199 Sales Support jobs in Brampton

Manager Sales Support

Toronto, Ontario Manulife

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The Sales Support Manager plays a critical role in enabling the sales and retention teams to achieve their objectives by providing strategic and operational support, and fostering a culture of continuous learning, professional growth and risk awareness. This role is accountable for the leadership of a team of specialists and analysts, whose mandates include the training and licensing of sales and retention licensed insurance advisors (LIA) nationally, the smooth handling of workforce management operations, compliance auditing of sales and retention interactions and the relationship management of an offshore team of analysts. This leader will also support the optimization of processes to help drive operational excellence and business growth. Success in this role will depend on effective collaboration with our stakeholders.
**Position Responsibilities:**
Sales & Retention Training (25%)
+ Develop and implement training programs aligned with company goals.
+ Identify skill gaps and evaluate training effectiveness.
+ Support business projects like process improvement and tech adoption.
Workforce Management (25%)
+ Align and translate objectives into actionable strategies.
+ Ensure calls meet service standards and manage scheduling.
+ Advise on best practices and process improvements.
Compliance & Licensing (30%)
+ Lead quality assurance and ensure regulatory compliance.
+ Maintain industry standards and manage licensing.
Offshore Management (10%)
+ Build strong offshore-onshore relationships and track performance.
+ Implement quality control and address skill gaps.
People Leadership (10%)
+ Provide guidance, coaching, and communicate strategy.
+ Foster a positive culture and develop team talent.
**Required Qualifications:**
+ Minimum of 8 years' progressive experience in the financial industry, primarily with business analysis or sales support
+ In-depth understanding of business processes, change management principles, and technology solutions, with a track record of driving successful business enablement projects and initiatives
+ Strong leadership and communication skills, with the ability to influence and collaborate with cross-functional teams, business stakeholders, and executive leadership to drive change and achieve business objectives
+ Experience in leading and mentoring project teams, providing strategic guidance, and fostering a culture of continuous improvement and innovation
+ A passion for driving business transformation, operational excellence, and technology enablement, with a customer-centric and results-driven mindset
**Preferred Qualifications:**
+ Innovative thought leadership: doubt convention with ability to drive organizational change
+ Strong business acumen and able to shift comfortably from strategy to execution to drive results
+ Exceptional interpersonal skills with a focus on being a leader and team player
+ Strong organizational agility, being able to manage up and elevate the important role of Protection Solutions in the organization through vision
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Halifax, Nova Scotia
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$76,950.00 CAD - $138,510.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
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Sales Support Coordinator

Toronto, Ontario Clutch Technologies Inc.

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About Clutch:

We're on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that's just the beginning.

Named three years in a row to the Globe & Mail's list of the Top Growing Companies in Canada and also awarded spots on Deloitte's Technology Fast 50™ and Fast 500™ lists, we're looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the role:

Clutch is looking for a Sales Support Coordinator to join our Transaction Compliance & Funding team! You are perfect for this role if you're not afraid to build out processes, have great attention to detail, and look to foster positive relationships with the Sales Team as well as our financial partners. This team is integral to Clutch's success as they are responsible for finalizing all financing transactions and ensuring that we are upholding the highest standards.

What you'll do:

  • Work in tandem with the Sales Team to ensure document accuracy, editing and drafting required documentation to facilitate complex transactions
  • Keep meticulous and detailed records of all transactions
  • Tracking and creating metrics to give insight to multiple stakeholders on the status of all transactions
  • Have full autonomy to build out processes that increase efficiencies and streamline processes within the Transaction Compliance & Funding team
  • Minimizes Clutch's risk exposure by adhering to internal credit policies and procedures with respect to lending decisions
  • Liaise with our financial partners to achieve operational excellence and accurate paperwork

We're looking for:

  • 1-2 years of experience in administrative, account management or sales roles
  • Effective in time management and prioritizing multiple tasks (updating the CRM, completing finance applications, collecting documents, etc)
  • You have an ability to work under tight deadlines and maintain composure under pressure
  • You understand your strengths, and have strong interpersonal, organizational, and time management skills.
  • You are extremely detail oriented and focused on quality work
  • You must be comfortable working 100% on-site at our downtown Toronto office, 60 Adelaide St E, Toronto, ON M5C 3E4.

