246 Sales Administration jobs in Canada
Sales Operations Manager
Posted 3 days ago
Job Viewed
Job Description
Due North manufactures high-quality refrigerated and frozen food merchandisers under the Minus Forty® & QBD brands. We offer innovative merchandising and business products, serving customers across North America and Europe. Our diverse range of commercial refrigeration units and customization capabilities have earned trust among ice cream vendors, frozen food merchants, and major food industry corporations. With over 30 years of experience, we are committed to customer success.
# **Your Opportunity**
Due North (Minus Forty® and QBD®) is seeking a highly motivated and detail-oriented Sales Operations Manager to lead our Customer Service team. This role is central to delivering a world-class B2B customer experience while ensuring our customer service processes, systems, and people are optimized for excellence. The Sales Operations Manager will oversee the customer service group, drive performance through KPI management, enhance processes, and leverage technology systems (Epicor, AutoQuotes, Salesforce) to achieve efficiencies and business growth.
# **Main Duties & Responsibilities**
**Team Leadership & Development**
- Lead, coach, and develop the Customer Service team to deliver a world-class experience to our B2B customers.
- Set clear goals, drive accountability, and foster a culture of collaboration, diligence, and continuous improvement.
- Provide ongoing training, coaching, and professional development.
**Performance Management & Reporting**
- Develop, track, and report on customer service KPIs on a weekly basis.
- Analyze performance trends and recommend actions to improve outcomes.
- Ensure accountability across the team for meeting performance standards.
**Process Management & Improvement**
- Develop, implement, and maintain customer service processes and procedures.
- Ensure all workflows and documentation are clear, efficient, and continually updated.
- Identify and implement process improvements that enhance efficiency and service quality.
**Systems Ownership & Optimization**
- Manage the customer service portion of the Epicor ERP system, identifying opportunities to streamline workflows and increase efficiency.
- Oversee and manage the AutoQuotes system for Due North.
- Lead the management and optimization of Salesforce CRM, identifying opportunities to leverage technology to enhance the customer experience.
**Training & Experience Development**
- Design and deliver customer service training programs to ensure consistent excellence in customer interactions.
- Champion the development of a “world-class” B2B customer service experience across all touchpoints.
# **You Have**
- 5+ years of experience in customer service leadership or sales operations roles, preferably in a B2B environment.
- Proven experience managing teams and driving accountability through measurable KPIs.
- Strong experience with ERP and CRM systems (Epicor, Salesforce, AutoQuotes preferred).
- Demonstrated ability to design, implement, and improve customer service processes.
- Excellent communication skills—able to engage effectively across levels of the organization and with customers.
Sales Operations Administrator
Posted today
Job Viewed
Job Description
Job Description
Our Client is one of the fastest-growing companies in BC and is a leader in their industry. They are looking for an Operations Administrator to join their team. This role is perfect for someone with good customer service and data entry exprience (bonus if you've dealt with software license keys/contracts before)
Your Role:
- Act as a primary contact for general customer inquiries including order/payment status, account issues, license configuration, etc.
- Reviewing sales contracts and translating them into accurate order details that you will enter into the ERP and product licensing systems
- Reviewing the details of key financial processes (e.g. invoicing and billing schedules, renewals) to ensure that each contract is being processed correctly
- Assisting the sales team by generating software license keys from the Product Licensing system for new sales and renewals and working with other members of the Finance team to coordinate the delivery of software license keys to customers
- Providing operational support to other teams as required
You Have:
- 2+ years of customer service experience
- Excellent telephone etiquette and professional written business communication
- Accuracy with numbers and high attention to detail
- Ability to work with a sense of urgency, prioritize work and meet objectives/deadlines
- Ability to exercise tact and discretion and to be entrusted with confidential information
- Ability to work independently as well as within a team with minimal supervision
Bonus:
- Familiarity with Salesforce CRM and/or an ERP is an asset
Compensation: 45-60k depending on experience + many different perks
If this opportunity sounds like something that fits your career path, please apply to this posting; we'd love to talk to you!
Sales Operations Administrator
Posted today
Job Viewed
Job Description
Job Description
Our Client is one of the fastest-growing companies in BC and is a leader in their industry. They are looking for an Operations Administrator to join their team. This role is perfect for someone with good customer service and data entry exprience (bonus if you've dealt with software license keys/contracts before)
Your Role:
- Act as a primary contact for general customer inquiries including order/payment status, account issues, license configuration, etc.
