4,004 Senior Specialist jobs in Canada

Job Description

Job Description

Salary:

Are you an energetic and passionate IT professional who thrives on providing excellent service to both clients and fellow staff?

Do you value continuous learning, opportunities for personal growth, and fun, inclusive company culture?

If so, we want AlphaKOR to be the place you want to work. We want you to love your job. Because when you love your job, youll do great things. Come and do great things with us!

About Us:

AlphaKOR was founded in 1995 and specializes in simplifying information technology to help our customers succeed. We combine these technologies into a managed service to provide our customers with the equivalent of a Fortune 500 IT Department to help drive, accelerate, protect, and future proof their businesses. Our guiding philosophies dictate a balance between creating the ultimate experiences for our customers, our teammates and ourselves. As a multi-award-winning company, we have a proven track record of success by merging the worlds of people, processes, and technology.

Position Purpose/Summary:

The Technical Specialist is responsible for the following remote support: maintaining and troubleshooting workstations and end-user technical issues.

Duties and Responsibilities:

• Provide support for customers and internal staff in resolving technical issues
• Communicate effectively with customers and internal staff ensuring an exceptional customer and co-worker experience
• Demonstrate excellent self-management skills by managing loose-ends and task follow-through
• Perform timely administration using concise technical writing techniques that provide the customer and internal staff with professional documentation
• Remote, in-house ticketsfor workstations, printers, and end-user technical support.
• Break-fix
• RMM deployment
• Workstation in-house preparation
• Ticket self-management and additional request follow-through
• Exceptional administration, documentation and communications
• Escalation for lower tiers
• Exceptional work ethic to ensure problem has been resolved and client is fully satisfied
• Perform post-resolution follow-ups with end-user and team members as required

Qualifications:

• A University level Computer Science degree, or a College level Computer Systems Technology diploma, plus a minimum ofone (1) year field experience (Preferred)
• Strong English written and verbal communication skills required
• Knowledge of the implementation, maintenance and troubleshooting of the following processes: VPN, routers, firewalls, switches, wireless, MS Server, SAN, MS Exchange, Terminal Services, MS Active Directory, virtualization, fault tolerance, disaster recovery and data backup
• Take pride in tasks, earn respect through actions, go beyond job expectations, and lifelong learners

We offer:

• Competitive wages and benefits
• RRSP matching
• Mileage reimbursement or use of company vehicle for off-site service work
  
• Open, collaborative office environment, next to the outdoor trail along Little River, perfect for breaking up your day with some exercise and fresh air
• Discounts on personal computer purchases
• Convenient location near Lauzon and EC Row
• Onsite ping pong table & arcade machine
  
• Numerous networking, community, and social events
• Opportunities for continuous learning, company subsidized training, mentoring, and internal growth

If you are interested in capitalizing on this exciting opportunity with one of Southwestern Ontario's leading technology companies, please submit your resume for consideration.

AlphaKOR Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Job Description

Job Description

Technical Specialist
Port Alberni, BC is seeking talent to fill the position of a  Technical Specialist
 
Job Responsibilities/Accountabilities:

• Implement the Company's business direction for the paper machine by ensuring safe manufacturing of paper products which meet the present and future requirements of customers.  

• Responsible for coordinating, supporting, and participating in the resolution of other technical issues which cross all departments and business units.

• Ensure product quality complies with mill and customer specifications

• Actively support and contribute to the mill safety program.

• Ensure the identification, development, and implementation of the capital plans required to ensure that Port Alberni can meet strategic goals.

• Provide customer service as required, such as reviewing, investigating, and responding to customer complaints.

• When designated by the manager, assume specific duties and responsibilities.

• Responsible for the optimization of the paper machine operation.

• Assist in organizing and planning paper machine shutdowns and maintenance activities.

  Key Skills:

• Ability to understand requirements and ensure compliance with all safety and environmental regulations.

• Ability to prioritize, make sound decisions, and resolve issues efficiently and effectively. Proven analytical, critical thinking and problem-solving skills.

• Strong interpersonal, leadership and time management skills.

• Exceptional oral and written communication skills and the ability to communicate effectively with employees at all levels within the company.

