590 Senior Operations Leader jobs in Canada
Customer Operations Leader
Edmonton, Alberta
Indigo Books & Music Inc.
Posted 1 day ago
Job Viewed
Job Description
**Company Description**
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning…
We play by the following rules:
- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate
**Job Description**
The Customer Operations Leader is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo’s customer service model and on suggesting and selling Indigo’s products, promotions, and programs to our customers. They ensure our customers have a frictionless experience of the store’s omni and payment operations. Responsible for inventory operations in the store. They help influence a store culture that promotes employee engagement, growth, and development.
WHAT YOU'LL DO:
Functional
- Coach and provide feedback to CERs on providing excellent customer service and to suggest and sell Indigo’s products, promotions, and programs
- Lead execution of activities to support strategic priorities, sales goals, and profitability targets
- Act as an advocate for the customer by placing them at the forefront of all decision-making processes
- Proactively identify and anticipate customer expectations and needs
- Consistently identify areas for improvement, diagnose issues and work to resolve them
- Lead execution of omni-sales program activities and ensure technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
- Support new technology and digital rollouts and adoption through readiness activities, training, coaching, and feedback
- Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
- Support execution of experiential, marketing, and community elements of customer experience including national and store-level author and kids events, store-level customer initiatives, and Indigo Love of Reading drives
- Execute inventory management processes and lead returns to ensure smooth and profitable omni customer experience
- Open and close store as well as responsibility for managing sales floor
- Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority
People
- Support the building of strong teams by participating in hiring activities, training new hires, and cross-training existing team
- Support development of talent by providing feedback on team performance to managers
- Collaborate with others to drive flexible and just in time solutions
- Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
- Help others see the impacts of their efforts and proactively engage other functions to receive input
- Encourage others to freely share their point of view and be open to feedback
Cultural
- Model Indigo’s beliefs and convey a positive image in everything you do
- Celebrate diversity of thought and have an open mindset
- Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
- Embrace, champion, and influence change through your team and/or the organization
**Qualifications**
WHO YOU ARE:
- 1-2 years of experience in a customer service, merchandising or operations role
- Demonstrated commitment to creating an exceptional employee and customer experience
- Experience leading others
- Knowledge of provincial health and safety standards
- Performance orientated
- Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
- Ability to prioritize, plan and execute while being agile
- Ability to be mobile on the sales floor for extended periods of time
- Availability to work a flexible schedule, including evenings, weekends, and holidays
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Bilingualism (French/English) is required for all positions in Québec
**Additional Information**
At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at if you require an accommodation at any time during the recruitment process.
**WELCOME HOME**
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning…
We play by the following rules:
- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate
**Job Description**
The Customer Operations Leader is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo’s customer service model and on suggesting and selling Indigo’s products, promotions, and programs to our customers. They ensure our customers have a frictionless experience of the store’s omni and payment operations. Responsible for inventory operations in the store. They help influence a store culture that promotes employee engagement, growth, and development.
WHAT YOU'LL DO:
Functional
- Coach and provide feedback to CERs on providing excellent customer service and to suggest and sell Indigo’s products, promotions, and programs
- Lead execution of activities to support strategic priorities, sales goals, and profitability targets
- Act as an advocate for the customer by placing them at the forefront of all decision-making processes
- Proactively identify and anticipate customer expectations and needs
- Consistently identify areas for improvement, diagnose issues and work to resolve them
- Lead execution of omni-sales program activities and ensure technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
- Support new technology and digital rollouts and adoption through readiness activities, training, coaching, and feedback
- Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
- Support execution of experiential, marketing, and community elements of customer experience including national and store-level author and kids events, store-level customer initiatives, and Indigo Love of Reading drives
- Execute inventory management processes and lead returns to ensure smooth and profitable omni customer experience
- Open and close store as well as responsibility for managing sales floor
- Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority
People
- Support the building of strong teams by participating in hiring activities, training new hires, and cross-training existing team
- Support development of talent by providing feedback on team performance to managers
- Collaborate with others to drive flexible and just in time solutions
- Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
- Help others see the impacts of their efforts and proactively engage other functions to receive input
- Encourage others to freely share their point of view and be open to feedback
Cultural
- Model Indigo’s beliefs and convey a positive image in everything you do
- Celebrate diversity of thought and have an open mindset
- Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
- Embrace, champion, and influence change through your team and/or the organization
**Qualifications**
WHO YOU ARE:
- 1-2 years of experience in a customer service, merchandising or operations role
- Demonstrated commitment to creating an exceptional employee and customer experience
- Experience leading others
- Knowledge of provincial health and safety standards
- Performance orientated
- Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
- Ability to prioritize, plan and execute while being agile
- Ability to be mobile on the sales floor for extended periods of time
- Availability to work a flexible schedule, including evenings, weekends, and holidays
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Bilingualism (French/English) is required for all positions in Québec
**Additional Information**
At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at if you require an accommodation at any time during the recruitment process.
