12,505 Service Coordinator jobs in Canada

Job Description

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!

Job Summary:

The Service Coordinator/Dispatcher is the initial point of contact between the customer and field personnel. Receiving calls by telephone, the Service Coordinator/Dispatcher will troubleshoot to identify the cause of the customer’s concern, and if possible, provide technical support. In the event that the Service Coordinator/Dispatcher is unable to provide assistance, the individual will efficiently schedule service work, clearly inform field personnel of the servicing work to be done, and ensure field personnel have the required information to perform the work. The Service Coordinator/Dispatcher will also record accurately and in detail all work performed by field personnel, including the outcome.

Key Responsibilities:

• Assist clients with technical support when possible.
• Distribute work orders to field service personnel ensuring that appropriate systems are updated and individuals informed when work orders are completed.
• Develop schedules for field service personnel, in conjunction with management, taking in to account work order priorities, due dates, time required, location, skills required, work load and urgency.
• Provide assistance to field personnel if needed.
• Interface with customers and other departments as necessary to ensure successful completion of service.
• Assist in the growth of other Call Centre agents by sharing both job knowledge and expertise.
• Handle customer service requests using strong interpersonal skills and a customer focus.
• Collect field service timecards and completed work order sheets, ensuring tech accuracy of completed notes and recommendations.
• Act as Ainsworth’s customer advocate to expedite issues surrounding quality, service delivery and responsiveness. Provide support, guidance and make recommendations to Operations to ensure customer escalations are resolved.
• Initiate, change and/or revise scheduling and dispatch processes to ensure customer satisfaction with call scheduling and responsiveness is always a top priority
• Provide quotation support to field service technicians as required. Assist in the preparation of service quotes to customers, including contacting vendors to establish price and availability of replacement parts and/or repair items.
• Champions a high performance leading to enhanced customer interface satisfaction.
• Adhere to all company policies and procedures.
• Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
• Adhere to the Company’s Quality System operating procedures.
• Perform other duties as assigned by Management.
• Provides support and backup for other administrative/inside sales duties as requested.
• Knowledge of basic HVAC repair estimates is an asset.

Qualifications:

• 3-5 years of experience as a Dispatcher is required.
• Experience with national accounts is an asset
• Data Entry to Customer Web Portals
• Ability to follow and perform to customer guidelines
• Management of trades and subs to DNE guidelines
• Excellent customer service skills.
• Excellent verbal and written communication skills
• Attention to detail and multi -tasking
• Proficiency with MS Office applications; Excel is essential.
• Ability to exercise independent judgment and take initiative.
• Ability to work effectively under pressure.
• Graduate from a career college an asset.
• Demonstrated coordination, organizational, and interpersonal skills.

Salary -- $55,000-$70,000

Why work at Ainsworth?

Ainsworth (a GDI Company) is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits (for full-time, permanent positions positions) including the following:

Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation

Growth: In-house training and development, access to LinkedIn Learning and other professional development opportunities, Employee performance-based bonus program, where applicable

Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives

Flexibility: Hybrid working models, where applicable

Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Ainsworth (a GDI Company) is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

Ainsworth (a GDI Company) is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.

#LI-Onsite

Job Description

Our client a Managed IT company in North York is in search of a Service Coordinator who can deliver exceptional customer service to their clients. There a lot of room for quick advancement within the company as hard work is recognized. They are one of leading IT Solution providers to law firms in the Greater Toronto Area.

Job Description:

Are you ambitious, organized, and a strong communicator? Our client is one of the fastest growing IT Support companies in the GTA. Our Service Coordinator is responsible for all non-technical and 1st level technical Support Desk tasks. Responsible for the coordination, support, management and execution of 1st Level proactive and reactive activities to ensure outstanding client support. These activities include

communicating with clients and vendors.

Essential Duties and Responsibilities:

• Handle incoming calls/emails/tickets to support our clients

• Communicate directly with clients to provide status updates or necessary follow-up

• Communicate and work directly with vendors to ensure client issues are resolved

• Monitor incoming incidents reported at the Service Desk and route appropriately to

respective teams

• Basic 1st level troubleshooting and issue resolution

• Clearly document issues and solutions

• Assist the Service Desk to help meet all SLA requirements and exercise an ownership

mentality toward customer needs, showing respect and consideration to all team

members and contributing improvements where possible to IT Service Desk operations

and processes

• Collaborate with team and Service Desk Manager to assess process improvement

opportunities, assess tools, etc. to improve Support operations

• Keep manager informed of issues that may impact the organization

• Send out customer communication

Requirements:

• Comfort with Windows desktop and Microsoft Office Suite

• Ability to grasp new technology

• Ability to follow standard operating procedures

• Ability to multi-task

• Strong organizational skills

• Experience working in a customer facing (in-person or remotely) role

• Exceptional customer service and communication skills (including C-level)

• Ability to set and manage client expectations

• The ability to work effectively in a fast-paced environment

• Strong time management skills

• Attention to detail and strong desire to learn

Compensation:

Our client offers excellent compensation and benefits, including competitive salaries

commensurate with experience, family benefits plan, internal rewards, profit sharing,

and a generous vacation plan.

