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Retail Operations Manager

New
West Vancouver, British Columbia Nchkay Development LP

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Job Description

Job Description

Scope of the Position

The Retail Operations Manager provides operational leadership and stewardship to the Retail Division, which currently comprises Squamish Valley Gas Bar, North Vancouver Smoke Shop (at Mosquito Creek Marina), and North Vancouver Gas Bar. The position is responsible for the overall profitability and efficient operation of the retail division. Responsible for ensuring that all health and safety policies are being adhered to by Retail Division Team Members. The Retail Operations Manager ensures the Retail Division’s operation is aligned with Nch’ḵay̓ Strategic Plan 2022-2026.

A. Duties, Responsibilities, Authority, and Accountabilities

Financial Leadership

  • Responsible for the overall financial health, profitability, and stability of the Retail Division,
  • Ensure that the operations adhere to Nch’ḵaỷ financial policies, processes, procedures, and internal controls,
  • Assist with the annual budget and forecasts and support the strategic plan development and implementation,
  • Assist with Nch’ḵaỷ strategic plan development and implementation,
  • Assist with the annual budget and forecasts,
  • Align pricing strategies with Marketing, Brand and Finance teams,
  • Support with the financial audit,
  • Produce, analyze, and maintain accurate financial records and reports,
  • Collaborate with the Finance department to develop, implement, and monitor financial internal control systems: proper authorization, separation of duties, independent review, and reconciliation.

Operational Leadership

  • Responsible for the overall operation of the Retail Division, including planning, organizing, leading, and controlling.
  • Ensure that the operational performance supports Nch’ḵay’s goals and objectives,
  • Ensure that operational maintenance is planned, budgeted and performed,
  • Stay abreast of competitor prices and promotions, community buying habits, and customer trends.
  • Supervise and collaborate with Team Leaders and Store Managers to provide excellent customer service,
  • Collaborate with the Senior Leadership Team and the Finance Department to design and oversee an internal control system, including inventory,
  • Ensure retail stores are well-maintained, look professional, nice, and clean.
  • Ensure all regulatory requirements are met for retail operations,
  • Ensure superior customer service is maintained and deal with difficult customers when Team Members require assistance,
  • Provide the necessary tools and equipment to their team and make requests as needed.
  • Develop and collaborate in the creation of manuals, handbooks, reference material and documents.

People Leadership

  • Direct and coach the Retail Operations Managers and front-line Team members to ensure plans and tasks are carried out effectively and efficiently,
  • Ensures that Team Members are being developed and trained as required,
  • Resolve Team Member issues and involves the HR team,
  • Responsible for managing and prioritizing Team Members’ workflow,
  • Leads and motivates the team to successfully completion of all assigned projects and tasks,
  • Facilitates Team Members’ participation in goal setting and planning process,
  • Initiate and participate in team-building activities,
  • Supports the implementation of HR-related policies, processes, programs, and initiatives,
  • Handles all Team Members’ issues with honesty, fairness, and equity,
  • Follow Nch’ḵaỷ Employee Handbook when managing Team Members and consult with HR as required.

Environment, Health, and Safety Leadership

  • Ensure that the operations are performed in a safe manner by following the Nch’ḵaỷ EHS Management system,
  • Understanding, implementing, and enforcing applicable WorkSafeBC Acts and Regulations, Safe Work Procedures, Safe Work Practices, and Safety Rules,
  • Ensure that Team Members are equipped with the information, knowledge, training, and supervision to work safely.
  • Follow Nch’ḵaỷ EHS Management System and consult with the EHS Manager as required.

B. Other

  • Perform other duties as required.
  • Adheres to and promotes Nch’ḵaỷ’s six Guiding Principles (Leadership, Trust, Respect, Wisdom, Competence, and Passion).

C. Reporting Responsibilities and Authorities from the Supervisor

  • Reports to Director, Mergers & Acquisitions
  • Direct Reports:
  1. Squamish Valley Gas Bar Manager,
  2. North Vancouver Retail Team Lead,
  3. Retail Accounting Officer.

