3,433 Sales Mining jobs in Canada
Technical Sales Representative, Nalco Water Mining
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As the industry leader in water technology, we’re growing and need talented people like you to help us continue to protect the world’s most vital resource.
Ecolab's Nalco Water team is seeking a Technical Sales Representative to join its industry leading sales team. You’ll be responsible for revenue and profit growth of programs and services in targeted accounts. Using a consultative sales approach, you’ll build relationships with existing customers by executing system assurance programs that meet their key business needs. With strong account leadership, you’ll also convert strategic competitive accounts and sell new technologies to current customers.
What’s in it For You:
- You’ll join a growth company offering a competitive base salary, bonus structure and benefits
- A company vehicle and cell phone
- A long term, advancing career path in service, sales or management
- Access to the industry’s most innovative training programs
- Support from a dedicated technical service team
- A culture that values safety first, including training and personal protection
- Pride in working for a company that provides clean water, safe food, abundant energy and healthy environments
What You Will Do:
- Generate and execute sales plans and strategies to close new opportunities within existing customer base, and in major, competitively-held accounts, to meet defined territory profit increase goals. Target % sales time will be approximately 40%
- Work closely with large, strategic current and prospective customers to understand business needs and recommend continuous improvement and innovation plans that will maintain and grow sales within assigned territory
- Develop strong relationships with key stakeholders within current and prospective customers, including plant or facility executives
- Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels
- Demonstrate the ability to stabilize jeopardy business in large, strategic accounts
Territory/Location Information:
- This position will primarily support customer accounts in Southern BC (Sparwood, Fernie, Cranbrook, Tumbler Ridge)
- Territory covers about a 1000 KM radius of the surrounding area
- Targeted accounts are within the Mining industries
- 15 - 40% overnight travel required
As a trusted partner, your customers will rely on you for their success. Nalco Water is committed to seeing you succeed and provides innovative training programs to ensure you’re prepared to solve any customer problem.
Training programs are held in the field and at Nalco Water Headquarters in Naperville, IL; travel is arranged and paid for by Nalco Water. Based on your skill level and experience, topics covered may include technology, product, service, business and industry acumen, direct coaching and mentoring, sales management and leadership, classroom training and certifications.
Minimum Qualifications:
- Bachelor's degree
- Five years of technical sales or field sales support experience
- Possess a valid Driver's License and acceptable Motor Vehicle Record
- Able to travel to the US for training/meetings
- Immigration sponsorship is not available for this role
Preferred Qualifications:
- Bachelor’s degree in engineering (chemical, mechanical, industrial) or life sciences (biology, chemistry, etc.)
- Water treatment or specialty chemical industry experience
- Working knowledge of boilers, cooling towers, and wastewater treatment systems
About Nalco Water:
In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, transportation and manufacturing), heavy industry (chemical, power and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.
#li-ca
Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
Senior Associate - Business Development & Account Management
Posted 9 days ago
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Make Meaningful Matches. Build Better Business.
At ML6 Search + Talent Advisory , we’re not your typical recruitment firm. We’re bold, inspired, real, and invested in everything we do—from the clients we support to the candidates we champion, and the team we collaborate with every day. We focus on delivering real results, not just filling roles. With five specialized divisions (Corporate, Engineering, Technology, Mining, and Scientific), and a growing team we’re building something special—and we want you to be a part of it!
We’re currently on the hunt for a Senior Associate – Business Development & Account Management to join our team! If you’re a natural connector with a passion for solving business problems through talent, and you're eager to own your desk and drive growth, we should talk.
What You’ll Be Doing:
Business Development
- Proactively identify, pursue, and close new business opportunities using both creative outreach and proven strategies.
- Build long-term client relationships based on trust, responsiveness, and results.
- Collaborate with internal teams to create tailored solutions for each client’s unique hiring needs.
Account Management
- Serve as the main point of contact for a portfolio of clients, delivering top-tier service with speed and precision.
- Anticipate and understand client needs, advising on hiring strategies, talent trends, and market challenges.
- Maintain client satisfaction while growing accounts through repeat business and referrals.
Recruitment
- Identify and engage top talent using a range of sourcing methods—social media, job boards, networking events, referrals, and your own ingenuity.
