499 Senior Expert jobs in Canada

Job Description

Description de l'entreprise

Chez Techo-Bloc, nous sommes des entrepreneurs et des innovateurs dans l'âme qui aimons retrousser nos manches, et de faire bouger les choses. Avec 9 usines de fabrication de pointe, plus de 13 centres de distribution et plus de 900 employés répartis sur plus de 20 sites en Amérique du Nord, nous sommes motivés par une croissance audacieuse, la créativité et un engagement envers l'excellence, le tout dans un environnement de travail collaboratif et inclusif.

Veuillez partager un portfolio démontrant votre expertise dans les tunnels de marketing numérique, incluant les stratégies de campagnes et des études de cas portant sur la génération de leads, la conversion et la fidélisation.

Relevant du Responsable des Opérations Marketing, l'Expert en Marketing Numérique sera responsable de la création et de l’exécution de stratégies numériques performantes visant à accroître la visibilité de la marque, la génération de leads, l’acquisition de clients et la croissance du chiffre d’affaires. Vous dirigerez le développement et l’optimisation de programmes payants et organiques sur plusieurs canaux, y compris le SEM, le SEO, le courriel, les réseaux sociaux payants et le marketing de contenu, tout en assurant un suivi, une analyse et un retour sur investissement précis.

Ce poste requiert un spécialiste du marketing très analytique, passionné par l’exploitation des données pour optimiser les stratégies de tunnel complet, améliorer la conversion sur le site web et maximiser la performance des campagnes. Vous collaborerez également avec diverses équipes pour mettre en œuvre des solutions de suivi, optimiser l’expérience utilisateur sur le site et rester à l’avant-garde des tendances du secteur afin de soutenir la croissance continue de Techo-Bloc.

Exécution de la stratégie numérique

• Diriger le développement et la mise en œuvre de stratégies de marketing numérique globales pour accroître la notoriété de la marque, générer des leads, améliorer les conversions et stimuler les ventes via divers canaux en ligne (SEM, SEO, marketing par courriel, réseaux sociaux payants et marketing de contenu).
• Réaliser des études de marché et des analyses concurrentielles afin d’identifier les tendances, opportunités et meilleures pratiques, et recommander des actions concrètes pour optimiser la performance des campagnes.
• Gérer les budgets publicitaires numériques, allouer efficacement les ressources et optimiser les dépenses pour maximiser le ROI et atteindre les objectifs fixés.
• Auditer et mettre à jour Google Analytics 4 (GA4) et le suivi des événements via Google Tag Manager (GTM) pour assurer une collecte de données fiable, un flux de données propre, le suivi des conversions, une attribution précise et un reporting cohérent.
• Créer et gérer des rapports et tableaux de bord (Looker Studio, Excel) pour analyser la performance des campagnes et du site web.

SEO et croissance organique

• Identifier et soutenir les opportunités d’améliorer la visibilité et le trafic organique de Techo-Bloc.
• En collaboration avec les agences, réaliser des audits techniques SEO et mettre en œuvre les correctifs nécessaires (exploration, indexation, balisage schema, etc.).
• Suivre la performance organique via des outils comme Google Search Console, SEMrush ou Ahrefs .

Optimisation du site web et de la conversion

• Collaborer avec l’équipe e-commerce pour identifier des optimisations du site web visant à améliorer l’expérience utilisateur et augmenter les conversions.
• Appuyer les tests A/B et l’optimisation des performances des pages d’atterrissage.

Collaboration transversale et soutien

• Servir de référence en marketing numérique au sein de l’organisation afin d’éclairer les stratégies globales.
• Collaborer avec diverses équipes internes (ventes, création, événements, etc.) pour développer des campagnes marketing intégrées alignées sur les objectifs d’affaires et les besoins des clients.
• Participer à la rédaction des briefs de campagne pour définir le suivi, les objectifs et les indicateurs de performance.