Job Description

Salary:

Are you looking for a family-owned and locally operated company to grow with?

Apply to join the Salvi Group as aService Coordinator!
We are always looking for motivated individuals who are committed to quality, integrity, safety, and innovation to join our team.

Salvi Group Offers:

• Fair and equitable compensation.
  

• Ongoing professional development.
  

• Comprehensive health & and dental benefits, including long-term disability & life insurance.
  

About Salvi Group:

Salvi Group has been crafting dream homes for our clients and delivering residential projects for our communities since 1975. Nearly 50 years and 2,000 homes later, our model of working directly with wholesalers, hiring in-house trade people, and building lasting relationships with contractors has
yielded our reputation for designing and building innovative and quality living spaces with a personal touch while providing professional customer services.

Our two generations of owners, along with our team of professionals, hold Salvi blue with pride and are committed to design excellence, master craftsmanship and premium finishing. We conduct our business with honesty and integrity and never lose sight of our clients vision.

Position Summary

We are seeking an experiencedService Coordinator who will be responsible for the execution of post-possession service and warranty for residential and commercial construction projects. The Service Coordinator will monitor and record any service or warranty-related requests that are submitted. This role helps provide information, support, and advice to clients as they settle in their new home. The Service Coordinator will liaise and coordinate with the Field Service Staff to troubleshoot items requiring service and or warrantable deficiencies, schedule trade days, help coordinate subcontractors, issue service work orders, POs, and provide any necessary follow-ups to the client. Requests are tracked and followed up on to ensure a prompt resolution to any client concern.

Core Competencies

• Customer Focus
• Great Communication Both Written & Verbal
• Enjoy working with people and trades
• Analytical and organized
• Understanding of the construction industry
• Energy & Effective Stress Management
• Creates a Safe Work Environment
• Teamwork
• Quality Orientation
• Time Management skills
• Adaptability/ Flexibility
• Creative and Innovative Thinking
• Decision Making and Judgement
• Planning and Organizing
• Problem Solving
• Result-Oriented Focus
• Accountability and Dependability
• Ethics and Integrity
• Proficient in Excel
• Can learn and use new computer software systems

Job Duties

Core responsibilities

• Track and managed seasonal deficiencies
• Receive submitted service requests
• Communicate with customers and help answer questions or troubleshoot their concerns.
• Coordinate service inspections with the Service Field team.
• Liaise with the service field team to coordinate with our vendors service departments and schedule work as required.
• Request and evaluate estimates from trades/vendors.
• Create clear and precise work orders, POs, and issue to trades/vendors.
• Attend production and construction meetings.
• Attend customer site meetings when required to coordinate takeaway tasks and any follow up communication.
• Liaise with the Construction/Operations Manager in planning and coordination of any development, commercial or office projects.
• Review Invoices to ensure they match any quotes received or work orders.
• Provide reporting on Service KPIs to Operations/Construction Manager.
• Ensure proper follow-up and closing of service requests

Qualifications and Skills

• Technical Diploma, or C.E.T. (is an asset)
• 5 or more years of Construction
• Ability to read blueprints, schematics, field drawings and
• A solid understanding of all construction trades and construction techniques
• Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and
• Understanding fundamentals of contracts and experience in managing contractors under the terms of a
• Knowledge of OH&S regulations and related building
• Demonstrated success in project delivery and execution
• Able to build and maintain lasting relationships with business partners, corporate departments, key managers, and other
• Demonstrated ability to exercise necessary cost control
• Possess a valid drivers
• Reliable transportation to get to and from work and occasionally to the job site.
• Working knowledge of Microsoft computer software (e.g. Excel, Word, Smartsheet, Outlook, )
• Flexibility to adjust to shifting priorities and

Work Conditions

• 90% of time spent in the office.
• Travel to the site, and off-site locations may be
• Safety equipment will be required, e.g. steel-toed safety boots, safety glasses/goggles, etc.
• Overtime as
• Hazards associated with the
• Work both indoors and
• May be exposed to construction sites at times.
• 40 hours/week
• Mon-Fri 8:00-5:00pm
• Overtime asrequired.

