247 Sap Support jobs in Canada
SAP Technical Business Analyst – ERP Data Migration
Posted 5 days ago
Job Viewed
Job Description
We are seeking an experienced Technical Business Analyst – ERP Data Migration to support data readiness and migration activities during a large-scale ERP implementation. Reporting to the ERP Data Lead, this role ensures that data from legacy systems is accurately extracted, transformed, and migrated to the new ERP platform, maintaining high standards of data integrity throughout the process.
The ideal candidate will have a strong technical background in data management and ERP systems, hands-on experience with data migration tools, and a collaborative approach to working with business and technical stakeholders.
Key Responsibilities:
- Serve as a liaison between business users, data stewards, and technical teams to ensure smooth ERP data migration.
- Support extraction, transformation, and loading (ETL) of data from legacy ERP systems using tools such as Syniti ADMM.
- Assess data readiness, profile existing data, identify gaps or quality issues, and collaborate with teams to resolve discrepancies.
- Configure, execute, and validate data loads, ensuring alignment with migration strategy and ERP requirements.
- Collaborate with partners to ensure adherence to migration schedules, timelines, and dependencies.
- Participate in UAT activities, validate migrated data, and address data-related issues raised by end-users.
- Develop and deliver documentation, user guides, and training materials to support adoption of new data processes.
- Maintain thorough documentation of data migration processes, testing, and change management activities.
Qualifications:
- Applied University degree in Information Systems, Computer Science, Business Systems, or related technical discipline.
- 7+ years of experience in data migration and readiness within ERP systems across multiple business domains.
- Strong analytical and problem-solving skills, with the ability to manage large volumes of data accurately.
- Familiarity with ERP systems such as SAP, Oracle, or Microsoft Dynamics.
- Hands-on experience with Syniti ADMM or other ETL/data migration tools is highly desirable.
- Experience in change management, UAT support, and ERP implementation processes.
- Proficiency in Microsoft Office tools, particularly Excel and SharePoint (O365 preferred).
- Ability to work effectively in a team environment under tight deadlines.
- Fluency in Spanish is an asset.
SAP Technical Business Analyst – ERP Data Migration
Posted 5 days ago
Job Viewed
Job Description
We are seeking an experienced Technical Business Analyst – ERP Data Migration to support data readiness and migration activities during a large-scale ERP implementation. Reporting to the ERP Data Lead, this role ensures that data from legacy systems is accurately extracted, transformed, and migrated to the new ERP platform, maintaining high standards of data integrity throughout the process.
The ideal candidate will have a strong technical background in data management and ERP systems, hands-on experience with data migration tools, and a collaborative approach to working with business and technical stakeholders.
Key Responsibilities:
- Serve as a liaison between business users, data stewards, and technical teams to ensure smooth ERP data migration.
- Support extraction, transformation, and loading (ETL) of data from legacy ERP systems using tools such as Syniti ADMM.
- Assess data readiness, profile existing data, identify gaps or quality issues, and collaborate with teams to resolve discrepancies.
- Configure, execute, and validate data loads, ensuring alignment with migration strategy and ERP requirements.
- Collaborate with partners to ensure adherence to migration schedules, timelines, and dependencies.
- Participate in UAT activities, validate migrated data, and address data-related issues raised by end-users.
- Develop and deliver documentation, user guides, and training materials to support adoption of new data processes.
- Maintain thorough documentation of data migration processes, testing, and change management activities.
Qualifications:
- Applied University degree in Information Systems, Computer Science, Business Systems, or related technical discipline.
- 7+ years of experience in data migration and readiness within ERP systems across multiple business domains.
- Strong analytical and problem-solving skills, with the ability to manage large volumes of data accurately.
- Familiarity with ERP systems such as SAP, Oracle, or Microsoft Dynamics.
- Hands-on experience with Syniti ADMM or other ETL/data migration tools is highly desirable.
- Experience in change management, UAT support, and ERP implementation processes.
- Proficiency in Microsoft Office tools, particularly Excel and SharePoint (O365 preferred).
- Ability to work effectively in a team environment under tight deadlines.
- Fluency in Spanish is an asset.
Technical Support
Posted today
Job Viewed
Job Description
Job Description
GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences
This role will be providing technical support to internal clients by addressing incoming queries and issues related to servers and systems, software, and hardware either in person or over the phone.
