421 Sales Support Specialist jobs in Canada
Executive Sales Assistant
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Company Overview
miVetSource is a leading provider of advanced diagnostic imaging solutions tailored specifically for veterinary practices. We are proud distributors of Mindray ultrasound machines across Canada, offering exceptional technology and support to veterinary professionals.
Position Overview
We are seeking a full-time Executive Sales Assistant to join our team in Orangeville, ON. This on-site role involves working alongside the President in daily operations, handling customer inquiries, coordinating communication, and assisting with sales processes—including product demonstrations and installations. Travel may be required for client visits, demos, and trade events.
Key Responsibilities
- Provide administrative and operational support to sales executives
- Manage client communication and inquiries in a professional and timely manner
- Assist with scheduling, order processing, and internal coordination
- Support sales activities including product demos and installations
- Help maintain accurate records and documentation
- Participate in off-site meetings, demos, and events as needed
Qualifications
- Excellent interpersonal, customer service, and communication skills
- Strong organizational and multitasking abilities
- Prior experience in sales or customer service is an asset
- Experience in the veterinary industry is a plus
- Detail-oriented with solid problem-solving skills
- Bachelor’s degree in Business Administration, Marketing, or a related field preferred
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Sales Support Specialist - Montreal-fr
Posted today
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Job Description
ePac Flexible Packaging est une entreprise en pleine croissance présente aux États-Unis, au Canada, en Europe en Afrique et en Indonésie. Reposant sur une solution d’impression numérique révolutionnaire, ePac se trouve au carrefour de la technologie et de la fabrication de pointe. Elle s’est donné pour mission de fournir aux entreprises des biens de consommation locaux emballés pour leur permettre de rivaliser avec de grandes marques grâce à des emballages bien pensés. Nos clients sont principalement des PME offrant des biens de consommation à l’échelle locale; la plupart d’entre eux œuvrent dans la création de produits naturels et innovateurs pour leurs propres clients. Depuis la création de notre première usine de fabrication en 2016, notre mission est claire – aider les petites entreprises à accroître leur présence sur le marché, redonner aux communautés que nous servons et contribuer à la création d’une économie circulaire plus durable.
RÉSUMÉ DU POSTE
Le ou la spécialiste, Soutien des ventes gère les travaux des clients, de l’approbation de la commande au produit fini, y compris tous les aspects du service à la clientèle et de la production. Il ou elle est responsable de fournir un service clientèle efficace à tous les clients internes et externes en se reposant sur sa connaissance approfondie des produits et des programmes de l’entreprise, ainsi qu’en communiquant efficacement avec les membres de l’équipe du service clientèle.
FONCTIONS ET RESPONSABILITÉS PRINCIPALES
- Aider à établir les estimations à l’intention des clients.
- Créer et approuver les bons de travail pour l’atelier.
- Aider le directeur ou la directrice de l’usine avec tout problème urgent.
- Communiquer avec la clientèle pour transmettre de l’information à jour sur les échéanciers prévus des projets.
- Gérer le dépannage en cas de difficulté technique pour les commandes d’urgence des clients.
- Participer à des réunions avec le personnel de production et le personnel du service à la clientèle.
- Saisir les commandes des clients dans le système de planification des ressources de l'organisation (Microsoft PrintVis).
- Utiliser Salesforce pour gérer les communications avec l’équipe de vente, les clients et l’équipe de direction.
- Faire le suivi de toutes les opérations clientèle avec rapidité.
- S’assurer que les CAR sont créés par le service qualité et communiqués au client.
- Fournir des renseignements précis et opportuns sur l’état des commandes reçues et les demandes portant sur la connaissance des produits.
- Traiter les commandes, les modifications et les retours des clients conformément aux politiques et aux procédures établies par le service.
- Travailler en étroite collaboration avec le service du crédit pour résoudre les effets de crédit contestés.
- Fournir de la rétroaction opportune aux membres de l’équipe interne concernant les défaillances de service ou les préoccupations des clients.
- S’associer à l’équipe de vente pour satisfaire et dépasser les attentes des clients en matière de service.