- Conduct in-depth candidate interviews to assess not just skills, but motivations, goals, and alignment with client culture.
- Guide candidates through the hiring process with empathy and insight, prepping them for interviews and debriefing afterwards.
What You’ll Need to Be Successful:
- A passion for recruitment, relationship-building, and business development.
- 5+ years of experience in business development, recruitment, or client-facing roles in a high-performance environment.
- A natural ability to connect with people, ask thoughtful questions, and confidently challenge assumptions when needed.
- A consultative, relationship-first mindset that balances candidate advocacy with client priorities.
- Strong instincts for talent—you can spot potential from a mile away.
- A collaborative attitude and entrepreneurial spirit—you thrive when given ownership and autonomy.
- Bonus points if you love dogs. (Okay, not required—but it helps around here!)
Why ML6?
- We offer flexible working arrangements and a hybrid culture built on trust and results.
- Our environment is collaborative, fun, and driven —we support each other, celebrate wins, and learn from challenges.
- You’ll be part of a tight-knit team with big ambitions and room to grow your own career path.
Sound like you?
We’d love to hear from you. Apply now and take the next step in a career where your voice matters, your impact is felt, and your growth is supported every step of the way.
Senior Associate - Business Development & Account Management
Posted 9 days ago
Job Viewed
Job Description
Make Meaningful Matches. Build Better Business.
At ML6 Search + Talent Advisory , we’re not your typical recruitment firm. We’re bold, inspired, real, and invested in everything we do—from the clients we support to the candidates we champion, and the team we collaborate with every day. We focus on delivering real results, not just filling roles. With five specialized divisions (Corporate, Engineering, Technology, Mining, and Scientific), and a growing team we’re building something special—and we want you to be a part of it!
We’re currently on the hunt for a Senior Associate – Business Development & Account Management to join our team! If you’re a natural connector with a passion for solving business problems through talent, and you're eager to own your desk and drive growth, we should talk.
What You’ll Be Doing:
Business Development
- Proactively identify, pursue, and close new business opportunities using both creative outreach and proven strategies.
- Build long-term client relationships based on trust, responsiveness, and results.
- Collaborate with internal teams to create tailored solutions for each client’s unique hiring needs.
Account Management
- Serve as the main point of contact for a portfolio of clients, delivering top-tier service with speed and precision.
- Anticipate and understand client needs, advising on hiring strategies, talent trends, and market challenges.
- Maintain client satisfaction while growing accounts through repeat business and referrals.
Recruitment
- Identify and engage top talent using a range of sourcing methods—social media, job boards, networking events, referrals, and your own ingenuity.
- Conduct in-depth candidate interviews to assess not just skills, but motivations, goals, and alignment with client culture.
- Guide candidates through the hiring process with empathy and insight, prepping them for interviews and debriefing afterwards.
What You’ll Need to Be Successful:
- A passion for recruitment, relationship-building, and business development.
- 5+ years of experience in business development, recruitment, or client-facing roles in a high-performance environment.
- A natural ability to connect with people, ask thoughtful questions, and confidently challenge assumptions when needed.
- A consultative, relationship-first mindset that balances candidate advocacy with client priorities.
- Strong instincts for talent—you can spot potential from a mile away.
- A collaborative attitude and entrepreneurial spirit—you thrive when given ownership and autonomy.
- Bonus points if you love dogs. (Okay, not required—but it helps around here!)
Why ML6?
- We offer flexible working arrangements and a hybrid culture built on trust and results.
- Our environment is collaborative, fun, and driven —we support each other, celebrate wins, and learn from challenges.
- You’ll be part of a tight-knit team with big ambitions and room to grow your own career path.
Sound like you?
We’d love to hear from you. Apply now and take the next step in a career where your voice matters, your impact is felt, and your growth is supported every step of the way.
Account Management/Sales Representative
Posted today
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Job Description
Account Management/Sales Representative
Les Laboratoires Vaporus Inc. - Saint-Laurent, QC
Job Description
Les Laboratoires Vaporus Inc. is a vaping product manufacturer and distribution company looking for a dynamic, creative, motivated and goal-orientated person to help us with our sales initiatives.