**WELCOME HOME**
This advertiser has chosen not to accept applicants from your region.
0
Leader, Operations
Dorval, Quebec
Bombardier
Posted 5 days ago
Job Viewed
Job Description
_When applicable, Bombardier promotes flexible and hybrid work policies._
**Why join us?**
At Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
**What are your contributions to the team?**
+ Work on the day shift from Monday to Friday.
+ Plan and supervise the activities and management of a team of approximately 25 unionized employees.
+ Be responsible for the operational processes of your sector by achieving and monitoring the production objectives.
+ Plan the daily operations of his sector and follow up on them.
+ Report and analyze various indicators related to productivity, quality, health and safety, absenteeism, etc.
+ Resolve problems in an efficient and timely manner.
+ Maintain communication with other departments for any issue related to his sector.
+ Ensure continuous improvement through the use of operational excellence concepts and the problem solving process.
+ Ensure the training of its employees, evaluate their performance and their progress.
+ Promote a work environment based on teamwork and open communication.
**How to thrive in this role?**
+ You have a college or university degree in aeronautics, engineering, operations management or a related field.
+ You have at least five (5) years of experience in a supervisory role in a unionized manufacturing environment.
+ You have strong planning and organizational skills to ensure results are achieved.
+ You demonstrate managerial courage when managing personnel.
+ You are available, flexible and motivated by a stimulating and changing environment.
+ You have excellent communication and leadership skills.
+ You are bilingual.
**Now that you can see yourself in this role, apply and join the Bombardier Team!**
Please note: You don't need _all_ the skills, knowledge, and experience listed to apply for this position. We're not looking for the perfect candidate, we're looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
**Job** Leader, Operations
**Primary Location** Dorval Plant 3
**Organization** Aerospace Canada
**Shift** Night job
**Employee Status** Non-Employee
**Requisition** 9343 Leader, Operations
**Why join us?**
At Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
**What are your contributions to the team?**
+ Work on the day shift from Monday to Friday.
+ Plan and supervise the activities and management of a team of approximately 25 unionized employees.
+ Be responsible for the operational processes of your sector by achieving and monitoring the production objectives.
+ Plan the daily operations of his sector and follow up on them.
+ Report and analyze various indicators related to productivity, quality, health and safety, absenteeism, etc.
+ Resolve problems in an efficient and timely manner.
+ Maintain communication with other departments for any issue related to his sector.
+ Ensure continuous improvement through the use of operational excellence concepts and the problem solving process.
+ Ensure the training of its employees, evaluate their performance and their progress.
+ Promote a work environment based on teamwork and open communication.
**How to thrive in this role?**
+ You have a college or university degree in aeronautics, engineering, operations management or a related field.
+ You have at least five (5) years of experience in a supervisory role in a unionized manufacturing environment.
+ You have strong planning and organizational skills to ensure results are achieved.
+ You demonstrate managerial courage when managing personnel.
+ You are available, flexible and motivated by a stimulating and changing environment.
+ You have excellent communication and leadership skills.
+ You are bilingual.
**Now that you can see yourself in this role, apply and join the Bombardier Team!**
Please note: You don't need _all_ the skills, knowledge, and experience listed to apply for this position. We're not looking for the perfect candidate, we're looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
**Job** Leader, Operations
**Primary Location** Dorval Plant 3
**Organization** Aerospace Canada
**Shift** Night job
**Employee Status** Non-Employee
**Requisition** 9343 Leader, Operations
This advertiser has chosen not to accept applicants from your region.
