1,591 Retail Management Positions jobs in Canada

Nch'Kay9 days ago

North Vancouver, British Columbia

CA$57,988 - CA$5,236/yearly

Senior Level

full_time

Career growth and development opportunities

Supportive, dynamic work environment

Flexible hybrid work schedule

The Retail Operations Manager is a permanent full-time position based at Nch'ḵay̓'s Head Office on the Squamish Nation's Xwemélch'stn (Capilano) Reserve in West Vancouver, B.C. Your work will contribute to the Nation's economic growth and development, and to creating new and sustainable economic opportunities for generations of Squamish People. As an Indigenous organization that is wholly owned by the Squamish Nation, it's important to us that all our Team Members are aligned with the Nation's values: Úxwumixw, Snew̓íyelh, Wanáxws, Siyám̓in, Nexwnínew̓, and Stélmexw. We encourage you to read about the meaning and significance of these values here.

Scope of the Position

The Retail Operations Manager provides operational leadership and stewardship to the Retail Division, which currently comprises Squamish Valley Gas Bar, North Vancouver Smoke Shop (at Mosquito Creek Marina), and North Vancouver Gas Bar. The position is responsible for the overall profitability and efficient operation of the retail division. Responsible for ensuring that all health and safety policies are being adhered to by Retail Division Team Members. The Retail Operations Manager ensures the Retail Division's operation is aligned with Nch'ḵay̓ Strategic Plan

A. Duties, Responsibilities, Authority, and Accountabilities

Financial Leadership

• Responsible for the overall financial health, profitability, and stability of the Retail Division,
• Ensure that the operations adhere to Nch'ḵaỷ financial policies, processes, procedures, and internal controls,
• Assist with the annual budget and forecasts and support the strategic plan development and implementation,
• Assist with Nch'ḵaỷ strategic plan development and implementation,
• Assist with the annual budget and forecasts,
• Align pricing strategies with Marketing, Brand and Finance teams,
• Support with the financial audit,
• Produce, analyze, and maintain accurate financial records and reports,
• Collaborate with the Finance department to develop, implement, and monitor financial internal control systems: proper authorization, separation of duties, independent review, and reconciliation.

Operational Leadership

• Responsible for the overall operation of the Retail Division, including planning, organizing, leading, and controlling.
• Ensure that the operational performance supports Nch'ḵay's goals and objectives,
• Ensure that operational maintenance is planned, budgeted and performed,
• Stay abreast of competitor prices and promotions, community buying habits, and customer trends.
• Supervise and collaborate with Team Leaders and Store Managers to provide excellent customer service,
• Collaborate with the Senior Leadership Team and the Finance Department to design and oversee an internal control system, including inventory,
• Ensure retail stores are well-maintained, look professional, nice, and clean.
• Ensure all regulatory requirements are met for retail operations,
• Ensure superior customer service is maintained and deal with difficult customers when Team Members require assistance,
• Provide the necessary tools and equipment to their team and make requests as needed.
• Develop and collaborate in the creation of manuals, handbooks, reference material and documents.

People Leadership

• Direct and coach the Retail Operations Managers and front-line Team members to ensure plans and tasks are carried out effectively and efficiently,
• Ensures that Team Members are being developed and trained as required,
• Resolve Team Member issues and involves the HR team,
• Responsible for managing and prioritizing Team Members' workflow,
• Leads and motivates the team to successfully completion of all assigned projects and tasks,
• Facilitates Team Members' participation in goal setting and planning process,
• Initiate and participate in team-building activities,
• Supports the implementation of HR-related policies, processes, programs, and initiatives,
• Handles all Team Members' issues with honesty, fairness, and equity,
• Follow Nch'ḵaỷ Employee Handbook when managing Team Members and consult with HR as required.

Environment, Health, and Safety Leadership

• Ensure that the operations are performed in a safe manner by following the Nch'ḵaỷ EHS Management system,
• Understanding, implementing, and enforcing applicable WorkSafeBC Acts and Regulations, Safe Work Procedures, Safe Work Practices, and Safety Rules,
• Ensure that Team Members are equipped with the information, knowledge, training, and supervision to work safely.
• Follow Nch'ḵaỷ EHS Management System and consult with the EHS Manager as required.

B. Other

• Perform other duties as required.
• Adheres to and promotes Nch'ḵaỷ's six Guiding Principles (Leadership, Trust, Respect, Wisdom, Competence, and Passion).