Duties/Responsibilities:
- Cold calls/Prospects for new business development (B2B
- Autonomous Lead Generation
- Identify new sales opportunities by using up-selling and cross-selling techniques
- Manage and solve conflicts/concerns with clients
- Prepare, deliver, and follow up on proposals
- Entering orders
- Promote awareness of new products
- Meet and exceed sales goals
- Maintain sales database
Desired Skills & Experience:
- Excellent command of French and English, verbal and written
- Experience in a business-to-business sales position
- Driven and able to work autonomously
- Attentive to details, tight organizational and time management skills
- Confident and persuasive
- Proficient with MS Office
- Willing to travel
Perks and Benefits:
* 50 000 - 75 000$ + commission
* Free Parking
Job Type: Full-time
Required education:
- High school or equivalent
Director, Account Management
Posted 8 days ago
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DataRobot delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business - today and in the future.
The Director of Account Management is responsible for leading a team of Account Managers focused on driving customer retention, growth, and long-term strategic partnerships. This leader ensures that customers realize maximum value from their investment, while aligning account strategy with company revenue objectives. The Director partners cross-functionally with Sales, Customer Success, Product, and Marketing to deliver a seamless customer experience and achieve company growth goals.
**Key Responsibilities:**
**Strategic Leadership**
+ Develop and execute the overall account management strategy to achieve retention, upsell, and cross-sell targets.
+ Lead and mentor a team of Account Managers, ensuring alignment with company objectives and professional growth.
+ Drive consistent account planning and pipeline management across the team.
**Customer Growth & Retention**
+ Oversee execution of customer account strategies to maximize Net Revenue Retention (NRR).
+ Ensure customer satisfaction through proactive engagement, issue resolution, and executive-level relationship management.
+ Identify and pursue opportunities for customer expansion, including upsell of new solutions and cross-sell into additional business units.
**Cross-Functional Collaboration**
+ Partner with Customer Success, Professional Services, and Product teams to deliver value and ensure adoption of solutions.
+ Align with Sales leadership on territory planning, forecasting, and joint account strategies.Collaborate with Marketing and Enablement to provide Account Managers with the tools and resources needed to succeed.
**Operational Excellence**
+ Define, track, and report on key account management metrics, including retention, expansion, and pipeline performance.Implement scalable processes, playbooks, and tools that improve team efficiency and customer outcomes.
+ Foster a culture of accountability, collaboration, and continuous improvement within the Account Management team.
**Knowledge, Skills and Abilities** **:**
+ Proven ability to lead and scale account management or customer success teams in a SaaS or enterprise software environment.
+ Strong strategic thinking and execution skills, with experience managing multimillion-dollar account portfolios.
+ Excellent executive presence and communication skills; ability to influence C-level stakeholders internally and externally.
+ Data-driven decision maker with strong business acumen and ability to translate insights into action.
+ Strong collaboration and leadership skills with a history of cross-functional success.
**Requisite Education and Experience / Minimum Qualifications:**
+ 10+ years in account management, customer success, or sales leadership, including 3+ years leading teams.
+ Experience in SaaS, AI/ML, or enterprise technology environments strongly preferred.
+ Bachelor's degree in Business, Technology, or related field; MBA preferred.
**Compensation Statement**
The U.S. annual on-target earnings (OTE) range for this full-time position is between $280,000 and $380,000 USD/year. This range represents a combination of annual base pay and targeted commission. Actual offers may be higher or lower than this range based on various factors, including (but not limited to) the candidate's work location, job-related skills, experience, and education.
The talent and dedication of our employees are at the core of DataRobot's journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees' well-being at the core. Here's what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more!
**DataRobot Operating Principles:**
+ Wow Our Customers
+ Set High Standards
+ Be Better Than Yesterday
+ Be Rigorous
+ Assume Positive Intent
+ Have the Tough Conversations
+ Be Better Together
+ Debate, Decide, Commit
+ Deliver Results
+ Overcommunicate
Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%. **At DataRobot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box.** We'd love to have a conversation with you and see if you might be a great fit.
DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information.
All applicant data submitted is handled in accordance with our Applicant Privacy Policy ( .
DataRobot delivers AI that maximizes impact and minimizes business risk. Our AI applications and platform integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business - today and in the future. For more information, visit our website ( and connect with us on LinkedIn ( .
