20 Resident Liaison jobs in Canada
Resident Services Coordinator
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Job Description
Salary: $51,000 to $55,000
Join Onward: Transforming Lives through Affordable Housing and Community Engagement
At Onward, we stand for more than just housing; we represent affordability, community, and the fostering of personal growth. Our commitment to creating affordable homes and empowering individuals to thrive is what drives us. With over five decades of history, Onward stands as a leading not-for-profit dedicated to affordable housing in Calgary.
Our Mission: Onward focuses on creating, renovating, and expertly managing properties to provide homes for over 3,000 residents, predominantly with lower incomes. We work closely with over 50 social service agencies to introduce residents who require support. Our buildings, spread across the city, cater to individuals, families, seniors, Indigenous persons, newcomers to Canada, and others who benefit from personalized agency support for various needs, including mental health, addictions, and mobility challenges.
Our People, Our Strength: To fulfill our mission, we rely on an exceptional team of dedicated employees. We seek team members who value results, leadership, and inclusive practices, believing in the power of collaboration and demonstrating courage where needed.
If you resonate with our vision and share our values, we invite you to join us on our mission to make a meaningful difference in people's lives.
What we need from this role
The Resident Services Coordinator is tasked with maintaining positive resident relations through exceptional customer service, resolving resident concerns, and fostering positive relationships with support agencies. Additionally, this role plays a key part in minimizing vacancies by ensuring timely leasing of vacant units and collaborating with Area Manager, Resident Services to develop and implement lease-up strategies for new properties.
Responsibilities include:
Customer Service - Resident and Partner Liaison:
- Providing positive and effective communication with residents, partner agencies, staff, and external stakeholders.
- Serving as the primary point of contact for residents and partner agencies for various tenancy matters and encouraging resolutions before escalation.
Resident Activities:
- Processing all lease applications and providing recommendations for approval.
- Handling the preparation and processing of move-in and move-out packages.
- Conducting showings, move-in, and move-out inspections.
- Maintaining a rent collection rate that meets or exceeds performance targets.
Administrative:
- Creating, updating, and maintaining various reports related to residents, agencies, arrears, vacancies, and other relevant information.
What you bring
To be successful in this role, you will need to have the following:
- A clear criminal background check/vulnerable sector check
- A valid drivers license and a reliable vehicle
- A high school diploma or the equivalent
- Solid MS Office suite skills
- Strong communication and teamwork skills, as well as great attention to detail
- Minimum 2 years experience in a progressively responsible customer service / administrative role with an emphasis on front-line customer service
- Display respect for diverse cultures
- Possess skills required to handle difficult situations effectively in response to a variety of concerns and requests for customer service
- Must be organized and have a high level of accuracy
- Must be able to work independently with minimal supervision
- Sound knowledge of the Residential Tenancies Act.
You will have an advantage over other candidates if you also have:
- Direct experience working with vulnerable populations
- Experience working with a not-for-profit (bonus points if it was a housing organization)
- Yardi software skills
Working environment, conditions and physical demands
The position entails moderate physical activity such as property visits, alongside computer and desk work. The work environment may occasionally be stressful due to handling sensitive situations, managing competing priorities, and meeting tight deadlines. Hours are typically 37.5 per week but may vary based on circumstances, occasionally requiring after-hours and weekend work.
Compensation
- A competitive salary
- Potential performance bonus: Up to 5%
- Initial vacation entitlement of three weeks
- Comprehensive benefits package including a health spending account
- RRSP featuring an automatic 5% contribution from Onward and an additional 2% contribution with a matching component
- Five flex days per year
- A dynamic and supportive work environment where your actions make a real impact in the community
- A competitive salary
Our Commitment
Our commitment to diversity, equity, and inclusion ensures equal opportunities for all applicants; we encourage individuals from all backgrounds to apply.
Thank you for your interest in Onward!
Join us to make a significant impact in Calgary's community and housing sector! Follow us on LinkedIn, Facebook, and Twitter to discover more about our ongoing work and plans for the future.
Resident Services Manager
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Job Description
Description
The Company
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical and dental coverage, career training, and support for continued professional development.
Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.