C. Reporting Responsibilities and Authorities from the Supervisor

• Reports to Director, Mergers & Acquisitions

• Direct Reports:

• Squamish Valley Gas Bar Manager,

• North Vancouver Retail Team Lead,

• Retail Accounting Officer.

D. Knowledge, Skills, and Experience

Knowledge

• Bachelor's degree in business administration or a related field,
• Budgets, forecasts, cost control, financial statements, and accounting principles,
• Knowledge of regulatory requirements related to general retail operations,
• Knowledge of inventory management, cash handling procedures, and compliance with regulatory requirements.
• Retail Management or Merchandising Certification is an asset.

Skills

• Exceptional leadership and management skills,
• Ability to identify and resolve operational issues, make informed decisions, and implement solutions in a timely manner,
• Strong finance and business acumen,
• Good organizational and time-management skills,
• Strong team player with solid communication skills,
• High levels of integrity and ability to handle confidential information,
• Ability to set and manage priorities to meet deadlines,
• Ability to work independently within established guidelines and procedures and as a member of a team,
• Willingness to be flexible and adaptable to changing priorities,
• Strong multi-tasking and organization skills,
• Ability to set and manage priorities to meet deadlines,
• Strong people skills and the ability to interact with colleagues and senior management to maintain quality,
• Proficient in MS Office software (Excel, Word and Outlook).

Experience

• Minimum 5 to 7 years of working experience in retail operations management, including inventory, staffing, cash management, sales, and customer service.
• Prefer experience in managing gas station fuel sales, pricing and convenience store merch.
• 3 to 5 years of working experience managing different retail locations or stores,
• Demonstrated experience in sales and customer service, and implementing
• Experience working with First Nations is an asset.

Special Requirements

• Sign Nch'ḵaỷ Confidentiality Agreement,
• Willing to work additional hours as required.

Working Conditions

• Office work (prolonged sitting, lifting).
• Exposure to the elements.
• Require the use of appropriate gloves, hearing protection, safety shoes, a hard hat and/or other

Expected Salary Range

$80,000 to $90,000 / Yearly

Our typical hiring range will be +/- 5% of the midpoint shown above.

Factors influencing this decision include qualifications and market conditions for the role.

ABOUT NCH'ḴAY̓

Nch'ḵay̓ Development Corporation (Nch'ḵay̓) was established in 2018 as the economic development arm of the Squamish Nation –—Sḵwx̱wú7mesh Úxwumixw—to allow for the separation of business and politics. Nch'ḵay̓'s mandate is to develop, manage, and own the active businesses of the Nation, and our mission is to pursue successful business opportunities that contribute to the long-term wealth and prosperity of the Sḵwx̱wú7mesh Úxwumixw and Stélmexw (People).

What we offer

Our workplace is committed to the highest levels of safety and inclusivity. You will be working with a supportive and passionate team, and have opportunities for continuous learning, development, and growth within your job and career. In alignment with our values, we offer our Team Members generous benefits to help them achieve their goals, including

• Opportunities for career growth and development,
• Friendly, supportive, and dynamic work environment,
• Flexible hybrid work schedule,
• Extended dental and health care benefits,
• Employee and Family Assistance Program,
• Pension Plan and Supplementary Savings Plan,
• Life Insurance,
• Paid leave (sick leave, vacation, seven Squamish Family Days)
• 14 statutory holidays.

Government Administration

51-200

Nch'ḵaỷ Development Corporation (NDC) was established in 2018 as the economic development arm of the Squamish Nation - Skwxwú7mesh Úxwumixw. Nch'ḵaỷ mandate is to develop, manage and own the active businesses of the Nation and was created to allow for the separation of business and politics within the Squamish Nation. Our mission is to generate wealth and create prosperity from economic opportunities for current and future generations of the Squamish Nation.

Our team is comprised of individuals who are experts in their field and committed to the success and support of the Nation.

Message from the Squamish Council Chair "Nch'ḵay̓ was established to develop and manage the business of the nation. Together we will show leadership, demonstrating to the world how Indigenous Peoples are influencing Canada positively, as much as Canada has had a profound impact on Indigenous Peoples. We've had to change and sacrifice so much of who we are and give up so much of what belongs to us for Canada to exist. Reconciliation is evidenced by the broad collaboration between Indigenous and non-Indigenous governments, but also through the net positive economic impact we will have on Indigenous and non-Indigenous communities."