• Expérience avérée de plus de 5 ans dans des rôles en marketing numérique, avec un accent sur l’analyse des données, le développement de stratégies et l’optimisation de campagnes .
• Maîtrise des outils d’analyse de données tels que Google Analytics ou plateformes similaires pour suivre et mesurer la performance numérique.
• Solides compétences analytiques avec la capacité d’interpréter des ensembles de données complexes, d’en tirer des enseignements exploitables et de prendre des décisions éclairées pour optimiser l’efficacité des campagnes et le ROI.
• Excellentes compétences en communication, avec la capacité de présenter des idées et des résultats de manière claire et de collaborer efficacement avec des équipes interfonctionnelles.
• Bilingue : français et anglais (l'anglais est requis pour les opérations aux États-Unis).
• Maîtrise des plateformes et outils de marketing numérique, y compris Google Ads, Facebook Ads Manager, LinkedIn Ads, SEMrush, MOZ ou d’autres outils similaires.
• Capacité démontrée à favoriser une culture d’innovation et d’amélioration continue.
• Capacité à élaborer une stratégie complète de tunnel numérique basée sur les données.
• Se tenir à jour des tendances numériques, des meilleures pratiques en SEO et des évolutions des plateformes analytiques afin de maintenir Techo-Bloc à l’avant-garde du secteur.

Pourquoi joindre Techo-Bloc?

Croissance professionnelle et reconnaissance :  Chez Techo-Bloc, nous sommes des bâtisseurs de carrière. Explorez les opportunités d'avancement grâce à nos parcours professionnels bien définis par département. Votre succès est notre responsabilité partagée, soutenu par une culture qui valorise vos contributions uniques.

Des récompenses basées sur les performances :  Faites l'expérience de l'impact direct de vos efforts grâce à des primes compétitives basées sur les performances. Rejoignez une équipe passionnée et motivée qui collabore de manière transparente pour obtenir des résultats remarquables.

Stabilité financière :  Nous avons connu une croissance constante, reflétant notre solide santé financière et notre expansion géographique continue à travers l’Amérique du Nord.

Culture d'entreprise collaborative :  Abandonnez les silos et rejoignez-nous pour stimuler l'innovation et l'excellence ensemble. Nous nous soutenons mutuellement et nous nous soucions du succès de chacun ! Venez découvrir une culture dynamique évaluée avec des notes de cinq étoiles par la plupart de nos employés. Laissez les égos à la porte alors que nous participons à des activités telles que des sessions de remue-méninges, des barbecues animés et des festivités qui favorisent un fort sentiment de communauté et d’appartenance.

Avantages et bénéfices :

• Assurances collectives & REER avec contribution de l'employeur
• Télémédecine 24/7 & Programme d'aide aux employés (PAE)
• Développement du leadership et coaching à l’interne
• Programmes de formation et de développement
• Rabais sur les produits de Techo-Bloc
• Événements de reconnaissance pour employés
• Cuisines remplies de collations saines
• Articles promotionnels de la marque Techo-Bloc
• Stationnement gratuit
• Bonus de référencement considérables
• Cours d'anglais et de français disponibles au besoin

Job Description

At Arise Talent Hub, we proudly connect top-tier talent and service providers with our trusted clients. We're currently seeking a detail-oriented and innovative SolidWorks Expert – Design for one of our valued clients. This is an exciting opportunity to contribute to high-quality product development and bring creative design solutions to life within a collaborative, team-driven environment.

Job Summary:

SolidWorks Expert will play a key role in designing 3D models, assemblies, and product prototypes using SolidWorks software. This role requires a deep understanding of SolidWorks, mechanical design principles, and a strong ability to transform conceptual ideas into detailed, manufacturable designs. The ideal candidate will have advanced experience in using SolidWorks for product design, engineering analysis, and documentation.

Key Responsibilities:

• Create, modify, and optimize 3D models and 2D drawings using SolidWorks
• Design mechanical components, assemblies, and systems that meet project specifications and quality standards
• Work closely with engineering, manufacturing, and product teams to ensure design feasibility and manufacturability
• Perform design calculations and simulations (e.g., stress, thermal, motion) to ensure design integrity
• Develop product specifications, detailed drawings, and documentation for production
• Assist with the preparation of prototypes and coordinate testing and validation of designs
• Analyze and resolve design issues, proposing innovative solutions
• Ensure compliance with industry standards, codes, and best practices
• Stay current with SolidWorks updates, tools, and design trends

Requirements:

• Bachelor’s degree in Mechanical Engineering, Industrial Design, or a related field
• Minimum of 5 years of experience using SolidWorks for product design and development
• Proficient in creating detailed 3D models, assemblies, and technical drawings
• Solid understanding of mechanical design principles and engineering fundamentals
• Experience with simulation tools (e.g., FEA, motion analysis) within SolidWorks
• Ability to troubleshoot design problems and develop effective solutions
• Strong attention to detail and high-level accuracy in design
• Excellent communication skills and ability to work collaboratively in cross-functional teams
• Strong organizational skills and ability to manage multiple projects simultaneously

Preferred Qualifications:

• SolidWorks Certification (e.g., CSWP or CSWE)
• Experience with product lifecycle management (PLM) tools and other design software
• Knowledge of materials, manufacturing processes, and industry standards
• Familiarity with CAD CAM systems and integration with CNC machining

Benefits:

• Competitive hourly wage
• Opportunities for overtime
• Career advancement
• Supportive work environment
• On-the-job training

Stay connected with us!

