Dispatch and Client Relations Coordinator

Mississauga, Ontario Dexterra

Posted today

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Job Description

**Company Description**
**WHO ARE WE?**
Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job u2013 we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, thatu2019s something weu2019re truly proud of. Work That Matters, People Who Care.
**Job Description**
**WHAT''S THE JOB?**
We are looking to hire a talented
**Call/ Receipt/ Dispatcher**
to the Dexterra On Demand Team. The Call/ Receipt/ Dispatcher is crucial for ensuring that requests and services are handled efficiently and effectively, maintaining a high level of service for customers or clients.
**Call/Receipt**
Respond promptly to customer inquiries, support requests, or emergency calls with exceptional communication skills.
Collect detailed information from callers, including location, nature of the issue, and urgency, ensuring clear and accurate understanding.
Provide initial assistance, troubleshoot issues where possible, or direct callers to appropriate resources with a client-focused approach.
Document all call details and interactions in a tracking system for record-keeping and follow-up, maintaining meticulous records.
Process various requests (e.g., service requests, inquiries, or confirmations) from clients, ensuring a high standard of client management.
Input request information into a database or tracking system with precision and completeness.
Keep clients informed about the status of their requests or any additional steps required, fostering strong client relationships.
**Dispatch**
Organize and coordinate the deployment of personnel, vehicles, or resources based on incoming requests, demonstrating strong multitasking abilities.
Utilize radios, phones, software, or other communication tools to relay information effectively to dispatch teams or field operatives.
Assess the urgency and priority of requests to determine dispatch order, adapting quickly to changing needs.
Monitor dispatched services to ensure timely response and delivery, adjusting schedules as necessary while managing multiple priorities
Collaborate with clients, managers, and field teams to schedule work efficiently, balancing communication and operational demands.
**WHATu2019S IN IT FOR YOU?**
Be part of an industry that''s more important than ever!
Career advancement opportunities.
Whereas other companies are downsizing, we are growing!
Be #1 on day 1 by joining an industry leader.
Follow Dexterra on LinkedIn ( Facebook ( .
**Qualifications**
**WHO ARE WE LOOKING FOR?**
Minimum of 2 years of experience in a similar dispatching or client-facing role.
Exceptional verbal and written communication skills to interact professionally with clients, managers, and team members.
Demonstrate multitasking abilities to manage workflows, handle multiple requests, and oversee dispatch operations simultaneously.
Ability to prepare Quotes for clients, including cost estimates based on service requirements and technician time.
Quick problem-solving skills to address issues efficiently and identify effective solutions.
High attention to detail to ensure all information is accurately recorded, processed, and communicated.
Commitment to delivering a superior level of service to customers and clients.
Strong client management skills to build and maintain positive relationships, address concerns, and ensure satisfaction.
**Additional Information**
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteransu2019 status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.
This advertiser has chosen not to accept applicants from your region.