**_DataRobot has become aware of scams involving false offers of DataRobot employment. The scams and false offers use imposter websites, email addresses, text messages, and other fraudulent means. None of these offers are legitimate, and DataRobot's recruiting process never involves conducting interviews via instant messages, nor requires candidates to purchase products or services, or to process payments on our behalf._** **_Please note that DataRobot does not ask for money in its recruitment process._** **_DataRobot is committed to providing a safe and secure environment for all job applicants. We encourage all job seekers to be vigilant and protect themselves against recruitment scams by verifying the legitimacy of any job offer before providing personal information or paying any_** **_fees. Communication_** **_from our company will be sent from a verified email address using the @_** **_datarobot.com_** **_email domain. If you receive any suspicious emails or messages claiming to be from DataRobot, please do not respond._**
**_Thank you for your interest in DataRobot, and we look forward to receiving your application through our official channels._**
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Manager, Account Management
Posted today
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Job Description
ABOUT TRIBUTE TECHNOLOGY:
At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users, whether that is a family, a funeral home, or an online publisher. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, and Ukraine.
ABOUT YOU:
Tribute Technology seeks a Manager of Account Management who excels in cultivating outstanding customer relationships and possesses a unique combination of passion, experience, people-centered leadership, and a proven history of steering organizational change.
As a player / coach, the Manager of Account Management will lead and mentor a team of account management professionals, as well as ensure customer satisfaction, retention, and revenue growth through effective relationship management for their accounts.
KEY RESPONSIBILITIES:
- Drive customer retention and expansion by leading team of Account Managers
- Lead and inspire a team of Account Managers, providing ongoing enablement, coaching, and development, including sharing and shaping Customer Success process, best practices, and strategies
- Cultivate and maintain strong relationships with key stakeholders at customer organizations, understanding their business goals and challenges
- Act as trusted advisor to customers, ensuring they realize the full value of our platform and proactively addressing their evolving needs
- Collaborate with the sales team to identify cross-sell opportunities
- Develop and implement strategies to improve customer retention and reduce churn, directly impacting revenue growth
- Monitor customer engagement and health metrics to proactively mitigate risk and deliver tailored success plans
- Measure and report on key KPIs, including customer satisfaction, retention rates, and revenue impact
- Cross-collaborate with internal teams to advocate for the voice of the customer
- Partner closely with sales, product, and services teams to advance Tribute’s mission and approach to customer engagement
- Regularly monitor account health and user adoption across a large portfolio of accounts, and report on key performance indicators to Commercial team leadership
QUALIFICATIONS AND EXPERIENCE:
- 5+ years of experience in Customer Success or Account Management Enterprise SaaS
- Proven track record of exceeding retention and expansion quotas
- Proven ability to manage large (several thousand) logo portfolio
- Experience leading a CS or Account Management team in a digital-led or scaled engagement model
- Proven ability to coach and manage CS/Account Management professionals, especially in structured, playbook-driven environments with dynamic customer engagement.
- Commercially aware, with the ability to coach Account Managers on how to identify value stories, spot expansion signals, and partner effectively with AEs.
- Operationally observant, with a strong eye for inefficiencies, friction, or process breakdowns — and a collaborative mindset for surfacing improvements that can inform broader systems thinking.
- Highly self-motivated and accountable - you take ownership of your team’s results and raise the bar on what great looks like.
- Analytical and outcome-oriented, with a track record of using performance data to drive individual and team-level improvements.
- Exceptional communication, presentation, and negotiation skills, with executive presence
- Bachelor’s degree in a relevant field required; advanced degree or MBA is a plus
WHAT WE OFFER YOU:
- Competitive salary
- Great benefits package (401k Match, Cigna for health, vision, dental, PTO, Paid Holidays. . .)
- An outstanding collaborative work environment
- Fully Remote in North America
#LI-remote
WORK ENVIRONMENT / PHYSICAL DEMANDS:
Psychological conditions:
Contact with clients on a regular basis, multiple priorities and deadlines, pressure of sales targets
We are committed to maintaining inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted in relation to this or any other job opportunity or testing, please advise a representative in a timely manner of the accommodation measures which are required in order to enable you to be assessed in a fair and equitable manner. All information received relating to accommodation measures will remain confidential. Please note that we will not automatically consult accommodation requests from prior selection processes.