• Ability to work independently and as a team.

• High degree of collaboration with both Maintenance and Operations personnel.

• Excellent computer skills. 

 Required Professional Experience/Qualifications:
 

• Bachelor’s degree or higher in Chemical, Mechanical, Pulp & Paper engineering or a technical degree with 5 years of related paper industry experience.

Job Description

Job Description

Job Title: Endpoint Technical Specialist
Location: Markham, ON
Structure: In Office

ABOUT THIS CAREER OPPORTUNITY

Black & McDonald's Information Technology team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

The Endpoint Technical Specialist is located in Markham, Ontario and reports directly to the Service Desk Manager.

The Endpoint Technical Specialist is responsible for administrating and configuring the endpoint environment at Black & McDonald. This includes Microsoft Intune, Manage Engine, Rapid 7, O365 & Active Directory. This role is split equally between project-based initiatives and providing troubleshooting support for existing systems.

RESPONSIBILITIES:

• Deploy, configure, and manage endpoint devices using Microsoft Intune.
• Develop and implement Intune policies for device compliance, configuration, and security.
• Automate tasks and processes using PowerShell and other scripting languages.
• Troubleshoot and resolve complex issues related to endpoint management.
• Collaborate with IT teams to integrate systems.
• Monitor, remediate, and report on the health and compliance of managed devices.
• Provide training and support for IT staff in technical functionalities and best practices.
• Escalations handling from Level 1 team.

KNOWLEDGE, AND SKILLS REQUIRED:

• Education: Bachelor's degree in computer science, information technology, or a related field.
• Experience:
  • 3-5 years of experience in endpoint management, with a focus on Microsoft Intune.
  • Proven experience in deploying and managing devices using Intune.
• Technical Skills:
  • Expertise in Microsoft Intune, including policy creation, device enrollment, and compliance management.
  • Experience with scripting (PowerShell, VBScript) is required.
  • Ability to create and manage profiles, manage apps and create compliance rules.
  • Experience administering in an Active Directory, Azure Active Directory, and Office 365 environments.
  • Vulnerability Management skills for desktop OS class is required.
  • Solid networking knowledge (TCP/IP, DNS, and Radius)
  • Experience working within a structured process methodology (i.e., ITIL)
  • Familiarity with other endpoint management tools, Autopilot, Rapid7, and Manage Engine Endpoint Central.
  • Knowledge of Windows, iOS, and Android operating systems.
• Soft Skills:
  • Strong problem-solving and analytical skills.
  • Excellent communication and teamwork abilities.
  • Ability to work independently and manage multiple tasks effectively.

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

#LI-MK1

Location: Halifax - Wilkinson, Canada

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

This position is Hybrid Halifax

Hull Technical Specialist

Position Summary

As part of the AJISS Engineering team, the primary role of the Hull Technical Specialist, based in Halifax, NS, is to support the AJISS Service Delivery team with the management of defects for the Arctic and Offshore Patrol Vessels (AOPVs) and Joint Support Ships (JSS). The Hull Technical Specialist also supports the AJISS Engineering and Supportability Team with various activities such as development and implementation of Engineering Changes, creation of Deviations & Waivers or survey on board the ships while alongside.

Key Areas of Responsibility

Conduct investigations either on board the ship while alongside or using the Technical Document Package (TDP); Liaise with OEMs, Service Providers and ship staff to support the investigation and resolution of defects;
Develop Job Instruction and Statement of Work (SOW) to support the resolution of defects;
Identify issues within the Technical Document Package (TDP) and propose improvement/corrections;
Support the Service Delivery team with the management of Service Providers conducting work on board the ship; Support the Supportability team with the identification/assessment of alternate parts, obsolescence issues; and various activities such as development and implementation of Engineering Changes, creation of Deviations & Waivers or survey on board the ships while alongside.
Provision of technical advice to enable hull systems and equipment to be correctly operated or maintained;
Develop a good working relationship within Thales and the customer's organization to ensure coordination and rapid resolution of issues;

Minimum Requirements

Possess a minimum of 5 years of demonstrated experience in a marine sector associated with vessel construction, refits or maintenance within the last 10 years;
Strong working knowledge in the maintenance, operation, design and/or troubleshooting of a wide range of marine hull systems, lifting point/appliances, paint and preservation, pipefitting and plumbing, welding methods, machinery systems and ship structure.

