222 Sales Support jobs in Brampton

Job Description

Inside Sales Support Representative-GTA

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary:

Our Service department is currently looking for a qualified Inside Sales Support Representative who is committed to the highest level of customer satisfaction. This role is based out of Head Office in Vaughan, ON.

• Provide quotations on Deficiencies, System Upgrades, Moves, Adds & Changes for customers with technical accuracy and within company pricing guidelines.
• Create sales orders and ensure all orders are entered efficiently and on a timely basis.
• Manage and develop new and existing customer relationships.
• Review customer status and credit limits.
• Ensure customer information matches POs and quotes provided.
• Enter orders accurately and on a timely basis.
• Collaborate and coordinate with Warehouse for part orders and ensure that equipment is picked and sorted and ready for pick up.
• Stay current in knowledge of life safety product features (including competitor technology), legislation, and regulations.
• Attend trade shows, seminars and meetings that relate to the sales and marketing of the products/services.
• Assist Sales Representative in generating and managing leads with a focus on sales and assigned customer accounts.
• Assist Sales Representative with expediting sales orders, projects, and requests.
• General office administration duties.
• Schedule onsite meetings for Sales Representative.
• Provide product and technical information to customers.

Requirements and Skills:

• 1 to 3 years of similar working and industry experience preferred; experience in the fire alarm, security or electrical industry is considered an asset
• Post-secondary education
• Strong computer skills (Microsoft Office - Excel, Word, Power Point) would be an asset.
• Excellent organizational skills
• Ability to work well under pressure and meet tight deadlines
• Strong customer service skills
• Strong communication and interpersonal skills
• Strong organizational skills
• Ability to deal with confidential information with a high degree of professionalism

What Mircom Offers:

• A great working environment with opportunities for career advancement
• Competitive salary
• Group Insurance benefits
• Company RRSP program

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.

Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

Job Description

Senior Sales Operations Manager/ Director of Sales Operations

About Viamo

Mobile technology is revolutionizing how organizations engage with their end users. More than 96% of the world's population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. The organizations that serve them lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.

Viamo connects individuals and organizations using digital technology to make better decisions.

With more than 35 million people reached in 2021 alone, we are well on our way to meeting our goal of reaching 50 million people annually by 2023.

About the role

You will be our global Senior Sales Operations Manager/ Director of Sales Operations. You will design & manage Viamo's sales approach across Viamo's sales functions, owning the Marketing and Communications approach, ensuring that sales representatives have the training, tools, and data insights to achieve their sales objectives. You are data and detail-oriented, strong in process design and knowledge management, with the ability to influence a wide range of stakeholders outside of your direct supervision. You are a self-starter, an excellent communicator, and are extremely organized and reliable.

Key Responsibilities

• Ownership of Viamo's sales approach for direct bookings (i.e., Country Sales and Strategic Partnerships teams), with the responsibility to design, operationalize, and continually improve a sales plan that will drive forward Viamo's sales function:
  • Improve the Attitude around sales
    • Foster a culture of positive sales attitudes, accountability and performance.
    • Support the design of incentive systems (monetary and non-monetary) to motivate and reward sales performance
  • Increase Competence of the sales team
    • Design, coordinate and continually improve the onboarding content and process for new sales staff, supported by Sales Management and other relevant staff.
    • Design, coordinate and continually improve a continual learning approach for sales reps, including sales support materials, sales trainings, product trainings, and other related initiatives.
  • Ensure consistent Execution of sales process.
    • Ownership of VIamo's sales tools (i.e., HubSpot CRM, .)
    • Lead on developing, evaluating and reporting of quarterly and annual sales metrics, operational insights, and OKRs. Responsible for the execution of SalesOps OKRs
    • Support CPO to execute and continually improve the sales management & coaching approach
• Own Viamo's marketing and communications strategy (i.e. MarComs team) in support of sales activities and lead generation, including supervision of the MarComs Associate and supervision of Sales Development Representatives.
• Provide backstopping support to the sales management when capacity is limited (i.e., sales management support to sales reps when a Regional Director is absent).
• Coordinate with all teams (Delivery, Platform, Product, etc.) to optimize collaboration with the aforementioned sales teams and ensure coordination on cross-departmental initiatives, as required.
• Coordinate strategic initiatives, at the direction of the Chief Partnerships Officer, in support of Viamo's sales objectives.
• Lead and coordinate the National Research Council-Industrial Research Assistance Program project on Commercialisation
• Other tasks as determined by the Chief Partnerships Officer.

Key Performance Indicators

Primary Indicators:

• Achievement of the aggregate sales targets (inclusive of new teams on timeline to be determined)
• 80% of reps achieving over 80% of targets

Leading Indicators:

• Sales Inputs (both sales reps and sales managers)
• Sales Pipeline Value
• Sales Pipeline Conversion

Reporting Structure

• Reports directly to the Chief Partnerships Officer
• Line manages: Sales Development Representatives, Marketing Associate and TBD

Profile
Required:

• 5+ years of progressive experience in sales operations, sales enablement, or revenue operations, preferably in a global or multi-country context.
• Demonstrated experience managing CRM systems (e.g., HubSpot or similar)
• Proven success in designing and implementing sales strategies, training programs, and performance management systems.
• Experience in data analysis and reporting on sales performance and KPIs

• Previous experience in international development, tech-for-development, or social enterprise sectors.
• Familiarity with MarComs (marketing and communications) strategies and operations.
• Experience supporting strategic initiatives or partnerships at a global level.
• Prior involvement in commercialisation projects (e.g., Canadian NRC-IRAP or similar)

Location

• This position is partially funded through the National Research Council's Industrial Research Assistance Program (NRC-IRAP). Therefore, the ideal candidate must be legally based in Canada and subject to Canadian taxation.
• Candidates currently residing outside of Canada may also apply, provided they are eligible to be employed as a T4 employee without requiring visa sponsorship

Viamo is an Equal Opportunity Employer. We value diversity and encourage applications from all candidates. We believe that diverse perspectives help our teams to create innovative solutions and understand our global clients' needs. In alignment with our values, we are committed to recruiting and retaining a diverse global workforce without discrimination.

