166 Retail Manager jobs in Canada

Job Description

Job Description

Do you have a passion for business AND an artistic flare ? Are you a driven, inspirational mentor that strives for success?

That is what Style Happy  and Chatters  is all about, and we just happen to have an exciting opportunity for you!

We’re looking for a confident and people oriented Retail  Manager based in the Winnipeg region  who can multi task and keep things running smoothly in our busy salon environment. 

A little about what you bring to Chatters:

• Enthusiastic about all things beauty!
• At least 2-3 years of experience in a retail leadership role
• You can build rapport with our guests and your team, with an unwavering understanding that the “Experience is Everything”
• Flexible, self-motivated and driven with excellent people and communication skills
• Superior time management skills – you get things done on time, every time (and on budget!)
• Knowledge of computer systems like Point of Sales, Excel, PowerPoint, Word and Gmail
• You are your own success story, inspiring others to be their best
• A knack for problem solving. You’re highly responsible and 100% reliable

A little about what you’ll do:

• Be responsible. Retail operations management –you got this!
• You’ll analyze, maintain and improve our systems and processes
• Oversee and book guest appointments – with a smile!
• Share your passion. With the help of your proven experience and your love for all things beauty-related, you’ll coach and train the sales team to help them achieve store sales targets
• Make sure the salon is kept sparkling clean, well-stocked and merchandised according to Chatters’ standards
• Show off your encyclopedic product knowledge! Not only will you be the resident expert on all of our products, you’ll also oversee the inventory, product ordering and pricing
• Some number crunching – you’ll be monitoring budgets, payroll management, scheduling and cost of goods management
• Have fun! Provide a welcomed environment for guests and beauty consultants

A little about what we offer. At Chatters, we believe great employees deserve great benefits like:

• A competitive salary
• Discounted products and salon services
• FREE in-salon, regional and national education opportunities
• Sales incentives
• Medical and dental
• Employer RRSP contributions
• Plus, lots of opportunities to learn and grow!

Chatters prioritizes diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
 

Want to get to know us a little better? Come check us out at  

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Job Description

Job Description

Position: Retail Manager Location: Ripley’s Aquarium of Canada

Reports To: Director of Retail Operations

Job Purpose:

Reporting to the Director of Retail Operations, the Retail Manager is responsible for managing the day-to-day operations of the gift shop. This includes leadership and guidance to the retail team, merchandising changes and planning, and analysis of the retail business in all aspects.

Please remember that due to the nature of our business, we work when others play in an attraction that is open 365 days of the year! You will be expected to be regularly available to work any shift during, before or after these hours of operation.

Critical Responsibilities:

The Retail Manager is responsible for supporting the day-to-day operations of the aquarium gift shop, ensuring a seamless and positive guest-focused retail experience. Key responsibilities include:

• Oversee all aspects of daily shop operations in collaboration with the Director of Retail Operations & Lead Supervisors.
• Provide leadership and guidance to the retail team including Lead Supervisors, Supervisors, and Associates.
• Prepare and manage staff scheduling to ensure adequate coverage for both regular operations and peak periods.
• Process bi-weekly payroll and maintain accurate timekeeping records.
• Lead part-time and seasonal recruitment efforts, including interviewing, onboarding, and training.
• Provide consistent coaching and discipline in alignment with company policies to support performance and positive team development.
• Ensure proper cash handling procedures are followed at all times.
• Review existing operational procedures and implement updates or revisions to improve efficiency and guest experience.
• Attend monthly retail analysis call, including preparing and analyzing all metrics in preparation for the call.
• Assist with the preparation of departmental budgets and participate in monthly P&L reviews to monitor financial performance.
• Support store merchandising and visual display setups in line with promotional or seasonal changes.
• Oversee receiving, tagging, and organization of incoming product shipments; maintain accurate inventory controls.
• Act as the Director of Retail Operations in their absence, maintaining full operational oversight.
• Assist with all physical inventories and audits.
• Support front-line operations as needed by running the register, relieving staff for breaks, and ensuring guest service standards are upheld.
• Assist and maintain the Aquarium’s Shopify online store, including product uploads, order fulfillment, and customer service coordination.
• Additional responsibilities may be assigned based on operational needs.

