4,037 Service Advisor jobs in Canada

Find your career with the fastest growing and most respected Motorcycle Group in Chilliwack, BC.

Mountainview Group has leading brands in Motorcycles, ATV, Side x Sides in the Fraser Valley, and is seeking a Service Advisor/ Service Writer for our Service Department.

The Service Department is the heart of our Dealership and we need a leader with an awesome attitude to take on a fast moving challenge. We work with some of the largest brands in the Motorcycle/ Motorsports industry such as Harley-Davidson, Honda, Yamaha, KTM, Kaawasaki & Suzuki.

The ideal Service Advisor/ Service Writer candidate will serve as the liaison between customers and the Motorcycle, ATV, Side x Side Technicians. They perform general office duties, schedule Technician jobs for the customer, and explains the work performed and associated costs to customers.

So you’re interested and read this job posting this far. What skills and experience do you need to apply?

Experience:
-Don’t have experience working in a Service Department? That’s OK. If you have experience in an organizational role and pride yourself for your communication skills, you should apply.
-Excellent verbal and written communication.
-Active listening skills. Patience and the ability to remain calm in stressful situations.
-Excellent interpersonal skills. -Interests in motorcycles, ATV's and UTV's
-Motorcycle Industry experience is an asset but not a decision factor in a successful hire.

Mountainview Motorcycle, ATV, Side x Side Group hires people with an “A” Player attitude and trains for skill.

Please apply with a Cover Letter & your current resume. If you still have a job, don’t worry, we won’t call them.

We offer an excellent benefits package and wage to match experience.

Here's your chance to work with a great staff and excellent management team in a solid and secure retail outlet representing one of the most exciting and famous brands on the planet. Grow your career with Mountainview Group today!

We will be accepting resumes until the right candidate is hired.

Please apply with a Cover Letter & your current resume. If you still have a job, don’t worry, we won’t call them.

Job Type: Full-time

Pay: $50,000.00-$70,000.00 per year

Benefits:
* Dental care
* Extended health care
* Paid time off
* Vision care
Schedule:
* Day shift



Ability to commute/relocate:
* Chilliwack, BC V2R 0G5: reliably commute or plan to relocate before starting work (required)

Application question(s):
* Are you interested in motorcycles and our motorized outdoor recreation?

Experience:
* service advisor: 1 year (preferred)
* Customer service: 1 year (preferred)

Work Location: In person

The Service Consultant greets their customers in a timely and friendly manor, documents their customers concerns on a work order. They upsell recommended maintenances and services based on time and mileage of customers vehicle. The service advisors communicates with their customer throughout the day with updates and any additional repairs requiring authorization. Advisors help manage the service work flow in the service department by working with tower operator. The Service Consultant must deal with the customer needs relating to the service or repair of their vehicles while ensuring each customer is treated as an individual, with care and respect. Consultants must maintain a high CSI score to ensure customer retention to the Dealership. The Service Consultant must be mindful of shop loading and act on value-added opportunities.

Establishes and maintains good working relationships with customers to encourage repeat and referral business. Looking for opportunity for growth, come join a winning team! Dealership experienced required!

* Ensures that customer complaints are handled tactfully, promptly, with genuine concern, and according to dealership’s guidelines
* Takes the initiative to exceed customer satisfaction, even if it requires overcoming obstacles
* Greets and accommodates walk-in customers promptly; provides timely, friendly professional service
* Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
* Answer all telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry; assists in diagnosing vehicle problems.
* Estimates cost and completion time/settles customer accounts.
* Consults with technician or manager to ensure that the specifications of the work to be carried out are accurately conveyed to the customer.
* Maintains a *1.5 to a 2.0 hours per work order*.
* Achieves an *individual Service Advisor CSI score that is at or above FCA* national average.
* Communicates with customer about status of work; discusses vehicle work with the customer; explains completed work and all charges to the customer
* Advising the customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
* Looks into customer history; inspects vehicle and recommends additional needed service.
* Checks on progress of repair throughout the day; contacts customers regarding any changes in estimates on promised times, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
* Obtains customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
* Obtains customer’s signature on repair orders and provides customers with a copy.
* Inspect every finished repair order for proper completion, pricing accuracy, and legibility.
* Reviews the invoice details with the customer.
* Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
* Promptly addresses and resolves customer viewpoint and service follow-up issues.
* Organizes the logistics of customer service vehicles and insurance for the customer.
* Calls all customers after the work to ensure satisfaction.
* Understands the customer service measurements within the brand network.
* Maintains a professional appearance at all times.
* Feed required work to the workshop using correct labour and completion times.
* Ensure invoice is paid promptly.
* Ensure that the work area is kept clean.
* Performs other tasks, based on management requirements and instructions.
* Establishes knowledge base of auto industry competition.
* Maintains an awareness of, and complies with, safety regulations and hazardous waste disposal.
* Utilizes basic technical knowledge to develop potential cause of problems.
* Suggest additional services that the service department offers.
* Explains technical information about repairs to customers.
* Keeps up-to-date on all information pertinent (e.g., dealership policies and procedures) to the Service Consultant position; acquires necessary training as required.
* Shows honesty toward customers while showing empathy for their problems and concerns.
* Is trustworthy and easily liked by others
* Is well organized and thorough.
* Clearly understands issues and demonstrates a willingness and desire to follow through on what needs to get done.
* Is responsible and dependable
* Takes ownership over problems and shows creativity in dealing with difficult problems.
* Is hard working and enthusiastic.