1
Leader, Operations
Dorval, Quebec
Bombardier
Posted 21 days ago
Job Viewed
Job Description
_When applicable, Bombardier promotes flexible and hybrid work policies._
**Why join us?**
At Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
**Bombardier's Benefits Program**
With our employees' well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
+ Insurance plans ( _Dental, medical, life insurance, disability, and more)_
+ Competitive base salary
+ Retirement savings plan
+ Employee Assistance Program
+ Tele Health Program
**What are your contributions to the team?**
As a Leader, Operations at Bombardier, reporting to the Operations Director, you are responsible for managing unionized employees. Your role requires acting as a coach and a communicator.
+ Plan and supervise the activities and management of a team of approximately 25 unionized employees.
+ Be responsible for the operational processes of your sector by achieving and monitoring the production objectives.
+ Manage the budgets of your group and ensure the quality of the product.
+ Plan the daily operations of your sector and follow up on them.
+ Report and analyze various indicators related to productivity, quality, health and safety, absenteeism, etc.
+ Resolve problems in an efficient and timely manner.
+ Maintain communication with other departments for any issues related to your sector.
+ Ensure continuous improvement using operational excellence concepts and the problem-solving process.
+ Ensure the training of your employees, evaluate their performance and their progress.
+ Promote a work environment based on teamwork and open communication.
+ Exercise your leadership while respecting the vision and values of Bombardier.
+ Coach your team to develop their talent in the organization.
**How to thrive in this role? Skills, knowledge & experience:**
+ You have a diploma in operations, production, or engineering management or a related field (aeronautics an asset).
+ You have 3-5 years of experience in a supervisory role in a unionized manufacturing environment.
+ You have strong planning and organizational skills to ensure results are achieved.
+ You demonstrate managerial courage when managing personnel.
+ You have interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments.
+ You are motivated by a stimulating and fast changing environment.
+ You are proficient in French (English an asset).
+ You are flexible to work different shifts if required.
Please note: You don't need all the skills, knowledge, and experience listed for this position! We're not looking for the perfect candidate, we're looking for great talent and resourcefulness.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
**Job** Leader, Operations
**Primary Location** Administrative Centre (CA)
**Organization** Aerospace Canada
**Shift**
**Employee Status** Regular
**Requisition** 2120 Leader, Operations
**Why join us?**
At Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
**Bombardier's Benefits Program**
With our employees' well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
+ Insurance plans ( _Dental, medical, life insurance, disability, and more)_
+ Competitive base salary
+ Retirement savings plan
+ Employee Assistance Program
+ Tele Health Program
**What are your contributions to the team?**
As a Leader, Operations at Bombardier, reporting to the Operations Director, you are responsible for managing unionized employees. Your role requires acting as a coach and a communicator.
+ Plan and supervise the activities and management of a team of approximately 25 unionized employees.
+ Be responsible for the operational processes of your sector by achieving and monitoring the production objectives.
+ Manage the budgets of your group and ensure the quality of the product.
+ Plan the daily operations of your sector and follow up on them.
+ Report and analyze various indicators related to productivity, quality, health and safety, absenteeism, etc.
+ Resolve problems in an efficient and timely manner.
+ Maintain communication with other departments for any issues related to your sector.
+ Ensure continuous improvement using operational excellence concepts and the problem-solving process.
+ Ensure the training of your employees, evaluate their performance and their progress.
+ Promote a work environment based on teamwork and open communication.
+ Exercise your leadership while respecting the vision and values of Bombardier.
+ Coach your team to develop their talent in the organization.
**How to thrive in this role? Skills, knowledge & experience:**
+ You have a diploma in operations, production, or engineering management or a related field (aeronautics an asset).
+ You have 3-5 years of experience in a supervisory role in a unionized manufacturing environment.
+ You have strong planning and organizational skills to ensure results are achieved.
+ You demonstrate managerial courage when managing personnel.
+ You have interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments.
+ You are motivated by a stimulating and fast changing environment.
+ You are proficient in French (English an asset).
+ You are flexible to work different shifts if required.