Special Skills and Requirements:

• 2+ Years experience managing a retail store / gift shop, in a high volume traffic location.
• 3-5 years experience in a leadership role.
• Solid knowledge of retail math and analytics in a retail environment.
• Guest experience enthusiast with a keen attention to detail.
• Strong time management skills and organizational skills with the ability to multitask in a fast-paced environment.
• Open schedule availability to work days, nights, weekends, and holidays.
• Ability to lift up to 75 lbs.
• Experience with Microsoft office including Microsoft excel and Outlook.
• Experience using inventory management systems.
• Valid Drivers license.

Thank you for your interest in Ripley's Aquarium of Canada! Only those selected for an interview will be contacted further.

Job Description

Job Description

Do you love interacting with people and take pride knowing you helped them leave with a big smile? Are you excited at the thought of helping a customer pick out that perfect  product that makes them feel great about themselves? Are you a driven, inspirational mentor that strives for success?

Do you have a natural ability to engage and make a connection with others?

We want to hear from you!

Chatters  is looking for an Assistant Retail Manager  that is ready to be our next success story and join our growing team based out of our Chatters Woodgrove Centre location in Nanaimo,  BC . 

A little about the role:

• Product Expert.  You have an inherent ability to present and promote beauty products at the customer level because of your passion for all things beauty-related.
• Success.  Success to you is having the customer leave happy with your recommendations.
• Relationships.  You have top notch communication skills and people are naturally drawn to your outgoing and positive attitude.
• Challenge.  You’re up to the challenge and enjoy the thought of a tough sell.
• Targets.  The numbers excite you, your sales targets don’t stand a chance!
• Network.  You are known for your customer service skills and referrals always come your way.
• Have fun!  You enjoy delivering our 5-star customer service. Provide a welcomed environment for guests and beauty consultants
• Share your passion. With the help of your proven experience and your love for all things beauty-related, you’ll coach and train the sales team to help them achieve store sales targets
• Organize and support.  Make sure the salon is kept sparkling clean, well-stocked and merchandised according to Chatters’ standards

A little more about you:

• Enthusiastic about all things beauty!
• At least 1 year of experience in a retail leadership role
• You have experience in the customer service, sales or retail industry
• You can build rapport with our guests and your team, with an unwavering understanding that the “Experience is Everything”
• You are positive, outgoing, upbeat and driven to succeed
• You can provide that exceptional guest experience, at every interaction and make that connection to keep them coming back
• You love to coach and motivate your team to achieve success
• You know your way around a computer
• In a nutshell, you are confident, flexible, self-motivated to exceed expectations and have mad communication skills!
• Flexible, self-motivated and driven with excellent people and communication skills
• Superior time management skills – you get things done on time, every time (and on budget!)
• A knack for problem solving. You’re highly responsible and 100% reliable

A little about what we offer. At Chatters we recognize our employees deserve great benefits, such as:

• Discounted products and salon services
• Medical and dental
• Employer RRSP contributions
• Plus, lots of opportunities to learn and grow!

Chatters prioritizes diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
 

Want to get to know us a little better? Come check us out at  

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Job Description

Job Description

Do you love interacting with people and take pride knowing you helped them leave with a big smile? Are you excited at the thought of helping a customer pick out that perfect  product that makes them feel great about themselves? Are you a driven, inspirational mentor that strives for success?

Do you have a natural ability to engage and make a connection with others?

We want to hear from you!

Chatters  is looking for an Assistant Retail Manager  that is ready to be our next success story and join our growing team based out of our Chatters Summit Centre Mall location in Kamloops,  BC . 

A little about the role:

• Product Expert.  You have an inherent ability to present and promote beauty products at the customer level because of your passion for all things beauty-related.
• Success.  Success to you is having the customer leave happy with your recommendations.
• Relationships.  You have top notch communication skills and people are naturally drawn to your outgoing and positive attitude.
• Challenge.  You’re up to the challenge and enjoy the thought of a tough sell.
• Targets.  The numbers excite you, your sales targets don’t stand a chance!
• Network.  You are known for your customer service skills and referrals always come your way.
• Have fun!  You enjoy delivering our 5-star customer service. Provide a welcomed environment for guests and beauty consultants
• Share your passion. With the help of your proven experience and your love for all things beauty-related, you’ll coach and train the sales team to help them achieve store sales targets
• Organize and support.  Make sure the salon is kept sparkling clean, well-stocked and merchandised according to Chatters’ standards

