77 Resorts jobs in Canada

• Previous experience or working knowledge of retail operations
• Incredible customer service skills & the ability to help maintain a customer focused culture
• Must be proficient with a calculator, computer, and other equipment
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
• Must be able to work a flexible schedule of nights, days, weekends, and holidays
• Background check is required

• Fuel Discount
• Weekly Pay
• RRSP (for Full Time Employees)
• Extended Health Care Benefits (for Full Time Employees)
• AD&D Insurance (for Full Time Employees)
• Life Insurance (for Full Time Employees)
• Adoption Assistance
• Tuition Reimbursement
• Extensive Training Program

• Previous experience or working knowledge of retail operations
• Incredible customer service skills & the ability to help maintain a customer focused culture
• Must be proficient with a calculator, computer, and other equipment
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
• Must be able to work a flexible schedule of nights, days, weekends, and holidays
• Background check is required

• Fuel Discount
• Weekly Pay
• RRSP (for Full Time Employees)
• Extended Health Care Benefits (for Full Time Employees)
• AD&D Insurance (for Full Time Employees)
• Life Insurance (for Full Time Employees)
• Adoption Assistance
• Tuition Reimbursement
• Extensive Training Program

About QuadReal Property Group
QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $94 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

Role Description
The Guest Services Representative will act as the "brand ambassador", enthusiastically promoting Bayview Village stores, programs, and services. The Guest Services Representative will report to Manager, Guest Services.

Schedule
Minimum 4 hours a week including evenings and weekends.

Responsibilities

• Maintaining a thorough knowledge of the Centre's services; stores, store location and store merchandise; special events and promotional services; etc.
• Responding to incoming requests for information (whether in person, over the telephone or via email) in a professional, positive, knowledgeable, and friendly matter.
• Proactively seeking opportunities to create memorable customer interactions, to assist customers and to provide exceptional service.
• Complying with the roof access, lost and found and wheelchair/stroller sign-out procedures.
• Providing gift wrapping for customers by request.
• Carrying out the day-to-day tasks relative to Bayview Village's gift card program including handling cash, credit and Interact payment; reconciling receipts at end of day; etc.

Experience And Qualifications

• Experience in position requiring exceptional customer service skills.
• Intermediate skills in Microsoft Office (Outlook, Excel and Word).
• Strong organizational, planning and time management skills.
• Excellent oral and written communication skills.
• Strong attention to detail and problem solving skills.
• Ability to prioritize workload and handle competing priorities and deadlines.
• Positive and friendly "Customer First" attitude.

Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.

Oshawa Centre - Oshawa, ON

JOB TYPE

Temporary Contract

Position Summary

Primaris REIT is currently hiring 2 dedicated and enthusiastic Guest Services Representatives to join our team at our Oshawa Centre, ON. If you have a genuine passion for delivering exceptional customer service and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you

Role

Responsibilities
As the Guest Services Representative, you will serve as the primary point of contact for customers and tenants and assist with various property programs and support. Your friendly demeanor, in-depth knowledge of the property, and willingness to go the extra mile will contribute to the success of our team. Duties and responsibilities include:

• Providing exceptional support to customers and tenants
• Assist in the facilitation of the property gift card program
• Assist in the administration of the lost and found program
• Providing directions to shoppers
• Answering calls and emails
• Registering customers for the "Parenting Room" (where applicable)
• Maintaining employee manuals
• Coordinating rentals
• Administering vending machine refunds
• Restocking and organizing information brochures
• Other duties as assigned

Requirements
To excel in this role, we are looking for candidates who are energetic, have a willingness to learn and have exceptional customer service skills. The below are requirements for the role:

• Completed or are working towards a Secondary School diploma or equivalent
• 1+ years of customer service experience
• Microsoft Office experience is considered an asset
• First Aid, CPR, and AED certifications are considered an asset
• Knowledge or willingness to learn Health & Safety procedures

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, with your resume attached please Apply Here. Please note that we thank all who apply however only candidates considered for an interview will be contacted.

Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact us here.

