibility for non-Systems as defined (including strong presentation skills for information sharing (IS), both in-lab as well as online/remote).
• Drive discussion and demonstrate technical competency in discussions and during demonstrations on the core light-microscopy portfolio.
• Initiate, control and drive a sales motion from answering leads, through IG/IS and close of the sale, and lead by influence to ensure team effectiveness with Product and Applications Sales Specialist (PASS) and other direct and Business Partner colleagues.
• Regular and detailed CRM Maintenance to ensure a funnel is current with all opportunities properly characterized, key fields maintained to ensure forecasting is accurate at a regular interval set by the Head of Sales and RSM (weekly/biweekly).
• Maximal usage of Customer face-to-face interactions (75% onsite in non-COVID environment) related to selling, support, relationship development, and customer retention, including the customer’s functional partners such as procurement, departmental supervisors, and all key contributors to the customer’s success within their organization.
• Seek active feedback, sales strategy and coaching from Head of Sales & PASS Managers and colleagues on sales motions and team dynamics.
• Initiate, coordinate, and drive business development activities e.g., organizing lunch & learns, product demonstrations and workshops (separate from Roadshows organized by the marketing) to maintain campus presence and generate new leads.
• Works to establish expectations with the customer and supports them as their advocate when things do not go as planned.
• Generate quotes and proposals which are technically accurate, meet the demands/needs of the customer applications and create value for the customer.
• Establish a working relationship with the back-office Sales Support Administrator and Logistics Coordinator to streamline booking orders and delivery of systems.
• Coordinate with PASS and Service stakeholders (CSE, RFSM, PASS, PASS Manager) and customers for a successful installation to ensure Customer Acceptance Certificate is signed off prior to training.
• Complete the CPO (Customer Perfect Order) form within 30 days (unless not possible) for each qualifying order.
• Exhibits appropriate care and handling of demo equipment and follow receiving and on-time return procedures.
• Responsible for your personal safety when visiting labs and institutions by understanding the basics of lab behavior and an awareness of risks.
• Actively engages in personal development (leverages the content available on the ZEISS CurioZ online training portal, as well as self-inspired development of knowledge as it relates to the role).

Job Description

Salary:

COMPETITION: 202513

POSITION TYPE: Term

TERM: to March 31 2027 (with possibility of extension funding dependent)

SCHEDULE : Full-time (75 hours bi-weekly)

COMPETITION CLOSE DATE: Open Until Filled

FIRST RESUME REVIEW DATE: Friday, February 21, 2025 at 12:00pm (MT) - See To Apply section below for more information.

ABOUT INUVIALUIT REGIONAL CORPORATION (IRC)

IRC was created in 1984 to represent the Inuvialuit and their rights and benefits obtained under one of Canada's oldest comprehensive land claim agreements. With assets over $1 billion, not including vast land holdings, IRC is responsible for corporate investment, land management, and a broad range of social, cultural, and economic programs and services benefiting Inuvialuit. Its subsidiaries have interests in grocery, manufacturing, property management, transportation, and significant dealings in the oil and gas industry.

Since its inception, IRC has experienced considerable growth and its structure and operations have become increasingly complex. Combining local government and service delivery, community development, investment, and operating business divisions, all managed by a single back office, the organization has an array of complexities for the executive staff to navigate. There is an emphasis on fostering understanding, healing, and resilience in a region brimming with unique social challenges and immense potential for transformative change.

JOB SUMMARY

Under the direction and guidance of the Director of Innovation, Science and Climate Change, the Research Administration & Programs Manager will be responsible for supervising research, programming, administration, outreach and monitoring activities focused on cleaner energy, marine, freshwater, terrestrial, environmental interactions, and climate change issues in the Inuvialuit Settlement Region (ISR). The Research Administration & Programs Manager will plan initiatives, secure funding, manage and evaluate environmental policy related projects to ensure results are applied to operational decision making, planning, programs management and mitigation measures to improve the well-being of Inuvialuit. This position will advise on the development of the Inuvialuit Regional Corporations policy and research programing in response to a changing climate and environment throughout the Inuvialuit Settlement Region (ISR).

This position is also responsible for supervising the staff, successfully acquiring funds to maintain/grow the unit, implement science policy, execute IRCs strategic plan, mobilize knowledge, supporting the development of internal research policies, implementing ethics procedures, overseeing research licensing and foster the next generation of Inuvialuit researchers. All research should advance awareness and understanding of priority issues requiring deeper insight and understanding for enhanced policy decisions.

QUALIFICATIONS

Applicants must be/have:

Education:

At least a Masters degree in environmental or related field.

o PhD degree in a related field preferred

Experience:

At least 5 years of project management experience (PMI designation preferred);

At least 5 years experience in financial management, planning, forecasting and reporting;

At least 2 years of direct supervisory experience;

At least 2 years of experience producing policy documents, action plans and other reports with a focus on non-technical audiences;

Experience working with Indigenous communities and organizations

Additional Qualifications:

Working knowledge of the Inuvialuit Settlement Region;

Demonstrated proficiency working with computers (e.g., Microsoft Suite, InDesign etc.);

Excellent written and verbal communication skills, strong networking skills;

Highly motivated, analytical, dependable, independent with a strong work ethic;

Excellent organizational skills with the ability to coordinate multiple projects simultaneously;

Reliable and willing to work with minimum supervision;

Must be willing to travel, particularly within the Inuvialuit Settlement Region. Adverse weather conditions may be encountered at different times during the year.

The Incumbent must be flexible and creative in finding solutions to issues that arise.

Please refer to the job description for a full list of duties and qualifications.

TO APPLY

Please submit your resume and cover letter by pressing the Apply for This Job button at the top right of this web page and follow the application steps.

We encourage timely submissions of applications as candidates will be actively reviewed and the interview process may begin prior to the closing date.

ADDITIONAL INFORMATION

• Priority consideration is given to beneficiaries of the Inuvialuit Final Agreement (IFA); please identify in your application if you are a beneficiary of the IFA.
• The position requires the completion of a satisfactory Criminal Record Check.
• The position requires the completion of a satisfactory Vulnerable Sector Check.
• This role is based in our Inuvik office. We offer relocation support for the selected candidates.
• An eligibility list may be established for hiring for similar positions based on performance in this competition.
• Casual or term positions may be considered for future conversion to indeterminate status.
• Applicants who do not meet all qualifications are encouraged to apply and may be considered for appointment at a lower level with a development plan.
• If you have a disability that requires an accommodation during any stage of our recruitment process, please contact us at to let us know how we can assist you.
• We would like to thank everyone in advance for applying as only those shortlisted will be contacted.

WHAT WE OFFER

• Competitive Salary: We recognize and reward talent with a competitive salary structure.
• Professional Development: We invest in your growth through ongoing training and development opportunities.
• Competitive Benefits: We provide eligible employees with a competitive benefits package, which includes extended health care; dental care; life, critical illness, and accident insurance; travel medical insurance; sick leave; and long-term disability.
• Wellness Benefits: We provide all employees with access to an employee and family assistance program.
• Retirement Benefits: We provide eligible employees with a Defined Contribution Pension Plan where IRC matches contributions of up to 5% of annual salary.
• Vacationbenefits: We provide eligible employees with 4 weeks of annual vacation time to start.

For more information about our organization, go to

Human Resources
Inuvialuit Regional Corporation
E-mail: | Telephone: | Web: irc.inuvialuit.com

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