- Reviewing sales contracts and translating them into accurate order details that you will enter into the ERP and product licensing systems
- Reviewing the details of key financial processes (e.g. invoicing and billing schedules, renewals) to ensure that each contract is being processed correctly
- Assisting the sales team by generating software license keys from the Product Licensing system for new sales and renewals and working with other members of the Finance team to coordinate the delivery of software license keys to customers
- Providing operational support to other teams as required
You Have:
- 2+ years of customer service experience
- Excellent telephone etiquette and professional written business communication
- Accuracy with numbers and high attention to detail
- Ability to work with a sense of urgency, prioritize work and meet objectives/deadlines
- Ability to exercise tact and discretion and to be entrusted with confidential information
- Ability to work independently as well as within a team with minimal supervision
Bonus:
- Familiarity with Salesforce CRM and/or an ERP is an asset
Compensation: 45-60k depending on experience + many different perks
If this opportunity sounds like something that fits your career path, please apply to this posting; we'd love to talk to you!
Sales Operations Administrator
Posted today
Job Viewed
Job Description
Job Description
Our Client is one of the fastest-growing companies in BC and is a leader in their industry. They are looking for an Operations Administrator to join their team. This role is perfect for someone with good customer service and data entry exprience (bonus if you've dealt with software license keys/contracts before)
Your Role:
- Act as a primary contact for general customer inquiries including order/payment status, account issues, license configuration, etc.
- Reviewing sales contracts and translating them into accurate order details that you will enter into the ERP and product licensing systems
- Reviewing the details of key financial processes (e.g. invoicing and billing schedules, renewals) to ensure that each contract is being processed correctly
- Assisting the sales team by generating software license keys from the Product Licensing system for new sales and renewals and working with other members of the Finance team to coordinate the delivery of software license keys to customers
- Providing operational support to other teams as required
You Have:
- 2+ years of customer service experience
- Excellent telephone etiquette and professional written business communication
- Accuracy with numbers and high attention to detail
- Ability to work with a sense of urgency, prioritize work and meet objectives/deadlines
- Ability to exercise tact and discretion and to be entrusted with confidential information
- Ability to work independently as well as within a team with minimal supervision
Bonus:
- Familiarity with Salesforce CRM and/or an ERP is an asset
Compensation: 45-60k depending on experience + many different perks
If this opportunity sounds like something that fits your career path, please apply to this posting; we'd love to talk to you!
Sales Operations Administrator
Posted today
Job Viewed
Job Description
Job Description
Our Client is one of the fastest-growing companies in BC and is a leader in their industry. They are looking for an Operations Administrator to join their team. This role is perfect for someone with good customer service and data entry exprience (bonus if you've dealt with software license keys/contracts before)
Your Role:
- Act as a primary contact for general customer inquiries including order/payment status, account issues, license configuration, etc.
- Reviewing sales contracts and translating them into accurate order details that you will enter into the ERP and product licensing systems
- Reviewing the details of key financial processes (e.g. invoicing and billing schedules, renewals) to ensure that each contract is being processed correctly
- Assisting the sales team by generating software license keys from the Product Licensing system for new sales and renewals and working with other members of the Finance team to coordinate the delivery of software license keys to customers
- Providing operational support to other teams as required
You Have:
- 2+ years of customer service experience
- Excellent telephone etiquette and professional written business communication
- Accuracy with numbers and high attention to detail
- Ability to work with a sense of urgency, prioritize work and meet objectives/deadlines
- Ability to exercise tact and discretion and to be entrusted with confidential information
- Ability to work independently as well as within a team with minimal supervision
Bonus:
- Familiarity with Salesforce CRM and/or an ERP is an asset
Compensation: 45-60k depending on experience + many different perks
If this opportunity sounds like something that fits your career path, please apply to this posting; we'd love to talk to you!
Sales Operations Administrator
Posted today
Job Viewed
Job Description
Job Description
Our Client is one of the fastest-growing companies in BC and is a leader in their industry. They are looking for an Operations Administrator to join their team. This role is perfect for someone with good customer service and data entry exprience (bonus if you've dealt with software license keys/contracts before)
Your Role:
- Act as a primary contact for general customer inquiries including order/payment status, account issues, license configuration, etc.
- Reviewing sales contracts and translating them into accurate order details that you will enter into the ERP and product licensing systems
- Reviewing the details of key financial processes (e.g. invoicing and billing schedules, renewals) to ensure that each contract is being processed correctly
- Assisting the sales team by generating software license keys from the Product Licensing system for new sales and renewals and working with other members of the Finance team to coordinate the delivery of software license keys to customers
- Providing operational support to other teams as required
You Have:
- 2+ years of customer service experience
- Excellent telephone etiquette and professional written business communication
- Accuracy with numbers and high attention to detail
- Ability to work with a sense of urgency, prioritize work and meet objectives/deadlines
- Ability to exercise tact and discretion and to be entrusted with confidential information
- Ability to work independently as well as within a team with minimal supervision
Bonus:
- Familiarity with Salesforce CRM and/or an ERP is an asset
Compensation: 45-60k depending on experience + many different perks
If this opportunity sounds like something that fits your career path, please apply to this posting; we'd love to talk to you!