Please note: You don't need all the skills, knowledge, and experience listed for this position! We're not looking for the perfect candidate, we're looking for great talent and resourcefulness.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
**Job** Leader, Operations
**Primary Location** Administrative Centre (CA)
**Organization** Aerospace Canada
**Shift**
**Employee Status** Regular
**Requisition** 2120 Leader, Operations
This advertiser has chosen not to accept applicants from your region.
2
Leader, Operations (Weekend)
Dorval, Quebec
Bombardier
Posted 21 days ago
Job Viewed
Job Description
_When applicable, Bombardier promotes flexible and hybrid work policies._
**Why join us?**
At Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
**Bombardier's Benefits Program**
With our employees' well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
+ Insurance plans _(Dental, medical, life insurance, disability, and more)_
+ Competitive base salary
+ Retirement savings plan
+ Employee Assistance Program
+ Tele Health Program
**What are your contributions to the team?**
+ Work on the weekend shift, 12 hours per day, from Friday to Sunday.
+ Plan and supervise the activities and management of a team of approximately 25 unionized employees.
+ Be responsible for the operational processes by achieving and monitoring the objectives.
+ Plan the daily operations and follow up on them.
+ Adhere to the management system by reporting and analyzing various indicators related to productivity, quality, health and safety, absenteeism, etc.
+ Resolve problems in an efficient and timely manner.
+ Maintain communication with other departments for any issue related to his sector.
+ Ensure continuous improvement using operational excellence concepts and the problem-solving process.
+ Ensure the training of its employees, evaluate their performance and their progress.
+ Promote a work environment based on engagement, teamwork, and open communication.
**How to thrive in this role? Skills, knowledge & experience :**
+ You have a college or university degree in aeronautics, engineering, operations management or a related field.
+ You have at least five (5) years of experience in a supervisory role in a unionized manufacturing environment.
+ You have strong planning and organizational skills to ensure results are achieved.
+ You demonstrate managerial courage when managing personnel.
+ You are available, flexible and motivated by a stimulating and changing environment.
+ You have excellent communication and leadership skills.
+ You are bilingual.
**Now that you can see yourself in this role, apply and join the Bombardier Team!**
Please note: You don't need _all_ the skills, knowledge, and experience listed to apply for this position. We're not looking for the perfect candidate, we're looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
**Job** Leader, Operations (Weekend)
**Primary Location** Dorval Plant 3
**Organization** Aerospace Canada
**Shift**
**Employee Status** Regular
**Requisition** 9156 Leader, Operations (Weekend)
**Why join us?**
At Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
**Bombardier's Benefits Program**
With our employees' well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
+ Insurance plans _(Dental, medical, life insurance, disability, and more)_
+ Competitive base salary
+ Retirement savings plan
+ Employee Assistance Program
+ Tele Health Program
**What are your contributions to the team?**
+ Work on the weekend shift, 12 hours per day, from Friday to Sunday.
+ Plan and supervise the activities and management of a team of approximately 25 unionized employees.
+ Be responsible for the operational processes by achieving and monitoring the objectives.
+ Plan the daily operations and follow up on them.
+ Adhere to the management system by reporting and analyzing various indicators related to productivity, quality, health and safety, absenteeism, etc.
+ Resolve problems in an efficient and timely manner.
+ Maintain communication with other departments for any issue related to his sector.
+ Ensure continuous improvement using operational excellence concepts and the problem-solving process.
+ Ensure the training of its employees, evaluate their performance and their progress.
+ Promote a work environment based on engagement, teamwork, and open communication.
**How to thrive in this role? Skills, knowledge & experience :**
+ You have a college or university degree in aeronautics, engineering, operations management or a related field.
+ You have at least five (5) years of experience in a supervisory role in a unionized manufacturing environment.
+ You have strong planning and organizational skills to ensure results are achieved.
+ You demonstrate managerial courage when managing personnel.
+ You are available, flexible and motivated by a stimulating and changing environment.
+ You have excellent communication and leadership skills.
+ You are bilingual.
**Now that you can see yourself in this role, apply and join the Bombardier Team!**
Please note: You don't need _all_ the skills, knowledge, and experience listed to apply for this position. We're not looking for the perfect candidate, we're looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
**Job** Leader, Operations (Weekend)
**Primary Location** Dorval Plant 3
**Organization** Aerospace Canada
**Shift**
**Employee Status** Regular
**Requisition** 9156 Leader, Operations (Weekend)
This advertiser has chosen not to accept applicants from your region.
