1,951 Retail Supervisors jobs in Canada

Job Description

JOB DESCRIPTION

We're looking for outgoing and energetic Shift Supervisors!

Shift Supervisors are a critical part of our restaurant leadership team. Shift Supervisors work with restaurant management to provide the direction and training required on every shift to exceed our customer's expectations. As a Shift Supervisor you will be responsible for assisting the execution of daily operations activities.

The following provides an overview of the basic responsibilities of a Shift Supervisor:

• You will oversee and manage a multi-million-dollar operation, provide great customer service and provide leadership in a team-oriented atmosphere.
• You must be available to work all shifts - Opens, Mid day and Closing Shifts.

General Responsibilities:

• Train, monitor and reinforce food safety procedures to crew members.
• Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
• Perform walk-through’s to ensure restaurant is ready to open/close and/or rush-ready.
• Work with Restaurant Management team to train, develop and communicate with crew members and Team in a way that maximizes retention.
• Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to “Delight Every Customer”.
• Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees.
• Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant.
• Follow up and ensure resolution of guest-related issues as needed.

• Ability to motivate staff and work well with others
• Previous food/customer service experience an asset
• Flexible Availability
• Strong customer service and communication skills
• Must be able to take direction, give direction, work well in a team environment
• Friendly outgoing personality

When he was eight years old, Dave Thomas dreamed he'd run the best restaurant in the world. He didn't just achieve his dream, he shared it with everyone. Dave loved two things above all else, food and people. That's why he started Wendy's. He believed in a place where you get great food, made fresh, served by nice people. At all our restaurants we do our best to carry on that simple idea, every day. It's his legacy. Our name is Wendy's, but we will always be Dave's place. Learn about the legacy and see how you can keep it alive as part of our team!

Job Description

JOB DESCRIPTION

People Management

* Leads by example and demonstrates the importance of treating every team member and guest with respect

* Assists the Restaurant Manager in recruitment and retention strategies

* Reacts immediately to issues requiring attention during the shift

* Provides ongoing, specific direction to team members

* Encourages an exciting and fun work environment while motivating team members to meet goals

* Trains, orientates and monitors new team members, using PTS and feedback binder

* Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)

* Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

Hospitality Management

* Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members

* Responds to guest in a friendly manner while maintaining an appropriate sense of urgency

* Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations

* Assists in the running of company-wide incentive programs

Operations Management

*Displays knowledge of and works in compliance with applicable legislation

* Complies with and enforces all Tim Hortons operating standards

* Ensures that all product and packaging is properly merchandised and stocked

* Responsible for shift cash procedures

* Maintains operational efficiency through use of positioning charts

* Supervises team members to ensure primary and secondary duties are completed

* Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)

* Keeps current on all new information on Portal or available through Townhall meetings

* Assists the Restaurant Manager in driving sales and transactions during their shift

* Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)

* Escalates to management any issues and or problems

Health & Safety

* Works in compliance with the occupational health and safety legislation

* Knows, understands and follows safe work practices and procedures

* Uses or wears personal protective equipment or clothing as required

* Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner

* Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

* Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents

• Customer service background preferred
• Must be able to lift 25 lbs
• Previous experience in Quick Service an asset
• Friendly and outgoing
• Flexible schedule
• Previous management experience preferred
• Must be currently legal to work in Canada

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

Job Description

Description de l'entreprise

WHO ARE WE?
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Nous sommes à la recherche d'un superviseur de quart professionnel et déterminé pour se joindre à notre équipe à Montréal, au Canada. En tant que superviseur de quart, vous serez chargé de superviser les opérations quotidiennes, de gérer le personnel et de veiller à ce que les normes de productivité et de qualité soient respectées pendant le quart de travail qui vous est assigné.