*Qualifications:*

* A valid Ontario driver’s license and a clear driving record.
* Must have Dealership experience
* Has an ability to upsell recommended maintenance services 1.5 to 1.8 hrs per RO
* Motor industry or other retailing experience in a technical environment.
* Great customer service skills
* Maintains a high customer satisfaction level (CSI).
* Proficient in Reynolds & Reynolds, Ignite computer systems preferred.
* Professional dress appearance.
* Process oriented.
* Must answer the indeed skills questions to follow!

Job Types: Full-time, Commission, Permanent

Salary: $50,000.00-$0,000.00 per year

*Salary-TBD*

Job Type: Full-time

Pay: 55,000.00- 70,000.00 per year

Additional pay:
* Bonus pay
* Commission pay
Benefits:
* Company events
* Dental care
* Extended health care
* Life insurance
* On-site parking
* Paid time off
* Store discount
* Tuition reimbursement
* Vision care
Flexible language requirement:
* French not required
Schedule:
* Monday to Friday



Experience:
* Reynolds IGNITE: 2 years (preferred)
* Service Advisor: 5 years (required)
* New Dealership: 3 years (required)

Language:
* English (required)

Licence/Certification:
* Driving Licence (required)

Work Location: In person

Overview:

Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America.

Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us.

Schedule:

Hybrid model

Calgary
Edmonton, AB
Mississauga, ON
Houston
Job Details:

Trimac Transportation is a North American leader in bulk logistics, committed to continuous improvement, operational excellence, and superior customer service. We are seeking a hands-on, organized, and customer-focused Service Advisor to lead frontline maintenance execution, vendor coordination, and compliance activities at our Service Centers.

Reporting to the Fleet Services Supervisor or Facility Manager, this leadership role supervises service writers and administrative staff while serving as a key liaison between drivers, dispatch, vendors, and maintenance teams. The Advisor ensures that preventative maintenance, repairs, and tank cleaning activities are scheduled, tracked, and completed in accordance with internal standards and regulatory requirements.

Who You Are:

Strong mechanical aptitude and understanding of preventative maintenance schedules.

Effective leader with coaching, communication, and conflict resolution skills.

Detail-oriented with strong organizational and documentation abilities.

Comfortable working in fast-paced, high-priority environments with shifting demands.

Proficient in Microsoft Office and maintenance software (TMT preferred).

Customer-focused with the ability to manage multiple stakeholders and service priorities.

Responsibilities:

Leadership & Team Coordination

Supervise and coach service administrators and writers to ensure procedural compliance, productivity, and professional communication.

Ensure consistent documentation and workflow execution across both maintenance and cleaning operations.

Coordinate with internal support teams (e.g., NTSsupport) to resolve system-related issues.

Customer, Driver & Dispatch Support

Act as a primary contact for equipment and cleaning service inquiries from drivers, dispatch, and external customers.

Communicate status updates, ETAs, and service recommendations clearly and professionally.

Escalate service-related issues requiring urgent resolution or cross-functional coordination.

Vendor & Repair Coordination

Select and manage third-party vendors; issue and track vendor repair orders (VROs).

Review vendor estimates and paperwork for accuracy, cost efficiency, and documentation compliance.

Resolve vendor disputes and monitor repair timelines to reduce downtime.

Preventative Maintenance & Compliance

Coordinate PM schedules and inspections to meet both internal standards and regulatory requirements.

