67 Senior Adjuster jobs in Canada

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Adjuster
**PRIMARY PURPOSE** A claims adjuster is charged with the investigation, evaluation and quantification of an **insurance claim** . The adjuster will determine and provide recommendations with respect to coverage, liability and quantum, within the terms of the policy.
**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**
+ Manages/adjusts assigned claims while meeting company standards and quality, including conducting thorough investigations; determining coverage and validity of claims, interviewing and communicating with insured, claimants and witnesses; inspecting claims sites as required, assigning external vendors as required, recommendations for reserves, preparing reports and negotiating settlements within granted authority. Participate in mediation and arbitrations as required. Work with defense counsel as assigned.
+ Maintains accurate records based on company standards and procedures, using company custom computer systems. Will require the ability to work in external client systems.
+ Accurately and efficiently manages the billing for assigned files, within specified timelines
+ Assists with collection of accounts receivables for assigned claims
+ Assists with local marketing of the branch; attends professional and social events and develops new business opportunities.
+ Maintains an excellent working relationship with existing clients to further develop business and will participate as required in client file reviews and audits.
+ Requires a high level of mathematical and reasoning ability to calculate and analyze data to arrive at a logical conclusion
+ The ability to cope with extreme weather, environmental and driving conditions at any time of day or night.
+ Committed to continuous education to keep up-to-date with all industry and legislative issues and changes and licensing requirements.
+ Responsible to ensure reserves, coding and reporting is up to date on claims files assigned.
+ Assists with local marketing of the branch; attends professional and social events and develops new business opportunities.
**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**
+ Performs other duties as assigned.
+ Supports the organization's quality program(s).
**QUALIFICATIONS**
**Education & Licensing**
+ Post-secondary education
+ Has or is working toward CIP designation
+ Must be licensed or have the ability to obtain a provisional license
+ Must possess a valid driver's license
+ Proven adjusting and negotiating skills
+ Excellent interpersonal and communication skills, and computer proficiency
**Experience**
+ Proven adjusting and negotiating skills
+ Excellent interpersonal and communication skills, and computer proficiency
**Skills & Knowledge**
+ Strong knowledge of insurance, claims or business management
+ Excellent oral and written communication
+ PC literate, including Microsoft Office products and Excel
+ Ability to navigate and work in client required ancillary systems
+ Ability to work in a remote/home office environment
+ Analytical and interpretive skills
+ Strong organizational skills
+ Excellent interpersonal skills
+ Excellent negotiation skills
+ Ability to work in a team environment
+ Ability to meet or exceed Performance Competencies
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Toronto -  Bodily Injury Claims Adjuster ~ Auto & GL

Poised for aggressive growth, there has never been a better time to be part of the Gallagher Bassett Canada team. We have a full-time job opening as a Bodily injury adjsuter both Auto Tort and CL.

Responsible for the investigation, evaluation, disposition and settlement of claims. In this position, you will be handling any of the following types of losses -  Third Party bodily injury, Third party auto claims, 

How you'll make an impact

Responsibilities:

1. Exercises proper judgment and decision making to analyze the claims exposure, to determine the proper course of action and to appropriately settle the claim.
2. Interacts extensively with various parties involved in the claim process.
3. Negotiate with solicitors and directly with parties to resolve claims within authority granted.
4. Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges.
5. Handles claims consistent with our clients and corporate policies, procedures and “Best Practices” and in accordance to any statutory, regulatory and ethics requirements.
6. Documents and communicates all claim activity timely and effectively and in a manner which supports the outcome of the claim file.

Requirements:

1. Knowledge of accepted industry standards and practices. Analytical skills necessary to make decisions and resolve issues inherent in the handling of claims.
2. Ability to successfully negotiate the settlement and disposition of claims including the ability to interpret related documentation. Negotiate with solicitors and directly with parties to resolve claims within authority granted.
3. Strong coverage skills, ability to multi-task and adapt to a changing environment.
4. Time management skills
5. Strong Organization skills with attention to detail and accuracy.
6. Excellent verbal and written communication skills as demonstrated by your ability to convey professionalism. 
7. Strong understanding of Microsoft Office programs, like Word, Excel and PowerPoint 
8. Exceptional customer services skills required

About you

Qualifications

1. College/University degree or equivalent work experience preferred.
2. Claims experience varies pending roles
3. Experience working in a commercial lines claims environment would be an asset.
4. Fully licensed with the AMF which claims are being handled or able to be licensed.
5. CIP courses completed or enrolled
6. Bilingual (French) would be preferred
7. Relationships - Good interpersonal skills including the ability to work in conjunction with and support all clients, carriers, supervisors and other roles as needed.

