3,262 Retail Manager jobs in Canada

Overview Languages

English

Education Experience On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks Supervision Additional information Transportation/travel information Work conditions and physical capabilities Personal suitability

**Description**
As a **Wild Fork Sr. Sales Leader** , you will play a pivotal role in managing our team of brand ambassadors. Providing guidance, training, and leadership skills to inspire the team to perform at their optimum. You will lead by example and embody the company's core values to establish a dynamic and caring work environment. Additionally, ensuring that we maintain proper inventory control to maximize product freshness and availability, monitoring day-to-day store operations, and becoming the community's personal chef and friendly butcher.
If you are someone looking for a career growth opportunity and you **LOVE TO COOK & LOVE TO EAT** , we would love to connect with you!
**Our Values:** Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership
**Essential Tasks and Responsibilities:**
+ Oversee all aspects of team management, including recruiting, hiring, training, scheduling, performance evaluations, and disciplinary actions, when exercising sound judgement and decision-making in alignment with company policies and goals
+ Create an inspiring team environment with open communication, high energy and respectful culture
+ Driving traffic to the store by leading and initiating community events, branding.
+ Lead by example and embody the company's core values
+ Provide training to improve the knowledge base and utilize cross-training to maintain productivity when employees are absent
+ Establish and achieve the highest standard of store execution
+ Offer sufficient resources and autonomy to build trust and ownership
+ Focus on delivering TOP of the line customer experience by sharing your passion for food and becoming a product expert
+ Maintain and replenish inventory, staying in communication with the distribution center and commercial team regarding store specific needs
+ Develop a plan strategically designed to bring in more customers and increase their basket size
+ Conduct regular audits to ensure the store is presentable and can function properly
+ Make sure all employees adhere to company's policies and guidelines
+ Provides leadership and guidance with Human Resources functions
+ Maximize productivity through effective scheduling
+ Take full ownership of the store's Profit and Loss (P&L) performance, including analyzing financial reports, managing expenses, and driving sales to meet or exceed profitability targets
+ Execute other related duties as assigned
**Physical Demands and Work Environment:**
+ Physically able to exert up to 50 pounds of force
+ Occasional exposure to extreme temperatures - walk-in freezers
+ Stand/walk for up to 8-10 hours
+ Frequent movement within the store to access various departments, areas, and products
**Benefits & Perks:**
+ Medical, Dental & Vision Insurance
+ RRSP employer match, EAP
+ Culinary Training
+ Higher Education Programs
+ Vacation Time, Paid Holiday & Birthday PTO
+ Monthly Bonus Potential
+ WF Unlimited- Free Shipping
+ Chew On This- One give away product a month
+ Wild Chef - Allowance per month to shop in our store
**Qualifications:**
+ Bachelor's Degree in Business Administration or related field preferred
+ 5+ years of retail, hospitality, grocery, or restaurant experience, with at least three years in a management capacity required
+ Proven success in coaching and training employees
+ Strong understanding of sales drivers and customer service
+ Excellent communication skills
+ Enthusiasm and passion for food and customer service preferred
+ Experience with recruiting and performance evaluation processes
+ Ability to delegate tasks to other team members
+ Be determined and deliver superior results with a sense of urgency, time management, and prioritization
+ Systems capabilities preferred: SAP, Order Management Systems, Microsoft Office
+ Treat it like you own it -Take ownership and responsibility to be successful
+ Acts with respect and values other opinions
+ Strong cognitive skills, including problem analyzing
+ Demonstrated ability to meet and work within a budget
+ Ability to meet seasonal peaks, workloads, and deadlines
+ The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings and, weekends/holidays.

