5,093 Service Advisor jobs in Canada

OFFER.JSON_DESC

Expected salary range
up to $100,000

Workplace : Montréal, QC

Tasks

• Answer phone requests
• Customer follow-up
• Customer service
• Follow up on repair and services
• Making appointments
• Open and close work orders
• Prepare repair and service estimates
• Service and products sales

REQUIREMENTS

Experience

• offer.experience_required

WORKING CONDITIONS

• Cafeteria
• Competitive compensation
• Continual training
• Disability insurance
• Employees discounts
• Life insurance plan
• Medical insurance
• Sick day off paid

offer.json_desc_2

Drive Your Career Forward with Bannister - We're Hiring a Service Advisor

Are you someone who thrives in a fast-paced, people-focused environment? At Bannister Automotive Group, we're not just fixing vehicles - we're building relationships that last. With over 40 years of trusted service across Western Canada and recognition from Deloitte as one of Canada's Best Managed Companies, we're proud to be a family-owned group where your growth matters and your contributions are seen.

We're currently looking for a Service Advisor to join our Edson Ford Team . If you're organized, customer-focused, and thrive in a collaborative environment, this might be the opportunity for you.

The Drive Ahead

• Greet customers and guide them through the service experience with professionalism and care
• Clearly document vehicle concerns and communicate service recommendations
• Coordinate with technicians and parts departments to ensure efficiency and accuracy
• Keep customers informed with timely updates and transparent repair timelines
• Process repair orders, warranty claims, and invoices with attention to detail
• Use dealership systems (CDK/PBS) to manage appointments and follow-up
• Meet service targets while maintaining high standards of customer satisfaction

Performance Essentials

• 1-2 years of experience in a service advisor or customer-facing role (automotive experience is an asset)
• Strong communication and organizational skills
• Ability to stay composed in a fast-paced environment and manage multiple priorities
• Comfortable working with dealership software and digital tools
• Valid driver's license with a clean abstract
• Full-time availability - typically Monday to Friday, with Saturdays as needed (approx. 40 hours/week)

Bannister Accessories

• Competitive wages with a performance-based commission structure
• Extended benefits package , including health, dental, and vision care
• Group RSP contribution program for long-term financial support
• Unlimited career growth across the Bannister Automotive Group - internal candidates are prioritized
• Ongoing training and professional development

Bannister Automotive Group is an equal opportunity employer and committed to providing a respectful, inclusive workplace. Accommodations are available upon request during the hiring process.

Compensation details: 0 Yearly Salary

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Job Description

Salary:

Now Hiring: Customer-Focused Service Advisor Be the Friendly Face of Our Service Department & Drive an Exceptional Experience Every Visit!

Be the Voice of Confidence Guide Customers Through a 5-Star Service Experience!

Were looking for a customer-focused, organized, and energetic Service Advisor to join our dynamic dealership team! As the first point of contact for service customers, youll play a key role in delivering a smooth, professional, and friendly experience from check-in to pick-up.

At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade rs in all aspects of who they aspire to be daily.

Location: 353 Manitou Dr, Kitchener ON

What You Will Be Doing:

• Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
• Maintain accurate records by recording problems and corrective actions planned
• Update job knowledge by participating in educational opportunities; reading manufacturers' publications
• Other duties as assigned

What You Bring to the Table:

• Excellent customer service skills
• Minimum 1 - 2 years in a customer service role
• Auto experience considered an asset
• Valid Drivers License
• Able to work flexible hours within our business hours including Saturdays

So why work for us?

• The 401 Group of Companies is privately owned and 100% Canadian
• 40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"
• A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.
• Personalized coaching, mentoring, and training focused on both individual growth and team success.
• Empowering you to grow with meaningful career path planning and advancement opportunities.
• Health & wellness benefit enrollment opportunities
• Employee referral bonus opportunities
• Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop Restaurant and Wine Bar.
• Perkopolis Enrollment
• On-site Parking

The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.
If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless!

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code.The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, or

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.

Job Description

The Service Advisor acts as the communication liaison between customers and the repair technicians as well as maintains service records and oversees the scheduling of repairs.

At Peterbilt Pacific, we aim to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We strive to have the highest care for our people, customers, and business partners.  Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years. 

Benefits

• Extended Health & Dental Benefits
• Premiums Paid by Employer
• Employer Contribution Pension Plan 
• Growth Opportunities
• Paid Training
• Long term job security
• Employee Assistance Program
• Telus Health Virtual Care

Responsibilities

• Acquire and maintain customer and vehicle information
• Consult vehicle file for outstanding recalls or warranty repairs
• Obtain credit approval if necessary
• Open repair orders and enter job descriptions
• Coordinate new and used truck department requirements
• Obtain, in advance, repair order requests on new sales and coordinate with parts department on requirements
• Receive service department phone calls and direct to appropriate person as required
• Follow-up with customers about service repairs done and additional items found in need of repair
• Maintain MVI decals and paperwork
• Give out purchase order numbers
• Keep the service and warranty departments filing current
• Provide additional assistance to Service Manager, Warranty Admin and Shop Foreman, as required
• Other duties and projects as assigned