• Superviser et coordonner les activités des travailleurs ou des membres du personnel pendant le quart de travail assigné.
• Attribuer les tâches, planifier les heures de travail et superviser la réalisation des objectifs quotidiens.
• Contrôler les performances des employés, leur fournir un retour d'information et traiter tout problème ou toute préoccupation.
• veiller au respect des politiques de l'entreprise, des règles de sécurité et des normes de qualité
• Résoudre les conflits et prendre des décisions afin de maintenir un flux de travail harmonieux.
• Communiquer efficacement avec la direction, les membres de l'équipe et les autres services.
• tenir des registres précis et préparer des rapports sur les activités et les performances de l'équipe
• Identifier les domaines à améliorer et mettre en œuvre des solutions pour accroître l'efficacité
• former les nouveaux employés et fournir des conseils continus aux membres de l'équipe
• répondre aux demandes de renseignements ou aux plaintes des clients et les résoudre si nécessaire

• Expérience confirmée (2 à 3 ans) dans une fonction de supervision, de préférence dans un secteur d'activité similaire.
• Solides compétences en matière de leadership et de gestion d'équipe
• Excellentes capacités de résolution de problèmes et de prise de décision
• Gestion efficace du temps et sens de l'organisation
• Excellentes aptitudes à la communication orale et écrite
• Maîtrise de la résolution des conflits et des relations avec les employés
• Connaissances informatiques, y compris une expérience des logiciels de planification et de MS Office.
• Diplôme de fin d'études secondaires ou équivalent requis ; diplôme d'associé ou de licence en administration des affaires ou dans un domaine connexe préféré
• Connaissance de la législation et de la réglementation du travail
• Compréhension des protocoles et procédures de sécurité sur le lieu de travail
• Capacité à travailler selon un horaire flexible, y compris le soir, les week-ends et les jours fériés, selon les besoins.
• Le bilinguisme en anglais et en français est un atout, étant donné que le poste est situé à Montréal.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

Job Description

JOB DESCRIPTION
Team Supervisor

Lead by example and encourage your team to make Guests their highest priority. Share ideas, look for opportunities to grow the business and empower your team to do the right thing.

• Must be able to lift up to 50lbs
• Strong Communication skills
• Ability to follow Standards & procedures
• Strong work ethic & ability to get the job done

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

Job Description

Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes. We understand our customers’ need for service excellence and are committed to it.

Wild Wing at Canlan is currently looking for a Shift Supervisor

Our hands-on F&B Shift Supervisors oversee the day-to-day operations of the Wild Wing restaurant in a professional manner. They provide leadership for all staff, ensuring that efficient food service, preparation and presentation consistently exceed guest expectations.

• Ensure all opening / closing procedures are completed (shift dependent)
• Ensure there are no variances in cash or inventories during the shift
• Maintain knowledge of and actively promote menu, beverages and current promotions
• Receive product delivery and ensure safe, sanitary and secure storage when required
• Ensure team maintains or exceeds guest expectations in a cost-effective manner
• Cover team roles / shifts when required
• Front of house operations (Restaurant and Bar)
• Handle payments and gratuities, make change, and process all transactions SQUIRREL system accurately
• Apply developed knowledge of tableware and bar equipment
• Back of house operations (Kitchen)
• Competent in the use and care of kitchen tools and equipment
• Apply basic knowledge of food preparation (in keeping with standardized recipes)

• Smart Serve, Serving It Right, (or equivalent) required
• Food Safe Certification preferred
• High school graduation

• At least three years Food & Beverage experience
• Prior team leadership background preferred
• Outgoing, positive and team orientated
• Experienced handling payment and gratuities through a POS system (SQUIRREL preferred)
• Willingness and ability to work flexible hours (evenings & weekends)

If you are interested in learning more and becoming part of the Canlan team please apply online.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices

#LI-Onsite

Job Description

As a Shift Supervisor at Tim Hortons, your top priority is guest satisfaction!

Shift Supervisors are a critical part of our restaurant leadership team. Shift Supervisors work with restaurant management to provide the direction and training required on every shift to exceed our customer's expectations. As a Shift Supervisor, you will be responsible for assisting the execution of daily operations activities

The following provides an overview of the basic responsibilities of a Shift Supervisor:

You will oversee and manage a multi-million-dollar operation, provide great customer service and provide leadership in a team-oriented atmosphere.

You must be available to work all shifts - Opens, Midday and Closing Shifts.