Job Description
Reporting to the Property Manager, the Residential Manager carries out the administration and execution of the day-to-day services and strategies in all assigned residential property enterprises. The Residential Manager is a highly responsible individual who enjoys a variety of operations and project management tasks all while ensuring a high level of customer service is maintained at all times
Essential Duties & Responsibilities
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
Leasing
- Responsible for ensuring all property management policies, procedures, and operations are executed to FirstService Residential Standards
- Oversee and participate in the full leasing process; providing training to supports and teams as needed
- Maintain a comprehensive and up to date knowledge of the property, including availability, vacancy, suite layouts, common areas, amenities, parking, etc
- Inspect all vacant suites weekly to ensure they are in Rent Ready condition
- Develop all leads including telephone and email inquiries within three hours of being received with an objective to converting to “personal tours”; conduct “personal tours” with the prospective resident outlining the features and benefits of the area, property, and the value of living at the property.
- Ensure rental applications are complete and information is accurately entered into Yardi for final approval from Property Manager within 12 hours of receipt of application
- Conduct income verification and reference verification on applications
- Conduct credit checks using RentCheck
- Advise applicants within a timely manner of status of application
- Facilitate the signing of all leases, schedules, assignments and addendums
- Manage the renewal and retention program
Marketing
- Assist Marketing Manager with execution of property marketing and leasing plan
- Conduct regular market research surveys and provide input on pricing and strategy with a goal of maximizing revenue and minimizing vacancy loss
- Provide key input into the marketing program and maintain all marketing material to ensure it is up to date and current; be available to attend marketing campaigns such as open houses.
- Attend Community events to continue to build strong relationships within the community.
Customer Service
- Practice excellent resident relations through regular resident visits to ensure concerns and complaints are dealt with in a timely, professional manner to ensure long-term tenancies.
- Handle resident concerns an inquiries with a goal of 100% satisfaction.
- Respond to all resident inquiries concerns within a 48 hour window
- Foster a strong customer service culture amongst all team members
- Ensure resident move-ins and move-outs are efficient, timely and ensuring diligence on recoveries.
Supervisory Responsibility
- Up to 5 Team Members
Education & Experience
- High School Graduate; Post-Secondary Education or industry experience required
- Resident Tenancies Act knowledge required
- ARM designation an asset but not required
- CPM designation an asset but not required
- RECA License in Property Management an asset but not required
- Excellent customer service skills with at least five years of customer service work.
- Minimum three years’ experience in a fast paced office environment.
- Intermediate knowledge of MS Office and aptitude to learn new software programs.
- Experience using Yardi is an asset
Knowledge, Skills & Proficiencies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Work effectively in a team environment, with the ability to work independently
- Positive and energetic outlook, with the ability to work effectively under pressure
- Strong interpersonal skills
- Proven organizational skills; able to cope with changing tenant needs and deliver successful results within agreed upon time frames
- Excellent verbal and written communication skills
- Detail oriented; able to resolve problems using facts and sound reasoning
- 5th Class Operator’s License Required and person liable vehicle required.
Administration and Reporting
- Provide updated and accurate vacancy reports to the Property Manager upon request.
- Issue and deliver notices such as violation notice, notice to enter, termination notices by approved method.
- Review weekly availability reports
- Review monthly reports as provided by Property Manager
- Ensure compliance with the Residential Tenancies Act in all procedures.
- Attend Community events to continue to build strong relationships within the community.
Office Management
- Complete administrative support as required, including courier and mail handling
- Maintain digital and physical filing systems within office, Yardi, and MS Teams environment
- Maintain all resident information in accordance with privacy regulations and legislation
- Maintain maintenance of office and kitchen supplies
- Answer all incoming phone calls and emails, including resident maintenance requests
- Create, maintain and manage Resident contacts, work order closeouts and calendar reservations in the community program.
Team Management
- Supervise, coach and train site team at property; ensuring quality and efficiency of work
- Develop and motivate site teams by managing performance to expectations and established standards
- Responsible and accountable for actions and supervision of the team
- Share successes with your team, recognize exemplary performance as it occurs
Maintenance and Building Management
- Effectively schedule month end turnover and suite renovations within the properties, and within a pre-determined timeframe.