A little more about you:

• Enthusiastic about all things beauty!
• At least 1 year of experience in a retail leadership role
• You have experience in the customer service, sales or retail industry
• You can build rapport with our guests and your team, with an unwavering understanding that the “Experience is Everything”
• You are positive, outgoing, upbeat and driven to succeed
• You can provide that exceptional guest experience, at every interaction and make that connection to keep them coming back
• You love to coach and motivate your team to achieve success
• You know your way around a computer
• In a nutshell, you are confident, flexible, self-motivated to exceed expectations and have mad communication skills!
• Flexible, self-motivated and driven with excellent people and communication skills
• Superior time management skills – you get things done on time, every time (and on budget!)
• A knack for problem solving. You’re highly responsible and 100% reliable

A little about what we offer. At Chatters we recognize our employees deserve great benefits, such as:

• Discounted products and salon services
• Medical and dental
• Employer RRSP contributions
• Plus, lots of opportunities to learn and grow!

Chatters prioritizes diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
 

Want to get to know us a little better? Come check us out at  

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Job Description

Job Description

Salary: Starting 70K depending on experience

• Conduct monthly one-on-one meetings to support team development.

Position Overview

The Retail Manager at 100 Ways plays a key leadership role in ensuring an exceptional retail and customer service experience both in our Vancouver location and at our partner retail locations across the country. This individual will directly manage the Customer Service teams for both our selling and buying appointments, overseeing day-to-day operations, merchandising, training, and customer satisfaction.

The ideal candidate is hands-on, highly organized, and passionate about elevating the in-store and online customer experience through data-driven, thoughtful strategy and people-first leadership.

This role will include regular Saturday work and coverage when the Director of Operations is away. Some travel is required to maintain brand consistency and provide training across our retail partner network.

Key Responsibilities

Customer Service Oversight

• Oversee the retail and customer experience for 100 Ways Jewelry, to ensure the highest standard and consistency of service at all touch points including but not limited to digital communications, phone calls, in-showroom experiences and throughout appointments.
• Participate in hands-on customer service as needed, responding to escalated customer issues with professionalism and empathy, supporting both team members and customers toward positive outcomes.
• Establish and roll out standards for customer service response and improvements, both in-person and online.

People Management and Training

• Directly manage the 100 Ways customer service team, providing daily leadership, coaching, and performance support.
  
• Conduct monthly one-on-one meetings to support team development.
  
• Oversee hiring, onboarding, and training of new retail and Customer Service team members.
• Maintain a weekly schedule to ensure efficient coverage and alignment with customer needs.
• Training of cross function team members in customer service for a consistently high level of service at every interaction.

Merchandising Coordination

• Collaborate with the Director of Operations on the implementation of merchandising plans created in partnership with the marketing team both in-showroom and across partner retail locations.
• Ensure product presentation and displays align with brand standards and marketing initiatives.
• Coordinate inventory refill and advise on product selection for display, working closely with the inventory team to optimize visual impact and sales potential.
• Regularly review merchandising success metrics and adapt plans based on customer response and performance.
• Work closely with the Inventory team to ensure tracking and availability of products for merchandising and display.
• Collaboration with the Director of Operations in roll out and ongoing support for retail partner management.

Customer Experience and Retail Strategy

• Drive continuous improvement in how we serve customers in person and online through creative thinking and iterative updates to customer-facing processes and policies.
• Track and report on retail performance data and customer service KPIs, helping to inform strategic goals and department priorities.
• Set measurable, data informed goals for sales and service, communicating these effectively to the team.
• Work closely with the marketing and product teams to close the customer feedback loop and ensure seamless campaign rollouts in-store.

Buying & Selling Oversight

• Ensure staff are well-trained in both selling 100 Ways jewelry and conducting buying appointments.
• Provide oversight for all aspects of our retail buying process, including customer education, intake, and follow-through.
• Roll out clear processes and trainings for appointment-based visits, including coordination with staff at partner locations across the country.

Collaboration

• Work with department leads to ensure collaboration, consistent messaging, and alignment across teams.
• Participate in strategic planning and leadership discussions to support company-wide initiatives and workflow optimization.
• Work closely with the Marketing team on campaign launches, in-store activations, and promotional events.
• Coordinate with the Jewelry and Product team to manage repairs, resizings, and customer-specific product needs, working together to improve the efficiency and satisfaction of these processes.
• Collaborate with the Shipping & Fulfillment team to ensure alignment between retail sales and order processing.