Follow us on LinkedIn for more job opportunities and updates:

Job Types: Full-time, Permanent

Pay: $40.00-$45.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Job Description

Salary: $50,000-$150,000

Overview:

Kuby Renewable Energy Ltd is an Edmonton-based solar PV contracting company, with offices in Kamloops, BC, Calgary, AB and Lethbridge. Kuby Energy services Western and Northern Canada, providing full-service residential and commercial solar power and energy storage solutions. In this rapidly growing industry, Kuby is looking for someone with a strong desire to grow with us as a company and facilitate clean energy solutions across Canada.

Position Summary:

As Solar PV Expert you will be responsible for driving sales growth, building strong customer relationships, and meeting sales targets. You will play a crucial role in identifying new business opportunities, nurturing leads, and closing deals. The ideal candidate is a self-starter with excellent communication and interpersonal skills, a passion for sales, and a proven track record of achieving sales goals.

Responsibilities:

• Identify and generate new sales opportunities through prospecting, lead qualification, and networking.

• Build and maintain relationships with new and existing customers to understand their needs and provide tailored solutions.

• Conduct product demonstrations and presentations to showcase the features, benefits, and value of our products/services.

• Collaborate with the sales team to develop and implement effective sales strategies and tactics.

• Meet and exceed sales targets, including revenue goals, product/service quotas, and customer acquisition objectives.

• Develop and maintain a strong sales pipeline, accurately forecasting sales and reporting on sales activities.

• Negotiate and close sales contracts, ensuring customer satisfaction and long-term business relationships.

• Continuously build product knowledge and stay updated on industry trends and competitor activities.

• Provide exceptional customer service and support throughout the sales process and beyond.

• Collaborate with cross-functional teams, including marketing and customer service, to deliver a seamless customer experience.

• Attend industry events, trade shows, and networking opportunities to expand business reach and stay connected to potential customers.

Qualifications:

• Proven sales experience 2+ years in a target-driven environment

• Demonstrated success in meeting and exceeding sales targets and quotas.

• Excellent communication, negotiation, and interpersonal skills.

• Strong presentation skills with the ability to engage and influence potential customers.

• Self-motivated and driven, with the ability to work independently and as part of a team.

• Proficiency in using CRM systems and sales tools to manage and track sales activities.

• Ability to adapt quickly to changing priorities and thrive in a fast-paced environment.

• Results-oriented mindset with a focus on delivering exceptional customer service and achieving sales goals.

• Knowledge of the Electricity and/or renewable energy and its market dynamics is a plus.

• Must possess a valid driver's license

Benefits

• Competitive commission

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision plans.

• Opportunity for career advancement.

• Company Events.

At Kuby Renewable Energy Ltd., we are dedicated to a workplace that values diversity in all forms. We believe a diverse and inclusive environment leads to innovation and creativity for our employees and customers. We are committed to providing equal opportunities to all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, age, nation of origin, disability, and any other characteristic protected by laws. Our hiring decisions are based solely on qualifications, skills, and merit. We are committed to building a workplace that embraces diversity and that creates a welcoming and respectful environment for all.

Job Description

Company Description

At Techo-Bloc, we’re entrepreneurial innovators who take pride in rolling up our sleeves and making things happen. With 9 cutting-edge manufacturing facilities, 13+ distribution centers, and over 900 employees across 20+ North American locations, we’re driven by bold growth, creativity, and a commitment to excellence—all within a collaborative and inclusive work environment.

Please share a portfolio showcasing your expertise in digital marketing funnels, including campaign strategies and case studies on lead generation, conversion, and retention. 

Reporting to the Marketing Operations Manager, the Digital Marketing Expert will be responsible for building and executing high-performing digital marketing strategies that drive brand visibility, lead generation, customer acquisition, and revenue growth. You will lead the development and optimization of paid and organic programs across multiple channels, including SEM, SEO, email, paid social, and content marketing, while ensuring accurate tracking, reporting, and ROI analysis. 