D. Knowledge, Skills, and Experience

Knowledge

  • Bachelor’s degree in business administration or a related field,
  • Budgets, forecasts, cost control, financial statements, and accounting principles,
  • Knowledge of regulatory requirements related to general retail operations,
  • Knowledge of inventory management, cash handling procedures, and compliance with regulatory requirements.
  • Retail Management or Merchandising Certification is an asset.

Skills

  • Exceptional leadership and management skills,
  • Ability to identify and resolve operational issues, make informed decisions, and implement solutions in a timely manner,
  • Strong finance and business acumen,
  • Good organizational and time-management skills,
  • Strong team player with solid communication skills,
  • High levels of integrity and ability to handle confidential information,
  • Ability to set and manage priorities to meet deadlines,
  • Ability to work independently within established guidelines and procedures and as a member of a team,
  • Willingness to be flexible and adaptable to changing priorities,
  • Strong multi-tasking and organization skills,
  • Ability to set and manage priorities to meet deadlines,
  • Strong people skills and the ability to interact with colleagues and senior management to maintain quality,
  • Proficient in MS Office software (Excel, Word and Outlook).

Experience

  • Minimum 5 to 7 years of working experience in retail operations management, including inventory, staffing, cash management, sales, and customer service.
  • Prefer experience in managing gas station fuel sales, pricing and convenience store merch.
  • 3 to 5 years of working experience managing different retail locations or stores,
  • Demonstrated experience in sales and customer service, and implementing
  • Experience working with First Nations is an asset.

Special Requirements

  • Sign Nch’ḵaỷ Confidentiality Agreement,
  • Willing to work additional hours as required.

Working Conditions

  • Office work (prolonged sitting, lifting).
  • Exposure to the elements.
  • Require the use of appropriate gloves, hearing protection, safety shoes, a hard hat and/or other

Expected Salary Range

$80,000 to $90,000 / Yearly

Our typical hiring range will be +/- 5% of the midpoint shown above.
Factors influencing this decision include qualifications and market conditions for the role.

ABOUT NCH’ḴAY̓

Nch’ḵay̓ Development Corporation (Nch’ḵay̓) was established in 2018 as the economic development arm of the Squamish Nation –—Sḵwx̱wú7mesh Úxwumixw—to allow for the separation of business and politics. Nch’ḵay̓’s mandate is to develop, manage, and own the active businesses of the Nation, and our mission is to pursue successful business opportunities that contribute to the long-term wealth and prosperity of the Sḵwx̱wú7mesh Úxwumixw and Stélmexw (People). 

What we offer

Our workplace is committed to the highest levels of safety and inclusivity. You will be working with a supportive and passionate team, and have opportunities for continuous learning, development, and growth within your job and career. In alignment with our values, we offer our Team Members generous benefits to help them achieve their goals, including

  • Opportunities for career growth and development,
  • Friendly, supportive, and dynamic work environment,
  • Flexible hybrid work schedule,
  • Extended dental and health care benefits,
  • Employee and Family Assistance Program,
  • Pension Plan and Supplementary Savings Plan,
  • Life Insurance,
  • Paid leave (sick leave, vacation, seven Squamish Family Days)
  • 14 statutory holidays.

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Retail Operations Support Specialist

New
Sudbury, Ontario Beyond Wireless Headquarters

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Job Description

Job Description

Job Description

WHO We ARE: We are Beyond Wireless, an independently owned, authorized Rogers and Fido Dealer and communications solutions provider. With a dynamic business division and 56 retail locations, we are continuously looking for more opportunities to expand. While we are incredibly passionate about making more possible through connectivity, we are obsessed with supporting growth, development and greatness through people and partnership. Our team is collaborative, nimble, and eager to identify and embrace opportunities: driving growth, development, and success.

WHAT We NEED: We are currently seeking a Retail Operations Support Specialist to join our team.

The Retail Operations Support Specialist is focused on providing remote operational assistance to our retail locations across Ontario and Eastern Canada. Based in out of the headquarters in Sudbury, ON, the successful candidate will help ensure the smooth functioning of store operations, technical troubleshooting, and process optimization.