Dispatch and Client Relations Coordinator

Mississauga, Ontario Dexterra

Posted today

Job Viewed

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Job Description

**Company Description**
**WHO ARE WE?**
Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job u2013 we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, thatu2019s something weu2019re truly proud of. Work That Matters, People Who Care.
**Job Description**
**WHAT''S THE JOB?**
We are looking to hire a talented
**Call/ Receipt/ Dispatcher**
to the Dexterra On Demand Team. The Call/ Receipt/ Dispatcher is crucial for ensuring that requests and services are handled efficiently and effectively, maintaining a high level of service for customers or clients.
**Call/Receipt**
Respond promptly to customer inquiries, support requests, or emergency calls with exceptional communication skills.
Collect detailed information from callers, including location, nature of the issue, and urgency, ensuring clear and accurate understanding.
Provide initial assistance, troubleshoot issues where possible, or direct callers to appropriate resources with a client-focused approach.
Document all call details and interactions in a tracking system for record-keeping and follow-up, maintaining meticulous records.
Process various requests (e.g., service requests, inquiries, or confirmations) from clients, ensuring a high standard of client management.
Input request information into a database or tracking system with precision and completeness.
Keep clients informed about the status of their requests or any additional steps required, fostering strong client relationships.
**Dispatch**
Organize and coordinate the deployment of personnel, vehicles, or resources based on incoming requests, demonstrating strong multitasking abilities.
Utilize radios, phones, software, or other communication tools to relay information effectively to dispatch teams or field operatives.
Assess the urgency and priority of requests to determine dispatch order, adapting quickly to changing needs.
Monitor dispatched services to ensure timely response and delivery, adjusting schedules as necessary while managing multiple priorities
Collaborate with clients, managers, and field teams to schedule work efficiently, balancing communication and operational demands.
**WHATu2019S IN IT FOR YOU?**
Be part of an industry that''s more important than ever!
Career advancement opportunities.
Whereas other companies are downsizing, we are growing!
Be #1 on day 1 by joining an industry leader.
Follow Dexterra on LinkedIn ( Facebook ( .
**Qualifications**
**WHO ARE WE LOOKING FOR?**
Minimum of 2 years of experience in a similar dispatching or client-facing role.
Exceptional verbal and written communication skills to interact professionally with clients, managers, and team members.
Demonstrate multitasking abilities to manage workflows, handle multiple requests, and oversee dispatch operations simultaneously.
Ability to prepare Quotes for clients, including cost estimates based on service requirements and technician time.
Quick problem-solving skills to address issues efficiently and identify effective solutions.
High attention to detail to ensure all information is accurately recorded, processed, and communicated.
Commitment to delivering a superior level of service to customers and clients.
Strong client management skills to build and maintain positive relationships, address concerns, and ensure satisfaction.
**Additional Information**
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteransu2019 status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.
This advertiser has chosen not to accept applicants from your region.

Dispatch and Client Relations Coordinator

Mississauga, Ontario Dexterra On-Demand

Posted today

Job Viewed

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Job Description

Job Description

Job Description

Company Description

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

Job Description

WHAT'S THE JOB?

We are looking to hire a talented Call/ Receipt/ Dispatcher  to the Dexterra On Demand Team. The Call/ Receipt/ Dispatcher is crucial for ensuring that requests and services are handled efficiently and effectively, maintaining a high level of service for customers or clients.

Call/Receipt

  • Respond promptly to customer inquiries, support requests, or emergency calls with exceptional communication skills.
  • Collect detailed information from callers, including location, nature of the issue, and urgency, ensuring clear and accurate understanding.
  • Provide initial assistance, troubleshoot issues where possible, or direct callers to appropriate resources with a client-focused approach.
  • Document all call details and interactions in a tracking system for record-keeping and follow-up, maintaining meticulous records.
  • Process various requests (e.g., service requests, inquiries, or confirmations) from clients, ensuring a high standard of client management.
  • Input request information into a database or tracking system with precision and completeness.
  • Keep clients informed about the status of their requests or any additional steps required, fostering strong client relationships.

Dispatch

  • Organize and coordinate the deployment of personnel, vehicles, or resources based on incoming requests, demonstrating strong multitasking abilities.
  • Utilize radios, phones, software, or other communication tools to relay information effectively to dispatch teams or field operatives.
  • Assess the urgency and priority of requests to determine dispatch order, adapting quickly to changing needs.
  • Monitor dispatched services to ensure timely response and delivery, adjusting schedules as necessary while managing multiple priorities
  • Collaborate with clients, managers, and field teams to schedule work efficiently, balancing communication and operational demands.

WHAT’S IN IT FOR YOU?

  • Be part of an industry that's more important than ever!
  • Career advancement opportunities.
  • Whereas other companies are downsizing, we are growing!
  • Be #1 on day 1 by joining an industry leader.

Follow Dexterra on LinkedIn and Facebook. 

Qualifications

WHO ARE WE LOOKING FOR?

