132 Scientific Consultant jobs in Canada

Following rapid expansion of new name clients into the Fujitsu SaaS ServiceNow practice, we are seeking a ServiceNow Technical Architect that has solid and progressive consulting experience and a proven record of successful ServiceNow engagements
**What we offer:**
+ The opportunity to design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers.
+ Unrivalled investment and training in you and your career
+ Stimulating environment offering ongoing learning opportunities
+ Culture of innovation and inspiration
+ Competitive salary and generous benefits
+ A very flexible and creative environment for everyone
**Role and Accountabilities:**
We are seeking an experienced ServiceNow Specialist with expertise in Governance, Risk, and Compliance (GRC), Security Operations (SecOps), Hardware Asset Management (HAM), and Software Asset Management (SAM). The ideal candidate will be responsible for the design, implementation, customization, and support of ServiceNow modules, ensuring alignment with business objectives and compliance requirements.
Candidates will be experienced in leading ServiceNow engagements end to end,
In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:
+ Configure, develop, and support ServiceNow modules, including:
+ GRC: Policy and Compliance Management, Risk Management, Audit Management, and Vendor Risk Management.
+ SecOps: Security Incident Response, Threat Intelligence, Vulnerability Response.
+ HAM & SAM: Asset lifecycle management, discovery integration, software license optimization, hardware/software audits.
+ Work with stakeholders to understand business requirements and translate them into ServiceNow solutions.
+ Integrate ServiceNow with third-party tools and data sources (e.g., CMDB, vulnerability scanners, ITSM tools).
+ Ensure platform governance, including performance tuning, upgrades, and patching.
+ Create and maintain documentation including process flows, design specs, and training materials.
+ Train and support internal teams in using ServiceNow effectively.
+ Participate in agile development cycles (sprints, standups, retrospectives).
**Skills and Experience Requirements:**
+ Bachelor's degree with at least 5+ years of ServiceNow design and development experience
+ hands-on experience with ServiceNow platform administration and development.
+ Proven experience with ServiceNow GRC, SecOps, HAM, and SAM modules.
+ Strong understanding of ITIL processes, risk management, security operations, and asset management principles.
+ Experience with ServiceNow Flow Designer, Script Includes, Business Rules, Client Scripts, and UI Policies.
+ Familiarity with ServiceNow Discovery, CMDB, and integrations via REST/SOAP APIs.
+ Excellent problem-solving and analytical skills.
+ Excellent written and oral communication skills.
**Skills and Certifications**
+ ServiceNow certifications - Service Now System Administrator CSA.
+ Certified Implementation Specialist - Security Incident Response (SIR)
+ Certified Implementation Specialist - Vulnerability Response (VR)
+ Certified Implementation Specialist - Hardware Asset Management
+ Certified Implementation Specialist - Software Asset Management
+ ServiceNow Certified Application Developer (CAD)
+ Excellent analytical and problem-solving skills
+ Excellent verbal and written communication skills
+ Strong presentation development and Customer Presentation skills.
+ Successful teamwork experience & demonstrated leadership abilities.
#LI-MB1
_Fujitsu at a Glance_
_Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers._
_We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu's success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!_
_At Fujitsu, one of our corporate principles is "We respect human rights." This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, ethnic or national origin, citizenship, political belief, social condition, family, marital or civil status, genetics, disability, age, veteran status, or conviction of an offence that is unrelated to employment. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners_ _._
**Requisition ID** : 31733

Following rapid expansion of new name clients into the Fujitsu SaaS ServiceNow practice, we are seeking a Sr. ServiceNow Technical Consultant that has solid and progressive consulting experience and a proven record of successful ServiceNow engagements
**Fujitsu Right Now:**
There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers. Our focus now is ensuring we address the challenges of those customers in today's FAST IT and digitally focused technology landscape. SaaS and ServiceNow are a big part of this focus for us.