Manage follow-ups such as retorques and overdue work orders.

Identify and escalate safety or compliance risks as needed.

Shop & Washrack Scheduling

Coordinate daily repair and tank cleaning schedules in partnership with shop supervisors, foremen, and parts personnel.

Track labor, parts, and cleaning activities to ensure proper billing and cost allocation.

Assist with intake assessments and estimate preparation.

System Administration & Documentation

Utilize TMT and other maintenance systems to manage workflow and digital records.

Ensure timely scanning and attachment of inspection forms, cleaning reports, and work orders.

Oversee accurate coding and closure of work orders for both mechanical and washrack services.

Qualifications:

High School Diploma or equivalent required; post-secondary education in Business, Transportation, or a related field is an asset.

Minimum 3 years of experience in a service writer, maintenance coordination, or administrative supervisor role within transportation or mechanical services.

Experience supervising staff and managing both shop and washrack operations is preferred.

Benefits:

We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
Paid vacation, sick time, and company holidays
Paid time off for volunteer activities to help give back to our communities
Pension Plan
Tuition Reimbursement Program to achieve your educational goals
Continuous learning and career development
Safety Commitments:
We make safety a part of every decision
We make safety personal
We have the courage to intervene

Winners Work Here!
Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.
Who is Premier Truck Group?
Premier Truck Group
is headquartered in Dallas, Texas, with over 40 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America.
We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.
Why Join Our Winning Team?
When you join our team, youu2019re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:
Employee Discounts
Medical, Dental, and Vision Insurance
Life Insurance
Employee Assistant Programs
Paid Holidays and Paid Time Off
Group RRSP with Employer Match
Training
Work-Life Balance
Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!
Service Advisor Responsibilities:
Greet all customers whether on the phone or in person.
Responsible for setting appointments answering calls and all inquiries
Physically walk the unit with the customer to complete u201cWalk Around Sheetu201d (including last 8 of VIN, mileage, window tag, steering wheel tag)
Review walk around with customer and have them approve
Verify and print any warranty or recalls for customers vehicle
Verify customer contact information and method of payment including credit authorization.
Complete and sign Work Order
Check history attach to work order
Be sure to attach all functional sheets to work order inclusive Come Backs(Red), Quality Control(yellow)
Enter pertinent information in SSI for Express Assessment.
Service Advisor Requirements:
A high school diploma and/or GED is required.
Combination of education, training, or experience that provides the required knowledge, skill, and abilities.
CAIND-Service
Ready to Join?
Apply now to learn more about what Premier Truck Group has to offer!
PTG is committed to fostering an equitable, inclusive and accessible environment where all employees and customers are valued, respected and supported.

Winners Work Here!
Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.
Who is Premier Truck Group?
Premier Truck Group
is headquartered in Dallas, Texas, with over 40 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America.
We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.
Why Join Our Winning Team?
When you join our team, youu2019re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:
Employee Discounts
Medical, Dental, and Vision Insurance
Life Insurance
Employee Assistant Programs
Paid Holidays and Paid Time Off
Group RRSP with Employer Match
Training
Work-Life Balance
Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!
Service Advisor Responsibilities:
Greet all customers whether on the phone or in person.
Responsible for setting appointments answering calls and all inquiries
Physically walk the unit with the customer to complete u201cWalk Around Sheetu201d (including last 8 of VIN, mileage, window tag, steering wheel tag)
Review walk around with customer and have them approve
Verify and print any warranty or recalls for customers vehicle
Verify customer contact information and method of payment including credit authorization.
Complete and sign Work Order
Check history attach to work order
Be sure to attach all functional sheets to work order inclusive Come Backs(Red), Quality Control(yellow)
Enter pertinent information in SSI for Express Assessment.
Service Advisor Requirements:
A high school diploma and/or GED is required.
Combination of education, training, or experience that provides the required knowledge, skill, and abilities.
CAIND-Service
Ready to Join?
Apply now to learn more about what Premier Truck Group has to offer!
PTG is committed to fostering an equitable, inclusive and accessible environment where all employees and customers are valued, respected and supported.

Job Description

Job Description

About Us:

Lloydminster Toyota is a proud part of the Border City community, committed to delivering exceptional customer service and automotive excellence. As a growing dealership, we're looking to add an enthusiastic and customer-focused Service Advisor to our team.

