81 Senior Customer Service Manager jobs in Canada

Job Description

Customer Experience & Service Manager

Toronto, On

Manufacturing

Competitive Salary $105,000-145,000, plus Bonus and Benefits

Our client, a global leader in specialized electronics manufacturing, is seeking to add a critical role to their growing leadership team. The Customer Experience & Service Manager is responsible for the end-to-end customer service function, encompassing order fulfillment, service operations, and post-sales support. The position manages the complete customer order lifecycle—from sales orders to shipping and invoicing—while also overseeing the management of product maintenance, repairs, and returns. The role requires active leadership in managing service technicians, handling Return processes and collaborating with internal subject matter experts to resolve complex technical issues.

The ideal candidate brings strong operational management skills along with exceptional communication abilities, ensuring every customer interaction reflects the highest standards of responsiveness, accuracy, and professionalism. A passion for process improvement and operational excellence is critical.

The Role:

• Oversees the customer order process, including order processing and confirming sales orders, coordinating shipments, and ensuring timely delivery.

• Oversees and ensures the accuracy of order details in the ERP system (quantities, prices, and delivery dates).

• Monitors order progress and proactively resolves any fulfillment or documentation issues to ensure timely delivery of shipments and customer satisfaction.

• Coordinates with Operations, Logistics, and Finance to ensure accurate billing and documentation.

• Collaborates with Warehouse and Logistics teams to facilitate timely picking, packing, shipping, and delivery of orders.

• Oversees and manages customer inquiries related to order status, product availability, and delivery schedules

• Collaborates with the planning area to ensure optimal stock levels and prevent stockouts or overstock situations.

• Provides proactive support to Sales, Marketing, and Field Operations by addressing order-related queries and providing timely information.

• Ensures compliance with all relevant regulations and industry standards in the order management process.

• Manages the company's Return Authorization process, including receiving, tracking, evaluating, and closing cases related to returns, order modifications, cancellations, and exchanges.

• Supervises and schedules service technicians, ensuring they have the tools, resources, and training to meet service commitments.

• Maintains service documentation, repair logs, and service-level metrics.

• Tracks and reports on service KPIs (turnaround time, repair quality, customer satisfaction).

• Manages organization of service calls, troubleshooting, diagnoses, and repairs.

• Manages scheduled preventative maintenance services according to Standard Operating Procedures.

• Drives safety culture for technicians ensuring the safe and correct use of equipment and tools.

• Oversees contract management of 3rd party service providers including validation, qualification, negotiation, and management.

• Supports distributor on-boarding and technical product support.

• Serves as the primary escalation point for customer service and technical issues, ensuring timely resolution.

• Interfaces with internal Subject Matter Experts (engineering, product development, quality assurance) to troubleshoot and resolve complex product issues.

• Provides technical support guidance to customers and coordinate with service teams to address on-site or remote service needs.

• Acts as the primary liaison for customer inquiries related to orders, repairs, and ongoing product performance.

• Builds and maintains strong relationships with customers, encouraging long-term loyalty and repeat business.

• Identifies and implements process improvements in service delivery, order management, and customer communications.

• Partners with product and operations teams to relay customer feedback and drive product/service enhancements.

• Develops, tracks, and analyzes KPIs related to order processing, service performance, and customer feedback to drive operational excellence and continuous improvement.

• Manages and develops direct reports.

• Considers quality in all aspects of the job and respects procedures and norms.

The Ideal Candidate:

• Bachelor's degree or diploma in Mechanical, Electrical engineering or a related field.

• 8-10 years of related experience within a technical/engineering environment dedicated to manufacturing devices with intricate electronic and mechanical interfaces.

• 3-5 years of experience managing small teams.

• Experience in working collaboratively within a broader team (e.g., sales, engineering, marketing).

• Demonstrated success in building consensus with technical leaders.

• Strong problem-solving and conflict resolution skills.

• Excellent interpersonal and communication skills (verbal and written).

• Superior attention to detail.

• Strong computer skills and proficiency with Microsoft Office suite products (Word, Excel, PowerPoint).

• Knowledge of ERP and Quality Management systems.

JOBID#

Job Description

What We Do

s.t.o.p. Restaurant Supply has paved a path into becoming the top provider of top-quality kitchen equipment and materials for many foodservice giants in the hospitality industry. Our primary mission is to continuously pursue growth and perfection in everything we do to provide nothing but the best for our clients.

Always on top of our game and putting the best interests of our customers first, s.t.o.p. Restaurant Supply promises an efficient and convenient online shopping experience for everyone. You can rely on our team of highly skilled professionals to exceed customer expectations by adhering to trustworthy and industry-established business practice.

What We Offer:

• RRSP Plans
• Profit Sharing Program
• Comprehensive Flexible Benefits
• Paid Personal Days and Your Birthday!
• Annual Health & Wellness Benefit.

What it’s all about:

You are an energetic and highly organized service professional with a passion for providing service excellence. You excel at customer service and can be counted on to support everyone around you. You approach what you do with high attention to detail and take care at every step. You thrive in a fast-paced environment and enjoy working in partnership with a diverse team of people to deliver the best possible service to our customers.