We are not sponsoring visas at this time.
Account Management Lead
Posted today
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Job Description
Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
Our technologies are shaping production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.
Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 21,000 employees in 50 countries and net sales of approximately 4.6bn USD. Learn more at hexagon.com and follow us @HexagonAB.
Purpose of Position:The Account Management Lead plays a dual role: managing a portfolio of key customer accounts while providing day-to-day leadership, guidance, and support to the Account Management team. Acting as the bridge between Account Managers and the Head of Account Management, the Lead helps ensure operational excellence, consistency in client engagement, and timely escalation of risks or opportunities. This role is ideal for a Seasoned Account Manager ready to take on mentoring and leadership responsibilities without stepping fully out of client ownership.
Key Responsibilities
Client Management
· Maintain responsibility for a personal portfolio of strategic customer accounts.
· Act as an escalation point for client issues, supporting Account Managers in navigating complex or sensitive situations.
· Support renewal negotiations, contract discussions, and executive-level meetings as required.
Team Leadership & Mentorship
· Serve as a peer leader and first point of contact for the Account Management team for day-to-day guidance.
· Mentor Account Managers by sharing best practices in account planning, stakeholder engagement, and opportunity identification in collaboration and coordination with leadership
· Lead weekly team huddles to review priorities, share insights, and address challenges.
· Provide informal feedback to the Head of Account Management on team performance, development needs, and morale.
Operational Excellence
· Drive consistency in the adoption of account planning frameworks, renewal processes, and CRM/data hygiene practices.
· Monitor account health metrics across the team and flag potential risks early.
· Coordinate workload coverage during absences or peak periods.
Cross-Functional Collaboration
· Work with Head of Account Management, Sales, Product, Customer Success, and Support teams to ensure alignment on customer strategy and delivery.
· Contribute to internal initiatives such as tool adoption, reporting improvements, or customer programs.
Strategic Contribution
· Partner with the Head of Account Management to execute departmental strategy and implement new initiatives.
· Lead special projects that improve client satisfaction, retention, and growth (e.g., client workshops, value delivery programs).
· Represent the Account Management team in cross-departmental meetings and working groups
· Collaborate with USCA Customer Success Lead as required for Customer initiatives
- High retention rates across assigned accounts and overall team portfolio.
- Increased adoption of standardized processes and tools within the team.
- Positive feedback from peers on mentorship and leadership support.
- Early escalation of risks, leading to reduced churn and smoother renewal cycles.
- Strong collaboration and alignment across Sales, Product, and Support teams
- Proven success managing complex, high-value customer accounts.
- 10+ years’ experience negotiating strategic sales and complex contracts
- Prior team management would be considered an asset, knowing how to delegate and/or escalate
- Experience and comfort on mining sites and able to hold strategic conversations at multiple levels
- Hands on mining experience would be considered an asset
- Strong interpersonal and communication skills, with the ability to mentor and influence peers.
- Demonstrated ability to manage multiple priorities and foster team collaboration.
- Familiarity with CRM systems and account planning frameworks.
- Ability to handle ambiguity, exercise judgment, and escalate appropriately.
· Ability to work and contribute to a team environment, as well as independently.
· Able to communicate clearly in a courteous and professional manner.
· Exceptional negotiation, problem solving and presentation skills.
· Ability to learn quickly and share knowledge and information.
- Ability to travel extensively as required
Travel Requirements:
· Considerable regional travel is required to fulfil this role, up to 50% of the time
· Occasional international travel may be required
Due to business needs, travel may infrequently occur on the weekend or outside of normal business hours
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Manager, Account Management - Ethoca

Posted 21 days ago
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_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Account Management - Ethoca
Overview
Ethoca, a Mastercard company, is transforming the payments landscape by redefining how global merchants and issuers collaborate to combat fraud and disputes-while enhancing the consumer experience. Our relentless focus on the customer has made us a multi award-winning leader in the industry. We are seeking an exceptional and experienced Account Manager to join our high-performing team. This individual will be a key contributor in driving revenue growth within Ethoca's existing global merchant divison. Reporting directly to the Vice President of Account Management, this individual will play a critical role in managing and executing the merchant growth strategy.