Position Summary:

As a Service Advisor, you’ll be the key liaison between our customers and the service department. You’ll provide clear communication, schedule appointments, recommend maintenance, and ensure each customer leaves with a positive impression of their service experience. This is a fast-paced, customer-driven role that requires professionalism, accuracy, and a passion for delivering great results.

Key Responsibilities:

Greet customers and assist with service inquiries and appointments

Clearly explain vehicle issues and recommended maintenance or repairs

Provide accurate cost estimates and timelines

Coordinate with technicians to ensure timely service delivery

Communicate updates to customers throughout the service process

Build strong relationships and ensure customer satisfaction

Process repair orders, payments, and warranty claims

Maintain a clean and organized service desk

Qualifications:

Previous experience in a service advisor or automotive customer service role preferred

Strong communication and interpersonal skills

Ability to manage multiple tasks and work in a fast-paced environment

Detail-oriented with strong organizational skills

Familiarity with automotive systems and terminology an asset

Valid driver’s license required

What We Offer:

Competitive salary with performance-based incentives

Full benefits package after probationary period

Ongoing training and professional development

Supportive, team-oriented environment

Opportunity to grow within an established dealership

How to Apply:

Please submit your resume and a brief cover letter to with the subject line: Service Advisor Application – Lloydminster Toyota. We thank all applicants for their interest, however only those selected for an interview will be contacted.

Job Description

Job Description

Bruce GM in Middleton is seeking a highly motivated Service Advisor to join our Service team. In this role, you will be responsible for establishing great rapport with customers by offering consistently high levels of customer service and providing information regarding services, prices, applications and warranties.

If you're someone who thrives on the power of synergy, the excitement of innovation, and the joy of delivering top-notch customer experiences, we want you on our team! At Bruce GM, we value integrity and honesty as much as we appreciate your exceptional sales ability. Join us in creating a service revolution where your passion and skills will make a real difference. Elevate your career with us and be a part of something extraordinary!

Responsibilities:

• Greet customers and assess their automotive service needs
• Listen to customers and ask relevant questions to understand the issues with their vehicle
• Advise customers on recommended automotive services and repair options, including costs and timeframes
• Schedule automotive service appointments and follow up with customers as needed
• Communicate with the parts department and technicians to ensure timely completion of repairs
• Provide customers with regular updates on the status of their vehicles
• Maintain accurate records of automotive services provided and ensure proper documentation is completed
• Ensure customer satisfaction by addressing any concerns or complaints in a timely and professional manner
• Stay up-to-date on automotive products, services, and industry trends

Successful Candidates Possess:

• Experience in a customer service or sales role, automotive experience considered an asset
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficient in computer and data entry skills
• Ability to work full-time hours, including weekends
• Valid driver's license and acceptable driving record

Why Work for Bruce GM?

• Supportive Team Culture: We pride ourselves on fostering a collaborative, supportive team environment.
• Career Growth Opportunities: We invest in your professional development for long-term success.
• Competitive Compensation and Benefits: We understand the value of your skills and hard work! That's why we offer a competitive compensation package and a comprehensive benefits program.
• Work-Life Balance: We understand the value of maintaining a healthy work-life balance, for full-time, permanent positions, we offer Paid Personal Days off in addition to Paid Vacation!
  
  

We thank all applicants for their interest; however, only qualified candidates will be contacted for interviews.

We will accommodate the needs of qualified applicants on request, under the Human Rights Code in all parts of the hiring process.

Job Description

Job Description

Service Advisor
Attersley Tirecraft, Port Perry

Tirecraft Ontario is a proudly owned and operated expert in tires and automotive services. We are searching for a motivated Service Advisor, are you ready to be the driving force behind exceptional service?  Join our team as a Service Advisor and experience the thrill of connecting customers with top-tier automotive solutions.  Your passion for problem-solving and customer care will shine as you navigate clients through service needs.  Step into a dynamic role where your expertise meets unparalleled service! We are growing and this is a fantastic opportunity to join a team of people enthusiastic about the industry.  

Helping Canadians Get Ahead

Benefits :

• Benefits Package including Health and Dental coverage + more
• Employee Assistance Program (EAP)
• Employee Purchase Program (deals deals deals!)
• Birthday off with pay
• Endless paid training
• Ministry Certification(s) available
• Future ownership opportunities; Employee Stock Ownership Plan

Responsibilities:
 

• Write up work orders for all sales and service transactions and present to the Technicians.
• Take all “service calls” telephone requests, write up work orders and dispatch Tire Service Tech(s) accordingly.
• Invoice all product and service sales once complete and process payment immediately.
• Handle sales and service at the front counter and on the telephone, with a strong focus on facilitating the best possible customer service.
• Monitor all service activities to ensure work is completed on a “first in – first out” basis and that it is completed in a timely manner.
• Provide Store Manager with assistance/input concerning product selection and inventory levels for the retail shop.
• Complete product adjustments, including manufacturer claim forms, on a timely basis.
• Maintain product and service displays in a marketable and clean appearance.