What you’ll do:

Your key accountabilities will include but are not limited to:

• Lead the Corporate Accounts Coordinators and the Customer Service Manager;
• Strategic planning of service and communication levels;
• Monitor budgets, expenses, revenues and profits;
• Report the teams' progress and performances to senior executives ;
• Supporting the Customer Service Manager and Corporate Account Coordinators ;
• Running various computer reports, and maintaining spreadsheets;
• Deliver projects on time within budget;
• Solve escalated issues;
• Coordinate sales inquiries and work out strategies to attract new customers.
• All other duties assigned

QUALIFICATIONS:

• Possess a high level of professionalism and dedication to customer service. Proven ability to build
• Manager and leadership experience and skills sets;
• College or University Degree or Certificate;
• good working relationships with internal and external clients and business partners;
• Excellent verbal and written communication skills;
• Strong organization, time management and decision-making skills; ability to manage multiple tasks while prioritizing and managing tight deadlines;
• Proficient in Excel and Word;
• Ability to work in a team environment as well as under minimal supervision; must be comfortable problem solving and handling challenging situations in a professional demeanour

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Job Description

Salary: $50,000 - $5,000 annually

Organization: Encorp Pacific (Canada)
Location: Burnaby, BC (Hybrid)
Job Title: Customer Relations Coordinator
Position Type: Full-Time Contract (18-Month Maternity Leave Coverage)

About Us

We exist to foster a world where nothing is wasted. Encorp Pacific (Canada), better known as Return-It is
a federally incorporated, not-for-profit, product stewardship corporation with beverage container
management in British Columbia as our core business. Our mandate is to develop, manage and improve
systems to recover used packaging and end-of-life products from consumers and ensure they are
properly recycled and not land-filled or incinerated.

As a leader in extended producer responsibility, Return-It has diverted over 24.7 billion beverage
containers from landfills and waterways over the last 29 years, creating a better future for people,
communities and the planet.

Job Overview

Reporting to the Communications and Customer Relations Manager, the Customer Relations
Coordinator is responsible for supporting customer inquiries, maintaining positive customer
relationships and ensuring excellent customer service. Their duties include interacting with customers
through various communication channels, handling inquiries, resolving complaints and providing
information about the organization.

This is a full-time, 18-month maternity leave contract position.

Key Responsibilities

Customer Service:

• Ensure overall customer satisfaction and resolve inquiries in a timely manner.
• Provide excellent customer support through multiple channels (email, phone, live chat), including providing helpful information, addressing concerns, and following up to ensure resolution.
• Build positive relationships with customers by managing questions and concerns with professionalism, empathy, and composure.
• Take ownership of customer issues and follow through with internal teams, depots, vendors, or other stakeholders to ensure resolution.
• Analyze customer service metrics and recommend improvements to processes, productivity, and satisfaction.
• Develop reports on customer metrics as needed.
• Create and maintain content for customer communications (e.g., company website, knowledge center, newsletters, automated emails, and template responses).
  

Qualifications & Experience

• High school diploma or equivalent required; post-secondary education in communications, writing, or a related field preferred.
• At least one year of experience in a customer service role.
• Familiarity with the Return-It Express system or prior experience visiting an Express depot is an asset.
• Availability to work some evenings.
  

Competencies & Skills

• Strong written and verbal communication skills.
• Excellent interpersonal and listening skills.
• High attention to detail and accuracy.
• Ability to manage challenging customer interactions with patience, professionalism, and empathy.
• Strong organizational and customer service skills.
• Ability to prioritize workload, meet deadlines, and work independently or as part of a team.
• Technical proficiency with Microsoft Office suite.
• Customer-oriented mindset with adaptability and responsiveness.
  

Compensation

• Salary Range: 50,000 - 55,000 annually
• 3 Weeks of Company Paid Vacation
  

Work Schedule

• Start date: ASAP
• 18-month contract
• 37.5 hours a week
• Monday Friday 8:30am to 5:00pm
• Some evenings required
• In-office Monday Wednesday and option to work from home Thursday Friday

If you have any questions or concerns or if you require any reasonable accommodation during the
recruitment process, feel free to send an email to

At Encorp Pacific, we recognize that our decisions are better and our ultimate success greater when we
work together as equal members of one family. We are committed to a culture that welcomes,
encourages, and celebrates the diversity of our team members. We are against any form of
discrimination in the hiring process and in our work relationships.

Job Description

Description

Primary owner of a group of customers driving best practices and innovation to create more value for the business. The goal is to increase customer satisfaction, retention and adoption of key product and service features within a particular market segment. 