Behaviors: Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges. Analytical skill necessary to make decisions and resolve issues inherent in handling of claims. Ability to successfully negotiate the settlement and disposition of claims including the ability to interpret related documentation.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Job Description

Job Description

Salary:

about us:battleface is building a humanity-focused travel insurance company to bring people and the world together. For too long, travel insurance has centered on the company and not the traveler. Were changing that by connecting people with customized coverage at the right price, exactly when and where they need it.

Robin Assist is the global assistance and claims partner behind the scenes supporting not only battleface but also a wide range of insurers, brokers, and managing general agents across the travel insurance industry. From medical emergencies to travel disruptions, Robin Assist delivers 24/7 claims handling, assistance coordination, and tech-driven solutions that combine efficiency with a human-first approach. By working across the industry, Robin Assist helps raise the standard for how travelers are supported worldwide.

about the role:join Robin Assist as a Claims Adjuster and help travelers through some of their toughest days. Youll investigate and resolve travel medical claims with speed, empathy, and accuracy. Using our tech-enabled claims gateway, youll streamline workflows, cut down paperwork, and keep all parties informed, while ensuring adherence to underwriting, regulatory, and policy guidelines.

This role is about more than just claims, its about being a trusted partner for travelers when they need support most.

what youll do

• Investigate, evaluate, and resolve travel medical claims end-to-end
• Adjudicate benefits per policy terms and statutory/provincial requirements
• Reprice and process invoices through cost-containment networks
• Maintain clear, timely updates to customers, providers, and partners on claim status
• Document thoroughly in the claims system and ensure complete, high-quality files
• Assess the need for medical management and escalate appropriately
• Process bills in accordance with statutory requirements and internal controls
• Identify potential fraud/waste/abuse and collaborate with investigative team.
• Deliver excellent written and verbal customer communication throughout the claim lifecycle
• Perform additional responsibilities as needed to support the team and our customers

what youll bring (essentials)

• Proven experience handling accident and sickness/travel medical claims, including complex domestic and international cases
• Current (or ability to obtain) provincial/territorial adjuster licensing
• Excitement to use a modern tech gateway to streamline the claims journey
• A belief that claims processing should enhance, not hinder, the customer experience
• Strength in writing, negotiation, communication, organization, reporting, data gathering, reserving, brainstorming, and researching
• Comfort working with data, forms, spreadsheets, and policy wordings
• Ability to work legally in Canada

licensing & compliance (Canada)

• Must hold (or be eligible to obtain) a valid provincial insurance adjuster license for adjudicating travel insurance claims in Canada; preference given to candidates licensed in Ontario, Alberta, or Quebec
• Adhere to provincial Insurance Acts and market conduct standards (e.g., unfair or deceptive acts and practices rules)
• Protect customer data under PIPEDA and applicable provincial privacy/health-information laws
• Coordinate benefits/subrogation with provincial/territorial health plans where applicable (e.g., OHIP, MSP, AHCIP)
• Maintain continuing-education requirements tied to provincial license(s)

bonus points

• Startup or high-growth environment experience
• Bilingual English/French
• Additional language skills to support our global member base

how youll make an impact

• Set clear, relevant goals and consistently surpass them
• Prioritize the work that moves the needle for travelers and the business
• Build strong relationships with customers, providers, and partners to advance our mission of a humanity-focused travel insurance experience

Job Description

Job Description

Please note the location of this position may be either in Toronto or Quebec.

Bilingual Claims Adjuster

The ARAG Group, a global leader in legal expense insurance operating in 20 countries offers an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents and insurers across Canada.

As part of our strategy to expand and strengthen our presence across Canada, we are looking for an energetic and creative person to join us as a Bilingual Claims Adjuster in Toronto or the province of Quebec.

Responsibilities:

• Evaluate new claims and potential claims and manage workloads including the conduct of any in-housework.
• Participate hands-on in the resolution of complex claims and coverage issues.
• Deliver training on products, risk management presentations and advice to lawyers and firms.
• Monitor outsourced claims to ensure quality assurance and that excellent client service is achieved and maintained.
• Develop and maintain effective relationships with external lawyers.
• Assist with various accounting functions as assigned.
• Assist in the development, implementation and administration of claims management policies, procedures, and systems that will maintain the company's success as a continually evolving, high-functioning claims handling service.