Qualifications:

• Previous experience in a leadership position
• Previous experience in retail and commercial tire/automotive industry an asset
• Valid Driver’s License with a clean abstract
• Computer literate
• Basic mechanical and tire understanding
• Strong communication skills (verbal and written)

Interested applicants can apply by submitting their resume via this ad. We appreciate all interested applicants, however, only those selected for an interview will be contacted. This position is for an existing vacancy.
We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

 

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Job Description

Job Description

SERVICE ADVISOR – Huntsville Dodge

Why You Should Join us at Huntsville Dodge!

We offer competitive compensation, a great benefits package including Health & Dental Benefits

with Life Insurance and LTD coverage, and a Group Pension Plan with matching employer contribution as

well as a number of employee team appreciation events, great work-perks and discounts.

If you're enthusiastic, motivated, and passionate about customer service and the automotive business,

we would like to hear from you.

Huntsville Dodge is looking for a team oriented, hardworking Service Advisor to join their dynamic team!

We are part of the Performance Auto Group, a leading automotive group, and we are committed to

integrity, believe in employee empowerment, are passionate about innovating, and care about a great

guest experience and giving back.

About Us:

Performance Auto Group is a leading automotive group whose purpose is to be the preferred

automotive group by fostering fair and respectful relationships that positively impact our team,

customers, partners, and communities. Our core values as an organization are the principles we were

built on, that guide us today:

● Great Experience: Every customer is entitled to a great experience

● Integrity: We are honest and transparent in our actions

● Diversity: We are stronger through the inclusion of people, brands and ideas

● Innovation: We passionately embrace opportunities for new and continuous improvements

● Empowerment: We encourage and support our people in taking initiative

● Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

● Greet customers promptly on the phone or in the dealership.

● Identify, recommend and document service maintenance and repairs for customers.

● Provide repair recommendations and write up repair orders.

● Provide accurate cost estimates, explaining the nature of the repairs needed.

● Manage customers’ expectations throughout the day and provide regular status updates.

● Schedule service appointments.

● Prepare accurate invoices and re-delivery.

● Verify warranty coverage for repairs including base, powertrain and extended

warranties. Ensure all necessary documentation for warranty submission is with the

repair order.

● Arrange customer transportation via shuttle as needed.

● Maintain current required manufacturer training.

● Provide an extraordinary experience for all customers while working in a

fast-paced environment with multiple deadlines.

● Perform other service-related duties as required by management.

What You’ll Need to Succeed:

● You are organized and detail-oriented and enjoy a fast-paced atmosphere and have the

ability to work retail hours including Saturdays as scheduled.

● You have a valid G2 or G driver’s license with a clean driver’s abstract.

● You are fluent with computer systems. Experience with PBS or similar automotive system is an

asset.

● The ability to drive manual and automatic transmission vehicles is helpful.

● Professional, friendly and customer-oriented with high emphasis on good CSI and selling

capabilities

● Ability to multi-task and work under pressure.

● Proven customer service skills are prerequisites to promote the department and help

drive the retention, business development and customer service programs.

● Related automotive dealership experience is preferred, but not mandatory.

● If you have initiative and currently deal with the public in a sales capacity, this may

be your opportunity to join a great team and start a long-term career.

What’s in it for you?

● Excellent management support and guidance

● Opportunities through our Internal career mobility program

● Access to health and dental insurance

● Disability and life insurance for the unexpected

● Free and engaging employee events

● Did we mention we love giving back to our communities?

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000

employees, 23 brands and 44 locations in Huntsville, Brampton, Brantford, Bolton, Grimsby, Mississauga,

Oakville, Orangeville, St. Catharines and Toronto. Performance Auto Group also includes AutoPlanet

Direct, Ontario's largest indoor used car showroom.

Please apply through Indeed or email We thank all applicants; however

only those contacted for an interview will be considered. We are an equal opportunity employer and

welcome applications from people with special needs. Accommodations will be provided throughout the

selection process as requested. For any inquiries please email us.