714 Sales Excellence jobs in Canada
Senior Analyst, Sales Excellence
Posted 21 days ago
Job Viewed
Job Description
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Analyst, Sales Excellence
Job Title:
Senior Analyst, Sales Excellence - Ethoca
Overview:
The Ethoca organization within Mastercard is seeking a detail-oriented and strong analytical Senior Analyst to join our Sales Excellence team. Reporting directly to the Director of Sales Excellence, this individual will be responsible for analyzing and reconciling sales bookings against actual revenue and will take full ownership of the commission process.
This role requires a solid understanding of Salesforce data management, revenue operations, and commission structures. This individual will work cross-functionally with Sales, Account Management, HR and Finance to ensure commissions are accurate, timely, and aligned with performance and policy.
Role:
- Reconcile sales bookings with actual revenue; resolve discrepancies in close dates, booking amount and billing details.
-Ensure Salesforce opportunity records are properly maintained and updated - enforcing field hygiene and validating essential fields such as stage, amount, term and product type.
- Partner with Sales and Account Management to resolve data inconsistencies or missing entries in Salesforce and improve system discipline.
- Own the full cycle of commission calculations including data gathering, validation and reporting.
- Ensure all inputs to the commission process are complete, accurate, and up to date.
- Develop and maintain detailed bookings vs actual revenue analysis file in Excel, integrating Salesforce data with financial records.
- Build and validate commission statements and payout reports, provide transparency into how commissions were calculated and ensure clarity for recipients.
- Partner with HR and Payroll to ensure timely processing and alignment with internal controls and compensation policies.
- Respond to and resolve commission disputes or inquiries from Sales and Account Managers, documenting resolutions and identifying process improvements.
- Create and maintain dashboards and reports to track sales performance, commissions earned, attainment vs quota, and plan effectiveness.
- Ensure commission processes are compliant with internal policies, SOX controls, and applicable accounting standards.
- Assist with the development and rollout of new or updated commission plans, including scenario modeling and communication support.
- Support regular audits and review of commission processes, including data validation and documentation control.
All About you:
- Bachelor's degree in Finance, Accounting, Economics, Business, or a related field.
- Multiple years of experience in sales operations, compensations or finance, ideally in FinTech or SaaS.
- Strong experience with Salesforce and commission data flows; knowledge of Salesforce is a plus.
- Proficient in Excel (advanced formulas, modeling, error-checking) and experienced in Power BI.
- Deep understanding of commission structures, sales incentive plans, and performance metrics.
- Detail-oriented with strong organizational skills and the ability to manage multiple deadlines.
- Excellent written and verbal communication skills, especially with interacting with non-finance stakeholders such as Sales and HR.
- Comfortable handling sensitive compensation data with a high level of confidentiality and discretion.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Sales Operations Manager
Posted 3 days ago
Job Viewed
Job Description
Due North manufactures high-quality refrigerated and frozen food merchandisers under the Minus Forty® & QBD brands. We offer innovative merchandising and business products, serving customers across North America and Europe. Our diverse range of commercial refrigeration units and customization capabilities have earned trust among ice cream vendors, frozen food merchants, and major food industry corporations. With over 30 years of experience, we are committed to customer success.
# **Your Opportunity**
Due North (Minus Forty® and QBD®) is seeking a highly motivated and detail-oriented Sales Operations Manager to lead our Customer Service team. This role is central to delivering a world-class B2B customer experience while ensuring our customer service processes, systems, and people are optimized for excellence. The Sales Operations Manager will oversee the customer service group, drive performance through KPI management, enhance processes, and leverage technology systems (Epicor, AutoQuotes, Salesforce) to achieve efficiencies and business growth.
# **Main Duties & Responsibilities**
**Team Leadership & Development**
- Lead, coach, and develop the Customer Service team to deliver a world-class experience to our B2B customers.
- Set clear goals, drive accountability, and foster a culture of collaboration, diligence, and continuous improvement.
- Provide ongoing training, coaching, and professional development.
**Performance Management & Reporting**
- Develop, track, and report on customer service KPIs on a weekly basis.
- Analyze performance trends and recommend actions to improve outcomes.