Preferred Qualifications

Previous experience working with the Royal Canadian Navy or Canadian Coast Guard;
Familiar with certification requirements including but not limited to Classification Society, SOLAS/IMO, IEEE, CSA, Naval Ship Code, and DND regulations is an asset;
3-year technical program diploma offered by a recognized technical institute or certified to the QL-6B level of military technical training is an asset;
Knowledge of hull structures, repairs and modification to ship’s hulls, inspections, surveys and quality control, and corrosion control;
Other valid certifications (NACE, Non-Destructive Testing, Welding, etc.) is also an asset.

Physical Demands

Mix of office work and work in dockyards and onboard Naval Ships;
Will be required to undertake inspections in machinery spaces of Naval ships involving bending and twisting;
Willing to work aloft and in confined spaces on board ships (training to be provided);

What We Offer

Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:
Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
Company paid holidays, vacation days, and paid sick leave.
Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
Employee Discounts on home, auto, and gym membership.

Why Join Us?

Say HI and learn more about working at Thales click here.

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#hybrid

#LI-KL1

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the US International Traffic in Arms Regulations (ITAR) and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access including eligibility to the Canadian Controlled Goods Program and able to obtain a Canadian NATO Secret clearance.

Job Description

Job Description

Salary: $80,000 - $00,000

Senior IT Technical Specialist

Department: IT

Reports to: CEO/Owner

Netdigix Systems is a recognized leader in IT Managed Services, Cloud Hosting, and IT Project Consulting in Vancouver and the Lower Mainland. Were committed to technical innovation, exceptional client relationships, and a workplace culture where talent thrives.

Why Join Us?

• Work with cutting-edge technology and lead high-impact projects.
• Engage directly with executive-level clients to design tailored IT strategies.
• A culture that values collaboration, creativity, and leadership development.

About The Role

As a Senior IT Technical Specialist, you are the strategic backbone of our technical services team. You will lead complex client engagements, architect enterprise-grade solutions, and act as a senior escalation point for technical issues. This is a client-facing role requiring technical mastery, leadership skills, and business acumen.

Attributes and Characteristics

You will thrive in this role if you:

• Have a proven track record in designing and implementing advanced IT systems.
• Are a confident communicator, capable of leading technical discussions with C-suite executives.
• Excel in mentorship and team collaboration.
• Stay calm and composed when solving high-stakes technical issues.

Core Responsibilities

• Acting as the trusted technical advisor for key clients, aligning IT solutions with business objectives.
• Lead 35 major IT infrastructure projects per year from design to deployment.
• Architecting and delivering enterprise projects such as cloud migrations, cybersecurity upgrades, SD-WAN rollouts, and hybrid infrastructure designs.
• Serving as the primary technical lead for escalations from Tier 1 and Tier 2 teams.
• Reviewing client workflows, integrations, and legacy systems ahead of implementation to assess necessary changes for smooth project execution.
• Leading client meetings and providing technical insights to create strategic IT roadmaps.
• Building long-term relationships with C-suite stakeholders and serving as the primary escalation point for advanced technical issues.
• Expected to manage and advise on technical infrastructure for 510 active client organizations concurrently.
• Mentoring and training junior and Level 1/2 technical staff to ensure effective knowledge transfer and team growth.
• Resolving highly complex technical challenges involving virtualization, advanced networking, security, and enterprise system configurations.
• Performing root cause analysis for critical incidents and implementing long-term remediation and preventative strategies.
• Designing scalable, resilient IT architectures tailored to client requirements.
• Driving continuous service improvements by analyzing service metrics and optimizing IT operations.
• Researching and integrating emerging technologies to provide innovative client solutions.
• Collaborating with leadership to refine organizational IT policies and procedures.
• Conducting technical training sessions and providing input on recruitment to identify and nurture future technical leaders.