- Enter and receive all purchase orders in Yardi
- Actively monitor conditions in suites and common areas
- Monitor and ensure proper and full use of Yardi Mobile Maintenance application by Maintenance Technicians
- Enter Work Orders in Yardi for all tasks to be completed by maintenance team
- Educate residents on availability of resident portal to submit work orders
- Conduct annual, periodic and pre-move inspections and co-ordinate required maintenance work as necessary
- Co-ordinate reservations of elevators for move-ins and move-outs
- Review suites on turnover and determine scope for any work based on established policies and procedures; ensure completed in a timely manner
- Co-ordinate appointments and conduct move-in and move-out inspections
- Ensure preventative maintenance is scheduled with Maintenance Team and external trades
- Assist Maintenance Team with scheduling and supervision of external trades
- Provide access as needed for Maintenance Team and external trades as needed
Accounts Receivable
- Complete rent collection for all residential and commercial units, striving for zero arrears each month
- Record all payments received and provide to corporate deposit desk for entry to Yardi
- Deposit all payments to bank using cheque scanners where possible
- Educate and encourage residents to use ClickPay payment platform
- Monitor aged receivables report weekly for delinquency and collect delinquent rents
- Serve all legal documentation pertaining to non-payment of rent, including any Residential Tenancies Act specific documents as per legislative guidelines
- Assist in filing any legal actions for non payment of rent through the Residential Tenancies Dispute Resolution Service or other prescribed means
- Ensure any and all outstanding debts are sent to collections
Tools & Equipment Used
- Computer
- General Office Equipment
- Cell Phone
- Tablet
Physical Requirements / Working Environment
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential fadmunctions.
- Use of a keyboard
- Phone and face-to-face communication
- Sitting for extended periods of time
- Use of a computer
- General office equipment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
Community Relations Manager
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Job Description
Skeena Gold + Silver Limited is a Canadian mining company with a portfolio of exploration and development projects located in northwest British Columbia, Canada. Our current focus is on the revitalization of the high-grade, past-producing Eskay Creek gold-silver mine. Skeena is committed to leading the industry in reconciliation, diversity, and inclusion and we work in close collaboration with our Indigenous partners, leveraging their traditional knowledge and respect for the land.
As a Skeena employee, you will become part of a dynamic, innovative, and results-driven work environment. Together, alongside colleagues of diverse backgrounds and experience you will help us operate safely, protect the environment, positively contribute to our local communities and build a state of the art mine in Canada. Come join our team to be a part of this amazing opportunity!
Job Title: Community Relations Manager
Reporting directly to the SVP, External Affairs or their designate, this role is responsible for the community relations aspects of Skeena Resources’ projects. The successful candidate will design and implement processes, programs, and communications that deliver positive and sustainable outcomes for communities within Skeena’s area of interest.
The Community Relations Manager serves as the primary community relations resource supporting Skeena’s operational field sites and project development activities. The role involves direct engagement with local organizational partners, municipal governments, and stakeholder groups to develop and execute community relations programs aligned with Skeena’s mission, vision, and values.
Responsibilities (including but not limited to):
Community Relationship Management
- Continuously improve Skeena’s overall relationship with local communities, in keeping with our stated principles and values.
- Develop and implement community relationship strategies and programs that align with Skeena’s values and principles, and support positive brand recognition within Skeena’s catchment of communities of interest.
- Develop a network of influential community contacts within Skeena’s catchment of communities of interest.
Team Leadership & Management
- Carry out management functions for the Community Relations team.
- Identify human resource needs and support the recruitment and retention of team members.
- Develop annual performance objectives and budgets.
- Track performance and budgets and report to senior management.
- Develop and implement measures for the continual improvement of Community Relations functions.
- Support and motivate Community Relations team members to achieve annual performance goals.
- Develop and implement professional development goals for team members.
Communications & Public Engagement
- Participate in and support public communications efforts of the company; review deliverables to ensure alignment with local community expectations and interests.
- Participate in presentations to community groups and municipal governments regarding Skeena operations and future plans.
Internal Collaboration & Support
- Support Skeena’s Human Resources and People & Culture teams to develop strong tracking, analytics, and reporting of employment diversity metrics.
- Provide information to internal teams on community engagement activities including donations, partnership opportunities, outreach programs, training initiatives, and business opportunities.
- Inform Senior Management of any grievances or unresolved issues identified by local community residents, including barriers to employment.
- Make recommendations to the Human Resources team regarding workplace retention of local community residents.
- Support the internal and external reporting of social performance obligations and commitments.
The Ideal Candidate
Education / Qualifications
- Bachelor’s Degree or equivalent experience in business administration, social sciences, sustainable community development, social work, sustainability, public health, participatory research, and/or economic development may be considered.