General Responsibilities:

• Train, monitor and reinforce food safety procedures to team members.
• Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
• Perform walk-throughs to ensure the restaurant is ready to open/close and/or rush-ready.
• Work with the Restaurant Management team to train, develop and communicate with team members in a way that maximizes retention.
• Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies.
• Work with the Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees.
• Assist the Restaurant Management team in maintaining proper coverage via team member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant.
• Follow up and ensure resolution of guest-related issues as needed.
• For high-performing Shift Supervisors, there may be growth opportunities in Restaurant Management. We'd love to learn about you - apply today!

As a multi-unit Tim Hortons franchisee, Pioneer Food Services Limited offers some unique benefits and perks, such as:

• Competitive wages
• On-the-job training
• Incentive and recognition programs
• Community involvement opportunities
• Discounted food and drink while working
• Health and dental benefits for qualifying employees
• The ability to participate in the Team Tim Horton's Scholarship Program
• Advancement opportunities at the restaurant, operations, and head office level
• Opportunities to receive training and development in food safety and health and safety

Planning on moving, but don't want to lose your seniority or look for a new job? With 55 and growing locations, we may be able to find a perfect fit for you, whether you are relocating for personal, educational, or work reasons.

In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process. If contacted for an employment opportunity, please inform us of any accommodations required.

Tim Hortons Inc. is a Canadian multinational fast food restaurant chain. Based in Toronto, Tim Hortons serves coffee, doughnuts, and other fast food items. It is Canada's largest quick-service restaurant chain, with 4,846 restaurants in 14 countries as of December 31, 2018.
The company was founded in 1964 in Hamilton, Ontario, by Canadian hockey players Tim Horton and Jim Charade, after an initial venture in hamburger restaurants. In 1967, Horton partnered with investor Ron Joyce, who assumed control over operations after Horton died in 1974. Joyce expanded the chain into a multi-billion dollar franchise. Charade left the organization in 1966 and briefly returned in 1970 and 1993 through 1996.

Job Description

We're looking for friendly and outgoing Shift Supervisors!

Shift Supervisors are a critical part of our restaurant leadership team. Shift Supervisors work with restaurant management to provide the direction and training required on every shift to exceed our customer's expectations. As a Shift Supervisor, you will be responsible for assisting the execution of daily operations activities.

The following provides an overview of the basic responsibilities of a Shift Supervisor:

• You will oversee and manage a multi-million-dollar operation, provide great customer service and provide leadership in a team-oriented atmosphere.
• You must be available to work all shifts - Opens, Midday, and Closing Shifts.

General Responsibilities:

• Train, monitor and reinforce food safety procedures to crew members.
• Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
• Perform walk-through’s to ensure the restaurant is ready to open/close and/or rush-ready.
• Work with Restaurant Management team to train, develop and communicate with crew members and Team in a way that maximizes retention.
• Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to “Delight Every Customer”.
• Work with the Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees.
• Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant.
• Follow up and ensure resolution of guest-related issues as needed.

As a multi-unit Wendy's franchisee, Quicker Foods Inc. offers some unique benefits and perks, such as:

• Competitive wages
• On the job training
• Incentive programs
• Community involvement opportunities
• Discounted food and drink while working
• Health and dental benefits for qualifying employees
• Advancement opportunities at the restaurant, operations, and head office level
• Opportunities to receive training and development in food safety and health and safety

Planning on moving, but don't want to lose your seniority or look for a new job? With 70 and growing locations, we may be able to find a perfect fit for you, whether you are relocating for personal, educational, or work reasons.

In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process. If contacted for an employment opportunity, please inform us of any accommodations required.

The Wendy’s Story
First of all, yes, Wendy is a real person. And a pretty special one, being the daughter of our founder Dave Thomas. Today, she is one of the most involved and successful franchise owners in the Wendy’s enterprise. We think Dave would be proud. Back in 1969, he looked around at all other hamburger joints and was like, “Nah. People deserve better.” At the time, other quick-service restaurants were using frozen beef and mass-producing food. Not Dave. His approach of serving fresh, made-to-order hamburgers changed the game. And his can’t-stop-won’t-stop commitment to making customers happy drives everything we do today.

