290 Senior Support Specialist jobs in Canada

The Company Specialises in ; 
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.

We're seeking a detail-oriented and organized professional to input and manage data accurately in our systems. You'll support data integrity, assist with database maintenance, and enable efficient reporting and decision-making. This role is ideal for someone comfortable with technology, highly accurate, and driven to ensure data quality.

Key Responsibilities

Enter and update data in company databases and spreadsheets with high accuracy.

Verify and review data to detect and correct errors.

Organize and maintain records, both electronic and paper, ensuring easy access and security.

Assist with data cleanup, purging duplicates, and other maintenance tasks.

Generate reports and data summaries on request.

Perform regular backups to prevent data loss.

Communicate with team members to clarify requirements or resolve inconsistencies.

Use and troubleshoot data entry software and office equipment as needed.

Typing proficiency with high accuracy; familiarity with touch typing systems preferred.

Strong attention to detail and organizational skills.

Proficiency in Microsoft Office Suite (Word, Excel) and basic data entry or database software.

Good written and verbal communication skills for liaising with colleagues.

Ability to work independently, handle repetitive tasks, and meet deadlines.

Trustworthy with sensitive information and data confidentiality.

We are seeking a motivated and customer-focused individual to join our team as a Customer Support Specialist. The ideal candidate will be responsible for assisting customers, resolving inquiries, and ensuring a positive customer experience.

Key Duties & Responsibilities:

Respond promptly to customer inquiries via phone, email, chat, or other communication channels.

Provide accurate product/service information and guide customers in resolving issues.

Handle customer complaints with empathy and professionalism, escalating complex cases when necessary.

Maintain detailed and accurate records of customer interactions and transactions.

Follow up with customers to ensure issues are resolved and satisfaction is achieved.

Collaborate with other departments (sales, technical, logistics, etc.) to resolve customer concerns.

Identify customer needs and recommend appropriate products or services.

Stay updated with company policies, products, and services to provide effective support.

Meet or exceed customer service performance targets (response time, satisfaction rate, etc.).

Contribute to process improvements to enhance overall customer experience.

Requirements & Skills:

Previous experience in customer service or a related field is an advantage.

Excellent communication and interpersonal skills.

Strong problem-solving and conflict-resolution abilities.

Ability to multitask, prioritize, and manage time effectively.

Proficient with basic computer applications and CRM/customer support tools.

Patience, empathy, and a customer-first mindset.

High school diploma or equivalent; a degree is a plus.

Job Description

What You’ll Do – The Role (Responsibilities)

• Ensure all customer interactions (both internally and externally) are performed to the expectations of excellent customer service, including facilitating our commitment to be on time, conveying what to expect, ensuring the technician arrives prepared, and developing a strong relationship and understanding of the various sites and site personnel.
• Maintain open communication with Service Managers to maximize awareness of field operations and requirements.
• Confirm availability and staging of all required parts and/or equipment for the technician at the most efficient pickup point including off-site storage units.
• Facilitate payment means, pre-approvals, purchase orders, and initiate opening of new accounts.
• Emergency dispatching - ensure the 20-minute rule is followed and that urgency, creditworthiness and the appropriate technician are considered prior to response. Ensure proper and timely communication with the customer so they may clearly understand when to expect our TPL technician on site.
• Scheduling contracted maintenance work (PM, PMO, Monthly, Weekly, LBT) – ensure each technician is properly distributed the work for each assigned account and that it is completed within the assigned month as efficiently as possible.
• Invoicing - ensure work orders are opened and closed on a timely basis to properly support technicians in the field and increase productivity. Verify the accuracy of all work orders prior to invoicing i.e. technician hours, labour rates, and parts used must be accounted for and billed correctly prior submitting the invoice. All completed work orders must be invoiced within 72hours of the work performed.
• Monitor multiple National Smart Lists to determine available calls that can be invoiced.
• Create Customer invoices for contractual Field Service work performed. Ensure accuracy in amounts compared to contracts.
• Process invoices and forward them to our customers by mail or email, adjusting invoices as needed with the required credits.
• Monitor return invoice inbox for customer correspondence and rejected invoices.
• Follow up with the branches, technicians for completion of documentation.
• Verify that all supporting documentation is attached to each invoice.
• Ensure metrics set in place with monthly goals are achieved.
• Attend quarterly meetings and be ready to share ideas revolving around invoicing.
• Coordinating warranty work– ensure work-orders are opened and coded as warranty when applicable and the status of the call is communicated to the Warranty Coordinator. Ensure technicians are aware of the time allowed to complete the warranty repair and that necessary approval is received from the manufacturer prior to completing the work.
• Scheduling Quoted Repairs - Ensure that all recommended repairs are quoted by the Service Sales team prior to proceeding with any additional work. All approved major and minor repairs shall then be scheduled and executed in a timely manner, after verifying that any parts required to complete the repair are in stock and allocated to the job.
• Verifying technician timecards – submit technician timecards to the CSM daily by 10am. Prior to submission, verify that time sheet numbers align with invoicing. Notify the CSM of any discrepancies.
• Efficient scheduling - Dispatch technicians within their territories, minimizing windshield time and maximizing productivity and by way of efficient scheduling. Ensure that each technician is qualified to perform the work at a given site and clearly communicate the requirements of the job, including the site contact, to the technician.
• Communication - Proactively advise customers of after-hours rates and alternatives prior to dispatching when overtime charges may apply. Work with the contracts department to establish policies, practices, and systems to improve the invoicing function and process. Interact with other department personnel to ensure accurate accounting on all invoices.
• Documentation - as work orders are completed, ensure that any noteworthy information relayed by the technician e.g. parts required, cable lengths, number of techs required for execution, or any other special requirements are documented accurately for future reference. Ensure all related company documents are accurate, professional, spell checked, and aesthetically pleasing for all our customers and suppliers.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.
• Other tasks and responsibilities as may be required from time to time consistent with the growth and development of Total Power and the position of CSS.