**Description**
Who we are:
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
What you can expect:
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
+ Comprehensive extended health care plans for full-time Team Members
+ Company-Paid Life and AD&D Insurance
+ A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future.
+ Paid time off from work for leisure or other hobbies
+ A range of mental health services to assist you in managing daily life.
What you'll be working on:
Responsible for the overall management and direction of the production process, along with leadership of the team, in accordance with all policies, procedures, regulations and laws. The Production Manager has direct responsibility for specific departments spanning both the production room and the sales floor. Ensure the store puts out the right items at the right price and at the right time through accurate pricing, shop-able racks, full merchandise utilization, seasonal backstock, efficient workflow and productive work pace. The Production Manager's supervision takes the form of quality control checking and side-by-side involvement in the work to observe, assess, coach, and counsel performance, as well as to set the pace of work. The Production Manager is guided by the Savers vision and Core Values.
Store Performance
+ Ensure store performance meets financial targets and key metrics based on annual and quarterly operating plan(s).
+ Continually monitor and set the pace of work.
+ Understand company objectives, local market potential and have the ability to analyze and act on key metrics, observation and information.
+ Inspect sales floor for shop-ability and ensure a positive customer/donor experience at all points of interaction.
+ Prioritize and direct team member activity.
Leadership and Development
+ Lead, direct and supervise the work of supervisor(s) and production team members.
+ Plan staffing needs and coordinate recruitment, selection and training.
+ Regularly observe, assess, interact, coach and counsel supervisors and team members.
+ Identify and develop high potential supervisors and team members through on-the-job, guided work.
+ Maintain a respectful values-driven workplace.
+ Use open communication tools and convert team member input into meaningful action. Address complaints and resolve issues consistent with our values, policies and procedures. Provide recognition and candid feedback.
+ Fulfill manager on duty responsibilities and oversee the entire store as acting manager in-charge when assigned.
Customer/Donor Service
+ Receive and respond to customer/donor questions, requests and complaints.
+ Deliver a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer/donor service expectations to team members.
+ Actively engage with the customer/donor by seeking first hand feedback to make improvements to all aspects of the shopping and donor experience.
+ Implement the set-up of sales and marketing promotions & programs when required.
+ Assist donors per Company standards.
Consistent Production
+ Manage item put out condition & volume, production margin, spread of put-out prices and seasonal back stock.
+ Ensure all sellable items are available to the customer.
+ Plan, schedule, assign and direct work of the team, making adjustments as needed, to achieve sales, service, production, labor efficiency, and profit objectives.
+ Manage production workflow efficiencies, standards and organization.
+ Oversee quality control checks throughout all production stages: during production, prior to rolling, on the floor and at recycle off the floor.
+ Lead the morning maintenance program to ensure sales floor is ready for business each morning; capture and leverage learnings.
+ Partner with the Community Donation Manager/Retail Sales Manager to manage OSD flow and process.
+ Ensure accuracy of daily stock-on-hand (SOH) and merchandise supply requirements.
+ Ensure the Savers recycling program is fully leveraged to reduce landfill and allow for further reuse of unsold/un-saleable items.
Loss Prevention and Safety
+ Protect company assets and information by ensuring their safe handling, security and integrity.
+ Proactively promote loss prevention awareness by upholding procedures and ensuring policies are in place.
+ Maintain a safe work environment through education, consistent follow up, ensuring policies and procedures are in place, and supporting the Joint Health and Safety Committee (JHSC).
+ Oversee certification process for Big Joe, baler and Lock-Out/Tag Out (LOTO).
In the absence of the Store Manager, oversees the store and team in accordance with all policies, procedures, regulations, and laws. This includes implementing and administering company programs, policies, and procedures. Makes decisions and takes reasonable action in the absence of the Store Manager. Performs any other task, function or responsibility as instructed by their immediate supervisor and/or superior manager of the Company.
What you have:
+ Excellent presentation skills
+ Ability to communicate well in both verbal and written forms.
+ Ability to observe, assess and coach the work of others.
+ Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form.
+ Ability to reason, make decisions, and use independent judgment in various situations.
+ Proficient in all Microsoft Office applications.
Minimum Required Education, Training and Experience:
+ High School diploma:post-Secondary degree/diploma preferred.
+ Results-driven retail store management, or industrial management experience.
+ Strong mathematical and analytical skills.
Physical Requirements:
+ Must be able to frequently lift and carry products weighing less than 5 lbs. Will occasionally need to lift and carry products weighing up to 50 lbs. Occasional pushing and pulling of racks/carts weighing 50 to 250 pounds using 4 - 10 lbs. of force.
+ Frequent reaching out in various levels/directions to inspect/handle merchandise, validate work processes, train/coach/counsel the team.
+ Possess dexterity for complex hand-eye tasks, including keyboarding, writing on documents/forms,merchandise & pricing inspection.
+ Continuous standing, frequent walking, stooping, bending, and twisting and occasional kneelingneeded tohandle &/or inspect merchandise, validate work processes, train/coach/counsel the team.
+ Frequently required to read written & electronic documents and product labels.
+ Continuous need to hear and verbally communicate in order to interact with and respond tomanagement, team members and customers. Will need to hear requests in person and via intercom andtelephone.
+ Will occasionally be exposed to hazardous machinery (compactor, baler, Big Joe), solvents (cleaners,detergents), radiation (Microwave in break room), continuously exposed to dust and frequently exposed to temperature fluctuations.
+ Will need to adjust work schedule to the needs of the business, including working some nights, weekends, holidays.
+ Able and willing to safely, cautiously, and efficiently navigate work environment that may include largeindustrial machinery, heavy equipment and product, elevated and uneven surfaces, and heights, and moving forklifts.
+ Frequent reaching to various levels and directions to move/stack boxes of product, move product on and off hangers, rails and carts and stock product on display racks/shelves.
+ Possess dexterity for complex hand-eye tasks, including keyboarding and merchandise ticketing/movement activities.
+ Continuous standing, frequent walking, stooping, bending and twisting and occasional kneeling needed to stack and/or stock product(s) on display racks.
FLSA: Exempt
Travel: Will periodically need to drive to meetings or other stores for business purposes.
Location: 70 Bristol Road East, Mississauga
Value Village is committed to fair and accessible employment practices. Value Village will accommodate people with disabilities during the recruitment, assessment and hiring process by informing applicants that we will make reasonable accommodations available, upon request and through consultation with them, throughout the process. Value Village will review current recruitment policies, procedures, processes and communications methods and amend as necessary to reflect required accessibility standards.