WHY You Want the ROLE - YOU GET TO:

• Provide remote support to 56 retail locations across Ontario and the East Coast.

• Troubleshoot technical issues related to store hardware, software, and systems to minimize disruptions.

• Assist store teams with inventory management, stock replenishment, and logistical support through remote communication.

• Support the implementation and monitoring of operational procedures to ensure regulatory compliance and company standards.

• Coordinate with vendors, service providers, and internal teams to resolve operational challenges efficiently.

• Maintain detailed documentation of support activities, issues, and resolutions for ongoing process improvement.

• Contribute to continuous improvement initiatives aimed at enhancing retail operations remotely.

WHAT YOU Bring:

• Strong troubleshooting and technical problem-solving skills.

• Excellent organizational and time-management abilities.

• Proactive, detail-oriented, and resourceful with a focus on operational efficiency.

• Effective communication skills, both written and verbal, for remote support.

• Ability to work independently, manage multiple priorities, and adapt to a dynamic environment.

• Prior experience in retail operations or technical support is a plus.

Benefits and Perks:

• A company that invests in you, both personally and professionally.

• Support anywhere, anytime. Easy access to your colleagues across Ontario and the East Coast.

• Paid vacation.

• Group Benefit Plan available, including medical, dental, prescription eye wear, and an Employee and Family Assistance Program.

Salary Range:

$55K-$75K based on experience and qualifications.

Work Environment:

1. This role is based out of our Beyond Wireless headquarters in Sudbury, ON, supporting retail locations across Ontario and Eastern Canada.

2. The candidate should be comfortable working independently with minimal supervision, utilizing remote communication tools.

Next Steps:

Interested candidates should highlight their troubleshooting, organizational, and problem-solving skills in their application. We look forward to integrating a dedicated professional into our operations support team at Beyond Wireless.

The search committee will begin consideration of candidates immediately and will continue until the position is filled. Thank you to all applicants. Only those selected to proceed will be contacted.

As part of our commitment to inclusivity, diversity, equality, and accessibility, our goal is a workforce that reflects the communities we serve. Beyond Wireless welcomes all qualified applicants to apply, including individuals with disabilities, those who identify as Black, Indigenous, persons of colour, and members of the 2SLGBTQIA+ community. Accommodations are available upon request for candidates taking part in the selection process.

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Retail Operations Manager (Laval, QC)

New
Laval, Quebec Fuze HR Solutions Inc.

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Job Description

Job Description

We are looking for a Retail Operations Manager in Laval, QC for an international retail company in fashion!


Do you have previous experience as a Retail Manager?

Passionate about fashion?

If so, this is the opportunity for you!

Main tasks of the Retail Operations Manager:

  • Organize the store operations based on KPIs

  • Manage and optimize the productivity of all resources

  • Organize and supervise front-end processes

  • Manage the stockroom inventory and flow of goods

  • Supervise and execute replenishment

  • Collaborate with department managers on commercial operations

  • Continuously trains teams on proper procedures and standards

  • Develop, acknowledge and provide constructive feedback for the evolution of teams

  • Responsible for compliance with regulations on occupational risk prevention, and health and safety at work

Requirements for the Retail Operations Manager role:

  • Previous experience in a retail management position

  • Full time, and flexible availabilities

  • Excellent customer service skills

  • Detail oriented

  • Bilingual in English and French

Apply today! Or send your resume to Amanda at

---

Nous sommes à la recherche d’un Responsable des opérations en magasin à Laval, QC, pour une entreprise internationale dans le domaine de la mode !


Avez-vous de l’expérience en tant que gestionnaire en commerce de détail ?


Êtes-vous passionné(e) par la mode ?


Si oui, cette opportunité est pour vous !