FONCTIONS ET RESPONSABILITÉS NON ESSENTIELLES
- Envoyer des échantillons de produits aux clients.
- Emballer les commandes pour la livraison.
- Aider les autres employés de l’usine à accomplir des tâches lorsque le manque d’effectifs pose problème.
- Effectuer d’autres tâches qui lui sont confiées.
CONNAISSANCES PROFESSIONNELLES, APTITUDES ET COMPÉTENCES
- Expérience en emballages souples, préférable, mais pas obligatoire
- Expérience en impression numérique sur des emballages souples
- Connaissance des substrats de film utilisés dans l’industrie, préférable, mais pas indispensable
- Excellent service à la clientèle par téléphone, par courriel et en personne
- Connaissance du prépresse et du flux de travail de prépresse, un atout
- Connaissance des estimations et des attentes des clients, un atout
- Excellentesaptitudes de gestion du temps
- Connaissance de base des structures de TI
- Connaissance d’un système d’impression en ligne des commandes, un atout
- Personne orientée sur les délais qui a le sens de l’urgence
- Doit être souple et posséder des capacités d’adaptation
- Doit mettre le client au premier plan et être orienté sur l’action
- Doit avoir de l’expérience avec Word, Excel et Google Suites.
EXPÉRIENCE ET ÉTUDES
- 2-3 ans d’expérience dans un domaine lié au service à la clientèle
- Diplôme d’associé avec une spécialisation pertinente de préférence
- Expérience de travail dans un environnement de fabrication
- Expérience dans la saisie de données
- De préférence, avoir plus d’un an d’expérience en relation avec la clientèle dans le secteur d’activité.
AVANTAGES SOCIAUX
Nous offrons un excellent programme d’avantages sociaux et de rémunération :
- 15 jours de vacances (6 %)
- Jours fériés
- Avantages payés par l’entreprise : assurance maladie, dentaire et pour soins de la vue
- Avantages payés par l’entreprise : assurance-vie et en cas de décès ou de mutilation accidentels, assurance invalidité de courte durée et de longue durée
- REER avec généreuses cotisations de contrepartie (3 %).
ENVIRONNEMENT DE TRAVAIL
- Le ou la titulaire du poste travaillera la plupart du temps dans un cadre de bureau professionnel et accomplira certaines activités de façon régulière dans le secteur de production.
- Dans le cadre de ses fonctions, il ou elle pourrait se trouver à proximité de pièces mécaniques en mouvement dans un environnement qui produit de la vibration.
- ePac croit en un environnement de travail qui favorise la collaboration et la formation polyvalente, et encourage ses employés à apprendre toutes les facettes de l’entreprise. Le ou la titulaire du poste aura la possibilité de recevoir de la formation sur les différentes fonctions opérationnelles de l'entreprise pour faire avancer sa carrière.
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ePac Flexible Packaging is a rapidly growing company with locations across the United States, Canada, Europe, Africa, and Indonesia. Built on break-through digital printing, ePac is at the crossroads of advanced technology and manufacturing. ePac’s mission is to provide locally-based consumer packaged goods companies the ability to compete with large brands with great packaging. Our customers are predominantly locally-based small and medium-sized CPGs, many of whom are focused on creating natural and innovative products for their consumers. Since opening our first manufacturing facility in 2016, our mission has been clear – to help small brands obtain big brand presence, give back to the communities we serve and contribute to the creation of a more sustainable, circular economy.
SUMMARY OF POSITION
The Sales Support Specialist manages customer jobs from order approval to finished product, including all front office and production aspects. This position is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Assists in estimating for customers
- Creates and approves job tickets for the shop floor
- Assists plant manager with any emergency problems
- Communicates with customers on updates for projected timelines for projects
- Manages trouble-shooting of emergency orders for customers
- Participates in meetings with production staff and front office staff
- Enters Customer Orders in ERP system (Microsoft PrintVis)
- Utilizes Salesforce to manage communications with sales team, customers and management
- Follows up on all customer transactions in a timely manner
- Ensures CARs are created by quality department and communicated to customer
- Provides timely and accurate information to incoming customer order status and product knowledge requests.