**Work Style:**
+ **Fulltime / Permanent**
+ **Canada, Remote:** Candidates may be based anywhere in Canada.
**What we offer:**
+ The opportunity to design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers
+ Unrivalled investment and training in you and your career
+ Stimulating environment offering ongoing learning opportunities
+ Culture of innovation and inspiration
+ Competitive salary and generous benefits
+ A very flexible and creative environment for everyone
**Role and Accountabilities:**
This will suit an experienced ServiceNow professional with a successful recent track record. The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization.
Candidates will be experienced in leading ServiceNow engagements end to end,
In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:
+ Providing hands-on ServiceNow related design and development expertise, supporting a range ServiceNow based consulting initiatives.
+ Configure / customize ServiceNow platform specifically Integrations with external third party systems or applications.
+ Prior hands-on experience implementing CMDB, Discovery and ITOM solutions.
+ Define business problems/opportunities with constraints, goals, budgets and timelines.
+ Communicates technical problems and solutions to both technical and non-technical audiences.
+ Ability to convey complex technical concepts in understandable business termsConsults with business analyst/project manager to develop appropriate technical solutions.
+ Document and gain acceptance / approvals of selected final solutions.
+ Execute technical solutions in capacity as a ServiceNow lead, subject matter expert.
+ Coach and advise other Developers.
**Qualifications**
**Skills and Experience Requirements:**
+ Bachelor's degree with at least 5 years of ServiceNow design and development experience
+ Development experience on the ServiceNow platform including customization of applications such as ITOM, ITSM, and other custom apps.
+ Experience developing ServiceNow solutions and technical design documents from business requirements.
+ Experience configuring ServiceNow Discovery and Service Mapping including set-up of MID servers.
+ Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API)
+ Experience developing, implementing, and maintaining large-scale applications and systems.
+ At least two full lifecycle ServiceNow implementations in the role of a lead consultant.
+ Must have strong requirements gathering experience.
+ Programming expertise in Java, JavaScript or other functional programming languages
+ Demonstrated understanding of ITIL practices
+ Excellent written and oral communication skills.
**Skills and Certifications**
+ ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must and preferred in ITSM and ITOM Product lines
+ ITIL v3 certification
+ Excellent analytical and problem-solving skills
+ Excellent verbal and written communication skills
+ Strong presentation development and Customer Presentation skills
+ Successful teamwork experience & demonstrated leadership abilities
**_Our commitment to diversity and equity:_**
_At Fujitsu, one of our corporate principles is "We respect human rights". This principle underpins all our corporate and individual activities and guides the actions of every member of the Fujitsu Group. We embrace diversity and equal opportunity. Qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or orientation, sexual orientation, national origin, genetics, disability, age or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, customers, and partners._
_Fujitsu salaries are aligned to the specific geographic location in which the work is primarily performed. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the circumstances of each situation. The pay range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: specific skills, qualifications, experience, and comparison to other employees already in this role. The pay range for this position is estimated_ **_at $115,000 to $160,000 CAD_** _. Additionally, this role may be eligible for a short-term incentive based on company results and individual performance._
_As a technology company, Fujitsu recognizes that human resources are its most important capital. To create an environment where all employees can work positively and healthily, both in mind and body, we offer a full range of health, financial savings plan, and other benefits._
#LI-GP1
#LI-Remote
_Fujitsu at a Glance_
_Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers._
_We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu's success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!_
_At Fujitsu, one of our corporate principles is "We respect human rights." This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, ethnic or national origin, citizenship, political belief, social condition, family, marital or civil status, genetics, disability, age, veteran status, or conviction of an offence that is unrelated to employment. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners_ _._
**Requisition ID** : 31545

Job Description

Job Description

SRED.io has built a revolutionary AI NLP- powered SR&ED platform to modernize the approach to SR&ED consulting. With our team of high caliber SR&ED experts, we use our powerful platform to automate the painful documentation process for our clients.