Experience / Skills
- Minimum of 10 years of direct experience in rural communities within Skeena’s catchment of Communities of Interest
- Must have past experience in Mining or other resource extraction industry
- Knowledge and understanding of the culture and history of Northern B.C. Indigenous Nations
- Knowledge of relevant approaches and methodologies with a detailed understanding of social and community issues
- Excellent interpersonal communication skills, which includes being comfortable and effective at communicating complex technical knowledge and concepts to other staff, clients, regulatory agencies, and project stakeholders
- Excellent written, and verbal communication, and interpersonal skills, including active listening, public speaking, and dialogue
- Proven ability to identify and manage social risks
- Demonstrated planning, organizing, meeting facilitation and program design experience
- High degree of initiative, self-motivation, accountability, and independent judgment
- Familiarity with relevant BC and federal legislation and regulations (e.g., WorkSafeBC guidelines, Mines Act, Occupational Health and Safety Legislation)
- Adaptable to change, ability to operate in less than perfect conditions and with less than perfect information at times;
- Ability to work with minimal guidance (Must be self-directed)
- Actively seek opportunities to recognize health and safety hazards, resolve safety issues, and work to mitigate associated risks in the workplace
- Must be able to travel independently and safely to remote communities in Northwest BC
Work Location & Conditions
This position will be based out of the successful candidate’s point of hire (home office) and will require frequent travel to communities in Northwestern British Columbia, including Telegraph Creek, Dease Lake, Iskut, Hwy 16 communities from Smithers to Terrace, and Prince George.
All Applicants MUST be legally entitled to work in Canada. Priority hiring consideration will be given to Indigenous Nations members who reside within the territories our projects are located.
Compensation
The expected salary range for this position is CA$100,000- CA$130,000 , in line with the competitive job market for such roles carried out in British Columbia. Salary ranges are guidelines and any job offer received by a candidate will be determined on a number of factors such as relevant education, training, and/or experience.
Community Relations Manager
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Job Description
Help grow a new business that specializes in helping seniors with relocation and online estate sales. The Community Relations Manager's primary duty is to help promote the business among our referral partners (i.e. senior communities, relators, lawyers, etc.) and networks. Additional duties include client sales (with commissions) and some oversight of operations, with potential to grow the role if desired and needed. This part-time position offers flexible weekday hours.
The ideal candidate will possess the following qualities:
· Enjoys working with seniors and their families
· Motivated and self-directed with strong organizational skills
· Excellent interpersonal and communications skills
· Enjoys networking and speaking to people
Essential job functions include:
· Enjoys working with seniors and their families Work within the Rockville, Potomac, Bethesda territory to develop relationships with referral partners and potential clients in collaboration with the management team.
· Increase brand awareness in the marketplace and implement market growth strategies.
· Update referral partner interactions using customer management system (FranConnect).
· Attend marketing and networking events.
· Provide sales calls and visits with potential clients obtain through referral partners.
· Work with team in providing services to client.
Job Requirements
· Prior sales and/or marketing experience preferred, but not required
· Prior experience working with seniors preferred, but not required
· Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
· Have access to a computer and mobile phone for updating, scheduling, finding locations, and communications
· Valid driver’s license and reliable transportation
Compensation
· Hours: 15-20/week
· Typically, weekday work only, no nights
· Starting at $20 per hour plus commission on sales, including paid training
Company DescriptionHelp grow a new business that specializes in helping seniors with relocation and online estate sales. The Community Relations Manager’s primary duty is to help promote the business among our referral partners (i.e. senior communities, relators, lawyers, etc.) and networks. Additional duties include client sales (with commissions) and some oversight of operations, with potential to grow the role if desired and needed. This part-time position offers flexible weekday hours.
The ideal candidate will possess the following qualities:
•tEnjoys working with seniors and their families
•tMotivated and self-directed with strong organizational skills
•tExcellent interpersonal and communications skills
•tEnjoys networking and speaking to people
Essential job functions include:
•tEnjoys working with seniors and their families Work within the Rockville, Potomac, Bethesda territory to develop relationships with referral partners and potential clients in collaboration with the management team.
•tIncrease brand awareness in the marketplace and implement market growth strategies.
•tUpdate referral partner interactions using customer management system (FranConnect).
•tAttend marketing and networking events.