**Description**
Job Title: Retail Sales Manager
**Pay: $48,195 - $60,000**
Who we are:
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
What you can expect:
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one. In-house expertise!
Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
+ Comprehensive extended health care plans for full-time Team Members
+ Company-Paid Life and AD&D Insurance
+ A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future.
+ Paid time off from work for leisure or other hobbies
+ A range of mental health services to assist you in managing daily life.
What you'll be working on:
Accountable for the overall management and direction of the processes associated with the day-to-day functions of the sales floor. Upholds company standards throughout all customer and donor areas of the store (inside and outside), remaining aware of customer and donor needs, and monitoring and ensuring fast, accurate, and friendly service at cash registers, self-checkouts, on the retail floor, and at point of donation. The Retail Sales Manager is guided by the Savers Vision and Core Values. Reports to the Store Manager.
Store Performance
+ Ensures store performance meets financial targets and key metrics based on annual and quarterly operating plan(s).
+ Continually monitors and sets the pace of work.
+ Understands company objectives, local market potential and can analyze and act on key metrics, observations, and information.
+ Inspects sales floor for shop-ability and merchandising standards and ensures a positive customer/donor experience at all points of interaction.
+ Leads the generation of new Super Savers Club membership.
+ Prioritizes and directs team member activity.
Leadership and Development
+ Leads, directs, and supervises the work of supervisor(s) and retail sales floor team members.
+ Plans staffing needs and coordinates recruitment, selection, and training.
+ Regularly interacts, trains, coaches, and counsels the supervisors and team members. Provides recognition and candid feedback. Addresses complaints and solves issues.
+ Identifies and develops high potential team members for supervisory and management positions through on-the-job, guided work.
+ Role models and maintains a respectful, values-driven workplace that adheres to all Savers' Policies and Procedures.
+ In the absence of the Store Manager, fulfills their responsibilities and oversees the entire store as acting Store Manager.
Retail and CDC Operations
+ Schedules supervisors and team members for cash register, self-checkout, sales floor, to meet customer/donor demand.
+ Continuously assesses the sales floor and donor areas, and directs team member activity, to ensure that standards are met. Sets the pace of work.
+ Informs team members of operating plan targets and progress against targets. - Monitors sales, items sold and operations labor hours regularly throughout each shift to ensure efficiency targets are met and determine the need to increase, decrease or reassign staffing.
+ Identifies sub-standard departments &/or categories and takes action for resolution.
+ Accountable for determining appropriate space-to-sales for departments and categories using the CatMax tool and adjusting linear footage accordingly, in conjunction with the Store Manager, to maximize sales.
+ Receives and responds to customer questions, requests, and complaints.
+ Processes exchanges, special customer needs, and team member purchases as needed.
+ Leverages Voice of Customer Program to improve customer / donor satisfaction.
+ Delivers a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer service expectations.
+ Actively engages with the customer by seeking first-hand customer feedback to make improvements to all aspects of the shopping and donor experience.
+ Implements the set-up of sales and marketing promotions & programs.
Safety, Loss Prevention & Cash/Tender Control
+ Maintains a safe work environment through education, consistent follow up, ensuring policies and procedures are in adherence, and supporting the Joint Health and Safety Committee (JHSC).
+ Partners with Store Manager on safety issues and solutions. Reports via Interview Entry platform where appropriate.
+ Protects company assets and information by ensuring their safe handling, security and integrity.
+ Manages cash and tender controls. Performs morning accounting and banking procedures as needed and ensures all supervisors are trained to execute this procedure to standard.
+ Proactively promotes loss prevention awareness by upholding procedures and ensuring policies are in place.
What you have:
+ Strong mathematical and analytical skills.
+ Ability to communicate well in both verbal and written forms.
+ Ability to observe, assess and coach the work of others.
+ Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form.
+ Ability to reason, make decisions, and use independent judgment in various situations.
+ Proficient in all Microsoft Office applications.
Minimum Required Education, Training and Experience:
+ High School diploma: post-Secondary degree/diploma preferred.
+ Experience in salesfloor supervisor, cashier supervisor, customer service management, or retail management.
+ Experience in Savers production environment, managing the functions of sorting/grading/pricing (preferred; can be acquired in position).
Physical Requirements:
+ Must be able to frequently lift and carry products weighing less than 5 lbs. Will occasionally need to lift and carry products weighing up to 50 lbs. Occasional pushing and pulling of racks/carts weighing 50 to 250 pounds using 4 - 10 lbs. of force.
+ Frequent reaching out in various levels/directions to inspect/handle merchandise, validate work processes, train/coach/counsel the team.
+ Possess dexterity for complex hand-eye tasks, including keyboarding, writing on documents/forms, merchandise & pricing inspection.
+ Continuous standing, frequent walking, stooping, bending, and twisting and occasional kneeling needed to handle &/or inspect merchandise, validate work processes, train/coach/counsel the team.
+ Frequently required to read written & electronic documents and product labels.
+ Continuously needs to hear and verbally communicate in order to interact with and respond to management, team members and customers. Will need to hear requests in person and via intercom and telephone.
+ Will occasionally be exposed to hazardous machinery (compactor, baler, forklift), solvents (cleaners, detergents), radiation (Microwave in break room), continuously exposed to dust and frequently exposed to temperature fluctuations.
+ Able and willing to safely, cautiously, and efficiently navigate work environment that may include large industrial machinery, heavy equipment and product, elevated and uneven surfaces, and heights, and moving forklifts. In addition to the above:
+ May sometimes be required to drive to the bank to make deposits.
+ Will periodically be required to drive to meetings or other stores for business purposes.
+ Will need to adjust work schedule to the needs of the business, including working nights, weekends, and holidays.
FLSA: Exempt
Travel: Will periodically need to drive to meetings or other stores for business purposes.
**Location:** 101 Rosetown Avenue, Penticton, BC V2A 3J3 and coverage for Vernon, Kelowna, Westbank locations
Value Village is committed to fair and accessible employment practices. Value Village will accommodate people with disabilities during the recruitment, assessment and hiring process by informing applicants that we will make reasonable accommodations available, upon request and through consultation with them, throughout the process. Value Village will review current recruitment policies, procedures, processes and communications methods and amend as necessary to reflect required accessibility standards.

Overview Languages

English

Education Experience On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

• Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

• Supports newcomers and/or refugees with foreign credential recognition
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Provides awareness training to employees to create a welcoming work environment for Veterans

Support for Indigenous people

• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Applies hiring policies that discourage age discrimination
• Provides staff with awareness training to create a welcoming work environment for mature workers

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

Employment groups - Help

Membership in a group is not a job requirement. All interested applicants are strongly encouraged to apply.

This employer is committed to providing all job applicants with equal employment opportunities, and promoting inclusion. If you self-identify as a member of any employment group, you are encouraged to indicate it in your application.

Overview Languages

English

Education Experience On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

Overview Languages

English

Education Experience On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks Supervision Additional information Transportation/travel information Work conditions and physical capabilities Personal suitability