This role requires a highly analytical marketer who is passionate about leveraging data to optimize full-funnel strategies, improve website conversion, and maximize campaign performance. You will also collaborate cross-functionally to implement tracking solutions, optimize website experiences, and stay ahead of industry trends to fuel continuous growth for Techo-Bloc. 

Digital Strategy Execution 

• Lead the development and execution of comprehensive digital marketing strategies to enhance brand awareness, lead generation, conversions and drive sales across various online channels including SEM, SEO, email marketing, paid social, and content marketing. 
• Conduct market research and competitor analysis to identify trends, opportunities, and best practices in the digital landscape, and recommend actionable insights to optimize campaign performance. 
• Manage digital advertising budgets, allocate resources effectively, and optimize campaign spending to maximize ROI and achieve targeted goals. 
• Audit and update Google Analytics 4 (GA4) and event tracking via Google Tag Manager (GTM) to ensure proper data collection, clean data flows, conversion tracking, accurate attribution and reporting. 
• Create and manage reports and dashboards (Looker Studio, Excel) to analyze campaign and website performance. 

SEO & Organic Growth 

• Identify and support opportunities to grow Techo-Bloc’s organic visibility and traffic. 
• In collaboration with an external agency, perform technical SEO audits and implement fixes (crawlability, indexing, schema markup, etc.). 
• Monitor organic search performance using tools like Google Search Console, SEMrush, or Ahrefs . 

Website & Conversion Optimization 

• Collaborate with the e-Commerce team to identify website optimizations that improve user experience and increase conversions. 
• Support A/B testing and landing page performance improvements. 

Cross-Functional Collaboration & Support 

• Serve as a digital subject matter expert across the organization to inform broader strategies. 
• Collaborate cross-functionally with internal teams including Sales, Creative, Events, etc. to develop integrated marketing campaigns aligned with business objectives and customer needs. 
• Collaborate on campaign briefs to define tracking, goals, and reporting benchmarks. 

• Proven track record of 5+ years of experience in digital marketing roles with a focus on data analytics, strategy development, and campaign optimization.  
• Expert level use of data analytics tools such as Google Analytics or similar platforms to track and measure digital marketing performance.  
• Strong analytical skills with the ability to interpret complex data sets, derive actionable insights, and make data-driven decisions to optimize campaign effectiveness and ROI.  
• Bilingual: French and English (English required for U.S. operations)
• Proficiency in digital marketing platforms and tools including Google Ads, Facebook Ads Manager, LinkedIn Ads, SEMrush, MOZ, or similar tools.  
• Demonstrated ability to foster a culture of innovation and continuous improvement. 
• Ability to build a full digital funnel strategy based on data.  
• Stay up to date on digital trends, SEO best practices, and analytics platform changes to keep Techo-Bloc ahead of the curve. 

Why work for us?

Career Growth and Recognition : At Techo-Bloc, we're career builders. Explore advancement opportunities through our well-defined career paths by department. Your success is our shared responsibility, supported by a culture that values your unique contributions.

Performance-Driven Rewards:  Experience the direct impact of your efforts with competitive performance-based bonuses. Join a passionate, driven team that collaborates seamlessly to achieve remarkable results.

Collaborative Company Culture:  Ditch the silos and join us in driving innovation and excellence together. We support and care about each other’s success! Experience a vibrant culture with 5-star ratings from most of our employees. Leave egos at the door as we engage in activities like brainstorming sessions, lively BBQs, and festive parties, fostering a strong sense of community and belonging.

Perks and Benefits:

• RRSP with employer contribution
• 24/7 telemedicine & Employee Assistance Program (EAP)
• Inhouse leadership development and coaching
• Training & Development Programs
• Flexible work arrangements
• Considerable referral bonuses
• Discounts on Techo-Bloc’s products
• Healthy snack-filled kitchens
• Techo-Bloc branded swag
• Free parking
• Employee Recognition Events
• English and French courses available as needed

Job Description

Salary: $50,000-$150,000

Job Title:
Solar PV Expert

Reports to:
Sales Supervisor

Location: Kamloops, BC

Overview:

Kuby Renewable Energy Ltd is an Edmonton-based solar PV contracting company, with offices in Kamloops, BC, Calgary, AB and Lethbridge. Kuby Energy services Western and Northern Canada, providing full-service residential and commercial solar power and energy storage solutions. In this rapidly growing industry, Kuby is looking for someone with a strong desire to grow with us as a company and facilitate clean energy solutions across Canada.