Why you'll love it at Clutch:

  • Autonomy & ownership -- create your own path, and own your work
  • Competitive compensation!
  • Generous time off program
  • Health & dental benefits

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email .

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Inside Sales Support Representative

Vaughan, Ontario Mircom Group of Companies

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Inside Sales Support Representative-GTA

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary:

Our Service department is currently looking for a qualified Inside Sales Support Representative who is committed to the highest level of customer satisfaction. This role is based out of Head Office in Vaughan, ON.

Key Responsibilities:
  • Provide quotations on Deficiencies, System Upgrades, Moves, Adds & Changes for customers with technical accuracy and within company pricing guidelines.
  • Create sales orders and ensure all orders are entered efficiently and on a timely basis.
  • Manage and develop new and existing customer relationships.
  • Review customer status and credit limits.
  • Ensure customer information matches POs and quotes provided.
  • Enter orders accurately and on a timely basis.
  • Collaborate and coordinate with Warehouse for part orders and ensure that equipment is picked and sorted and ready for pick up.
  • Stay current in knowledge of life safety product features (including competitor technology), legislation, and regulations.
  • Attend trade shows, seminars and meetings that relate to the sales and marketing of the products/services.
  • Assist Sales Representative in generating and managing leads with a focus on sales and assigned customer accounts.
  • Assist Sales Representative with expediting sales orders, projects, and requests.
  • General office administration duties.
  • Schedule onsite meetings for Sales Representative.
  • Provide product and technical information to customers.

Requirements and Skills:

  • 1 to 3 years of similar working and industry experience preferred; experience in the fire alarm, security or electrical industry is considered an asset
  • Post-secondary education
  • Strong computer skills (Microsoft Office - Excel, Word, Power Point) would be an asset.
  • Excellent organizational skills
  • Ability to work well under pressure and meet tight deadlines
  • Strong customer service skills
  • Strong communication and interpersonal skills
  • Strong organizational skills
  • Ability to deal with confidential information with a high degree of professionalism

What Mircom Offers:

  • A great working environment with opportunities for career advancement
  • Competitive salary
  • Group Insurance benefits
  • Company RRSP program

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.

Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

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Bilingual Order Management and Sales Support Representative

Mississauga, Ontario Beyond Bilingual Inc.

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Bilingual Order Management and Sales Support Representative

Fulltime, Permanent


Location: Mississauga, ON – 100% Onsite

Hours: Monday – Friday 8:30 am – 5:00 pm (1 hour lunch)

Salary: Up to 63K + annual cash bonus


Company Profile:

Our client is the leader in Sunglass apparel with a great reputation. With a beautiful growing office in Mississauga our client makes your life brighter, so you see the colors of your world at their best and always feel confident in your style.


PERKS:

  • Excellent benefits (Medical + Dental)
  • 3 weeks vacation + 10 sick days (4 are paid)
  • Reputation reimbursement
  • Growing company
  • Low turnover
  • Not a call centre – Low call volume
  • Fun and casual culture unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation.


Responsibilities:

  • Input/modify all faxed, phoned and emailed orders from core, key, duty-free, and account executives on a timely basis into the SAP system.
  • Validate all sales incentive submissions and enter all subsequent redemption orders in SAP.
  • Work with AE’s to manage all consignment locations to ensure they depict an accurate representation of the physically product they have in their sales sample kits. This includes the cleaning and inspecting of all sales sample returns.
  • Work in combination with our warehouse team to create, enter, ship, invoice and return all events submitted by AE’s and or Corporate Gifts division in the US.
  • Work in conjunction with our account executives to actively support, educate and train our core and key accounts on the B2B website in Canada.
  • Enter all weekly AE orders for POP and sales samples.
  • Work closely with all departments to help identify and rectify all miss-picked orders, order entry errors, shipping inaccuracies and credit issues.
  • Maintain a high level of core, key, and duty-free account services, projecting a professional image, within respective regions to maximize production, working in coordination with designated outside AE’s and the customer service department for all products. Provide customers with information on RX processes and procedures.
  • Work in collaboration with our inventory control coordinator to ensure all supplies and information necessary to service new and existing core and key accounts is in stock and available to fill orders through our Canadian DC.
  • Send all marketing and sales related information to core, key, duty free accounts and AE’s as required.
  • Supply AE’s with all materials required for trade shows and trainings.