- Processes customer orders/changes/returns according to established department policies and procedures.
- Works closely with the credit department to resolve disputed credit items.
- Provides timely feedback to internal team members regarding service failures or customer concerns.
- Partners with the sales team to meet and exceed customer service expectations.
NON-ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Sends out sample products to customers
- Packages orders for delivery
- Assists other plant employees with tasks when staffing is an issue
- Performs other duties as assigned
JOB KNOWLEDGE, SKILLS & ABILITIES
- Flexible packaging knowledge is preferred but not a must
- Experience with digital printing on flexible packaging
- Knowledge of film substrates used in the industry is preferred but not a must
- Excellent customer service via phone, email and in person
- Pre-press and pre-press workflow knowledge a plus
- Knowledge of estimates and customer expectation a plus
- Excellent time management skills
- Basic IT structure knowledge
- Knowledge of a web to print order system a plus
- Must be deadline driven and have a sense of urgency
- Must be adaptable and flexible
- Must have a great customer focus and be action oriented
- Should have experience in Word, Excel and Google Suites
EXPERIENCE AND EDUCATION
- 2-3 years of experience in a customer service-related field
- Associates degree with relevant major preferred
- Experience working in a manufacturing environment
- Computer data-entry experience
- Preferably 1+ years industry specific customer relations experience.
BENEFITS
We offer an excellent benefit and compensation package that consists of the following:
- 15 days (6%) vacation entitlement
- Statutory holidays
- Company paid - Health; Dental; Vision Insurance
- Company paid - Life Insurance & ADD, Short Term & Long Term Disability
- RRSP Plan with generous company match to 3%
WORK ENVIRONMENT
- Most of the time in a professional office setting with some regular time on the production floor.
- While performing the duties of this job, the employee could be around, moving mechanical parts and vibration
- ePac believes in a collaborative and cross trained workforce and encourages all employees to learn all facets of our company. This role will have the ability to learn and train on operational functions throughout the company for career advancements
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Inside Sales / Customer Support Specialist
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Magnum’s Aluminum Truck Accessories division is looking for an Inside Sales / Customer Support Specialist to join their team. Reporting to the T/A Sales & Marketing Manager, the Inside Sales / Customer Support Specialist will be responsible for managing inbound and outbound sales inquiries, supporting customers with product or service-related questions, and ensuring seamless customer experience.
Core Job Duties / Responsibilities:
- Direct point of contact for customer service-related inquiries via phone, and emails
- Accept, respond to, and enter customer orders by inputting customer order information into ERP system
- Respond to customer requests via phone calls and emails for pricing, availability, order tracking detail and information of products
- Manage and resolve customer complaints in a timely and professional manner
- Utilize various functions within the ERP system, such as creation of work orders, placement of orders, order promising, etc.
- Assist sales team in meeting sales targets and established sales quotas
- Monitor several reports such as Orders on Hold, RMA and Orders entered reports to ensure timely resolution of issues or handling delays
- Maintain quotes provided by this position in CRM program and follow up on such quotes by expected due dates
- Other duties as assigned
Additional skills:
- Proficiency in speaking, reading, and writing English.
- Excellent communication and problem-solving skills
- Energetic and positive professional attitude.
- Excellent stress management.
- Ability to multitask in a fast-paced environment
- Strong organizational and teamwork abilities
- Product knowledge is an asset.
- Proficient with Microsoft Office Suite and CRM software
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Sales Operations Specialist
Posted 1 day ago
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Support, enable and optimize front line sales team.