Position Summary:

As Solar PV Expert you will be responsible for driving sales growth, building strong customer relationships, and meeting sales targets. You will play a crucial role in identifying new business opportunities, nurturing leads, and closing deals. The ideal candidate is a self-starter with excellent communication and interpersonal skills, a passion for sales, and a proven track record of achieving sales goals.

Responsibilities:

• Identify and generate new sales opportunities through prospecting, lead qualification, and networking.

• Build and maintain relationships with new and existing customers to understand their needs and provide tailored solutions.

• Conduct product demonstrations and presentations to showcase the features, benefits, and value of our products/services.

• Collaborate with the sales team to develop and implement effective sales strategies and tactics.

• Meet and exceed sales targets, including revenue goals, product/service quotas, and customer acquisition objectives.

• Develop and maintain a strong sales pipeline, accurately forecasting sales and
  reporting on sales activities.

• Negotiate and close sales contracts, ensuring customer satisfaction and long-term business relationships.

• Continuously build product knowledge and stay updated on industry trends and competitor activities.

• Provide exceptional customer service and support throughout the sales process and beyond.

• Collaborate with cross-functional teams, including marketing and customer service, to deliver a seamless customer experience.

• Attend industry events, trade shows, and networking opportunities to expand business reach and stay connected to potential customers.

Qualifications:

• Proven sales experience 2+ years in a target-driven environment

• Demonstrated success in meeting and exceeding sales targets and quotas.

• Excellent communication, negotiation, and interpersonal skills.

• Strong presentation skills with the ability to engage and influence potential customers.

• Self-motivated and driven, with the ability to work independently and as part of a team.

• Proficiency in using CRM systems and sales tools to manage and track sales activities.

• Ability to adapt quickly to changing priorities and thrive in a fast-paced environment.

• Results-oriented mindset with a focus on delivering exceptional customer service and achieving sales goals.

• Knowledge of the Electricity and/or renewable energy and its market dynamics is a plus.

• Must possess a valid driver's license

Benefits

• Competitive commission

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision plans.

• Opportunity for career advancement.

• Company Events.

At Kuby Renewable Energy Ltd., we are dedicated to a workplace that values diversity in all forms. We believe a diverse and inclusive environment leads to innovation and creativity for our employees and customers. We are committed to providing equal opportunities to all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, age, nation of origin, disability, and any other characteristic protected by laws. Our hiring decisions are based solely on qualifications, skills, and merit. We are committed to building a workplace that embraces diversity and that creates a welcoming and respectful environment for all.

Job Description

Become a Customer Support Expert for brands you love!

Remarkable AI Experts are freelance customer support agents who help companies provide the best support for their customers through social channels (Facebook, Instagram, TikTok & Twitter) and email.

About the job

Are you looking to earn additional income? Chatdesk Experts are freelance customer support agents who help companies provide the best support for their customers through social channels (Facebook, Instagram, TikTok & Twitter) and email. Chatdesk offers flexible, part-time opportunities that allow you to create your own schedule and have the opportunity to work from anywhere! Best part? You’ll never have to speak on the phone!

These days, everyone’s looking for their next side hustle. Whether you’re a stay-at-home parent, college student, or even employed full-time; this job is perfect for you! High quality performance will lead to even more opportunities with various brands.

Who we are

Bad customer support is the worst. Chatdesk helps e-commerce brands attract, support, and retain customers with exceptional service across social, email, chat, and SMS. Our CX Experts utilize our cutting-edge software that provides AI support to streamline their work. 

We're always looking for talented individuals who are ready to make a difference. If you're passionate about improving customer experience, come join us!
 

Benefits of Being an Expert

• Choose your own schedule
• Work from anywhere
• Support your favorite brands
• Unlimited earning potential

Key Responsibilities

• Represent your favorite brands on social media and other platforms
• Respond timely and accurately to emails and social media messages
• Provide a meaningful and engaging experience with every interaction
• Resolve customer requests with care and professionalism

Basic Qualifications

• No prior customer service experience required! (No, really, we mean it!)
• Must have laptop/computer with internet access
• High proficiency in English grammar and punctuation
• Professional fluency in other languages is a PLUS!

You’re an IDEAL fit if you are…

• Eager to take on new opportunities and thrive on challenges
• Adept at addressing customer concerns with a professional and prompt touch
• Fueled by a passion for helping people find solutions
• Great at problem-solving and thinking critically 
• Fluent in multiple languages, including but not limited to French, Italian, Spanish and Chinese (*not required*)

More Information

For more information, please visit our Remarkable AI Expert page here.