What You Need (Requirement)

• Minimum 2 years’ dispatching experience in a similar industry.
• Demonstrated ability to troubleshoot basic questions of a technical nature.
• Excellent working knowledge of Microsoft Office, and strong computer skills / aptitude.
• Time management, accountability, and dependability.
• Excellent communication; verbal and written.
• Excellent problem solving, negotiation, and decision-making skills.
• Excellent organizational skills with strong multi-tasking capabilities.

Job Description

Salary: $50,000-$65,000/annual depending on experience

Customer Support Specialist

WHO WE ARE

Tradable Bits is an award-winning tech company that helps sports, music and entertainment brands build better fan experiences. Based in Vancouver, Canada we work with industry leaders in the sports, music & entertainment space including teams from the NBA, NHL, NFL and MLB, alongside Live Nation, BMG, Danny Wimmer Presents and many more.

WHO YOU ARE

You're a positive and solutions-oriented individual who thrives on meaningful interactions. Your adaptable nature enables you to build authentic relationships with both customers and peers, placing significant value on trust. Embracing challenges, you approach work with a proactive and problem-solving mentality.

You love to be a customer advocate and provide input to the product roadmap and growth plans.

THE ROLE

As our Customer Support Specialist, you will help maintain and improve our Customer Support Program including managing Support tickets, monitoring live chat tools, and ensuring our product help guides and videos are up-to-date. You will support our partners with their product issues and help educate them on how to best use our technology to support their business goals. You will beresponsible for addressing the needs of customers and ensuring customer satisfaction.This is an exciting opportunity to work with a startup that is undergoing growth; where you will have the opportunity to help expand our Support program from the ground up. You will report to the Director of Customer Success and Support.

WHAT YOULL DO

Master the Tradable Bits Product

• Become a product expert in a range of Tradable Bits product offerings and deliver this information to customers in a clear and professional manner.
• Support customers with their product issues
• Stay up-to-date on the latest product updates from the development team.

Manage and Monitor Customer Support Tools

• Monitor the support inbox to triage, tag and close tickets accordingly
• Help setup and monitor AI Chatbot automation and workflows
• Monitor Partner Slack channels and assist customers where needed.
• Generate and share reports with relevant stakeholders to help improve operational efficiency

Manage our Help Centre

• Assist in the maintenance of the Tradable Help Centre. Working with the Product and Customer Success team, youll help us maximize customer adoption.
• Contribute to the development of written and video recording workflow updates to our Help Centre and internal Knowledge Base content. Helping to drive adoption and mentoring the broader team on use.
• Report on which Help Guides are getting the most traffic and using that data to educate Product and UX/UI designers about possible improvements in the product.

Monitor our NPS and Customer Surveys

• Triaging feedback from customers to the relevant stakeholders and identifying any at-risk behaviours.
• Help improve our CSAT surveys as our product and company evolve.

SKILLS/QUALIFICATIONS

• 1-2 years experience in B2B Customer Support or Customer Success, ideally in SAAS or tech.
• CSS and javascript experience.
• Organized, detail-oriented, and able to manage multiple projects while meeting deadlines.
• Strong problem-solving and analytical skills; using an organized and logical approach to find solutions to complex problems.
• Excellent written and verbal communication; being able to engage with empathy and patience.
• Professionalism, reliability, and tact in working with diverse stakeholders.
• A doer. You are proactive, curious, anticipate needs, and suggest actionable solutions.
• Comfortable learning new systems and technologies.
• Confidence, tact and entrepreneur-level independence.