**Specific Accountabilities:**
- Live Core Values
- Assigned customer relationships –support sales by managing customer needs and proactively engage customers on behalf of sales team
- Maintain and manage Cardinal & customer specific pricing agreements
- Collect, assemble, analyze and summarize sales data to support sales related activities
- Collaborate with sales in the development of targeted customer specific presentations
- Assist in providing samples for domestic, U.S. and international markets; coordinate expediting delivery of products as required
- Manage key customer rebate, trade budget, feature activities and royalty payments
- Proactively eliminate invalid penalties from each distributor / customer
- Complete customer specific listing forms / web portals for new and existing products as needed
- Project management on behalf of the sales team through proper use of action registers with support of cross functional teams
- Support sales with customer specific events
- Proactively engage sales team to optimize front line sales time
- Demonstrated Servant Leadership
- Follow company policies and procedures
- Coverage for planned and unplanned absences which could compromise our policies, procedures and programs
- Continuous improvement in company policies and procedures
- Act within the company philosophy
**Ideal Qualifications:**
- Proven Account support and strong sales aptitude
- Team experience in multi-level customer service and sales
- Strong PC skills
- Self-motivated, strong verbal / written communication and organization skills
- Results oriented
- University or College Degree
Sales Operations Administrator
Posted today
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Job Description
Our Client is one of the fastest-growing companies in BC and is a leader in their industry. They are looking for an Operations Administrator to join their team. This role is perfect for someone with good customer service and data entry exprience (bonus if you've dealt with software license keys/contracts before)
Your Role:
- Act as a primary contact for general customer inquiries including order/payment status, account issues, license configuration, etc.
- Reviewing sales contracts and translating them into accurate order details that you will enter into the ERP and product licensing systems
- Reviewing the details of key financial processes (e.g. invoicing and billing schedules, renewals) to ensure that each contract is being processed correctly
- Assisting the sales team by generating software license keys from the Product Licensing system for new sales and renewals and working with other members of the Finance team to coordinate the delivery of software license keys to customers
- Providing operational support to other teams as required
You Have:
- 2+ years of customer service experience
- Excellent telephone etiquette and professional written business communication
- Accuracy with numbers and high attention to detail
- Ability to work with a sense of urgency, prioritize work and meet objectives/deadlines
- Ability to exercise tact and discretion and to be entrusted with confidential information
- Ability to work independently as well as within a team with minimal supervision
Bonus:
- Familiarity with Salesforce CRM and/or an ERP is an asset
Compensation: 45-60k depending on experience + many different perks
If this opportunity sounds like something that fits your career path, please apply to this posting; we'd love to talk to you!
Sales Operations Administrator
Posted today
Job Viewed
Job Description
Job Description
Our Client is one of the fastest-growing companies in BC and is a leader in their industry. They are looking for an Operations Administrator to join their team. This role is perfect for someone with good customer service and data entry exprience (bonus if you've dealt with software license keys/contracts before)
Your Role:
- Act as a primary contact for general customer inquiries including order/payment status, account issues, license configuration, etc.
- Reviewing sales contracts and translating them into accurate order details that you will enter into the ERP and product licensing systems
- Reviewing the details of key financial processes (e.g. invoicing and billing schedules, renewals) to ensure that each contract is being processed correctly
- Assisting the sales team by generating software license keys from the Product Licensing system for new sales and renewals and working with other members of the Finance team to coordinate the delivery of software license keys to customers
- Providing operational support to other teams as required
You Have:
- 2+ years of customer service experience
- Excellent telephone etiquette and professional written business communication
- Accuracy with numbers and high attention to detail
- Ability to work with a sense of urgency, prioritize work and meet objectives/deadlines
- Ability to exercise tact and discretion and to be entrusted with confidential information
- Ability to work independently as well as within a team with minimal supervision
Bonus:
- Familiarity with Salesforce CRM and/or an ERP is an asset
Compensation: 45-60k depending on experience + many different perks
If this opportunity sounds like something that fits your career path, please apply to this posting; we'd love to talk to you!
Sales Operations Lead
Posted today
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Job Description
Job Description
Salary:
Join us in Advancing the Environmental Global Impact within the Rail Industry
ZTR is a leading global railway technology company that modernizes and digitally connects railway rolling stock to help our clients create transformational environmental and operational efficiencies. Our solutions and services are being provided on thousands of locomotives globally.
What Youll be Doing
TheSales Operation Leadis responsible for overseeing all aspects of the new system orders, spare parts quotes & orders, return material authorizations (RMAs) and associated sales operations. This role ensures efficient and accurate processing of customer orders while leading and supporting the Customer Care Coordinator in handling order booking and spare parts fulfillment.
The ideal candidate will work closely with sales, engineering, product management, technical services, production and shipping teams to ensure seamless operations and customer satisfaction.