- Ensure accountability across the team for meeting performance standards.
**Process Management & Improvement**
- Develop, implement, and maintain customer service processes and procedures.
- Ensure all workflows and documentation are clear, efficient, and continually updated.
- Identify and implement process improvements that enhance efficiency and service quality.
**Systems Ownership & Optimization**
- Manage the customer service portion of the Epicor ERP system, identifying opportunities to streamline workflows and increase efficiency.
- Oversee and manage the AutoQuotes system for Due North.
- Lead the management and optimization of Salesforce CRM, identifying opportunities to leverage technology to enhance the customer experience.
**Training & Experience Development**
- Design and deliver customer service training programs to ensure consistent excellence in customer interactions.
- Champion the development of a “world-class” B2B customer service experience across all touchpoints.
# **You Have**
- 5+ years of experience in customer service leadership or sales operations roles, preferably in a B2B environment.
- Proven experience managing teams and driving accountability through measurable KPIs.
- Strong experience with ERP and CRM systems (Epicor, Salesforce, AutoQuotes preferred).
- Demonstrated ability to design, implement, and improve customer service processes.
- Excellent communication skills—able to engage effectively across levels of the organization and with customers.
Sales Operations Administrator
Posted today
Job Viewed
Job Description
Job Description
Our Client is one of the fastest-growing companies in BC and is a leader in their industry. They are looking for an Operations Administrator to join their team. This role is perfect for someone with good customer service and data entry exprience (bonus if you've dealt with software license keys/contracts before)
Your Role:
- Act as a primary contact for general customer inquiries including order/payment status, account issues, license configuration, etc.
- Reviewing sales contracts and translating them into accurate order details that you will enter into the ERP and product licensing systems
- Reviewing the details of key financial processes (e.g. invoicing and billing schedules, renewals) to ensure that each contract is being processed correctly
- Assisting the sales team by generating software license keys from the Product Licensing system for new sales and renewals and working with other members of the Finance team to coordinate the delivery of software license keys to customers
- Providing operational support to other teams as required
You Have:
- 2+ years of customer service experience
- Excellent telephone etiquette and professional written business communication
- Accuracy with numbers and high attention to detail
- Ability to work with a sense of urgency, prioritize work and meet objectives/deadlines
- Ability to exercise tact and discretion and to be entrusted with confidential information
- Ability to work independently as well as within a team with minimal supervision
Bonus:
- Familiarity with Salesforce CRM and/or an ERP is an asset
Compensation: 45-60k depending on experience + many different perks
If this opportunity sounds like something that fits your career path, please apply to this posting; we'd love to talk to you!
Sales Operations Administrator
Posted today
Job Viewed
Job Description
Job Description
Our Client is one of the fastest-growing companies in BC and is a leader in their industry. They are looking for an Operations Administrator to join their team. This role is perfect for someone with good customer service and data entry exprience (bonus if you've dealt with software license keys/contracts before)
Your Role:
- Act as a primary contact for general customer inquiries including order/payment status, account issues, license configuration, etc.
- Reviewing sales contracts and translating them into accurate order details that you will enter into the ERP and product licensing systems
- Reviewing the details of key financial processes (e.g. invoicing and billing schedules, renewals) to ensure that each contract is being processed correctly
- Assisting the sales team by generating software license keys from the Product Licensing system for new sales and renewals and working with other members of the Finance team to coordinate the delivery of software license keys to customers
- Providing operational support to other teams as required
You Have:
- 2+ years of customer service experience
- Excellent telephone etiquette and professional written business communication
- Accuracy with numbers and high attention to detail
- Ability to work with a sense of urgency, prioritize work and meet objectives/deadlines
- Ability to exercise tact and discretion and to be entrusted with confidential information
- Ability to work independently as well as within a team with minimal supervision
Bonus:
- Familiarity with Salesforce CRM and/or an ERP is an asset
Compensation: 45-60k depending on experience + many different perks
If this opportunity sounds like something that fits your career path, please apply to this posting; we'd love to talk to you!