Qualifications

  • Bilingual French and English both oral and written
  • 2+ years of product order management.
  • College coursework is preferred.
  • SAP is a strong asset
  • Strong organizational skills.
  • Excellent written, oral and follow up communication skills.
  • Team-player.
  • Positive attitude.
  • Microsoft Word and Excel skills.
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Bilingual Order Management and Sales Support Representative

Toronto, Ontario Beyond Bilingual Inc.

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Job Description

Bilingual Order Management and Sales Support Representative

Fulltime, Permanent


Location: Mississauga, ON – 100% Onsite

Hours: Monday – Friday 8:30 am – 5:00 pm (1 hour lunch)

Salary: Up to 63K + annual cash bonus


Company Profile:

Our client is the leader in Sunglass apparel with a great reputation. With a beautiful growing office in Mississauga our client makes your life brighter, so you see the colors of your world at their best and always feel confident in your style.


PERKS:

  • Excellent benefits (Medical + Dental)
  • 3 weeks vacation + 10 sick days (4 are paid)
  • Reputation reimbursement
  • Growing company
  • Low turnover
  • Not a call centre – Low call volume
  • Fun and casual culture unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation.


Responsibilities:

  • Input/modify all faxed, phoned and emailed orders from core, key, duty-free, and account executives on a timely basis into the SAP system.
  • Validate all sales incentive submissions and enter all subsequent redemption orders in SAP.
  • Work with AE’s to manage all consignment locations to ensure they depict an accurate representation of the physically product they have in their sales sample kits. This includes the cleaning and inspecting of all sales sample returns.
  • Work in combination with our warehouse team to create, enter, ship, invoice and return all events submitted by AE’s and or Corporate Gifts division in the US.
  • Work in conjunction with our account executives to actively support, educate and train our core and key accounts on the B2B website in Canada.
  • Enter all weekly AE orders for POP and sales samples.
  • Work closely with all departments to help identify and rectify all miss-picked orders, order entry errors, shipping inaccuracies and credit issues.
  • Maintain a high level of core, key, and duty-free account services, projecting a professional image, within respective regions to maximize production, working in coordination with designated outside AE’s and the customer service department for all products. Provide customers with information on RX processes and procedures.
  • Work in collaboration with our inventory control coordinator to ensure all supplies and information necessary to service new and existing core and key accounts is in stock and available to fill orders through our Canadian DC.
  • Send all marketing and sales related information to core, key, duty free accounts and AE’s as required.
  • Supply AE’s with all materials required for trade shows and trainings.


Qualifications

  • Bilingual French and English both oral and written
  • 2+ years of product order management.
  • College coursework is preferred.
  • SAP is a strong asset
  • Strong organizational skills.
  • Excellent written, oral and follow up communication skills.
  • Team-player.
  • Positive attitude.
  • Microsoft Word and Excel skills.
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Client Support Manager

Toronto, Ontario CMiC

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Job Description

Job Overview:

As a CMiC "Client Support Manager" within our Support department, you will be the first point of contact to serve assigned clients’ technical support needs. You shall act as the liaison between the clients and the internal teams (programmers, managers, etc.) to ensure the timely and successful delivery of solutions according to customers’ needs. Since no two problems are the same, we are looking for someone that can tailor a unique solution to suit client requirements while ensuring a quality client experience that is delivered promptly and transparently.

Key Responsibilities:

  • Manage day-to-day critical issues and share progress on issue resolution with both clients and internal support members.
  • Coordinate and participate on regular scheduled conference calls with clients. This includes:
    • Providing updates on outstanding issues.
    • Identify and prioritize key issues.
    • Discuss and coordinate upgrade and patch paths as well as any new product inquiries.
  • Coordinate support team efforts when ranking client priorities.
  • Regularly review client comments on ticket/issue notes.
  • Participate in weekly meetings with Product Leads to review client issues and priorities.
  • Maintain business partner and contact information. Assist in the creation and maintenance of internal customer service portal access for users.
  • Observe issues on the ticketing system while escalating and coordinating outstanding key support issues promptly.
  • Build and maintain strong and long-lasting business relationships.