Chairperson Khelsilem Squamish Nation Council

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Job Description

Scope of the Position

The Retail Operations Manager provides operational leadership and stewardship to the Retail Division, which currently comprises Squamish Valley Gas Bar, North Vancouver Smoke Shop (at Mosquito Creek Marina), and North Vancouver Gas Bar. The position is responsible for the overall profitability and efficient operation of the retail division. Responsible for ensuring that all health and safety policies are being adhered to by Retail Division Team Members. The Retail Operations Manager ensures the Retail Division’s operation is aligned with Nch’ḵay̓ Strategic Plan .

A. Duties, Responsibilities, Authority, and Accountabilities

Financial Leadership

• Responsible for the overall financial health, profitability, and stability of the Retail Division,
• Ensure that the operations adhere to Nch’ḵaỷ financial policies, processes, procedures, and internal controls,
• Assist with the annual budget and forecasts and support the strategic plan development and implementation,
• Assist with Nch’ḵaỷ strategic plan development and implementation,
• Assist with the annual budget and forecasts,
• Align pricing strategies with Marketing, Brand and Finance teams,
• Support with the financial audit,
• Produce, analyze, and maintain accurate financial records and reports,
• Collaborate with the Finance department to develop, implement, and monitor financial internal control systems: proper authorization, separation of duties, independent review, and reconciliation.

Operational Leadership

• Responsible for the overall operation of the Retail Division, including planning, organizing, leading, and controlling.
• Ensure that the operational performance supports Nch’ḵay’s goals and objectives,
• Ensure that operational maintenance is planned, budgeted and performed,
• Stay abreast of competitor prices and promotions, community buying habits, and customer trends.
• Supervise and collaborate with Team Leaders and Store Managers to provide excellent customer service,
• Collaborate with the Senior Leadership Team and the Finance Department to design and oversee an internal control system, including inventory,
• Ensure retail stores are well-maintained, look professional, nice, and clean.
• Ensure all regulatory requirements are met for retail operations,
• Ensure superior customer service is maintained and deal with difficult customers when Team Members require assistance,
• Provide the necessary tools and equipment to their team and make requests as needed.
• Develop and collaborate in the creation of manuals, handbooks, reference material and documents.

People Leadership

• Direct and coach the Retail Operations Managers and front-line Team members to ensure plans and tasks are carried out effectively and efficiently,
• Ensures that Team Members are being developed and trained as required,
• Resolve Team Member issues and involves the HR team,
• Responsible for managing and prioritizing Team Members’ workflow,
• Leads and motivates the team to successfully completion of all assigned projects and tasks,
• Facilitates Team Members’ participation in goal setting and planning process,
• Initiate and participate in team-building activities,
• Supports the implementation of HR-related policies, processes, programs, and initiatives,
• Handles all Team Members’ issues with honesty, fairness, and equity,
• Follow Nch’ḵaỷ Employee Handbook when managing Team Members and consult with HR as required.

Environment, Health, and Safety Leadership

• Ensure that the operations are performed in a safe manner by following the Nch’ḵaỷ EHS Management system,
• Understanding, implementing, and enforcing applicable WorkSafeBC Acts and Regulations, Safe Work Procedures, Safe Work Practices, and Safety Rules,
• Ensure that Team Members are equipped with the information, knowledge, training, and supervision to work safely.
• Follow Nch’ḵaỷ EHS Management System and consult with the EHS Manager as required.

B. Other

• Perform other duties as required.
• Adheres to and promotes Nch’ḵaỷ’s six Guiding Principles (Leadership, Trust, Respect, Wisdom, Competence, and Passion).

C. Reporting Responsibilities and Authorities from the Supervisor

• Reports to Director, Mergers & Acquisitions
• Direct Reports:

1. Squamish Valley Gas Bar Manager,
2. North Vancouver Retail Team Lead,
3. Retail Accounting Officer.

D. Knowledge, Skills, and Experience

Knowledge

• Bachelor’s degree in business administration or a related field,
• Budgets, forecasts, cost control, financial statements, and accounting principles,
• Knowledge of regulatory requirements related to general retail operations,
• Knowledge of inventory management, cash handling procedures, and compliance with regulatory requirements.
• Retail Management or Merchandising Certification is an asset.