We are looking for a highly motivated Technical Consultant to join our team. As a SR&ED Professional, you will work closely with our clients understanding the technical details of their innovative projects and use our cutting-edge technology to proactively create documentation and claim details.

Skills:
· Bachelor's degree in Engineering, Computer Science, or a related field.
· Excellent communication and interpersonal skills.
· Highly tech-savvy in using advance software platforms.
· Ability to multitask and work on multiple projects simultaneously.

If you are passionate about helping small- and medium-sized businesses contribute to innovation in Canada and are highly motivated to work in a dynamic and fast-paced environment, we would love to hear from you. Apply today and join our tight-knit team of professionals at SRED.io!

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**Role Purpose**
Senior Technical Consultants (TCs) design solutions leveraging best practices and domain expertise to deliver desired outcomes. They define business value and ensure consistent product implementation. By translating requirements into technical specifications and user stories, they align technical needs with business objectives and support change management through adoption strategies and training materials. They stay updated on ServiceNow advancements through training and certifications, sharing insights with teams and customers.
**Key Responsibilities**
+ Lead smaller projects and teams compared to Principal Technical Consultants, focusing on story execution, sharing customer successes, and guiding customers on business value.
+ Develop expertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership.
+ Guide customers through technical documentation and discussions, driving innovation for consistent delivery.
+ Coach and mentor junior team members (Technical Consultant and Associate Technical Consultant) on solutioning, building expertise, and project challenges as they arise.
+ Participate in workshops with customers to assess current processes and establish future-state processes.
+ Design and deliver ServiceNow OTM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
+ Provide oversight and unit testing of code developed by partner or customer employees.
+ Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
+ Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
+ Provide feedback to product development to improve the product based on experiences gained with customers.
+ Maintain skills / certifications on ServiceNow Certified Implementation Specialists (CIS) that can include Discovery, Event Management or CMDB Fundamental for ServiceNow OTM product capabilities.
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Industry domain expertise in ITOM ServiceNow modules. This would cover areas such as event management, discovery, CMDB and Service Graphs Connectors.
+ Familiarity with Purdue Model and ISA-95/IEC 62443 segmentation concepts.
+ Familiarity with virtualization and hypervisors(VMware ESXi, Hyper-V, KVM)
+ Deep understanding of ICS/OT protocols (Modbus, DNP3, IEC 60870-5-104, OPC UA/DA, Profinet, EtherNet/IP, Siemens S7, BACnet, etc.)
+ Experience configuring network data feeds (mirror ports, taps, ERSPAN) and validating data visibility
+ 8+ years experience as part of a professional services organization; or equivalent education/experience.
+ Controls engineering or OT network security background a plus.
+ Ability to travel up to 50%.
+ Creative with comfort running projects independently.
+ Success driving complex issues through analysis and resolution.
+ Experience working collaboratively.
+ ServiceNow certifications in aligned workflow.
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**The Team**
The Customer Excellence Group (CEG) at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the CEG you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
**The Role**
This role is part of the Platform Workflows and Platform Expert Services team and will be a functional and technical expert of ServiceNow's front end technologies. The ideal candidate for this role is passionate about the intersection of human needs and business impact. They thrive in a fluid work environment, are a self-motivated partner, leader and hands-on maker working across a variety of industries, and synthesize diverse perspectives. An exceptional designer OR developer with some capability in the other discipline will also be considered.
**What you get to do in this role:**
+ Build best-in-class user experiences on the ServiceNow platform considering customer design systems, responsiveness, and WCAG 2.1 accessibility (HTML, CSS, AngularJS, SASS, Bootstrap 3, JSON, REST APIs) across all ServiceNow solutions.
+ Drive customer KPIs, such as adoption and retention, across the platform leveraging User Experience and Design Thinking.
+ Lead customer design and requirements workshops around Employee Center, Workspace, Virtual Agent and Mobile.
+ Work hand-in-hand with customer teams to shape a shared vision of the future state, bring that vision to life through experience design, and optimize it through iterative validation to ensure it delivers measurable value.