Skills:

• Fluently Bilingual in French & English
• Must be licensed with the AMF as a Claims Adjuster in the Province of Quebec
• Ability to evaluate and assist in the successful resolution of litigation claims
• Experience in claims adjusting, including some experience in insurance litigation

We are an Equal Opportunity Employer

ARAG Legal Solutions Inc., are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment) as outlined by the Ontario Human Rights Code.

ARAG Legal Solutions Inc., is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any assessments and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If contacted for an interview, please advise the Human Resources Director if you require disability-related accommodation.

Veuillez noter que le titulaire de ce poste peut travailler à Toronto ou la province de Québec.

Expert en sinistres bilingue

Le Groupe ARAG, un chef de file mondial en assurance de protection juridique présent dans 20 pays, a récemment fait l’acquisition de DAS Protection Juridique au Canada, qui offre une gamme complète de produits et services novateurs dans le domaine des frais juridiques pour les courtiers, les agents souscripteurs et les assureurs de partout au Canada.

Conformément à notre stratégie d’expansion et de renforcement de notre présence au Canada, nous sommes à la recherche d’une personne dynamique et créative pour occuper le poste d’expert en sinistres bilingue à Toronto ou la province de Québec.

Responsabilités:

• Évaluer les nouveaux sinistres et les sinistres potentiels et gérer la charge de travail et l’exécution de travaux à l’interne.
• Participer activement à la résolution de sinistres complexes et de problèmes de couverture.
• Donner de la formation sur les produits, des présentations sur la gestion des risques et des conseils à des avocats et à des cabinets.
• Faire le suivi des sinistres gérés en sous-traitance aux fins d’assurance qualité et veiller à l’excellence du service à la clientèle en tout temps.
• Développer et maintenir des relations efficaces avec des avocats à l’externe.
• Soutenir au besoin diverses fonctions comptables.
• Contribuer à l’élaboration, à la mise en œuvre et à la gestion des politiques, procédures et systèmes de gestion des sinistres pour que DAS demeure un service de gestion des sinistres hautement efficace et en constante adaptation.

Compétences:

• Personne parfaitement bilingue (français et anglais)
• Permis d’expert en sinistres au Québec
• Capacité d’évaluer et de soutenir la résolution efficace de réclamations en litige complexes.
• Expérience en règlement de sinistres, dont une certaine expérience en litiges en matière d’assurance.

Nous sommes un employeur qui adhère au principe de l’égalité d’accès à l’emploi.

ARAG Legal Solutions Inc., est fier d’être un employeur offrant à tous les mêmes opportunités. Nous nous engageons à garantir l’égalité d’opportunité en matière d’emploi indépendamment de la nationalité, de la race, du lieu d’origine, de l’origine ethnique, de la couleur, de l’ascendance, d’un handicap, de l’âge, de la croyance, du sexe, de la grossesse, de la situation familiale, de l’état matrimonial, de l’orientation sexuelle, de l’identité de genre, de l’expression de genre, de la réception de l’aide publique en matière de logement et du casier judiciaire en matière d’emploi conformément au Code des droits de la personne de l’Ontario.

ARAG Legal Solutions Inc. s'engage à fournir des emplois conformément au Code des droits de la personne de l'Ontario et à la Loi sur l'accessibilité pour les personnes handicapées de l'Ontario. Les évaluations et les documents ou processus de sélection utilisés au cours du processus de recrutement seront disponibles dans un format accessible aux candidats handicapés, sur demande. Si vous êtes contacté pour une entrevue, veuillez aviser le directeur des ressources humaines si vous avez besoin d'aménagements liés au handicap.

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Top 100 Most Loved Workplace®
Forbes Best-in-State Employer
Adjuster Sr.
**PRIMARY PURPOSE** **:**  To investigate and adjust property and casualty claims, both residential and commercial, with little to no supervision. 
**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**
· Inspects claims and contacts involved parties in a timely manner.
· Investigates circumstances of claim(s) as required for coverage determination, cause, and compensable damages/reserves.
· Examines insurance policies and other records to determine insurance coverage.
· Prepares estimates for cost of repair and/or replacement.
· Conducts interviews with claimant and witnesses regarding submitted claim(s).
· Negotiates and settles both 1st and 3rd party claims.
· Addresses salvage and subrogation as required by the client.
· Maintains client relationships to assure repeated business referrals.
· Assists with local marketing of the branch; attends professional and social events and develops new business opportunities. 
**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**
· Performs other duties as assigned.
· Supports the organization's quality program(s).
· Travels as required.
**QUALIFICATIONS**
**Education & Licensing**
Bachelor's degree from an accredited college or university preferred. Completed or working towards CIP / FCIP designation. Ability to get appropriate adjuster license is required.
**Experience**
Five (5) - ten (10) years of related experience or equivalent combination of education and experience required.
**Skills & Knowledge**
· Strong oral and written communication, including presentation skills
· PC literate, including Microsoft Office products
· Demonstrated commitment to timely reporting
· Strong customer service skills
· Strong interpersonal skills
· Attention to detail and accuracy
· Good time management and organizational skills
· Ability to work independently or in a team environment
· Ability to meet or exceed Performance Competencies
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