Skills

• Exceptional leadership and management skills,
• Ability to identify and resolve operational issues, make informed decisions, and implement solutions in a timely manner,
• Strong finance and business acumen,
• Good organizational and time-management skills,
• Strong team player with solid communication skills,
• High levels of integrity and ability to handle confidential information,
• Ability to set and manage priorities to meet deadlines,
• Ability to work independently within established guidelines and procedures and as a member of a team,
• Willingness to be flexible and adaptable to changing priorities,
• Strong multi-tasking and organization skills,
• Ability to set and manage priorities to meet deadlines,
• Strong people skills and the ability to interact with colleagues and senior management to maintain quality,
• Proficient in MS Office software (Excel, Word and Outlook).

Experience

• Minimum 5 to 7 years of working experience in retail operations management, including inventory, staffing, cash management, sales, and customer service.
• Prefer experience in managing gas station fuel sales, pricing and convenience store merch.
• 3 to 5 years of working experience managing different retail locations or stores,
• Demonstrated experience in sales and customer service, and implementing
• Experience working with First Nations is an asset.

Special Requirements

• Sign Nch’ḵaỷ Confidentiality Agreement,
• Willing to work additional hours as required.

Working Conditions

• Office work (prolonged sitting, lifting).
• Exposure to the elements.
• Require the use of appropriate gloves, hearing protection, safety shoes, a hard hat and/or other

Expected Salary Range

$80,000 to $90,000 / Yearly

Our typical hiring range will be +/- 5% of the midpoint shown above.
Factors influencing this decision include qualifications and market conditions for the role.

ABOUT NCH’ḴAY̓

Nch’ḵay̓ Development Corporation (Nch’ḵay̓) was established in 2018 as the economic development arm of the Squamish Nation –—Sḵwx̱wú7mesh Úxwumixw—to allow for the separation of business and politics. Nch’ḵay̓’s mandate is to develop, manage, and own the active businesses of the Nation, and our mission is to pursue successful business opportunities that contribute to the long-term wealth and prosperity of the Sḵwx̱wú7mesh Úxwumixw and Stélmexw (People). 

What we offer

Our workplace is committed to the highest levels of safety and inclusivity. You will be working with a supportive and passionate team, and have opportunities for continuous learning, development, and growth within your job and career. In alignment with our values, we offer our Team Members generous benefits to help them achieve their goals, including

• Opportunities for career growth and development,
• Friendly, supportive, and dynamic work environment,
• Flexible hybrid work schedule,
• Extended dental and health care benefits,
• Employee and Family Assistance Program,
• Pension Plan and Supplementary Savings Plan,
• Life Insurance,
• Paid leave (sick leave, vacation, seven Squamish Family Days)
• 14 statutory holidays.

PetSmart does Anything for Pets and Everything for You JOIN OUR TEAM!
Retail Operations Supervisor
About Life at PetSmart
At PetSmart, were more than just a company obsessed with pets ; were obsessed with our people too . Our values are rooted in unconditional love a lesson we learn from our petsand staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits that benefit you
Take care of yourself and your family memberswhether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings:
Paid weekly
Full time hours
Health benefits: medical, dental, vision
401k
Tuition assistance
Associate discounts and perks
Paid time off for fulltime associates
Career pathing
Development opportunities
JOB SUMMARY
PetSmarts Process Lead (Retail Operations Supervisor) has shared responsibility to drive operational excellence in our stores while upholding the companys vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.
PRINCIPAL RESPONSIBILITIES
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership:
Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions.
Delegate and validate completion of daily tasks.
Leads and directs associates when acting as the leader on duty.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.
Store Operations and Overall Store Experience:
Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed recommendations for stock replenishment and markdowns.
Assists in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies.
Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
Maintains store standards and leads a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
Completes monthly live cycle counts, addresses discrepancies.
Responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and caring for new arrival and sick pets.
Ensures pet parents have a positive experience with online orders including pick-up in store or ship from store.
Supports the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
Follows company Policies and Procedures to prepare for and receive new store owned pet arrivals. Ensures pets are healthy to move to sales floor after quarantine period.
QUALIFICATIONS
2+ years of retail supervisory experience in a customer-focused environment.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.
SUPERVISORY RESPONSIBILITY
No direct reports, however, are expected to guide and support the development of other associates.
Provides feedback on associate performance to direct supervisor.
Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
Do what you love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parents face after a fresh groomyou'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
Were delighted youre interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