Additional Workplace Responsibilities

• Ensure all products in your possession are accounted for, kept safe and handed off to the next department to eliminate any opportunities for loss of product or damage.
• Maintain a clean and organized work environment.
• Adhere to company culture, procedures, policies and safety regulation.
• Additional tasks and projects as needed, whether in the Live Product Department or the greater company.
• Potential to lead other projects, as required. Ex. Special training initiatives for staff

If you’re passionate about ensuring maximum customer obsession, creating a sense of family within your team, navigating youth during their first employment journey– and having fun doing it, apply to our **Full-Time Retail Store Manager** opportunity so we can meet you!

**What You’ll Love About Us:**



- Competitive salary
- Annual performance bonus
- 100% Company paid health, vision & dental benefits
- Sick pay
- Employee Assistance Program
- RRSP/DPSP matching
- Uniforms provided
- Opportunities for training & advancement
- 100% Canadian-family owned company with a culture of super-friendly staff and above-and-beyond customer service
- **Perks, Perks, Perks!** Discount on products sold in our retail stores, free daily dairy beverages (we do make awesome milk) provided in all our company fridges and an active social committee. And the best thing about working at Kawartha Dairy – **you get FREE ICE CREAM!**



**What You’ll Do:**

**Follow and improve the procedures and personnel practices utilized to maintain store inventory.**



- Maintain appropriate inventory levels
- Maintain the practice of inventory rotation and control
- Analyze result of inventory variances and improve



**Establish and maintain work schedules to allow for variances in customer ordering.**



- Hire, schedule and train all staff in exceptional customer service
- Develop and supervise staff to achieve high levels of performance and customer service
- Develop and maintain a positive productive team working environment
- Supervise staff in the proper practices utilized in the proper preparation and handling of products
- Administer required documentation in administration of payroll



**Maintain communications with staff and customers.**



- Ensure customer satisfaction is carried out and resolve customer concerns and/or escalate to the next level of authority as appropriate
- Ensure that front of house offerings are prepared with the highest caliber of presentation
- Provide for monitoring and reporting of personnel practices
- Conduct performance reviews with all personnel
- Maintain safe and sanitary conditions for staff and customers
- Retain a thorough knowledge of company policies and procedures



**Provide for information and recording of documentation.**



- Maintain accurate and timely inventory control and ordering systems
- Follow and closely monitor proper procedures and policies to maintain effective cash management
- Ensure cash deposits to bank on a daily basis



**Maintain required schedules and procedures for inspection and monitoring of store equipment, store building, processes and procedures.**



- Follow inspection schedules for equipment and building
- Provide for inspection and monitoring of processes and procedures



**What You Need to Get the Job Done:**



- Possess a dynamic energy and are a natural mentor.
- An excellent communicator who has the ability to influence all.
- Someone who identifies problems, analyzes and makes good decisions based on solid information.
- A strong computer proficiency with a strong knowledge of PCs and software applications related to the work such as MS Office, Word, Excel, Access etc.
- Has the ability to adapt in a constantly changing, high paced, but super fun environment.
- Someone who understands and constantly pursues the principles of continuous improvement.
- Lives our Values and wants to join us on our journey to become one of the best Ice Cream Companies in Canada.



**Conditions of Employment**



- Must have a flexible schedule and be able to work evening, weekend shifts as well as federal and civic holidays to ensure effective oversight of all segments of the business and communication with staff



*We thank all candidates for their interest in Kawartha Dairy Limited, however, only those selected for interview will be contacted. We are an equal opportunity employer and support applicants with disabilities. Accommodations are available upon request throughout the recruitment process. The personal information being collected will be used in accordance with Protection of Privacy Act and shall only be used in the selection of a suitable candidate.*

Overview Languages

English

Education Experience On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks Additional information Work conditions and physical capabilities Personal suitability Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for newcomers and refugees

• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

• Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous people

• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Supports for visible minorities

• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

Employment groups - Help

Membership in a group is not a job requirement. All interested applicants are strongly encouraged to apply.

This employer is committed to providing all job applicants with equal employment opportunities, and promoting inclusion. If you self-identify as a member of any employment group, you are encouraged to indicate it in your application.