Job Description

Job Description

Salary:

Casualty Adjuster

MutualONE Insurance Company
Where a shared culture fuels our passion and a deep commitment to our members drives everything we do.
Where innovation, exceptional service, and trusted protection come together to create powerful insurance solutions.
Where every team member plays a part in building something extraordinary.

Together, we are ONE stronger, bolder, and ready for the future!

About the Role

Are you looking for your next opportunity in insurance industry? MutualONE is seeking an experienced Casualty Adjuster to join our claims team. Reporting to the Manager of Claims Services, you will be responsible for managing a portfolio of bodily injury and liability claims, ensuring fair and timely resolution while supporting our commitment to outstanding service for our members. This role is ideal for someone who thrives on investigation, negotiation, and working through complex files with care and professionalism.

Key Responsibilities

• Investigate, evaluate, and manage third-party liability and bodily injury claims from first notice to conclusion
• Analyze policy coverage, gather statements, assess damages, and determine liability
• Work directly with insureds, claimants, legal counsel, and other stakeholders to resolve claims fairly and efficiently
• Manage litigation files, including retaining and coordinating with defense counsel and attending mediations or settlement conferences where appropriate
• Set accurate reserves, maintain detailed file documentation, and ensure compliance with internal and regulatory requirements
• Ensure claims are handled in accordance with industry best practices, legal frameworks, and company policies
• Identify potential fraud indicators and take appropriate investigative actions
• Participate in peer reviews and continuous improvement initiatives

Desired Competencies

• Strong understanding of Ontario insurance law, tort claims, and bodily injury adjusting principles
• Excellent investigative, analytical, and critical thinking skills
• Strong negotiation and communication skills with the ability to maintain professionalism under pressure
• Empathetic and service-oriented approach when dealing with members and third parties
• Well-organized and able to manage a dynamic caseload with competing priorities
• Comfortable working independently while also contributing to a team environment
• Proficiency with claims management systems and Microsoft Office Suite
• Familiarity with court procedures, liability assessment, and alternative dispute resolution processes

Qualifications

• University Degree or post-secondary education related to insurance
• Completion of Chartered Insurance Professional (CIP) designation or enrollment in the program
• Minimum of 3 years of experience in handling casualty, bodily injury, or liability claims
• Experience managing litigation files, including working with legal counsel and settlement processes
• Knowledge of the Ontario Insurance Act and tort law
• Experience in a mutual insurance environment is a strong asset
• Valid drivers license and access to reliable transportation
• Completion of a Drivers Abstract and Criminal Record Check will be required

This role will require travel. A vehicle, valid Drivers License and insurance are required.

What we offer

We are an equal opportunity employer offering:

• A flexible hybrid work environment
• A rewarding career and comprehensive compensation & benefits package
• Training, education, and career advancement opportunities
• A work environment that is fun and friendly and supports a healthy work-life balance

At MutualONE, your efforts will always make a difference!

Interested? We want to hear from you!

We thank all applicants for their interest, however, only those considered for an interview will be contacted.

No phone calls or agencies please.

ACCESSIBILITY STATEMENT (AODA IN ONTARIO)

MutualONE is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only).

As such, MutualONE will make accommodations available to applicants with disabilities upon request during the recruitment process.

HUMAN RIGHTS STATEMENT

MutualONE strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, MutualONE will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.

Job Description

Job Description

Salary:

Casualty Adjuster

MutualONE Insurance Company
Where a shared culture fuels our passion and a deep commitment to our members drives everything we do.
Where innovation, exceptional service, and trusted protection come together to create powerful insurance solutions.
Where every team member plays a part in building something extraordinary.

Together, we are ONE stronger, bolder, and ready for the future!