PetSmart does Anything for Pets and Everything for You JOIN OUR TEAM!
Retail Operations Manager
About Life at PetSmart
At PetSmart, were more than just a company obsessed with pets ; were obsessed with our people too . Our values are rooted in unconditional love a lesson we learn from our petsand staying united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits that benefit you
Take care of yourself and your family memberswhether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings:
Paid weekly
Full time hours
Health benefits: medical, dental, vision
401k
Tuition assistance
Associate discounts and perks
Paid time off for fulltime associates
Career pathing
Development opportunities
JOB SUMMARY
PetSmarts Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the companys vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.
ESSENTIAL RESPONSIBILITIES
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership:
Participates in employment decisions such as recruiting, interviewing, and coaching.
Facilitates the associate experience and supports associate development; including, but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.)
Validates completion of assigned operational messages and engagement video compliance.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Recognizes and celebrates associates driving overall associate engagement.
Overall Store Experience:
Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards (feeding, watering, and cleaning) for all pet habitats (bird, reptile, small animal, cricket, and fish aquariums), and care for sick store-owned pets.
Accountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including, but not limited to, inventory accuracy, receiving, stocking/re-stocking, inventory counts (live and non-live), product rotations and planner/planogram sets in a timely and organized manner.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Maintains vendor relationships, backroom standards, and communication boards.
Oversight of the processes related to the Buy Online and Pick Up In Store and Ship From Store programs.
Identifies and reacts to sales trends through analysis and merchandising activities.
Responsible for making sound merchandising decisions with respect to discretionary space and discontinued merchandise.
Maintains store standards (compliance and cleanliness) and leads a culture of empowerment by ensuring compliance to our Policies & Procedures (P&Ps) and Code of Ethics.
Ensures a safe environment for our associates, pets, and pet parents.
Responsible for taking immediate action and reporting when a sick/injured pet is identified in store.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise as well as responding to general and escalated pet parent concerns.
Expense Management:
Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L expectations such as sales and shrink targets.
Analyzes inventory management reporting to identify trends, opportunities, and root causes.
Manages expenses such as labor and supplies, as well as any other relevant store metrics.
Leverages Home Office partners and resources to submit and follow up on store related work orders and purchase card allocation.
QUALIFICATIONS
3+ years of retail leadership or experience in a customer-focused environment.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.
SUPERVISORY RESPONSIBILITY
Typically oversees up to three (3) lead associates and up to forty (40) non-leader associates. Carries out supervisory responsibilities in accordance with PetSmarts policies and procedures.
Responsible for employment decisions and associate development.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Associate is required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
Do what you love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parents face after a fresh groomyou'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
Were delighted youre interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law

PetSmart does Anything for Pets and Everything for You JOIN OUR TEAM!
Retail Operations Supervisor
About Life at PetSmart
At PetSmart, were more than just a company obsessed with pets ; were obsessed with our people too . Our values are rooted in unconditional love a lesson we learn from our petsand staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits that benefit you
Take care of yourself and your family memberswhether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings:
Paid weekly
Full time hours
Health benefits: medical, dental, vision
401k
Tuition assistance
Associate discounts and perks
Paid time off for fulltime associates
Career pathing
Development opportunities
JOB SUMMARY
PetSmarts Process Lead (Retail Operations Supervisor) has shared responsibility to drive operational excellence in our stores while upholding the companys vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.
PRINCIPAL RESPONSIBILITIES
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership:
Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions.
Delegate and validate completion of daily tasks.
Leads and directs associates when acting as the leader on duty.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.
Store Operations and Overall Store Experience:
Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed recommendations for stock replenishment and markdowns.
Assists in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies.
Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
Maintains store standards and leads a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
Completes monthly live cycle counts, addresses discrepancies.
Responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and caring for new arrival and sick pets.
Ensures pet parents have a positive experience with online orders including pick-up in store or ship from store.
Supports the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
Follows company Policies and Procedures to prepare for and receive new store owned pet arrivals. Ensures pets are healthy to move to sales floor after quarantine period.
QUALIFICATIONS
2+ years of retail supervisory experience in a customer-focused environment.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.
SUPERVISORY RESPONSIBILITY
No direct reports, however, are expected to guide and support the development of other associates.
Provides feedback on associate performance to direct supervisor.
Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
Do what you love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parents face after a fresh groomyou'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
Were delighted youre interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.