Responsibilities:
· Providing technical support to internal and external clients, including problem determination, resolution, and escalation as per the ITSM process
· Assisting customers to diagnose technical issues related to Windows, network, application services, and peripherals
· Documenting all incidents, outages, status, and resolutions in accordance with IT (Information Technology) Service Desk procedures
· Resolving and tracking incidents with network, servers, Windows/Linux OS, application services, and peripherals in accordance with IT Service Desk procedures
· Proactively utilizing IT resources to remain current with technology used in the company IT environment
· Deployment, planning, monitoring, data collection and analysis in customer environments
· Work independently with partner/vendor technical/sales teams to ensure hardware and software resources are available for the projects or users for the successful execution of projects
· Diagnose and trouble shoot desktop, laptop, and peripheral hardware devices
· Performing security administration functions for user access, data access, and remote access
· Issuing timely, accurate, and professional notifications regarding incidents impacting the user community or targeted service consumer
· Proactively managing high severity and priority incidents from identification to resolution
· Collaborating with internal/external IT resources to identify problems and restore services
· Contribute to the business process improvement projects
· Completing other duties or tasks as assigned
· Manage O365 environment for Internal users
· Managing JAMF Environment for internal Mac’s
Personal attributes:
· Strong verbal communication skills and excellent technical writing skills
· Customer service attitude, be prompt and responsive, be kind and understanding, be proactive and creative
· Dedicated team player and enjoys working in a fast-paced team atmosphere
· Ability to manage multiple priorities, commitments, and projects
· Must be able to develop content, and independently document features for target audiences
· Ability to think logically about issues and find efficient resolutions
Disclaimer:
What you'll get:
Competitive salary
Health benefits (medical, vision, dental)
Life insurance
Pension plan
Professional development
Amazing company culture
Free parking
Gym on-site
Join a team of professionals led by a diverse set of leaders from across the industry.
GlassHouse Systems commitment:
We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.
Please note that all candidates have to be legally eligible to work in Canada.
Any offer of employment will be conditional upon a criminal record check.
GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.
Requirements:
· Bachelor’s degree in information technology or similar discipline
· 3+ years’ experience in an enterprise IT environment and hands-on experience with large scale enterprise IT rollouts
· Located in Greater Toronto Area, and eligible for Protected B clearance
· Experience in Mac Support and Administration - JAMF
· Experience in Microsoft Administration - O365, Active Directory, Teams, SharePoint, Power Automate, Intune
· Demonstrated ability to understand complex IT systems with sufficient depth to troubleshoot highly technical and time sensitive issues
· Experience in ITSM process – incident, change and problem management
· Strong analytical skills
· Ability to present complex concepts in a clear, concise manner
· Some travel is required for this position
Nice to have:
· Entry level Support/Microsoft/networking certificates such as MS-900, Network + and A+ from CompTIA
· JAMF Certifications
· Some experience with programming & scripting languages (PowerShell, Python)
· Knowledge with public cloud platforms like Azure
· Experience in ITSM ticketing tool – Service Now
SAP Technical Leader
Posted 4 days ago
Job Viewed
Job Description
Job ID: AR-223
Posting Status: Upcoming SAP Roles
Job Title: SAP Technical Leader
Closing Date: October 19, 2025 2:00 p.m. (EST)
Location: Toronto, Ontario (Hybrid On-Site)
Employment Type: Contract Role (Aliant Resources)
Salary: $48 - $57 per hour
All contractors must be incorporated.
"Lead SAP Finance transformation projects for a large-scale enterprise environment. Use your SAP FI expertise to deliver innovative solutions and guide a talented team."
About the Role
We are looking for a SAP Technical Leader – Finance who will act as the techno-functional expert in designing and implementing SAP FI solutions. This role involves leading configuration, integration, and optimization of SAP Finance and related systems within a complex enterprise environment.
Key Responsibilities
- Lead design, configuration, and implementation of SAP FI and related modules (CO, AP, AR, AA, PS).
- Provide technical leadership for S/4 HANA Finance and integration with Fiori apps and third-party solutions.
- Coach and mentor SAP FI functional specialists.
- Translate business requirements into blueprints, design deliverables, and prototypes .
- Conduct business process analysis , testing, documentation, and user training.