•tProvide sales calls and visits with potential clients obtain through referral partners.
•tWork with team in providing services to client.
Job Requirements
•tPrior sales and/or marketing experience preferred, but not required
•tPrior experience working with seniors preferred, but not required
•tProficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
•tHave access to a computer and mobile phone for updating, scheduling, finding locations, and communications
•tValid driver’s license and reliable transportation
Compensation
•tHours: 15-20/week
•tTypically, weekday work only, no nights
•tStarting at $0 per hour plus commission on sales, including paid training
Help grow a new business that specializes in helping seniors with relocation and online estate sales. The Community Relations Manager’s primary duty is to help promote the business among our referral partners (i.e. senior communities, relators, lawyers, etc.) and networks. Additional duties include client sales (with commissions) and some oversight of operations, with potential to grow the role if desired and needed. This part-time position offers flexible weekday hours.
The ideal candidate will possess the following qualities:
•tEnjoys working with seniors and their families
•tMotivated and self-directed with strong organizational skills
•tExcellent interpersonal and communications skills
•tEnjoys networking and speaking to people
Essential job functions include:
•tEnjoys working with seniors and their families Work within the Rockville, Potomac, Bethesda territory to develop relationships with referral partners and potential clients in collaboration with the management team.
•tIncrease brand awareness in the marketplace and implement market growth strategies.
•tUpdate referral partner interactions using customer management system (FranConnect).
•tAttend marketing and networking events.
•tProvide sales calls and visits with potential clients obtain through referral partners.
•tWork with team in providing services to client.
Job Requirements
•tPrior sales and/or marketing experience preferred, but not required
•tPrior experience working with seniors preferred, but not required
•tProficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
•tHave access to a computer and mobile phone for updating, scheduling, finding locations, and communications
•tValid driver’s license and reliable transportation
Compensation
•tHours: 15-20/week
•tTypically, weekday work only, no nights
•tStarting at $20 per hour plus commission on sales, i cluding paid training
Security Liaison - Kitimat, BC - Local Resident Only
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Job Description
Named as one of HRD Canada's Best Places to Work, 2025, Scarlet Security & Risk Group (SSRG) is an organization rooted in security, focused on quality, and committed to growth. We know today's professionals want more than just a pay cheque. That's why we offer steady hours, supportive leadership, paid training, and real opportunities to grow into your career.
Our team members have a strong reputation for being reliable, trustworthy, and attentive, and we are searching for a Security Liaison who shares those values.
What You'll Be Doing
You'll be the first face people see-keeping environments secure, helping those who need support, and making sure everyone gets home safe. You are not a bouncer, you are not bodyguard, you are not an enforcer; you are a trusted safety associate that our clients can rely on to observe and report, and to provide a professional and courteous presence. Your day might include:
- Assisting with on-site emergencies and guest inquiries
- Building relationships with tenants, visitors, and public personnel
- Monitoring site access and completing professional patrols
- Reporting incidents and identifying safety risks
- Working alongside fire, EMS, or law enforcement when needed
- Being calm, confident, and assertive, no matter the situation
- Performing mobile and foot patrols of assigned areas
- Conducting vehicle searches, monitoring intrusion detection and video surveillance systems
- Supporting access control for restricted areas including waterfront and port
- Issuing/creating site access badges and processing visitor/vendor requests
- Supporting emergency response dispatch and team communication via radio
What You'll Get in Return
We care about your life outside of work, too. Here's what you'll enjoy with SSRG:
- $24.36/hour (plus overtime)
- 12-hour shifts, day and night
- 2 weeks on / 2 weeks off rotation
- Health & dental benefits for full-time employees
- Paid onboarding and training support
- Security License renewal reimbursement (for full-timers)
- Up to $1,000 in referral bonuses when your friends join the team
- A culture of respect, mentorship, and upward mobility
- Shuttle service from Terrace to Kitimat and return (for those commuting)
- Full uniform and PPE provided (boot allowance included - bring your own CSA-approved black 6" safety boots)
What We're Looking For
We're seeking reliable, detail-oriented professionals who care about people and community safety. If you've worked in retail, hospitality, healthcare, or customer service-your experience is more valuable than you think. You'll need:
- A valid BC Security Worker License
- Intermediate First Aid or Level C CPR/AED certification
- A valid Class 5 Driver's License with an acceptable Driver's Abstract
- Ability to pass a Criminal Record Check and Drug & Alcohol Test (arranged by SSRG)
- Willingness to work both day and night shifts, indoors or outdoors
- Great communication and conflict resolution skills
- Confidence to make decisions and stay cool under pressure
- Ability to be on your feet and stay active during your shift
Where You'll Work
This role is based at a major LNG project in Kitimat, BC.