Job Description

The Shift Supervisor is responsible for ensuring an excellent experience for their guests by coordinating the team to exceed expectations on every visit. The Shift Supervisor leads their team in caring for guests first before anything else, delighting them with friendly and caring service that creates loyalty to their restaurant. The Shift Supervisor also ensures the team contributes to achieving A&W operating standards for the restaurant, and achieving financial results on their shift.

You will excel and find happiness in this job if you:

• Have proven exceptional guest service skills – you know what it takes to rally a team to deliver this to every guest on every visit;
• Enjoy mentoring people – you’re a natural at supporting staff in their learning, including how to prepare perfect food to standard recipes or customized for guests;
• Embrace change - and get excited to rally the team to implement new innovation from A
• Have a knack for dealing well with a variety of people;
• Have initiative, good judgement, and decision making – you’re also responsible, reliable, and honest.
• Love working in a team – and together as partners to get the job done in a dynamic fast food environment.

Abilities:

• Excellent guest service
• Competence in all restaurant positions
• Leadership experience, including the ability to direct the work of others
• Ability to learn quickly
• Ability to work as part of a team
• Effective communication skills
• Ability to multi-task
• Basic mathematical skills
• Knowledge of the retail environment
• Strong interpersonal skills

Working Conditions:

• Working in a fast-paced environment
• Working in a diverse environment with many different personalities and attitudes
• Working together as partners, as a cohesive unit with co-workers
• Working with hot products and equipment
• Working with cleaning materials and chemicals 
• Working in a noisy environment
• Working with sharp objects (knives, slicers, etc.)
• Use of portable or step ladder may be required 

Physical Requirements:

• This position requires the employee to stand for an extended period of time (up to 8 hours)
• Occasionally must lift heavy boxes when dealing with product inventory (max 50 lbs.)
• Engaging in repetitive tasks such as preparing/assembling orders and products and regular cleaning of restaurant facility
• Must always be mentally alert to ensure the safety of yourself, co-workers, and guests at all times 
• Maintaining good personal hygiene and appropriate uniform 
• Having the capacity to handle stressful situations

Why work at A&W?

• We pride ourselves on our food. We’re on a journey to source simple, great-tasting ingredients, farmed with care.
• Good food makes good food, but there is more to our story than that. We’re all about doing the right thing. From using compostable packaging to fundraising to support Canadians living with Multiple Sclerosis, we strive to make a positive impact in our community. 
• We know you’ve got a life outside of work. That’s why we offer flexible schedules so you can work as much or as little as you need.
• You’ll gain the skills that pay the bills. A career with us will give you great communication skills, valuable customer service prowess, experience working on a team, the ability to thrive under pressure, and the chance to cook some of the best-tasting food in Canada.
• We pay a competitive wage.
• As a big business with a small business culture, we pride ourselves in keeping a healthy buzz of excitement and innovation in the air. To keep this spirit of change making front and centre, we follow a set of guidelines we call our Climate Goals. They’re one part of the secret sauce that makes A&W such an awesome place to work. We can’t wait to tell you all about them.

Requirements

Eligible to work in Canada

Company Information

Working with A&W is more than just sharing a love of great burgers. By joining our team you’ll be on the front lines, helping us change the fast food landscape. From eliminating plastic straws, to root beer made with natural cane sugar and all-natural flavours, to being the first national restaurant chain in Canada to offer the plant-based Beyond Meat Burger, we’ve never been the kind of company to sit back and wait for change to happen. For us, it’s all about doing the right thing for our food, people, community, and environment.

Job applicants responding to this posting may be applying to an A&W restaurant independently owned and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.

Working with A&W is more than just sharing a love of great burgers. By joining our team you’ll be on the front lines, helping us change the fast food landscape. From eliminating plastic straws, to root beer made with natural cane sugar and all-natural flavours, to being the first national restaurant chain in Canada to offer the plant-based Beyond Meat Burger, we’ve never been the kind of company to sit back and wait for change to happen. For us, it’s all about doing the right thing for our food, people, community, and environment.
Job applicants responding to this posting may be applying to an A&W restaurant independently owned and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.