Castle Mountain Resort is seeking friendly, detail-oriented individuals to join our team as Guest Services Agents, often the first point of contact for guests arriving at the resort. In this front-line role, you'll assist with the sale of season passes, frequent skier cards, day tickets, and event registrations, while providing helpful information about snow conditions, resort amenities, ticketing options, and upcoming events. Your ability to deliver clear, courteous service helps shape every guest's experience from the moment they arrive. This is a full-time, seasonal position running from late November through early April, with daytime shifts that include both weekdays and weekends. If you love working with people and thrive in a fast-paced, mountain environment, we'd love to welcome you to the team

What We Offer You

• Complimentary Castle Mountain Resort season pass for own personal use
• Up to 10, 50% off friends and family tickets.
• Several additional discounts around the resort
• Free and/or discounted reciprocal skiing privileges at western Canadian partner resorts.
• Opportunity to work in the beautiful South Canadian Rockies
• Starting wage of $15.75/hour and up, depending on experience
• Full-time, seasonal employment (30 – 40 hours / week) with a variable schedule.

Core Competencies

Personal accountability

Positive, guest centric personality

Detail oriented

Effective prioritization skills

Skilled with conflict resolution / de-escalation

Ability to stay on task

Self-driven

Exceptional problem-solving skills and the ability to think critically

Ascertain and maintain a high level of knowledge of Castle Mountain Resort's product and experience offerings, amenities, and daily conditions.

Effectively communicate promotions, ticket / pass options, upcoming events, snow conditions, etc., using a variety of communications avenues (in-person, over the phone, and/or via e-mail).

Facilitate the sales, set-up, and pick-up of season passes, loyalty cards, lift tickets, and/or event registrations, in a timely, efficient, and friendly manner.

Facilitate the signing of releases of liability (waivers), whenever necessary, ensuring accuracy and completion.

Verify cash floats for accuracy prior to shifts, complete end of day closeouts, and cash balancing at end of shift.

Passionate about outdoor recreation, including but not limited to downhill skiing.

Possess a minimum of high school diploma.

Demonstrated, past experience working in customer service-related positions.

Experience working with cash and end of day cash balancing procedures.

Previous experience using a computerized point-of-sale system, with a preference given to past hospitality and/or ski industry experience.

Exceptional written and spoken communication skills

Strong critical thinking and problem-solving skills

The ability to work under pressure, and effectively prioritize tasks.

Positive and proactive approach to teamwork and working with others required

Ability to work unsupervised for long periods of time

Previous experience and a working knowledge of Microsoft Office suite, considered an asset.

Where We Are:

Castle Mountain Resort is located at the end of Highway 774, near Pincher Creek, AB. This is a remote work location. There is a communal living Staff Accommodation building on-site for new and returning non-supervisory, seasonal employees. More information on our location and our resort can be found at

Full-time

This position requires on-site attendance

Manual dexterity required to use desktop computer and peripherals

Flexible working hours required (weekends and during holiday periods).

Must be legally entitled to work in Canada.

Castle Mountain Resort is committed to fair and inclusive hiring practices. We believe in providing equal employment opportunities to all qualified applicants.

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Position: Guest Services Ambassador (Part-Time)

Facility: Ripley's Aquarium of Canada

Job Purpose: The Guest Services Ambassador is responsible for the admissions process as well as the Guest's path through the Aquarium. Guest Services staff are responsible for providing direction and interacting with the Guests throughout the Aquarium. The Guest Services Ambassador is the first point of contact and ensures that we provide our Guests with a safe and memorable experience.

Please remember that due to the nature of our business, we work when others play in an attraction that is open 365 days of the year You will be expected to be regularly available to work any shift during, before or after the hours of operation.

Critical Accountabilities:

• Participates and assist in all aspects of the Guest Services department and ensure services standards are followed
• Perform Point-of-Sales transactions for ticket sales; including but not limited to cash transactions
• Validate tickets and regulates entrance into aquarium
• Consistently offer professional, friendly and engaging service to all guests
• Represents Ripley's Aquarium of Canada when welcoming Guests
• Promote positive colleague relations through an environment that encourages open communication trust, mutual respect and fun
• Take lead in answering any Guest inquiries and any guest recovery that may arise
• Other duties as assigned.