Principales responsabilités du poste de Responsable des opérations en magasin :

  • Organiser les opérations du magasin en fonction des indicateurs de performance (KPI)

  • Gérer et optimiser la productivité de toutes les ressources

  • Organiser et superviser les processus en surface de vente

  • Gérer l’inventaire et la circulation des marchandises en arrière-boutique

  • Superviser et assurer le réapprovisionnement des produits

  • Collaborer avec les responsables de département sur les opérations commerciales

  • Former continuellement les équipes sur les procédures et les standards

  • Encadrer, valoriser et fournir des commentaires constructifs pour faire évoluer les équipes

  • Veiller au respect des réglementations en matière de santé, sécurité et prévention des risques professionnels

Exigences pour le rôle :

  • Expérience préalable en gestion dans le commerce de détail

  • Poste à temps plein avec disponibilités flexibles

  • Excellentes aptitudes en service à la clientèle

  • Souci du détail

  • Bilingue en anglais et en français

Postulez dès aujourd’hui !


Ou envoyez votre CV à Amanda à l’adresse suivante :

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Retail Representative

R3P 2M6 Winnipeg, Manitoba Advantage Solutions

Posted today

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Job Description

We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.

In this role, you will provide in-store merchandising support to Retailers to meet shoppers’ needs. This includes building displays and end caps and resetting shelves to ensure that stores and suppliers maximize sales opportunities. Are you ready to shape the future of shopping and get it done with us?

What We Offer:

  • Competitive wages; $15.80 - $17.00 per hour
  • Availability Monday – Thursday
  • Early start times
  • No nights or weekends
  • Flexible Schedule
  • Growth opportunities abound – We promote from within
  • No prior experience is required as we provide training and team support to help you succeed

What You’ll Do:

  • You can perform physical work of moving, bending, standing and can lift up to 50 lbs.
  • Can use your smartphone or tablet to record work after each shift
  • Have reliable transportation to and from work location
  • Are willing to independently travel locally within your assigned territory

Click here to learn more from our team.

Join us and see what’s possible for you!

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Retail Representative

New
R3P 2M6 Winnipeg, Manitoba Advantage Solutions

Posted today

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Job Description

ats

We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.


In this role, you will provide in-store merchandising support to Retailers to meet shoppers' needs. This includes building displays and end caps and resetting shelves to ensure that stores and suppliers maximize sales opportunities. Are you ready to shape the future of shopping and get it done with us?


What We Offer:


  • Competitive wages; $ 15.80 - $17.00 per hour
  • Availability Monday - Thursday
  • Early start times
  • No nights or weekends
  • Flexible Schedule
  • Growth opportunities abound - We promote from within
  • No prior experience is required as we provide training and team support to help you succeed


What You'll Do:


  • You can perform physical work of moving, bending, standing and can lift up to 50 lbs.
  • Can use your smartphone or tablet to record work after each shift
  • Have reliable transportation to and from work location
  • Are willing to independently travel locally within your assigned territory


Click here to learn more from our team.

Join us and see what's possible for you!

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Retail merchandiser

Smiths Falls, Ontario Neptune Retail Solutions]

Posted today

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Job Description

Overview Languages

English

Education Experience On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting Responsibilities Tasks Experience and specialization Computer and technology knowledge Additional information Security and safety Transportation/travel information Work conditions and physical capabilities Own tools/equipment Personal suitability Benefits Financial benefits
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Retail merchandiser

Maple Ridge, British Columbia Neptune Retail Solutions]

Posted today

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Job Description

Overview Languages

English

Education Experience On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting Responsibilities Tasks Experience and specialization Computer and technology knowledge Additional information Security and safety Transportation/travel information Work conditions and physical capabilities Own tools/equipment Personal suitability Benefits Financial benefits
This advertiser has chosen not to accept applicants from your region.
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Retail butcher

Calgary, Alberta Amanti Grocery Ltd]

Posted 3 days ago

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Job Description

Overview Languages

English

Education Experience On site

Work must be completed at the physical location. There is no option to work remotely.

Work site environment Work setting Responsibilities Tasks Experience and specialization Equipment and machinery experience Additional information Security and safety Work conditions and physical capabilities Personal suitability Benefits Health benefits Long term benefits
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