Job Description

Service Coordinator (6 month contract)

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary:

Mircom is seeking a driven and detail-oriented Service Coordinator for a six (6) month contract with proven experience in handling all service and construction related activities. The Service Coordinator will report to the Manager and work closely with the service and sales team. With that, from time to time, they will assist with light Warehouse duties as needed. This is a full time, 6 month role based out of our Maple Ridge, BC branch.

• Create purchase orders for various Service department requirements (i.e., vendors, subcontractors, equipment, tech requirements).
• Create service call work orders and schedule technicians.
• Manage reception duties such as greeting visitors, handling incoming phone calls, office administration support and other time sensitive requests.
• Manage inventory and coordination of parts equipment and tooling for upcoming PMA and Construction projects.
• Preform parts transfers from various warehouse locations.
• Monitor vender assets.
• Monitor tech assets and distribution.
• Monitor consumable stock levels, and place restock orders as necessary.
• Create work orders for vendor service.
• Assist with reviewing documents for billing issues, hours, variances etc.
• Create and review open work orders for resolving back logged issues-PMA and Construction.
• Review documentation for work order variances in invoicing.
• Review documentation for PO variances in invoicing.
• Aid with inquiries from AR, AP, clients, sales.
• Document job folder and filing to virtual shared drives.
• Aid with credit request from Service and Construction.
• Inventory all tech assets and maintain equipment calibration schedules.
• Assist with some light Warehouse duties as needed.

• Minimum 3+ years’ office administration experience
• Experience in the industry would be considered an asset
• Post-secondary education (technical diploma or degree)
• Strong computer skills (Microsoft Office - Excel, Word, etc.)
• Superior customer service skills
• Strong interpersonal skills and team player
• Ability to meet tight deadlines
• Strongcommunication skills, written and verbal
• Strong organizational skills
• Ability to lift up to 50 lbs
• Maintain a clean and safe environment
• Ability to deal with confidential information with high degree of professionalism

What Mircom Offers :

• A great working environment with opportunities for advancement
• Competitive salary
• Group Insurance benefits
• Company RRSP program

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.

Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.

Job Description

Service Coordinator

Location: Mississauga, ON (100% in-office, Monday–Friday, 7:30am–4:30pm)

Compensation: $55,000 base salary + benefits (health & dental after 3 months, RRSP matching after 6 months, 2 weeks vacation)

We are seeking a Service Coordinator to join a busy service team in Mississauga. This role is responsible for managing service work orders from scheduling through to completion, coordinating technicians, and ensuring smooth communication between internal staff and customers.

This is a great opportunity for someone who thrives in a fast-paced environment, is highly organized, and enjoys problem-solving on the go.

Key Responsibilities:

• Dispatch and schedule service work orders (new, return trips, or repairs)
• Coordinate technicians’ daily routes and adjust for delays or disruptions
• Review work orders for accuracy and follow-up requirements
• Arrange rental equipment as needed for service jobs
• Confirm appointments with customers and provide status updates
• Support technicians on site with additional resources when required
• Handle incoming calls and emails related to service requests
• Maintain accurate service records and departmental KPIs

Qualifications:

• 2–4 years of experience in service coordination, scheduling, or dispatch
• Background in the service industry (e.g., facilities, equipment service/repair, HVAC, logistics, trades)
• Strong organizational and multitasking skills
• Excellent communication and problem-solving abilities
• Proficiency with scheduling tools and Microsoft Office Suite

Terra Recruitment is proud to partner with organizations that value diversity and inclusion. Our clients are Equal Opportunity Employers and do not discriminate on the basis of race, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other legally protected status.

Job Description

Responsible for the efficient scheduling of technical resources and assignments, the Service Coordinator utilizes ticketing, and other systems as tools to coordinate, communicate, and effectively execute a daily plan that best meets client requirements. This position is customer facing and must be able to at all times create a customer-centric experience that promotes our trusted brand within the marketplace.

RESPONSIBILITIES: 

• To create positive impressions, and develop professional relationships with clients by ensuring appearance, behaviour and attitude always represent the company in a professional manner.
• By corresponding with the client, define customer requirements, problem solve as necessary, and anticipate the unstated needs of the customer.
• Expressing an understanding of contracts and job billing, daily forward completed tickets for accurate and timely invoicing.
• Perform service coordination, including daily scheduling for service call, PMA’s and repairs/install related to service (scheduling labour, communication with client)
• Maintain/scheduling labour for SLA and inspections .
• Plan and assign field labour resources to maximize efficiencies and productivity,
• Deliver and maintain response time to customers within guaranteed response windows.
• Obtain purchase orders from customers as needed.
• Schedule and relay details to technicians, promptly closing work orders once work is completed.
• Maintain technician schedule application ensuring resources including subcontractors and equipment rentals are effectively utilized.
• Provide ongoing two-way communication between the customer and the Service team.
• Understand our service capabilities and effectively communicate all offerings to the customer.
• Monitor quotes for accurate labour, travel, rental, procurement costs and potential warranty.
• Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company.
• Perform additional duties as required