3
Leader, Operations (weekend)
Dorval, Quebec
Bombardier
Posted 21 days ago
Job Viewed
Job Description
_When applicable, Bombardier promotes flexible and hybrid work policies._
**Why join us?**
At Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
**Bombardier's Benefits Program**
With our employees' well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
+ Insurance plans _(Dental, medical, life insurance, disability, and more)_
+ Competitive base salary
+ Retirement savings plan
+ Employee Assistance Program
+ Tele Health Program
**What are your contributions to the team?**
As a Leader, Operations at Bombardier, reporting to the Operations Director, you are responsible for managing unionized employees. Your role requires acting as a coach and a communicator.
+ Plan and supervise the activities and management of a team of approximately 25 unionized employees on the weekend shift, 12 hours for 3 days, Friday to Sunday.
+ Be responsible for the operational processes by achieving and monitoring the objectives.
+ Plan the daily operations and follow up on them.
+ Adhere to the management system by reporting and analyzing various indicators related to productivity, quality, health and safety, absenteeism, etc.
+ Resolve problems in an efficient and timely manner.
+ Maintain communication with other departments for any issue related to his sector.
+ Ensure continuous improvement using operational excellence concepts and the problem-solving process.
+ Ensure the training of its employees, evaluate their performance and their progress.
+ Promote a work environment based on engagement, teamwork, and open communication.
**How to thrive in this role? Skills, knowledge & experience :**
+ You have a college or university degree in aeronautics, engineering, operations management or a related field.
+ You have at least five (5) years of experience in a supervisory role in a unionized manufacturing environment.
+ You have strong planning and organizational skills to ensure results are achieved.
+ You demonstrate managerial courage when managing personnel.
+ You are available, flexible and motivated by a stimulating and changing environment.
+ You have excellent communication and leadership skills.
+ You are bilingual.
**Now that you can see yourself in this role, apply and join the Bombardier Team!**
Please note: You don't need _all_ the skills, knowledge, and experience listed to apply for this position. We're not looking for the perfect candidate, we're looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
**Job** Leader, Operations (weekend)
**Primary Location** Dorval Plant 3
**Organization** Aerospace Canada
**Shift** Weekend
**Employee Status** Regular
**Requisition** 8540 Leader, Operations (weekend)
**Why join us?**
At Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
**Bombardier's Benefits Program**
With our employees' well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
+ Insurance plans _(Dental, medical, life insurance, disability, and more)_
+ Competitive base salary
+ Retirement savings plan
+ Employee Assistance Program
+ Tele Health Program
**What are your contributions to the team?**
As a Leader, Operations at Bombardier, reporting to the Operations Director, you are responsible for managing unionized employees. Your role requires acting as a coach and a communicator.
+ Plan and supervise the activities and management of a team of approximately 25 unionized employees on the weekend shift, 12 hours for 3 days, Friday to Sunday.
+ Be responsible for the operational processes by achieving and monitoring the objectives.
+ Plan the daily operations and follow up on them.
+ Adhere to the management system by reporting and analyzing various indicators related to productivity, quality, health and safety, absenteeism, etc.
+ Resolve problems in an efficient and timely manner.
+ Maintain communication with other departments for any issue related to his sector.
+ Ensure continuous improvement using operational excellence concepts and the problem-solving process.
+ Ensure the training of its employees, evaluate their performance and their progress.
+ Promote a work environment based on engagement, teamwork, and open communication.
**How to thrive in this role? Skills, knowledge & experience :**
+ You have a college or university degree in aeronautics, engineering, operations management or a related field.
+ You have at least five (5) years of experience in a supervisory role in a unionized manufacturing environment.
+ You have strong planning and organizational skills to ensure results are achieved.
+ You demonstrate managerial courage when managing personnel.
+ You are available, flexible and motivated by a stimulating and changing environment.
+ You have excellent communication and leadership skills.
+ You are bilingual.