Requirements

  • Canadian Bachelor's degree from a recognized college or university is mandatory, preferred fields of study include Business, Commerce, or Computer Science
  • Knowledge of case ticketing system.
  • Ability to troubleshoot and resolve conflicts.
  • Solid ability to facilitate written and verbal communication between team members, Product Groups and clients.
  • Exceptional analytical and problem-solving skills.
  • Ability to grasp new concepts and learn quickly.
  • Extremely detail oriented with the ability to manage and prioritize work flow.
  • Good organizational and time management skills.
  • Proactive with the ability to meet tight deadlines and operate in a high-paced environment.
  • Team-player, strong work ethic and a positive attitude.
  • Previous industry experience with Construction, Tech Support or Customer Service exposure is an asset.
  • Professional Services and/or Information Technology is preferred

NOTE: Please note that this is not a position within Sales capacity and that core responsibilities include client support initiatives.

Benefits

  • Competitive benefits Package (including Health & Dental benefits)
  • Paid vacation and personal days
  • Townhall meetings where all employees are encouraged to participate in open discussions
  • Located on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
  • Outdoor lunch space, including picnic tables
  • An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQs, and more)
  • Health and Wellness focus including virtual yoga classes and wellness webinars
  • RRSP Matching Program after 2 years of employment
  • Experience in a rapidly growing, socially responsible corporation

CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

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Sales & Commercial Support Specialist

Toronto, Ontario Teva Pharmaceuticals

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Sales & Commercial Support Specialist
Date: Jun 25, 2025
Location:
Toronto, Canada, Ontario, M1B2K9
Company: Teva Pharmaceuticals
Job Id: 62627
**Who we are**
Together, we're on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It's a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world's leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization's Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we're always looking for new ways to continue making a difference, and new people to make a difference with.
**The opportunity**
Sales & Commercial Support Specialist
Scarborough, Ontario
Hybrid
We are looking for a motivated, independent, and resourceful professional to join our team as a Sales & Commercial Support Specialist. This role involves leveraging tool, resources and programs to provide operational support of the generic sales and commercial activities, The ideal candidate should be able to thrive in a collaborative environment, be exceptionally organized resourceful and has the capability to become an expert in customer communications as well as various sales and commercial tools and processes.
**How you'll spend your day**
+ Provide comprehensive administrative support and training to the Sales and Commercial teams, including assistance with EngageMate entry and approval processing.
+ Serve as a Subject Matter Expert (SME) for sales tools such as SAP, Fiori, and BI reporting, delivering onboarding, guidance, and refresher training to Sales and Commercial staff.
+ Coordinate logistics for sales conferences and manage the distribution of promotional materials.
+ Support site visits and events by assisting with hospitality arrangements.
+ Prepare and manage expense reports for the General Manager and CLT members.
+ Oversee purchase orders, expense tracking, vendor setup, and sales contract entries, while being recognized as a local SME and trainer in these areas.
+ Manage courier services and internal mail distribution within the Commercial function and across the site.
+ Provide customer support, including check-ins and return processing, in vacant sales territories as needed.
+ Act as a liaison for administrative processes related to the Teva Canada Fleet program.
+ Perform other related administrative tasks as required.
**Your experience and qualifications**
+ College or bachelor's degree in a related field.
+ Minimum of 5 years of experience supporting administrative or operational tasks in a fast-paced sales, customer service, commercial or executive environment
+ Ability to work independently and collaboratively in a fast-paced environment.
+ Excellent written and verbal communication skills.
+ Strong organizational and multitasking skills.
+ Expertise in financial, procurement or sales systems (e.g., SAP).
+ Experience in coordinating conferences and promotional material logistics is an asset.
+ High energy, independent and resourceful.
+ Proficiency in French is an asset.
**Already Working @TEVA?**
If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply:Internal Career Site ( internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.
**Teva's Equal Employment Opportunity Commitment**
Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
EOE including disability/veteran
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Inside Sales/Technical Support Representative