REQUIRED  QUALIFICATIONS: 

• A proven client-focused approach that will embrace the Paladin Technologies core values of Accountability, Respect, Creativity, Integrity, Passion and Well Being.
• An organized individual with a strong commitment to customers, co-workers and work processes.
• Must have computer, organizational, customer relation skills.
• Proficient with computers, operating systems 
• Ability to prioritize and manage time efficiently for self and others
• Excellent customer service and interpersonal skills
• Strong interpersonal skills and ability to work within a team structure.
• Ability to build strong relationships with both internal and external customers.
• Highly attentive to detail with strong organizational skills
• Excellent command of the English language verbal, written and telephone skills
• Resourceful, ability to research information and present results to internal clients.
• Accountable, co-operative and attentive to productivity and corporate profitability.

• A College Diploma in business or electro/mechanical field or those with equivalent skills and experience will be considered.
• Security industry knowledge is a definite asset

• Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate

Company Info:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United States and Canada, and nearly 1,700 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status . Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.

Powered by JazzHR

P6DM7Rz3QM

Job Description

We are seeking a Service Coordinator to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Scheduling Carbinet installs with company clients. 
• Search and Coordinate installer for carbinet installation.
• Work with Service Technician to complete and close out client service issues
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• Previous experience in wood wooks/carbinetry customer service, sales, or other related fields
• Ability to build rapport with installers. 
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

A Kitchen carbinetry manufacturing company.

We have a team of design team and craftsmen with years of expertise in kitchen interior design. Our evolving goal is dedicated on creating a kitchen that fits lifestyle while also incorporating the most recent developments in kitchen technology and modern kitchen design.

A Kitchen carbinetry manufacturing company.

We have a team of design team and craftsmen with years of expertise in kitchen interior design. Our evolving goal is dedicated on creating a kitchen that fits lifestyle while also incorporating the most recent developments in kitchen technology and modern kitchen design.

Job Description

Job Overview

We are looking for a highly organized and detail-oriented Service Coordinator to join our clients team. This role plays a crucial part in keeping our service department running efficiently by overseeing maintenance schedules, tracking repair documentation, and managing warranty claims. The ideal candidate will have excellent administrative abilities, a strong customer service approach, and a keen eye for operational organization.

Key Responsibilities

• Record Management: Maintain up-to-date and accurate service records, including maintenance, repairs, and warranty documentation. Ensure all logs are properly organized and stored.

• Scheduling & Coordination: Arrange and oversee service schedules for clients, ensuring equipment maintenance and repairs are completed on time. Facilitate clear communication between technicians, customers, and suppliers.

• Warranty Processing: Handle warranty claims by submitting required documentation promptly. Work with manufacturers and vendors to resolve warranty-related concerns.

• Customer Support: Respond to customer inquiries regarding service and repairs, keeping them informed about the status of their equipment.

• Operational Assistance: Support the service team in prioritizing tasks and managing workloads efficiently. Monitor spare parts inventory and coordinate restocking as needed.

Qualifications & Experience

• Prior experience as a Service Coordinator or in parts management, ideally within the heavy equipment sector.

• Strong organizational and time-management skills to handle multiple tasks effectively.

• Excellent verbal and written communication abilities.

• Proficiency with office software (e.g., MS Office, scheduling tools).

• Understanding of equipment maintenance and repair processes is an asset.

• Ability to thrive in a fast-paced, team-oriented environment.

• Strong interpersonal skills to ensure clear communication with both customers and team members.

Our client is seeking a Service Coordinator to manage the vital transaction experiences of their customers, partners, suppliers and field staff.

The role is fully in-office in Lachine, Québec, with solid pay, insured health, and other benefits.

Responsibilities

• Answer and address incoming calls for service and direct incoming phone and email traffic as needed.
• Establish work orders for service calls and quoted jobs through the firm's CRM and ERP systems (Sage or Praxedo).
• Adding new service calls and quoted jobs to the dispatch according to the field staff strengths and availability.
• Distribute and coordinate physical mail as well as incoming and outgoing courier deliveries.
• Coordinate purchase orders and invoices, including purchasing parts or coordinating material deliveries for field staff.
• Act as the first point of contact for visitors in the company offices.

Qualifications

• High school diploma or relevant work experience.
• Strong sense of urgency and priority setting.
• Organized and able to learn new tasks in a deliberate and professional manner.
• Ability to maintain a positive attitude in complex problem-solving and customer/field staff challenges.
• Excellent communication skills in person and by email.

This is an excellent role and a chance to progress in a growing firm. Take a few minutes and invest in career opportunity exploration.