Technology Stack Youll Work With

• RMM/PSA: ConnectWise Manage, N-Able N-Central
• Networking: Fortinet FortiGate, Cisco ASA/Firepower, Ubiquiti Unifi, VPN, SD-WAN
• Infrastructure: Windows Server (20162022), Hyper-V, VMware, clustering, AD/Group Policy
• Email & Identity: Microsoft 365, Exchange hybrid, ADFS
• Security: Bitdefender, FortiClient EMS, SentinelOne, SIEM platforms

Qualifications & Skills

• 8+ years of experience in technical support, infrastructure delivery, or IT consulting.
• Prior experience in a Managed Service Provider (MSP) environment is required.
• Strong expertise in:
  • Enterprise networking (Cisco ASA, advanced VPNs, SD-WAN).
  • Virtualization technologies (VMware, Hyper-V, advanced clustering solutions).
  • Advanced Windows Server configurations, Active Directory Federation Services, and hybrid Exchange environments.
  • Cybersecurity tools and frameworks, including SIEM solutions and endpoint protection.
    
• Proven ability to design, implement, and manage IT infrastructures at an enterprise level.
• Ability to handle multiple clients and projects simultaneously in SLA-driven environments.
• Strong documentation and project scoping capabilities.

Certifications

• Required: MCSA, CCNA, or equivalent.
• Preferred: MCSE, CISSP, AWS Certified Solutions Architect, Fortinet NSE4+

Leadership Skills

• Confident in guiding client conversations from technical problem-solving to business alignment.
• Skilled at managing team dynamics and mentoring junior staff.
• Strong written communication skills for documentation and policy design.
  
  

Educational Background

• Bachelors degree in IT, Computer Science, or a related field.
• Masters degree or ongoing education is an asset.

What We Offer You

• Competitive Compensation
  • Salary: 80,000 100,000 + Bonus targets tied to client retention, project success, and technical leadership.
  • Comprehensive benefits package, including health, dental, and RRSP matching.
    
    
• Professional Growth Opportunities
  • Advanced certification sponsorships (e.g., CISSP, AWS).
  • Leadership training programs and opportunities to transition into executive roles.
    
    
• Flexible Work Environment
  • Hybrid work options with flexible scheduling.
  • Paid time off for professional development and volunteering.
    
    
• Dynamic and Inclusive Culture
  • A team that values innovation, excellence, and diverse perspectives.
  • Regular team-building events and recognition for individual contributions.

Our Commitment

At Netdigix Systems, we foster a culture of collaboration, innovation, and respect. We empower employees through continuous learning, professional development, and a commitment to work-life balance. Our competitive compensation package includes salary, bonus incentives, and comprehensive benefits to support your well-being and growth. We are dedicated to diversity and inclusion, building a workforce that reflects our community and values fairness in every aspect of our selection process.

Join Netdigix Systems and experience a workplace where your contributions are valued, your career ambitions are supported, and innovation drives excellence.

Job Description

Job Description

Salary:

Nous sommes la recherche un Spcialiste Technique pour joindre notre quipe!

Si vous possdez d'excellentes qualits relationnelles, des comptences techniques, tes fier de votre travail et souhaitez que votre avenir ne soit limit que par la quantit d'efforts que vous tes prt fournir pour votre carrire, alors nous avons une grande opportunit pour vous.

propos du rle :

Sous la responsabilit du superviseur du support client, le candidat retenu sera responsable du support et de la maintenance des clients et des produits PayFacto. En tant que spcialiste technique, vous serez le premier point de contact des clients en fournissant un service la clientle exemplaire et une assistance technique experte.