What youll be doing:
- Develop and implement process improvements to streamline order processing and spare parts management
- Track and analyze order fulfillment metrics to drive efficiency and reduce errors
- Generate and interpret reports on sales orders, backlog, and customer inquiries to support decision-making
- Act as the escalation point for customer inquiries and complex order-related issues
- Ensure a high level of customer satisfaction by proactively addressing concerns and improving response times
- Provide training and guidance to the Customer Care Coordinator to enhance operational efficiency
- Supervise the quoting and processing of spare parts orders
- Ensure pricing accuracy and support escalations or expediting requests as needed
- Maintain communication with customers regarding order status, lead times, and any changes
- Supervise the RMA process based on warranty policies and return guidelines
- Issue RMA numbers and provide customers with return shipping instructions
- Analyze reasons for returns to identify patterns and recurring product issues
- Lead weekly stand-up meetings for cross-department alignment and proactive mitigation of any shipment schedule risks
- Oversee the end-to-end process of new orders, including pricing validation, order entry, tracking, and fulfillment
- Ensure timely processing and accurate documentation of orders.
- Work closely with production & shipping teams to support inventory management and shipping schedules
Who you are:
- Bachelors degree or Diploma in Business Administration or related field
- 5+ years of experience in sales operation, order management, or supply chain within a manufacturing, technology-driven industry orindustrial equipmentsectors
- Proven experience of cross-functional teamsand collaborating with departments like sales, engineering, production, and shipping
- Proficiency in ERP Systems and CRM tools for order tracking and reporting
- Excellent reporting & analytics ability, being comfortable generating and interpreting reports usingExcel,Power BI, or similar tools
- Process-oriented competency, with ability to identify inefficiencies, implement process improvements, follow procedures, ensureaccuracy, and maintainconsistency
- Excellentinterpersonal and communicationskills
- Ability to manage multiple priorities and work in a fast-paced environment
Please apply even if you dont qualify for all responsibilities or skills, we still want to hear from you!
Why Choose ZTR?
ZTR offers a positive working environment and a group of friendly and talented industry leaders passionate about driving environmental and financial benefits for our clients. We encourage and support employees to find long-term success and explore opportunities that play into their strengths and passions. We value lateral moves as much as vertical promotions; we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to build a rewarding career at ZTR.
At ZTR, we continuously promote a healthy balance between work, fun and family. This is a place where employees make a difference in our company and within our customers organizations. You will have the ability to direct your career path at ZTR as we are rapidly growing with numerous opportunities for professional growth and development.
ZTR Control Systems provides accommodations for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact Human Resources. We will address information received regarding the accommodation needs of applicants in confidence.
Sales Operations Administrator
Posted today
Job Viewed
Job Description
Job Description
Our Client is one of the fastest-growing companies in BC and is a leader in their industry. They are looking for an Operations Administrator to join their team. This role is perfect for someone with good customer service and data entry exprience (bonus if you've dealt with software license keys/contracts before)
Your Role:
- Act as a primary contact for general customer inquiries including order/payment status, account issues, license configuration, etc.
- Reviewing sales contracts and translating them into accurate order details that you will enter into the ERP and product licensing systems
- Reviewing the details of key financial processes (e.g. invoicing and billing schedules, renewals) to ensure that each contract is being processed correctly
- Assisting the sales team by generating software license keys from the Product Licensing system for new sales and renewals and working with other members of the Finance team to coordinate the delivery of software license keys to customers
- Providing operational support to other teams as required
You Have:
- 2+ years of customer service experience
- Excellent telephone etiquette and professional written business communication
- Accuracy with numbers and high attention to detail
- Ability to work with a sense of urgency, prioritize work and meet objectives/deadlines
- Ability to exercise tact and discretion and to be entrusted with confidential information
- Ability to work independently as well as within a team with minimal supervision
Bonus:
- Familiarity with Salesforce CRM and/or an ERP is an asset
Compensation: 45-60k depending on experience + many different perks
If this opportunity sounds like something that fits your career path, please apply to this posting; we'd love to talk to you!
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