About the Role

Are you looking for your next opportunity in insurance industry? MutualONE is seeking an experienced Casualty Adjuster to join our claims team. Reporting to the Manager of Claims Services, you will be responsible for managing a portfolio of bodily injury and liability claims, ensuring fair and timely resolution while supporting our commitment to outstanding service for our members. This role is ideal for someone who thrives on investigation, negotiation, and working through complex files with care and professionalism.

Key Responsibilities

• Investigate, evaluate, and manage third-party liability and bodily injury claims from first notice to conclusion
• Analyze policy coverage, gather statements, assess damages, and determine liability
• Work directly with insureds, claimants, legal counsel, and other stakeholders to resolve claims fairly and efficiently
• Manage litigation files, including retaining and coordinating with defense counsel and attending mediations or settlement conferences where appropriate
• Set accurate reserves, maintain detailed file documentation, and ensure compliance with internal and regulatory requirements
• Ensure claims are handled in accordance with industry best practices, legal frameworks, and company policies
• Identify potential fraud indicators and take appropriate investigative actions
• Participate in peer reviews and continuous improvement initiatives

Desired Competencies

• Strong understanding of Ontario insurance law, tort claims, and bodily injury adjusting principles
• Excellent investigative, analytical, and critical thinking skills
• Strong negotiation and communication skills with the ability to maintain professionalism under pressure
• Empathetic and service-oriented approach when dealing with members and third parties
• Well-organized and able to manage a dynamic caseload with competing priorities
• Comfortable working independently while also contributing to a team environment
• Proficiency with claims management systems and Microsoft Office Suite
• Familiarity with court procedures, liability assessment, and alternative dispute resolution processes

Qualifications

• University Degree or post-secondary education related to insurance
• Completion of Chartered Insurance Professional (CIP) designation or enrollment in the program
• Minimum of 3 years of experience in handling casualty, bodily injury, or liability claims
• Experience managing litigation files, including working with legal counsel and settlement processes
• Knowledge of the Ontario Insurance Act and tort law
• Experience in a mutual insurance environment is a strong asset
• Valid drivers license and access to reliable transportation
• Completion of a Drivers Abstract and Criminal Record Check will be required

This role will require travel. A vehicle, valid Drivers License and insurance are required.

What we offer

We are an equal opportunity employer offering:

• A flexible hybrid work environment
• A rewarding career and comprehensive compensation & benefits package
• Training, education, and career advancement opportunities
• A work environment that is fun and friendly and supports a healthy work-life balance

At MutualONE, your efforts will always make a difference!

Interested? We want to hear from you!

We thank all applicants for their interest, however, only those considered for an interview will be contacted.

No phone calls or agencies please.

ACCESSIBILITY STATEMENT (AODA IN ONTARIO)

MutualONE is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only).

As such, MutualONE will make accommodations available to applicants with disabilities upon request during the recruitment process.

HUMAN RIGHTS STATEMENT

MutualONE strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, MutualONE will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.

**Who Are We?**
Solid reputation, passionate people and endless opportunities. Thatu2019s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers u2013 and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
**Job Category**
Claim
**Target Openings**
1
**What Is the Opportunity?**
Under limited supervision, this position is responsible for directing the most complex Property claims. Superior technical skills are required to ensure that the highest level of quality is achieved on an every claim basis. Providing superior technical and operational support to the Business Insurance Major Case Lead and other property Claim Professionals to drive file quality.
Be available to assist in responding to catastrophes.
This job does not manage others.
**What Will You Do?**
Responsible and accountable for providing and ensuring file quality on an larger more complex file basis (verification, loss adjustment, file documentation) through technical assistance and mentoring of property Claim staff.
Investigate and Direct handle selected losses.
Co-adjust Business Insurance Property losses with an anticipated exposure in excess of $500,000.
Manage selected losses assigned to independent adjusters.
Manage quota share claims (subscription policies).
Manage selected litigated files.
Complete self-reviews on files handled by Claim staff.
Participate on Annual Quality Management Review Team.
Coordinate/Participate in Property Training and Development Programs.
Major Case Unit CAT Management to include triaging severity losses, maintaining log and handling/co-adjusting certain claims.
Participate on Large Loss Conference Calls with our Business Insurance Partners.
Ensure that all Large Loss Reports are professionally completed when published. This includes, but is not limited to accurately reflecting the content of the report, gross and net exposures at the time of submission, etc.
Support business partners as needed.
This position requires the individual to access and inspect all areas of a structure which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds with a safety weight rating of up to 300 pounds (safety weight rating is the amount of weight the ladder can safely carry and includes weight of the individual and up to16 pounds of standard equipment), walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.)
Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
University degree or College diploma or equivalent combination of education and experience preferred.
Proficient oral and written communication skills.
Leadership skills; organization, planning, analytical, supervision, etc.
Technology Skills; systems, software applications, computer savvy included but not limited to Microsoft Word/Excel and
Xactimate.
Exceptional negotiation skills a must.
Attention to detail, strong communication skills, constructively manage conflict and able to make decisions.
Strong decision making and time management skills
Strong conflict management
Drive the information advantage including data integrity, use of MI and utilization of technology and tools.
An adjusters license may be required pursuant to applicable provincial statutes.
Valid Drivers license required.
AIC and CPCU a plus
**What is a Must Have?**
A minimum of 10 years experience handling complex property claims is essential for this position.
Must be technically proficient in the areas of coverage, claim file management, investigation, damage verification and loss adjustment.
**What Is in It for You?**
**Health Insurance:**
Employees and their eligible family members u2013 including spouses, partners, and children u2013 are eligible for coverage from the first day of employment.
**Retirement:**
Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (u201cDPSPu201d). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
**Paid Time Off:**
Start your career at Travelers with a minimum of 20 days Paid Time Off (u201cPTOu201d) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
**Wellness Program:**
The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
**Volunteer Encouragement:**
We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( )
so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
.