Sales Operations Administrator
Posted today
Job Viewed
Job Description
Job Description
Our Client is one of the fastest-growing companies in BC and is a leader in their industry. They are looking for an Operations Administrator to join their team. This role is perfect for someone with good customer service and data entry exprience (bonus if you've dealt with software license keys/contracts before)
Your Role:
- Act as a primary contact for general customer inquiries including order/payment status, account issues, license configuration, etc.
- Reviewing sales contracts and translating them into accurate order details that you will enter into the ERP and product licensing systems
- Reviewing the details of key financial processes (e.g. invoicing and billing schedules, renewals) to ensure that each contract is being processed correctly
- Assisting the sales team by generating software license keys from the Product Licensing system for new sales and renewals and working with other members of the Finance team to coordinate the delivery of software license keys to customers
- Providing operational support to other teams as required
You Have:
- 2+ years of customer service experience
- Excellent telephone etiquette and professional written business communication
- Accuracy with numbers and high attention to detail
- Ability to work with a sense of urgency, prioritize work and meet objectives/deadlines
- Ability to exercise tact and discretion and to be entrusted with confidential information
- Ability to work independently as well as within a team with minimal supervision
Bonus:
- Familiarity with Salesforce CRM and/or an ERP is an asset
Compensation: 45-60k depending on experience + many different perks
If this opportunity sounds like something that fits your career path, please apply to this posting; we'd love to talk to you!
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Sales Operations Administrator
Posted today
Job Viewed
Job Description
Job Description
Our Client is one of the fastest-growing companies in BC and is a leader in their industry. They are looking for an Operations Administrator to join their team. This role is perfect for someone with good customer service and data entry exprience (bonus if you've dealt with software license keys/contracts before)
Your Role:
- Act as a primary contact for general customer inquiries including order/payment status, account issues, license configuration, etc.
- Reviewing sales contracts and translating them into accurate order details that you will enter into the ERP and product licensing systems
- Reviewing the details of key financial processes (e.g. invoicing and billing schedules, renewals) to ensure that each contract is being processed correctly
- Assisting the sales team by generating software license keys from the Product Licensing system for new sales and renewals and working with other members of the Finance team to coordinate the delivery of software license keys to customers
- Providing operational support to other teams as required
You Have:
- 2+ years of customer service experience
- Excellent telephone etiquette and professional written business communication
- Accuracy with numbers and high attention to detail
- Ability to work with a sense of urgency, prioritize work and meet objectives/deadlines
- Ability to exercise tact and discretion and to be entrusted with confidential information
- Ability to work independently as well as within a team with minimal supervision
Bonus:
- Familiarity with Salesforce CRM and/or an ERP is an asset
Compensation: 45-60k depending on experience + many different perks
If this opportunity sounds like something that fits your career path, please apply to this posting; we'd love to talk to you!
Sales Operations Administrator
Posted today
Job Viewed
Job Description
Job Description
Our Client is one of the fastest-growing companies in BC and is a leader in their industry. They are looking for an Operations Administrator to join their team. This role is perfect for someone with good customer service and data entry exprience (bonus if you've dealt with software license keys/contracts before)
Your Role:
- Act as a primary contact for general customer inquiries including order/payment status, account issues, license configuration, etc.
- Reviewing sales contracts and translating them into accurate order details that you will enter into the ERP and product licensing systems
- Reviewing the details of key financial processes (e.g. invoicing and billing schedules, renewals) to ensure that each contract is being processed correctly
- Assisting the sales team by generating software license keys from the Product Licensing system for new sales and renewals and working with other members of the Finance team to coordinate the delivery of software license keys to customers
- Providing operational support to other teams as required
You Have:
- 2+ years of customer service experience
- Excellent telephone etiquette and professional written business communication
- Accuracy with numbers and high attention to detail
- Ability to work with a sense of urgency, prioritize work and meet objectives/deadlines
- Ability to exercise tact and discretion and to be entrusted with confidential information
- Ability to work independently as well as within a team with minimal supervision
Bonus:
- Familiarity with Salesforce CRM and/or an ERP is an asset
Compensation: 45-60k depending on experience + many different perks
If this opportunity sounds like something that fits your career path, please apply to this posting; we'd love to talk to you!