BONUS SKILLS/QUALIFICATIONS

• Previous experience working in a startup or hyper-growth environment
• CSS and Javascript Knowledge
• Basic technical writing skills (making technical content easily digestible)
• Knowledge of the sports, music or entertainment landscape
• Familiarity with Slack, Google Suite, Open Project, Hubspot Service or other Customer Support tools

WORK PERKS:

• We offer a competitive salary and full extended health benefits
• Beautiful open-concept office in the heart of Mount Pleasant, Vancouver
• Team-oriented environment with free snacks, coffee and drinks
• Flexible work options

Tradable Bits celebrates and welcomes people of all backgrounds, cultures, perspectives and orientations. We value diversity in all forms and encourage our people to be their true selves at work every day. We encourage candidates from all and any backgrounds to express their interest for the role and If there is something we can do to help make the recruitment process or the job more accessible, let us know.

Job Description

We are seeking a Support Specialist to join our highly motivated, high-velocity and growing team around the world, based in Toronto, ON, with a hybrid work pattern. The Support Specialist will focus on guiding LEAP customers for various use and installation-related questions. The candidate should be able to understand customer's need related to particular product use and maintain a product log capturing any identified issues or new feature requests. This role will be reporting to the Support Manager.

About LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, which is to ‘Help lawyers who help people.’ The market-leading software we develop, and support is used by more than 100,000 lawyers and their staff in small and medium-sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll be in good company here.

**This role will be a hybrid work model, 3 days in the Toronto office.

Responsibilities and Duties (included but not limited to)

• Provide client support and technical issue resolution via email, phone and chat
• Understand client's business/software needs
• Resolve technical issues by guiding clients with specific features of LEAP software products
• Proactively improve LEAPs self-support centre by developing better self-help material (written how-to articles, demo videos, etc)
• Able to work independently and efficiently to meet deadlines.

Skills Required

• Accounting or Law would be an advantage but not essential.
• Excellent communication, customer service and writing skills are essential. A large portion of the time is spent on phone and chat with helping customers.
• Must be computer proficient with basic computer troubleshooting knowledge such as how to manage files, folders, network drives, folder maps, installation issues etc.
• Experience with Microsoft products including MS Word and Excel.
• Demonstrate strong collaborative teamwork and people skills.
• Excellent collaborative spirit.
• Thrives working with an intellectually stimulating, high-energy team.
• Attention to detail, ability to manage time effectively, ability to work independently but within a team environment.
• Ability to meet deadlines and commit to team goals.

Benefits

Why work at LEAP?

There are endless opportunities within our business to progress and grow your career and full training is provided so an aptitude and hunger to learn is essential. We offer:

• Competitive compensation
• Excellent group insurance benefits
• RRSP with employer matching
• Generous Paid Time Off (PTO), including starting at 4 weeks’ vacation, sick days, floater/personal days and volunteer days
• Hybrid working model at our beautiful and modern downtown Toronto office as well as work from home days
• Collaborative and inclusive work environment filled with learning and support

At LEAP, we care about what we do and the people we work with

We continually improve to be the best

We NEVER EVER GIVE UP!

At LEAP we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. LEAP is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

Job Description

Are you a Support Specialist  looking for your next permanent role? Our client is a diversified company in the transportation space that is a leader in their field and loves innovative ideas. We love this company because the employees can influence the success of the company and are able to work with like-minded, smart people.

Here is what you will do on a daily basis:

• Respond to client problems involving systems, applications, hardware, mobile phones, etc. by investigating problems and taking corrective actions. Provide both telephone and desk-side first and second-level support for desktops, laptops, Microsoft Office, Microsoft Based Operating Systems (Windows 10, Windows 11), iOS, telecommunications, and other business applications.
• Management of phones, desktops and laptops using Microsoft Intune, Lansweeper, and other tools.
• Configure, install, and update desktops, laptops and peripherals based on client service requests. Perform desktop application installations, upgrades, and support and maintenance activities.
• Provide user set up, configuration and management for systems and business applications. These responsibilities including permissions and account creation/termination
• Monitor and resolve opened tickets in a timely fashion, ensure customer satisfaction, including taking ownership of open tickets and ensuring incidents are fully resolved.
• Create and maintain support documentation and document operational processes as related to the operations of IT team

Here is the type of person we are looking for:

• Working in an IT environment 2-3 years in a customer service-oriented role. Background in a Help Desk environment tiers 1 & 2.
• Understanding of Incident and Change Management and ability to follow company’s process, procedure standards and methodologies
• Well-developed practical operating knowledge of common desktop / laptop hardware and application software specifically, Windows, iOS configuration, print services and printers; system application, systems management, data communication including basic networking in LAN/WAN environment and remote access solutions.
• Knowledge of Microsoft Office 365 and Intune
• Working in an environment requiring constant and clear communications both verbal and written
• Working in a team environment and experience working cohesively with related IT team
• Able to work full-time onsite with some flexibility out of the Kamloops, BC office
• Possess a driver's license and vehicle for occasional site visits

Salary: $60-75k

If you are interested in exploring this position, please apply now!