Local applicants only - candidates must reside in Kitimat or Terrace, or be willing to relocate prior to their start date.
Shuttle service is available between Terrace and the site.
Ready to Apply?
Upload your resume and a short cover letter telling us why this role fits your goals. We're excited to hear from you!
Due to receiving a high volume of applications, only those applicants selected to move forward in the hiring process will be contacted.
Note: A valid BC Security License is required to work in this role. Candidates without one will not be eligible under the Security Services Act of British Columbia. Learn more here .
Care Planner & Community Relations Representative
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Job Description
Benefits:
- Bonus based on performance
- Competitive salary
Join Our Team: Care Planner & Community Relations Representative
Location: Fraser Valley, BC
Type: Part-Time (30 hours/week)
Compensation: Competitive base salary + monthly commissions
Note: This is not a work-from-home role . In-person work from our Abbotsford office and field-based community visits are required.
About Right at Home Canada Fraser Valley
At Right at Home, we believe everyone deserves the opportunity to age with dignity, safety, and comfortright in their own home. Were a locally owned and operated home care agency thats part of a trusted national network. What sets us apart is our deep connection to the Fraser Valley community, and our commitment to providing exceptional, personalized care.
The Role at a Glance
This hybrid role blends Care Planning with Community Engagement . Youll guide families through care solutions while also representing Right at Home in the local communitybuilding strong referral partnerships and driving awareness.
What You'll Be Doing
Care Planning (50%)
- Conduct in-home care assessments and develop individualized Care Plans.
- Coordinate care schedules with clients, families, and caregivers.
- Supervise care delivery and make ongoing adjustments as needs evolve.
- Serve as a key resource for familiesanswering questions and providing support.
- Maintain accurate documentation and ensure regulatory compliance.
- Build referral relationships with healthcare providers, organizations, and senior-serving professionals.
- Conduct 15+ outreach meetings/month to drive awareness and client inquiries.
- Increase market share in the Fraser Valley through strategic community engagement.
- Meet monthly key performance indicators (KPIs) tied to outreach, referrals, and client acquisition.
- Represent the brand at events, presentations, and networking opportunities.
- Maintain thorough notes and follow-ups in our CRM system.
- Background in healthcare, case management, or social work (RN, RPN, LPN, MSW, OT/PT, or similar).
- Experience with care coordination, client intake, or community outreach .
- Strong relationship-building and communication skills.
- Organized, detail-oriented, and driven by both client impact and business growth.
- Comfort with tech tools (MS Office, CRM platforms) and willingness to travel locally.
- Make a Difference: Help families navigate care with confidence and compassion.
- Team Culture: Work alongside a close-knit, purpose-driven team that values integrity, trust, and heart.
- Growth & Rewards: Competitive compensation with monthly commission opportunities .
- Flexibility: Hybrid office/field structure with part-time hours and schedule input.
- Mileage reimbursement and support for local travel.
- Your resume
- A short cover letter sharing why you're a great fit for this dual-role
Community Relations Manager - Senior Living
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Job Description
“How do you bring kindness to others every day?”
Join us in our journey of kindness where compassion is our language, and kindness is our legacy. We are committed to nurturing a culture of kindness that flourishes within our team. Our valued team members are the heart of our mission and their well-being directly impacts the lives of those in our care.
The Community Relations Manager - Senior Living reports to the General Manager and is responsible for driving sales in the community.