Sales Operations Administrator
Posted today
Job Viewed
Job Description
Job Description
Our Client is one of the fastest-growing companies in BC and is a leader in their industry. They are looking for an Operations Administrator to join their team. This role is perfect for someone with good customer service and data entry exprience (bonus if you've dealt with software license keys/contracts before)
Your Role:
- Act as a primary contact for general customer inquiries including order/payment status, account issues, license configuration, etc.
- Reviewing sales contracts and translating them into accurate order details that you will enter into the ERP and product licensing systems
- Reviewing the details of key financial processes (e.g. invoicing and billing schedules, renewals) to ensure that each contract is being processed correctly
- Assisting the sales team by generating software license keys from the Product Licensing system for new sales and renewals and working with other members of the Finance team to coordinate the delivery of software license keys to customers
- Providing operational support to other teams as required
You Have:
- 2+ years of customer service experience
- Excellent telephone etiquette and professional written business communication
- Accuracy with numbers and high attention to detail
- Ability to work with a sense of urgency, prioritize work and meet objectives/deadlines
- Ability to exercise tact and discretion and to be entrusted with confidential information
- Ability to work independently as well as within a team with minimal supervision
Bonus:
- Familiarity with Salesforce CRM and/or an ERP is an asset
Compensation: 45-60k depending on experience + many different perks
If this opportunity sounds like something that fits your career path, please apply to this posting; we'd love to talk to you!
Sales Operations Administrator
Posted today
Job Viewed
Job Description
Job Description
Our Client is one of the fastest-growing companies in BC and is a leader in their industry. They are looking for an Operations Administrator to join their team. This role is perfect for someone with good customer service and data entry exprience (bonus if you've dealt with software license keys/contracts before)
Your Role:
- Act as a primary contact for general customer inquiries including order/payment status, account issues, license configuration, etc.
- Reviewing sales contracts and translating them into accurate order details that you will enter into the ERP and product licensing systems
- Reviewing the details of key financial processes (e.g. invoicing and billing schedules, renewals) to ensure that each contract is being processed correctly
- Assisting the sales team by generating software license keys from the Product Licensing system for new sales and renewals and working with other members of the Finance team to coordinate the delivery of software license keys to customers
- Providing operational support to other teams as required
You Have:
- 2+ years of customer service experience
- Excellent telephone etiquette and professional written business communication
- Accuracy with numbers and high attention to detail
- Ability to work with a sense of urgency, prioritize work and meet objectives/deadlines
- Ability to exercise tact and discretion and to be entrusted with confidential information
- Ability to work independently as well as within a team with minimal supervision
Bonus:
- Familiarity with Salesforce CRM and/or an ERP is an asset
Compensation: 45-60k depending on experience + many different perks
If this opportunity sounds like something that fits your career path, please apply to this posting; we'd love to talk to you!
Sales Operations Administrator
Posted today
Job Viewed
Job Description
Job Description
Our Client is one of the fastest-growing companies in BC and is a leader in their industry. They are looking for an Operations Administrator to join their team. This role is perfect for someone with good customer service and data entry exprience (bonus if you've dealt with software license keys/contracts before)
Your Role:
- Act as a primary contact for general customer inquiries including order/payment status, account issues, license configuration, etc.
- Reviewing sales contracts and translating them into accurate order details that you will enter into the ERP and product licensing systems
- Reviewing the details of key financial processes (e.g. invoicing and billing schedules, renewals) to ensure that each contract is being processed correctly
- Assisting the sales team by generating software license keys from the Product Licensing system for new sales and renewals and working with other members of the Finance team to coordinate the delivery of software license keys to customers
- Providing operational support to other teams as required
You Have:
- 2+ years of customer service experience
- Excellent telephone etiquette and professional written business communication
- Accuracy with numbers and high attention to detail
- Ability to work with a sense of urgency, prioritize work and meet objectives/deadlines
- Ability to exercise tact and discretion and to be entrusted with confidential information
- Ability to work independently as well as within a team with minimal supervision
Bonus:
- Familiarity with Salesforce CRM and/or an ERP is an asset
Compensation: 45-60k depending on experience + many different perks
If this opportunity sounds like something that fits your career path, please apply to this posting; we'd love to talk to you!