+ Lead conversations and work efforts between your customers and third-party design/creative teams.
+ Be the guiding voice for customer leadership and stakeholders to ensure optimum functionality, performance, accessibility, scalability, and security - while leveraging the full potential of the ServiceNow platform.
+ Working in an Agile environment, draft technically focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing, estimating, and approving them.
+ Guide and provide ad-hoc oversight and enablement for the customer's future administrators throughout the engagement
+ Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.
+ Actively participate in the ServiceNow online Community by publishing blog posts related to UX best practices and the ServiceNow platform.
+ Support specific sales activities when required
+ Provide knowledge-sharing, training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
+ Travel depending on customer needs and internal meetings, potentially up to 50%.
**To be successful in this role you have:**
+ At least 5 years of configuration or development experience on the ServiceNow platform, as a ServiceNow functional expert, in the areas of app dev, web development, integrations, ServiceNow portal, workspace and mobile solutions
+ Experience with ServiceNow Platform GenAI capabilities leveraging Now Assist.
+ Current ServiceNow System Administrator (CSA) Certification.
+ Demonstrated ability to influence and consult (providing options with pros, cons and risks) in complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
+ Experience developing with common JavaScript frameworks (AngularJS, React, etc.) and consult on UX related projects
+ Expert-level experience with Web Technologies (HTML, Web Services, Bootstrap 3, CSS, etc.) and working with SaaS technologies
+ Applying a User-Centered Design mindset and methodology when working on product designs
+ Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
+ Proven team player and team builder **Special consideration will be given to those with the below experience:**
+ Bachelor's degree or certifications (Human-Computer Interaction or a related field).
+ Experience in conceptualization, design strategy, UX, and art direction of prototypes.
+ Familiarity with collaboration, design and prototyping tools such as Figma, Miro, Sketch.
+ Experience with user research such as:
+ Conducting User Interviews, Usability Studies, Card Sorting, Surveys, etc.
+ Formulating data into presentable format of personas, research findings, and customer journey maps.
+ Understanding native mobile, web application, and responsive web design experience.
+ Command of design basics: readability, iconography, color, and spatial relationships.
+ ServiceNow certifications such as Application Development (CAD), Service Portal, and Virtual Agent are beneficial.
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Following rapid expansion of new client initiatives, the Fujitsu SaaS practice is seeking a skilled ServiceNow Technical Consultant (Sr. Developer), with strong ServiceNow related design and development experience to join our dynamic solutions team. **Demonstrated experience developing ServiceNow GRC module (Audit management, Business Continuity Management, Policy and Compliance, Vendor Risk assessment.), will be required.**
**Fujitsu Right Now:**
There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers. Our focus now is ensuring we address the challenges of those customers in today's FAST IT and digitally focused technology landscape. SaaS and ServiceNow are a big part of this focus for us.
**Work Style:**
+ **Fulltime / Permanent**
+ **Canada, Remote:** Candidates may be based anywhere in Canada.
**Role and Accountabilities:**
This opportunity will suit a motivated ServiceNow Developer with a demonstrated record of offering ServiceNow related design and development support, successfully delivering on a wide range of ServiceNow related technical engagements.
The successful candidate(s) will be responsible for, but not limited to, the following duties:
+ Providing hands-on ServiceNow related design and development expertise, supporting a range of ServiceNow based consulting initiatives.
+ Experience developing GRC - Audit management, Business Continuity Management, Policy and Compliance, Vendor Risk assessment.
+ Setting up policies, standards and regulations which includes integration with UCF or any third-party system.
+ Working closely with ServiceNow functional team, configure and improve core and custom applications - Work directly with end users to resolve support issues within ServiceNow.
+ Ability to convey complex technical concepts in understandable business terms.
+ Develop systems integrations and process automation.
+ Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
+ Document and gain acceptance / approvals of selected final solutions.