  • Minimum of 2 years of experience in a similar dispatching or client-facing role.
  • Exceptional verbal and written communication skills to interact professionally with clients, managers, and team members.
  • Demonstrate multitasking abilities to manage workflows, handle multiple requests, and oversee dispatch operations simultaneously.
  • Ability to prepare Quotes for clients, including cost estimates based on service requirements and technician time.
  • Quick problem-solving skills to address issues efficiently and identify effective solutions.
  • High attention to detail to ensure all information is accurately recorded, processed, and communicated.
  • Commitment to delivering a superior level of service to customers and clients.
  • Strong client management skills to build and maintain positive relationships, address concerns, and ensure satisfaction.


Additional Information

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

This advertiser has chosen not to accept applicants from your region.

Client Experience & Community Relations Intern/Co-op (WINTER 2026)

Toronto, Ontario TD Bank

Posted 1 day ago

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Job Description

**Role Type:**
Internship/Co-op
**Work Term:**
Winter/Term 2
**Work Location:**
Toronto, Ontario, Canada
**Hours:**
37.5
**Pay Details:**
$45,700 - $74,400 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
**DEPARTMENT OVERVIEW**
Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and be part of a community of students across TD, where you will have an impact, grow as individual and experience our culture of care.
Our **Co-op/Intern Programming** is offered with select Co-op and Internship roles and is designed to help you better understand the TD business, build on critical career capabilities, and broaden your professional network. This program is designed to complement your on-the job experience and features:
+ Leadership talks with key Leaders from across the organization
+ Lunch and Learns on topics such as Innovation
+ Diversity and Inclusion and Personal Branding and so much more
**JOB DESCRIPTION**
We are seeking an associate or co-op student to support the execution and scaling of the Root Cause Factory Pilot and the Irritants to Action framework within Business Banking. This role will contribute to improving customer and colleague experience by helping identify, analyze, and action systemic issues driving complaints and operational friction.
**Key Responsibilities:**
+ Assist in tagging and analyzing L1 and L2 complaint & LEI data to isolate root causes, using frameworks provided and have a regular feedback look to evolve the approach.
+ Work in partnership across the enterprise teams and with frontline teams to validate observations and confirm hypothesis and incorporate industry insights.
+ Present progress updates and findings to leadership and executives.
+ Support the coordination of journey and process owner engagement to validate findings and align on ownership for resolution.
+ Maintain and update the BB Irritants Framework inventory, ensuring visibility of in-flight and resolved items.
+ Prepare summaries and visualizations for stakeholder updates, including progress against key irritant themes and post-implementation reviews.
+ Contribute to the development of a position paper or intake recommendation model for unresolved root causes.
**Learning Opportunities:**
+ Exposure to enterprise-level customer experience strategy and regulatory compliance practices.
+ Hands-on experience with root cause analysis, journey mapping, and stakeholder engagement.
+ Opportunity to contribute to meaningful change in how Business Banking addresses customer pain points and turn insights to action.
+ Presentation to leaders and executives.
+ Direct exposure to frontline teams, customers, enterprise partners including Marketing
**JOB REQUIREMENTS**
+ Currently enrolled in an **undergraduate degree** in Finance, Organizational Behavior, Management, or related field
+ Must be enrolled in an undergraduate degree with the intent of going back to school at the start of your work term
+ Strong analytical and organizational skills.
+ Comfort with ambiguity and evolving priorities.
+ Microsoft office.
+ Interest in customer experience, process improvement, or compliance.
+ Strong communicator (verbal and written)
+ Self-starter, takes initiative and can manage deliverables end-to-end with progress updates and support.
**ADDITIONAL INFORMATION**
+ This position is a 4-month work term and will commence January 5th 2026 to April 24th 2026
+ Please ensure that your cover letter (one letter-sized page or less), resume (maximum of 2 pages) and transcript are included in a single PDF document when submitting your application. If not submitted correctly, your application may not be reviewed or may delay recruitment.
+ We welcome all applications; however, we will only contact qualified candidates chosen for an interview. Thank you for your interest.
+ TD requires employees to reside in the country where the role is located, irrespective of remote working arrangements
+ TD is committed to providing you with the best candidate experience and internship in these unique circumstances. As such, work location and start dates are subject to change.
**HOURS**
Monday-Friday, standard business hours
**Who We Are**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
This advertiser has chosen not to accept applicants from your region.