WARRANTY DUTIES

• Provide excellent customer service and maintain customer relationships
• Interpolate and prepare information from repair orders, service reports, test results and troubleshooting to process engine, drivetrain and chassis warranty and extended warranty claims
• Prepare customs documents, locate, ship, track and tag failed warranty parts for return as requested by vendors
• Review warranty RO’s according to warrantability
• Review all warranty RO’s to ensure proper documentation and troubleshooting is completed and filled out
• Forward all warrantable work orders to the Centralized Warranty Department for processing
• Process approved / denied warranty claims accordingly
• Deal with warranty related customer inquiries in person and on the phone
• Determine warrantable status of repairs and aid in troubleshooting, obtaining repair authorization and instituting the correct repair procedure
• Taking and resolving customer complaints by phone and in person
• Notify customers of safety recalls, product support programs and warranty repairs outstanding
• Follow up with customers regarding parts ordered for warranty repairs and scheduling a repair once the parts have been sourced
• Maintain constant communication with the Centralized Warranty Department

Qualifications

• Previous experience as a Service Advisor
• Grade 12 or GED required
• Excellent customer service skills
• In-depth knowledge of heavy-duty truck repairs
• Good computer skills
• Excellent written and verbal communication skills
• Strong personal organizational skills as they relate to workload, time management and setting priorities
• Effective problem solving and negotiating skills
• Effective conflict resolution skills

Compensation Rate

• $50 000 - $72 000 annually + Variable Compensation 

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Job Description

Are you customer service oriented? Do you have a high attention to detail? Are you looking to start an exciting new career in the automotive industry? Queensway Automotive Group is looking for a Service Advisor at Mazda of Richmond Hill!

Join Queensway Automotive Group for unparalleled benefits and competitive compensation. Our leadership fosters personal growth, inclusive mentorship, and ongoing training. With over 60 years serving the GTA, our steadfast commitment to exceptional customer service defines our customer-centric culture, guiding every decision and action. 

Job Duties:

• Understand and address customer needs and concerns.
• Keep customers informed about their vehicle's repair progress.
• Follow up to ensure customer satisfaction and address any remaining questions.
• Verify completion of repairs using the Technician Checklist and inspect the vehicle.
• Inform customers of any unexpected incidents during repairs.
• Conduct necessary test drives to confirm issues or involve a technician.
• Ensure stringent quality control for all vehicles undergoing repair.
• Provide accurate labor and parts cost estimates in detail.
• Additional duties assigned.

• Three (3) years in Dealership or after-market setting is considered an asset
• Service Advisor experience is considered an asset.
• The desire to provide a high level of customer service.
• Possess a valid driver’s license and a clean driving record.
• Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
• Self-motiving with excellent work ethic.
• Loves a fast-paced environment.

Queensway Auto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.

Job Description

About Myers

Myers Automotive Group is all about Ottawa. The people on our team are your friends and neighbours. Our kids go to school together, play sports together, and succeed together. We sit on parents’ councils and volunteer with you to make good things happen. We sponsor teams and charity events. We are the community we serve.

We stand behind a solid reputation that we built the “hard way”: By attracting the best staff and the best customers, from one generation after another. From founder to Hank Mews in 1975, and then to his sons Harry and Rob in 2003, each leader of Myers Automotive Group has unwaveringly committed to Ottawa. This dedication fueled Myers' growth to a robust enterprise with 16 dealerships and 3 CARSTAR collision centres, employing nearly 1,000 staff.

Come join our team!

What you will do:

• Communicate with the technicians to ensure job is done properly.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles.
• Schedule service appointments.
• Help find solutions to customer inquiries and complaints.
• Follow up on the progress of each repair order during the day, ensuring to contact customers regarding any changes in the estimate or time promised.
• Handle phone inquiries regarding work in process and appointments and returning phone messages promptly.

For this role, come equipped with:

• Experience in the automotive industry.
• Knowledge of our Reynolds and Reynolds system is a definite asset.
• Ability to pay attention to detail.
• A desire to achieve the very best in customer service and teamwork.
• Excellent listening skills.

Please note: In addition to the base salary, Myers proudly offers its employees a comprehensive and competitive total rewards package that features:

• Bonus incentive plans (where applicable)
• Career mobility
• Flexible benefits
• Paid leaves
• Commission package (where applicable),
• Good work/life balance
• Robust health & well-being initiatives
• On-going training.

Don't check off every single bullet point? At Myers, we prioritize the right fit for our organization over a strict checklist of criteria. We encourage applications from individuals whose backgrounds may not perfectly align.

Job Description

WANT TO WORK for one of Canada’s Best Managed Companies?

Dilawri Group is now actively searching for a Service Advisor to join the team at Markham Kia .

Apply to this position if you:

• Want to work in an ever-changing market
• Enjoy working in a fast-paced environment where adaptive skills lead to success
• Want to be part of an organization leading the way with analytical leadership and empowerment
• Have no management experience but have a drive to learn and evolve

Responsibilities:

• Provide front-line customer service and sales for the Service Department
• Greeting customers on the phone or in the Dealership
• Providing repair recommendations
• Explaining the nature of repairs
• Advising customers how to look after their vehicles
• Scheduling appointments
• Selling labour
• Providing an extraordinary experience for all customers

Qualifications:

• CDK experience preferred
• An aptitude for customer relations/service
• Strong communication skills
• Ability to sell required maintenance
• Ability to work as a part of a TEAM
• Ability to work in a fast-paced environment

What We Offer:

• Competitive compensation
• Lucrative bonus plan
• Appealing benefits plan
• Employee support and training programs
• Wide array of career growth and advancement opportunities
• Employee discount programs
• Work-life balance

If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.

ABOUT US

Dilawri Group of Companies represents 83 dealerships nationwide with 23 dealerships in Ontario! Dilawri Group offers a performance-driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We strive to provide our employees with not just another job but a career. We offer a “promote from within culture”, training, solid pay plans, benefits and perks including employee incentives on vehicle purchases, parts and service.

Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.