429 Sales Support Specialist jobs in Canada

Job Description

Magnum’s Aluminum Truck Accessories division is looking for an Inside Sales / Customer Support Specialist to join their team.  Reporting to the T/A Sales & Marketing Manager, the Inside Sales / Customer Support Specialist will be responsible for managing inbound and outbound sales inquiries, supporting customers with product or service-related questions, and ensuring seamless customer experience.

Core Job Duties / Responsibilities:

• Direct point of contact for customer service-related inquiries via phone, and emails
• Accept, respond to, and enter customer orders by inputting customer order information into ERP system
• Respond to customer requests via phone calls and emails for pricing, availability, order tracking detail and information of products
• Manage and resolve customer complaints in a timely and professional manner
• Utilize various functions within the ERP system, such as creation of work orders, placement of orders, order promising, etc.
• Assist sales team in meeting sales targets and established sales quotas
• Monitor several reports such as Orders on Hold, RMA and Orders entered reports to ensure timely resolution of issues or handling delays
• Maintain quotes provided by this position in CRM program and follow up on such quotes by expected due dates
• Other duties as assigned

• Proficiency in speaking, reading, and writing English.
• Excellent communication and problem-solving skills
• Energetic and positive professional attitude.
• Excellent stress management.
• Ability to multitask in a fast-paced environment
• Strong organizational and teamwork abilities
• Product knowledge is an asset.
• Proficient with Microsoft Office Suite and CRM software

Powered by JazzHR

o4locmg7FX

Job Description

Hunter Amenities is one of the world’s largest manufacturers of Personal Care Amenities with 40 years of experience in the global market. We are a highly entrepreneurial, professional, and driven organization that believes in teamwork, professional ethics, and outstanding service.

Hunter is proud to be a Platinum level member of the “Best Managed Companies” program in Canada.
 

The Opportunity:

We are seeking a dynamic individual with experience in shipping, receiving, sales, and marketing to manage our sample distribution process. This role requires a blend of logistical coordination, customer relationship management, and reporting expertise to ensure the successful execution of our sampling strategy. This role offers the opportunity to combine project management, logistics, and customer engagement to drive the success of our sampling programs and contribute to our overall marketing and sales efforts.

Key Responsibilities: 

1. Sample Distribution Management

o Planning and Coordination: Develop and execute sampling strategies aligned with sales and marketing goals.

o Logistics Management: Oversee the logistics of sample distribution to ensure timely delivery to customers and prospects.

o Inventory Control: Manage sample inventory, monitor stock levels, and collaborate with supply chain teams to ensure availability.

2. Customer Relationship Management

o Lead Identification and Qualification: Partner with sales and marketing teams to identify and qualify leads for sampling programs. Direct leads that we receive from our website to appropriate sales team member.

o Welcome and interact with visitors to our “Hunter Store” aka “Sample Room”

o Gift samples to our visitors

o Feedback Collection: Collect and analyze customer feedback on samples to inform future product and marketing strategies.

3. Tracking and Reporting

o Sample Tracking: Implement new system to track samples from dispatch to customer receipt.

o Data Analysis: Analyze sample data to measure the effectiveness of sampling efforts and identify opportunities for improvement.

o Reporting: Prepare and present regular reports on sampling activities, performance metrics, customer feedback, and return on investment (ROI).

4. Cross-Functional Collaboration

o Sales Team Collaboration: Work closely with the marketing and sales team to ensure sampling efforts support sales targets.

o Marketing Support: Align sampling programs with broader marketing campaigns and strategies.

o Product Development Input: Provide feedback to product development teams based on sampling results to support product innovation.

5. Process Optimization

o Continuous Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of sample distribution.

o Technology Utilization: Leverage technology to automate and optimize tracking, reporting, and customer engagement.

6. Compliance and Quality Assurance

o Regulatory Compliance: Ensure all sampling activities adhere to industry regulations and internal policies.

o Quality Assurance: Monitor the quality of samples distributed to customers to maintain high standards.

7. Budget Management

o Cost Control: Manage the budget for sampling programs, ensuring cost-effective distribution while maintaining quality.

o Budget Reporting: Track expenses and report on budget utilization, adjusting as necessary to stay within financial parameters.

Qualifications & Experience:

• Experience in shipping, receiving, sales, and marketing.

• Strong project management and organizational skills.

• Ability to analyze data, report insights, and make data-driven decisions.

• Experience with customer relationship management (CRM) systems.

• Excellent communication and collaboration skills.

We offer:

• A competitive compensation package.

• An excellent company-paid benefit package including health, dental and skills development. 

• The opportunity to be part of a fast-growing, dynamic, and successful global team. We believe in our people and our people believe in Hunter.

A Little Bit More About Us:
 

Hunter Amenities’ global headquarters is in Burlington, Ontario where we manufacture one of the richest portfolios of licensed amenity brands for our 5- and 6-star global hotels, boutique hotels, spas, cruise lines and retail clients.