Customer Support Specialist

Toronto, Ontario Kindsight

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Job Description

Job Description

Submit your application by August 27th 2025 to join our team! We may start reviewing candidates as applications are received.

JOB TITLE: Customer Support Specialist
DEPARTMENT: Customer Success
REPORTS TO: Support Manager
JOB STATUS: Full Time (Salary)
LOCATION: Remote Canada

About Kindsight:

Kindsight builds technology that helps fundraisers make a difference. For decades, Kindsight has supported the education, healthcare, and nonprofit sectors with fundraising tools and the largest charitable giving database on the market. And as the giving sector evolves, so does Kindsight. As the leader in fundraising intelligence, Kindsight leverages real-time data and AI to help thousands of organizations around the world identify, manage, and engage with donors - at any scale. With purpose-built CRMs that corral all of that donor information and campaign tracking into one place, donor prospect research tools that offer proactive insights and real-time donor intel, and generative AI that creates personalized, meaningful content drafts at scale, Kindsight’s product suite is truly changing the game for donor fundraising.

Position Summary:
We are looking for an excellent communicator with a passion for researching issues who can help us continue building strong relationships with our users.  Join us today and make a meaningful impact for charities and services in communities all around the world! 

What You'll Do:
● Responsible for providing client support for Kindsight products via email, telephone, and chat
● Apply analytical skills and technical troubleshooting knowledge to solve user and product problems ranging from simple to complex
● Analyze, track and resolve customer questions in a prompt and accurate manner to ensure the highest level of client satisfaction
● Assist in the setup of Kindsight products within integrated system
● Contributing to the knowledge base and creating user-friendly help articles, documentation, tutorials, videos, guides, etc.
● Work with the onboarding team to bring best-in-class value training to our amazing clients
● Prioritize issues based on severity and customer impact
● Maintaining and expanding knowledge of Kindsights products, staying up-to-date with new functionality and compliance changes
● Build and maintain positive client experience, perception, and satisfaction
● Work in a collaborative team environment to enhance customer and internal knowledge of Kindsight products
● Other related duties, as assigned

What We're Looking For:
● 2+ years’ work experience in a related role demonstrating excellent analytical, organizational and a high amount of emotional intelligence
● Exceptional verbal and written communication skills, and the ability to explain complex concepts to non-technical people. Demonstrating empathy and patience in every customer interaction
● Basic understanding of desktop software and network infrastructure with an emphasis on how technology works within small to mid-sized organizations
● Excellent time management and prioritization skills in continually changing work environment
● Experience and understanding of cloud-based solutions (SaaS)
● Experience with Salesforce.com is an asset
● Willingness to learn – enthusiastic and willing to do whatever it takes to get the job done!

Compensation Range: $38,000-$45,000 CAD Base Salary Annually, based on experience, market benchmarks and role complexity. We aim to offer fair, competitive pay that reflects your skills and the market.

Powered by JazzHR

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Customer Support Specialist, Toronto

Toronto, Ontario Modash

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Job Description

Job Description

The world doesn’t need giant media organizations to tell every story. It needs millions of creators, independent voices who bring weird, wonderful stories to life online.

We’re working to help every creator earn a living.

Modash is a growing creator partnerships platform that helps brands scale their partnerships with creators on Instagram, TikTok, and YouTube. We’re looking for a support-obsessed human to help iconic consumer brands and fledgling Shopify stores partner with more creators more successfully.

Life of a Customer Support Specialist at Modash

Here are key focus areas for a Customer Support Specialist at Modash:

  • Cover Support tickets and work closely with our B2B customers to solve problems on the fly
  • Feel comfortable with providing on-camera support, either hopping on a call with a customer or recording a short video
  • Tackle technical and non-technical support inquiries with a breeze
  • Put love into making your life more efficient while continuing to build a strong knowledge base
  • Brainstorm creative ideas with your team to make our operations even better
  • Enjoy collaborating and work closely with Customer Success and other departments to resolve issues to enhance our customer experience
  • Gather feedback from customers and fight other teams to bring these improvements to life
  • Participate in regular ticket reviews to reflect on your own support interactions and give feedback to teammates, helping us all improve.