Special Skills and Requirements:

• Previous experience with guest/customer service is an asset
• Strong problem solving skills
• Experience working both independently and a part of a team is an asset.

Thank you for your interest in Ripley's Aquarium of Canada Only those selected for an interview will be contacted further.

The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career With square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business

At the Sheraton Vancouver Airport Hotel, we take pride in fostering an environment where learning and development is a lifestyle. Apply today and embark on a rewarding career path

Reporting to the Rooms Operations Manager and Front Office Manager/Assistant Manager, the Guest Services Manager will be responsible for the following:

• Responsible for the supervision and operation of the front office during primarily overnight/graveyard shifts and occasional day and mid-day shifts; weekdays, weekends, stat holidays, as business requires
• Oversee the security and safety of our guests and associates during PM and overnight shifts, conducting daily rounds of the property
• Lead, motivate and train associates. Continuously strive for an engaged, enthusiastic, high performing team through recruitment and development, enabling all associates to realize their full potential
• Responsible for providing timely feedback and performance reviews of Front Office Hourly associates and supports Front Office Manager with performance management
• Collaborate and provide support on social media initiatives including online reputation management (TripAdvisor, Guest Satisfaction Survey, Yelp, etc.), content creation and social customer service
• Support and maintain effective working relationships cross-functionally with all departments
• Assist and support in recruitment for the department including interviewing applicants with the Front Office Manager and/or in the absence of the Front Office Manager, partnering with Human Resources to recruit high potential applicants
• Anticipate and exceed guest expectations using Brand Standards, proactively resolve any guest concerns
• Support and inform the Rooms Operations Manager/Front Office Manager/other Guest Services Managers on matters pertaining to the operation or development of the Front Office and Hotel in general
• Assist and support in controlling expenses in the Front Office operation
• Ensure workplace health and safety is actively modelled and practiced in the department
• Be alert on Hotel Security, guest safety and security. Ensure all associates are familiar with fire emergency safety procedures
• Monitor and respond in a timely manner to past, current and future guest requests on the hotel's social media channels outside of the Social Media Champion's work hours
• In the absence of Senior Management and/or Department leader, the Guest Services Manager is entrusted and empowered to carry out all various functions including but not limited to the supervision and guidance of all associates and if required, executing disciplinary actions if and when necessary, responding to Fire, Life Safety, and Guest or Associate security issues

Qualifications:

• Able to commit to a varied schedule with the majority of shifts in the overnight/graveyard hours, including weeknights, weekends, and stat holidays
• 2-3 years' front office experience including night audit would be considered an asset
• Reliable and trustworthy
• Able to take initiative and be a self-starter
• Strong guest service skills & supervisory skills are essential
• Strong problem-solving skills & attention to detail are essential
• Strong administrative, organizational, and time management skills
• Desire to work in a team-based environment
• Strong oral and written communication skills required

The Sheraton Vancouver Airport Hotel is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the selection process, please contact the Human Resources Department upon application.

Job Types: Full-time, Permanent

Pay: $61,000.00-$66,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Ability to commute/relocate:

• Richmond, BC V6X 1A3: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Position Summary

The Guest Service Supervisor plays a key leadership role in ensuring smooth front-office operations, delivering excellent guest experiences, and supporting the hotel's sales and revenue goals. This position requires a balance of day-to-day guest service supervision and sales-oriented initiatives such as upselling, group bookings, and promoting hotel services.

Key Responsibilities Guest Services & Operations

• Supervise daily front desk operations, ensuring seamless check-in/out, accurate billing, and professional guest interactions.
• Lead, train, and motivate guest service agents to deliver consistently high standards of hospitality.
• Handle guest concerns, complaints, and special requests with empathy and problem-solving skills.
• Ensure compliance with brand standards, policies, and procedures.
• Monitor lobby and reception areas, ensuring cleanliness, efficiency, and welcoming atmosphere.