Apply now with a CV and a short cover letter

Job Description

Salary:

Job title: Director, Route Sales & Operations

Reporting to: Managing Director

Department: Mobile

Location: Corporate (hybrid)

Are you looking to join one of Canada's Greatest Places to Work and be a part of making it even better?

Better Workdays Start Here is Mister Safety Shoes mission for both its customers and its team members. We are a proudly Canadian owned and operated company that specializes in safety footwear and clothing. Founded in 1972, we are continuously growing our presence across Canada through our retail store locations and shoemobiles. The values of caring, respect, and exceptional service start with our team. Its a philosophy we live throughout the company, making workdays better for each other and our customers.

The Director, Route Sales & Operations, is the head of the strategic direction for the Mobile Sales department. This position is responsible for the performance of the department and its profits and losses. This position will manage the operations, develop, and execute the overall mobile strategy, analyze current trends, and implement initiatives to drive revenue while ensuring client satisfaction.

Areas of Accountability

1. Sales
2. Operations
3. People Leadership

Duties and responsibilities may include but are not limited to:

Sales

• Manage the overall performance of the mobile department and ensure that the departments KPIs are achieved or exceeded on a monthly/quarterly/yearly basis.
• Set growth strategy and KPIs for each mobile unit and region.
• Execute department strategy to align with organizational goals.
• Use tools and data to measure individual results and implement changes as needed effectively.
• Coach and develop the mobile team to ensure targets are me
• Collaborate with Corporate Sales & Customer Success team members to understand individual client requirements to drive efficiency and sales.

Operations

• Review and analyze data regularly such as GPS tracking, Driver routes, sales targets, and customer needs. Implement changes that will increase efficiency, sales results and improve customer service.
• Support the development of robust fleet management tools and processes.
• Support the District Route Sales Managers with the optimization of driver schedule.
• Work with the Mobile Scheduler to ensure regular follow-up with existing accounts and the rebooking of fits.

• Work with cross-functional teams to ensure effective communication and execution of strategic initiatives.
• Ensure coverage for special fits.
• Ensure the trucks comply with maintenance schedules and other related documentation.
• Approved expense items such as travel, lodging, meals, phone, 407, etc. Monitor expenditures and implement cost savings where possible.
• Ensure compliance with company policies and related legislation as well as eligibility for the annual safety bonus.
• Maintain a regular bi-annual truck inspection and keep accurate, up to date records of repairs and costs.
• Manage CVOR, Insurance, Abstracts, GEO TAB Violations, and Raven Platform.
• Responsible for the approval of expense items such as travel, lodging, meals, phone, etc. Monitor expenditures and implement cost savings where possible.
• Tracking and analyzing fleet performance metrics, such as fuel consumption, vehicle lifespan, and maintenance costs, to identify areas for improvement.
• Lead the process of truck buildouts and coordinate related deadlines, responsibilities, swaps, etc.
• Develop policies and processes to ensure operational effectiveness and customer service standards.

People Leadership

• Direct and manage the District Route Sales Managers to ensure they meet their individual and regional KPIs.
• Lead a diverse team to provide best-in-class customer service through positive leadership, ongoing direction, coaching, and development.
• Proactively lead, provide clear direction, and ensure effective team communication to build high team morale, motivation, and loyalty.
• Manage team absences and staffing to ensure sufficient coverage.
• Work with the Human Resources team to develop training and continuous learning for the mobile team.
• Responsible for the Performance Appraisal process (mid-year, end year, 3 months probation).
• Manage poor performance by exercising progressive discipline techniques and documenting.
• Recognize positive behaviour and performance verbally and by using employee recognition platforms.
• Use sound judgement and fairness in conflict resolution.

Qualifications:

• Post secondary education or equivalent is required.Post-secondaryeducation in Business Management is an asset.
• 7 years of leadership experience with accountability for driving sales through people, preferably in route sales or experience with B2B sales or account management.
• Experience managing Profit & Loss (P&L)
• Proven to be a strong people leader, with strong analytical and sales skills.
• Proven ability to self-manage, manage a team and achieve/exceed results.
• Ability to train, coach, and lead a team with a positive attitude.
• Must have a reliable vehicle and a clean drivers abstract and valid drivers license
• Ability to travel throughout Ontario & Alberta, with the possibility of overnight hotel stays.
• Excellent verbal, and written communication and strong organizational skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.) and with CRM software

What do we offer:

• Competitive Wage: We offer a competitive wage to ensure you are rewarded for your contributions.
• Comprehensive Benefits: We offer benefits after 90 days of employment with us, this includes accesstoHealth Benefits and Employee Assistance Program.

Mister Safety Shoes has been named a Great Place to Work for 4 years in a row. We are proud to be a 2024 Best Workplaces in Canada, a 2024 Best Workplaces in Retail & Hospitality and ranked #86 in Best Workplaces in Canada for companies with under 1000 people.

As part of our commitment to efficiency, fairness, and continuous improvement, we utilize AI tools during our selection and assessment process. These tools may assist with resume screening, skills assessments, and evaluating application responses. All AI-assisted evaluations are reviewed by our human hiring team to ensure a fair and thoughtful decision-making process.

We are an equal opportunity employer and positively encourage applications from suitably qualified and eligible candidates. If required, please include accommodation requirements with your submission.