And a little more about us.

Founded by a high-school dropout and a Canadian (yes, we’re also shocked it’s going so well), Modash is building a suite of tools that help brands scale partnerships with online content creators.

1,500+ companies like Google, Wolt (Doordash), Bolt, and Nord VPN use Modash to find, analyze and monitor social media creators.

We have some very big customers. Some have already changed the world. But many of them are just starting out. Modash is their first customer acquisition channel and we help make their missions come to life, in our small way.

We’re a profitable company. We’re also backed by the best investors in Europe. Including Icebreaker.vc, Change Ventures, and a group of Europe’s top founders.

We’re a small team and we’re just getting started. You’ll work with people who have done everything from building solar cars to hanging out with Metallica and Bon Jovi.

Folks who have seen the inner workings of companies like Amazon, Veriff, Pipedrive, Yes, and the burning man of startups - Pirate summit. Come be great and do great things and make great stuff and create great memories while making a great impact. Do it.

Requirements

This is how we imagine you are:

  • Are passionate about solving problems for customers, big and small
  • Have 3+ years of experience supporting B2B customers via chat and email (extra points for technical troubleshooting)
  • Know your way around Intercom or similar support tools
  • Communicate clearly and thoughtfully — written, spoken, and on video
  • Are creative. You don’t give stamp answers, you find the right solution and explain it like a human.
  • Like improving things as you go, not just following rules that were written in 2017
  • Have a basic understanding of marketing and how TikTok, Instagram, and YouTube work
  • Are comfortable working with a distributed team, async, across time zones
  • Are open to occasional evening or weekend work, planned ahead

This is important to keep up with the Modashians:

  • Get-it-done attitude. We all run into roadblocks every day. We’re looking for someone who can find solutions, motivate themselves, and keep getting things done.
  • You aspire to be great. We’re not shooting for mediocrity here.
  • Interest in the creator economy. Our mission is to help creators get paid. You don’t need to live and breathe the creator world, but we’d like it if your values align with ours.
  • You move fast. We iterate, ship, and learn quickly.
  • If you have prior experience working in a startup, that's great! If you haven't, we hope you share our passion for this way of operating.
  • If you meet most (but not all) of the above criteria, don’t let that stop you from applying. We’re still interested in hearing from you.

Benefits

We don’t expect you to:

  • Build everything from scratch - we have automated expansion triggers inside our platform that help you be more efficient in your everyday work.
  • Figure it out all on your own - you will have a supportive, accessible team of people around you and an onboarding buddy to support your smooth entry ride.

What we’re offering

  • Unlimited paid vacation time

This advertiser has chosen not to accept applicants from your region.

Customer Support Representative (CSR)

Mississauga, Ontario Billyard Insurance Group

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Job Description

Job Description

BIG Opportunity:

Looking for a motivated Insurance Account Manager to join the team at the Billyard Insurance Group (BIG) Mississauga West Office. Must be committed to providing legendary client service.

Our brokerage has a great philosophy; motivate your staff to succeed and you will succeed as a brokerage. We put as much emphasis on you as a person as we do on the skills that you bring to the table. There is something special about being an employee at the BIG and we take that mindset into our onboarding decisions.

Our Account Manager position requires a relationship-oriented individual with strong organizational and analytical skills, with an emphasis on telephone and computer skills. Please note, that this is NOT a remote position. A hybrid work situation can be discussed.

Job Details:

  • Support the sales team while providing a superior level of service.
  • Administer, support, and complete policy changes within our company partner’s portals and websites.
  • Review policies and recommend coverages based on individual consumer needs, when required.
  • Adhere to the underwriting criteria set out by our broker partners.
  • If you enjoy occasionally selling policies we do not remove this function; we encourage you to do so.
  • Coordinate and follow up on client documents.
  • Quoting new clients and completing applications
  • You have the option to also earn commission on any independent sales you make.