Toronto, Ontario CCC

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JOB POSTING CCC is proud of its 100+ years serving the Canadian Industry both in the distribution and manufacturing markets.  A privately held Canadian company, we are a successful supply chain partner providing “Intelligent Delivery” of products and solutions to the Industrial, Environmental, and Plastics industries. We currently operate two manufacturing sites in Colborne and Elmira Ontario and have supporting warehouses and sales representatives across Canada.  Position:      Inside Sales/Technical Support Representative Business:    CCC Plastics Location:    Toronto, ON Reports to:        Sales Manager, Central Region This sales and technical role is strategic to the overall growth of CCC Plastics. We are currently seeking a high energy individual to fill the role of Inside Sales/Technical Support Representative to grow our sales by developing new business across Canada and assisting our Sales and Marketing team with technical support.   Primary responsibilities: * Manage specifically assigned accounts. * Prospect potential new accounts including cold calls to help support ongoing business growth. * Handle technical inquiries from internal departments and offer technical support as required. * Collaborate with various internal departments (customer service, product managers, inventory, lab, logistics, etc.) to ensure customer requirements are met. * Meet with vendors to gain a working technical knowledge of their product lines. * Promote CCC Plastics through various social media channels and create marketing/promotional material as required. * Ability to travel occasionally.   Background Required: * Working knowledge within the plastics industry involving some combination of technical and sales experience * Post-secondary education in a science related field such as chemistry or polymers would be an asset * Strong interpersonal and communication skills, both written and verbal * Bilingual English/French would be an asset * Strong customer service orientation * Solid PC/Microsoft skills and aptitude to learn and utilize CRM  CCC is committed to providing accommodations for persons with disabilities.  If you require accommodation, we will work with you to meet your needs.

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Bilingual Advisor, Research Administration (Client Service & Support team)

Toronto, Ontario Mitacs

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Salary:

POSITION SUMMARY

Reporting to the Manager, Client Service and Support, the Advisor is the central point of contact for Research Administrators at our partner academic institutions.

KEY RESPONSIBILITIES

Client Management

  • Provide excellent customer service and addressing customer issues in a timely and efficient manner.
  • Understand the client/stakeholder journey and support academic institution administrators to adhere to Mitacs policies and program guidelines; help to onboard new academic administrators.
  • Help team members manage and/or resolve client service and support escalations with the appropriate support functions.
  • Develop and leverage strong relationships within other departments to accelerate resolution of client escalations and drive process improvements for the team. This will include collaborating effectively with all internal teams (Academic Partnerships, Business Development, Legal, Technology, Programs, Finance, Grant Management, more).
  • Mentor and coach new Client Service and Support Specialists.
  • Interact with our partner postsecondary institutions through CARA, both online and at events
  • Understand academic institution processes at Office of Research Services (ORS) or equivalent to advise on internal workflows.
  • Troubleshoot application and award administration challenges with ORS administrators; assist with issues management challenges when appropriate.
  • In close collaboration with Business Development and Academic Partnerships colleagues, communicate with ORS administrators any changes to program or award administration guidelines.
  • Share valuable reports and information to support proactive management of applications and awards.
  • Provide insightful feedback and recommendations to improve external messaging or workflows.

Process Development and Maintenance

  • Work closely with the Manager, Client Service and Support and other internal stakeholders to develop efficient workflows.
  • Work with the Client Success and Academic Partnerships teams to develop new case management and knowledge base tools for the Client Service and Support function.
  • Help develop and maintain SLAs and internal workflows for optimal client service through each client/stakeholder journey phase.
  • Identify opportunities and provide viable alternatives and solutions for service and support improvements and program and policy enhancements wherever possible.
  • Develop client experience insights through metrics, direct client interaction, survey-based data and internal feedback from other departments.
  • Proactively identify bottlenecks and troubleshoot problems.
  • Be a subject matter expert on post-secondary administrative services and support practices.
  • Other duties as required.