#LI-remote

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Job Description

Challenger Motor Freight Inc. is an equal opportunity employer committed to creating a diverse and inclusive workplace. We strongly encourage applications from all qualified candidates, including women, members of visible minorities, persons with disabilities, and aboriginal peoples. If you require any accommodations at any stage of the recruitment process, please don’t hesitate to reach out to us at We are dedicated to ensuring an accessible and supportive experience for every applicant.Envision :Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose – to keep us on the leading edge in safety, technology, and analysis.

It’s not by chance that Challenger is a leading North American freight transportation company. In 40 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company.

We win as a team when we work as a team, and succeed when our employees succeed. We want people who are resilient, team-oriented, and driven because we are laser focused on meeting commitments to our People, Customer, and Profit. If you’re looking to work for a dynamic, fast-paced, progressive organization then apply with us. We offer the following in our search for engaged employees looking to become part of a successful team:

• A continuous learning environment that develops your individual career goals
• A continuous improvement environment where all ideas are explored
• Engaged coaches and mentors who will provide guidance but also allow autonomy
• Team atmosphere
• Competitive and comprehensive total rewards package including company paid group benefits and company sponsored retirement savings plan
• Support of professional memberships and certifications
• Standard office hours; Monday to Friday from approximately 8:00am to 5:00pm

• Support the entire lifecycle of specific projects, ranging from strategic planning initiatives to tactical activities.
• Develop, manage and control project schedules by updating and communicating timelines with the working team.
• Follow up on outstanding tasks, manage/mitigate risks in the project escalating issues if and when necessary.
• Leveraging ‘Stage-Gate’ approach to projects where applicable.
• Schedule meetings with internal groups and external vendors as needed.
• Facilitate meetings, document the minutes of the discussion, communicate in a timely manner, and follow up on actions for completeness prior to the next meeting.
• Assist in establishing a Project Charter for the specified project, defining the project's goals, objectives, risks, assumptions, staffing levels, roles and responsibilities, work breakdown structure, milestones, and deliverables.
• Document project requirements and scope, project resources, and monitor the efforts of project team members.
• Efficient delivery of project deliverables, effective quality control, clear communication of expectations to stakeholders and upward reporting to senior management.
• Conduct project postmortems to identify areas for improvement; make recommendations based on findings.
• Closely monitor the efforts and billing of third-party workers such as consultants, contractors, and other specialists.
• Conduct cost-benefit analyses, risk analyses, and ROI calculations to determine project feasibility.
• Promote and use the Software Requirement Specification (SRS) for relevant projects.
• Perform other duties as required

• Conduct interviews with business users to understand their situation and potential needs
• Analyze user feedback to define the problem that needs to be solved
• Create ideas to solve the identified problems and solicit user feedback on potential solutions
• Based on user feedback create solutions that can be tested with the end user until a user and business approved solution is created
• Act as the primary contact between business end users and product developers
• Investigate IT errors in consultation with programmers to test modifications and develop solutions prior to moving to production
• Partner with IT peers and team to provide training and assistance to business users including helping them understand the who, what, where, why, how and when functions and/or systems are not performing as expected
• Coordinate with project managers and change management teams on a variety of corporate projects that require IT solutions
• Develop and maintain process documentation for new system or product implementations
• Provide application support for business end users (including TMW)

• Process Mining/ Process Mapping
• Project management
• Change management.
• SQL & Data Management
• Process Standardization
• Six Sigma Practices
• Perform other duties as required

• University or Community College education in Tech relevant major
• 1-2 years of related experience (including experience in an analytical or process-oriented position, or experience in a technical helpdesk position)
• ERP implementation experience is an asset
• SQL database querying and configuration is an asset
• Project Management Professional (PMP) and/or Disciplined Agile Scrum Certification may be advantageous
• Transportation experience / knowledge or a strong interest in network / capacity optimization may be beneficial.
• Scrum master experience may be advantageous
• Advanced Microsoft Office skills, in-depth knowledge of Excel required.
• Knowledge of Smartsheet required.

• Time management skills: ability to prioritize and comfortable handling competing priorities.
• Strong attention to detail.
• Strong interpersonal and learning skills
• Able to be resourceful and seek out answers via learning forums and Google
• Highly developed written and verbal communication skills, with the potential interest to prepare and deliver presentations
• Ability to apply critical thinking and problem solving
• Ability to translate client requirements or Use cases to actual working solutions

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