Qualifications and Attributes:

  • RIBO Licensed – Previous insurance experience required.
  • Technology-oriented.
  • Ambitious and competitive.
  • Thrives in a fast-paced environment.
  • Positive attitude.
  • Customer focused.
  • Looking to grow with a rapidly expanding company.
  • Punjabi/Hindi languages are an asset.

If you can see the BIG picture and the above description sounds like you, we encourage you to apply. Please attach your resume with your application.

About Billyard Insurance Group

The Billyard Insurance Group Mississauga West office is co-owned by two of the best insurance professionals in the Greater Toronto Area (GTA). We provide our clients with over 30 years of combined insurance experience. Each of us has worked at big insurance corporations prior to opening this Billyard Insurance Group Mississauga West office. We offer a variety of insurance services and products at our office which is located in the heart of Mississauga between Hurontario and Mavis. Our office is located at 208-320 Matheson Blvd W. Mississauga, ON.

Job Types: Full-time, Permanent

Benefits:

  • Dental care.
  • Extended health care.
  • Personal/sick days.
  • Paid time off.

Language :

  • English (required).
  • Punjabi/Hindi (preferred).

Work Location: Hybrid



About Billyard Insurance Group:

The Billyard Insurance Group Mississauga West office is co-owned by two of the best insurance professionals in the Greater Toronto Area (GTA). We provide our clients with over 30 years of combined insurance experience. Each of us has worked at big insurance corporations prior to opening this Billyard Insurance Group Mississauga West office. We offer a variety of insurance services and products at our office which is located in the heart of Mississauga between Hurontario and Mavis. Our office is located at 208-320 Matheson Blvd W. Mississauga, ON.

This advertiser has chosen not to accept applicants from your region.
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Customer Support Specialist - French/Spanish Speaker

Toronto, Ontario Candex

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Job Description

About

Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins!

We serve companies in the Global 2,000 and our existing clients include some of the world's biggest corporations. We've raised over $85M from leading investors including Goldman Sachs, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.

The Role

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities.
This position will assist Candex's internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with Candex's specific systems and technologies.

To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement.

An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.

This is a hybrid position, coming into the office in Toronto's financial district twice a week.

Responsibilities

  • Onboarding new users to the system, including user adoption
  • Administration of pending orders and payments
  • Reconciliation of all company orders to confirm the correctness of data
  • Promptly responding to customer queries via ticketing system, emails, live chat, phone
  • Identification of areas of improvement, both in process and product
  • Liaising with colleagues or managers to find the best solutions to customers' issues
  • Identifying common problems and escalating them to management, along with possible suggestions for improvement
  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
  • Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

Qualifications

  • Previous experience in a Customer Support role
  • Sound judgment and excellent problem-solving skills
  • Practical experience with standard industry tools such as CRM and ticketing systems
  • Fluent English – written and verbal - a must!
  • Proficiency in French/Spanish – required
  • Fintech/Hi-tech experience is preferred
  • Impressive interpersonal and communication skills
  • Strong computer skills
  • Outstanding attention to detail, with an ability to spot numerical errors
  • Highly organized with the ability to multitask and work under pressure
  • Tech savvy and the ability to pick up new technology quickly
  • Potential business travel required once or twice a year

Why Work With Us

  • We are humble, hungry, intelligent and collaborative
  • Unlimited PTO and a flexible working environment
  • We offer comprehensive medical benefits
  • Home Office Setup
  • Team-building off-sites and outings

Equal Opportunity Employer

Studies indicate that individuals from marginalized backgrounds, including women, often choose to apply for positions only when they fulfill all listed requirements. However, if you find that this role resonates with you even though you don't match every criterion, we strongly encourage you to get in touch with us. Our commitment to being an equal opportunity employer drives us to cultivate a workplace that celebrates diversity and inclusivity, embracing individuals from various backgrounds. Our hiring process prioritizes skills and abilities, and our wide-reaching outlook is something we take great pride in. Feel free to reach out!

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