• Rpondre aux appels entrants et effectuer des appels de suivi sortants si ncessaire.
• Gestion des billets personnels
• Gestion de la file d'attente personnelle des billets
• Participer la formation assigne et la complter
• Participer aux runions d'quipe quotidiennes
• Effectuer les tapes de dpannage technique pour rsoudre les problmes
• Exploiter la base de connaissances et d'autres outils de gestion des connaissances pour aider les marchands

propos de vous :

• Vous avez d'excellentes aptitudes la communication verbale et l'coute active, y compris la capacit de communiquer clairement des concepts techniques des clients non techniques.
• Vous avez prouv votre capacit grer plusieurs tches la fois et tablir des priorits.
• Volont de travailler dans le cadre d'une rotation du service d'assistance 24/7.
• Discipline pour suivre les directives et procdures de l'entreprise afin de rsoudre les problmes.
• Capacit documenter le dpannage et les solutions.
• Volont de participer au contrle de la qualit de nos logiciels.
• Vousavez d'excellentes comptences en communication en anglais et en franais.
• Vous avez une certaine connaissance des systmes de point de vente ; de prfrence, exprience des fonctions de back-office.
• Exprience pralable dans un environnement de Help Desk technique fournissant une assistance de niveau 1.
• Vous avez une bonne connaissance des PC et des systmes d'exploitation et vous tes capable de rsoudre des problmes techniques courants, y compris des comptences de base en matire de rseau.
• Vous tes capable de fournir une assistance distance par tlphone et par des outils en ligne.
• Vous tes reconnu pour vos comptences exceptionnelles en matire de service la clientle et votre tiquette tlphonique professionnelle.
• Vous tes capable d'apprendre et de vous adapter rapidement aux nouvelles technologies.
• Vous tes l'aise pour grer la pression et excuter des tches dans un environnement exigeant et au rythme rapide.

propos de nous:

• Nous fournissons des solutions de paiement et de point de vente entirement intgres aux restaurants, htels, bars et commerces de dtail.
• Nous sommes reconnus pour nos systmes de point de vente la fine pointe de la technologie (Veloce et Maitre'D).

Nous offrons :

• Une couverture mdicale et dentaire ds le premier jour
• Tlmdecine 24/7
• Rgime enregistr dpargne-retraite collectif
• Vacances etjours personnels
• Dfi de travailler dans une entreprise en pleine croissance un rythme rapide

Vous souhaitez faire partie de l'ADN de PayFacto alors que nous atteignons de nouveaux sommets ? Postulez ds maintenant !

***

We are looking for a Technical Specialist to join our team!

If you have excellent people skills, are technical capable, take pride in your work, and want your future to be limited only by the amount of effort you are willing to give to your career, then we have a great opportunity for you.

About the role:

Reporting to the Customer Support Supervisor the successful applicant will be responsible for the ongoing support and maintenance for PayFacto customers and products. As a Technical Specialist, you will act as the first point of contact for customers providing exemplary customer service and expert technical support.

• Answer incoming calls and make outbound follow-up calls as needed
• Treat incoming tickets
• Management of personal ticket queue
• Participate in and complete assigned training
• Participate in daily team meetings
• Perform technical troubleshooting steps to resolve issues
• Leverage the Knowledge Base and other knowledge management tools to assist merchants

About you:

• You have excellent verbal communication and active listening skills, including the ability to clearly communicate technical concepts to non-technical clients
• Proven multi-tasking abilities and prioritization skills
• Willingness to work within a 24/7 help desk rotation
• Discipline to follow company directives and procedures to solve problems
• Ability to document troubleshooting and solutions
• Willingness to participate in our software quality control
• You have excellent communication skills in English and French is required
• You have some knowledge of POS systems; preferably experience with back-office function
• Previous experience in a technical Help Desk environment providing tier 1 support
• You have both PC and Operating system proficiency with the ability to troubleshoot and solve common technical issues including basic networking skills
• Ability to provideremote support via phone and online tools
• You are known for your exceptional customer service skills and professional phone etiquette
• A strong ability to learn and adapt to new technology quickly
• Comfortable handling pressure and perform tasks in a fast-paced, demanding environment

About us:

• We provide fully integrated point-of-sale and payment solutions to restaurants, hotels, bars, and retail businesses.
• We are recognized for our state-of-the-art POS systems (Veloce and Maitre'D).

We offer:

• Medical and dental coverage as of Day 1
• Telemedicine 24/7
• RRSP matching
• Vacation and personal days
• Challenge of working in a fast-paced growing company

Are you looking to be part of our PayFacto DNA as we climb to new heights? Apply now!

remote work