- Manage system impacts, regression testing, and support pack updates.
- Provide 3rd-level SAP FI support and troubleshoot complex issues.
- Participate in technology planning and SAP FI roadmap development.
- Ensure compliance with IT standards, version control, and security policies.
Must-Have Skills & Qualifications
- Post-secondary degree in Computer Science, Finance , or related field.
- 5+ years of experience designing and implementing SAP FI solutions .
- Hands-on experience with S/4 HANA Finance and Fiori apps.
- Strong functional and technical expertise in SAP FI , including integration with CO, AP, AR, AA, PS.
- Excellent communication, leadership, and problem-solving skills .
- Ability to work with senior stakeholders and manage confidential information.
- SAP FI/CO certification is an asset.
Why Join Us
- Opportunity to work on enterprise-scale infrastructure projects .
- Inclusive and equitable work environment.
- Professional development and upskilling opportunities
Diversity Statement
At Aliant Resources, we are committed to building a workforce that reflects the communities we serve and to promoting a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
Accessibility Statement
Aliant Resources is dedicated to making our recruitment process accessible to everyone with or without a disability. We adhere to workplace accessibility standards to ensure that individuals with disabilities can fully participate in employment opportunities. We understand the importance of identifying and removing barriers and we strive to provide an inclusive experience for all candidates.
Workplace Accommodations
We offer workplace accommodations throughout the recruitment process and all aspects of employment consistent with the requirements of the AODA.
If you require workplace accommodations due to a disability, injury, illness, or any other condition that may affect your ability to apply online or perform essential job functions, please reach out to us at . Your request will be answered and we will collaborate with you to provide appropriate workplace accommodations as appropriate.
How to Apply
- You must apply online here.
- Your resume should not exceed four (4) pages, in Microsoft Word or PDF format only.
#NowHiring #SAPJobs #SAPFinance #SAPHANA #ERPJobs #TechLeadership #FinanceTechnology #TorontoJobs #AliantResources
Technical Support Engineer
Posted 2 days ago
Job Viewed
Job Description
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Response and Resolution
+ Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Performs in-depth product troubleshooting and remediation when needed.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Readiness**
+ Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
**Product/Process Improvement**
+ Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
+ Identifies potential defects and escalates to more senior engineers to resolve.
+ Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Other:**
+ Embody our culture and values
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
+ OR 3+ years of technical support, technical consulting experience, or information technology experience.
**CyberDefender Mindset** : A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats-shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security.
**Other Requirements**
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
**Additional or Preferred Qualifications:**
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ 3+ years of experience providing support for enterprise level premier customers.
+ 2+ years of experience with Exchange or Office 365 (Exchange Online).
+ Familiarity with Microsoft Defender for Office 365 features - including Safe Links, Safe Attachments, and quarantine policies - is considered an asset.
+ An understanding of mail flow, anti-spam policies, and the ability to interpret message headers to investigate spam or phish messages will be beneficial in this role.
Technical Support Engineering IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $130,900 per year.
Find additional pay information here:
will accept applications for the role until Oct 11, 2025.
#CES #CSS #SCIM #CyberDefender
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Technical Support Engineer

Posted 5 days ago
Job Viewed
Job Description
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Product/Process Improvement**
+ Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
+ Identifies potential defects and escalates to more senior engineers to resolve.
+ Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Readiness**
+ Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
**Response and Resolution**
+ Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Performs in-depth product troubleshooting and remediation when needed.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Other**
+ Embody our Culture ( and Values ( qualifications**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience.
**Other requirements:** Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
**Additional or preferred qualifications**
+ Microsoft Technology Certifications
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
+ Ability to effectively communicate with customer managers and executives on technical and business issues.
+ 3+ years of experience providing support for enterprise level premier customers.
+ Working knowledge of Purview Compliance (eDiscovery, Auditing, Data Loss Prevention (DLP), Secure Labels, etc.).
+ 2+ years of experience with Exchange or Office 365 (Exchange Online and Purview Compliance).
Technical Support Engineering IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $130,900 per year.
Find additional pay information here: will accept applications and processes offers for these roles on an ongoing basis.
#CES #CSS #SCIM #CyberDefender
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Technical Support Engineer

Posted 5 days ago
Job Viewed
Job Description
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Product/Process Improvement**
+ Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
+ Identifies potential defects and escalates to more senior engineers to resolve.
+ Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Readiness**
+ Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
**Response and Resolution**
+ Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Performs in-depth product troubleshooting and remediation when needed.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Other**
+ Embody our Culture ( and Values ( qualifications**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience.
**Other requirements:** Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
**Additional or preferred qualifications**
+ Microsoft Technology Certifications
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
+ Ability to effectively communicate with customer managers and executives on technical and business issues.
+ 3+ years of experience providing support for enterprise level premier customers.
+ Working knowledge of Purview Compliance (eDiscovery, Auditing, Data Loss Prevention (DLP), Secure Labels, etc.).
+ 2+ years of experience with Exchange or Office 365 (Exchange Online and Purview Compliance).
Technical Support Engineering IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $130,900 per year.
Find additional pay information here: will accept applications and processes offers for these roles on an ongoing basis.
#CES #CSS #SCIM #CyberDefender
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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Technical Support Specialist
Posted today
Job Viewed
Job Description
Job Description
Who Are We?
UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually across Canada, from coast to coast, and is rapidly expanding its footprint in the United States. Founded in 2019, UniUni is known for its tech-driven innovation and crowdsourced delivery model, providing fast, economical, and reliable services to local, national, and international e-commerce clients.
What Do We Offer?
At UniUni, we empower our employees with opportunities to achieve their professional goals. We value both lateral growth and vertical advancement, ensuring every role helps you develop your skills, broaden your expertise, and build a fulfilling career. We are looking for passionate professionals ready to work hard, embrace challenges, and enjoy being part of a dynamic, fun team.
Role Overview
We are seeking a highly skilled and experienced Technical Support Specialist to join our innovative team. The ideal candidate will have a strong background in technical support with experience in web and mobile applications. You will be responsible for troubleshooting issues, maintaining support tickets, and collaborating with QA and developers to identify root causes and ensure timely resolution. This role requires solid knowledge of relational databases and SQL, strong problem-solving and communication skills, and the ability to manage multiple tasks while working both independently and in a collaborative environment. This role can be performed remotely from Toronto or onsite in Vancouver.
Requirements
Responsibilities
- Provide technical support for web applications and mobile apps in a timely manner.
- Analyze the problems and escalate issues when necessary.
- Build an internal knowledge base with technical support documentation.
- Create and maintain the tickets for technical support and solutions.
- Work with QA or developers to analyze the root causes.
- Ability to provide evening and weekend support remotely.
- Assist in the management of user accounts.
- Learn the systems end-to-end to support users with their issues and product requirements.
Ideal Candidate
- A college diploma in the field of IT or an equivalent technical certificate required.
- 3+ years of experience in technical support of web applications and mobile apps.
- Good knowledge of relational databases and SQL language.
- Knowledge and experience of AWS CloudWatch is a plus.
- Experience in testing web applications and mobile apps.
- Strong troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to multitask; work on multiple service tickets simultaneously.
- Ability to work independently and as a team.
- Passion for continuous improvement.
Benefits
- Dental, Vision, Medical insurance, Paid Holiday, Paid Time Off, Paid Sick Leave, Management training programs
- Salary range $55,000 to $ 70,000CAD
Technical Support Engineer
Posted today
Job Viewed
Job Description
Job Description
We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.
You Have:
- Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
- Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
- Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
- Solid track record of troubleshooting and resolving complex technical issues
Bonus points if you have:
- Experience with Exchange Administration (or any other email collaboration platform)
- Experience using PowerShell for automation, implementation, and data extraction
- Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
- Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
- Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
- Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis
Perks:
- Competitive Salary!
- Health and dental benefits
- Plenty of vacation time
- Opportunity for career progression
- Completely remote work!
If this role sounds like something you might be interested in, please click apply!
Technical Support Engineer
Posted today
Job Viewed
Job Description
Job Description
We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.
You Have:
- Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
- Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
- Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
- Solid track record of troubleshooting and resolving complex technical issues
Bonus points if you have:
- Experience with Exchange Administration (or any other email collaboration platform)
- Experience using PowerShell for automation, implementation, and data extraction
- Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
- Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
- Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
- Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis
Perks:
- Competitive Salary!
- Health and dental benefits
- Plenty of vacation time
- Opportunity for career progression
- Completely remote work!
If this role sounds like something you might be interested in, please click apply!