**Now that you can see yourself in this role, apply and join the Bombardier Team!**
Please note: You don't need _all_ the skills, knowledge, and experience listed to apply for this position. We're not looking for the perfect candidate, we're looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
**Job** Leader, Operations (weekend)
**Primary Location** Dorval Plant 3
**Organization** Aerospace Canada
**Shift** Weekend
**Employee Status** Regular
**Requisition** 8540 Leader, Operations (weekend)
This advertiser has chosen not to accept applicants from your region.
4
Leader, Operations (Weekend)
Dorval, Quebec
Bombardier
Posted 21 days ago
Job Viewed
Job Description
_When applicable, Bombardier promotes flexible and hybrid work policies._
**Why join us?**
At Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
**Bombardier's Benefits Program**
With our employees' well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
+ Insurance plans _(Dental, medical, life insurance, disability, and more)_
+ Competitive base salary
+ Retirement savings plan
+ Employee Assistance Program
+ Tele Health Program
**What are your contributions to the team?**
As a Leader, Operations at Bombardier, reporting to the Operations Director, you are responsible for managing unionized employees. Your role requires acting as a coach and a communicator.
+ Plan and supervise the activities and management of a team of approximately 25 unionized employees.
+ Be responsible for the operational processes of your sector by achieving and monitoring the production objectives.
+ Manage the budgets of your group and ensure the quality of the product.
+ Plan the daily operations of your sector and follow up on them.
+ Report and analyze various indicators related to productivity, quality, health and safety, absenteeism, etc.
+ Resolve problems in an efficient and timely manner.
+ Maintain communication with other departments for any issues related to your sector.
+ Ensure continuous improvement using operational excellence concepts and the problem-solving process.
+ Ensure the training of your employees, evaluate their performance and their progress.
+ Promote a work environment based on teamwork and open communication.
+ Exercise your leadership while respecting the vision and values of Bombardier.
+ Coach your team to develop their talent in the organization.
**How to thrive in this role? Skills, knowledge & experience :**
+ You have a diploma in operations, production, or engineering management or a related field (aeronautics an asset).
+ You have 3-5 years of experience in a supervisory role in a unionized manufacturing environment.
+ You have strong planning and organizational skills to ensure results are achieved.
+ You demonstrate managerial courage when managing personnel.
+ You have interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments.
+ You are motivated by a stimulating and fast changing environment.
+ You are proficient in French (bilingualism an asset).
+ You are flexible to work other shifts if required.
**Now that you can see yourself in this role, apply and join the Bombardier Team!**
Please note: You don't need _all_ the skills, knowledge, and experience listed to apply for this position. We're not looking for the perfect candidate, we're looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
**Job** Leader, Operations (Weekend)
**Primary Location** Completion Center
**Organization** Aerospace Canada
**Shift** Weekend
**Employee Status** Regular
**Requisition** 7835 Leader, Operations (Weekend)
**Why join us?**
At Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
**Bombardier's Benefits Program**
With our employees' well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
+ Insurance plans _(Dental, medical, life insurance, disability, and more)_
+ Competitive base salary
+ Retirement savings plan
+ Employee Assistance Program
+ Tele Health Program
**What are your contributions to the team?**
As a Leader, Operations at Bombardier, reporting to the Operations Director, you are responsible for managing unionized employees. Your role requires acting as a coach and a communicator.
+ Plan and supervise the activities and management of a team of approximately 25 unionized employees.
+ Be responsible for the operational processes of your sector by achieving and monitoring the production objectives.
+ Manage the budgets of your group and ensure the quality of the product.
+ Plan the daily operations of your sector and follow up on them.
+ Report and analyze various indicators related to productivity, quality, health and safety, absenteeism, etc.
+ Resolve problems in an efficient and timely manner.
+ Maintain communication with other departments for any issues related to your sector.
+ Ensure continuous improvement using operational excellence concepts and the problem-solving process.
+ Ensure the training of your employees, evaluate their performance and their progress.
+ Promote a work environment based on teamwork and open communication.
+ Exercise your leadership while respecting the vision and values of Bombardier.
+ Coach your team to develop their talent in the organization.
**How to thrive in this role? Skills, knowledge & experience :**
+ You have a diploma in operations, production, or engineering management or a related field (aeronautics an asset).