+ Coordinate application and platform upgrades - Load, manipulate and maintain data between ServiceNow and other systems Qualifications:
**Skills and Experience Requirements:**
+ Minimum of 5 years of ServiceNow development experience (Implementation/integration, enhancement and production level design and development support).
+ **Must have experience developing ServiceNow solutions and technical design documents from business requirements in the GRC domain** - At least two full lifecycle ServiceNow implementations in the role of a lead consultant.
+ Experience as ServiceNow Developer / Technical Consultant on enterprise level, or large implementation projects.
+ Programming expertise in Java, JavaScript, HTML, XML - Must be technically savvy and able to design and build applications that meet business goals and objectives.
+ Demonstrated understanding of ITIL practices.
+ Bachelor's degree or equivalent professional experience.
+ Certified ServiceNow System Administrator Preferred: - ServiceNow certifications - Certified Implementation Specialist in ITSM, ITOM. - ITIL v3 certification.
+ Excellent analytical and problem-solving skills.
+ Excellent verbal and written communication skills.
+ Strong presentation development and Customer Presentation skills.
**What we offer** : - The opportunity to architect, design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers - Unrivalled investment and training in you and your career.
Stimulating environment offering ongoing learning opportunities.
Culture of innovation and inspiration.
Competitive salary and generous benefits.
A very flexible and creative environment for everyone.
_At Fujitsu, one of our corporate principles is "We respect human rights". This principle underpins all our corporate and individual activities and guides the actions of every member of the Fujitsu Group. We embrace diversity and equal opportunity. Qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or orientation, sexual orientation, national origin, genetics, disability, age or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, customers, and partners._
_Fujitsu salaries are aligned to the specific geographic location in which the work is primarily performed. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the circumstances of each situation. The pay range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: specific skills, qualifications, experience, and comparison to other employees already in this role. The pay range for this position is estimated_ **_at $115,000 to $130,000 CAD_** _. Additionally, this role may be eligible for a short-term incentive based on company results and individual performance._
_As a technology company, Fujitsu recognizes that human resources are its most important capital. To create an environment where all employees can work positively and healthily, both in mind and body, we offer a full range of health, financial savings plan, and other benefits._
#LI-GP1
#LI-Remote
_Fujitsu at a Glance_
_Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers._
_We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu's success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!_
_At Fujitsu, one of our corporate principles is "We respect human rights." This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, ethnic or national origin, citizenship, political belief, social condition, family, marital or civil status, genetics, disability, age, veteran status, or conviction of an offence that is unrelated to employment. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners_ _._
**Requisition ID** : 31622

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What You'll Do in This Role**
As a Senior Technical Consultant - IT Workflows, you will serve as the functional and technical expert on federal customer engagements. You will guide customers in designing, configuring, and optimizing ServiceNow ITSM solutions-focusing on configuration over customization-to accelerate business outcomes and drive IT transformation.
**In this role, you will:**
+ Act as the technical expert for IT Service Delivery, configuring ServiceNow ITSM using best practices.
+ Support process definition, re-engineering, and gap analysis during workshops with sponsors and stakeholders.
+ Advise customers on how to maximize the out-of-the-box capabilities of ServiceNow ITSM to improve IT processes.
+ Lead design workshops focused on ServiceNow platform and ITSM technology.
+ Guide customers in completing documentation such as technical requirement workbooks.
+ Draft and refine technical user stories, acceptance criteria, testing strategies, and knowledge transfer plans.
+ Provide ad-hoc guidance and training to customer system administrators during engagements.
+ Lead technical delivery of ServiceNow projects, including oversight of partner-developed components and unit testing.
+ Develop integrations (e.g., SSO, LDAP) and portal components.
+ Prepare and own all customer-facing technical deliverables, ensuring high quality of the configured/developed solution.
+ Serve as a lead member of engagement teams, ensuring successful outcomes.
+ Manage multiple, complex initiatives simultaneously.