Responsibilities:
- Leverage Lifetimes Living’s consultative sales process “HOME Selling” to help seniors and adult children make informed decisions when choosing a retirement residence,
- Drive occupancy levels and meet or exceed established sales targets,
- Manage telephone inquiries and convert them to personal visit bookings,
- Demonstrate within the team a relaxed manner and a skill in ‘going with the flow’ emphasizing people’s individual needs and not tasks and routines while ensuring work requirements are met,
- Conduct personal visits, follow up on leads, close sales through lease signings,
- Track sales activity in our Customer Relationship System (CRS) database and analyze reports to identify sales trends specific to the community and residence,
- Inspire others to be motivated and work with a passion, and empower team members,
- Drive referrals and traffic,
- Create, retain, and grow a portfolio of strategic networking partnerships with the local healthcare community and within the community at large: build a qualified lead database,
- Maintains open communication at all levels,
- Presents a positive approach, not controlling language and actions towards people,
- Develop, promote, and implement marketing plans and social events,
- Monitor expenditures of funds allocated to the marketing budget,
- Any and all other tasks as assigned
Qualifications:
The qualifications needed to join our family are as follows:
- Graduate of a post-secondary sales and marketing program or related programs,
- Demonstrated understanding of/empathy for the needs of seniors,
- Experience in developing and implementing sales and/or marketing plans, public and community relations campaigns and special events,
- Experience in event planning,
- Proficient in the use of Microsoft Office,
- Knowledge of the surrounding area and communities,
- Strong interpersonal skills,
- Effective listening skills,
- Valid provincial driver’s license and access to a vehicle,
- Familiar with the provisions of the Occupational Health & Safety Act,
- 3 – 5 years experience in Sales,
- Experience in the senior housing or hospitality industries would be ideal but is not mandatory,
- Ability to embrace various skills from the team to maximize the potential to enhance the well-being of all individuals,
- Must have a clear vulnerable sector screen, no older than 6 months, TB results less than 6 months, evidence of flu shot, and must be able to provide three work references.
What do we offer you?
- We offer a competitive total compensation package designed to reward performance and support your success. This includes an annual salary ranging from $45,000 - $55,000, with higher earning and incentive potential for top performers
- Employee perks
- Support for personal and professional growth
- Employee benefits
- Employee and Family Assistance Program
- Matching RRSP contribution
We appreciate all applicants' interest, only those selected for further consideration will be contacted.
We are committed to inclusion, diversity, and equity in the workplace, and we welcome applications from all persons. Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any accessibility needs, and the organization will work with the employee to address them.
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Community Relations & Network Development Partner
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Job Description
Position:Community Relations & Network Development Partner
(Internal Title: Physiotherapy Community Engagement Partner)
Location: Richmond (Onsite and Remote Work)
Status:Full-time Permanent
Rate:$33.33/hour + comprehensive benefits + generous time off plan
Back in Motion (BiM)s interdisciplinary and physiotherapy clinics in the cities of Abbotsford, Langley, Surrey, Coquitlam, Burnaby, Richmond, Vancouver and North Vancouver is looking for a full-time permanent Community Relations & Network Development Partner.
- Your mission is simple: help more people reach our therapists sooner.
- You connect clients, caregivers, and referral sources to the right clinic.
- You educate, remove barriers, and guide each new clientno cold-selling, just clear support.
What success looks like:
- A trusted referral network that actively recommends BiM clinics.
- Consistent growth in new-client enquiries driven by community outreach.
- Healthcare partners view you as the go-to resource for physiotherapy guidance.
- Clients feel informed, supported, and confident in their care path.
Your day-to-day:
- Meet physicians, insurers, employers, seniors groups, and community agencies.
- Explain care pathways, funding options, and clinic services.
- Track every touchpoint in our CRM and share insights with the Clinic Lead.
- Follow up with each new client after the first visit.
- Host information booths at health fairs and community events, such as fun runs.
- Partner with home-care, LTC, and Indigenous health teams to streamline referrals.
What you bring:
- Three-plus years in community outreach, patient liaison, or health promotion.
- Practical knowledge of Canadian allied-health and payer models.
- Previous experience in influencing and informing healthcare partnersexperience arranging physician or insurer meetings, or exposure to pharmaceutical/medical -device call planning is a strong asset.
- Strong presentation and relationship skills.
- Clear written and spoken English; other languages welcome.
- Valid drivers license and regular access to a vehicle.
- Post-secondary education in Kinesiology, Recreation Therapy, Health Administration, or a related field would be an asset.
Work structure and pay:
- Full-time, Monday to Friday, with evenings and weekends as required.
- About 80 % field work; remaining time for admin.
- Base salary plus performance bonus linked to referral growth (not commission).
- Paid kilometers and mobile plan.
We would like to thank all applicants for your interest in working as part of our team! Only those applicants selected to move forward in the recruitment process will be contacted.
To apply, please send your resume to