+ You have 3-5 years of experience in a supervisory role in a unionized manufacturing environment.
+ You have strong planning and organizational skills to ensure results are achieved.
+ You demonstrate managerial courage when managing personnel.
+ You have interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments.
+ You are motivated by a stimulating and fast changing environment.
+ You are proficient in French (bilingualism an asset).
+ You are flexible to work other shifts if required.
**Now that you can see yourself in this role, apply and join the Bombardier Team!**
Please note: You don't need _all_ the skills, knowledge, and experience listed to apply for this position. We're not looking for the perfect candidate, we're looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
**Job** Leader, Operations (Weekend)
**Primary Location** Completion Center
**Organization** Aerospace Canada
**Shift** Weekend
**Employee Status** Regular
**Requisition** 7835 Leader, Operations (Weekend)
This advertiser has chosen not to accept applicants from your region.
5
Specialist, Strategic Planning & Analytics
Toronto, Ontario
BEANFIELD TECHNOLOGIES INC
Posted today
Job Viewed
Job Description
Job Description
Job Description
About Us:
At Beanfield, we’re not just building networks, we’re building communities. We’re dedicated to investing in our 100% Canadian-based employees, 100% Canadian-driven investments, and our 100% Canadian operations. We’ve spent over 35 years growing a fibre-optic network that connects people and businesses across Toronto, Montreal, and Vancouver. Beanfield has always challenged the status quo, believing that everyone deserves fast and reliable fibre internet.
We are Challengers , leading the way, disrupting the industry with a startup mentality and a focus on building our own infrastructure.
We are United , operating as one team, where everyone's ideas are valued.
We Care , prioritizing the well-being of our employees, partners, customers, and communities. We foster trust, communicate openly, and focus on our brand and customers.
Come join our team as we continue to connect communities and foster choice, by providing fast and reliable fibre Internet to Canadians.
Position Summary
We are seeking a highly motivated Manager of Strategic Planning & Analytics to join our team. This role is responsible for leading reporting, analysis, workforce planning, and strategic initiatives that directly support the company’s growth and performance objectives. The successful candidate will partner with senior leadership and cross-functional teams to deliver insights, recommendations, and solutions that enhance business outcomes and customer experience.
This is an exciting opportunity to influence company strategy and make a measurable impact. If you are passionate about analytics, strategic planning, and driving results, we’d love to hear from you!
What you'll be doing:
- Develop, analyze, and present daily, weekly, and monthly performance reports to senior leadership, enabling data-driven decision-making.
- Conduct detailed analyses of business performance metrics, identifying trends, risks, and opportunities.
- Lead workforce planning to ensure optimal staffing levels aligned with business requirements.
- Provide actionable insights and recommendations to drive sales growth, improve retention, and elevate customer experience.
- Build forecasting models and analytical frameworks to anticipate business needs and inform strategic direction.
- Support initiatives focused on process improvement, productivity optimization, and cost reduction.
What we're looking for:
- Bachelor’s degree in Business, Analytics, Economics, or a related field.
- Minimum of 2 years of professional experience in analytics, strategy, or a related discipline.
- Proficiency in Excel/Google Sheets and PowerPoint/Google Slides is required.
- Strong analytical and quantitative skills, with proven experience in data modeling and forecasting.
- Skilled in data visualization and reporting tools (e.g., Tableau, Power BI, or equivalent).
- Exceptional communication and presentation abilities, with a talent for translating complex data into clear, actionable insights.
- Bilingual (French) proficiency preferred, but not required.
- Experience with ServiceNow is a plus, but not required.
What's in it for you?
- Competitive base salary plus annual bonus based on company and individual performance.
- Permanent, full-time position.
- A comprehensive group insurance plan - medical, dental, vision care with health and lifestyle spending accounts.
- A fantastic parental leave top-up program.
At Beanfield, we are proud to be an equal-opportunity employer.
We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.
Beanfield is dedicated to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in all aspects of employment, as well as in our services, programs, and activities. If you require accommodation during the application or interview process, please contact us at
Please note that candidates must be legally eligible to work in Canada at this time. We regret that Beanfield is unable to sponsor employment Visas.
Please note that all communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com . We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.
This advertiser has chosen not to accept applicants from your region.
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