REQUIRED SKILLS AND EXPERIENCE

  • Fully bilingual (English and French) is required. Knowledge of written and spoken English is required in this role as you will interact with colleagues, clients and stakeholders located across Canada
  • Post-secondary education in a business-related field and 8+ years of relevant experience
  • Experience in a research administration role at a Canadian post-secondary institution is a strong asset
  • Outstanding written and verbal communication skills
  • Excellent presentation skills and professional behaviour
  • Strong interpersonal, problem solving, and conflict resolution skills
  • Stakeholder management: experience creating engagement plans and maintaining strong relationships with internal and external stakeholders
  • Strong organizational and time management skills; experience project managing initiatives
  • Ability to think strategically and recommend appropriate initiatives and solutions
  • Experience working with a CRM and case management system
  • Advanced working knowledge of Microsoft Word, Excel, and Outlook
  • Must be results-oriented and able to work independently and collaboratively across teams


Hiring Range: $78,640 - $3,385


Hiring and Salary Range Transparency

Typically, employees are hired, transferred, or promoted within the salary range, specifically between the minimum and midpoint in the hiring range.


The salary range refers to the range of base salaries for a given position, encompassing the minimum and maximum amounts. The midpoint of the range is positioned approximately halfway between the minimum and maximum, indicating a fully qualified employee with comprehensive job knowledge and experience for the role.

Only in rare and exceptional circumstances, where a candidate has the experience, skills, and expertise that far exceed those required for the position, would we consider paying above the hiring range for this role.


Equity, diversity, and inclusion (EDI) and decolonization are core values at Mitacs:Equity, Diversity, and Inclusion - Mitacs. We believe a diverse workforce comprised of individuals with different ideas, strengths, interests, and backgrounds (e.g., gender identities and expressions, Indigeneity, race, abilities, sexual orientation, and other identities) are crucial to our success. We welcome everyone to apply and encourage you to connect with us if you require accommodations during the recruitment process.


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Conseiller ou conseillre, Administration de la recherche (quipe Service et soutien la clientle)

Service Prestation des services (Gestion des subventions)



DESCRIPTION DU POSTE

Relevant du ou de la gestionnaire, Service et soutien la clientle, le conseiller ou la conseillre est le point de contact pour les administrateurs et les administratrices de la recherche de nos tablissements denseignement partenaires.



PRINCIPALES RESPONSABILITS

Gestion de la clientle


  • Fournir un excellent service la clientle et traiter les problmes de la clientle avec clrit et efficacit.
  • Comprendre le parcours de la clientle et celui des parties prenantes et aider les administrateurs et les administratrices des tablissements denseignement respecter les politiques de Mitacs et les lignes directrices du programme, et participer laccueil et laccompagnement des nouvelles personnes administratrices dtablissements denseignement.
  • Aider les membres de lquipe grer ou rsoudre les problmes transmis aux chelons suprieurs de service et de soutien la clientle en faisant appel aux fonctions dassistance appropries.
  • Dvelopper et exploiter des relations solides au sein dautres services afin dacclrer la rsolution des problmes de la clientle transmis aux chelons suprieurs et damliorer les processus de lquipe. Il sagira notamment de collaborer efficacement avec toutes les quipes internes (Partenariats au postsecondaire, Dveloppement des affaires, Avocat gnral, Technologies, Programmes, Finances, Gestion des subventions, etc.).
  • Mentorer et guider les nouvelles et nouveaux spcialistes de lquipe Service et soutien la clientle.
  • changer et interagir avec nos tablissements postsecondaires partenaires par lintermdiaire de lACAAR, la fois en ligne et lors dvnements.
  • Comprendre les processus du Bureau des services de recherche (BSR) des tablissements denseignement ou de son quivalent afin de fournir des conseils sur les flux de travail internes.
  • Rsoudre les problmes lis ladministration des demandes et des subventions avec les administrateurs et les administratrices du Bureau des services de recherche et offrir son assistance au Groupe consultatif de gestion des problmes lorsque ncessaire.
  • En troite collaboration avec ses collgues des quipes Dveloppement des affaires et Partenariats au postsecondaire, communiqueraux personnes administratrices du BSR toute modification des lignes directrices relatives ladministration des programmes ou des subventions.
  • Diffuser des rapports et des informations utiles pour favoriser une gestion proactive des demandes et des subventions.
  • Prsenter des observations utiles et formuler des recommandations pour amliorer les messages destins lexterne ou les flux de travail.