+ Promote continuous improvement in delivery practices and engagement materials.
+ Support pre-sales efforts as needed.
+ Provide mentoring and training to colleagues and partners in the ServiceNow ecosystem.
+ Travel up to 50% annually, based on customer and internal needs.
**To succeed in this role, you will bring:**
+ Experience leveraging or evaluating how AI can be integrated into IT processes (e.g., workflow automation, insights, problem-solving).
+ 5+ years of hands-on configuration/development experience with enterprise technologies, including integrations and portals.
+ Maintained skills/certifications in CIS-ITSM (and other ServiceNow risk implementation certifications).
+ Proven ability to influence and consult with IT sponsors/stakeholders, presenting balanced options with pros/cons to solve technical and business challenges.
+ Strong background in Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and SaaS platforms.
+ Familiarity with leading enterprise tools and systems such as Office 365, Teams, Workday, Twilio, etc.
+ Excellent communication, facilitation, and interpersonal skills with a customer-first mindset.
+ Ability to thrive in culturally diverse environments.
+ A proven team player and mentor, with experience building strong delivery teams.
**Preferred Certifications**
+ ServiceNow Administrator
+ CIS-ITSM
+ ITIL v4
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**The Company**
Work matters. It's where we spend a third of our lives. And the workplace of the future is going to be a great place. We're dedicated to bringing that to life for people everywhere. That's why we put people at the heart of everything we do.
People matter. Our people have a passion for learning, building, and innovating. Whether you're an engineer, a sales professional, a finance professional, or anything in between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
**The Team**
The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction, and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
**The Role**
The Sr. Technical Consultant, Risk & Resilience is the functional and technical expert of a customer engagement team - consulting with customers and configuring the ServiceNow Risk & Resilience products based on configuration leading practices - all with the goal of accelerating and driving customer business outcomes.
**What you get to do in this role:**
+ Develop solutions for our customers through technical configuration of the Risk & Resilience products
+ Be the technical expert in how to configure best and implement the Risk & Resiliency product portfolio using ServiceNow leading practices focused on configuration vs. customization
+ Articulate the implications of customization and technical debt while consultatively weighing the pros and cons of OOB vs. customization
+ Advise customers in their efforts to take advantage of the ServiceNow Risk & Resilience solutions' standard capabilities in their efforts to improve their Risk & Resilience processes
+ Participate in customer design workshops focused on ServiceNow Platform and Risk & Resilience solution technology
+ Drafting more technically-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
+ Guides and provides ad-hoc oversight/training for the customer's future system administrators throughout the engagement
+ Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
+ Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
+ Develop required integration components (REST/SOAP API, Integration Hub, etc.) with multiple systems
+ Develop required workspace components using UIB and otherwise to meet the acceptance criteria
+ Prepare all customer-facing deliverables focused on the technology and responsible for the quality of the configured/developed solution
+ Juggle multiple and complex projects/initiatives
+ Promoting continuous improvement practices for delivery/engagement materials
+ Supporting specific services sales activities when required
+ Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
+ Up to 50% travel annually, driven by customer needs and internal meetings
**In order to be successful in this role, we need someone who has:**
+ Canadian citizenship
+ Bilingual (English/French) - advanced proficiency in both spoken and written communication
+ Current active ServiceNow certifications:
+ Certified System Administrator (CSA)
+ Certified Implementation Specialist in Risk and Compliance (CIS-RC)
+ At least 5 years of ServiceNow configuration/development experience for complex, highly-capable, technologies - inclusive of integrations
+ At least 3 years of ServiceNow Integrated Risk Management (IRM) configuration/development experience
+ Demonstrated ability to influence and consult (providing options with pros, cons, and risks) related to the Risk & Resilience solutions, while providing thought leadership to Risk & Resilience sponsors/stakeholders in solving technical problems
+ Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
+ Proficiency in ServiceNow scripting and Glide Scripting
+ Strong interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity
+ Proven team player and team builder
We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.