Team Leadership & Training

• Schedule, monitor, and evaluate front desk staff performance.
• Provide ongoing coaching, mentoring, and training in guest service, upselling, and complaint handling.
• Support HR processes such as onboarding, performance reviews, and disciplinary actions when necessary.

Sales & Revenue Support

• Actively promote and upsell rooms, packages, and ancillary services (F&B outlets, banquets, spa, etc.).
• Assist the sales team in securing group bookings, corporate accounts, and repeat business.
• Track upselling targets and encourage the front office team to achieve revenue goals.
• Build relationships with guests and corporate clients to encourage loyalty and referrals.
• Support marketing initiatives, promotions, and seasonal campaigns at the front desk level.

Administration & Reporting

• Prepare daily shift reports, occupancy forecasts, and upselling summaries.
• Ensure cash handling and financial transactions are accurate and secure.
• Maintain accurate guest records, preferences, and loyalty memberships in the PMS.
• Collaborate with other departments (Housekeeping, Maintenance, Sales, F&B) to ensure guest satisfaction and operational efficiency.

Job Types: Full-time, Permanent

Pay: $18.00-$22.00 per hour

Benefits:

• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care

Experience:

• Customer service: 3 years (required)
• Direct sales: 3 years (required)
• hotel: 3 years (required)

Work Location: In person

Role Impact:
To provide outstanding customer service to valued shoppers, community retailers and business partners. The successful candidate must have availability and flexibility to work days, evenings, weekends, and holidays, to meet the needs of the business and may be required to stand for extended periods of time.

What you will deliver:

• Deliver guest services programs daily to shoppers which includes: gift card sales, complimentary strollers/wheelchairs/walkers, retail and community information as well as promotion of mall events.
• Receive and direct all incoming calls and inquiries via telephone, two-way radio or visitors by answering questions or forwarding to the appropriate station to ensure inquiries are answered promptly and a high level of customer service is maintained.
• Dispatch Security and Maintenance personnel from portable radio system.
• Generate a variety of weekly reports by accessing appropriate information to provide the Guest Services Supervisor with up-to-date status.
• Develop and cultivate relationships with the community and shopping centre retailers (property level) to be proficient in community activities and in mall fashions, mall events and programs.
• Maintain ongoing interaction with shopping centre customers and act as liaison between customers, security, maintenance, marketing and all shopping centre departments at the administrative level.
• Coordinate gift card sales at Guest Services which include supervising the maintenance of related files by reviewing information in the system such as daily sales journal, reconciliation of daily sales report and inventory levels in order to increase revenues and ensure and accurately record transactions for accounting and forecasting purposes.
• Maintain the Guest Services database; ensure customer information is kept current.
• Maintain a log to record up-to-date information regarding special events, promotions, changes and visitor concerns.
• Connect with customers on a pro-active and regular basis by informing them of pertinent information to improve the positive image of the shopping centre and encourage repeat traffic.
• Assist the Marketing Department with the execution of marketing programs as required.
• Roam throughout the entire shopping centre and station at specific hotspots to assist traffic flow and direct visitors/shoppers to follow the traffic signs.

What your strengths are:

• An outstanding teammate with strong interpersonal skills.
• Customer-service focused.
• Excellent communicator, both written and verbal.
• Responsible, punctual and excellent ability to interact with the public.
• Professional and polished.
• Able to work well under pressure with minimal direction and meet deadlines.

What you need to succeed:

• Previous experience in the hospitality field preferred.
• Strong organizational skills, ability to multi-task and attention to detail.
• Ability to stand for extended periods of time and walk the Centre while interacting with guests.
• Ability to assess, take initiative and fulfill customer and tenant expectations.

Why you should join us:
At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference

At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.

Are you someone who believes in our values?

• Aim Higher – we strive to exceed expectations
• Own Your Expertise – we empower ourselves and each other
• Collaborate Effectively – we bring the right people together to get the right results
• Engage with Empathy – we objectively consider the needs of others
• Embrace Change – we drive, learn from, and adapt to change

At CF you'll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected.
We're ready to meet you there – are you?
CF is
an equal opportunity employer
and is committed to creating a diverse and inclusive environment. If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email