Dveloppement et maintenance des processus


  • Travailler en troite collaboration avec la ou le gestionnaire, Service et soutien la clientle, ainsi quavec dautres parties prenantes internes de lorganisation afin de dvelopper des flux de travail efficaces.
  • Collaborer avec les quipes Russite de la clientle et Partenariats au postsecondaire afin de dvelopper de nouveaux outils de gestion des dossiers et de base de connaissances pour la fonction Service et soutien la clientle.
  • Contribuer llaboration et au maintien des ententes sur les niveaux de service et des flux de travail internes pour offrir un service optimal chaque phase du parcours de la clientle ou des parties prenantes.
  • Identifier les occasions et proposer des solutions viables de rechange pour amliorer les services et le soutien, ainsi que les programmes et les politiques, dans la mesure du possible.
  • Dvelopper des connaissances sur lexprience de la clientle grce des mesures, linteraction directe avec la clientle, des donnes de sondage et au retour dinformation interne dautres services.
  • Reprer en amont les goulots dtranglement et assurer le dpannage des problmes.
  • tre spcialiste des services administratifs au postsecondaire et des pratiques de soutien.
  • Autres tches, au besoin.


COMPTENCES ET EXPRIENCE REQUISES


  • Bilinguisme complet en anglais et en franais. La connaissance de langlais crit et parl est requise dans ce rle, car vous interagirez avec des collgues, une clientle et des parties prenantes partout au Canada.
  • ducation postsecondaire dans un domaine li aux affaires et plus de huitans dexprience pertinente.
  • Une exprience dans un poste administratif li la recherche au sein dun tablissement denseignement postsecondaire canadien constitue un atout important.
  • Excellentes aptitudes en communication orale et crite
  • Excellentes techniques de prsentation et une approche professionnelle.
  • Entregent et solides comptences en rsolution de problmes et de conflits.
  • Gestion des parties prenantes: exprience dans la cration de plans dengagement et dans le maintien de relations solides avec les parties prenantes internes et externes.
  • Solides comptences en organisation et en gestion du temps; exprience dans la gestion de projets.
  • Aptitude penser de manire stratgique et recommander des initiatives et des solutions pertinentes.
  • Exprience avec lutilisation dun systme de gestion de la relation client (CRM) et de gestion des dossiers.
  • Connaissance avance de Microsoft Word, Excel et Outlook.
  • tre oriente vers les rsultats et capable de travailler de manire autonome et en collaboration avec diffrentes quipes.
  • La connaissance de langlais crit et parl est requise dans ce rle car vous interagirez avec des collgues, une clientle et des parties prenantes partout au Canada.

chelle dembauche : 78 640 - 93 385


Transparence quant aux chelles dembauche et salariale

Habituellement, le personnel est embauch, transfr ou promu selon lchelle salariale, et plus particulirement entre le minimum et le point mdian de lchelle dembauche.


Lchelle salariale est lchelle de salaires de base pour un poste donn, qui comprend les montants minimum et maximum. Le point mdian de lchelle se trouve environ mi-chemin entre le minimum et le maximum et indique une employe ou un employ pleinement qualifi possdant des connaissances professionnelles compltes et de lexprience pour le poste.

Seulement dans des circonstances rares et exceptionnelles, lorsquun candidat possde une exprience, des comptences et une expertise dpassant celles requises pour le poste, que nous envisagerions de payer au-dessus de lchelle salariale pour ce poste.


Lquit, la diversit et linclusion (EDI) ainsi que la dcolonisation sont des valeurs fondamentales Mitacsquit, diversit et inclusion Mitacs. Nous croyons quune main-duvre compose dindividus prsentant une diversit dides, de forces, de champs dintrt et dorigines (p. ex. identits et expressions de genre, autochtonie, race, aptitudes, orientation sexuelle et autres identits) sont indispensables notre succs. Nous encourageons tout le monde postuler, et nous vous invitons communiquer avec nous si vous avez besoin de mesures dadaptation pendant le processus de recrutement.

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