Our client is an equal opportunity employer and values diversity at their company.

People are our passion. People are our profession.

Since 2010, SIGnature Recruiting has been pairing exceptional people with short-term contracts and long-term careers in Vancouver’s flourishing IT industry. We are specialists in IT Recruiting and pride ourselves in making valuable contributions to our clients and candidates.

Job Description

Salary:

Since 2012, Rightsline has been making work easier for rights and royalties professionals with our innovative rights and royalties management software, allowing our customers to maximize their portfolios without having to max out their daily to-do lists.

Our fully integrated and configurable platform provides customers with comprehensive access to all their rights and royalties, across all markets and platforms, instantly. Departments can communicate, collaborate, and cohesively take action without worrying about mistakes; and in-app reports and timely alerts ensure our customers never miss an opportunity to do more.

Welcome to a world of less data entry and more data integrity. Welcome to the Rightsline reality!

The Position

The Support Specialist position entails delivering comprehensive technical assistance to customers and colleagues at various proficiency levels. This role involves addressing inquiries related to the platform, handling reporting questions, and skillfully triaging requests that require escalation to the Product team.

Our Support Team operates within a framework of key performance metrics, including but not limited to time to first response, ticket backlog management, and customer satisfaction. We prioritize open communication and mutual accountability within our team, fostering a collaborative environment dedicated to both internal cohesion and customer success. As part of our global team, Support Specialists are expected to actively engage in daily team syncs, ensuring a seamless transition for urgent matters.

**We are looking to fill this role in a hybrid environment**

What you will do:

• Exhibit a strong understanding of all areas within our applications with a focus on supporting complex issues that require in-depth investigation.
• Ability to learn independently new features that are released.
• Manage and resolve incoming support tickets ranging from how to questions, defect or bug reports, improvement or new feature requests, report building or testing, or database queries.
• Troubleshoot and assist customers with API issues and requests.
• Serve as a point of escalation for ticket troubleshooting.
• Proactively raise and report issues that are uncovered in day-to-day testing.
• Participate in customer online training sessions or customer success webinars.
• Work with internal teams to prioritize and resolve customer issues per internal SLAs.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Keep records of customer interactions via the tools provided. Follow communication procedures, guidelines, and policies.
  

What you will bring to the role:

• 2+ years experience in a B2B technical support role.
• Ability to write clearly and concisely and communicate effectively.
• Proficiency in reading and writing English is required.
• Strong sense of ownership and proven ability to adapt.
• Familiarity with bug tracking and ticket management software (JIRA, Zendesk)
• Proficient in Excel and data manipulation.
• Self-starter and independent worker.
• Understanding of SQL and database practices.
• An understanding of rights management and availabilities is an added benefit.
• Available to work from the Toronto office (320 Bay Street) 23 days per week.

Compensation

• Competitive Compensation and Health & Dental Benefits

• 401K/RRSP Match Program

The Rightsline Advantage

At Rightsline we encourage inclusiveness, purpose and innovation. We offer flexible work hours, birthdays off, alternating 4-day work weeks, one-time home office allowance, unlimited vacation time, team socials, happy hours and career progression in a high growth environment.

• Rightsline was the very 1st cloud-based rights and contract management platform, so were used to innovation. Were also used to incredible growth if youre into that sort of thing.
• You will become part of an amazing culture with a supportive executive team, smart colleagues who truly care, and a global team thats been rocking this virtual collaboration thing since before anyone had ever heard the term COVID19.
• Youll often hear Yes, lets try that! and then have the chance to execute your ideas.
• You will grow more here than you would at any other company. Thats a promise.
• A People First Company - 4.2 rating on Glassdoor

Our 4 Stage Recruitment Process

1. Review - We review applications and screen based on a variety of criteria
2. Phone - Candidates will be screened via a quick 20-minute Zoom meeting to discuss the role opportunity
3. Interview - We will conduct 2-3 stages of interviews via Zoom
4. Offer - We will make an offer to the candidate that we feel would excel most in the role.

**Please be advised that only those candidates selected for interviews will be contacted, and references will be requested for those candidates selected in the final interview stage.**

Equal Employment Opportunity

Rightsline is an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work.

If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

Apply Today

If you want to join a company that strives for a mission, purpose and making an impact, we encourage you to apply today.