• Proactively anticipate customer needs and identify any potential opportunities or issues, lost sales. Create recommendations and facilitate actions accordingly.
• Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support. 
• Communicate frequently with customers on updates, information, concerns, and suggestions. 
• Identify potential upsell, new product, substitution, or replacement opportunities. slow moving products as well as obsolete/excess inventory in an effort to create a value strategy specific to the opportunity.
• Manage deliverables specific to meeting the team’s strategic objectives
• Communicate & coordinate with internal departments (Product Managers/Sales Team).
• Complete forms, applications and/or customer requests.
• Performs other related duties as required or assigned 

• Must be able to read, write and speak English, bilingual in French and English would be preferred
• Dependable; Displays Initiative, Self-Motivated
• Results & Goal Oriented
• Customer growth oriented
• Effective Communication skills – written & verbal, internal & external customers
• Strong Problem analysis and problem-solving skills, innovative
• Professional in all manners.
• High-level attention to detail, high level accuracy; reliable results
• High School diploma (required) 
• One to two years of relevant experience or training in customer service or office experience (required)

Job Description

Description

Primary owner of a group of customers driving best practices and innovation to create more value for the business. The goal is to increase customer satisfaction, retention and adoption of key product and service features within a particular market segment. 

• Proactively anticipate customer needs and identify any potential opportunities or issues, lost sales. Create recommendations and facilitate actions accordingly.
• Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support. 
• Communicate frequently with customers on updates, information, concerns, and suggestions. 
• Identify potential upsell, new product, substitution, or replacement opportunities. slow moving products as well as obsolete/excess inventory in an effort to create a value strategy specific to the opportunity.
• Manage deliverables specific to meeting the team’s strategic objectives
• Communicate & coordinate with internal departments (Product Managers/Sales Team).
• Complete forms, applications and/or customer requests.
• Performs other related duties as required or assigned.

• Must be able to read, write and speak English, bilingual in French and English would be preferred
• Dependable; Displays Initiative, Self-Motivated
• Results & Goal Oriented
• Customer growth oriented
• Effective Communication skills – written & verbal, internal & external customers
• Strong Problem analysis and problem-solving skills, innovative
• Professional in all manners.
• High-level attention to detail, high level accuracy; reliable results
• High School diploma (required) 
• One to two years of relevant experience or training in customer service or office experience (required)

Job Description

Do you like to win? Do you want a career in an industry that is essential and stable? Keep reading!

We are looking for a dynamic and resourceful Customer Relations Representative to help perform a variety of tasks within our Insurance Agency. They will be assisting clients and making a difference, by performing various service-related tasks, to ensure our customers are in the right spot. A successful Customer Relations Representative will need to be flexible, well-organized and eager to learn, as well as work with a winning team to achieve Agency goals and objectives. We are looking for top prospects who will help to ensure clients are receiving the elevated level of service this Agency is known for.

Main Responsibilities

• Assists clients by applying changes, updates, substitutions, etc. to the policy contract; paying attention to details and taking care to meet the client's needs effectively, while advising and educating in order to ensure the client's complete satisfaction and retention.
• Establish customer relationships and follow up with customers, as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options and ensure clients have access to other team members, for discussions about additional offerings to meet their own unique needs.
• Relying on technical resources and Corporate support to ensure client questions are answered accurately and in a timely manner.

• Appropriate insurance licenses, i.e. OTL, LLQP as required.
• Professionalism, integrity and unwavering attention to detail.
• Ability to multitask.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Resourceful and responsible team member.
• Strong organizational and prioritization abilities.
• Customer service experience required.
• Second language is a plus.

Flexible work from home options available.

Job Description

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

• Responsible for the supervision of the Customer Relations employees in a shift work environment.
• Ensures a strong presence on the gaming floor to deliver exceptional customer service.
• Ensures compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.
• Responsible for fostering a safe and efficient work environment, while maintaining an open door policy.
• Accountable for staff, assisting with hiring, training, evaluations, recognition and development.
• Involved in planning and executing site promotions with the Customer Relations Manager and your strong organizational skills will allow for balancing multiple responsibilities in operational demands and employee engagement.
• Other duties as required.
• Lives the brand

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• A post-secondary diploma in Marketing or a Business related discipline
• A minimum of two (2) years of special events coordinator and/or public relations experience
• A minimum of one (1) year of supervisory experience in the service industry
• Working knowledge of computer application packages, such as MS Office
• The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

SKILLS

• Strong leadership, organizational, interpersonal, analytical, verbal and written communication skills
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

PHYSICAL DEMANDS

• The working conditions are those typically found in an indoor, climate controlled office environment. Will be exposed to casino related factors including but not limited to excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the Casino and/or Hotel areas.

• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Physical Demands:

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions:

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

We are seeking a dedicated Customer Support Representative to join our team. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently. This position offers the opportunity to work in a dynamic environment and make a positive impact on our customers' experience.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Assist customers with product information, troubleshooting, and issue resolution
• Manage and update customer accounts and records
• Collaborate with internal teams to address customer needs and escalate complex issues
• Identify opportunities to improve processes and enhance customer satisfaction

• Excellent communication skills and a passion for helping others
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Previous customer service experience is a plus
• Proficiency in CRM software and Microsoft Office suite

• Competitive salary and benefits package
• Opportunities for growth and career development
• Positive and supportive work environment
• Employee discounts and wellness programs