Hunter has built a broad retail portfolio, creating both private labels and branded beauty products of the highest quality. Learn more about our company and culture at

Based on our profile and needs we will only contact those candidates selected for interviews. Thanks for applying!
 

Hunter Amenities International Ltd. is an equal opportunity employer. Hunter does not discriminate on the basis of race/religion/sex/national origin/veteran/disability/sexual orientation/gender identity, or any other characteristic protected by current law.

Hunter Amenities is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at 1- .

Job Description

Our Client is one of the fastest-growing companies in BC and is a leader in their industry. They are looking for an Operations Administrator to join their team. This role is perfect for someone with good customer service and data entry exprience (bonus if you've dealt with software license keys/contracts before)

Your Role:

• Act as a primary contact for general customer inquiries including order/payment status, account issues, license configuration, etc.
• Reviewing sales contracts and translating them into accurate order details that you will enter into the ERP and product licensing systems
• Reviewing the details of key financial processes (e.g. invoicing and billing schedules, renewals) to ensure that each contract is being processed correctly
• Assisting the sales team by generating software license keys from the Product Licensing system for new sales and renewals and working with other members of the Finance team to coordinate the delivery of software license keys to customers
• Providing operational support to other teams as required

You Have:

• 2+ years of customer service experience
• Excellent telephone etiquette and professional written business communication
• Accuracy with numbers and high attention to detail
• Ability to work with a sense of urgency, prioritize work and meet objectives/deadlines
• Ability to exercise tact and discretion and to be entrusted with confidential information
• Ability to work independently as well as within a team with minimal supervision

Bonus:

• Familiarity with Salesforce CRM and/or an ERP is an asset

Compensation: 45-60k depending on experience + many different perks

If this opportunity sounds like something that fits your career path, please apply to this posting; we'd love to talk to you!

Job Description

Salary:

Join us in Advancing the Environmental Global Impact within the Rail Industry

ZTR is a leading global railway technology company that modernizes and digitally connects railway rolling stock to help our clients create transformational environmental and operational efficiencies. Our solutions and services are being provided on thousands of locomotives globally.

What Youll be Doing

TheSales Operation Leadis responsible for overseeing all aspects of the new system orders, spare parts quotes & orders, return material authorizations (RMAs) and associated sales operations. This role ensures efficient and accurate processing of customer orders while leading and supporting the Customer Care Coordinator in handling order booking and spare parts fulfillment.

The ideal candidate will work closely with sales, engineering, product management, technical services, production and shipping teams to ensure seamless operations and customer satisfaction.

What youll be doing:

• Develop and implement process improvements to streamline order processing and spare parts management
• Track and analyze order fulfillment metrics to drive efficiency and reduce errors
• Generate and interpret reports on sales orders, backlog, and customer inquiries to support decision-making

• Act as the escalation point for customer inquiries and complex order-related issues
• Ensure a high level of customer satisfaction by proactively addressing concerns and improving response times
• Provide training and guidance to the Customer Care Coordinator to enhance operational efficiency

• Supervise the quoting and processing of spare parts orders
• Ensure pricing accuracy and support escalations or expediting requests as needed
• Maintain communication with customers regarding order status, lead times, and any changes

• Supervise the RMA process based on warranty policies and return guidelines
• Issue RMA numbers and provide customers with return shipping instructions

• Analyze reasons for returns to identify patterns and recurring product issues
• Lead weekly stand-up meetings for cross-department alignment and proactive mitigation of any shipment schedule risks
• Oversee the end-to-end process of new orders, including pricing validation, order entry, tracking, and fulfillment
• Ensure timely processing and accurate documentation of orders.
• Work closely with production & shipping teams to support inventory management and shipping schedules

Who you are:

• Bachelors degree or Diploma in Business Administration or related field
• 5+ years of experience in sales operation, order management, or supply chain within a manufacturing, technology-driven industry orindustrial equipmentsectors
• Proven experience of cross-functional teamsand collaborating with departments like sales, engineering, production, and shipping
• Proficiency in ERP Systems and CRM tools for order tracking and reporting
• Excellent reporting & analytics ability, being comfortable generating and interpreting reports usingExcel,Power BI, or similar tools

• Process-oriented competency, with ability to identify inefficiencies, implement process improvements, follow procedures, ensureaccuracy, and maintainconsistency

• Excellentinterpersonal and communicationskills
• Ability to manage multiple priorities and work in a fast-paced environment
  
  

Please apply even if you dont qualify for all responsibilities or skills, we still want to hear from you!

Why Choose ZTR?

ZTR offers a positive working environment and a group of friendly and talented industry leaders passionate about driving environmental and financial benefits for our clients. We encourage and support employees to find long-term success and explore opportunities that play into their strengths and passions. We value lateral moves as much as vertical promotions; we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to build a rewarding career at ZTR.