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Sales Operations Administrator
Posted today
Job Viewed
Job Description
Job Description
Our Client is one of the fastest-growing companies in BC and is a leader in their industry. They are looking for an Operations Administrator to join their team. This role is perfect for someone with good customer service and data entry exprience (bonus if you've dealt with software license keys/contracts before)
Your Role:
- Act as a primary contact for general customer inquiries including order/payment status, account issues, license configuration, etc.
- Reviewing sales contracts and translating them into accurate order details that you will enter into the ERP and product licensing systems
- Reviewing the details of key financial processes (e.g. invoicing and billing schedules, renewals) to ensure that each contract is being processed correctly
- Assisting the sales team by generating software license keys from the Product Licensing system for new sales and renewals and working with other members of the Finance team to coordinate the delivery of software license keys to customers
- Providing operational support to other teams as required
You Have:
- 2+ years of customer service experience
- Excellent telephone etiquette and professional written business communication
- Accuracy with numbers and high attention to detail
- Ability to work with a sense of urgency, prioritize work and meet objectives/deadlines
- Ability to exercise tact and discretion and to be entrusted with confidential information
- Ability to work independently as well as within a team with minimal supervision
Bonus:
- Familiarity with Salesforce CRM and/or an ERP is an asset
Compensation: 45-60k depending on experience + many different perks
If this opportunity sounds like something that fits your career path, please apply to this posting; we'd love to talk to you!
Sales Operations Administrator
Posted today
Job Viewed
Job Description
Job Description
Our Client is one of the fastest-growing companies in BC and is a leader in their industry. They are looking for an Operations Administrator to join their team. This role is perfect for someone with good customer service and data entry exprience (bonus if you've dealt with software license keys/contracts before)
Your Role:
- Act as a primary contact for general customer inquiries including order/payment status, account issues, license configuration, etc.
- Reviewing sales contracts and translating them into accurate order details that you will enter into the ERP and product licensing systems
- Reviewing the details of key financial processes (e.g. invoicing and billing schedules, renewals) to ensure that each contract is being processed correctly
- Assisting the sales team by generating software license keys from the Product Licensing system for new sales and renewals and working with other members of the Finance team to coordinate the delivery of software license keys to customers
- Providing operational support to other teams as required
You Have:
- 2+ years of customer service experience
- Excellent telephone etiquette and professional written business communication
- Accuracy with numbers and high attention to detail
- Ability to work with a sense of urgency, prioritize work and meet objectives/deadlines
- Ability to exercise tact and discretion and to be entrusted with confidential information
- Ability to work independently as well as within a team with minimal supervision
Bonus:
- Familiarity with Salesforce CRM and/or an ERP is an asset
Compensation: 45-60k depending on experience + many different perks
If this opportunity sounds like something that fits your career path, please apply to this posting; we'd love to talk to you!
Sales Operations Administrator
Posted today
Job Viewed
Job Description
Job Description
Our Client is one of the fastest-growing companies in BC and is a leader in their industry. They are looking for an Operations Administrator to join their team. This role is perfect for someone with good customer service and data entry exprience (bonus if you've dealt with software license keys/contracts before)
Your Role:
- Act as a primary contact for general customer inquiries including order/payment status, account issues, license configuration, etc.
- Reviewing sales contracts and translating them into accurate order details that you will enter into the ERP and product licensing systems
- Reviewing the details of key financial processes (e.g. invoicing and billing schedules, renewals) to ensure that each contract is being processed correctly
- Assisting the sales team by generating software license keys from the Product Licensing system for new sales and renewals and working with other members of the Finance team to coordinate the delivery of software license keys to customers
- Providing operational support to other teams as required
You Have:
- 2+ years of customer service experience
- Excellent telephone etiquette and professional written business communication
- Accuracy with numbers and high attention to detail
- Ability to work with a sense of urgency, prioritize work and meet objectives/deadlines
- Ability to exercise tact and discretion and to be entrusted with confidential information
- Ability to work independently as well as within a team with minimal supervision
Bonus:
- Familiarity with Salesforce CRM and/or an ERP is an asset
Compensation: 45-60k depending on experience + many different perks
If this opportunity sounds like something that fits your career path, please apply to this posting; we'd love to talk to you!