**Who Are We?**
Solid reputation, passionate people and endless opportunities. Thatu2019s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers u2013 and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
**Job Category**
Claim
**Target Openings**
1
**What Is the Opportunity?**
Under limited supervision, this position is responsible for directing the most complex Property claims. Superior technical skills are required to ensure that the highest level of quality is achieved on an every claim basis. Providing superior technical and operational support to the Business Insurance Major Case Lead and other property Claim Professionals to drive file quality.
Be available to assist in responding to catastrophes.
This job does not manage others.
**What Will You Do?**
Responsible and accountable for providing and ensuring file quality on an larger more complex file basis (verification, loss adjustment, file documentation) through technical assistance and mentoring of property Claim staff.
Investigate and Direct handle selected losses.
Co-adjust Business Insurance Property losses with an anticipated exposure in excess of $500,000.
Manage selected losses assigned to independent adjusters.
Manage quota share claims (subscription policies).
Manage selected litigated files.
Complete self-reviews on files handled by Claim staff.
Participate on Annual Quality Management Review Team.
Coordinate/Participate in Property Training and Development Programs.
Major Case Unit CAT Management to include triaging severity losses, maintaining log and handling/co-adjusting certain claims.
Participate on Large Loss Conference Calls with our Business Insurance Partners.
Ensure that all Large Loss Reports are professionally completed when published. This includes, but is not limited to accurately reflecting the content of the report, gross and net exposures at the time of submission, etc.
Support business partners as needed.
This position requires the individual to access and inspect all areas of a structure which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds with a safety weight rating of up to 300 pounds (safety weight rating is the amount of weight the ladder can safely carry and includes weight of the individual and up to16 pounds of standard equipment), walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.)
Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
University degree or College diploma or equivalent combination of education and experience preferred.
Proficient oral and written communication skills.
Leadership skills; organization, planning, analytical, supervision, etc.
Technology Skills; systems, software applications, computer savvy included but not limited to Microsoft Word/Excel and
Xactimate.
Exceptional negotiation skills a must.
Attention to detail, strong communication skills, constructively manage conflict and able to make decisions.
Strong decision making and time management skills
Strong conflict management
Drive the information advantage including data integrity, use of MI and utilization of technology and tools.
An adjusters license may be required pursuant to applicable provincial statutes.
Valid Drivers license required.
AIC and CPCU a plus
**What is a Must Have?**
A minimum of 10 years experience handling complex property claims is essential for this position.
Must be technically proficient in the areas of coverage, claim file management, investigation, damage verification and loss adjustment.
**What Is in It for You?**
**Health Insurance:**
Employees and their eligible family members u2013 including spouses, partners, and children u2013 are eligible for coverage from the first day of employment.
**Retirement:**
Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (u201cDPSPu201d). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
**Paid Time Off:**
Start your career at Travelers with a minimum of 20 days Paid Time Off (u201cPTOu201d) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
**Wellness Program:**
The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
**Volunteer Encouragement:**
We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( )
so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
.