Role Responsibilities:
In this client-facing commercial position, you will be responsible for:
- Account Growth & Expansion - Driving revenue growth by managing the renewal sales process and securing new opportunities for up-sell and cross-sell across Ethoca product solutions for the existing merchant accounts portfolio.
- Enhance profitability and own the client sales contractual and negotiations process through to close, helping to drive long-term scalable growth with existing accounts globally.
- Grow, expand, and identify new relationships across key client stakeholders. Accountable for deepening and strengthening customer relationships and driving overall account stickiness.
- Lead commercial efforts to drive platform adoption/optimization of Ethoca solutions.
- Own and manage the internal sales approval process with Sales leadership, Product, Sales Excellence, Client Services, Legal, and Finance.
- Collaborate across Mastercard business lines to identify new opportunities that align to client priorities.
- Support and manage commercial escalations with clients to provide quicker turnaround times and support in resolution.
- Run quarterly business reviews and account planning, responsible for driving senior level involvement to deliver on shared business goals.
Role Requirements
- Extensive experience working and upselling to enterprise senior client-level stakeholders within the payments technology space. Relevant experience on the merchant / client-side is a plus.
- Track record of hitting sales targets, driving incremental value, and renewing long-term client contracts, with proficiency in using CRM tools to manage and grow the sales pipeline.
- Possess a strong commercial mind-set focused on growing, optimizing, and expanding the existing accounts portfolio
- Proficiency within Cyber Security, Dispute Resolution, and/or Consumer Experience, as well as possesses a strong understanding of the issuer/merchant payments landscape. Ability to quickly learn, understand, and adapt to various adjacent technologies, ecosystems, and trends.
- Ability to thrive in a fast-paced environment, handle a diverse workload, and meet aggressive deadlines.
- Must be confident and possess strong written communication, listening, and interpersonal skills, with an ability to manage senior client relationships and complex negotiations.
- Strong oral presentation skills and ability to lead/manage the presentation development process.
- Comfortable working with data, and providing actionable insights and recommendations.
- A strong self-starter, proactive, with the ability to problem solve and deliver solutions to management, and clients.
- International travel is required for this role.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Director of Account Management
Posted today
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Job Description
Director of Account Management
Our clients are at the center of everything we do. As the Director of Account Management, you will have the opportunity to build and develop a world-class team, supporting both Partners and Account Managers. In this role, you will provide in-depth guidance on system capabilities, offer solutions, and contribute to increasing the platform’s value and impact while aligning with partner goals and internal KPIs.
You will collaborate closely with cross-functional teams to identify areas of opportunity and effectively communicate product features and best practices to promote client retention and optimize partner performance. You will also work with other department leaders to create efficiencies and ensure operational scale and growth year over year.
By combining insights, providing exceptional service, and driving innovation, you will play a key role in uniting clients and stakeholders on a single platform that powers outstanding experiences.
Responsibilities
- Manage and mentor our team of account managers.
- Foster a collaborative and high-performing team culture.
- Track KPIs and client satisfaction metrics.
- Support the team in building and maintaining strong, long-term client relationships.
- Identify opportunities for account growth and solution-selling.
- Understand clients’ strategic objectives and ensure services align.
- Lead and analyze the development and execution of account strategies, recommending optimizations.
- Participate in high-level client meetings and strategic planning sessions.
- Allocate resources effectively across accounts.
- Deliver regular performance reports and business reviews to clients.
- Support new business pitches and proposals.
- Contribute to client acquisition through industry expertise and proven performance.
- Experience leading teams.
- Demonstrated ability to manage and guide multiple direct reports.
- Strong background in developing growth strategies and tracking progress.
- Ability to delegate tasks and monitor progress on team initiatives.
- Strong leadership and interpersonal skills.
- Analytical and critical thinking abilities.
- Strong negotiation and presentation skills.
- Excellent verbal and written communication skills.
- Experience with customer service and CRM platforms (Zendesk and HubSpot considered assets).
- University or College degree.
- Minimum 3 years of customer management experience.
- Minimum 2 years of experience managing people.
- $5,000 annual RRSP contribution.
- Comprehensive medical and dental coverage.
- Energetic, collaborative, and supportive work environment.
- Remote role based in Ontario, with all necessary tools and equipment provided.