At ZTR, we continuously promote a healthy balance between work, fun and family. This is a place where employees make a difference in our company and within our customers organizations. You will have the ability to direct your career path at ZTR as we are rapidly growing with numerous opportunities for professional growth and development.

ZTR Control Systems provides accommodations for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact Human Resources. We will address information received regarding the accommodation needs of applicants in confidence.

Job Description

Salary: $50,000 to $55,000

The Company

AtVertiGIS, we build powerful GIS software. Our portfolio of products, solutions, and services enhance the capabilities of leading mapping software, most notably Esris ArcGIS. For decades, professionals have relied upon us to overcome complex technical challenges so that they can make a significant impact in the world.

VertiGIS offers meaningful careers that grow with you over time, encourage you to think creatively, and connect you with customers who are making a difference in the world. We are passionate, high-performing individuals that come from a diverse set of educational, cultural, and professional backgrounds. What we all have in common is our drive to do good work, support each other as we grow, and enjoy the beautiful places where we live.

The Position

As Sales Operations Coordinator, you will play a vital role in helping the company run smoothly and efficiently. You will be essential in supporting key areas of the business, primarily Sales, Finance, and Operations. You will gain extensive experience working with our customer relationship management (CRM) system NetSuite, which is integral to our business.

*We are willing to support a remote employee with preference in Victoria, Vancouver, Calgary, Greater Toronto Area, or Montreal.*

Responsibilities

• Respond to customer inquiries and documentation requests via email ticketing system; often acting as the first contact for general customer needs
• Manage the full life cycle of our order processing practices
• Provide administrative support for software and services sales
• Monitor opportunities, accounts, and contacts, as appropriate
• Ensure contract renewal reminders are sent out accurately and on-time
• Assist the Finance and Professional Services teams with invoicing and project needs
• Update and maintain product listing and pricing
• Help ensure the company utilizes its CRM (Customer Relationship Management) system to its full functionality and suggest process improvements where appropriate
• Analyze and review CRM data and reports
• Collaborate with global VertiGIS staff to resolve customer issues
  

Requirements

• Self-starter with excellent organizational skills
• High level of accuracy and attention to detail
• Strong communication skills, both written and verbal
• Ability to work independently and while supporting a collaborative team environment
• Ability to establish and maintain effective working relationships with internal and external stakeholders
• Proficiency in Microsoft Excel and other Microsoft applications
• Experience in administrative and/or customer service roles
• Experience with NetSuite would be an asset
• Post-secondary education in office management or business administration would be an asset
• Fluency in German would be a bonus!
  

Our Perks

Team / Career Growth

• Top-notch colleagues that like and respect one another
• We listen to peoples' ideasand act on them
• A supportive environment with opportunity for training, mentoring, professional development,and advancement
• Challenging, interesting work
• Cutting edge technology that improves the world around us
• We're recognized experts in our fieldpeople around the world seek us out
  

Benefits

• Fair and equitable salaries, as well as profit sharing
• A competitive group benefits program for you and your family
• A health and lifestyle spending account
• RRSP matching
• 4 weeks of vacation to start and 5 weeks of vacation after 5 years with the company
  
• Maternity and parental leave top-ups
• Bottomless book budget
• Company summer and winter parties (that are fun to attend!)

Working Model and Office

• A choice between a hybrid or remote working model
• A headquarters office in downtown Victoria with healthy snacks and good coffee
• High-end hardware and equipment, in the office or at home
• Secure bike storageandshowers for those that bike to work
• Lunchtime yoga on Tuesdays and Thursdays

At VertiGIS, we are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels safe, respected, and valued. We encourage everyone who is interested in the role, regardless of race, ethnicity, religion, sex, gender, sexual orientation, disability status or age, to apply. Unique perspectives and experiences are what make our teams strong!

If you self-identify as having a disability, please let us know how we can best assist you. Accommodation is available upon request at any time during the recruitment process.

VertiGIS Compensation Philosophy

At VertiGIS, we strive to offer competitive total compensation packages that include both direct and non-direct compensation such as salary, health care and retirement benefits, variable/incentive pay, paid time off, and other benefits and perks.

Our job postings reflect the expected pay or pay range for each position in alignment with our compensation philosophy and salary budget. This reflects what we feel is competitive based on the profile of candidate we are seeking. The background, experience, and skill set we are seeking will be outlined in the role requirements.

We strive to have a comprehensive approach to compensation and ensure that employees are paid based on the value they bring to the company.

Were a great place to build your career.

Our colleagues are great people and make our company the kind of place we enjoy coming to every day. We reward top performers and stay true to our core values. Since 1999, weve built our business based on steady, sustainable growth were still growing and our future is bright!

Note: To avoid potential formatting issues, we require that yousubmit your resume and cover letter as PDF files.

Note:We use a recruitment tool to reach out to candidates so please check your inbox to ensure our emails are not being filtered as "Social" or "Promotions" (our provider has been notified).